Customer Reviews for U-Haul Moving & Storage of Huber Heights

3,006 comentarios

6550-6660 Brandt Pike   Huber Heights, OH 45424

(937) 204-1602

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 204-1602

6550-6660 Brandt Pike
Huber Heights, OH 45424

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I am very happy with the quality of my rental vehicle, the service provided and the price. Samantha and Rabbit always take care of me. Sorry but I am not going to recommend U-Haul to my friends because I don't want to take a chance that all the vans are rented on a day I need one..... ha ha ...just kidding... I have and always and will recommend U-Haul tp all my friends. Gracias

Michael I. 
Clasificación:
5.0

You guys are great every time I been here

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie F. 
Clasificación:
5.0

Just keep doing what you are doing everyone is always very helpful and always have a great attitude

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda w.  |  First Impressions 
Clasificación:
1.0

Charged me 18 dollars for gas when I got it at 3/4 tank I did gas it up with 15 dollars we did not go that many miles I was in a rush I feel I was overcharged for the gas it had the similar amount of gas in it upon return I won't use this location again I did not receive receipt until 2 days later as well

Melissa G. 
Clasificación:
5.0

TGE BEST customer service!! Great experience.

Annette L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virgil S. 
Clasificación:
5.0

Good price; truck worked great!

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl T. 
Clasificación:
5.0

nothing to improve.... just keep up the great job

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

Outstanding support and service. I will go here first for any future rental needs. The staff was friendly and very helpful.

Ronald H. 
Clasificación:
3.0

Normal service

Lindsi T.  |  First Impressions 
Clasificación:
2.0

When I got my truck she told me and highlighted it that the gas was at 3/8 I took a picture because it didn't look right so when I returned the truck she asked me if I was going to put gas in it I said no ma'am and I proceeded to show her the picture I had and the time that I took the picture she okay that's fine and walked off then I check my account and they had took the money anyways I always use uhaul and have a storage unit but I think I'll be switching being dishonest is a NO for me

Lakeisha C. 
Clasificación:
5.0

Friendly staff. Knew what they were doing. Plenty of space to maneuver when dropping off. Also rented a storage unit from them. Great experience.

Lyle S. 
Clasificación:
1.0

do not overcharge the customer! do not charge for two rental periods when they use the vehicle for less than 6 hours!

Kristy C. 
Clasificación:
4.0

Was informed the manager is very difficult to work with, does not train her people well, and spends way to much time with her husband while she is on shift. From a customer's point of view, it would appear this location is having a lot of issues between management and the employees. These issues are rolling over to the customers who have to bare the brunt of the struggles within, especially when training is not prioritized.

Becky S. 
Clasificación:
4.0

The windshield needed to be cleaned. It was hard to see looking into the sun.

William I. 
Clasificación:
4.0

I feel that I was over charged for a 5x8 trailer. $655.00 is outrageous for one way from Ohio to Florida. I used it for 3 days. Never again!

Cletus B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Young lady who checked us in was very friendly, professional, & efficient

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aeden T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julian C. 
Clasificación:
5.0

Nothing.

Lakeisha C. 
Clasificación:
5.0

Phone app was a little difficult to work through.

Patrick P. 
Clasificación:
5.0

Great staff, and great prices. For the 26 foot truck I rented from you guys for $39.95 plus .99 cents a mile, Penske wanted $299.99 plus 1.29 a mile. Your guys prices for big trucks is way better than them!

Jennifer B. 
Clasificación:
5.0

Excellent and speedy response to an inquiry after my spouse said he had closed out the account. Great service, great personality. Thanks again.

Tamara A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelli A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
3.0

Never seem to have what I wanted, without driving miles away from home to pick up. .

Betty D. 
Clasificación:
1.0

Charged me a fee without explaining what was going on

Lawanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

melanie P. 
Clasificación:
4.0

This location very good but the Pit Stop Drive Thru on Troy Pike cannot be trusted. They left several customers with reservations stranded.

dennis D. 
Clasificación:
3.0

The gas tank was not full, and I had to fill up more than I even used.

Abigail H. 
Clasificación:
2.0

the moving process was great. idk how 19.95 turns to 140. I got charged Double the safe move price than what i was quoted. I want my money back. Email is 9373444605

Casey T. 
Clasificación:
2.0

Very unprofessional One employe was consistently annoying the clerk while I was checking out by hitting the chair release and making her chair drop. Truck full ( left the facility and note ti was 3/4) .

steven D. 
Clasificación:
5.0

I did not have a reservation but Roger and Isabella were very professional and friendly rented me a UHaul that met my needs.

Vickie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

Great experience

Jerry S. 
Clasificación:
1.0

Poor service. I scheduled online but with no way to know that the online times did not line with when their hitch installer was there or that my parts hadn't arrived. Showed up at my assigned time to find that out and they told me they would call me when my parts came in to schedule. They never calledâ€"I had to go through the corporate website chat to even find out if they had my parts. Found out they scheduled me without my knowledge on a day I was swamped and couldn't make that time. Asked them to call. They called but let it ring once and left a voicemail confirming the appointment I couldn't make. Finally, I just dropped my car off super early that day since when I called, it routed me to the corporate line instead of to the store directly. The wait was always 30-60 mins and I could never get through to anyone to reschedule. When I picked up my car after the hitch installation, they tried to charge me again for my service and I had to pull up my bank account to show them the completed charges from a month ago.

Tiffany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

Customer service employees could use better customer service training and a better attitude.

Everett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack V. 
Clasificación:
5.0

Great experience, friendly people, they hitched the trailer and hooked up the lights and checked the lights.

Mike A. 
Clasificación:
4.0

I moved everything out of my storage on Monday Dash September 13, 2021. However I was told that I would not be charged since the 14th was the day I was going to be charged. If I did not clean everything out by the 13th, which I did, I wouldn't be charged the month late fee. However, I was charged today. How do I go about the situation to start my refund?

Amber G. 
Clasificación:
2.0

I picked up the truck and there were scratches noted on all sides of the vehicle that were not noted in the original pictures. And then got to my destination only to open the rear of the truck and find out that the site did not put the dolly in the truck. And then called U-Haul waited on hold for 15 minutes and was told that I was being transferred to someone who could take the charge for the dolly off my ticket. I was subsequently disconnected. When I turned the truck in I put information about the dolly in the system and the charge was not removed. This is my first ever poor experience with you all but I am extremely disappointed.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

david B. 
Clasificación:
2.0

The equipment was faulty. The transmission was sticking and the check engine came on. Please have some one call me about this matter.

Yolanda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla E. 
Clasificación:
1.0

Per complaint for the truck rental the check engine light is on. The transmission is slipping and when driving you can not go more than 45 miles per hour because the rpms go past 4 or 5. Also while braking or hard stop the rpms go to 4 or five. I do not believe this equipment was checked properly before renting this to me for a long trip from Ohio to Florida. Therefore I am dissatisfied as I spent 2400

Yolanda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C. 
Clasificación:
4.0

There was an electrical problem with the vehicle. When you opened the door, the running lights and the instrument (dash) lights came on. When you closed the door, they turned off. It made driving in the evening precarious. All other equipment worked fine.

Marcia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

Very quick and efficient. Friendly and respectful.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

The staff was extremely friendly and helpful!

TERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keldon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

April S. 
Clasificación:
5.0

The staff was very friendly and very helpful and I would recommend using the Brandt Pike office any time

Shelly S.  |  First Impressions 
Clasificación:
4.0

Staff was very friendly store and clean. The truck I rented was not very clean at all. The inside was dirty and not vacuumed. The doors were dirty and needed wiped down. I returned the truck in a lot better shape then when it was given to me.

Jason S. 
Clasificación:
5.0

Their customer education skills are excellent.

Christophert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patty G. 
Clasificación:
5.0

Equipment was clean but lot of damage outside of truck so we did took video just incase we don't get blame

Dixit P. 
Clasificación:
3.0

El cliente no dejó un comentario.

FELICIA B. 
Clasificación:
5.0

Nate McConnaughey was super. Quickly and cheerfully diagnosed and repaired a wiring problem with my car and got me on my way. Can-do attitude was evident throughout. Great employee!

Howard P. 
Clasificación:
5.0

Always greeted warmly and with a friendly attitude.... Samantha is great

CHUCK A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Nice, clean facility. A tall, thin gentleman with a beard help me. He was accommodating and okey. He was also working his butt off. Maybe a raise is in order for him. I think his name is Dennis

Amy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zackery P. 
Clasificación:
5.0

El cliente no dejó un comentario.

misty D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

I guys inside were very nice and helped me out. The truck that I got dose need work on the A/C. It did not get as Cold as it should have. Over all very happy with the customer service.

LINDSAY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY L. 
Clasificación:
5.0

Samantha and her team on Brandt Pike are the best! I use them for propane, boxes and accessories. I will be back for a storage unit with them soon.

mike c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford B. 
Clasificación:
5.0

ALWAYS HAVE A GOOD EXPERIENCE AT THE LOCATION IN HUBER HEIGHTS....

Charles M. 
Clasificación:
1.0

My boyfriend and I have been in the process of moving into a new apartment after being unjustly evicted from our old one. We've been living out of a hotel room for a couple weeks now and has continued renting a 10' truck to keep our furniture and whatnot in, because the move in date keeps getting pushed back one more day, and at this point it's easier to continue renting a truck than to take it all back out of a truck if there's a 50/50 chance we'll be loading it back up the next day. The last time we extended the rental lasted until two days prior to this review, Monday at 7pm. That being said, my boyfriend and I got incredibly sick and were PHYSICALLY UNABLE to extend the rental over the past two days. Today (Wednesday), we looked out our window to find two people very confidently getting into the truck we paid for (and as an addnote, we had a credit card on file specifically so they could continue to charge if anything like that happened). They were coming to repossess the truck. It had been around 36 hours overdue and I take responsibility for that - although, as I said, we were incapacitated by some virus. What really got me going was, as the repo guys were taking the truck (EXTREMELY rudely at that - we were just asking questions to find out what was happening, and they were being condescending and hostile), they kept telling us that they had been, VER BATIM, “calling us for days”. This was a blatant lie, that can be proven. My call log on my phone shows NO calls from U-Haul, and I read through each one all the way back to Sunday. I even double checked that none of the phone numbers that HAD called me had come from U-Haul. I understand the return was overdue and I'm not denying that. But the repo people's attitudes were disgusting and embarrassing, leaving a bald-face lie as the cherry on top.

Cierra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny M. 
Clasificación:
5.0

I have never had such an easy time returning anything to Uhaul and I've used them a lot over my many years. I highly recommend the Huber Heights, Ohio Uhaul.

Tammy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBEKAH C. 
Clasificación:
5.0

Staff was friendly and helpful. I had to switch my reservation to a bigger unit and it went quickly. Also rented a van, the online pickup and drop off was very easy and quick. I would definitely recommend to anyone.

Michelle H.  |  First Impressions 
Clasificación:
5.0

Truck had sloppy steering and was extremely noisy due to the drivers door not sealing properly.

Edwin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant D. 
Clasificación:
2.0

Better tracking of shipment, ability to call location directly instead of spending hours on hold with the national help line, just to be told they can't help.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

david P. 
Clasificación:
1.0

Customer service at the Huber U-haul has always been atrocious. The overall team is good, but the female manager has horrible customer service skills. If she has to do even the slightest bit of work she acts like she's doing you a favor. Previously I thought maybe she was just having a bad day, but the same thing happened this time.

Brian T. 
Clasificación:
5.0

Only thing is couldn't get a person to answer phone there , Got there very busy ...Man who help me ,said his name was Rabbit ...A+ service ! ..Please recognize this Man , Great Customer service !!! ...

Charles T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ambyr B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  Overall Experience 
Clasificación:
5.0

the staff is exceptional I would like to say they were really nice and help me out and show me everything it was really a good experience thank you.

tara k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carlese b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana R.  |  Online Move In 
Clasificación:
1.0

I didn't actually get to rent a unit . The website was not working properly for me to actually complete the set up. I got to the store and there was something wrong with i don't know what to where they could only register through mobile and that was was down 路‍♀️Maybe it had something to do with the storm idk. But I didn't get a unit here and the guys were awesome ALLLL of them類

TAKIA H.  |  Online Move In 
Clasificación:
5.0

Clean safe place to store

Margaret A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

phil a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

raven h.  |  Overall Experience 
Clasificación:
5.0

Staff and Management are great!

Jasmine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Falishia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter D.  |  First Impressions 
Clasificación:
3.0

The wait time for service inside the store is terrible. The process takes entirely too long - I believe the problem is exacerbated by a cumbersome computer program. Yesterday, there was only one person behind the counter which doesn't help matters either. Overall, the facility is clean but there is a problem area at the rear north entrance. The downspout discharges right into the area for loading and unloading making things messy on a regular day and treacherous during the winter.

sherry p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Guy H.  |  Overall Experience 
Clasificación:
5.0

The staff are always friendly and easy to work with. They make sure you have everything you need. We've used Brant Pike U Haul several times in the last few years and always have an excellent experience!!!

DICK M.  |  Overall Experience 
Clasificación:
2.0

Wouldnt recommend to someone i hated. No willingness to fix their own mistakes. Places blame on customer and managers attitude was less than pleasant i will not be using uhauls services again this experience was absolutely ridiculous. Learn how to speak to customers and learn how to fix the problems that your employees caused.

Alexis g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanndrea L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jearlene M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Denee J.  |  Online Move In 
Clasificación:
5.0

There was a dead mouse in the hallway but other than that a very convenient and safe experience.

KRISTA S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  First Impressions 
Clasificación:
5.0

Samantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.

John L.  |  First Impressions 
Clasificación:
1.0

When they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!

scott f.  |  First Impressions 
Clasificación:
4.0

I have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.

VAUGHN R.  |  First Impressions 
Clasificación:
4.0

Liza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.

patricia h.  |  First Impressions 
Clasificación:
5.0

So we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.

Morgynn V.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
4.0

The counter person wasn't very friendly, but the actual storage unit is much better than I had expected.

Janine M.  |  First Impressions 
Clasificación:
5.0

The gentleman was very helpful and very friendly. I didn't feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!

cheyenne i.  |  First Impressions 
Clasificación:
5.0

Pleasant experience. Staff is very nice and helpful.

Sandra E.  |  First Impressions 
Clasificación:
5.0

The people there are so welcomeing that they make you feel like family. I wish all store's had your employees.

Diane R.  |  First Impressions 
Clasificación:
5.0

Outstanding service people in huber heights

Stephanie B.  |  First Impressions 
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  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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