Customer Reviews for U-Haul Moving & Storage of Hattiesburg

2,859 comentarios

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
1.0

I reserved a trailer online at a location. When I went to pick up the trailer I was told they didn't have it. Then had to drive 25min. To another location to get the trailer. When I went to return the trailer I went to the location I made the reservation at online, but was told it would cost me $200 extra to return it there. I tried calling and speaking with a manager and was very rudely told I had to take the trailer back to where I picked it up from. I explained I originally rented online from the location I was wanting to drop off. The manager told me I agreed to pick up from a different location and had to bring it back there. I asked why I can't drop the trailer off at the location where I was. She told me I could, but would be charged $200. This was the worst experience I have ever had with uhaul. Someone could have called me to let me know where I needed to pick up the trailer since it wasn't at the location I reserved. I should also be able to return the trailer to the closest uhaul to me without being charged extra for doing so. It was in the same city, just opposite ends. Can't yall move the equipment around to provide better quality service to customers?

DENNIS B. 
Rating:
5.0

I expected the dollie to be in the truck being I had reserved it almost 2 weeks in advance. Also called an order an appliance dollie but the lady didn't even put the order in.

JANET D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
1.0

Terrible customer service and the price are ridiculous.

JAZZMINE S. 
Rating:
4.0

The truck had a sticky substance on the cub holders and the truck only had a half tank of gas. It was also pretty pricey!

JAMELIA M. 
Rating:
1.0

Timothy Jones was my uhaul worker and he was so rude. He accused me of not having a truck reserved for me. He was very threatening.

Tory L. 
Rating:
5.0

Love this place , they are so friendly and nice.

EVELYN S. 
Rating:
4.0

Customer did not leave a comment.

EMILY H. 
Rating:
5.0

Joe was a great help checking my truck back in. He was friendly, respectful, and knowledgeable.

GARY J. 
Rating:
2.0

The man working the desk was completely inept, rude and dumb. He would not give me my key and kept me at the rental location for an hour before finally handing over my key.

Marcus N. 
Rating:
4.0

The equipment was not ready when I got there. The van I used did not have a spare tire. However Lisa was very helpful and kept me surprised of the situation during my wait.

KRISTA R. 
Rating:
4.0

This location had a nice large lot but smaller showroom. I was simply returning the truck here so supplies weren't needed but I was glad that I got all my supplies from the other location.

Charles S. 
Rating:
4.0

Was not as organized as they usually are.

REX D. 
Rating:
1.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
1.0

Agent that works on 09/29 morning shift was really not professional, messed up my reservation what lead me to an extra $247 because he booked me for a drop off location same as the pick up location, I can tell he was not focused at all, I want my money back

FATOU N. 
Rating:
3.0

Customer did not leave a comment.

angela S. 
Rating:
5.0

GMC box truck used too much gas

EARNEST B. 
Rating:
4.0

Customer did not leave a comment.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LYDELL W. 
Rating:
5.0

Customer did not leave a comment.

REGINA S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Faster service

BRUCE H. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Joe went out of his way to help me and was supper nice. Excellent service.

Pam S. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Have more than 1 person on duty!!!!

MARGARET L. 
Rating:
1.0

Customer did not leave a comment.

JAKEL L. 
Rating:
5.0

All was as expected. Great service. Staff friendly. Highly recommend.

ROBERT G. 
Rating:
4.0

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia T.  |  First Impressions 
Rating:
1.0

Person who checked in tow trailer used foul language regarding why we moving to area. He also was unwilling to back in trailer to take off truck. Everyone at location acted unwilling to help, including a man who's name tag stated he was the owner. I will do my best to never use this location again.

Wilma M. 
Rating:
3.0

Joe was great

NICHOLAS M. 
Rating:
4.0

I think y'all are doing a great job!

STELLA C. 
Rating:
5.0

Customer did not leave a comment.

D-ARIA S. 
Rating:
3.0

The staff can be a little more friendlier. I understand it's overwhelming but it shouldn't be written on your face. The day shift equipment guy was awesome . Both guys when we return the trailer was rude especially the guy on the inside. He was extremely rude to every customer he dealt with even if they were asking a simple question. I'm a business owner and he would definitely not be working for me treating my customers that way.

CHRISTIE C. 
Rating:
2.0

Ms. Hayes is very rude and treated me as if I was at fault for coming to their location. I had reserved a trailer for August 31 in early August. I requisition the Broadway Drive location. In all my confirmation emails and pre-registration, there was no mention that my pick-up location had changed. I explained that to me, but she made me feel inferior because I had received no phone calls or emails as to the location allegedly being changed.

Jonathan K. 
Rating:
3.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Service was top notch!,

KAREN W. 
Rating:
5.0

Nothing they very respectful and they have good attitude

DEKAHRI M. 
Rating:
5.0

Very efficient. Would recommend

JOHN L. 
Rating:
5.0

I’m from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Sherry R.  |  Overall Experience 
Rating:
5.0

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Julie M.  |  Overall Experience 
Rating:
1.0

My experience with Uhaul was pretty much terrible, the only location that was decent was the Eubank location in Albuquerque.At the Hattiesburg location is was on hold for 15 minutes twice with me hanging up each time. I went to the location but the manager would not even talk to me because "I had not paid:, I went back the next day and tried to show her my paid copy but she would not even look at my paper. What a terrible experience!

Lawrence M. 
Rating:
5.0

Just keep being polite and doing what you do

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Only one person working with 5-6 people waiting in line. She did An amazing job helping people but wait was over an hour (get her some help and pay her a bonus!). She did excellent job in a tough situation….

JEFFERY M. 
Rating:
5.0

The manager was exceptional. . . Especially while being short handed and doing some really hard tasks by herself!!

Lawrence F. 
Rating:
5.0

I was totally satisfied with the service.

Vivian H.  |  Overall Experience 
Rating:
3.0

When I made the reservation, I did not have a drop off location at that time. When I picked up the trailer I asked to input a drop off location but I was told that I could drop it off anywhere, which was not my preference. So my intent was to drop it off at the location where I intended on U-Haul to add the drop off point. The preferred location would not except the trailer there due to their space limitations. So I ended up going all the way out on Airline Highway. This was about an additional 45 minutes of my time. So my recommendation is, if you are able to let a customer know that space is limited at a drop off location, that would help them better prepare for a different location.

DAVID R. 
Rating:
3.0

I had appointment at 9:30 to pick up a UHaul and da lady was overwhelmed with all the customers she had because she was by herself. I didn't leave with my UHaul til about 10:45

BRANDON M. 
Rating:
1.0

Terrible customer service. Truck had lots of sand all in the cab. I reserved a truck and it was not available when I went to pick it up. I always used uhaul for moves and for towing but never again.

CHRISTOPHER P. 
Rating:
1.0

Uhaul was old and despite asking for newer one that was there was told had to use this one. Roof leaked and ruined our wood furniture and all our beds. Took it back immediately and was told I should have paid for insurance.

Christopher S. 
Rating:
1.0

The utility dolly I rented was not in the truck so I had to go all the back to the store to get it. Also $300 to rent a truck for 12 hours is absolutely ridiculous. Moving is already expensive enough but the rate that U-Haul (and other moving truck rentals) charge takes the cake!

Christina W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Asked for a size that was big enough to fit a queen bed, given too small of a trailer and had to exchange, then had to exchange again due to the trailer given to me had a bent tongue, was told I would get my deposit back and still haven't seen it. I've used uhaul multiple times personally and helped other people with them, after this experience I will never use uhaul again. ALSO when I had to exchange my first rental, they switched the destination from one way (to Starkville) to a local rental. So when I arrived in Starkville I almost had to pay someone either to take it back to Hattiesburg or pay the significant difference. I will say the gentleman that helped me in Hattiesburg was great and nice. He was trying to do everything on his own and I firmly believe none of this is directly his fault. Again, due to this experience I will no longer be using uhaul for anything.

REMINGTON L. 
Rating:
3.0

Customer did not leave a comment.

HALEY S. 
Rating:
4.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA F. 
Rating:
5.0

Customer did not leave a comment.

CORBIN W. 
Rating:
5.0

Customer did not leave a comment.

LILLIE F. 
Rating:
5.0

The regional scheduling model does not work if the home area does not answer. I tried to reschedule drop off in the area I traveled to but I was unable to get in contact with my home region. After 1.5 hours being re-transferred over and over I gave up and drove the trailer home empty. Very disappointed in that part of your services. Nonetheless, the drop off location is highly recommended if they are the servicing group. Very well managed.

KENT J. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

SHANE B. 
Rating:
5.0

Good service at this location.

SHERRY R. 
Rating:
5.0

Customer did not leave a comment.

Benito V. 
Rating:
5.0

Customer did not leave a comment.

ANNA H. 
Rating:
5.0

Mr Joe did a great job getting us checked in!!!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Exceptionally good through the entire transaction. Smooth, quick and easy. Kudos to the crew on Broadway drive in H'burg

David K. 
Rating:
5.0

Customer did not leave a comment.

Brigid E. 
Rating:
5.0

Customer did not leave a comment.

DARREN N. 
Rating:
5.0

Everyone was so amazingly helpful! We were stuck in a difficult and unexpected situation and the folks at U-Haul really came through for us. They went above and beyond in helping us and we were so thankful. So easy to work with!

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Judd G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

check in process, including the link to document damage to the truck, was very slow. the link is timed, and we had many pictures to take, so we were locked out 3 times. frustrating

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

The female agent who processed my pickup was efficient, but not very friendly. (I'm afraid I didn't take note of her name.) The agent who processed my return was also efficient, but he was more personable, which I appreciated.(I believe his name was Tim or Timothy.)

THOMAS K. 
Rating:
5.0

The drop-off representative was helpful and friendly!

Marcus G. 
Rating:
4.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Thanks

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

JACOB F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
3.0

Customer did not leave a comment.

LISA P. 
Rating:
4.0

It takes a long time to go through the process of renting a trailer. I know there are legal requirements and everything must be met but it seems longer than it should.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

The check out wait time was long as there were many others there. More workers would be helpful.

Milton B. 
Rating:
4.0

Good location, equipment in good shape.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Joe is helpful

TOMMY N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Easy and no hassle

todd H. 
Rating:
4.0

No issues with equipment. Thecreservatio system is terrible. I reserved tow dolly. Told when I showed up that it was not available. Then reserved a truck a tow dolly, showed up, truck but no dolly. Finally after 3 days waiting in a motel I got what I asked for. Be thankful that you have no real competition.

MARK T. 
Rating:
5.0

ALL GOOD EXCEPT CHECK-IN CLERK WAS OVER WORKED-WORKING INSIDE AND OUTSIDE. NEED OUTSIDE PERSON

JOhn C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert J.  |  First Impressions 
No reviews have been submitted for this location.

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