Customer Reviews for U-Haul Moving & Storage of Hattiesburg

2,902 reviews

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Waiting time on phone could be reduced so customers can access online applications more easier without going through loops

BARBARA K. 
Rating:
5.0

Customer did not leave a comment.

Kyndall H. 
Rating:
5.0

Customer did not leave a comment.

HOB COMMUNITY D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
3.0

Customer did not leave a comment.

TRADIS B. 
Rating:
5.0

Customer did not leave a comment.

ROGGIE B. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Melonie J. 
Rating:
5.0

Customer service person was incredibly helpful and I appreciated her tremendously.

CRAIG B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL PHILLIP B. 
Rating:
3.0

I reserved one about 3 1/2 miles from my house at trax tire when it came time to pick it up they told me I couldn't pick it up there I had to go all the way down to the Broadway location which is about 10 miles one way and 10 miles back that's my biggest gripe about U-Haul To be able to get a trailer closer to home I could've drove 2 1/2 miles to get one but no one had one in stock I could have drove 3 1/2 miles to another place and they didn't have one just need more stock

Michael M. 
Rating:
5.0

Great customer service at the pickup location and the agents on the 800 line when we had to schedule for a later pickup.

Wendi H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Great experience. Seamless return. Excellent service.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

SHANUQUIA B. 
Rating:
3.0

The overall reason we were sent to this location was handled badly. The location was fine; they were caught off guard too. Management was horrible who handle case and sent me there.

JOHNNIE J. 
Rating:
5.0

Excellent customer service. Great employee support,

dollie C. 
Rating:
3.0

The man that took the uhaul back was very rude and unprofessional. My mom was trying to explain something to him that the lady from earlier name Lisa told her. He took the paper and threw it in the trash. Told her it's so suspicious stuff going on around here. I would go there again!!!!

Jaleesa K. 
Rating:
4.0

Customer did not leave a comment.

HENRY M. 
Rating:
4.0

My pickup was changed to Wiggins, MS by Uhaul. Upon driving 30 extra miles to pick up my trailer, this location had 1 truck and 1 trailer( with things still inside) plus it was deserted! Called 800 number, on hold for 10 mins, drove 30 miles BACK to Hattiesburg and this location happen to have an early return so we finally got my rental. i was very upset with wasting over an hour of my time, not to mention gas! The location in Wiggins, MS does not exist and is a poor representation of your company!

RENAE E. 
Rating:
5.0

Just keep up the good work.

DAVID J. 
Rating:
3.0

Customer service

SCOTTY C. 
Rating:
5.0

Customer did not leave a comment.

JAN H. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN C. 
Rating:
3.0

Customer did not leave a comment.

MARCIA A. 
Rating:
4.0

Customer did not leave a comment.

barney S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

FELICIA B. 
Rating:
3.0

Customer did not leave a comment.

CARRIE S. 
Rating:
5.0

Yall are doing a great job. If I ever have to move in the future I'll definitely use uhaul.

Steven C. 
Rating:
3.0

This location is conveniently located and always has a large selection of vehicles. Unfortunately they have the worst service. I've never been able to get in and out in a timely manner. Despite signing up for mobile pickup up, I spent over 30 minutes inside waiting to be handed a key.

Casey J. 
Rating:
3.0

Get more. Help hire more. Employees business is very busy. Need more help

JANE W. 
Rating:
3.0

Customer did not leave a comment.

JERRY P. 
Rating:
4.0

Customer did not leave a comment.

OVERA C. 
Rating:
2.0

I reserved a truck and found out that it wasn't available at 7am on the day I was supposed to pick it up.. The lady working there helped as much as she could and was very helpful. She fund a truck I could use but it was a 26 foot and I ended up paying a ton for gas. I paid for a dolly and they didn't have one…… The truck shakes when you get to 60mph and the driver side door whistles wind super loud.

GEOFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Penny J. 
Rating:
5.0

So easy to drop off!!!

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
2.0

Customer did not leave a comment.

WILMA M.  |  Overall Experience 
Rating:
3.0

Properly train representatives so that we don't get conflicting quotes and information.....

Rebecca A. 
Rating:
1.0

I reserved a trailer online at a location. When I went to pick up the trailer I was told they didn't have it. Then had to drive 25min. To another location to get the trailer. When I went to return the trailer I went to the location I made the reservation at online, but was told it would cost me $200 extra to return it there. I tried calling and speaking with a manager and was very rudely told I had to take the trailer back to where I picked it up from. I explained I originally rented online from the location I was wanting to drop off. The manager told me I agreed to pick up from a different location and had to bring it back there. I asked why I can't drop the trailer off at the location where I was. She told me I could, but would be charged $200. This was the worst experience I have ever had with uhaul. Someone could have called me to let me know where I needed to pick up the trailer since it wasn't at the location I reserved. I should also be able to return the trailer to the closest uhaul to me without being charged extra for doing so. It was in the same city, just opposite ends. Can't yall move the equipment around to provide better quality service to customers?

DENNIS B. 
Rating:
5.0

I expected the dollie to be in the truck being I had reserved it almost 2 weeks in advance. Also called an order an appliance dollie but the lady didn't even put the order in.

JANET D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
1.0

Terrible customer service and the price are ridiculous.

JAZZMINE S. 
Rating:
4.0

The truck had a sticky substance on the cub holders and the truck only had a half tank of gas. It was also pretty pricey!

JAMELIA M. 
Rating:
1.0

Timothy Jones was my uhaul worker and he was so rude. He accused me of not having a truck reserved for me. He was very threatening.

Tory L. 
Rating:
5.0

Love this place , they are so friendly and nice.

EVELYN S. 
Rating:
4.0

Customer did not leave a comment.

EMILY H. 
Rating:
5.0

Joe was a great help checking my truck back in. He was friendly, respectful, and knowledgeable.

GARY J. 
Rating:
2.0

The man working the desk was completely inept, rude and dumb. He would not give me my key and kept me at the rental location for an hour before finally handing over my key.

Marcus N. 
Rating:
4.0

The equipment was not ready when I got there. The van I used did not have a spare tire. However Lisa was very helpful and kept me surprised of the situation during my wait.

KRISTA R. 
Rating:
4.0

This location had a nice large lot but smaller showroom. I was simply returning the truck here so supplies weren't needed but I was glad that I got all my supplies from the other location.

Charles S. 
Rating:
4.0

Was not as organized as they usually are.

REX D. 
Rating:
1.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
1.0

Agent that works on 09/29 morning shift was really not professional, messed up my reservation what lead me to an extra $247 because he booked me for a drop off location same as the pick up location, I can tell he was not focused at all, I want my money back

FATOU N. 
Rating:
3.0

Customer did not leave a comment.

angela S. 
Rating:
5.0

GMC box truck used too much gas

EARNEST B. 
Rating:
4.0

Customer did not leave a comment.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LYDELL W. 
Rating:
5.0

Customer did not leave a comment.

REGINA S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Faster service

BRUCE H. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Joe went out of his way to help me and was supper nice. Excellent service.

Pam S. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Have more than 1 person on duty!!!!

MARGARET L. 
Rating:
1.0

Customer did not leave a comment.

JAKEL L. 
Rating:
5.0

All was as expected. Great service. Staff friendly. Highly recommend.

ROBERT G. 
Rating:
4.0

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia T.  |  First Impressions 
Rating:
1.0

Person who checked in tow trailer used foul language regarding why we moving to area. He also was unwilling to back in trailer to take off truck. Everyone at location acted unwilling to help, including a man who's name tag stated he was the owner. I will do my best to never use this location again.

Wilma M. 
Rating:
3.0

Joe was great

NICHOLAS M. 
Rating:
4.0

I think y'all are doing a great job!

STELLA C. 
Rating:
5.0

Customer did not leave a comment.

D-ARIA S. 
Rating:
3.0

The staff can be a little more friendlier. I understand it's overwhelming but it shouldn't be written on your face. The day shift equipment guy was awesome . Both guys when we return the trailer was rude especially the guy on the inside. He was extremely rude to every customer he dealt with even if they were asking a simple question. I'm a business owner and he would definitely not be working for me treating my customers that way.

CHRISTIE C. 
Rating:
2.0

Ms. Hayes is very rude and treated me as if I was at fault for coming to their location. I had reserved a trailer for August 31 in early August. I requisition the Broadway Drive location. In all my confirmation emails and pre-registration, there was no mention that my pick-up location had changed. I explained that to me, but she made me feel inferior because I had received no phone calls or emails as to the location allegedly being changed.

Jonathan K. 
Rating:
3.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Service was top notch!,

KAREN W. 
Rating:
5.0

Nothing they very respectful and they have good attitude

DEKAHRI M. 
Rating:
5.0

Very efficient. Would recommend

JOHN L. 
Rating:
1.0

My experience with Uhaul was pretty much terrible, the only location that was decent was the Eubank location in Albuquerque.At the Hattiesburg location is was on hold for 15 minutes twice with me hanging up each time. I went to the location but the manager would not even talk to me because "I had not paid:, I went back the next day and tried to show her my paid copy but she would not even look at my paper. What a terrible experience!

Lawrence M. 
Rating:
5.0

Just keep being polite and doing what you do

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Only one person working with 5-6 people waiting in line. She did An amazing job helping people but wait was over an hour (get her some help and pay her a bonus!). She did excellent job in a tough situation….

JEFFERY M. 
Rating:
5.0

The manager was exceptional. . . Especially while being short handed and doing some really hard tasks by herself!!

Lawrence F. 
Rating:
3.0

When I made the reservation, I did not have a drop off location at that time. When I picked up the trailer I asked to input a drop off location but I was told that I could drop it off anywhere, which was not my preference. So my intent was to drop it off at the location where I intended on U-Haul to add the drop off point. The preferred location would not except the trailer there due to their space limitations. So I ended up going all the way out on Airline Highway. This was about an additional 45 minutes of my time. So my recommendation is, if you are able to let a customer know that space is limited at a drop off location, that would help them better prepare for a different location.

DAVID R. 
Rating:
3.0

I had appointment at 9:30 to pick up a UHaul and da lady was overwhelmed with all the customers she had because she was by herself. I didn't leave with my UHaul til about 10:45

BRANDON M. 
Rating:
1.0

Terrible customer service. Truck had lots of sand all in the cab. I reserved a truck and it was not available when I went to pick it up. I always used uhaul for moves and for towing but never again.

CHRISTOPHER P. 
Rating:
1.0

Uhaul was old and despite asking for newer one that was there was told had to use this one. Roof leaked and ruined our wood furniture and all our beds. Took it back immediately and was told I should have paid for insurance.

Christopher S. 
Rating:
1.0

The utility dolly I rented was not in the truck so I had to go all the back to the store to get it. Also $300 to rent a truck for 12 hours is absolutely ridiculous. Moving is already expensive enough but the rate that U-Haul (and other moving truck rentals) charge takes the cake!

Christina W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Asked for a size that was big enough to fit a queen bed, given too small of a trailer and had to exchange, then had to exchange again due to the trailer given to me had a bent tongue, was told I would get my deposit back and still haven't seen it. I've used uhaul multiple times personally and helped other people with them, after this experience I will never use uhaul again. ALSO when I had to exchange my first rental, they switched the destination from one way (to Starkville) to a local rental. So when I arrived in Starkville I almost had to pay someone either to take it back to Hattiesburg or pay the significant difference. I will say the gentleman that helped me in Hattiesburg was great and nice. He was trying to do everything on his own and I firmly believe none of this is directly his fault. Again, due to this experience I will no longer be using uhaul for anything.

REMINGTON L. 
Rating:
3.0

Customer did not leave a comment.

HALEY S. 
Rating:
1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert J.  |  First Impressions 
No reviews have been submitted for this location.

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