Comentarios del cliente para U-Haul Moving & Storage of Hattiesburg

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Hattiesburg

Grado total:

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Barbara W. en

Grado:

El cliente no dejó un comentario.

Charles A. en

Grado:

El cliente no dejó un comentario.

Garry B. en

Grado:

El cliente no dejó un comentario.

Roy A C. en

Grado:

The receptionist was rude with an attitude. She even stated that she didn’t care about the concerns of the customer. “ I just over look them.” The gentleman on duty with her was rude also. He threw the 1 month storage voucher to me. Neither volunteered to give me the voucher. I had to ask for it. They even had a little confrontation about codes. I noticed that I received a different greeting from the customer following me. This customer was greeted with a smile and pleasant voice tones. It was too obvious!!!! To improve: Customer Service- being helpful and courteous to every customer.

devin g. en

Grado:

Poor Customer Service reserved a truck 2 weeks prior to time reservation price and trip was changed so many times

Peggy M. en

Grado:

They had our order all messed up then when we finally got our truck the rearend was going out and no a/c. They had us call roadside assistance and then after calling them told us to come to the store and they would take care of us We went to the store again and they could not give us a 26ft truck as we ordered but they had one there but it could only be used locally. The gentleman admitted he knew there were problems with the truck they rented us. So, okay they could only give us a 20 ft instead of a 26 ft. but I asked them to let roadside know we were taken care of and they did not the serviceman showed up about 9:00 I think, then we drove the truck and had no a/c for over half the trip and the engine sounded awful. We just held our breath we would make it to PA . Such a miserable trip!! We are looking to move again in about a year but U-Haul has really let us down this time!!!!

Justin W. en

Grado:

Ensure the vehicle is on the required 1/4 tank prior to renting the vehicle to a customer and expecting it returned at a 1/4 tank.

Bartleyduncan G. en

Grado:

Excellent service!!!Knowledgeable and friendly staff!!

russell r. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

El cliente no dejó un comentario.

Lindsay R. en

Grado:

El cliente no dejó un comentario.

jerome w. en

Grado:

Securely attach trailer to vehicle, using hitch and chains.

Darnicka C. en

Grado:

Everything was good at pick up until I returned truck the guy was rude ,seem like he didn't want to be there.i asked about the price and why it had went up ,no problem with paying just wanted details and it seems like that was a problem for him .he seem to be in a rush ,not friendly at all, he seemed frustrated he was a total ASS!!! Next time I need to drop off I will be sure it's not with him or at night ..The morning crew at pick up was great and for that reason I will come back again but rated average due to drop off

CONNIE C. en

Grado:

El cliente no dejó un comentario.

Clarke L. en

Grado:

El cliente no dejó un comentario.

paul g. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Need faster check in. Took 40 minutes to get truck.

DANNY H. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

I was provided with prompt and friendly service!

brandi n. en

Grado:

This is not an improvement. But the customer service woman that helped us went above and beyond to make sure we got off safely!

ELIZABETH F. en

Grado:

El cliente no dejó un comentario.

Tammy H. en

Grado:

We arrived and were told a different price from the quote online. I didn't have enough on one card, so I asked to use 2 forms of payment. I was told they could not do that. I had to go to my bank, in a different town and make a deposit, then call my credit card company and asked to post the payment. They had to call my bank with me on the phone and verify the payment. We then had to drive back to UHaul to pick up the truck. She told us nothing about the truck and it was almost on empty, so the first thing we had to do was stop for gas. We arrived to pick up our belongings 3 hours later than planned to find the furniture pads and appliance dolly were not in the truck. The manger called later and said my account would be credited and it never was. We were able to get what we needed from Storage Choice in Petal, MS. About half way to our destination, the service engine light came on. I called UHaul and was told if the truck was acting okay, it was probably time for service. So, we were given a truck that was close to service time for a trip that was over 900 miles. Our pick up location was not the one we chose and was out of our way, costing us time and money. We spent a lot of money with UHaul and expected better service. Our drop off experience in Waukee, IA was great. I would never recommend anyone to go to the Broadway Drive location. They are rude, sloppy and have no idea what they are doing.

Alison N. en

Grado:

All of our experiences with U-Haul have been wonderful Raven and her staff go above and beyond to make sure that we are in and out quickly when we rent vans for our events. We could not execute our events without their assistance. Thank you, U-Haul!

Kimala B. en

Grado:

El cliente no dejó un comentario.

Brendan J. en

Grado:

The lot was packed full with U-Haul equipment, so had to drop the trailer in the back next to the storage units and a car dolly. Received 2 calls saying I never dropped it off and that they checked cameras- which was a lie. I had to explain in tiny detail for the 3rd time on the phone where I dropped it, when, and why. I do not like being accused of lying or being a thief. Employees shouldn’t be so lazy and actually go look and check their drop box for the paperwork so they actually know what they’re looking for.

Michael P. en

Grado:

Great

ALISHA W. en

Grado:

Called about charges an never got a return called

Pat E. en

Grado:

No additional comment

Shareka B. en

Grado:

Thanks I’m a happy satisfied customer

Slade F. en

Grado:

The store on 918 Broadway was awesome - I was in and out in under 10 minutes. I started my day however at a U-Haul location at 1303 West 7th St.. Dylan did most of the work helping me, and he had a guy named Shod that was assisting. Shod broke the first car hauler by winding the gear handle too hard. The second trailer looked smaller, but no one knew for sure. While we waited to unload the first trailer, Shod fired up a cigarette. It was extremely unprofessional and not I imagine the way U-Haul wants to be represented. A very poor experience. Fortunately Raven over at the Broadway location was on top of her game.

Nathan W. en

Grado:

We had a. Very good experience With the young lady

Gareth W. en

Grado:

El cliente no dejó un comentario.

gary s. en

Grado:

Understaffed. No assistance hooking up trailer.

Justin B. en

Grado:

El cliente no dejó un comentario.

Rodney J. en

Grado:

Do not charge for extended rental.rented for one day but had to extended for three more days because of rain i think i paid additional fee . if you get three more days of rental than you made more money and the van i had was not in demand there three others sitting out there.

christy m. en

Grado:

El cliente no dejó un comentario.

Mitch H. en

Grado:

Favorite uhaul location in Hattiesburg easily the friendliest most helpful staff

Deborah R. en

Grado:

El cliente no dejó un comentario.

Derrick B. en

Grado:

El cliente no dejó un comentario.

Jimmy B. en

Grado:

El cliente no dejó un comentario.

cecil l. en

Grado:

El cliente no dejó un comentario.

Aaron H. en

Grado:

Took an hour just to get the uhaul and the uhaul had barely any gas. The man did bare minimum explaining the tow dolly.

April N. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Keep up the good work

Felicia W. en

Grado:

What I ordered online was not available in the store. I only had one dollies but I requested 4. The moving company uhaul advertised that I used was garbage trash and the mover never showed up. Horrible experience!

James S. en

Grado:

El cliente no dejó un comentario.

Janette P. en

Grado:

I came in at 4:30pm to get a trailer hitch put on my truck. I was told it was too late even though the posted hours were 7a-7p. I was offered 11:00 am the next day and paid for the hitch. Five minutes after I drove away I got a call, according to the manager trailer hitches cannot be installed on Sunday. I finally got the hitch installed Monday morning and the young man who was helping me was very apologetic and met me at 7:00a and went right to work getting it installed.

TIFFANY F. en

Grado:

El cliente no dejó un comentario.

Shawnese A. en

Grado:

El cliente no dejó un comentario.

Pamela F. en

Grado:

Only complaint was they failed to put my blankets in the truck. Once I realized this I called. Blankets still have not been credited to my account

Maddie C. en

Grado:

They didn't have the dolly I had requested and did not give me a heads up. The woman was not even remotely apologetic and honestly seemed apathetic about the whole thing. I had to drive the U haul to another location to get it (7th Street, Hattiesburg) and she gave me 5 free miles which was BARELY enough (if at all, because one of the roads was blocked.) The guy was a bit more friendly there, but just kind of motioned at the dolly to show me where it was and just disappeared.

pauline b. en

Grado:

El cliente no dejó un comentario.

John Todd G. en

Grado:

El cliente no dejó un comentario.

GLORIA S. en

Grado:

Nothing, because the service was welcoming!!!!

tiffany j. en

Grado:

El cliente no dejó un comentario.

Ray C. en

Grado:

El cliente no dejó un comentario.

Sherry L. en

Grado:

El cliente no dejó un comentario.

Ravic R. en

Grado:

El cliente no dejó un comentario.

Chris P. en

Grado:

Drop off took less than 5 minutes, very promp and courteous.

Shalanda G. en

Grado:

It would be very helpful if there were more than 1 employee working and have reserved equipment available for reservation time

Leland R H. en

Grado:

El cliente no dejó un comentario.

sam f. en

Grado:

Raven is a good manager of competent staff. All personnel looked like keeper. Managers and workers are increasingly hard to find. Well done.

Renet C. en

Grado:

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

LINDA A. en

Grado:

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

kelly p. en

Grado:

N/A

Cynthia B. en

Grado:

Very pleased with entire shipping process.