Super easy. I have used this location before and will again. No issues and a friendly person that helpedMorgan M.
Customer Reviews for U-Haul Moving & Storage of Harlan Heights
Tucson, AZ 85712
(E Of Craycroft)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Azrael K.
The two young men that helped us move were so well mannered and they worked very hard to get the job done in record time.Donna S.
El cliente no dejó un comentario.Ralph G.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Victor B.
eliminate hidden chargesJames M.
El cliente no dejó un comentario.Christopher L.
The UBox need to be more intact so nothing would fell through gaps. In our case it was the desk tops that was 1/2" thick was missing. There was a gap on the bottom of the boxMarianne N.
El cliente no dejó un comentario.Graham A.
El cliente no dejó un comentario.Robert L.
Clerk was helpful, over-busy, but very efficient and friendly. Truck's exterior was very dirty, but not a problem,William L.
El cliente no dejó un comentario.Gene P.
El cliente no dejó un comentario.Cynthia O.
The 24/7 self rental didn't work, not just for me, but for another customer who was there trying to pick up his truck rental. That process could have been smoother. But otherwise it went well. Employee who helped me was very nicekate M.
The gentleman that helped us out was very nice and overall experience was excellentANAIS D.
El cliente no dejó un comentario.Michael M.
This location is always busy and could use more employees.RebeccaM L.
I was overcharged and the customer service center people were extremely unfriendly and unwilling to help. Will not be a returning customer.ashley C.
The equipment I reserved was not returned by the previous renter. So that was upsetting. But the gentleman working the counter gave us a cargo van instead of the pickup truck that I reserved. Still worked fine for what I was hauling, but still, upsetting that when I make a reservation, I expect that piece of equipment to be there and ready. The â€œguarantee equipmentâ€ as promised by U-Haul was not enforced.Roselyn T.
El cliente no dejó un comentario.Nicholas F.
El cliente no dejó un comentario.David S.
Maybe reduce wait time with another service agent.ERNESTO L.
Quick and courteous service with both check in and out. Will use againLARRY C.
El cliente no dejó un comentario.Nicholas F.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.roberto A.
We had our contract canceled one hour before we were to load...and had to drive 5 hours round trip to get a truck. And the Tucson location was in not in great shape, but they had a truck..... We lost 5 hours of packing time, had to pay $146 dollars in extra fuel cost, just to get back to our home in Phoenix and had to pack until 1:30am to be ready to load in the morning. The rep, Hanna, that called and cancelled our reservation, suggested renting a trailer....we had a 26 foot truck!!! And she thought a trailer would do just fine....we also had no car to pull it since we had flown into town to sell the house, so we used a rental car. And if we had not been out of the home by 5pm we would have incurred a $3k cost for not turning over the home to the new owners on time...Hanna did not care at all and "hung up" on me by putting me on the material order line...I believe so it would look like a transfer, not a hang up. Fortunately the manager of the San Tan Valley location helped us find where a 26 foot truck was and so we drove to Tucson to get it so we could meet our obligations....UHAUL didn't care that they had put us in such a situation and they have 20 plus locations in PHX and we had placed a deposit weeks earlier.Michael S.
El cliente no dejó un comentario.Aaron K.
El cliente no dejó un comentario.Loretta M.
El cliente no dejó un comentario.William J.
the costs were not clarified upfrontmichelle P.
El cliente no dejó un comentario.DARREL B.
El cliente no dejó un comentario.DARREL B.
Nothing, office personnel and lot staff were excellent!Gerald B.
El cliente no dejó un comentario.Joel B.
everything was great, thank you guys!Elizabeth M.
El cliente no dejó un comentario.KARA B.
The gentleman that helped me was very helpful!Carlos B.
The attendant at the location was really nice, and personable and made the experience even better.Paula Z.
The location isn't great, especially when trying to drive a large truck out of the lot going from a near stop directly into fast traffic can cause some issues, but the service was overall very good.Jillian E.
Fix equipment. Steering was messed up and not able to drive in straight line with ease. Major crack in windshield. Windscreen wipers functioned poorly and worsened visionParker S.
El cliente no dejó un comentario.Jason F.
Service tire pressure sensor notification warning was on, oil change needed light was on and air conditioning was not working properly.Mark A.
The person helping us pick the van was rude and from the first moment we walked in it was like we were incoveincing him. He actually looked like he wanted to punch me. Then when I dropped the van the marked that we used the van for 80 miles but we only moved 1.3 miles away and our storage was 2.2 miles away. I made about 8 trips to my old place and 3 trips to the storage and that was it! This is the 2nd time I rented at this location but my first experience was great so I came back. I will never ever go back there again or maybe even Uhual.Anita S.
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Donald R.
Nothing. Completely satisfied.Rob G.
Most of the employees here could use some training on how to interact with customers - not just look at them when they're standing right in front of you and ignore the customer & act like they don't exist. Seems like different employees every time I've gone in there so they probably hate working there and jump out as soon as they can. Place always seems messy & in need of cleaning & organizing.Harold R.
Nice staff. Very helpfulJEFFREY H.
El cliente no dejó un comentario.douglas L.
The biggest issue with your company is lack of communication and customer service. We spent three hours trying to get a hold of representative by calling and texting/chat with no response. We were charged extra mileage that we shouldn't. Apparently my drop off was changed within one hour of picking up truck canceled my drop off location without contacting me. They asked me how many hours I needed it for I said four hours but they never told me I had 24 hours to return it and the Green Valley location changed the drop off location which was 30 miles further because they said they were having a bad day and it sent me to a location that was closed. Next time, I will use Penske I will never use U-Haul again.DAVID W.
El cliente no dejó un comentario.Javier R. | Overall Experience
El cliente no dejó un comentario.Giovanna C.
El cliente no dejó un comentario.Christy H.
El cliente no dejó un comentario.Ray B.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Gillian M.
El cliente no dejó un comentario.miroslaw T.
This location is woefully under staffed. Nearly a dozen customers waiting for a company rep for 15 min. One customer had to go track the rep down. The rep was doing his best, but needs more help.Nate C.
Took 45 minutes to get a reserved vehicle and an equal amount of time to return itDamon V.
Nothing. Friendly staff. Quick checkin and check out.ANA E.
I have been using U-Haul for years and recently, I have been using this location because the closest U-Haul store to my domicile does not have the truck I needed at my chosen time. The associates at Speedway store are kind and welcoming, but I have noticed that each time I rent the truck the gas indication is wrong. I just found out that they charge me $9 for gas despite the fact that I added gas. I rented a brand new pickup - under 10,000 miles - and I drove 13 miles total and the invoice is showing that I used 1/16 of the tank gas! The document indicated that the gas was Full, but it was not and this time I took pictures, so I will talk to the management in the coming days.Joseph M.
El cliente no dejó un comentario.Gwen M.
Great location to rent moving trucks! Always friendly and efficient.SHAUNA R.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.Rachel M.
Business was so good, the line of happy customers was out the door.Matt S.
El cliente no dejó un comentario.Ray C.
El cliente no dejó un comentario.James G.
Great service in and out just noticed that customer service was slightly lacking.Tara M.
The customer service was very poor. The manager was rude and unnecessarily insulting when we explained to his employee that we had been waiting in line for 45+ minutes and had lost nearly an hour of our rental time and we were curious to know if we could change the pick up/rental time or if we could extend the drop off time. The manager cut into the conversation to say we could not change the time/get some money back and claimed that we were lying about waiting in line because he had seen my husband walking in the parking lot, even though I had been in line the whole time myself. The reason we were in line so long is because multiple customers before us were turned away because this location didn't seem to have anything available, even customers who had reserved trucks and trailers in advance were being told they didn't have any available rentals, this of which is why my husband walked outside, to see if there was a pickup truck available for us and to know whether or not we were wasting time waiting in line. The young male employee working at this location as well was careless, was wearing an earbud while working customer service at the front desk, and also forgot to put the dolly we rented in the bed of the rental pickup truck he said he was going to do right before he went to pull the pickup truck around. At one point while waiting in line, two other customers ahead of us were waiting to speak with the manager and another set of two customers were waiting on the employee to come back inside and assist them after he went outside to grab his manager. The six of us, along with three other customers behind us, were sitting inside with no employees around for 5+ minutes. We looked outside to see where they had went and the employee seemed to be â€œcleaningâ€ a truck, or as we all saw it as more so avoiding the annoyed line of customers while waiting for the manager, which the line continued to grow as they were outside. The only pleasant experience we had was with the customer service we had when we called and asked about having the dolly charge removed because this location forgot it. The woman we spoke to was very kind and helpful in assisting us. We would not recommend this location based off of our first experience here, and it seems the other customers that were there at the time would strongly agree.Kelky W.
Very flexible and worked with us on extending our schedule.Claire K.
Truck was clean. Staff were great. Checking in and out was reasonable. At one point when it was raining the windshield wipers would not work. Hours later they suddenly started working when I tried them again. I might advise maintenance investigate a possible electrical issue with this truck. Nobody's fault. Otherwise, a good overall experience. Thanks.Steven C.
El cliente no dejó un comentario.Norman C.
Thanks to the agent at the Tucson Speedway/Craycroft location. Although the store was not yet open--I was only given the drop-off address of the store, and not the operating hours--the agent made himself available so that I could return the trailer.kenneth P.
One guy was working hard to handle register and outside hookups by himself. Another guy wandered by and saw me waiting alone in line and asked "have you been helped". I said "No"...never saw him again...Â¯\_(ãƒ„)_/Â¯ERIC R.
The service responded very well to my needs , I will be back if u haul services are required, thank you!WILLIAM K.
El cliente no dejó un comentario.Kemp L.
Friendly helpful service. Easy in and out.Russell K.
El cliente no dejó un comentario.Stan R.
Despite my reservation, there was no trailer for me. They did locate another trailer and I was able to get one but I was disappointed in the reservation process.Tulsi S.
Keep doing what you're doingCole M.
El cliente no dejó un comentario.Mitchell S. | Overall Experience
El cliente no dejó un comentario.Robert C.
Good location, easy to get to. Next door is a service station for refuel. Nice staff.Michael E.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Alison A.
Get employees that actually know what customer service is.DESMOND M.
El cliente no dejó un comentario.CHRISTOPHER MICH R.
I will NEVER use U-Haul ever again. This was EASILY one of the worst experiences I have had. Where to start... I made a reservation at the nearest U-Haul location to where I was loading from because, you know... $1.00 a mile. When I showed up to pick up the truck, I was informed that they just don't have it and I would need to go to a location 5 miles away. Apparently, this happens "all the time" and they have "no control" over this. When I mentioned the mileage thing, the guy behind the counter said he would comp me miles to make up the difference. So now I am a good thirty minutes behind schedule and I have to go pick up the truck at another location. When I get there, there is ONE PERSON working the entire store and he is trying to pull the same thing with the customers in front of me. Even though they had a trailer RIGHT THERE, because they missed their window by 20 minutes, they had to go to another store and pick it up because that one was reserved for someone coming at 9:00. I told them that they shouldn't accept that answer and demand to speak to a manager. This kid then proceeded to run around for 30 minutes and waste everyone's time while pretending to solve the issue. Which he didn't. Eventually, I was able to pick up my truck, and guess what! no miles comped to my account. No record. Nothing. U-Haul made it pretty clear to me that they could care less about customers and are punishing them by subjecting them to the U-Haul experience. You would be better off using a city bus to move than going here.Luke R.
El cliente no dejó un comentario.Heather M.
This location completely lacked in customer service. I was at front door at 7am(opening time) no one showed up until 7:10 As they trickled in they would walk by me, but not acknowledge me. No "Ill be right with you, sir." When they unlocked the door no one opened it and said come in. they just disappeared again. Sure didnt feel welcome thereHal L.
I was charged for an extra day rental and met with the manager. I found the out by going into the UHaul location and requesting a receipt. I showed the documentation of the time for gassing up and returning and was told I would receive an updated email receipt. I have not received that nor has the adjustment appeared in my account. The manager was very understanding and cordial about this issue but I am missing receipts and money.ROBERT D.
They neglected to reserve an appliance dolly per my order and gave away their last one to the customer ahead of me in line when I had clearly reserved it. Then I had to drive around town to 3 different locations on Friday night to find one because your system would not allow your customer service reps to find out which locations had one. The team member at the location where I rented the truck also neglected to call around for me to find me an appliance dolly to make up for their mistake. When I finally found one, I was told I could return it to the same site that I rented the truck at; however, I had extreme difficulty just talking to someone to confirm that the dolly was received with the truck and that my contracts were complete. Horrible all around. The trucks also did not come with locks and keys, which when I've rented before from a different location they did. Much more secure when dropping a truck off at night with equipment inside to have the locks.Erin P.
El cliente no dejó un comentario.Liliana B.
El cliente no dejó un comentario.Stephen D.
the kids working were jerks rudeMark R. | First Impressions
El cliente no dejó un comentario.ABAGALE H. | Online Move In
I have had zero dealings with U-Haul at this location!Peter N. | First Impressions
There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.ANITA S. | Overall Experience
El cliente no dejó un comentario.CYNTHIA M. | First Impressions
El cliente no dejó un comentario.Talena B. | Online Move In
El cliente no dejó un comentario.MELINDA S. | First Impressions
El cliente no dejó un comentario.Jesusita P. | First Impressions
El cliente no dejó un comentario.Nicholl S. | Overall Experience
All employees pleasant and helpful. Will definitely go here again if storage is needed! ¡Gracias!Susan W. | Overall Experience
El cliente no dejó un comentario.Nicholl S. | First Impressions
El cliente no dejó un comentario.Juanita k. | Online Move In
Reserved storage unit was not ready for move in on move in day.Ashlei M. | Online Move In
Excellent customer service from him and the staffFeleiss K. | First Impressions
El cliente no dejó un comentario.Brittany M. | Overall Experience
El cliente no dejó un comentario.Brittany M. | First Impressions
El cliente no dejó un comentario.Valerie H. | Overall Experience
El cliente no dejó un comentario.Robyn H. | Online Move In
Liked the guys who work there ,were very helpful and doing their job very great. Thank uSandra L. | Online Move In
El cliente no dejó un comentario.Gwendolyn H. | First Impressions
Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.tonya b. | Overall Experience
Staff is very friendly and professional!Andrew M. | First Impressions
El cliente no dejó un comentario.ANGELINA J. | First Impressions
El cliente no dejó un comentario.Anil K. | Overall Experience
Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairsCHRISTINA B. | Overall Experience
The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.David G. | Online Move In
Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.Rebecca H. | First Impressions
The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.Miranda B. | First Impressions
The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes upJohn O. | First Impressions
El cliente no dejó un comentario.Linda B. | Overall Experience
El cliente no dejó un comentario.Phyllis S. | Overall Experience
Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.danielle w. | Overall Experience
El cliente no dejó un comentario.DAVID S. | First Impressions
The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.Cayce H. | First Impressions
Great customer service with everyone I interacted with.michael c. | Overall Experience
no commitJames A. | Overall Experience
I had a great experience with the companyGlenda Q. | Overall Experience
thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodelingLorraine P. | Overall Experience
Great service and nice people. Sincerely, AlexAlexander B. | First Impressions
the staff was very pleasant and helpful.Gary M. | Overall Experience
The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.hilary h. | Overall Experience
Half my belongings went missing ...Helena r. | Overall Experience
you do not have an elevator for 2nd floor access to storage roomsmaynor steven D. | Overall Experience
With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.PATRICK C. | Reservación
We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Gracias.MARTHA g. | Reservación
You guys were wonderful! So very helpful too! Gracias.Shae G. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!