Customer Reviews for U-Haul Moving & Storage of Highlands Ranch

Clasificación:

2.0

The people helping me except one gentleman first thing in the morning seemed disinterested and irritated by my presence. I selected over night pickup as I needed the vehicle that night and got there at my scheduled pickup time at 7pm and there was no instructions just a unlocked truck at the dock. I spent over an hour downloading the app, watching videos, etc. I called customer support and they kept transferring me and then said they couldn't help and that they would note my account when I went to pick up the vehicle the next morning. The next morning there was no apology, just an excuse that they don't have a key drop anymore because it was stolen. I mentioned that I was told that I'd be compensated for my time and they brushed me off and said their was nothing they could do and that a manager had to look at it. They were again, disconnected, not present, and kinda rude. I'm a pretty non confrontational person that tries to stay upbeat so I didn't want call them out. I hope you can instill a sense of pride to your workers and motivate them to provide good customer service as it helps grow a business.

Clasificación:

5.0

Staff here are always amazing, courteous and helpful

Clasificación:

5.0

Great experience. These people are doing an excellent +++ job

Clasificación:

5.0

Nothing! Excellent customer service, timely rental process, easy return. Really great team working together!

Clasificación:

5.0

power steering on this unit was AWFUl. Needs maintenance badly. Would come and go...NOT SAFE!!!! Steering pulled to the left

Clasificación:

1.0

The assistant manager, Jasmine, agreed to rent a U-Haul to me for $.10 a mile to take donations to the victims of the Boulder County fires to set up their new living situations. The first U-Haul did not work well so I came back for a second U-Haul. She did not switch out the contract even though she gave me a different U-Haul. Another employee said the contract needed to be switched out so we did that but she didn't give me the $.10 a mile discount. When I took the U-Haul back Jasmine told me that the charge that she charged me for would be corrected before I was charged for it through my Visa. When I went back in questioning the charge that showed up on my Visa, Jasmine was reactive, argumentative, “curt” to use her word, and ended up yelling at me as I walked out the door that she was going to go ahead and charge me the $.79 a mile instead of the agreed-upon $.10 a mile for taking all these donations to the Boulder County fire victims. She also said that the problem U-Haul that I brought back was not a problem, it was fine even though it was not. Jasmine, assistant manager, is extremely unprofessional, reactive, and a very poor representative for U-Haul. I asked to talk to the manager and she gave me his card then pointed out again that she's the assistant manager. I left a voicemail for the manager on his cell phone and he never called me back. I called and filed a complaint about all of this with U-Haul at the national number. The regional Director was supposed to call me back yesterday or today and I have not received any phone calls about the extremely poor customer service with U-Haul. I will never rent from U-Haul again. Extremely poor customer service and for something that was to help the victims of the Boulder County fires. On a positive note, we set up a whole family with all the donations we had with a couch, chairs, table, bedroom furniture, kitchen ware, etc. and they were very appreciative. It's sad that U-Haul had to put a damper on the whole situation.

Clasificación:

1.0

The representative at this location are very rude, have attitudes and we're not helpful. We asked questions and they were very rude and did not answer us. They were no helpful and I personally did not feel comfortable there. We let the reps know we cleaned the uhaul and they did not give us any indication that they cared.

Clasificación:

3.0

Rented pickup truck for use on a snowy and icy day. Tire tread was almost non existent. The vehicle was a major safety hazard.

Clasificación:

2.0

I requested mobile pick up at 6am, received a confirmation call to confirm this would be my pick up time. I arrived at the location and had to wait until 7am because mobile pick up is not an option at this location. I spoke to the 800 #, they had no answers and told me I needed to speak to the manager. I spoke to the customer service rep at the store and she said at the store they knew they didn't have mobile pick up and it was the 800 #'s fault. I requested a manager to call me, never heard anything. I also had requested two dolly's and two furniture dolly's, which they were unable to provide. It seems there is a lot of disconnect between booking online and the store itself. Nobody decided to call when they saw the booking and inform me that all these things would be an issue.

Clasificación:

1.0

Very rude staff and low rates are simply untrue or false advertising.

Clasificación:

3.0

They just need to do windows inside and out more often.

Clasificación:

1.0

Rude customer service, no blankets in stock, kids who can't lift a trailer on a hitch. Was a complete haste when I reserved in Castle Rock only to have to go out of my way to deal with incompetence. Stay far away from Highlands Ranch.

Clasificación:

4.0

Super easy transaction and reasonably priced. Staff was helpful and pleasant.

Clasificación:

2.0

The snow was not removed from the windshield. The first truck assigned had low tire pressure. The person did not know where the second truck was. I had to find it myself in the back wasting time. Also, there was ice in the back where I fell and scraped my fingers. Cassandra had a very unfriendly demeanor.

Clasificación:

5.0

Staff was great. Service was above and beyond.

Clasificación:

2.0

Did not drop off there Must be wrong customer I just went from hot springs village to Caddo Valley ark

Clasificación:

5.0

The clerk was very friendly and helpful when I ask him to switch it to a pick up truck instead of a cargo van.

Clasificación:

2.0

Women at the counter were more concerned about communicating with each other than helping customers. Stood there for nearly 7 minutes before one of them finally asked if I needed anything.

Clasificación:

5.0

Love this store

Clasificación:

4.0

The moving company, found thru the app, were wonderful. Efficient Movers. They are fairly new to the scene, but a fantastic group that were so kind and careful with our property. Young men on their way to a successful business. I STRONGLY RECOMMEND THEM FOR ALL YOUR PACKING/MOVING SERVICES.

Clasificación:

5.0

My scheduled drop off location was Freedom Golf. I was not told they would be closed and the parking lot is in an outdoor mall. Horrible location for a Uhaul. The people at Highlands Ranch were excellent and the location super easy to get in and out of.

Clasificación:

2.0

This First Lady when I ask a question was just not nice like she hated her job - the lady that did all she could to help me was kind even though it took away to get my rental

Clasificación:

1.0

Battery died. Took 2 hours to connect with Roadside Assistance. Rental location was no help all. "Not our problem" Your equipment, I am your customer; you bet your ass it is your problem.

Clasificación:

5.0

Excellent customer service by all staff. Rental was seamless.

Clasificación:

3.0

The rental truck they gave me was so old. Top speed was 45 miles per hour. I'm glad that I was moving only a short distance and I didn't have to use the hi ways.

Clasificación:

1.0

Very rude people. Car had air pressure light on.

Clasificación:

1.0

I constantly had to fill up my tire and only reimbursed me 6.00$ and they tried to charge me two days on a one day rental

Clasificación:

4.0

You have a sign out front upon return to wait in your vehicle and a rep would be out. I waited, 5 minutes. Then went inside where a guy was sitting with his feet up and told me to “Just leave the keys in the vehicle, we will email a reciept”. Well I would have liked to make mileage adjustments right then. He couldn't have been bothered any less.

Clasificación:

5.0

Phenomenal staff at this location. Helpful at check in and above and beyond at checkout, working past duty hours.

Clasificación:

4.0

Brakes are squeaky.

Clasificación:

2.0

Staff could be more welcoming and enjoyable to do business with. The vehicle maintenance/cleaner guy named Ramond I believe was really nice to talk to.

Clasificación:

4.0

Greater consistency of information given by the staff.

Clasificación:

2.0

Truck belongs in a junk yard, very unsafe. Alignment was off, brakes were squeaking, whole truck shake so much, every part of the truck make noise, can't even hear the person sitting next to you.

Clasificación:

1.0

This is by far the WORST! So much so we have contacted an attorney. They are holding my moms belongings hostage as she was forced by the manager to get a mover for her things. He told her it would be billed on her uhaul and that the amount was somewhere in ther $300s. Which is still too much for us to afford. But we would make it work. Now the movers she was forced to have are saying it's $1200 and she is not allowed in to her things until she pays. It is horribly wrong and I will never be using uhaul again no recommending it.

Clasificación:

4.0

Check the vehicle real good my was dirty inside and the tires needed air just inspect the vehicle better otherwise it was good

Clasificación:

5.0

Customer Service very courteous and helpful in all our needs ...

Clasificación:

2.0

Just wanted to let the management team know that the gentleman that originally helped me was wonderful. However, the truck didn't start. Had to come back in and straighten it out. The gentlemen was not their and I expressed frustration by saying damn it ( for uhaul not checking their equipment). There was a black lady behind the counter that threatens to cancel my reservation. I defiantly felt intimidated and it was clear she did not like white folks - women especially. I have spent about 4,000.00 in the past 2 months with uhaul and this person at this uhaul was not a good representative of the uhaul brand. Defiantly not a brand ambassador.

Clasificación:

5.0

The one month free storage was a real blessing.

Clasificación:

3.0

I overheard a woman employee here be kind of rude to a customer standing at the counter. She came out of the bathroom and said "can I help you?" He said "I need such and such..." She said "well come here to talk to me there is no one standing at the counter."

Clasificación:

2.0

I waited to be helped , then i was told I did not need to go inside because I would get an email bill but I have still not received my final receipt. I think there was only one person on duty

Clasificación:

5.0

Great, fast service. Painless experience and friendly staff.

Clasificación:

5.0

Every person in the process of renting and returning was professional and pleasant

Clasificación:

5.0

Perfect rental experience.

Clasificación:

5.0

Staff was amazing my friendly

Clasificación:

5.0

This was my favorite ever location. Everyone was so kind and helpful

Clasificación:

5.0

Check in took a bit longer than I expected however the trailer I rented was excellent and the return was very efficient.

Clasificación:

3.0

We have several U-Haul locations to choose from. We try not to go to this location but they were the only one that had the trailer size we were looking for. While the place is nice and the equipment well stocked and maintain, their customer service is deplorable. Each time we have had a need to go into this location, they fail to ask how we are doing, show any care that we might need help understanding a process, slouch at the counter, mutter to themselves as they work through the computer system, not acknowledge when a customer has waited. Okay, probably making it out to be a bit worse than it is but they really could use a course in customer etiquette. Hope you can help them!

Clasificación:

5.0

Great Staff! Helpful and accommodating to all our cross country move.

Clasificación:

4.0

make sure odometer readings and gas reading match up with what is in your system

Clasificación:

5.0

Professional, friendly and courteous service. Jasmine and Reemar were very helpful.

Clasificación:

3.0

Check in clerk was great.. very helpful and friendly.

Clasificación:

4.0

The person who helped did a good job.

Clasificación:

4.0

Never received returned equipment email with final mileage. Checked credit card statement and charges seem correct but never received email showing final mileage or odometer reading.

Clasificación:

4.0

The man who prepared our rental was working super hard and diligent. Thanks! The man who received our trailer was also working hard and was very friendly. ¡Gracias!

Clasificación:

5.0

The location was great. Laurie went out of her way to help me get my equipment an hour early because the Uhal website allowed me to make my reservation with 27/7 pickup. Unfortunately this site had their 24/7 equipment damaged and does not offer this service. Very bad website service to not have this information updated and correct. If Laurie had not been at the location I would have had to wait an hour to get my truck. I know the websites are maintained by corporate in AZ not the individual facilities so this is completely on U-Haul and not the location I picked up from

Clasificación:

4.0

Staff was great but struggle to keep up with work. Long line in the door when I arrived for pickup appointment. They just need more help and to do that they likely need more . To offset cost increases perhaps the executives make less a year.

Clasificación:

2.0

You didn't have the vehicle I requested and no one contacted me to notify me ahead of my pick up time, so I wasn't given the chance to decide if I wanted to cancel or reschedule before driving all the way there. The truck I was given had a broken gas gauge - it showed 1/8 tank missing when I picked it up, then after driving less than 10 miles it showed 1/2 tank missing, then when I gassed it up, it only took 2 gallons to fill it up. The driver's seat adjustments were broken - it was not possible to adjust at all and I could barely reach the pedals. The passenger door didn't shut properly. I should NOT have been charged extra for "insurance coverage" for the "privilege" of being given a truck that was not the van I wanted. It should have been a dollar for dollar swap completely. The person helping me was getting irritated when I couldn't decide what to do since I would be forced to drive a bigger vehicle that didn't have back-up cameras, so she intentionally took her sweet time adjusting the items on her desk and butting into to a conversation with another customer and cashier and she made it clear she had no problem making me wait as long as possible. All in all it was a VERY bad experience.

Clasificación:

3.0

Improve customer service, provide maintenance and repairs on vehicles

Clasificación:

3.0

The tow trailer I rented wasn't available, so instead of costing me $250 to move my car, I had to fly back to Denver last minute during thanksgiving week, $500 for ticket!! Plus the time and inconvenience. Hope I never have to move again!

Clasificación:

5.0

Mile rental prices are too high

Clasificación:

3.0

Don't leave the customer standing waiting to be helped when the person behind the counter is doing nothing but doing personal texting on the phone and chatting with their co-workers and joking around.

Clasificación:

5.0

I've noticed many improvements with UHaul over the last few years. The use of an app to get most of the paperwork done before picking up the truck is one example. I appreciate that they have streamlined the process. I can remember many frustrating times when renting a truck and those days appear to be in the past. Well done.

Clasificación:

5.0

The employees are extremely rude and short with customers. They behave as if customers are an annoyance to them. The location is convenient which is why we used it, but the customer service left much to be desired.

Clasificación:

2.0

I had my trailer hitch installed here and not only did they lose the hitch I had already paid for, but they took 8.5 hours to put it on and then I still had wires hanging down when they were done.

Clasificación:

4.0

The lady at the counter wasn't very friendly and reserved me a trailer trapped behind three other which took extra time to move. However, the gentleman that helped my hook up the trailer was excellent and was very helpful.

Clasificación:

2.0

Acknowledge your customers when they arrive and stand waiting alone at the front counter. Don't complain about co-workers to each other at the front counter while a customer is waiting to be helped.

Clasificación:

3.0

I never received the promised email with my return info.

Clasificación:

5.0

Customer service was excellent thank you

Clasificación:

5.0

Great staff and location.

Clasificación:

5.0

Plan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!

Clasificación:

2.0

I reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?

Clasificación:

5.0

Durrell, the location manager does a great job with the facility & the workers

Clasificación:

5.0

Laurie went above and beyond for me and I can't say thanks enough

Clasificación:

5.0

Very helpful staff

Clasificación:

1.0

No zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. Middleton

Clasificación:

3.0

There was an alarm that sounded right when I opened the unit door. That was rather disconcerting, but, given the way online registration and taking ownership is managed, I'm assuming the alarm was to alert the staff of my taking possession.

Clasificación:

5.0

Very helpful, and more than enough carts available…

Clasificación:

2.0

I was given 2 different storage units that were already locked and other people were already renting. Then I ended up getting a smaller unit and I was there for 2 hours dealing with this. Neither person working knew the system or knew what they were doing and it was a huge waste of time.

Clasificación:

5.0

I’ve been an existing Storage Customer @ this ‘same’ facility for nearly 4 years.

Clasificación:

5.0

Great service all the way around!!

Clasificación:

3.0

Customer service was great at the storage location and it is a good deal with the first month free; however after the first month anything bigger than a 5 X 5 is very expensive. I will pay over $185/mn for my 10 X 10. The other problem I had with the physical location was how hot it was in the storage facility. The A/C was on but it felt very warm when we were moving our items in the unit. UHaul can make the temperature more comfortable for their movers in the facilities. Customer service on the phone was awful with long wait times, disconnection, drop off location confusion, and poor willingness to clear up the problem. Because of that I will not use UHaul again.

Clasificación:

4.0

Staff was courteous, and helpful.

Clasificación:

5.0

Durrell, the manager helped me a great deal with the car trailer in order to unload the truck. They also found an additional place for more storage, that day. All the staff was great and helpfull. Great job.

Clasificación:

5.0

All the personnel at U-HAUL was friendly, helpful and answered my questions politely.

Clasificación:

3.0

I realize the prices you charge are simply market rate, but I believe market rate is too high for the service that is provided.

Clasificación:

5.0

So far so good!

Clasificación:

5.0

My experience with U-Haul Storage has been good. No problems. I appreciate having a local, safe, affordable, storage facility.

Clasificación:

3.0

You called saying that I was closing out my storage account. I said no. You said you will call me back to see if any problem with my account. No call. Some confusion!