El cliente no dejó un comentario.Coriyon D. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Harrison Township
U-Haul Truck Share 24/7© Location
Dayton, OH 45406
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Road side assistance needs to be MUCH quicker. The equipment shouldn't malfunction. There should never be a time I have to sit and wait hours because I can't close your stupid cabin door. Super unacceptable! The latch lock to the door got stuck in the track and I could not secure my items while I drove from one location to the other. Called road side assistance whom had a wait time to answer my request and then gave me a 90min turn around time. In addition to that mishap your non-traction tires got stuck in the mad costing me another $230 just to get your dumb truck out smhSara G.
My cellphone was dead so I couldn't return the rental online while there. I dropped the truck off prior to 8 pm. I'm filing a complaint with the BBBShanata C.
El cliente no dejó un comentario.Benjamin N.
Nothing, keep up the good work.Aaron D.
From start to finish, from pick up to check in, was easy and well done. The customer service was spot on and helpful. ¡Gracias!timothy C.
El cliente no dejó un comentario.Albert B.
El cliente no dejó un comentario.annette A.
There should be more than one employee covering this location in case one has an issue and will be late or absent. The clerk was very late, causing my move to start late. In addition I had to pay the movers (set up through UHAUL) for their time while they waited for me to show up with the truck.Anita C.
Very polite and professional service.Homer P.
Have a better working vehicle And better customer servicederrick H.
El cliente no dejó un comentario.Sky K.
Change the representative. He was rude and nasty. He failed to add the equipment charge on the initial order. He failed to then load the dolly on the vehicle. Further, he walked the previous customer to their vehicle. He SANG whistled and hummed the whole time when checking my vehicle back in like a petulant child. I spoke to him with the same tone with which he began speaking to me. He was awful and probably the reason that location should CLOSETasha M.
My compliments to the facility, ease of pick-up/drop-off, and courtesy of the manager at this location. My only concern: Everything worked as expected except the ignition switch, which I had to "wiggle" multiple times before the truck would start (yes I held the brake down, moved the steering wheel, etc.). This happened from when I first picked up the truck (I thought maybe I had the wrong key) and every time to start. I strongly recommend repairing the ignition switch on this truck.Jose C.
El cliente no dejó un comentario.Takeyia G.
The staff was really friendly and got me in and out very quickEbony J.
All service rendered was done above average. It was experdited with expertise. Thank you so much.Betty M.
The gentleman that provided our service was excellent. He was very helpful with accommodating the additional time needed to complete the move.Angela T.
Truck was fine customer was awfulINGRID E.
El cliente no dejó un comentario.DANIELLE D.
El cliente no dejó un comentario.DIANNA S.
El cliente no dejó un comentario.KATHRYN M.
Tell your customers that they have to be on site with "location services" turned on (on their phone) to do the online return process. Also, warn them not to return the keys until the return process is finished online. This whole experience was a nightmare that could've been avoided with better communication. Also, uhaul's online services are VERY CONFUSING. Not user friendly AT ALL!Amber C.
El cliente no dejó un comentario.Betty W.
Everyone and everything was really good.Joan C.
El cliente no dejó un comentario.Zhanell P.
El cliente no dejó un comentario.Aaron T.
El cliente no dejó un comentario.AMON S.
You're doing just fine.Lois M.
El cliente no dejó un comentario.Danielle F.
El cliente no dejó un comentario.Derrick S.
Only problem noted, was having trouble logging in on website to return vehicle. Overall, the staff were friendly and professional.REINA B.
El cliente no dejó un comentario.WILLIAM B.
Service and equipment was 100% on point, no improvement needed.Ray L.
we got there at 9am and had to wait 25 minutes to get our truck only to find out that the truck 26ft we reserved had not been returned. therefore i had to get a smaller one and make more trips. i would have appreciated a phone call or something for the inconvenience.Aaron G.
We dropped the truck off Saturday night and put key in the slotdonna C.
El cliente no dejó un comentario.Keldon S.
The 17â€ was extremely rough to drive. It needed severe maintenance to it. It also wasn't thoroughly cleaned out.JACQUELYNN F.
Nothing, the staff were friendly and welcoming. All of my questions were answered and everything was thorough. Great job!Tracie C.
El cliente no dejó un comentario.Damien M.
They were very friendly and helpfulJENNIFER G.
El cliente no dejó un comentario.Jeffrey N.
Staff is very knowledgeable and friendly.Philip S.
El cliente no dejó un comentario.Price C.
El cliente no dejó un comentario.William H.
I did the 24/7 rental but still had to go inside to get the key. Once again I couldn't find the drop box for after hours return.KEITH C.
El cliente no dejó un comentario.CARLEEN F.
It is completely unethical to charge additional days for equipment return on the day of the contract. The employee told me it was alright to just leave the equipment 5 minutes after closing. I was charged a late fee AND an additional day rental, even though I had permission through the employee and customer service.Thomas K.
El cliente no dejó un comentario.Chris L.
No one was at the facility when we arrived for pick up. We had to cancel our reservation and reschedule for Wednesday June 10th. Again no one was at the location so we had to go to Salem and Gettysburg for a truck pick up and pray that someone would be at 3936 Salem so we could rent the storage unit. It was a very bad experience from June 6th until June 10th.Jhanera H.
Everything was Perfect!!!!Sharita F.
El cliente no dejó un comentario.Kristie M.
Staff is awesome!!!Kristin Y.
One big issue... the truck didn't have a full gas tank. I was told that this is a standard practice. I had to purchase gasoline by estimating. I don't think this is a fair practice since I was willing to pay to refill the tank after my use. Thanks.Douglas M.
El cliente no dejó un comentario.Valerie M.
El cliente no dejó un comentario.Josephine T.
El cliente no dejó un comentario.LaToya C.
very satisfiedMichael W.
El cliente no dejó un comentario.Rose J.
El cliente no dejó un comentario.Princie F.
Stephen was very pleasant and helpful. Excellent customer serviceKimberly R.
I do not like the fact of taking a picture of my IDJohn P.
Nothing everything was great!Jasmine H.
It's all goodChris S.
Everything was goodRondale D.
Continue your good work.Vonda F.
A single employee in this location seems dangerous to the employees safety. Also having a single employee tends to leave areas of the business not managed and subject to possible loss. Customer service from your representative from this location was outstanding and a great example of what is wanted in an employee!!Mark C.
El cliente no dejó un comentario.Porter H.
El cliente no dejó un comentario.Thomas J.
Avery time I rented anything from U-Haul, I got A-one service and anything I had to rent. from the one on Salem and Gettyburg location. Cora E, CrenshawCora C.
Owner was very professional and helpful.Wayne W.
I was not told to check my check in by phone. I brought the truck back at 8:00 Am per the contract time. I was charged a 23 after hour fee. The manager stated it was my fault, because the store was closed. Again I followed the check in instructions, I placed the key in the lock box. He stated some one could have fished it out the lock box and stole the truck. Which was parked in its assigned place. I will think long and hard before using uhaul againTanisha R.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.James C.
I thought that the rate that I was charged would allow me to keep the truck for 24hrs. I told the agent that I should be done in 4hrs, but unforeseen circumstances forced me to have it longer. I didn't realize that I could've been charged for an extra day just because I went over. In short, if the rate is not for a 24 hr. period, then it should be communicated. Also, the guy was rude when I returned the truck. I will probably go elsewhere to rent a truck.Charles D.
I had asked to have them call me and use my credit card but they charged my son in law when he came to get the truck. He was doing me a favor . I reimbursed him but it wasn't how I had asked it to be handledjoe D.
El cliente no dejó un comentario.Nayiasha T.
El cliente no dejó un comentario.Kelvin J.
El cliente no dejó un comentario.Teresa W.
When I reserved a U-Haul online they sent me to to a location , that I passed by one to get to tge one they sent me too .. Also there are some other local ones that were not even given to me as and option to reserve at .Ginger M.
El cliente no dejó un comentario.Markeyta B.
Good place. Good prices. Good service. In and out. Highly recommend.Amber B.
Extraordinario servicio al clienteTiona C.
El cliente no dejó un comentario.Shron F.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.Rebecca O.
Not the best of locations for a 1 AM drop off, or any time for that matter. The guy at the counter was friendly and professional. The key return slot is damn near impossible to find.Bill E.
El cliente no dejó un comentario.Kamille H.
El cliente no dejó un comentario.Ashley M.
El cliente no dejó un comentario.Andrea P.
El cliente no dejó un comentario.Steven L.
El cliente no dejó un comentario.Ericka R.
El cliente no dejó un comentario.Carl P.
El cliente no dejó un comentario.Debra L.
Miscellaneous charges on my account. I've been charged differently from what's showing on my receiptDaleshay S.
El cliente no dejó un comentario.Kenneth W.
Excellent customer service. Staff is patient, courteous, and knowledgeable. They went above and beyond for me.Nalisa T.
El cliente no dejó un comentario.Aaron B.
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