Customer Reviews for U-Haul Moving & Storage of Homestead

Rating:

5.0

👍👍

Rating:

4.0

Por favor que estén pendientes de el cliente a la hora de entregar el transporte y den una respuesta amable y que el cliente no se sienta que no fue atendido

Rating:

2.0

Installer connected the trailer and the chains were making a lot of noise along the way

Rating:

3.0

It was rat poop on my property

Rating:

5.0

Often I count on the great help of U-Haul At Flagler in Homestead. Friendly and very good customer service. Availability 100%

Rating:

1.0

Still have not resolved my issues

Rating:

5.0

The three young employees that assisted me that day work well together they had good vibes and was a great help to me those three young employees deserve a raise.

Rating:

5.0

Great Customer Services Great supplies at all time

Rating:

5.0

😎😁👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Rating:

5.0

Rodolfo Dubon. Is the best manger. It was a pleasure doing business with them. I will be back and will refer friends there

Rating:

3.0

The staff was friendly and the facility was clean as my son was moving in but when he want to the storage the rats and roaches damaged most of his things that he had to throw away. He took pictures hopefully he will get reimbursed he barely had anything and the little bit he had was destroyed.

Rating:

5.0

Good customer service

Rating:

5.0

I use uhaul often at this location and I'm always treated so well! Thank you

Rating:

4.0

The trailer was ready to go when I picked it up! Return policy was easy! Good experience!

Rating:

3.0

Would be nice to have someone who spoke English in a local American town. No conversation exchanged due to language barrier. Dropped it off and was gone

Rating:

5.0

@ times the wait can be long inside even when they have 3-4 people they are not in any rush to get you in and out.

Rating:

5.0

Despite the renovation going on, they had me in and out with a quickness

Rating:

5.0

a little wait time only had 1 employee at desk when we arrived. But overall was a great experience.

Rating:

3.0

Attempted to return the car dolly after hours as instructed.. downloaded the app.. app could not ascertain my location.. after 20 minutes of trying.. went to the help desk, ask for a live chat.. was told 9 minutes and approximately 15 minutes later "Sarahi"? came on and said they needed a couple minutes to review my entry.. five to six minutes after that I was told thanks for using the chat..goodbye.. and nothing else..Asked for a call back..Nothing.. Not sure if the pictures I took loaded as the site kept cutting out on me..Not even sure if my payment went through..If not i'm sure the response time will be prompt..

Rating:

4.0

Keep up good work 💯

Rating:

2.0

NO HELP AT ALL! ITS DO IT YOURSELF JOINT!

Rating:

3.0

Do not call them 20 foot trucks, when the deck is shorter. This made me lose $50 dollars by the time I realized that the 18 foot items I was trying to transport did not fit and returned the truck 2 hours later.

Rating:

3.0

There was an infestation of roaches that I had to exterminate all of my things prior to putting them in my new storage I was horrified by the amount of dirt that was on every piece of the cabin as if no one ever has wiped the handles or anything just very dirty completely grossed out getting the truck was a problem returning the truck was a problem the equipment that I asked for was not available I've never experienced something like this with your company. I guess you should fumigate the trucks I'm not really sure clean them try that that would be nice.

Rating:

5.0

The uHaul in Homestead is so nice and the guys who work here are knowledgeable, professional, and friendly. They deserve a raise!

Rating:

5.0

The Homestead team works well together.

Rating:

2.0

Print the receipt and explain charges.

Rating:

5.0

Rodolfo and his team are excellent and assisted me greatly.

Rating:

1.0

The last 3 times that I have gone to pick up our rented U-Haul the complete U-Haul system has been down. This has made us late for our appointments. The only thing the staff says is their is nothing they can do...I rent every other week because we pick up donations for our food pantry. The online/app system is a piece of garbage and so is the in office system. Employees have no way of fixing the issue but they also don't offer any compensation or discount for the inconvenience

Rating:

1.0

Everything outside the unit is good. Employees do their best and for the pay they receive I do not blame the lack of certain things. However I am uhaul employee (not at this store) and I am disappointed with uhaul. My mom rented one climate controlled unit and a regular unit and both units had rat feces which one couch got thrown away and all the bed mattresses as well of the amount of feces that was on it and it was shown to the employees before taking it out. When someone damages anything at uhaul, uhaul is quick to act but when a customers belongings gets damage they sure like to take their sweet time and redirect the call.

Rating:

5.0

Quicker communications for changing appointments

Rating:

2.0

The new customer service is not working

Rating:

5.0

Only recommendation would be if they had a place to sit while you're waiting for hitch installation. That being said, there is a very nice restaurant about a half block away. Overall great experience with this store. Very helpful and friendly. Completed the work prior to stated time. They came highly recommended to me and I understand why!

Rating:

5.0

The electric cable was too short and kept becoming unplugged a safety concern

Rating:

5.0

Have somewhere to sit as we wait to be seen

Rating:

5.0

Todo muy bien exselente

Rating:

1.0

There was 4 staff members in the office but only one working. Two were at computers and when we asked if they could help they said no. Eventually one of them said he could. He sent a link to my phone for me to upload my drivers license (takes legitimately 1min) and walked away. We found him playing on his phone. Our checkin took 50mins when at my last location it was 5min. 50mins for something that took me 5mins to move in.

Rating:

5.0

Great people and great customer service.

Rating:

2.0

Twice I have received a phone call that I did not return my rented equipment on time The last one I received today and i returned my equipment 15 minutes prior to the store closing and it wasn't checked back in with your employees.

Rating:

5.0

Exelente

Rating:

5.0

Excellent service super friendly and helpful service Fast

Rating:

5.0

Good service

Rating:

5.0

Exelent customer Servises 5 star

Rating:

5.0

Easy in -- quick service

Rating:

1.0

Stop double charging Clean the vehicles steering wheel and door handles . The vehicle I was given was an actual road Hazard and was terrible to steer and drive . Horrible experience

Rating:

5.0

Ok

Rating:

5.0

The employees are very friendly and always help. ayudan

Rating:

4.0

Prompt and professional

Rating:

5.0

I had storage for over a year and I have had no problem with storage. I moved my belongings out on March 30th 2023. I don't believe I own any late fee because I spoke with the manager about the date that I was moving my belongings out and I was told that I will not be charged. Because it was 3 days after the expiration date, because I was moving on that date.

Rating:

5.0

It's a nice clean place and I like the location

Rating:

5.0

Toda mi estadía fue perfecta!!! El único inconveniente fue cuando fui a cerrar la cuenta que llegue a las 5:30 pm ya estaban cerrados y fue porque el camión que iba a recoger todo llegó tarde 1 hora!! Pero siempre fueron serviciales y dispuestos a ayudar en lo que me hiciera falta… los recomiendo ampliamente tanto como almacenamiento y trasporte!!!

Rating:

5.0

Awesome

Rating:

5.0

We would like to thank Nathan for going above and beyond in assisting us. He took the time to listen to us and was very caring with our situation. He definitely has the 100% customer service skills.

Rating:

5.0

The only thing the store opened a little late

Rating:

5.0

Great service

Rating:

4.0

This facility would've received 5 stars but due to the fact that we rented a "CLIMATE" unit but when we walked into the actual storage warehouse the temperature was as hot as outside, the explanation the cust rep gave us was that the A/C had been down for a few days but she did not know when it was going to be repair, so hopefully I would get what I paid for.

Rating:

4.0

I enjoyed the facility a lot. I had over night access which helped me a lot because I used to get off from work late and run in and grab things when I was moving out. One thing I didn’t like was when the fees spiked after Covid. I relocated to a different state and was able to maintain the fees until may. I payed $236 for 6 months. And from may to June I had to pay my regular fee a late fee and a hold fee totaling to $225. The prices spiked up so much after Covid I had to come close my unit because it became too much to keep track of and my valuables were in my unit so I couldn’t bare to lose them. I was stuck in a yo-yo of prices with them. That was my only complaint the staff were so friendly and kind. I appreciate the staff and the courteous help I received during my time

Rating:

5.0

Muy buen servicio!

Rating:

5.0

Muy buena

Rating:

5.0

David Lopez was fantastic.

Rating:

3.0

Pick up day, the truck was not available. I was notified 25 minutes before pickup.

Rating:

5.0

Great customer service and always clean facilities.

Rating:

5.0

I really appreciate U Haul for it's very professional service in my time of need.

Rating:

5.0

Awesome team, trucks and storage very nice.

Rating:

5.0

Na

Rating:

4.0

In general it was a good service. However, I consider that it would be better if they control the mouses that were in my storage.

Rating:

1.0

I been there about 4 times but poor front desk workers not matter what time you get there is always only employee and he / or she have to inside and outside work bad help Tuesday afternoon I went to cancel the storage took 45 minutes to to get me

Rating:

3.0

First I called to confirm my arrival from Key West to the Homestead location. The person answered the phone asked how they could help me. I told them what I needed. There was dead silence for about 15-20 seconds. I asked if they were still there and she rudely replied. Give me a minute, I’m looking at something. It would have been proper to respond to my request and tell me I’ll be right with you let me review your information. But when I arrived at the facility everyone was very helpful.

Rating:

5.0

My experiences with your facility employees are very good. They were prompt and always there to help find a solution to every need and I'm wo so happy they were there for me all those years. Thank you U-haul.

Rating:

3.0

You all are your own worse enemy. As your staff at the stores are absolutely fantastic, your customer service, follow through, communication, organization, logistics on the phone and everywhere else is the down right WORST! The left hand doesn’t know what the right hand is doing. I was on hold for 2 hours and 45 min., transferred 3 times to simply scheduled a pick up for my ubox. You all lost my box. Ran me ragged looking for it. Finally found it ONLY to find out you were holding up your end of the bargain and delivering my box to my front door unless I pay an additional $400! I went ballistic!!!! No way was I paying that, after you all promised deliver was included in my price. No way! So I had to escalate it to a supervisor, who then escalated to someone else etc etc etc. FINALLY with enough complaining I got my box delivered as promised for free. Why did you all put me through that! I don’t need that additional drama! Don’t you realize how stressful MOVING is already all on it’s own! And you wanna add to it!!!! Why? Keep your word THE FIRST TIME AROUND!

Rating:

5.0

the lock bar on on locker was damaged

Rating:

5.0

All personal were helpful and friendly. Whatever my needs was it was accommodated. Thanks U-haul for being along time customer

Rating:

5.0

No me gusto la parte administrativa

Rating:

4.0

The cashier accidentally charged me twice for a king size mattress cover :/

Rating:

5.0

Other than being charged after I turned in my unit everything was great.

Rating:

3.0

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Rating:

3.0

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Rating:

1.0

Poor lighting , rodent infested, health hazards!!

Rating:

5.0

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Rating:

1.0

40 minutes in line, only one person ahead of me. Mandatory insurance.

Rating:

2.0

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

Rating:

5.0

excellent

Rating:

5.0

very wells attended by the staff

Rating:

5.0

Thank you for all the years of keeping my property safe!

Rating:

5.0

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Rating:

5.0

I m so happy for the service

Rating:

1.0

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

Rating:

5.0

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

Rating:

4.0

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

Rating:

5.0

Excellent customer service

Rating:

4.0

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

Rating:

5.0

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

Rating:

5.0

Excellent people working there. Sharp and with a heart.

Rating:

3.0

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

Rating:

3.0

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

Rating: