The customer service guy at the counter needs a better attitude. I asked for another truck and felt like I was inconveniencing him. No personality to be interacting with customers.APPLE T.
Customer Reviews for U-Haul Moving & Storage of Harlan Heights
Tucson, AZ 85712
(E Of Craycroft)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.OSCAR V.
The rental reservation, pick up, and drop off all went smoothly for me. I do not know what would need improved.N Scott D.
El cliente no dejó un comentario.SEKOU S.
Service was awesome, unlike the Grant Road location. The phone conversations I had with staff was so satisfyingâ€¦.didn't get any run around. Hopefully I won't be needing moving equipment any time soon, but I will recommend this location to anyone looking for vehicle rentalsLORETTA M.
Fix the online issue that allowed me to reserve a storage unit size that wasn't available at the locationAnthony T.
I believe we were lied to the man was very rude in the beginning I don't know why he had a attitude and when I say lied too I had reserved a truck and dolly for Saturday the 16th when I got there Saturday was standing in lie behind me was other customers I asked for the truck they brought that then said they didnt have a dolly he then handed me other to the other gentleman who was the rude even his coworker said come on man really.border line racist saying o stores not even open yet stuff like that then I hear the lady behind me ask the man I was just dealing with ask for a dolly and he said ya we got one for you he told me and my tio that if we needed a dolly that I guess we would have to buy one I had a horrible experience there returning there stuff was not bad but at least thanks for letting us rent the truck and equipmentMICHAEL V.
El cliente no dejó un comentario.FRANCISCO C.
speak the back of the Ford truckGAIL M.
Simply the bestCorey M.
Get more cashiersJessica C.
El cliente no dejó un comentario.EMMET S.
El cliente no dejó un comentario.ROBERT MCMASTER W.
Excellent service from start to finish.JANE L.
El cliente no dejó un comentario.TIMOTHY S.
Pick up was quick and efficient.RHONDA J.
Honor bookings and have equipment ready. Will be joining a class action suit against uhaul for their lack of honoring one way rentals.Josh F.
So easy to rent from haul and great customer service!!JENNIFER R.
The windows were in need of cleaning. I brought this to the attention of Kevin. I had a wonderful interaction with Tyrone, the maintenance person. Both people were professional.BERYL V.
El cliente no dejó un comentario.SARAH S.
El cliente no dejó un comentario.TIMOTHY W.
The guy helped me figure out which truck I could cram a big mattress in, nice guy.Ryan L.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.RAYMOND L.
0 Customer service, location was empty, impossible to find help. The return person literally watched me drive up and continued to park trucks that had no one in them and had been checked in. Had to flag him down even though it was obvious we were returning an AT. Wasted yet another couple hours of my life.ANDREW M.
No improvement needed! Perfect experience!!MICHAEL G.
El cliente no dejó un comentario.PAOLA P.
Very well run operation. Just keep at it. Please know you are much appreciated!RICHARD W.
El cliente no dejó un comentario.Denise N.
El cliente no dejó un comentario.Luke R.
El cliente no dejó un comentario.Troy P.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.KATY C.
Was met in the lot and had the trailer dropped off in like 5 minutes. All good.MICHAEL R.
El cliente no dejó un comentario.FELICITA S.
I appreciate the service, they were courteous knowledgeable and helpfulBERNICE D.
El cliente no dejó un comentario.GEOFFREY S.
El cliente no dejó un comentario.KEVIN W.
El cliente no dejó un comentario.Kathryn H.
El cliente no dejó un comentario.Krista M.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.TAMBRA A.
El cliente no dejó un comentario.CRAIG L.
Everything went smoothly.ROBERTA W.
El cliente no dejó un comentario.MECHELLE A.
El cliente no dejó un comentario.RIMAH P.
Customer service behind counter named Michael stood behind counter with at least 5 customers in line for over 20 mins doing something on the computer without even looking up to offer help to any customer. Horrible customer service!PAUL K.
First, when someone dials the local number - it SHOULD NOT roll over to the main customer service number, it should go to the local store. I have rented twice in the last month and each time I needed to reach the local office, but could not. Also, I tried calling to speak with customer service, but gave up after 20+ minutes waiting for someone to pick up. At 8:30 PM PDT - Really? U-HAUL is that busy at that time of night "helping other customers"? Second, after hour check-in should be simpler. The link i received to watch the after hours check-in video took me to an infomercial for finding cheap gas - useless! The system should allow you to enter contract number to start the process without a bunch of references to having an account, and then check int he rental, and possibly snap a picture.RICHARD K.
El cliente no dejó un comentario.Antonio O.
El cliente no dejó un comentario.SAMUEL D.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Marcie C.
Thanks for a positive experience.PAULA D.
Couldn't be any easier. Thanks much.THOMAS E.
Great customer service, the staff was very knowledgeable and helpful.TYNNEETTEE L.
Not a Thang the guys that work here are cool they know I am crazy StevenSTEVEN C.
They made return process easy and fast.PAMELA D.
El cliente no dejó un comentario.Raymundo H.
Nothing,, Perfect service Fast employees.HENDRICUS C.
El cliente no dejó un comentario.Larry J.
The manager at 6 p.m. on Saturday was outstandingly helpfulCHARLES L.
El cliente no dejó un comentario.THOMAS B.
I used the quick online use. Not quick, not easy, not recommendedJacqueline S.
Extraordinario servicio al clienteDONNA S.
El cliente no dejó un comentario.william G.
El cliente no dejó un comentario.MELODY L.
El cliente no dejó un comentario.MELODY L.
El cliente no dejó un comentario.Shelly T.
El cliente no dejó un comentario.CHARLES H.
Well done gang, we'll done!Tim D.
El cliente no dejó un comentario.David Z.
All goodPAUL Y.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.OMAR O.
Returned unused blankets that I paid ten dollars for. Was only credited 5 dollars! Confusion and lack of consistent knowledge .PAMELA C.
Perfect. You guys are awesome.Michael R.
Drop off was very efficient and employees were prompt, courteous and professional.MATTHEW K.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.Nicholl S. | Overall Experience
UHaul provided everything we requested for a cross country move. No unwelcome surprises or unexpected errors. Every detail was exactly what we signed up for. Couldn't have been happier with the service and the equipment. Thank you UHaul!Christi A.
Did not have 12 blankets I ordered, Gave me 6 and was told paperwork would be adjusted. It was not. Created confusion at drop off.GINA A.
El cliente no dejó un comentario.ARMANDO A.
El cliente no dejó un comentario.DEAN B.
Employee placed safety chain hooks onto my hitch, but they could NOT be secured through the holes, nor did they affix the rubber ends to hold the chains in place, nor did he tell me the safety chains could not be properly attached and let me drive off. The result was both safety chains fell off and at hi-way speeds bounced up and hit the back of my vehicle, luckily it missed my rear window. I secured the safety chains to the tongue until I reached the next U-Haul in Casa Grande where they assisted in securing the safety chains to the hitch as properly as possible.PAUL C.
El cliente no dejó un comentario.Magie J.
Easy pick up and drop off. Helpful staff that was knowledgeable and didn't try to â€œupsellâ€ you, which I very much appreciated! Great access from any part of the east side of the Tucson area.AMANDA J.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.JOANNA P.
Hire more people like Louie Zendejas!George M.
El cliente no dejó un comentario.VALERIE T.
El cliente no dejó un comentario.KRISTIAN B.
El cliente no dejó un comentario.TARYN R.
El cliente no dejó un comentario.KRAIG K.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.THOMAS V.
El cliente no dejó un comentario.KALLEN H.
El cliente no dejó un comentario.Spencer M.
El cliente no dejó un comentario.WALTER G.
All employees pleasant and helpful. Will definitely go here again if storage is needed! ¡Gracias!Susan W. | Overall Experience
El cliente no dejó un comentario.Nicholl S. | First Impressions
El cliente no dejó un comentario.Juanita k. | Online Move In
Reserved storage unit was not ready for move in on move in day.Ashlei M. | Online Move In
Excellent customer service from him and the staffFeleiss K. | First Impressions
El cliente no dejó un comentario.Brittany M. | Overall Experience
El cliente no dejó un comentario.Brittany M. | First Impressions
El cliente no dejó un comentario.Valerie H. | Overall Experience
El cliente no dejó un comentario.Robyn H. | Online Move In
Liked the guys who work there ,were very helpful and doing their job very great. Thank uSandra L. | Online Move In
El cliente no dejó un comentario.Gwendolyn H. | First Impressions
The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.Miranda B. | First Impressions
El cliente no dejó un comentario.DAVID S. | First Impressions
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