The guy that checked me in was very professional and courteous! Everything went very smoothly. I love the after hours check out process. Great technological advancement for the company.Linsay O.
Customer Reviews for U-Haul Moving & Storage of High Point
High Point, NC 27265
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Shane went above and beyond in helping me rent an appliance dolly I desperately needed- incredibly appreciative of your team there!!James C.
El cliente no dejó un comentario.Linda H.
El cliente no dejó un comentario.ROBERT R.
good friendly people, very organizedDAVID H.
Know what you're doing! I paid $20 extra for help with the tow and the guy had never done it and had no idea what to do. All he basically did was the chain and hitch on the truck. My reservation in Florida was botched, the dolly was available and never told me until I asked them!!! I will never rent from uhaul againASHLEY R.
#1 I was told wrong in regards to the gas mileage.. I put more gas in it then when I got the truck. But I got overcharged. The customer experience was poor. Basically told me I was a lie. I will never visit this location againJACOB J.
El cliente no dejó un comentario.Kamilah J.
Be truthful in telling customers what they're signing. You shouldn't say one thing and then do something oppositeDANNY H.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.JAMES S.
Checkout of the equipment was great both times. The return process was more difficult. I have rented twice from this location and their return stall was occupied both times. The first time I parked on the side to not block the driveway and was told I needed to back it up and move it into the stall after they were done. The second time I was condescendingly told I didn't understand their billing process. Given the amount of people in line I am assuming they were just incredibly busy.NATHAN S.
Great service and truck was clean and ready on time. Recommended location!NORMAN W.
El cliente no dejó un comentario.James S.
I have always enjoy the service that I received from all locations that I have used Staff Very friendly stores clean I will always used this company. The BestPATRICIA R. | Overall Experience
El cliente no dejó un comentario.Adiel M. | Online Move In
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.NATASHA R.
This is a full Uhaul facility, they have everything. Drop off was very quick.Jerry B.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.MICHAEL K.
When I applied for the rental I had a local pickup location chosen within a few miles of my home. I had to drive an additional 30 miles to pickup this vehicle. This caused additional expense and time during our moving. This is very misleading when renting.Robert B.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.SHERRY N.
This survey is nonsense and so is U Haul. The locations I worked with were helpful. However, I will never use U Haul again. I did not feel like I was treated like a customer. Every request I made of U Haul's customer service department was ignored and most of the people I talked to were poorly trained and did not seem to know their jobs. I use rental vehicles all the time and this was the worst rental experience I ever had. I will no longer use U Haul and I will discourage everyone I know from using them. In fact, if I have future rental truck needs, I will be willing to pay more if it will spare me the hassles of doing business with this very poorly managed company. U Haul treats people like links in a revenue chain, not like customers. Avoid suing this company if you can.Shields B.
El cliente no dejó un comentario.Wesley H.
El cliente no dejó un comentario.SCOTT G.
El cliente no dejó un comentario.MARIA R.
I asked for a dolly to move my big items and was charged $7.00 for the item. The U-Haul employee confirmed that I had asked for a dolly when he was ringing me up and going through the paperwork. He then pulled the truck around and told me that I was good to go. I left and then received a phone call from the U-Haul employee telling me that the dolly wasn't in the back of the truck and that I could come back and get it. I was already about 15 or 20 minutes away from the store so I asked if he could credit it back to my account. He said he would take care of it, but when I returned the truck and checked in, it was still on my account. I still have not received the credit to my account and I also put this in the comments when I returned the truck and checked in. When will I receive the credit for the dolly???JEFFREY G.
El cliente no dejó un comentario.WAYNE W.
El cliente no dejó un comentario.ALISA C.
El cliente no dejó un comentario.Sloane P.
El cliente no dejó un comentario.TATANOSH G.
My issue is not with the location, but with uhaul. I made my reservation 4 weeks prior to my move date and received a call the day before my move telling me that I had to drive 1.5 hours to pick up my truck because that was the closest one to me.PENDA J.
It was a great experience. Thank you!SUPRENAI Y.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.PEDRO R.
Customer services is amazing especially the manager, KC. He really cares about the care of his customers.MICHELLE L.
El cliente no dejó un comentario.P. Ann P. | Overall Experience
clean the truck and fold your own damn blanketsDonald B.
I've been helped by your morning manager at this location in the past. This latest experience was just as the previous oneâ€"Excellent!!! I was in an out of the facility in the shortest possible time, everything handled with precision and top shelf customer service. Hands down the best U-Haul location that I've ever experienced.Thomas N.
El cliente no dejó un comentario.NEAL G.
El cliente no dejó un comentario.Evan H.
El cliente no dejó un comentario.WILLIAM G.
This process was so easy to reserve online. I called ahead to ask questions during my online reservation and the person was so polite and helpful. We we arrived at our pick up time, the staff was so friendly and took care of us quickly. He explained everything and made sure we understood what to do with the truck. The truck was clean and they also pulled it up to get it ready for us to pull out of the parking lot. When we arrived back to return the truck, the process was also very quick considering that they were very busy that afternoon. This was a great experience and I would recommend your location to anyone especially given how friendly and helpful everyone was. We will be using your location again when we move into our forever home :)MATTHEW H.
El cliente no dejó un comentario.BRIAN J.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.JULIAN W.
The parking lot was not idealDaniel M.
The staff were great, positive, helpful, made me feel like a valued customer vs. just sitting there doing a job. More parking, especially when returning trailer after hours would be nice.GREGORY B.
El cliente no dejó un comentario.MATTHEW P.
El cliente no dejó un comentario.JUANITA B.
The staff was friendly and helpfulSTEVEN W.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.KENNETH G.
El cliente no dejó un comentario.JAMES Q.
El cliente no dejó un comentario.Jonathan H. | First Impressions
Dont overcharge after giving a quote and dont change rate plan in the middle of contract without advising the customer. Fix the numerous problems li gems with your online after hours pickup app. Its absolutely horrible and takes hours to do. I am done with Uhaul going back to my commercial account at budget. That way I have full disclosure on the rate and have no ridiculous bill when I return. Just plan theft.SYLVIA M.
El cliente no dejó un comentario.ANA N.
El cliente no dejó un comentario.GLEN R.
El cliente no dejó un comentario.William M.
Excellent service and everyone was so helpful!! I'm very happy!! ThanksKAREN P.
El cliente no dejó un comentario.KENNETH K.
Very informative concerning harness for trailer lighting and connectionsNATHANIEL P.
Truck was dirtyDWAYNE H.
Excellent customer service, I was in and hooked up to truck in a matter of mins, young man(shayne) very nice, very informative... very polite staff warm and welcoming... 10/10CHADWICK R.
No masks and no safety protocols during a pandemic with state required guidelines.DAVID B.
Just what you would expect from U Haul, decent truck, easy in and out.DAVID R.
Overcharged at initial location and not rectified at final spot. Passed along to corporate without prejudiceKeith C.
Charged me for gas after i had a wreck and the radio or back up camera never worked. Wreck wasnt even that bad damagedRichard D.
El cliente no dejó un comentario.JENNIFER J.
Very considerate of unforeseen situations handle very professionally and with care. Would definitely recommend due to great customer serviceELIZABETH B.
The staff was friendly and helpful.Benjamin L.
El cliente no dejó un comentario.ANGEL W. | Overall Experience
Cj with customer service was very rude. When we returned the other girl was on the phone and there were 6 uhauls returning at the same time, as I walked in she said let me get off this phone this lady holding my line up and I'm about to tell her something about her self. Location needs someone more professional and the young man working seemed to be the only one with some type of sense. Get a better staff!JENNIFER H.
El cliente no dejó un comentario.ANA M.
El cliente no dejó un comentario.JASPER W.
El cliente no dejó un comentario.ELIZABETH B.
I gave my debit card at the time I picked up the rental. I returned the rental at the appropriate time. A couple days later I receive a call saying that the system crashed and did not charge my account and that I needed to give my debit card numbers to them again. So I did. A couple of days after that I received an email saying that I had to pay by a certain date or I would be assessed a $30 late fee...common get your act together! I don't have time for this nonsense. To charge me for your incompetence?CHERYL B.
The addressed my concerns of the above mentioned from when we picked it up.Janice H.
You don't need approve anything everything is good the way it isCASSANDRA B.
truck milage calculation seemed to be incorrect. drove 60 miles, the odometer logged 65 miles. (mile marker 100 to 160) also speedometer seemed off, showing faster than actual speedTIMOTHY S.
My email to customer service...I want to be contacted about the dangerous conditions of the uhaul I received. It was covered in oil inside. I inspected one truck but was given a different truck. I received a call from the manager who stated he would not charge me for the uhaul and then charged me anyway. This complaint is not about 43.00 it is about safety and poor customer service of your management team.STACEY P.
El cliente no dejó un comentario.KENNETH G.
Cigarette ashes on dash and cup holder, check engine light on, poor fuel mileage, floor was cleaned with slippery material.Robert B.
Nithing well served no complaints thank youDENNIS T.
El cliente no dejó un comentario.FRED W.
El cliente no dejó un comentario.ALEX W.
El cliente no dejó un comentario.MAXIMILIAN L.
The truck was in really bad shape, the breaks were terrible and it sounded like the truck wanted to give up and die. We weren't actually able to tell the people working that their truck had issues because of the simple drop off method, which while convenient doesn't allow you to tell them they need to inspect their truckKURT L.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.MARTHA E.
El cliente no dejó un comentario.TIMOTHY D.
Staff was friendly and very helpfulKATHERINE Y. | First Impressions
This was execellent!LORI V.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.MATTHEW S.
El cliente no dejó un comentario.ELVISLYNN MARIE F.
Staff was excellent, followed mask mandate, very kind and welcomed me verbally.Timothy T.
El cliente no dejó un comentario.JULIAN W.
El cliente no dejó un comentario.YASMEEN Y.
The actual Uhaul part was great. This location is awesome. Do not use the MyMove service. I hired well-rated movers and they confirmed the day before and then never showed up. What's worse is Uhaul said to contact mymove. Actual company says to contact mymove or uhaul and mymove basically said that it's not their problem and to read the contract. Buyer beware!Jason F.
El cliente no dejó un comentario.Katherine B.
El cliente no dejó un comentario.ALLISON M.
Awesome Manager and staffNICHOLAS A. | Overall Experience
Everything was well and all stuff was fantastic. Only complaint I really have is no light in the unit itself which could make things a bit tricky at times. Other than that will be back if I ever need a unit again.HAYDEN QUINN H. | Overall Experience
El cliente no dejó un comentario.Aloni D. | Overall Experience
Your Staff need a raise, great and wonderful service. Will be using this company for other needs. Your needs needs a RAISED for such an AWESOME. ThanksmPATRICIA R. | First Impressions
Very thorough and professional.Tori E. | First Impressions
El cliente no dejó un comentario.Ashleigh E. | Overall Experience
El cliente no dejó un comentario.Sean V. | Overall Experience
Very friendly staff. Quick, efficient, friendly service.Cory M. | Overall Experience
A 60.00 charge to my debit card was unauthorized and without my knowledge charged without any type of COMMUNICATION with me by the manager. He denied the fact THAT he did it and REFUSED TO LOOK AT THE RECIEPT I had obtained from Corporate. HE WENT BEHIND MY BACK AND CHARGED MY DEBIT CARD WITHOUT MY KNOWLEDGE OR CONSENT WHILE I WAS STANDING RIGHT IN FRONT OF HIM. NO RECORDS EXIST FOR THAT TRANSACTION BUT I HAVE AUDIO AND VIDEO OF HIM DENYING THAT HE DID IT... I HAVE INDISPUTABLE PROOF FROM MY BANK AND A RECEIPT SHOWING THE TRANSACTION.NATHAN C. | Overall Experience
My overall experience with U-Haul was TERRIBLE! The unit (1810) had a horrible odor that developed after the first few days. The smell was much like a dead animal or rodent. But my main problem was the LACK OF COMMUNICATION that existed. Even though I paid my bill I received three (3) "Pre-Lien" letters stating stating I had not paid my bill. When I told the manager he stated "those letters are from Corporate, they don't mean anything, just throw them away." This made no sense. Why didn't the manager simply inform corporate my bill was paid?brian y. | Overall Experience
El cliente no dejó un comentario.TERRY A. | Overall Experience
Great service!Geneva M. | First Impressions
very friendly and helpful staff.David H. | First Impressions
Not enough parking lot spaceSean V. | First Impressions
El cliente no dejó un comentario.Laken J. | Overall Experience
Access card did not always work after hours. Changed locks without notification. Staff was excellent.Stuard R. | Overall Experience
El cliente no dejó un comentario.Allison B. | Overall Experience
Friendly and knowledgeable staffWILLIE M. | First Impressions
Very friendly and professional staff.Cory M. | First Impressions
El cliente no dejó un comentario.Denzil P. | Overall Experience
El cliente no dejó un comentario.RUSSELL H. | Overall Experience
N/CMonique L. | First Impressions
I had items missing out of my storage unit such as my blow dryer and my flat irons and pillows and towelsalisha b. | Overall Experience
El cliente no dejó un comentario.thomas E. | Overall Experience
My locks were changed without my notice. I had mold on my things after one weekend. There was so much moisture in the unit Rats/mice droppings aplenty were found in my unit. They ate thru some of my things. I saw that rat poison black box was put in my unit. I had to throw things away cause i saw rat droppings on them. Truly disgusting. I was not warned about rats.Zipporah W. | Overall Experience
Storage facility was clean representative was very knowledgeableANGEL W. | First Impressions
Some staff lacked the proper skills needed for job. The key cards given never worked and you would often have to wait for someone to help you. My unit had a roof leak and damaged my items. NOT HAPPY!Sydney G. | Overall Experience
As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Gracias.Stira Q. | First Impressions
A very positive experience.bee r. | Overall Experience
Great location. Very efficientJoseph A. | First Impressions
Tom Dugan was a good manager and the reason that we did our business with U-Haul GuyGUY P. | Overall Experience
The staff was outstanding and professional! I would say this location is one of the better onesTodd G. | First Impressions
The staff here is very friendly and went above and beyond to make sure my questions were answered, and all my needs met. I would recommend this Facility to everyone!Neal K. | Overall Experience
They were great! I was checked in quickly and my truck was dropped off at the storage location so I could empty it into my unit. I recommend them to everyone who wants a hassel free experience!!Neal K. | First Impressions
Water leaked into our storage unit and when I told the manager he didn’t seem to careNorma M. | Overall Experience
Overall great experience! Had one small issue with billing as I was charged a late fee even after employee said it would be an automatic withdrawal, fee was removed and staff was very polite/helpfulKevin M. | Overall Experience
Scotty Inmya was very pleasant to work with and understood my health situation. However, The facility clearly had a rodent infestation. Many of my items were damaged and Had mice droppings. :-(MARY L. | Overall Experience
The storage unit was listed under my sister who recently passed away. Everyone was so nice and understanding. They worked with me to close her unit. I am so grateful to everyone for all your help!FRANCES J. | Overall Experience
Servicios adicionales en esta ubicación
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