The employees have always been so helpful to us. Ray And Ty are always accommodating.carolyn W.
Customer Reviews for U-Haul Moving & Storage of Hendersonville
Hendersonville, TN 37075
(@ Old Shackle Island Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROCHELLE D.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.gloria D.
Never waited so long to pick up a trailer in my life.. the employees showed no urgency to get me in and out of there in an acceptable time frame. The manager practically ignored me as I stood there forever, without any acknowledgementCARLTON S.
Great service as always. This store is Highly recommend.WILLIAM W.
Rental Truck was a piece of shite. This truck needs to be removed from fleet and replaced with a newer truck. It is on its last legs for sure. Old old equipment gets people hurt.JORGE B.
El cliente no dejó un comentario.CINDY G.
Excellent location and customer service.Ricky M.
El cliente no dejó un comentario.KATHY S.
El cliente no dejó un comentario.Greg B.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.gwen R.
This U-Haul location is the best I've come across in 35 years of renting trucks and trailers!JAMESALEXANDER Y.
El cliente no dejó un comentario.COREY S.
Excellent service at the Hendersonville, TN location!BRYAN TODD W.
El cliente no dejó un comentario.ROBIN T.
El cliente no dejó un comentario.Andrea K.
Staff was very helpful and kind when we picked up and dropped off.Richard H. | First Impressions
El cliente no dejó un comentario.Robert W.
This location was very understaffed. I waited in line for almost half an hour. The staff is all very friendly, but the line was pretty crazyJASON P.
The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.Marla L. | Overall Experience
El cliente no dejó un comentario.KARI F.
Difficult to pull out left back to main road.CHERYL W.
Nothing everything was great. The employees were very friendly an helpful.ROGER L.
El cliente no dejó un comentario.Dawn O.
El cliente no dejó un comentario.MARIA M.
El cliente no dejó un comentario.NANCY R.
El cliente no dejó un comentario.Alana H.
El cliente no dejó un comentario.MARK CURTIS S.
El cliente no dejó un comentario.Caleb M.
Awesome experience!Joseph F.
El cliente no dejó un comentario.TERRY O.
From reservation to pickup & return, the experience was excellent. Hendersonville staff processed me quickly on both ends of my rental as well and were very good. Will definitely use them again.MICHAEL S.
truck smelled of smoke horribly and we had to ride with the windows down for the first 30 min. Also, windshield was very dirty. Other than that great experience.LESLIE R.
Tell the next customer about the tow haul button that comes on by default.DAREN G.
Nothing they were great all the way aroundNANCY K.
Easy and everything went smoothly.Bethany S.
El cliente no dejó un comentario.TURNER S.
No room to drop trailer where designated.BRYAN J.
Excellence is difficult to get. I get excellent service every time.JAY M.
Best facility we've dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.Deitra D. | Overall Experience
This location is fantastic. Have used several times. Everything seems to work well. Leave it as is. Great teamwork among employees. Rare.MARK D.
Wonderful and very clean location. Thank youMAURICE S.
El cliente no dejó un comentario.Lauren M.
El cliente no dejó un comentario.Anatoli S.
El cliente no dejó un comentario.Michael S. | Overall Experience
Online check in took 15 min to long all could have be done before i pick up . What i mean is i could have submitted my license before and be clear to drive and took a pic of my self when i got there And i could add all other contacts before on file when i got there ... when online waiting for approved it did not complete it did not give me any other option to fix or resubmit any other info.... just see the front desk but this will not help if i wanted it after hours i would be out of a truck . Front desk took less then five min.JAMES W.
Not so many stepsStacey R.
Everyone was polite and professional.Wayne C.
Associate who processed me at counter had zero personality an was very unwelcoming when I walked up. Very very little conversation. Processed my order an handed me paper an key and said that is your truck over there. No thank you, no need anything else, never asked if I had any questions etc.DANIEL L.
The gentleman that helped me at the front desk did an amazing job. I greatly appreciate everything. GraciasGEANINE D.
El cliente no dejó un comentario.JOHN A.
Fantastic experience all the way aroundâ€¦ from my initial call to make the reservation all the way to my drop off when returning! Very nice and helpful people!SHERRY D.
El cliente no dejó un comentario.JONATHAN C.
The interior had bugs and they got in my clothing and items. UHaul resolved the issue. I only book from the Hendersonville branch because I rarely if ever have issues. They are always courteous, professional, and resolve issues when/if they arise.KATHERINE M.
El cliente no dejó un comentario.ALANA H.
When you pick up a truck it should not be at 1/4 tank of gas. Wasted my time having to go get gas before I could use it.GREGORY F.
El cliente no dejó un comentario.Bryce A.
Great team at this location. Courteous and professional.MICHAEL S.
El cliente no dejó un comentario.Reeder S.
Never got A receipt sent to meDaniel M.
El cliente no dejó un comentario.Brian M.
The manager did provide very good customer service because of a small hiccup during the pick up process.Cataldo U.
El cliente no dejó un comentario.Levon W.
El cliente no dejó un comentario.Andrea S.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.Leigh B.
El cliente no dejó un comentario.Derrick J.
El cliente no dejó un comentario.Shane J.
El cliente no dejó un comentario.William B.
Online checkin took wayyyyy longer than just going to the desk. too much.Tenley P.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.DAVID P.
Fantastic customer careMark K.
El cliente no dejó un comentario.felicia R.
Great service!Charles H.
You need to return/contact customer. 1st time I went for scheduled appointment part wasn't there, but they never let me know & didn't change appointment. When they received the part I never knew it because they never let me know. When I called they said they had part and I missed my appointment at 12. I called at 12:30 and found that out. They wanted to reschedule me 3wks out - what? Finally convinced to allow the next day. They said they would call me when it's ready - at this point I knew better. I tried calling but call center is terrible- 2 20 minute calls later they told me couldn't get ahold of store. Went in before store closed and it was ready. Again- all issues are associated w/ poor customer communication. Just let your customer know - simpleMark R.
El cliente no dejó un comentario.DAVID M.
Everything is goodDAWN T.
UHAUL staff attached the 5 X 8 cargo trailer to my vehicle and made all the connections. I found it odd they did not use the rubber on the hooks at the end of each chain to secure them. When I stopped for gas, I found one of the hooks had been scraping on the ground and the rubber piece was missing. I secured both hooks and had no problems the rest of the trip.Anthony B.
I had a hitch and wires installed. All in 1 hour. Everyone was pleasant.David S.
Really, I can't name anything that you did wrong.I am very please with the work and its operation. For the sake just making a suggestion, I would like to suggest that you allow some later appointments. I had to have one of my kids take my car to you, because I work out of town.Samuel H.
Inform the customer about proper after hours check in. Not just there's a 24hr drop box. I did not know about the checkin process since no one told me.RHETT W.
Get some employees with a personality. The guy that checked me in clearly did not want to be there. The guy that did my return was better, but still, customer service is not that hard to do wellBRYAN B.
El cliente no dejó un comentario.Heather E.
Efficient and pleasant.Douglas S.
Nothing. The entire experience was great.WILLIAM W.
Customer Service blows I was told I would recieve a call back within 72 hours. Now 5 days later. You STOLE money from my account and I want it back!jeremy S.
Service was greatJOSEPH J.
Looked good, nice to see a dedicated uhaul facility.randall R.
It was nice to have the rental return area clearly marked.Randall R.
El cliente no dejó un comentario.WADE E.
El cliente no dejó un comentario.Alex T. | Overall Experience
The check engine light was on when I picked it up. I thought that I could check out the truck on the app and spent 30 minutes trying to do this before going in the store to find out that this was not the correct way to pick up the truck if the store is open.BENARD D.
The man that checked me out was not very friendly, but the one that checked me in was very friendly. Based on the checkout, I wouldn't come back to this location, but based on the return experience, I wouldn't go anywhere else. Some people aren't meant for dealing with the public.WALTER R.
El cliente no dejó un comentario.DEWEY R.
El cliente no dejó un comentario.ARTHUR C.
The salesperson was friendly. The 3 pieces of equipment we requested was not available. But the truck was at the site and ready to take. The salesperson did not walk us out to the truck and explain any requirements about the truck, to go over the operation of the truck, etc. Other than that it was a good experience.THOMAS T.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.JUSTIN S.
Very friendly and helpful.Margaret L.
Tried to call location to retrieve item left in truck. Got connected to the main office. Waited 7 minutes to speak with someone. They couldn't transfer my call or connect me directly. Said they would â€œsend a noteâ€ to have someone from the Hendersonville location call me. They never did.ELISA S.
Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we're friendly and helpful. I'll be using Uhaul for all moving and storage needs. ¡Gracias!CARLEE B. | First Impressions
El cliente no dejó un comentario.sandra K. | First Impressions
the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.candy b. | Overall Experience
El cliente no dejó un comentario.Niki B. | Online Move In
El cliente no dejó un comentario.keli w. | Overall Experience
Staff is always friendly and helpful.ED S. | Overall Experience
My storage has a smell to it.keli w. | First Impressions
From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.Deitra D. | First Impressions
Never an issue, All staff friendly, courteous, it's about the Customer....david d. | Overall Experience
El cliente no dejó un comentario.Carla M. | First Impressions
El cliente no dejó un comentario.SANDRA R. | Overall Experience
El cliente no dejó un comentario.Francisco P. | Overall Experience
your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).Imrich G. | First Impressions
El cliente no dejó un comentario.Kori H. | First Impressions
El cliente no dejó un comentario.ELENA R. | Overall Experience
El cliente no dejó un comentario.ANTWONE H. | First Impressions
Ty who is the manager was always very helpful, and took care of any problems.Justin H. | Overall Experience
El cliente no dejó un comentario.LAURA M. | First Impressions
I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.Frank L. | Overall Experience
The doors to the facility was open 80% of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.david r. | Overall Experience
El cliente no dejó un comentario.Nathan W. | Online Move In
El cliente no dejó un comentario.christina d. | First Impressions
I had the Best experience renting a truck and a unit!Jacquelyn R. | First Impressions
El cliente no dejó un comentario.Matt N. | First Impressions
We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.Jessica H. | Online Move In
I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.Cindy P. | First Impressions
Fast service!jim w. | First Impressions
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