Customer Reviews for U-Haul Moving & Storage of Hendersonville

7,947 reviews

208 W Main St   Hendersonville, TN 37075
(@ Old Shackle Island Rd)

(615) 822-4491

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 822-4491

208 W Main St
Hendersonville, TN 37075
(@ Old Shackle Island Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Never a problem with U-Haul, thank you! Do you have a rewards program? ;)

James C 
Rating:
5.0

Everyone was very nice and helpful and remembered me from my previous visits, which is nice.

JAMES Y 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

Customer did not leave a comment.

JASON K 
Rating:
5.0

Customer did not leave a comment.

JASON K 
Rating:
5.0

Customer did not leave a comment.

Donald O 
Rating:
5.0

Customer did not leave a comment.

Cornelia C 
Rating:
5.0

Heidi was absolutely fantastic and really helpful. She went above and beyond to make sure I was taken care of. Please give this woman a raise or promotion!

Brittney m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kai M 
Rating:
4.0

Customer did not leave a comment.

Terri D 
Rating:
5.0

I feel that the service is very satisfying keep doing what you do

Donell M 
Rating:
5.0

Had previous dealings with this location. Never as issue. Always a pleasure.

Norville L 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Very helpful and friendly

Michael B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
3.0

The guy who helped us was not very friendly. The broken air conditioning in 95 degree weather is pretty brutal.

BRANDY P 
Rating:
5.0

Have used and very helpful

JOSEPH W 
Rating:
1.0

Make the difference in cost between 6hrs and a full day different

orlando h 
Rating:
4.0

Well prepared when picking up trucks and supplies here, but quite rude and unforgiving when you attempt to call this location in person.

Jeremy G 
Rating:
5.0

Customer did not leave a comment.

Yves D 
Rating:
5.0

Keep up the good service.

SAMUELJESUS N 
Rating:
4.0

Staff was very helpful and nice.

BRYAN S 
Rating:
3.0

A/C went out 20 minutes into 12 hour drive. Heat index was 112 degrees. Driving interstate with windows down the whole way made for a very miserable trip. We checked the a/c every time we stopped for gas hoping it would restart to no avail.

Melodee H 
Rating:
5.0

Customer did not leave a comment.

JACK B 
Rating:
5.0

Customer did not leave a comment.

Kyle W 
Rating:
5.0

Guidance on where to park when outside of business hours :)

Les C 
Rating:
5.0

Nothing. The rate was very reasonable. The staff was extremely helpful.

Paul B 
Rating:
5.0

Love the convenience of the location and efficiency of all associates. Always friendly and informative. DB

David B 
Rating:
4.0

Move into storage went smooth! Staff was very helpful! I believe the associate's name was Haley? (Her name started with an H). She was most helpful!! Thank you - DB

David B  |  First Impressions 
Rating:
1.0

U-Haul staff in Hendersonville were friendly and helpful, but the truck itself was terrible. It had a leaking roof and destroyed most of my furniture. $1200 for the rental + over $300 for gas and now I’m out thousands in furniture as well and can’t get on the phone with anyone who can fix it.

Hunter L 
Rating:
5.0

Customer did not leave a comment.

Lisa O 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

The truck had a leak and it rained. I had approximately $30,000 worth of silk florals that could have been damaged but I had them covered. I did report the leak. This is the first time I have had this happen..

Carmela B 
Rating:
3.0

No one there when dropped off. Had a line of trucks behind me so we had to park it in the back of the lot. The Uhaul app wasn't working properly. Couldn't get the photos to upload again. So idk what the deal was. For all my trouble with the engine issue, it would have been nice to at least get a slight discount knocked off of what I paid. This form is making me choose Yes or No for the last 3 questions on drop off. Really, they aren't applicable, as I couldn't get inside and no one was there on Sunday.

Lisa G 
Rating:
5.0

Customer did not leave a comment.

Tony B 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Brilliant service!

Kevin K 
Rating:
5.0

Customer did not leave a comment.

richard s  |  First Impressions 
Rating:
5.0

Friendly, knowledgeable and quick.

sydney h 
Rating:
5.0

Customer did not leave a comment.

Julie Y 
Rating:
3.0

Customer did not leave a comment.

Mandy K 
Rating:
3.0

We got the storage unit to help us prepare to move from an hour away. We have the code to access the unit after hours. It doesn't work. We called the after hours help number posted on the building but that guy doesn't work there anymore. We tried the 800# but it was all about truck rentals. I used the live chat and was told they were sorry but there was nothing that they could do to help us. We lucked out that someone was knew someone who worked there driving past saw us and stopped to check on us. They got us in touch with an employee who was very wonderful and was able to help us get into our unit.

Mary W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Gloria W 
Rating:
5.0

They did a great job from customer service to a quick install, thanks!

Connie R 
Rating:
1.0

Very rude service

JONATHAN A 
Rating:
5.0

Equipment problem: the storage compartment of the truck leaked from the roof and wheel well plates. This problem was indicated to the personnel at the drop-off location.

Bethanie R 
Rating:
5.0

Excellent customer service! From check in to return, the staff was excellent!

Penny H 
Rating:
4.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

The only problem was the vehicle appeared to need some maintenance repair work. The vehicle hesitated & the drive was sluggish. Also, the van did not have much pickup like most of the vehicles I have rented lately did have. The team employees in Hendersonville, TN are friendly & very helpful. I would most definitely advise people to do business at this location.

Sarah R 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Kind front desk.

John E 
Rating:
4.0

Customer did not leave a comment.

Mary W 
Rating:
5.0

It was already excellent.

Sean S 
Rating:
5.0

Brandon, the co-owner, took care of us from the moment we arrived. He was dealing with a system U-Haul nationwide CRM outage and still managed to get us on our way in the most expedient way possible. Great service!

tracy r 
Rating:
5.0

Customer did not leave a comment.

Jim D 
Rating:
5.0

Customer did not leave a comment.

Kenneth P 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

It was so easy to manage through the app. The truck was clean and easy to drive. The staff was professional, courteous, and knowledgeable. I highly recommend!

pam p 
Rating:
3.0

See above. After reporting a 5 hour trip with no air conditioning during a heat wave, the response was “that sucks”. There was no offer of a credit, etc.

Amu S 
Rating:
3.0

Rented a 5x9 trailer to haul a 60" zero turn lawn mower. The trailer is not 60" wide. So it was a wasted trip and money.

James Z 
Rating:
5.0

Customer did not leave a comment.

Andy W 
Rating:
2.0

The staff were very nice. The unit was the width and length that we expected; however, there was no ceiling height. It was literally above my head, so everyone kept hitting their head on the large sprinkler hanging down right at the middle of the front of the unit. The door didn't line up with the framing to be able to put the lock on and it was made out of plywood. Due to the lack of room because of limited ceiling height, we ended up having to take a good portion of my things to my sister's unit in Murfreesboro, which have us almost twice the space due to the ceiling height.

Sheri R  |  First Impressions 
Rating:
4.0

Quick and easy made it a great experience.

Holly K 
Rating:
1.0

I originally had a reservation for the Stop and Go Gallatin location. When I arrived in Sunday, the location was closed. I don’t understand why UHaul allowed me to make a reservation multiple days in advance knowing that the location I would pick the truck up at would be closed. Because of this, the Hendersonville location allowed me to move my reservation to their location. I am grateful for the Hendersonville location but very unhappy with the experience of attempting to pick up a truck closer to my home. The location in Gallatin, 255 Dorothy Jordan Ave, was completely unsafe and run down. Two cars that are unable to be driven were in the parking lot. He business building was vacant. I was very upset and low on time to have to deal with the schedule issue.

Reed C 
Rating:
5.0

The team at Hendersonville location are exceptional!

Shelia W 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

penny w 
Rating:
5.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

Customer did not leave a comment.

YVONNE R 
Rating:
5.0

The App is awful when it comes to self pick-up, it keeps reseting every time I turned my phone, delaying the process and unable to confirm equipment condition after the last reset of the app.

Jose M 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Customer did not leave a comment.

Tracy L 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

They were busy and it seemed like they were trying to get to everybody quickly.

Donna T 
Rating:
5.0

Great people, clean environment, and quick drop off. Would definitely come back.

Brandon G 
Rating:
1.0

I was not given the correct units, U-Haul customer service refused to help me until the next day, I was forced to repack my truck and leave, I was forced to move the following day with less help and in the rain, I sprained an ankle losing my footing on the wet ramp, I missed work due to having to move the following day Saturday instead of Friday so I lost money. I would like to be refunded the money from my rental. Rental and mileage. Absolutely unacceptable customer service. The only thing that will fix this is a full refund.

Shelby P  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Abbey H 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
4.0

I tried to use the self check in app, but he technology did not work. I got half way through and the app was hanging. I went in to the line and the representative was GREAT. He was friendly and provided lots of information as I was checking in. Also the drop off process was super smooth as well.

Michael U 
Rating:
3.0

I have rented at this location a few times. Cargo vans has always been clean. However the cargo van I rented on June 1 was not clean inside at all. I was very unhappy but due to time I had to take it anyway. Seat were dirty cup holder were dirty with residue , it was horrible. I feel I paid my money the vehicle should’ve been clean. Very unhappy.

Jackie J 
Rating:
3.0

Customer did not leave a comment.

Angela R 
Rating:
5.0

All the staff worked hard to make the experience easy.

Chip C 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
3.0

First location that we had reserved from didn't have equipment an caused over a hour delay, he reserved equipment at hendersonville location, which was extremely slow to wait on us an location is very congested.

Coleen G 
Rating:
5.0

Customer did not leave a comment.

Matthew W 
Rating:
4.0

Customer did not leave a comment.

Coletha B 
Rating:
4.0

Customer did not leave a comment.

Brooke E 
Rating:
5.0

Customer did not leave a comment.

Virginia D 
Rating:
5.0

Customer did not leave a comment.

Scott R 
Rating:
3.0

Customer did not leave a comment.

Joel W 
Rating:
5.0

My associate was quick, friendly, and made every element of the experience more than smooth. 5 stars

nick r 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Tires needed to be pressurized...They were off considerably on proper inflation. Truck was nice, cabin a bit tight on the Ford model..Overall a good experience.

PETER O 
Rating:
5.0

Customer did not leave a comment.

Jordan H 
Rating:
5.0

I wouldn't know any way you could improve. We dealt with Tre in Hendersonville. He was super friendly and helpful. We will definitely use this location again.

Brenda C 
Rating:
5.0

Check the electrical system. Headlights seemed a bit dim.

John S 
Rating:
4.0

Customer did not leave a comment.

ANDREW A 
Rating:
5.0

Customer did not leave a comment.

Edd A 
Rating:
5.0

Customer did not leave a comment.

Rodolfo T 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
5.0

Customer did not leave a comment.

LARRY Y 
Rating:
5.0

Customer did not leave a comment.

Annika F 
Rating:
5.0

Awesome staff! Friendly and helpful!

Heather C 
Rating:
4.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Easy transaction. Truck was ready to go. Employees were friendly.

Donnie H 
Rating:
5.0

Your employees were incredibly helpful and kind while trying to coordinate my daughter’s move from out of state.

Jackie H  |  Online Move In 
Rating:
4.0

I have had a storage unit at the facility for over 20 years. For some reason I was moved out of my unit. I called and was guaranteed that my stuff was put back and all was well.

Mary M  |  First Impressions 
Rating:
4.0

Don’t like not having 24/7 access

Theresa M  |  Overall Experience 
Rating:
1.0

The only reason I’m getting this survey is because my account was closed without my permission because Ray Ray at Hendersonville U-Haul thought by storage facility had been hit by tornado and my items had been discarded, but after closely checking, he realized that he made a huge mistake. If he hadn’t been so lazy and incompetent before calling me and sending me into an emotional roller coaster telling me that my antique heirlooms that I’m saving for my grandchildren, were discarded, then maybe we wouldn’t be filling out this survey now.

Dana H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C  |  Overall Experience 
Rating:
4.0

24 access is needed for storage occupants

Theresa M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L  |  Overall Experience 
Rating:
5.0

Everyone was helpful and very clear of the move in instructions. Everyone had a positive attitude and the vibe and atmosphere and environment was EVERYTHING! Great job Uhual in Hendersonville at 208 West Main.

Mikisha H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Youlanda M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Audrey G  |  Overall Experience 
Rating:
5.0

Great service

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brice K  |  First Impressions 
Rating:
4.0

This feedback is more about customers who DON'T READ instructions on the freight elevator. Some customers may not shut the exterior & interior doors of the freight elevator stranding other people. We got stuck almost 45 minutes waiting. We finally reached the staff & THEY were able to help us out by running up the stairs & properly shutting the elevator for us. Also, the Staff were SUPER helpful clearing a spot for our long trailer to unload. HIGHLY recommend this U-Haul.

BROCK B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

pamela d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alphonso M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chalee T  |  Overall Experience 
Rating:
1.0

Received truck late. Was scheduled for 11:15 for Hendersonville, TN but was changed Madisonville, TN for 11:15, but the storage unit I was loading out of was Hendersonville. I accepted the 1:30 PM at Hendersonville; however, the truck didn’t show until after 2:05 PM. The elevator delays the rest of the day were time consuming and a large constraint to load the truck by myself. Thank goodness I didn’t hire loading help since the elevator delays meant the helpers would have been standing around for over an hour. I ended up finish loading, but it was after 7:00 PM and I still needed to connect the transporter that no one showed me which one to connect so I stayed the night costing more money and time. The next morning I came back and checked out of 2098 and picked up the transporter. One of the Associates helped me hook up the hitch; however, the other said I would have to pay an additional $20 fee to load my vehicle onto the transporter. I said forget that and I did it myself, ask a gentleman that was loading his truck to help guide me on the ramp. I made all the connections myself.

Dennis G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin W  |  Overall Experience 
Rating:
4.0

Needs more and closer in other towns

billy h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLEE B  |  Overall Experience 
Rating:
4.0

Wish it was 24/7 for existing customers with units.

Caleb K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONI W  |  First Impressions 
Rating:
5.0

We are beyond pleased with the service we received at the W. Main St, Hendersonville TN location. Every staff member were welcoming! You seldom see that these days. The facility was well kept!

rita h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel G  |  First Impressions 
Rating:
5.0

The staff that helped us at this location were fantastic.

Benjamin W  |  First Impressions 
Rating:
5.0

The staff at W.Main St in Hendersonville TN were excellent! It was great to walk in to a business where everyone was cheerful and willing to help! It made the day even better!!

rita h  |  First Impressions 
Rating:
5.0

I appreciate RayRay and his team who were friendly and helpful throughout the 2 years I rented a unit. They are professionals. They were able to help me every step of the way. I sometimes bothered them with silly questions and they were kind enough to smile and help me out. Always friendly and I appreciate that more than I can say. Thanks very much to everyone!

Corinne S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONOTA T  |  Overall Experience 
Rating:
4.0

!!! I cut my foot pretty badly on the remains of a metal sign post in front of the parking spot closest to the storage unit doors. Bad enough to require a trip to a doctor. Please fully cut that down or cover it with concrete or something to prevent other people from suffering the same fate !!! Other than that everything was ok. Moving sucks so it's hard to gush about a great experience, but all the staff were friendly and helpful, the resources like free carts and the free box stack made a huge difference, and the place was clean and felt safe for moving late at night to avoid the summer heat.

Casey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICAH E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darryl C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaSheakita F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Casey S  |  Online Move In 
Rating:
5.0

I have not stored all my belongings in my storage yet. I will be doing that this week as I move out of my apartment. I am hoping all my furniture and washer and dryer will fit or I will have to rent another storage unit. The unit I rent doesn’t look like it will hold everything but maybe it will.

LaSheakita F  |  Online Move In 
Rating:
4.0

The overall facility was nice but an employee being stuck in an elevator with no response to the help/call button was of grave concern. Took the fire department to get her out.

Jessica H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M  |  Overall Experience 
Rating:
4.0

Getting to expensive

V K  |  First Impressions 
Rating:
5.0

I have used this Uhaul location for many years. Service is always excellent. They even help me load packs of boxes I’m my car with a good attitude. It is also clean. Thank you

Marla F  |  First Impressions 
Rating:
5.0

Everything looked fine thanks for your service.

Marvin H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne B  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Wayne B  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful

Wayne B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin C  |  Overall Experience 
Rating:
4.0

Needs more lighting in the units, we could hardly see and it was daylight

Kristen P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETERALFRED C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rachel b  |  First Impressions 
Rating:
5.0

Justin made the process easy and the other staff members assisted me when I needed them. I would definitely recommend UHaul storage to anyone in the community.

PETERALFRED C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly R  |  First Impressions 
Rating:
3.0

Freight elevator very heavy doors hard to open. No air conditioning in building.

William B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RODNEY N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donita H  |  Overall Experience 
Rating:
3.0

Would like climate control and in-unit lighting

Kristen W  |  First Impressions 
Rating:
5.0

I am completely impressed with the customer service. All questions have been answered and U-Haul has thought of everything. I will definitely use U-Haul again and will recommend to my family and friends. The staff are welcoming and friendly. A+ all around

Trevor M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie P  |  Overall Experience 
Rating:
5.0

The crew at this location was awesome. I would definitely recommend them to my family and friends!

Coz W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY S  |  Overall Experience 
Rating:
4.0

The staff was great!

Toni T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna W  |  Online Move In 
Rating:
4.0

I did not appreciate the change to charge if a customer called in to make a payment on the rental unit

CHARLES D  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jondavid E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blanca O  |  Overall Experience 
Rating:
1.0

Ray the manager was HORRIBLE. He has no people skills and refused to research what I told him happened & instead said I owed him money when I only had the storage space for 2 weeks on what was supposed to be my 1 free month. It’s not cool having the manager basically infer you’re telling a lie & being told file a action report which I did & he had to eat crow bc I was correct. The storage space hinge was broken when I went to put lock on and lock wouldn’t go on bc of door hinge so I asked U-Haul worker to uncheck me out of the system & he agreed. I found out 3/03/22 he had not checked me out and a 3nd U-Haul worker said he’d fix it in the computer with the correct move in date which I found out wasn’t corrected when Ray called me back claiming I owed money. I checked out early & will NEVER use U-Haul again I’m any capacity bc of the horrible way they treated me. Oh and his workers hung up on me when they called me and I asked the to wait a simple minute and when called out on it in person he said that was him but didn’t even apologize. Run - don’t think of using U-Haul storage in Hendersonville TN.

Holly S  |  Overall Experience 
Rating:
3.0

The freight elevator to gain access to your storage is horrible and very heavy for a senior. Plus I had to wait over 10 minutes for the person who took it up to let me use it. They kept it to load there stuff from their storage. Bad system. Because of that I would not recommend this facility

Connie I  |  Overall Experience 
Rating:
1.0

I have tried repeatedly to have someone return my calls to no avail. The debt card on file was compromised and I ask for Ty Mc Connell to call me back and it never happened. He doesn't work there nor does Anthony. I called Ray Ray and left a message because because he is never available and failed to call me back to resolve. I have been going through chemo and radiation as well as two surgeries only to discover that I had three home evasion. I will provide documentation if needed . I am a 100% disabled Vietnam Veteran female and widow of same. We were both injured severely which resulted in his death and my illness. A majority of the items in storage are property of Aaron's rental and if sold, will be considered theft and result in a hosts of problems for U-Haul. I need to get my medical equipment, documents and keepsakes out as soon as I am able to travel, with assistance, of course. Adult Protective Services and my caretakers are urging me to reach out to the press. I would like a last opportunity to resolve this matter with U -Haul. I appreciate your response and expect an immediate response. Sincerely, Ronne Kay Johnstone, P.h.D.

Ronne J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dirk H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON S  |  Overall Experience 
Rating:
2.0

The fact that the facility only has one elevator is really inconvenient. People would leave the elevator open on a higher floor and you couldn’t even get to your unit. They need to have stairs within the facility. Also, we were never taught or shown how to use the elevator and although we figured it out on our own, we did have it malfunction on the day we moved out, which was really scary. The staff there has a few, at best, “nice” workers but for the most part, they are lazy and never want to answer questions or help you. Someone should be by the elevator helping people with it if it’s held up on a different floor and they should really be paying attention to the cameras for when something does go wrong. I would never recommend this facility to anyone due to only have one elevator and no stairs.

Brianna S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khristina E  |  First Impressions 
Rating:
5.0

Very respectful and informative and friendly

scianne m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek R  |  First Impressions 
Rating:
5.0

Helped me get the contact information for my tv damage claim

Roy Q  |  First Impressions 
Rating:
5.0

Love this facility with equipment t carry furniture on. Makes moving easier

BETTIE B  |  Overall Experience 
Rating:
5.0

The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.

William P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim J  |  Overall Experience 
Rating:
5.0

I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank you

Andrea M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonetta B  |  Overall Experience 
Rating:
5.0

Staff was very helpful and kind when we picked up and dropped off.

Richard H  |  First Impressions 
Rating:
5.0

The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.

Marla L  |  Overall Experience 
Rating:
5.0

Best facility we’ve dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.

Deitra D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex T  |  Overall Experience 
Rating:
5.0

Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we’re friendly and helpful. I’ll be using Uhaul for all moving and storage needs. Thank you!

CARLEE B  |  First Impressions 
Rating: