Everything worked out well. Thank you !! It was a great help and affordable for me to rent a 10 foot truck. Easy to drive .was perfect. The best $19.95!! Made the moving so much easier! Reservation over the phone was easy and speedy. Awesome customer service Thank you Again
MILAGOS RCustomer Reviews for U-Haul Moving & Storage of Historic Ybor City
Testimonials From Recent Customers
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Everything went smoothly...👍👍
ANGEL SThe UHAUL Team at this location is excellent. Their customer service and customer engagement is best in class. The team is kind, courteous, and professional - always. I keep returning to this location because of the staff. The equipment is what it is. An aging fleet with deteriorating steering wheel exteriors and a regular "low tire pressure light." The team does a good job of cleaning, but you can't wipe age away. Please do a better job at rotating vehicles and aging out that inventory that does not best represent the great and historical brand that is UHAUL.
TIMOTHY Damazing facility. nicest and helpful staff!
Harry SThis was absolutely one of the best rental experiences that I had the location was easy to get into and out of and the service was the best that I have ever had as well very efficient.
LAURIE RMOTHER & SONS MOVING partners with UHAUL when we need extra trucks! www.MOVEwithMOM.com
BILLY GThe staff are always very helpful and friendly.
BRIAN HFast service. Friendly staff. Keep it up.
CHRISTOPHER RSame me do good work for my customer
JAMES MThere was an initial mix up with the billing and rates but was resolved quickly. The technician who hooked up the trailer was professional, polite, and customer focused. Excellent service from both.
RUSSELL SI requested a dolly and did not receive it. I paid for it when I made my reservation June 22.
BRANON CYBOR CITY has been my family's go to location and will continue to be. Always Great Customer Service, Prompt and Professional. Keep up the Amazing Service.
Florita DThe uhaul van that I had was infested with roaches. It was not until I had packed the van that I noticed them under the mat The service I revived was good. Friendly and thorough
AUBREY TThere was garbage, clothes , tobacco inside the truck. Someone also urinated on the seats. The visors are broken as well
Sheena BElevator was down for weeks, hours not convenient.
Alexander D | Overall ExperienceI could move to another city with the right truck.
Lourdes IGreat location.
Rian FI rented at 4:00PM in the afternoon and scheduled 6 hrs. I understood that the Truck was supposed to be left after hours and to use the dropbox, I've done this many many times. What I was not told is that U-Haul would add on a $20 "after hours" fee for a rental that by necessity had to be "after hours" since the place closes at 7:00pm. I think I should have at least been told about that since I specifically had a discussion about where to drop the truck when I was done.
Mark MI work for uhaul been an employee for over a year and this location was unable to apply my discount
JERODE BThe truck had no AC and turned off on me in the middle of the highway
Cristoffer MThe attendant who checked us in from our one way and assisted with our storage was awesome. Extremely helpful.
Anthony T | First ImpressionsEverything was perfect for pick up.
Nicholas BGreat customer service, easy right off highway, great selection.
Richard MGreat service, fast, and professional 10/10
Ryan DThe 15ft truck I had sounded like the turbo is burnt out.
Christopher HI was called by U-Haul to take my trailer back here. When I arrived they told me they were full and had to go to another place. I asked for a manager and they told me no manger was available. Finally another employee came out and helped me.
Roger HWhile the mileage I drove was disputed (I drove approximately 10 while I’m being told I drove 60), the reason I’m providing this review is that the manager on scene refused to talk me kept referring to the 1800 number, when I asked for direct contact information he referred me to the door, I asked several times if we could walk over and showed me, when I persisted he burst out yelling at me, it was loud enough that when I when I walked back to my car about 50 yards out a man walking their dog asked if I was okay.
Marceline CExcelente todo
Lisandro FClean up the outside, location have chickens all over the place.
Theodore DStaff is beyond excellent. Building is gorgeous, nice and cool inside, and super clean. The pull-up docks make moving im and out super simple. Only negative is that the elevator is relatively small (not even tall), so not everything will fit in if you have something really oversized. Did I mention how great the staff is here? Overall, thos site / staff definitely deserve 5 stars.
Todd O | Overall ExperienceThe truck broke down on me halfway ok my trip and it was a nightmare!!!
THOMAS WNorma and staff were attentive to my return of your equipment.
Noel JBest U-Haul location!
Farhad RGreat storage experience and location. Only reason for leaving is that I no longer have a need for storage.
Kyle F | Overall ExperienceGreat easy and fast.
Corinne STruck's box had a leak in the front nose and damaged 4 upholstered chairs I had up in "Grandma's Attic".
Jeffrey JI rented a 12 x 6 trailer. The tire had a slow leak and we traveled 600 miles x 2. It was flat half way through the trip twice. I had to pull off and fill it 3 times. When I told the front desk upon return, they said there was nothing wrong with it. You could see it sagging at the time was returned when the trailer was empty. Imagine what that looked like under full load. I understand equipment can fail, but we should have been given a discount or at least an apology. The woman could care less. Insulting.
Ryan FFast check in and out. So much better than in past years. The Ybor location is always my favorite. The employees are always so much more pleasant than other locations.
Anthony CTruck was in bad shape
Nathaniel LTeam provided great customer service
Louis AThe process was quick and easy.
Amy NExcelente
Efrain MI m happy with this store but I originaly had appointment with 2324 W cypress st Tampa 33609 the owner of store was very bad person didn’t want to help and he should not be allowed to work with U-Haul very bad represenvive.I end up returning truck and come to this store and lost 2 hours of time.very bad experience
TURABI FFriendly staff and very fast and efficient pick up of truck. Make sure you take a picture of your mileage and gas reading at the beginning of your rental, they tell you to! I needed it at the back end when I dropped truck off.
William OThe attendants were very helpful; I needed a step stool to get up in the truck & they were able to find one for me & helped me to get in the truck. But unfortunately, I was not able to keep it with me on the journey. May I recommend that U-Haul offer this service as a rental for those of us who have these challenges. ¡Gracias!
GLORIA Jour GoTo branch.
Rian FND
Eliza LRat droppings and roaches were in my AC paid storage unit that ate out things, no food was even in the storage!!! This facility used to be top notched, the last 4 years was not good. Would never come back if I needed a storage unit again due to the rodents.
Carol G | Overall ExperienceMiscommunication, no one knows anything that you tell them. Even though you use the u-haul app. It doesn't matter if you use it right and then you walk in the establishment. Customer Service have no idea what you're talking about. It's just not good communication between the app and actually real human being altogether. Tell me what doesn't make sense 樂
Charles J | Overall ExperienceVery helpful during a very difficult time in my life. I appreciate the assistance in getting my stuff taken care of. ¡Gracias!
Rhonda R | Overall ExperienceGreat employee and very knowledgeable about the. business. Very respectful.and kind to customers.
Calvin L | First ImpressionsToo expensive. $103 a month!! It is $34 a month for a 5 X 5 in Brandon. WHY?!?
harold r | Overall ExperienceThe staff is wonderful they always treat me well. Facility was always clean and absolute pleasure to store my stuff and I would use facilities several times more.
PAUL D | Overall ExperienceGracious 🙏
Charles J | First ImpressionsGreat customer service!!! ☺️
Erica M | Overall ExperienceVery convenient and great idea to convert that building into a storage facility.
Anthony W | Overall ExperienceRafters/wood ceiling needs mildew/mold treatment. Piping looks aged but not leaking yet.
David R | First ImpressionsThe staff members were always incredibly rude no matter who I spoke to. My card never worked to get into the building and my code had to change constantly which was frustrating. The elevators were often under maintenance and roaches in my unit. The monthly rate went up to a price that was unaffordable for a small unit and much higher than other storage facilities. Just overall very disappointed with my time here.
Dana T | Overall ExperienceThe stuff was very nice and helpful but my things that were in storage were RUINED. Water damage and gross substances (I'm not sure if rats got in there or what). Really gross and my stuff was in there for only about 6 months.
LAUREN H | Overall ExperienceAmazing
BRIONE B | First ImpressionsWas advised I had access to 11, not true I could only enter via another floor that is available until 7. Staff never stated such list a whole day on delays. Elevator broken and needed it. Very unhappy will not recommend
Alexander D | Online Move InThe gentlemen who helped check me in for both my unit and truck was above and beyond helpful.
Gavin A | Online Move InThere was a African American young woman who was very rude to me
zachary s | Overall ExperienceGracias
Kimberly S | First ImpressionsVery well run. Staff was professional and helpful.
Randy C | Overall ExperienceI came on Friday so my unit was ready when my movers come on Monday (7/31). It took awhile for them to find my reservation since I booked through corporate Uhaul it was not in their system. They were friendly and helpful the whole time. Since I was there over an hour they graciously gave me my first month free! I wish there was a light in the unit. It is dark. There was also a rodent box in the unit. It makes me worried but what can I do now? I am just hopeful it is not needed and my furniture etc will be safe from pests. This is my first storage experience - so far it has been great!
Mary M | First ImpressionsGreat accommodating staff.
Randy C | First Impressionsmy unit was infested with cockroaches. I have pictures of feces, urine and dead cockroaches all over my stuff it took two weeks of exterminators, cleaning, and disposing of a lot of my things. is there someone to contact to open a claim? this was the worst experience I've ever had. I've never seen anything like this, I found at least 20 dead ones, 10 live ones, and everything I owned had poop and pee on it. How can you allow people to use your facility? there is no way this only happened to me and that you had no knowledge your storage units have this problem. I know its an old building but come on!
Erin S | Overall ExperienceNeed more ♿️ access
Harvelyn G | First ImpressionsThe temperature inside the warehouse was very well-maintained. I kept my items in there for two years and didn't suffer any damage. It was very well maintained, and the lighting was great.
RICHARD M | Overall ExperienceThe building needs to be updated. The brick walls are crumbling in the storage units.
Denis R | Overall ExperienceThe folks in Ybor, we're awesome. Super helpful. Thank you. Harry Rodriguez
harold r | First ImpressionsRyan helped me with my rental and my storage. He was soo nice and explained everything very well and showed me where my storage was at how to get in and just very polite, honest and made my experience that best I ever had at a Uhal .
PAUL D | First ImpressionsNorberto was rude. Norma was not helpful or even worst no responsive .
elsa n | Overall ExperienceNorberto was really rude and dmrefused to help me. Called the manager and she never answer the phone.
elsa n | First ImpressionsElevator malfunctioning while moving in. Some of my items were locked inside the elevator and I couldn't access them. When elevator started working my belongings were moved to a floor where I didn't have access. Some of my items went missing and when I talked associates there. They only told me to contact the claims department without attempting to look into the issue .
Jeffson d | Overall ExperienceLa mayoria de mis pertenencias estaban con cucarachas u moho. Hay mucha humedad. El personal es excelente pero deben poner mas atencion a los compartimientos de almacenaje.
Raisa A | Overall ExperienceEl staff muy amable y profesional, mi unica recomendacion es si pudieran agrandar el espacio del elevador del deck ya que es muy pequeño, apenas tienes espacio para poder mover un sofa de tamaño regular. Todo lo das muy bueno
Jose L | Overall ExperienceGreat service!!!
Jose L | First ImpressionsThanx! A Bunch! U- HAUL FAMILY👍MS.DEBRA EPPS🤗
Debra E | Overall ExperienceDirect, personal, and detailed in access to storage unit.
Noel J | First ImpressionsNinguno
Debra E | First ImpressionsPolite staff
Kristen B | Overall ExperienceWe just moved our things in the storage. Our lock was stuck but a worker went above and beyond to cut the lock.
Ajalan C | Online Move InThe above average is due to staff going above and beyond to make sure we found a perfect storage unit even though they didn't have any available. The sizes are confusing on the website. I booked a unit for 2 rooms. I got there to find out that it was the size of a bathroom. Not sure wht 2 rooms are that size but okay. I was refunded my full amount without issues. The building is ridiculously old as well and we got stuck in the elevator and the intercom to call for help wasn't working.
Jacqueline F | Overall ExperienceVery professional and kind
valeria b | Overall ExperienceKevin is awesome-the definition of a great property manager. Building is tired-lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff-and they didn't ride in on my stuff-this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.
Joshua P | Overall ExperienceKevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience
CHRISTY E | First ImpressionsI love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer
Paul D | Overall ExperienceWhen we picked up our stored items everything was covered in rat poop and urine.
Jennifer C | Overall ExperienceBetty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She's a dedicated employee
ANDRE H | First ImpressionsManagement was very helpful and friendly. I would totally recommend Uhaul to anyone!
MARIA F | Overall ExperienceThe only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.
DENISIA J | Overall ExperienceOver the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.
gail h | Overall ExperienceEverything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul
SARAH A | Overall ExperienceFriendly staff and excellent customer service. Would definitely recommend. Thanks!!
MARIA F | First ImpressionsI really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It's like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.
Siara O | Overall ExperienceUpon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn't mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn't show me where my unit was but he told me to come back if I couldn't find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that's what made my visit above average!
Stephanie B | First ImpressionsThe staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.
ALBERTO R | First Impressions