Mobile checkin app is USELESS. Had to checkin in person. What if it were after hours? And checking out via the app worked but was PAINFULLY SLOW (it was the app, not my phone or connection). Seriously, why waste our time like this?Brett S.
Customer Reviews for U-Haul Moving & Storage of Highlands Ranch
Highlands Ranch, CO 80126
(W Of University behind Target)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They were very busy and the staff handled it efficiently!Jake G.
1. Customer service was not helpful in trying to exchange my truck for a larger one - used chat (told me to go in to the location, which was closed), called (was on hold for over 45 min before giving up). 2. The online tool for estimating how much space we would need was WAY off. We ended up having to leave a significant portion of our stuff behind because we couldn't fit it or get a bigger truck. 3. The retail stores are not helpful. I tried buying a few special size boxes online, expecting that they would pull them and hold them for me. They did not. Told me to go pick out what I bought and bring it up and when they were out of the thing I bought, just refunded me with no other option of where to get the item, no apology, nothing. If you're not intending to sell me what I bought, don't take my money. 4. The Moving Help portion of my order was the biggest disappointment of all. First couple of companies I booked didn't even call me back or confirm that they were available. Of course, UHAUL already charged me for both, so I had to cancel and get refunds both times. Then, the third company I finally got a hold of and booked showed up - completely stoned and out of uniform - claimed they found a couple of roaches (no way) and left without loading our truck. We ended up having to load it all by ourselves, panicked. This was one of the worst days of my life. 5. Our truck leaked rain inside and damaged some of our items. Transportation and protection from the elements are the two main things we expected from this rental, and we are very disappointed that they couldn't deliver. In short, I never want to give another dollar to UHAUL - for a long distance move, it was not with it at all.Eric M.
Lower the price that trailer i used has been paid for for a lone time ...Its time everybody stops price gouging usVan Q.
Extremely helpful even though I was unable to use the trailer I rented.. My UTV is too small for a auto transport.Valerie C.
El cliente no dejó un comentario.warren K.
We booked to pick up at 8am and I've the 24/7 option. Got there at 8am and there were no directions to pick up the van. The office didn't open until 9am. The lady working there offered to help us at 8.30 and told us that location doesn't have 24/7 as they don't have a key box. This was not stated on the website and made us late for our moving day. This should be clear stated on the website.John W.
El cliente no dejó un comentario.Daniel F.
Return took 5 minutes. Great work!Trevor M.
El cliente no dejó un comentario.Mark P.
Better customer serviceDonnie B.
El cliente no dejó un comentario.Daniel S.
Great friendly staff. Professional and attentive to my needs. I've rented here on numerous occasions always been a great experience.Jason N.
Great Staff!!! Super friendly, conversational and quick. I will be back again.David R.
There were no mattress pads in the mattress pad container and the check engine light came on during my rental. When I informed a UHaul employee at this location he said they knew but hadn't fixed it yet. I was not informed of this beforehand -- it would have been nice to know it could be ignored.Adam J.
Friendly, helpful, efficientDebbie P.
El cliente no dejó un comentario.Lauren M.
Not over charge people. Also don't add miles on to peoples receiptsDeAngelo V.
I got great service nice peoplelinda D.
Wonderful experience!! Manager and Reemar were very friendly, experienced and helpful. Very good experience! Jerry Schwinkendorf 303-947-4730Jerry S.
Enjoy this location, have picked up equipment her over past 10 years.Joe D.
Great service! I'll be renting from them again.Randolph R.
El cliente no dejó un comentario.Mel M.
El cliente no dejó un comentario.Tricia B.
I had to come to this location after another location didn't take care of my reservation properly. I had to cancel and rebook at this location. It threw my schedule off rails. Not a good experience at all.SANJAY C.
El cliente no dejó un comentario.Wayne S.
El cliente no dejó un comentario.Danny D.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Gina C.
El cliente no dejó un comentario.Jeff S.
El cliente no dejó un comentario.Richard P.
U guys are awesomeBrandon R.
El cliente no dejó un comentario.Garlan H.
I reserved a trailer on 5/2 in Castle Rock and then the pickup location was changed. The email that informed me of the change went to my junk folder The email said 5pm pickup and when I called the new location at 230 they were closing. I message was left for me at 11am that morning but i didn't have my with me. So I had to call scheduling and they found me a trailer at Highlands Ranch. Pickup was fine although completely out of my way. The drop off lot attendant was unprofessional, bitchy and I won't go here again.Mike W.
El cliente no dejó un comentario.Haley B.
I have not received the email receipt yet. Has that been sent? Thanks!Hal S.
Clerk there told me at 6:54 that I had six minutes until they opened. When I said I signed up for a 24/7 checkin, but my app now said I had to see someone there, she said they don't have that, sat down and lit a cigarette turning her back on me. She was late opening, when she saw my reservation time of 7 she pointed in out, when I told her it was now after 7 she told me she should have not used the ladies room and sat and pissed her pants. Her comments were so offensive even another coworker came out while I was taking photos of the truck to apologize for her conduct and treatment. A miserable experience by a buzz cut having having loud mouth gal with a tweety bird tat. She also told me to complain about no 24/7 to 1800 u haul. Will NEVER go back there. Horrible experience and will share it widely - look for the expanded yelp version coming soon.Darrel G.
Given truck with wrong miles and gas level. Then swapped for different truck. Paid for miles now show an additional $20 charge that I now have to dispute. When I went to return truck no one was in the office.Noriko K.
El cliente no dejó un comentario.Julia R.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.AMY H.
First,The staff was incredibly rude, having a personal conversation as we walked up and didn't even stop to acknowledge us. After about a full minute the gentleman asked how he could help us but the lady continued her personal conversation. Second we reserved 4 dollys as we were moving a four bedroom house with appliances we were told they were out of dollys and proceeded to say very rudely â€œwell you can move without dolly'sâ€! This was the second time renting from this location and will be the last!Sarah W.
The manager, Jasmine, was extremely helpful in resolving a U Haul scheduling/traffic issue. She should be rewarded somehow in the U Haul system for her work. I can't say anything good about the U Haul scheduling and traffic groups with the experience I had.scott R.
El cliente no dejó un comentario.Dalton L.
The lady was rude, I told her we needed the truck for 24 hrs. Then she sent me a text telling me the truck was due back at 2:30 pm the next day and we didn't pick it up until 5pm. I called and the gentleman said no problem 5 pm was ok. Then I called and ask if I could keep the truck an additional day and she told me if I did I would Be charged an additional $50 plus the 39.95 because they were the busiest U-Haul in the area and they had reservations. I told her I had a reservation also for 3 dollys and had to go somewhere else to get them because she didn't have them. Her reply was well you can move without a dolly??? Really I will start renting Penske or another company from now on. Maybe you need to replace her due to how rude she is to people. I even had movers move some of my stuff and they said the same thing, to never rent from that location due to her!Sarah W.
El cliente no dejó un comentario.Jeff O.
The check in gal was super pleasant, it did take a while to find someone to put on the trailer.Amy H.
El cliente no dejó un comentario.Scott B.
Very good experience and they allowed me to drop at a different location that was closer to me in Phoenix area.George M.
We had some confusion from setting up the rental online and the staff was helpful and enjoyable to work with. We were able to get the rental for the full time we needed which was helpful!Jessica R.
El cliente no dejó un comentario.Lonnie C.
I was there on a Saturday right at the end of a month an extremly busy time. The staff and site manager in Englewood CO were doing a very good job of keeping flow of equipment being rented going out to as short amount of time possible. The staff in Bozeman MT also handled the return quickly with ease.Don O.
El cliente no dejó un comentario.DANIEL W.
Jasmine who helped me was on the phone. Her personal phone. Didn't greet me. And was so unprofessional. I am moving right now due to an abusive relationship. All by myself. She was rude. And completely unprofessional. She was talking badly about previous customers. Right in front of me. So horrible. Worst customer service I've ever received and I'm in customer service. Very disappointed.Kaylea B.
This location and employees were amazing. However, the U-Haul reservation system COMPLETELY messed up my entire moving plan. I had to pay to extra to get movers to help on Monday due to time constraints of not being able to return at the location I had reserved. I also had to wait over an hour to pick up my U-Haul due to me being reserved a truck that went out of commission in 2011. Then I didn't have the dolly I reserved so I had to drive back and get that too. Thank goodness this was not a farther move and I was able to make adjustments, but this is absolutely unacceptable when you are dealing with someone moving their entire life and just being told sorry the computer made a mistake. I so appreciate Candace and Durrell trying to make things better.Sarah E.
El cliente no dejó un comentario.Darin W.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.John D.
Woman who helped us was loud, complaining about her job and how she 'hates getting yelled at by customers' and was ready to go home (and the store has literally just opened! Truck wreaked of cigarettes and body odor. It was awful!!! I had to leave the windows open for duration of rental in order to breathe!David W.
El cliente no dejó un comentario.Kashon R.
The people there were very polite, and professional. GraciasWilliam K.
El cliente no dejó un comentario.Kent G.
Outside was dirty. Inside okDonald L.
The experience today at UHaul was very disappointing. We made an appointment online on Tuesday, April 26, and we even got a text message reminder / confirmation that the install was at 8:30 AM. I arrived before 8:15 AM to make sure I was early. The three ladies (who were NOT wearing name tags) at the front counter were quite rude and not very helpful. Lori was one of the girls working. I then asked how long it would be to get the hitch installed on our Nissan Pathfinder and she said there is currently ONE (1) car in front of you and that it shouldn't be more than four hours but this is a drop off only location. I came back three hours later and the car still had NOT moved. I walked back inside and of the three ladies still at the desk, only one was working and the other two were complaining how slow the system was. There was a line of people and the other two ladies wouldn't help the people who were in line. I noticed that a car was being removed from the hitch install bay and I saw the installer walk to the counter and look at a few of the paperwork folders to see who was next. Now there were about seven (7) on the rack to be installed and there was no particular order on which goes next. Very disappointing because I got there early and they go ahead and pick and choose which car goes next. As of 11 AM, after saying would stand there the entire time until our car was taken in, our car did go in. Wayshaun, the installer, was the one who did help me and get the car back when the next opening happened. I did ask to talk to the manager and didn't seem to be helpful either. Lori ended up yelling at Wayshaun for not being fast enough and it was in front of customers, myself and Wayshaun. Please answer this - Why send a confirmation of time when you just ignore the process?Jacob M.
I am a repeat customer and have had nothing but great experiences at the County line locationJohn A.
Staffs are great service!chatchai K.
Staff were efficient, friendly, and knowledgeableGene W.
El cliente no dejó un comentario.Steven L.
Jasmine extra helpful with my small issueMichael M.
Very unorganized. The service office is cluttered and dirty. Had to wait abiut 15 minutes before i could get my reservation processed. Short staffed. Supplies strewn all over. Hard to find what i needed. Never received a final email invoice for rental. No one was there to greet me upon return. Waited 20 minutes for receiving to inventory my return and issue a receipt. Parking lot spaces for customers are hard to decipher. Overall, very unorganized and dirty and messy. Not customer friendly at all.Melissa B.
This locations seemed to us disorganized. The staff were not well trained which created long wait times with very little aisstance. The communication was very poor and dismissive. We did not have a good experience when checking in or returning our equipment.Laura B.
Overall demenor of employees was poor. Didnt seem to want to help customers, only one without an attitude problem was the store manager.Jeremy M.
More than one person to assist at the counter would be helpful, although the young woman working with the customers was very pleasant - as compared to my experience there over a year ago. The gentleman who hitched and unhitched the U-haul trailer was kind and efficient.PENNY M.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.CLINT V.
El cliente no dejó un comentario.Taunya N.
El cliente no dejó un comentario.Susan M.
Staff was very friendly and accommodating.Tyler W.
El cliente no dejó un comentario.Donald L.
very professional and a great experiencemichael H.
El cliente no dejó un comentario.KAREN P.
El cliente no dejó un comentario.Venkata P.
Service great!!!Robert N.
El cliente no dejó un comentario.Kenneth K.
Although our time with him was very limited, the attendant at this location was also courteous and friendly. In addition, it must be noted that the vehicle we rented traversed a long trip through mountainous roads in winter weather and was a beast! It performed very well.Brian S.
The truck was well maintained yet it was very, very old and it would have been nice to have a newer vehicle with better gas milage.Jon N.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Joshua M.
Been going back and forth on trying to get my reimbursement... I got charged a full tank of gas but when I picked up the vehicle I received it with a 1/4 tank so trying to get that settled also I did not enjoy the strong smell of Marijuana and the crack pipe in the rear seats... very disturbing... side mirror was cracked so I could barely see anyone on roads safety issue forsure...Dang S.
Great job!Gregory C.
The front desk staff was incredibly obnoxious and complained about the company equipment. They had numerous phone calls and would put them on hold so they could finish ordering food first. They did not have an appliance dolly available even though I had reserved one. The first gave us a truck no one could even possibly get out of the spot without moving another truck and then made rude comments about we just couldn't do it. It was a bother to them we had to ask to have a different truck. The truck suspension and breaks were awful and we had to return the truck early because of it was a risk to our safety. This experience was frustrating from the beginning and quite disappointing. I will not be using this location again.Martin M.
A month later you charged me $60 for a $10 quoted rate for a furniture dolly. I will dispute with my credit card company if you don't correct the error immediately.Jeff G.
The truck ran great it was an easy rentalGregg S.
I have rented from this location several times and always come leave with a memorable story. In general, the service is slow do to lack of staff focus. On a previous visit, my reservation couldn't be honored due to lack equipment. I was sent down the road with a shrug. Honestly, I endure the poor service and experience because of the location and price.Dennis B.
Neither of the two agents made any effort to expedite processing customers while others waited in line. They engaged in lengthy personal chit-chat when the goal should be to complete the process as quickly as possible. The truck also has a cracked windshield across the entire width of the window in violation of Colorado law.Steven K.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.DAVID S.
The inside staff was rude!, Three of them behind th counter acted like I was a interrupting their conservation. they did not greet me as I got to the counter Just said "Name". Credit card machine touch screen was not working very well they just keep saying press harder. The person out side was very helpful and nice!DALE L.
El cliente no dejó un comentario.Mike D.
El cliente no dejó un comentario.TRENTON B.
fantastic customer serviceRobert P. | First Impressions
El cliente no dejó un comentario.Deanna C. | First Impressions
Nice and clean,Craig L. | Overall Experience
El cliente no dejó un comentario.Diane Z. | First Impressions
El cliente no dejó un comentario.timothy v. | Overall Experience
El cliente no dejó un comentario.Ronald N. | First Impressions
El cliente no dejó un comentario.Jeremy D. | Online Move In
El cliente no dejó un comentario.Dantoria B. | Overall Experience
El cliente no dejó un comentario.Richard R. | Online Move In
Staff was great. Service was above and beyond.Jarred T. | Overall Experience
Love this storeCassandra T. | Overall Experience
El cliente no dejó un comentario.silver L. | First Impressions
Customer Service very courteous and helpful in all our needs ...Mely D. | Overall Experience
The one month free storage was a real blessing.Stuart B. | Overall Experience
El cliente no dejó un comentario.barbara s. | Overall Experience
El cliente no dejó un comentario.Naureen S. | Overall Experience
Great Staff! Helpful and accommodating to all our cross country move.Joseph A. | First Impressions
El cliente no dejó un comentario.Kathy M. | Overall Experience
El cliente no dejó un comentario.Andrea M. | Overall Experience
Customer service was excellent thank youMely D. | First Impressions
El cliente no dejó un comentario.WARREN E O. | Overall Experience
Great staff and location.Brian B. | Overall Experience
El cliente no dejó un comentario.Matthew B. | First Impressions
Plan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!Riley A. | Overall Experience
I reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?Kamaljit J. | First Impressions
Durrell, the location manager does a great job with the facility & the workersJoseph G. | First Impressions
El cliente no dejó un comentario.grammatiki t. | Overall Experience
El cliente no dejó un comentario.Tanner R. | Overall Experience
We will always use this facility and this location excellent service all the way around !Mely D. | Overall Experience
El cliente no dejó un comentario.Donald B. | Overall Experience
The staff was very helpful everbody was nice and made everything easy for meSheena S. | First Impressions
Very busy location. Employee turnover probably biggest problem. Helpful when there were problems; just had too much experience with problems. Confusion in record keeping, etc. They work hard, and can be nice, fix issues when they can. They MUST improve logistics. Access hours comment due to improperly working security; alarms go off, card system is spotty, at best.Paul G. | Overall Experience
Laurie went above and beyond for me and I can't say thanks enoughChelsea C. | First Impressions
Very helpful staffRex T. | First Impressions
I called ahead a week in advance to reserve a storage unit for the 15ft truck I was renting. Then when I showed up they didn't have any record of my reservation and had sold out of the available size. They tried to offer me two smaller units but it wasn't enough to fit my materials. I had to search for a different storage unit elsewhere.Matthew J. | First Impressions
No zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. MiddletonCollin G. | Online Move In
El cliente no dejó un comentario.timothy g. | Overall Experience
El cliente no dejó un comentario.Robert A. | First Impressions
El cliente no dejó un comentario.JOSHUA C. | Overall Experience
El cliente no dejó un comentario.Naureen S. | First Impressions
El cliente no dejó un comentario.David C. | Overall Experience
El cliente no dejó un comentario.BROOK M. | Overall Experience
There was an alarm that sounded right when I opened the unit door. That was rather disconcerting, but, given the way online registration and taking ownership is managed, I'm assuming the alarm was to alert the staff of my taking possession.Susan M. | Online Move In
El cliente no dejó un comentario.Anne S. | Overall Experience
El cliente no dejó un comentario.Beverly H. | First Impressions
Very helpful, and more than enough carts available…Stacey J. | First Impressions
El cliente no dejó un comentario.SPENSER D. | First Impressions
El cliente no dejó un comentario.Dominique J. | Overall Experience
I was given 2 different storage units that were already locked and other people were already renting. Then I ended up getting a smaller unit and I was there for 2 hours dealing with this. Neither person working knew the system or knew what they were doing and it was a huge waste of time.Angela R. | First Impressions
El cliente no dejó un comentario.timothy g. | First Impressions
El cliente no dejó un comentario.Erik B. | Online Move In
I made the right decision in renting the storage unit at this location. The staff as really helpful and the facilities were top notch.Richard R. | Overall Experience
I’ve been an existing Storage Customer @ this ‘same’ facility for nearly 4 years.todd l. | First Impressions
El cliente no dejó un comentario.Angelo S. | First Impressions
Great service all the way around!!BJ B. | First Impressions
El cliente no dejó un comentario.Kiki S. | First Impressions
El cliente no dejó un comentario.Steve J. | First Impressions
The last 6 times I accessed the unit, the security card and alarm was not working. Other than that, I like how clean and maintained the facility is. People are great and helpful.John W. | Overall Experience
El cliente no dejó un comentario.Barbara G. | First Impressions
Customer service was great at the storage location and it is a good deal with the first month free; however after the first month anything bigger than a 5 X 5 is very expensive. I will pay over $185/mn for my 10 X 10. The other problem I had with the physical location was how hot it was in the storage facility. The A/C was on but it felt very warm when we were moving our items in the unit. UHaul can make the temperature more comfortable for their movers in the facilities. Customer service on the phone was awful with long wait times, disconnection, drop off location confusion, and poor willingness to clear up the problem. Because of that I will not use UHaul again.LaTonya H. | First Impressions
This was all a huge mess. I reserved (2) 15'x10' storage units to arrive at the site and find (6) 5'x10' units as if that is the same thing. Things do not fit as well into smaller areas, and they cost me more for the same space. The general manager of this location did nothing to make it better and I was unable to ever even get ahold of him. The general manager also seems to be a bit of a gate keeper so it is a bigger issue than it might otherwise be. The staff is super helpful when they have the power to be, but getting the proper price rate is not in their ability to provide. I failed to get ahold of him for 8 weeks while I was renting those 6 storage units. I was told that he was the only one that could honor the price I was quoted when reserving online. 6 office visits (he never works) and 3 unreturned voicemails later, I overpaid by a couple hundred dollars, so I don't really care about how clean the facility or friendly the staff is, they can't get it above average. You failed.Tannen H. | Overall Experience
Helpful people, nice storage spaces.Tanmay T. | First Impressions
Everyone at this location is always friendly and helpful!Elliott j S. | Overall Experience
Staff was courteous, and helpful.barbara s. | First Impressions
Durrell Middleton was very helpful. Thank You!Greg Q. | First Impressions
Estube 2 anos en el use de storage y todo vien muy amables. Grasias x tener todo muy vien, amables la seguridad.MARTA G. | Overall Experience
Durrell, the manager helped me a great deal with the car trailer in order to unload the truck. They also found an additional place for more storage, that day. All the staff was great and helpfull. Great job.Debra S. | First Impressions
Clean operationROBERT H. | Overall Experience
Very easy move in!Connor S. | Online Move In
El cliente no dejó un comentario.James S. | First Impressions
All the personnel at U-HAUL was friendly, helpful and answered my questions politely.Marlene F. | First Impressions
El cliente no dejó un comentario.JEFFERY S. | Overall Experience
Anxiety inducing and very stressful. Will never rent again, would rather live on top of every item I own than be over extorted by a company like this during one of the scariest moments in recent history ie the pandemic, again. Glad to be rid of it.danielle r. | Overall Experience
I realize the prices you charge are simply market rate, but I believe market rate is too high for the service that is provided.Paul F. | First Impressions
El cliente no dejó un comentario.james o. | Overall Experience
So far so good!Melissa G. | First Impressions
The manager had told me he would price match my unit. However, the process required a minimum of 3 calls a month to make payment due to all of the approvals I had to go through. I got lien notices almost every month due to the managers delay. I did not enjoy my time at uhaul. Probably won't ever rent from uhaul again. I found storage rates at $66 for a indoor 10x10. Uhaul is $180/month.Thomas H. | Overall Experience
El cliente no dejó un comentario.Kelli L. | Overall Experience
El cliente no dejó un comentario.Tammy D. | First Impressions
They accommodated my needs very well. I started in a large 10 x 15 just off the elevator on the second floor, and then downsized to a smaller unit about 15 feet away on the second floor. That was very helpful.John S. | Overall Experience
This is my second time using the facility and first time using the online system. The online booking was very easy to use and my unit was ready for me on my starting day. Very happy with both experiences.Elizabeth S. | Online Move In
Excellent storage site! Was even given a free lock with rental !Constance V. | Overall Experience
My experience with U-Haul Storage has been good. No problems. I appreciate having a local, safe, affordable, storage facility.Desiree I. | First Impressions
First, Id like to say that the manager, Durrell, was awesome! He was knowledgeable, friendly, and professional, each of the three times I encountered him, and he's the reason I'm choosing above average. One of those times, involved a problem. He was incredibly busy that day, but didn't let that affect his level of service. We pay attention to customer service. Good service can be so hard to find, especially when tips aren't involved. Honestly, 3 of the above questions should be made into two, because the facility can be secure, but not well lit. Staff can be helpful, but not friendly. A question pertaining to safety should be added as well. The code to access the building containing the storage unit did not work on either of the two occassions we needed to access the unit in the early evening.David C. | Overall Experience
For a few years, we were very satisfied with U-Haul. For the past few months, the security system has not been fully functional. We have not been able to have after-hours access and exits/entrances have not being fully monitored/tracked making us trust the security less than before. We found another facility with a jumbo storage unit equal to the size of our 2 large U-Haul units, costing $160 less per month than U-Haul, and with fully functioning security plus after-hours access. Unfortunately, U-Haul did not cancel our units when requested. We moved out, cleaned our units, removed our locks, and cancelled our units in early Feb 2021. It took repeated attempts through mid-March to get the charges and late fees to stop being charged to us. I rated overall experience "Average" based on our early years. Most of the staff are "Average" or lower and a few are "Poor" but there is one manager who is "Above Average" and he was very helpful to us. I'm sorry I can't remember his name.Kelly S. | Overall Experience
El cliente no dejó un comentario.Jo-Ann B. | Overall Experience
El cliente no dejó un comentario.PAULA R. | Overall Experience
El cliente no dejó un comentario.anthony z. | Overall Experience
Issue was that people parked truck in a way which took up two lanes/spaces in loading/unloading area/dock. When it was reported, noone made them correct it. We had to park on side of building and move everything from further away. 1.5 hrs of very Inconvenient moving as a result.David C. | First Impressions
El cliente no dejó un comentario.Susan E. | Overall Experience
We had a death in the family on 11/24. We called before being billed for next month and asked if the month would be pro rates if we moved out 4 days late. We were told by GM we would get credit for the days from 12/5 to 12/29. When we went to the facility on 12/4 Durrell told us no proration was allowed. Very disappointed in the communication and lack of concern with regard to our situation. We called 800 number as directed by Durrell & they directed us back to himTimothy M. | Overall Experience
Uhaul is my favorite for storage, although more expensive than most self storage facilities. Having access to a storage unit for free, is a plus. thanks for offering great service.ANITA R. | Overall Experience
El cliente no dejó un comentario.JANA M. | Overall Experience
A very clean and welcoming environment. Couldn't say enough for the staff, courteous and helpful. No pushy sales tactics at this location, just clean advice and service with a smile. Special props to Les, he's a great guy, look for him, he will not steer you wrong Thank you for exceeding all expectations for my "temporary" storage needs for the last 12 months. If the need arises, I will not hesitate once again. Thanks again, J.R.jose z. | Overall Experience
My service rep was super friendly, helpful and quick to get me taken care of. Much appreciationBrian A. | First Impressions
I have had numerous encounters w/ the staff at this facility and each time they make me feel comfortable and valued as a consumer of their services.....no complaints whatsoever.Rhonda K. | Overall Experience
El cliente no dejó un comentario.Josh D. | Overall Experience
El cliente no dejó un comentario.Sandra B. | Overall Experience
While the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wantedDEBORAH AND MEGAN D. | Overall Experience
All service was excellentPat L. | First Impressions
El cliente no dejó un comentario.Maureen P. | First Impressions
El cliente no dejó un comentario.Samantha D. | First Impressions
Every time I've had dealings with this facility its been a train wreck . I purposely drive out of the way to patronize other stores rather than go here. Due to past experiences ,I prohibited my business from using this location since 2009. A sudden and temporary need during a recent move made using this location most convenient . Maybe it was just a fluke day, but again- train wreck. There was a new store manager starting and the tension was thick. The cashier wanted the new manager to process our order but he said he didn't know how. He didn't real seem interested in learning. She rolled her eyes and had obvious contempt for him. We were told the storage unit building was open until 10 and given an access code . I confirmed we would be able to access the unit after the office closed since we had required trips that would happen after 5pm. We were supposed to get an access card but was told the machine was down . When we returned later with a load of material ~5ish the entry code we had been given would not work. The manager was just leaving and was obviously distressed. I explained we had to get into the unit so we could complete our move. He said he didn't know how to get in and that he had had " a long day I wouldn't be able to understand". I explained that me not getting into my unit was not an option. He said he had master keys at home and it would take him 1.5 hrs to go get them . I tried to troubleshoot options with him asking who else may have keys, etc but he got very emotional and said in frustration " Fine! I'll go all the way home and get my keys !" then recklessly sped away from the lot. To quote my stoic 18 year old son who was helping me " That was CRAZY." I did receive a call about an hour later from the manager who informed me his assistant lived close by and would come let me in. This happened. THANK YOU . A gentleman on a motorcycle showed up and happily let me in. Very professional . He explained I was not only not given an access card, I was not given proper instructions on how to operate the security system. The delay resulted in my moving crew leaving , forcing me to complete the 3-man load by myself - about 4 hrs of solo work for me. As your manager complained to me about his day, he had no perspective that I had been up for about 27 hours at that point, working in the smoke filled summer heat , and had an 11 hour truck drive to complete before my day would be over. It wasn't a minor inconvenience. All told, not being able to get in my unit cost me about 6hrs and $225 in wasted labor. The insinuation by tone and body language that this was " my problem" is just the cherry on top of a horrible experience. The facility is nice, clean, safe, and conveniently located - yet every-time its a cringe worthy ordeal. 3 for 3. At least they are consistent. Around 2005 they made my 74 year old mother cry ( really) over a $12 lock she couldn't get the key to turn in due to a sticking mechanism. Then, in the last experience they smugly charged me an extra day rent on a truck for being 13 minutes late after i waited in line IN THEIR LOBBY for 50 minutes to return the keys. This is only the 4th customer survey I've completed for ANY business in the last 10-15 years. I would avoid this place like the plague.jason c. | Overall Experience
Great customer service, friendly, and efficient. Will use again for sure.Jim M. | Overall Experience
Absolutely horrible service, would only recommend this location to someone I hate. This location continued to charge me after I moved out of my storage unit. I left my door open at move out, AND talked to a human up front. I need someone from upper management to follow up with me at Savannahlh@outlook.com, please, as I cannot continue to communicate effectively with the staff on location it seems.Savannah H. | Overall Experience
The log-in log-out procedures were a bit confusing when first stated to me, which resulted in me tripping the alarm upon entering my storage unit.Don S. | First Impressions
The black lady was looking at my old storage Unit. I had to walk with to 1912. Show her it. All empty. :o)Wally S. | Overall Experience
It took us several trips to load our stuff into storage, When we took our stuff out, it took several loads also. On many of those occasions, we could not park because UHaul trucks were parked in the load/unload area. We had to ask for them to be moved each time. We think it is wrong for UHaul to use those places for truck parking. They should be left for the convenience of paying customers. The actual storage facilities were very clean and nice, but the parking situation was very frustrating.William S. | Overall Experience
El cliente no dejó un comentario.Jeff F. | Overall Experience
Only thing I had a problem was once the door looked like it had been kicked in and they had to put back on the hinge i had to wait for a while no apology other then that everything was great had it for a little over a yearMelissa H. | Overall Experience
El cliente no dejó un comentario.LAURA T. | Overall Experience
El cliente no dejó un comentario.Bruce L. | Overall Experience
Great experience, exactly what we needed. Thanks!Nitu A. | Overall Experience
I could tell they didn't clean daily or even weekly because I spilled a teeny bit of glitter in the hall to test cleaning and it was there weeks later. The login pad had visible dirt, it was black. They eventually cleaned it, but especially during this virus, it should have been cleaned daily. Everytime I came it was super busy and people everywhere and it was almost impossible to find a spot to park 80% of the time. Might have been the timing. Not worth the price or location. Management was very great. Very nice and remembered who I was but nothing was worth the price when it was >$30 for the same size unit down the street. I moved out because of the inconvenience and the traffic. I still like U-Haul for their boxes and supplies but I'll never store with a U-Haul again. Overpriced for sure. They wouldn't give me a refund after 1/2 a month so I was forced to stay until my month was up. Sometimes I would walk through the dark and have to jump around for the light to turn on. It felt sketchy and I didn't like being in the dark alone. There were times that I would be at my unit organizing and an alarm would sound down the hall and no one would be there.olivia B. | Overall Experience
El cliente no dejó un comentario.Valerie B. | Overall Experience
I was charged twice and still have not received a refund. I had a receipt showing this and spoke with the main manager and he was so rude and aggressive. They charged me for my unit and another unit that I did not rent. The main manager then decided to put a lock on my unit so I couldn't get my stuff. He said he was doing it just to "mess with me" I went back on a different day to speak with the assistant manager Les and he was the only one that helped me. He could see my unit was paid for and took the lock off. I'm still owed 69 dollars of over payment that the main manager refused to give me. With everything going on in the world and being treated so aggressively from the main manager makes me sick. The only nice person there they knows what he is doing is Les. I can't remember if it's Les or Lex but if it weren't for him I would have been afraid to get my belongings because of how horrible the main manager was. It also not temperature controlled it was close to 90 degrees and I had an entire box of stuff ruined because of it. Frankly I would like the money extra money charged given back and a refund for the abuse I had to endure by the main manager with his picture on everythingMadyson H. | Overall Experience
El cliente no dejó un comentario.don C. | Overall Experience
El cliente no dejó un comentario.Patricia M. | Overall Experience
El cliente no dejó un comentario.William B. | Overall Experience
El cliente no dejó un comentario.Tayler Q. | First Impressions
Everything worked out but it seemed there were issues with the computer system or program. It was extremely slow. My original 10'x15' storage unit reservation disappeared when I cancelled the truck. However, the manager gave me a 10'x10' and an adjacent 5'x5' which worked out fine.GEORGIA S. | First Impressions
El cliente no dejó un comentario.Sheila S. | Overall Experience
El cliente no dejó un comentario.Mario A. | Overall Experience
El cliente no dejó un comentario.Adam O. | Overall Experience
The loading dock area needs to keep folks whom are not moving item from storage away.Kevin H. | Overall Experience
Especially appreciated their rearranging my FOR ME TO DROP OFF MY TRUCK THERE, GOOD SERVICE!robert u. | Overall Experience
For years, I have always rented my trucks and vans from this same U-Haul. Staff is always friendly and kind. This was the first time that I used the storage. It was exactly what I needed. ¡Gracias!Lisa F. | Overall Experience
Jae was amazing and helped me out so much.Amy B. | First Impressions
Exelent place to do business with. I am very satisfied with the services and the way I was treated as a customer. I am greatly appreciate for Jay assistance and friendliness staff.Mario A. | First Impressions
I rated the facility “Excellent” because staff was professional and friendly and met my needs.Diane C. | Overall Experience
Awesome front desk staff who helped transfer from one unit to another hassle free!Andrea M. | Overall Experience
Friendly people Pat was so helpfulDaniel F. | First Impressions
Was easy on returning of the truck fast and quickdebbie r. | Overall Experience
professionl kindSheila S. | First Impressions
Great place. Conveniently located. Friendly and professional staff.SEAN T. | Overall Experience
Gracias.Barbara B. | Overall Experience
great service!Cheryl U. | First Impressions
Thank you Christian W. Appreciate you helping us get situated tell we get to move in to our apt. You even stopped your lunch to help. Great customer service. It was appreciated. Vince & Terrie RufTerrie R. | First Impressions
To exspenciveMary K. | Overall Experience
I've been a storage room customer for almost two years, and it has been a negative experience--rude people, accidents made in applying payments, not an ounce of help, in fact bad treatment.Agnes C. | Overall Experience
You called saying that I was closing out my storage account. I said no. You said you will call me back to see if any problem with my account. No call. Some confusion!EPHRAM F. | First Impressions
I have been doing business with your company for several years. No real issues during this period.EPHRAM F. | Overall Experience
No CommentsJames A. | Overall Experience
Staff was efficient, professional, patient, thorough, friendly—everything one could ask for in a business transaction.Diane C. | First Impressions
The lighting will put you in the dark after 10 minutes and force you to walk down the hall to activate the single motion sensor that works. The AC will never work so be prepared to sweat. Good LuckZACHARY KAGAN R. | Overall Experience
Josh who helped us was amazing friendly and helpful Went out of his way to make the move into storage a breezeBrian S. | First Impressions
My furniture was stored for two years and I appreciate the cleanliness of your facility. Also appreciated the security. I would recommend this U Haul to all my friends. Gracias.Patricia A. | Overall Experience
Very good customer service didnt wait very long to get what I neededmanuel a. | Overall Experience
The best team ever! They really helped make our move so much more efficient and bearable!MICHAEL T. | Overall Experience
They were greatAdam O. | First Impressions
A pleasure to work with such a well run operation.Jill J. | Overall Experience
I gave my notice for cancelling my storage unit on June 6th and had to make 7 to 8 calls as well as another physical appointment and still I received a notice to pay, a late charge and a lien notice.Robert S. | Overall Experience
Predictably the best ever service...as always! Thanks guys!MICHAEL T. | First Impressions
Too expensive. I've moved my stuff to a facility same distance from my home, same size 5x5, climate controlled, for $21/month, versus $65 @ UHaul.Meredith R. | Overall Experience
Stephanie Krauss helped me because I needed to move out and I wound up locking myself out of my car, so she got me a phone and got me water while I was waiting for a locksmith. Great service!Teresa J. | Overall Experience
The people there are so friendly especially Cassandra . She made the experience effortless gave me clear instructions . And even showed me the different options of storages availablemelissa h. | First Impressions
great experience!Nitu A. | First Impressions
Very convenient location. Easy access and very friendly staff.Ron B. | Overall Experience
Rented a room, good service on line and in the store. Vey clean and and easy experience.Barbara B. | First Impressions
Very helpfull. Needed more employee helplinda y. | First Impressions
Good experienceMaggie S. | Overall Experience
Very happy with the everything. All the employees very courteous I will recommend this place to all my friends. Manager was very professional I have no complaint. Very good service.Orietta K. | Overall Experience
Can't say enough how friendly and helpful the staff was here. We also rented a van at this location and had excellent service.Alexandra G. | Overall Experience
Thanks againdavid g. | Overall Experience
Provides a very helpful service. Everything is so easy and convenient. Staff is very helpful as well! ¡Gracias!egle k. | Overall Experience
Great storage facilityjanie t. | Overall Experience
Really great storage facility - great owner and employees helpful and friendly.DIANE W. | Overall Experience
The gentleman who helped me at the customer service desk was most friendly and helpful and walked me to my unit (at my request). I was very please how clean the facility is.Maggie S. | First Impressions
Very clean and convenient.MONET B. | Overall Experience
The only thing that was not convenient about my unit, was not being able to access it 24/7. Otherwise - very well maintained and staff are polite and very accommodating to their customers' needs.Nick k. | Overall Experience
This U-Haul location always does a great job. I've rented 4-5 trucks here, had three trailer hitches and electronic brakes installed, and rented a storage unit. Always great service!John Z. | Overall Experience
Everyone at UHaul went out of their way to be helpful.Pam D. | First Impressions
The UBox I received had broken parts and had a cover that was too small. The woman working the front desk was rude/cold on the phone and did not know what she was doing on the phone or in personLandon H. | Overall Experience
kelly was professional, personable and our experience was quick and easyDenise L. | Overall Experience
It’s nice that the storage facility is under sureveilance and that you need a key card to get in! I wasn’t worried about my belongings at all.Isaiah M. | Overall Experience
I would definitly use UHaul to store my things when I need to. I stored several things there for several years and when I removed them they were in great condition. Indoor climate control is great.HERB H. | Overall Experience
Courteous and efficient staff. Convenient parking next to my ubox. ¡Gracias!Peter I. | Overall Experience
Had a recurring bill error for box storage and John Rurup took care of it immediately and followed up with an email.David Q. | Overall Experience
Staff is not very helpful or accomodating.Bryan S. | Overall Experience
Always hard to get a parking spot when wanted to access unit; very limited places for both storage units and those people wanting to rent equipment. Price went up every 6 mos without warningCOLLETTE H. | Overall Experience
I appreciate that you have the option to pay extra for 24/7 access to storage but I feel like that should be included already. Closing at 7 was very inconvenient and I couldn't afford to pay morekim e. | Overall Experience
It can be hard to find a space at the loading area and the other parking is usually filled with Uhaul vehicles. Getting belongings can be challenging.NILS M. | Overall Experience
The marks above cover the topic.Patricia S. | Overall Experience
Great!Stacey E. | Overall Experience
I would definitely use them again if I never need storage.Elizabeth S. | Overall Experience
Organized and well doneJanne M. | Overall Experience
Everything was clean and easy.MEGHAN S. | Overall Experience
Everyone present was over-the-top helpful and knowledgeable. The check-in process was efficient and the facilities are extremely clean. Thank you for the great experience!Brittany S. | Reservación
This is one of the worst ones yet !!! Thank god for the friendly people at the Colorado Springs oneKara m. | Overall Experience
My uhaul box arrived in good condition and it was easy to pick upMichelle J. | Overall Experience
They were great!Angela S. | Reservación
MOVING out of my unit when my key broke off in the lock. Was told it's co policynothing they could do. I was set with truck and hired movers to help me. No waiver offered, nothing.Jennifer C. | Overall Experience
We did not need to access storage at odd hours, so everything worked well and normal for us.Gregory M. | Overall Experience
There are multiple charges on my bank account and I have been waiting on hold for 15 minutes If this issue is not resolved immediately I will call my bank and report it as fraud and a lawyer will betim d. | Overall Experience
All worked as advertised!DAVID P. | Overall Experience
I had an excellent experience with UHAUL. Both the truck rental for our 1100 mile move and the use of a storage facility for a little over a month were great experiences. The staff was incredible.Justin K. | Overall Experience
A+todd l. | Overall Experience
I called 4 times to have the manger, John, call & he has not called. I asked speak to a district manager & was told John has to put in that request. I am missing things & charged $3 w/o my knowledge.Dana C. | Overall Experience
Always had problems finding parking to access storage because non-storage customers and employees with always park in those reserved spaces. Employees didn't seem to care.RICHARD F. | Overall Experience
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