I would've loved to know about the towing evaluation you guys offer but only saw the brochure once I was in the office. Overall a great experience though!Charlette M.
Customer Reviews for U-Haul Moving & Storage of High Point
High Point, NC 27265
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Stop telling liesStefanie M.
Customer did not leave a comment.Barbaara M.
Customer did not leave a comment.Rhonda B.
Customer did not leave a comment.James S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Fred W.
Customer did not leave a comment.FELICIA W.
Customer did not leave a comment.Tony B.
The gentleman that helped us at pick up (I'm sorry I don't recall his name) was super helpful, friendly and professional!!Linda B.
Customer did not leave a comment.Sarah F.
Both of the staff at this location were, helpful, accommodating, very friendly, an amazing experience and I will be using them again.Jeanna M.
Customer service was great. In my opinion whatever can be improved want matter as long as the customers are treated fairly and I was, any improvement can be made. I thought the service was greatMICHAEL D.
Customer did not leave a comment.Teri K.
They were fast and friendlyJames G.
The woman was very nice and efficient.Stephanie T.
There's no complaints they did very wellCHRISTOPHER R.
Customer did not leave a comment.Thomas K.
Management and team here are great. The 17' truck is acting it's age and very rough shifting, no functioning radio or satellite.DAVID C.
My trailer was not ready for pick upâ€¦. It was not swept clean inside. Also, the wheels on the trailer were missing their grease caps and one of them may have had a bad bearing.steve L.
Customer did not leave a comment.Debra K.
Customer did not leave a comment.Mary B.
Faster check in process with computers.Quiana L.
All good!!NOEL O.
new guy was training it seemed we switched trailer for a smaller one and did not adjust the price had to call back to get it adjusted .gregory R.
The parking and maneuvering in lot is tight. The people here have always been helpful and good to work with.Robert E.
Everything was great from start to finish. There's not a thing I'd change about this experience.Al L.
Tires were bald. Gas was below a quarter! But employee Shane was super nice!Kim W.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Bryan S.
Customer did not leave a comment.Lavivia P.
The employee on duty was overwhelmed because so many customers arrived at the same time. His attitude reflected his frustration. He did NOT show me anything about the truck as I had to figure it for myself. He didn't place the hand truck I rented in the truck either.Rick J.
Customer did not leave a comment.Lance H.
Customer did not leave a comment.Ameshia T.
the manager actually moved our pods out immediately instead of making us wait to help ensure they were emptied out on time. We really appreciated that gesture.Ken W.
Customer did not leave a comment.Crystal C.
Customer did not leave a comment.THOMAS M.
I loved my Service Rep!Katrina J.
Service was great. I was in and out in a timely fashion and on my way with fully functional equipment.Marc B.
Customer did not leave a comment.Kimeesha G.
The staff was excellent to work with! The guy who cleans and maintains the trucks is an asset for the location - pleasant and happy to help. The truck was clean and ready to go! Thanks.Rowland A.
Customer did not leave a comment.LATASHA O. | Overall Experience
Explain the process a little better, the delivery of the U-boxes in comparison to the movers was easily confused.Linda B.
KC is a superstar! Love working with him. A real credit and a wonderful representative of your organization!Barbara C.
Customer did not leave a comment.Darrell W.
Didn't have a good experience. Reserved for 9am and they said no rentals until 9:15 but were not friendly about it. They opened the doors at 9 but made us all wait until 9:15. I asked why and they said to get the computers up and so a group of people don't come on at once at 9 but they did anyway at 9:15 so that made no sense. The guy that checked me out wasn't even friendly probably because I asked why we had to wait.LarryS L.
Customer did not leave a comment.Shelley T.
Customer did not leave a comment.Chrystal B.
I loved my experience at UHaul!Shayne R. | First Impressions
Customer did not leave a comment.Jamarus H. | Overall Experience
Customer did not leave a comment.Daniel W.
Staff was well organized, perfect location, vehicle was ready & clean, only negative is the cost per mileage seemed alittle pricey, maybe u can consider offering a senior discount for folks like meBrad H.
Looking at the receipt today I noticed I was robbed by this location. I Estimated 30miles for this rent and only used about 25. When checking this morning this office charged me 29miles more than what was showed in the odometer. Never was given the receipt before got charged and trusted on this company. Really bad experiencePerci C.
Customer did not leave a comment.Matthew M.
I was charged for something that I didn't use and had no need to use but they said the seal was broken and that was thatclark S.
Excellent customer service!Tahara M.
Get the gas rightRyan B.
Customer did not leave a comment.Lundun H.
Customer did not leave a comment.JOHNNIE K.
Needed a quick van rental for around the town and glad I stopped by here. Friendly staff walked me thought every steps and got me in and out in few minutes with a clean well equipped van. Return was a breeze too. Thank you U-Haul team.Paresh G.
Shane is greatkathy B.
Customer did not leave a comment.joyce B.
I was incorrectly charged for 2 gallons of gas ($10) when I returned it as it was stated on the contract at the time of rental. I had to call and waiting on reimbursement. That was frustrating, especially since I checked it in with an employeeZAC D.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.STEPHEN F.
Wonderful store with great customer service.Mary D.
Customer did not leave a comment.Robbin A.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.Angelica I.
They were very friendly and helped me as much as they could.CHRISTOPHER G.
Customer did not leave a comment.ANGELA S.
Great customer service!KENNETH G.
Customer did not leave a comment.DARREN K.
The representative that helped me with my reservation was very knowledgeable and polite. He made my experience this time awesome!DERRICK H.
Customer did not leave a comment.ROY H.
Customer did not leave a comment.DELLA W.
Customer did not leave a comment.Beverly F.
Customer did not leave a comment.MARC K.
Customer did not leave a comment.ALECIA E.
Quick check out and on the road. Helpful courteous employees. Great service!!Clayton P.
Not a thingANTHONY B.
Customer did not leave a comment.Joel M.
It was super simple to return our rental and the employee was helpful but couldn't answer our question about being charged for something. She also implied that this situation happened a lot.Amy H.
The staff was great very helpful. I will use this facility again if needed and I will recommend it to othersWilliam M. | Overall Experience
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.RONALD H.
The back door kept getting stuck on truck. Ended up getting a new truck and the door still stuck. The inside front windshield was really dirty and there was water pooled in the door slots.Brittany S.
Very helpful and friendlyâ€¦ keep doing a wonderful job!BRIAN R.
Free LOLbobbi P.
Outstanding customer serviceDEBORAH H.
Rates are too high. Rented largest truck for 2 days And a smaller truck for 2 days. Seems a discount of some type would have helped out. Also ordered appliance dolly, boxes and insurance on both trucks. Returned the trucks in same condition as rented with gas filled in both. Thanks!CYNTHIA M.
U-Haul on North Main went completely out of their way to help me out. This whole week I had to get a U-Haul to separate times and they helped me tremendously thanks again.MCKENZIE B.
Customer did not leave a comment.VERONICA M.
Everything was great!Cynthia M.
Great serviceShowntale T. | Overall Experience
Nothing. The person that helped me when I picked up my rental was friendly and informative and made my pickup easy. When I dropped it back off, the person actually came outside to check that I had enough gas in it at my request with no hesitation.Nickiemia D.
Customer did not leave a comment.PHILLIP P.
They charged me 54.00 extra dollars- I forgot to turn in the truck. you could have pardoned it when you saw that I did not drive it any extra miles!MARYANNELAKECHE A.
It was not what I was expecting. I didn't figure in how far the location was from my house. And that we're the mileage came in. I needed a uhaul closer to my location.MONICA W.
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.KECIA F.
Customer did not leave a comment.Benjamin L.
KC was terrific at 7:15a in the morning even! He was professional and personable at the same time. The store itself was immaculate. Fully stocked with all you'll need for moving. I will recommend this UHaul location to my friends.LAURAL R.
Customer did not leave a comment.SHARON M.
KC very professional. Always on point about the business. Curious and friendly all the time. Time manageable. I sincerely enjoyed doing business with you. Keep doing what you do. Many Blessings.Tori E. | Overall Experience
Great storage spaces and truck rentals. Amazing customer service! Thank you for a smooth transaction.ANGELA F. | Overall Experience
Customer did not leave a comment.Shata T. | First Impressions
Excellent experience and smooth transition.PAULA P. | Overall Experience
Customer did not leave a comment.Chelsea C. | Overall Experience
Customer did not leave a comment.Joe H. | First Impressions
Customer did not leave a comment.Tedarius M. | First Impressions
Customer did not leave a comment.James C. | Overall Experience
Shane and KC were the bestCHERYL E. | Overall Experience
Customer did not leave a comment.James P. | First Impressions
The staff was friendly and professional. Made moving in very easy.Sara C. | First Impressions
Everyone was very helpful and professional.Sara C. | Overall Experience
Customer did not leave a comment.wendean j. | First Impressions
Customer did not leave a comment.LASHELLE B. | Overall Experience
KC was great to work with. So helpful and kind.Chelsea C. | First Impressions
Customer did not leave a comment.Lauren O. | First Impressions
Customer did not leave a comment.CHELISEAANTIONET J. | Overall Experience
Customer did not leave a comment.BRYAN K. | Overall Experience
Customer did not leave a comment.Kimberly N. | First Impressions
They was very polite and very helpful if this facility didn't meet my standards they were sending me to another facility I will come to them againWANDA R. | First Impressions
The assistance was very much appreciated in helping us check in.Ann J. | First Impressions
Customer did not leave a comment.Jonathan H. | Overall Experience
Well run, helpful people very friendly.David H. | Overall Experience
I have always enjoy the service that I received from all locations that I have used Staff Very friendly stores clean I will always used this company. The BestPATRICIA R. | Overall Experience
Customer did not leave a comment.Adiel M. | Online Move In
Customer did not leave a comment.P. Ann P. | Overall Experience
Customer did not leave a comment.Jonathan H. | First Impressions
Customer did not leave a comment.ANGEL W. | Overall Experience
Staff was friendly and very helpfulKATHERINE Y. | First Impressions
Awesome Manager and staffNICHOLAS A. | Overall Experience
Everything was well and all stuff was fantastic. Only complaint I really have is no light in the unit itself which could make things a bit tricky at times. Other than that will be back if I ever need a unit again.HAYDEN QUINN H. | Overall Experience
Customer did not leave a comment.Aloni D. | Overall Experience
Your Staff need a raise, great and wonderful service. Will be using this company for other needs. Your needs needs a RAISED for such an AWESOME. ThanksmPATRICIA R. | First Impressions
Very thorough and professional.Tori E. | First Impressions
Customer did not leave a comment.Ashleigh E. | Overall Experience
Customer did not leave a comment.Sean V. | Overall Experience
Very friendly staff. Quick, efficient, friendly service.Cory M. | Overall Experience
A 60.00 charge to my debit card was unauthorized and without my knowledge charged without any type of COMMUNICATION with me by the manager. He denied the fact THAT he did it and REFUSED TO LOOK AT THE RECIEPT I had obtained from Corporate. HE WENT BEHIND MY BACK AND CHARGED MY DEBIT CARD WITHOUT MY KNOWLEDGE OR CONSENT WHILE I WAS STANDING RIGHT IN FRONT OF HIM. NO RECORDS EXIST FOR THAT TRANSACTION BUT I HAVE AUDIO AND VIDEO OF HIM DENYING THAT HE DID IT... I HAVE INDISPUTABLE PROOF FROM MY BANK AND A RECEIPT SHOWING THE TRANSACTION.NATHAN C. | Overall Experience
My overall experience with U-Haul was TERRIBLE! The unit (1810) had a horrible odor that developed after the first few days. The smell was much like a dead animal or rodent. But my main problem was the LACK OF COMMUNICATION that existed. Even though I paid my bill I received three (3) "Pre-Lien" letters stating stating I had not paid my bill. When I told the manager he stated "those letters are from Corporate, they don't mean anything, just throw them away." This made no sense. Why didn't the manager simply inform corporate my bill was paid?brian y. | Overall Experience
Customer did not leave a comment.TERRY A. | Overall Experience
Great service!Geneva M. | First Impressions
very friendly and helpful staff.David H. | First Impressions
Not enough parking lot spaceSean V. | First Impressions
Customer did not leave a comment.Laken J. | Overall Experience
Access card did not always work after hours. Changed locks without notification. Staff was excellent.Stuard R. | Overall Experience
Customer did not leave a comment.Allison B. | Overall Experience
Friendly and knowledgeable staffWILLIE M. | First Impressions
Very friendly and professional staff.Cory M. | First Impressions
Customer did not leave a comment.Denzil P. | Overall Experience
Customer did not leave a comment.RUSSELL H. | Overall Experience
N/AMonique L. | First Impressions
I had items missing out of my storage unit such as my blow dryer and my flat irons and pillows and towelsalisha b. | Overall Experience
Customer did not leave a comment.thomas E. | Overall Experience
My locks were changed without my notice. I had mold on my things after one weekend. There was so much moisture in the unit Rats/mice droppings aplenty were found in my unit. They ate thru some of my things. I saw that rat poison black box was put in my unit. I had to throw things away cause i saw rat droppings on them. Truly disgusting. I was not warned about rats.Zipporah W. | Overall Experience
Storage facility was clean representative was very knowledgeableANGEL W. | First Impressions
Some staff lacked the proper skills needed for job. The key cards given never worked and you would often have to wait for someone to help you. My unit had a roof leak and damaged my items. NOT HAPPY!Sydney G. | Overall Experience
As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Thank you.Stira Q. | First Impressions
A very positive experience.bee r. | Overall Experience
Great location. Very efficientJoseph A. | First Impressions
Tom Dugan was a good manager and the reason that we did our business with U-Haul GuyGUY P. | Overall Experience
The staff was outstanding and professional! I would say this location is one of the better onesTodd G. | First Impressions
The staff here is very friendly and went above and beyond to make sure my questions were answered, and all my needs met. I would recommend this Facility to everyone!Neal K. | Overall Experience
They were great! I was checked in quickly and my truck was dropped off at the storage location so I could empty it into my unit. I recommend them to everyone who wants a hassel free experience!!Neal K. | First Impressions
Water leaked into our storage unit and when I told the manager he didn’t seem to careNorma M. | Overall Experience
Overall great experience! Had one small issue with billing as I was charged a late fee even after employee said it would be an automatic withdrawal, fee was removed and staff was very polite/helpfulKevin M. | Overall Experience
Scotty Inmya was very pleasant to work with and understood my health situation. However, The facility clearly had a rodent infestation. Many of my items were damaged and Had mice droppings. :-(MARY L. | Overall Experience
The storage unit was listed under my sister who recently passed away. Everyone was so nice and understanding. They worked with me to close her unit. I am so grateful to everyone for all your help!FRANCES J. | Overall Experience
I was disappointed that the first storage unit closed at 5pm (though when planning the UHaul planner told me the site's hours were 5:30pm. It was concerning when I arrived at 5:10pm to find it closedTimothy M. | Reservation
My things were infested with ants in the unit and I had to move to a whole different storage that was new and climate control! They did not reimburse but only half of the the money. I expected toKaren O. | Overall Experience
The store has 24 hours access which allows me to enter at any time of day or night. Employees very helpful.TOM D. | Overall Experience
Filthy!!!! Dead rat in unit when emptied out...expensive Laura Ashley king-size bedspread packaging chewed up. Afraid of what would find if opened up!!!BARBARA H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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We have the largest selection in the industry!