Customer Reviews for U-Haul Moving & Storage of Hattiesburg

2,953 comentarios

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

Everything is great no need for improvement

MELISSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

The manager who handled the rental fir me was exceptionally knowledgeable and helpful.

CHARLOTTE G. 
Clasificación:
5.0

Employee was super sweet no issues at all.

lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia E. 
Clasificación:
4.0

My pickup location was changed to one further away from where I was loading. U-Haul then charged me for the extra miles that U-Haul imposed upon me. They should refund the extra miles charged and reimburse me for my car mileage to the further pickup location.

ROBERT S. 
Clasificación:
5.0

Staff did a great job when I made the reservation, at pickup, and upon return. Great having this resource in Hattiesburg.

ROBERT L. 
Clasificación:
5.0

No problem to give advice.

EDDIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

wand J. 
Clasificación:
3.0

El cliente no dejó un comentario.

WANDA J. 
Clasificación:
4.0

Prompt and friendly.

SEAN H. 
Clasificación:
5.0

Small trailers need visable markers from the vehicle mirrors when backing up

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA J. 
Clasificación:
2.0

Customer service takes to long. Also we were charged for 2 days when we clearly brought it back the same day. It was our last time to use U-Haul.

CHRISTOPHER T. 
Clasificación:
5.0

Everything was great

GREGORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brashel W. 
Clasificación:
2.0

I made a online reservation and it said a total different amount then when I came in store. Pulse I wasted gas cause my reservation was all wrong. Had to go to a different location

KINA M. 
Clasificación:
4.0

Although the equipment was clean and the location is nice, the staffing needs to ensure the physical strength necessary to pull back the lift jack to place the hitch correctly on the trailer. I lost the trailer within 7 miles of the location. The wait was very long as only 1 person was available for all task on a very busy day.

Sybil P. 
Clasificación:
3.0

Didn't have the size truck I reserved. Was given a much larger truck that was very difficult to fit in the apartment complex and storage facility I went to.

Mickey D. 
Clasificación:
5.0

Not happy I had to pass 2 uhaul locations to return the trailer to this particular location.

BETTY B. 
Clasificación:
4.0

I was satisfied.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
1.0

Getting the hitch for my van. I called my nearest U haul location, told them about my van and what I was planning on doing. They said that they would have to order my hitch and would be in the next Saturday. I arrived on Saturday and it was not in, so we made arrangements for the hitch to be put on the next Saturday. I arrived Saturday. They said my appointment was for last Thursday. Not! Anyway. My first quote was for $ 320.00 then it went up to $360.00 because of an error. Whatever! Picking up my rental. I had numerous emails say my rental was confirmed, and then canceled all in the same morning. At the U haul pick up location, my new hitch attachment, the ball was on the down swoop, which allowed very little clearance for the trailer and the ground. The lady at the shop with very little patience, tried to get the ball off the attachment to reverse it for the up swing position, using an impact wrench for a good 15 minutes she had no luck, because it was put on by a machine. I then traded my attachment with a another person in the waiting room who happened to have a spare, I purchased another 2'' ball for $ 10.00 from U haul, and the lady put it on, we hooked up the trailer and tested the electronics. After we left, and after further investigation I noticed there was no kotter pin in the ball stem,so improvising, I made one out of a coat hanger. Needless to say, my experience with U haul has not been very good !

TIMOTHY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIGGETTE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

Dropped off without any issues. Staff was helpful and friendly here too.

Mark M. 
Clasificación:
2.0

Owner is unhelpful and not friendly, online checkin is useless

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

customer service was great.

LENELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMEKA B. 
Clasificación:
5.0

Easy in and out.

Andrew G. 
Clasificación:
5.0

Absolutely great

TENICSHA D. 
Clasificación:
2.0

Did not have the equipment that I reserved. The lady running the desk was liken oh well this is what we have take it or leave it

Robert S. 
Clasificación:
3.0

The appliance dolly was not available for us

Kyla G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRI S. 
Clasificación:
1.0

Only 1 worker with lines of people. Had to have equipment back at a certain time and then wait 30 minutes on somebody to get it checked in. The trailer had a foul odor. Awful

Randi F. 
Clasificación:
4.0

My check in and check out person was very nice.

CHARISSE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
5.0

Extra help! Customer having to wait too long.

EDDIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances H. 
Clasificación:
5.0

Lisa was a pleasure to work with

SARAH C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JARRED P. 
Clasificación:
3.0

More concerned about the needs of the customer.

Dwayne P. 
Clasificación:
5.0

Waiting time on phone could be reduced so customers can access online applications more easier without going through loops

BARBARA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyndall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOB COMMUNITY D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRADIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGGIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melonie J. 
Clasificación:
5.0

Customer service person was incredibly helpful and I appreciated her tremendously.

CRAIG B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL PHILLIP B. 
Clasificación:
3.0

I reserved one about 3 1/2 miles from my house at trax tire when it came time to pick it up they told me I couldn't pick it up there I had to go all the way down to the Broadway location which is about 10 miles one way and 10 miles back that's my biggest gripe about U-Haul To be able to get a trailer closer to home I could've drove 2 1/2 miles to get one but no one had one in stock I could have drove 3 1/2 miles to another place and they didn't have one just need more stock

Michael M. 
Clasificación:
5.0

Great customer service at the pickup location and the agents on the 800 line when we had to schedule for a later pickup.

Wendi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

Great experience. Seamless return. Excellent service.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANUQUIA B. 
Clasificación:
3.0

The overall reason we were sent to this location was handled badly. The location was fine; they were caught off guard too. Management was horrible who handle case and sent me there.

JOHNNIE J. 
Clasificación:
5.0

Excellent customer service. Great employee support,

dollie C. 
Clasificación:
3.0

The man that took the uhaul back was very rude and unprofessional. My mom was trying to explain something to him that the lady from earlier name Lisa told her. He took the paper and threw it in the trash. Told her it's so suspicious stuff going on around here. I would go there again!!!!

Jaleesa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY M. 
Clasificación:
4.0

My pickup was changed to Wiggins, MS by Uhaul. Upon driving 30 extra miles to pick up my trailer, this location had 1 truck and 1 trailer( with things still inside) plus it was deserted! Called 800 number, on hold for 10 mins, drove 30 miles BACK to Hattiesburg and this location happen to have an early return so we finally got my rental. i was very upset with wasting over an hour of my time, not to mention gas! The location in Wiggins, MS does not exist and is a poor representation of your company!

RENAE E. 
Clasificación:
5.0

Just keep up the good work.

DAVID J. 
Clasificación:
3.0

Servicio al cliente

SCOTTY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCIA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

barney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARRIE S. 
Clasificación:
5.0

Yall are doing a great job. If I ever have to move in the future I'll definitely use uhaul.

Steven C. 
Clasificación:
3.0

This location is conveniently located and always has a large selection of vehicles. Unfortunately they have the worst service. I've never been able to get in and out in a timely manner. Despite signing up for mobile pickup up, I spent over 30 minutes inside waiting to be handed a key.

Casey J. 
Clasificación:
3.0

Get more. Help hire more. Employees business is very busy. Need more help

JANE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERRY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

OVERA C. 
Clasificación:
2.0

I reserved a truck and found out that it wasn't available at 7am on the day I was supposed to pick it up.. The lady working there helped as much as she could and was very helpful. She fund a truck I could use but it was a 26 foot and I ended up paying a ton for gas. I paid for a dolly and they didn't have one…… The truck shakes when you get to 60mph and the driver side door whistles wind super loud.

GEOFFREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny J. 
Clasificación:
5.0

So easy to drop off!!!

EMILY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
3.0

Properly train representatives so that we don't get conflicting quotes and information.....

Rebecca A. 
Clasificación:
1.0

I reserved a trailer online at a location. When I went to pick up the trailer I was told they didn't have it. Then had to drive 25min. To another location to get the trailer. When I went to return the trailer I went to the location I made the reservation at online, but was told it would cost me $200 extra to return it there. I tried calling and speaking with a manager and was very rudely told I had to take the trailer back to where I picked it up from. I explained I originally rented online from the location I was wanting to drop off. The manager told me I agreed to pick up from a different location and had to bring it back there. I asked why I can't drop the trailer off at the location where I was. She told me I could, but would be charged $200. This was the worst experience I have ever had with uhaul. Someone could have called me to let me know where I needed to pick up the trailer since it wasn't at the location I reserved. I should also be able to return the trailer to the closest uhaul to me without being charged extra for doing so. It was in the same city, just opposite ends. Can't yall move the equipment around to provide better quality service to customers?

DENNIS B. 
Clasificación:
5.0

I expected the dollie to be in the truck being I had reserved it almost 2 weeks in advance. Also called an order an appliance dollie but the lady didn't even put the order in.

JANET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W. 
Clasificación:
1.0

Terrible customer service and the price are ridiculous.

JAZZMINE S. 
Clasificación:
4.0

The truck had a sticky substance on the cub holders and the truck only had a half tank of gas. It was also pretty pricey!

JAMELIA M. 
Clasificación:
1.0

Timothy Jones was my uhaul worker and he was so rude. He accused me of not having a truck reserved for me. He was very threatening.

Tory L. 
Clasificación:
5.0

Love this place , they are so friendly and nice.

EVELYN S. 
Clasificación:
1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba