Customer Reviews for U-Haul Moving & Storage of Hendersonville

6,650 comentarios

208 W Main St   Hendersonville, TN 37075
(@ Old Shackle Island Rd)

(615) 822-4491

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 822-4491

208 W Main St
Hendersonville, TN 37075
(@ Old Shackle Island Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Blanca O.  |  Overall Experience 
Clasificación:
4.0

Seems like they were short handed.

Kelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

This place is great. Plenty of cutover service to get you going quickly. No wasted time looking for your reservation, finding equipment or delays hooking you up.

Timothy L. 
Clasificación:
5.0

We had to get the transmission fixed. Lost some time with that but was good after being repaired.

william C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
3.0

The location was not the issue. The issue was that the pickup location was moved three times. Once without notice and the final time on the day of the rental. I understand U-Haul being busy, but that kind of customer service will move me to another rental company every time going forward.

JOSHUA S. 
Clasificación:
1.0

Cashier was very rude. Told me there were not available vehicles and he's checked everywhere else as soon as I walked in. Didn't offer any asisstance. I went home and checked online and there was a truck available to pick up at 1 that day. I was able to reserve online myself with no help from the friendly cashier.

Andrew C. 
Clasificación:
5.0

Excellent customer service from the guys.

PRESTON V. 
Clasificación:
3.0

We had to change our pickup location from Springfield, TN to Hendersonville, TN. On the phone with representative, she stated we would get a 50 mile compensation due to the distance extra we would have to drive. However, that was not upheld and according to the representative in Columbia, TN that we dropped off the truck at stated it was basically their fault as to why we're being charged the extra 50 miles we had that were originally supposed to be added to our account. Every. Single. Time we use U-haul we've had an issue. It's never been a pleasant experience, and honestly if we had an option to use a different company we would, however, there weren't any available. So not only did we get charged for the miles that were supposed to be included, due to the location change we also had to pay more in gas, that the drop off consultant charged us because apparently the amount we put in didn't match his form of which was likely incorrect due to our entire reservation being messed up in the first place.

Lindsay S. 
Clasificación:
2.0

Make sure confirmed vehicle is there on confirmed date!

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

This place was closed when I dropped the truck off

JoAnn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton H. 
Clasificación:
5.0

Not much

John Kenneth J. 
Clasificación:
5.0

Easy and helpful drop off.

Bryan F. 
Clasificación:
5.0

The app to turn in the vehicle did not work!!!!!!!!

Martin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene B. 
Clasificación:
5.0

Drop off location was great, relieved to not have the truck anymore

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisha C. 
Clasificación:
3.0

First, when offering a military discount, ensure that it is included on the contract before making the charge to the credit card. i did receive a refund (over $1,300) several days after the initial charge was made, then refunded. Second, ensure you have proper equipment in stock. I had pre-ordered a dolly and was charged for it. The U-Haul Rep went for a dolly and came back stating they had none on hand and provided me with a refund of $12.50. When I arrived at the distant end, I received a call after dropping off the vehicle, being asked if I had a dolly that was not retuned. I had to explain why it was not there. It was still on the contract... Outside of that, everything else was great.

Frank S. 
Clasificación:
4.0

I was charged $100.00 for cleaning missing upon return. There was no damage and nothing missing. Please correct.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE H. 
Clasificación:
3.0

Bas service all around.

Joe M. 
Clasificación:
5.0

I was going to rent from another location. However, a representative called me and told me that the equipment was returned and not drivable. They had already made arrangements with another location. It threw my schedule off a few hours but, made it possible for my project. I really appreciate how fast and easy it was to pick up and drop off my rental equipment. Thanks again for all the team for making my experience a positive one.!

James H. 
Clasificación:
3.0

More designated space for return vehicles. It was very full when I returned my vehicle after hours.

Montgomery B. 
Clasificación:
5.0

Great associates. Very helpful and friendly.

ana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale O. 
Clasificación:
2.0

The guy at the front desk changed my reservation when I didn't need it to

Nicholas N. 
Clasificación:
1.0

Don't overcharge me by $70 like you did today. I'm still waiting for an explanation or a refund, but no one has answered the phone after multiple calls. When I finally did get someone on the phone I was put on hold for 30 minutes and then disconnected.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
5.0

Everything was fantastic! Most definitely will be using your company again. The person that helped us was so friendly and helpful.

william C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

There was potting soil in the back of the trailor. Enough that I had to swipe it out

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
5.0

Staff is excellent at this location. I have used them for years. The only opportunity for improvement I see is the pre-check in website. Yo

Greg C. 
Clasificación:
5.0

They were great during the check in. Very kind and healpful.

JOHN L. 
Clasificación:
1.0

The price is too high and the staff had me taking my trailer to Connecticut Which is total in correct . I had paid 328 for a one way 6+12 trailer which I was taking only 2 hrs instead of there crazy location they had me going

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

To many workers doing things that could wait while customers stand in line for one guy behind the counter. He was very nice and apologized for having to wait. I would give him above average marking. Trouble with the trailer when I left it. Foe some reason the toung would not go to the ground so the trailer roll very easily.

Ken R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
4.0

Strong wind noise on driver side door.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
5.0

Easy Peasey. Thanks.

JEFF H. 
Clasificación:
5.0

It was an amazing experience, great customer service.

Adrian G. 
Clasificación:
4.0

Improve the smile and customer relations of the person who i picked up equipment from. He is not happy to help or speak to you. Nor is he polite. He is not rude, not polite, just not someone who wants to be there, customer is a chore. The other staff is very nice.

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

yonnus T. 
Clasificación:
5.0

Wow! This is the third or fourth time I've had this done and have never been treated better

Doug E. 
Clasificación:
2.0

The staff was not very friendly or out going seemed like I was rushed felt uncomfortable and probably would not be returning to this location

Annette J. 
Clasificación:
5.0

The employees at this location provide excellent customer service. They are indeed professionals.

Marc H. 
Clasificación:
5.0

Hendersonville,TN. Great uhaul location for all your moving needs. Employees are very professional. ⭐️⭐️⭐️⭐️⭐️

John O. 
Clasificación:
3.0

We scheduled a self pickup for 7AM and the app wouldn't allow us to check in so we spent 2 hours on the phone with CS to figure out how to pick up the truck. I was on hold for over an hour!

Tamara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W. 
Clasificación:
4.0

Not to rent a truck. Your trucks are like used up prostitutes and regardless of the fact that they're aged, and mechanically are at the end of their life expectancy, Uhaul (the pimp) continues renting them out in spite of the fact that they can't perform. Suffice it to say, I was not at all happy with the performance of the vehicle that I spent over a$1,000 to rent.

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHESTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randel M. 
Clasificación:
5.0

The truck I was given should be sent to the scrap yard!

Matt D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

The gentleman that checked me in could not have been more courteous and professional. I would highly recommend anyone to use the Uhaul Hendersonville, TN store.

DAVID H. 
Clasificación:
5.0

I looked online and it said no trucks were available for that afternoon. I called the store and there was one available at 2:45. We got there around 2:30 and it was ready and very clean! ¡Gracias!

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

david K. 
Clasificación:
5.0

Reasonable prices, great truck we rented. :) Friendly service

Catherine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darcy S. 
Clasificación:
3.0

Gas needle was set on full. When I finished, I carried truck back and filled truck to the F mark where it was when I got truck. I was told it was not full and charged 40.00 extra. I reported this and got zero customer support. Also, mileage was figured so close that after I exited to get gas, I was charged an extra mile! Unbelievable!! This is a shame. I will not use UHAUL again.

Ginger P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ankit P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

Uhaul has been my go to for several needs, car hauler, truck and trailer rental. Thanks for all the help

TRACY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

janis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ankit P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
1.0

Ray the manager was HORRIBLE. He has no people skills and refused to research what I told him happened & instead said I owed him money when I only had the storage space for 2 weeks on what was supposed to be my 1 free month. It's not cool having the manager basically infer you're telling a lie & being told file a action report which I did & he had to eat crow bc I was correct. The storage space hinge was broken when I went to put lock on and lock wouldn't go on bc of door hinge so I asked U-Haul worker to uncheck me out of the system & he agreed. I found out 3/03/22 he had not checked me out and a 3nd U-Haul worker said he'd fix it in the computer with the correct move in date which I found out wasn't corrected when Ray called me back claiming I owed money. I checked out early & will NEVER use U-Haul again I'm any capacity bc of the horrible way they treated me. Oh and his workers hung up on me when they called me and I asked the to wait a simple minute and when called out on it in person he said that was him but didn't even apologize. Run - don't think of using U-Haul storage in Hendersonville TN.

Holly S.  |  Overall Experience 
Clasificación:
3.0

The freight elevator to gain access to your storage is horrible and very heavy for a senior. Plus I had to wait over 10 minutes for the person who took it up to let me use it. They kept it to load there stuff from their storage. Bad system. Because of that I would not recommend this facility

Connie I.  |  Overall Experience 
Clasificación:
1.0

I have tried repeatedly to have someone return my calls to no avail. The debt card on file was compromised and I ask for Ty Mc Connell to call me back and it never happened. He doesn't work there nor does Anthony. I called Ray Ray and left a message because because he is never available and failed to call me back to resolve. I have been going through chemo and radiation as well as two surgeries only to discover that I had three home evasion. I will provide documentation if needed . I am a 100% disabled Vietnam Veteran female and widow of same. We were both injured severely which resulted in his death and my illness. A majority of the items in storage are property of Aaron's rental and if sold, will be considered theft and result in a hosts of problems for U-Haul. I need to get my medical equipment, documents and keepsakes out as soon as I am able to travel, with assistance, of course. Adult Protective Services and my caretakers are urging me to reach out to the press. I would like a last opportunity to resolve this matter with U -Haul. I appreciate your response and expect an immediate response. Sincerely, Ronne Kay Johnstone, P.h.D.

Ronne J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S.  |  Overall Experience 
Clasificación:
2.0

The fact that the facility only has one elevator is really inconvenient. People would leave the elevator open on a higher floor and you couldn't even get to your unit. They need to have stairs within the facility. Also, we were never taught or shown how to use the elevator and although we figured it out on our own, we did have it malfunction on the day we moved out, which was really scary. The staff there has a few, at best, "nice" workers but for the most part, they are lazy and never want to answer questions or help you. Someone should be by the elevator helping people with it if it's held up on a different floor and they should really be paying attention to the cameras for when something does go wrong. I would never recommend this facility to anyone due to only have one elevator and no stairs.

Brianna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Khristina E.  |  First Impressions 
Clasificación:
5.0

Very respectful and informative and friendly

scianne m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek R.  |  First Impressions 
Clasificación:
5.0

Helped me get the contact information for my tv damage claim

Roy Q.  |  First Impressions 
Clasificación:
5.0

Love this facility with equipment t carry furniture on. Makes moving easier

BETTIE B.  |  Overall Experience 
Clasificación:
5.0

The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.

William P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim J.  |  Overall Experience 
Clasificación:
5.0

I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank you

Andrea M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonetta B.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and kind when we picked up and dropped off.

Richard H.  |  First Impressions 
Clasificación:
5.0

The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.

Marla L.  |  Overall Experience 
Clasificación:
5.0

Best facility we've dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.

Deitra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex T.  |  Overall Experience 
Clasificación:
5.0

Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we're friendly and helpful. I'll be using Uhaul for all moving and storage needs. ¡Gracias!

CARLEE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra K.  |  First Impressions 
Clasificación:
2.0

the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.

candy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Niki B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

keli w.  |  Overall Experience 
Clasificación:
4.0

Staff is always friendly and helpful.

ED S.  |  Overall Experience 
Clasificación:
3.0

My storage has a smell to it.

keli w.  |  First Impressions 
Clasificación:
5.0

From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.

Deitra D.  |  First Impressions 
Clasificación:
5.0

Never an issue, All staff friendly, courteous, it's about the Customer....

david d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco P.  |  Overall Experience 
Clasificación:
4.0

your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).

Imrich G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kori H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ELENA R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTWONE H.  |  First Impressions 
Clasificación:
5.0

Ty who is the manager was always very helpful, and took care of any problems.

Justin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA M.  |  First Impressions 
Clasificación:
5.0

I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.

Frank L.  |  Overall Experience 
Clasificación:
2.0

The doors to the facility was open 80% of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.

david r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christina d.  |  First Impressions 
Clasificación:
5.0

The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. Wilson

BRENT W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
5.0

I had the Best experience renting a truck and a unit!

Jacquelyn R.  |  First Impressions 
Clasificación:
4.0

I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly

Samuel C.  |  Overall Experience 
Clasificación:
4.0

The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It's very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn't take much to install a sink soap dispenser. The lighting upstairs if you're trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would've liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.

Ninette W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt N.  |  First Impressions 
Clasificación:
3.0

We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Jessica H.  |  Online Move In 
Clasificación:
4.0

I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Cindy P.  |  First Impressions 
Clasificación:
5.0

Very friendly staff at this location. I would highly recommend using this facility

Richard W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Caten L.  |  Overall Experience 
Clasificación:
1.0

I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.

michael l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lori w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK L.  |  Overall Experience 
Clasificación:
1.0

The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rock

JOE G.  |  Overall Experience 
Clasificación:
5.0

Great experience!

Jeremy M.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..

Latoy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah P.  |  First Impressions 
Clasificación:
5.0

The team was wonderful...

Charles F.  |  First Impressions 
Clasificación:
5.0

The crew was great, everyone was very friendly and helpful.

John E.  |  Overall Experience 
Clasificación:
5.0

Fast service!

jim w.  |  First Impressions 
Clasificación:
5.0

Helpful

Adam L.  |  First Impressions 
Clasificación:
5.0

Thx

Jack K.  |  Overall Experience 
Clasificación:
1.0

Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

OWEN S.  |  First Impressions 
Clasificación:
3.0

My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

Marissa R.  |  Overall Experience 
Clasificación:
5.0

FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

STANLEY D.  |  First Impressions 
Clasificación:
1.0

Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

Rani j.  |  First Impressions 
Clasificación:
5.0

Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

John P.  |  Overall Experience 
Clasificación:
1.0

Employees was rude will never use uhual again

Manzel S.  |  Overall Experience 
Clasificación:
1.0

Lacked customer service. On check out day finally got someone who was helpful and courteous.

Kathy W.  |  Overall Experience 
Clasificación:
3.0

Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

JEFF C.  |  Overall Experience 
Clasificación:
5.0

I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

SUZANNE S.  |  Overall Experience 
Clasificación:
5.0

Thanks for your service. All went well.

JOHN M.  |  Overall Experience 
Clasificación:
2.0

Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

CINDY M.  |  Overall Experience 
Clasificación:
1.0

I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

CALVIN G.  |  Overall Experience 
Clasificación:
5.0

I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

Emmett C.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service

jason c.  |  Overall Experience 
Clasificación:
5.0

Was very pleased at the services.

Dorothy M.  |  Overall Experience 
Clasificación:
4.0

Very polite employees and helpful. Just a little busy and slow. Gracias

Wil B.  |  First Impressions 
Clasificación:
2.0

I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Linda R.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Ty H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very kind and did everything in their power to accommodate us!

Joseph M.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

Scottie D.  |  Overall Experience 
Clasificación:
5.0

very pleased with the prompt service

laverne h.  |  Overall Experience 
Clasificación:
5.0

Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Laura M.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and easy to work with.

Misty G.  |  Overall Experience 
Clasificación:
5.0

Staff there was excellent, Ty’s a great help!

matthew T.  |  Overall Experience 
Clasificación:
4.0

I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Ma S.  |  Overall Experience 
Clasificación:
5.0

I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Sherry G.  |  Overall Experience 
Clasificación:
5.0

Heather was awesome

Brandi G.  |  Overall Experience 
Clasificación:
5.0

Very professional and helped out with my move

David L.  |  Overall Experience 
Clasificación:
5.0

Brandi was great and a pleasure to work with. I would use again reccomend to others.

Nick S.  |  Overall Experience 
Clasificación:
5.0

Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. ¡Gracias!

SONYA L.  |  Overall Experience 
Clasificación:
5.0

I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

Virlean M.  |  Overall Experience 
Clasificación:
5.0

we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

john o.  |  Overall Experience 
Clasificación:
5.0

There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

CATHY H.  |  Overall Experience 
Clasificación:
1.0

Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

alcides r.  |  Overall Experience 
Clasificación:
5.0

Great experience with ubox

David C.  |  Overall Experience 
Clasificación:
5.0

The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

ALBERTO R.  |  Overall Experience 
Clasificación:
4.0

¡Gracias!

TIFFANY W.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful wonderful customer service

connie i.  |  Overall Experience 
Clasificación:
5.0

Our delivery driver was fantastic!

Emily T.  |  Overall Experience 
Clasificación:
4.0

Gracias

Jeff F.  |  Overall Experience 
Clasificación:
3.0

Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Lowell P.  |  Overall Experience 
Clasificación: