Customer Reviews for U-Haul Moving & Storage of Harlan Heights

7,329 reviews

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The young man was very helpful, friendly, prompt, and professional.

Jay R F. 
Rating:
5.0

Great service

JUSTIN P. 
Rating:
5.0

Thank you for a great experience with your customer service! Happy holidays!

CRAIG S. 
Rating:
5.0

I don't think these gentlemen can improve on anything, they are the best.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

VELMA C. 
Rating:
1.0

Windshield dirty, gas tank almost empty 1/4 full,,,

SANTIAGO G. 
Rating:
3.0

Have dollies, fix cupholder

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Here again Uhaul online had it all wrong. I booked 6750 E tangue verde as the drop off. I then called them from the road and they said they are not equipped to handle any drop offs. Come on Uhaul..........you totally blew the reservation to pick-up and drop off. BOTH MADE THIS CUSTOMER GO OUT OF HIS WAY TO CORRECT YOUR ERRORS. I WILL NEVER BOOK UHAUL AGAIN! If that is not a strong enough message I don't know what is.................... The drop off location staff was very good.

KENNETH D. 
Rating:
5.0

Everything was just fine, thank you

MUKATIMUI W. 
Rating:
4.0

Way too expensive!!!

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Hanh N. 
Rating:
5.0

No issues with the truck. Customer service was excellent!

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Excellent also

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

GUIDO M. 
Rating:
5.0

Customer did not leave a comment.

SHELLY W. 
Rating:
4.0

Hire more people so they can answer their phones.

JOHN A. 
Rating:
1.0

Was instructed to return the trailer at the same time the following day. When I showed up to return it the location didnt open for 2 mire hours. After calling Uhaul 3 times i was instructed to download the app and checknin that way. This couldve been relayed to me when I picked it up but wasnt. The app had no reservation information upon look up. This wasted close to an hour of my time. Overall the trauler part of the rental was fine, the communication however was poor at best.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Great service, thank you.

JOSEPH G. 
Rating:
5.0

Thanks for the awesome service!

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Shelley C. 
Rating:
3.0

Didnt seeagent take pictures/document there was no new damage. Id like that piece of mind that its done, with no surprises.

DAVID C. 
Rating:
3.0

Truck did not shift properly brakes were in poor condition

JAMES L. 
Rating:
5.0

No issues no worries. Still waiting for my refund for the boxes. Other than that, no problems.

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Don't know.

JUAN C. 
Rating:
5.0

Nothing ! Very helpful , quick , nice employees ! I also love your very practical 99 cent boxes for my personal storage at home !

MARION P. 
Rating:
3.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

GILBERT D. 
Rating:
5.0

Staff was excellent, answered all questions , friendly

shelly T. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Employees were very attentive and curious; wanted seats clean of dog hair. Overall the employees and the truck were with it.

SUSAN G. 
Rating:
5.0

The U-Haul in Tucson on Speedway Boulevard was excellent

KEVIN A. 
Rating:
5.0

Awesome service very polite in and out fast.

HARRY C. 
Rating:
5.0

Recovered wallet thank you

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Jesusita P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
2.0

y'all said I owed 90$ the night I returned it, and it jumped to 120 the next day. good shit man.

Roberto C. 
Rating:
5.0

Great customer service! Will be back again

VANESSA M. 
Rating:
5.0

Customer did not leave a comment.

RENATO N. 
Rating:
5.0

The truck in the back was full of cockroaches. We had to spray a lot before we could use it. It was a bit stressful. However, when we returned the truck and I let them know, they appreciated it, was very sorry, and didn't charge me the late fee (I was 30 minutes late). I have used this location several times over the last 10 years. They are great. This was something they couldn't foresee, but will remediate with cleaning before they rent it again. These things happen. It's how it's handled that matters.

Nancy Christine P. 
Rating:
2.0

The customer service was severely lacking. When I received my truck the back door was open and I asked the employee if he would close it and he shrugged his shoulders and said "yeah." When I returned the truck the customer service was just as bad. Every question I asked was met with a shrug and a barely audible response. Also, my $39 quote ended up being $92! I will not use U-haul again

RENE D. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Keep up the good work.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

DARON B. 
Rating:
5.0

Clean windows.

ELAINE C. 
Rating:
5.0

The experience was very positive and I can't think of anything that I could add ti improve your service.

DALE B. 
Rating:
5.0

Always at speedway U-Haul Tucson ..very friendly professional employees..super fast service ..and cars never a problem

HENDRICUS C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

I suggest charging less for mileage.

Andrea R. 
Rating:
5.0

All good thanks

PAUL Y. 
Rating:
1.0

Customer did not leave a comment.

Tanelle K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
1.0

Sorry to say that the last two rentals were not very good. The first rental on the 20th, the truck windows were very dirty, the driver door was very hard to close, the rear roll up was hard to lift, the steering was loose, the ac fan only had one speed. The gas tank only had a 1/4 full of gas. The second rental on the 23rd was a self check out at 7:30am. I could not get the key since I was surprised that I needed a third party to verify my existence,and the number I gave was called but the caller did not connect with my contact. I had to wait to 9am for the store to open to get a key. I made sure that the attendant washed the windows in and out. The truck was newer and drove well. I left the store and looked at the gas gauge and it was on E so I had to stop and get gas. There seems to be a long wait to get the truck or Supplys by other customers. Probably due to the labor shortage. Thanks.

David B. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
3.0

Customer did not leave a comment.

NORELA B. 
Rating:
4.0

Pick up priority for those that took the time to obtain a reservation.

XAVIER D. 
Rating:
2.0

I was late for truck pickup. Truck was not ready. I reserved a dolly. None were available. Owner working counter was in extreme pain. Should have stayed at home. Side view mirror was apparently replaced after exam by owner.

ROGER D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

The customer service guy at the counter needs a better attitude. I asked for another truck and felt like I was inconveniencing him. No personality to be interacting with customers.

APPLE T. 
Rating:
4.0

Customer did not leave a comment.

OSCAR V. 
Rating:
5.0

The rental reservation, pick up, and drop off all went smoothly for me. I do not know what would need improved.

N Scott D. 
Rating:
5.0

Customer did not leave a comment.

SEKOU S. 
Rating:
5.0

Service was awesome, unlike the Grant Road location. The phone conversations I had with staff was so satisfying….didn't get any run around. Hopefully I won't be needing moving equipment any time soon, but I will recommend this location to anyone looking for vehicle rentals

LORETTA M. 
Rating:
3.0

Fix the online issue that allowed me to reserve a storage unit size that wasn't available at the location

Anthony T. 
Rating:
1.0

I believe we were lied to the man was very rude in the beginning I don't know why he had a attitude and when I say lied too I had reserved a truck and dolly for Saturday the 16th when I got there Saturday was standing in lie behind me was other customers I asked for the truck they brought that then said they didnt have a dolly he then handed me other to the other gentleman who was the rude even his coworker said come on man really.border line racist saying o stores not even open yet stuff like that then I hear the lady behind me ask the man I was just dealing with ask for a dolly and he said ya we got one for you he told me and my tio that if we needed a dolly that I guess we would have to buy one I had a horrible experience there returning there stuff was not bad but at least thanks for letting us rent the truck and equipment

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO C. 
Rating:
5.0

speak the back of the Ford truck

GAIL M. 
Rating:
5.0

Fabulous

STEVEN M. 
Rating:
5.0

Simply the best

Corey M. 
Rating:
5.0

Get more cashiers

Jessica C. 
Rating:
4.0

Customer did not leave a comment.

EMMET S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCMASTER W. 
Rating:
5.0

Excellent service from start to finish.

JANE L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Pick up was quick and efficient.

RHONDA J. 
Rating:
1.0

Honor bookings and have equipment ready. Will be joining a class action suit against uhaul for their lack of honoring one way rentals.

Josh F. 
Rating:
5.0

So easy to rent from haul and great customer service!!

JENNIFER R. 
Rating:
4.0

The windows were in need of cleaning. I brought this to the attention of Kevin. I had a wonderful interaction with Tyrone, the maintenance person. Both people were professional.

BERYL V. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

The guy helped me figure out which truck I could cram a big mattress in, nice guy.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
3.0

0 Customer service, location was empty, impossible to find help. The return person literally watched me drive up and continued to park trucks that had no one in them and had been checked in. Had to flag him down even though it was obvious we were returning an AT. Wasted yet another couple hours of my life.

ANDREW M. 
Rating:
5.0

No improvement needed! Perfect experience!!

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

PAOLA P. 
Rating:
5.0

Customer did not leave a comment.

Nicholl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholl S.  |  First Impressions 
Rating:
5.0

Excellent customer service from him and the staff

Feleiss K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robyn H.  |  Online Move In 
Rating:
5.0

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn H.  |  First Impressions 
Rating:
4.0

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top