Customer Reviews for U-Haul Moving & Storage of Hamilton

5,013 comentarios

25 S Erie Blvd   Hamilton, OH 45011
(St Rt 4 & High St)

(513) 863-2744

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 863-2744

25 S Erie Blvd
Hamilton, OH 45011
(St Rt 4 & High St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
4.0

There is a sign outside that says “wait with your truck and someone will come out.” No one came out. Either come out or remove the signs.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa B. 
Clasificación:
1.0

You charged me for gas when I have pics that we put more gas in than it had when picked up. Called to dispute. No resolution yet. Will dispute charge on my card.

RANDALL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN W. 
Clasificación:
5.0

The staff was very friendly and helpful. :-). R. Pearson

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger B. 
Clasificación:
3.0

The insulation on the ceiling was falling in on my belongings.

Terri M.  |  Overall Experience 
Clasificación:
3.0

Engine light came on while driving truck. Maintenance vehicle

David N. 
Clasificación:
5.0

I've rented from them b4 and their customer service is very good will go back again

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

Only problem I had was not their fault, the people who had the car transport did not return it on time, they tried everything to help me. But I had to go to Cincinnati to get one.

MELISSA B. 
Clasificación:
5.0

Basically Nothing employees were extremely helpful and courteous

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA C. 
Clasificación:
4.0

There was supposed to be a furniture dolly in the truck but there wasn't I tried 6 different times to call and let them know it wasn't in the truck but nobody ever answered and it kept kicking me out to customer service which had a wait time of over an hour!!!! So I was charged for something I didn't have

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE B. 
Clasificación:
1.0

I was accidentally overcharged on miles. I drove 17 miles and was charged for 176 miles. I cannot get ahold of anyone to change this

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN S. 
Clasificación:
5.0

I've used this location several times before and have always had a great experience. The issue I have is with costs. You advertise big and bold and make it look quite affordable however that is deceptive due to the fine print fees. I used a truck for less than 3hrs and less than 25 miles total and the $29.95 advertisement became a $90 experience.

Brandon C. 
Clasificación:
4.0

People were nice and professional

LINDA C. 
Clasificación:
1.0

You changed my reservation without telling me. The check engine light was one which service never Responded. I was told Logan changed my reservation!!!

ANITA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

Really like this location. Staff friendly, place is always clean and organized. Used Swift and safe moving from this uhaul. They were great! Fast, friendly, communicated the time-line. Would use them again.

LEEANN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT H. 
Clasificación:
5.0

The staff was courteous. The facility was clean. Overall, an efficient operation. Always my first call.

HERBERT T. 
Clasificación:
4.0

El cliente no dejó un comentario.

AVIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX I. 
Clasificación:
5.0

Team was great. Good coordination and process.

DAVID C. 
Clasificación:
5.0

Online system is terrible cannot do pickup on information need upgrade took 1/2 hour to turn in and had to go to pickup place to get information

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA R. 
Clasificación:
5.0

Drop off was easy. There was very little interaction with personnel, but the person who greeted me was very friendly.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

More employees.

JOHN H. 
Clasificación:
5.0

Awesome service Thanks!

RICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKEIL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
1.0

Something weird going on in this place 🤔

cristy m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

I was pissed because you guys charged me for $29 dollars for 6 gallons of gas. I put it back where it was when I got it. Rip off

CHERYL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

eileen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

Outstanding U-Haul location.

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

falisha s.  |  Overall Experience 
Clasificación:
2.0

The truck had a radiator light on. It barely putted up hills, .I couldn't see how fast I was going because there was no odometer light, and to make matters worst it had one head light. So my experience wasn't that great. And to think I paid the same price as someone with a better experience..

LASHAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HIEP V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan P. 
Clasificación:
5.0

Very smooth interface with app

Artemio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBALL S. 
Clasificación:
5.0

Make a speed line for folks with reservations.

CHARLES H. 
Clasificación:
5.0

the new mobile solutions for verifying truck details at the beginning, text alerts, and ability to drop off during off hours and check in is really great...continue to make this even better as it makes the whole experience so much better...continue to automate all the time consuming stuff that historically was done in the office

ELIJAH K. 
Clasificación:
5.0

girl that runs the place is amazing….

ROGER P. 
Clasificación:
2.0

Clean vehicle. And move other uhaul equipment so that we can get our truck out of the parking lot. Instead of waiting 30 minutes and then refused to move other truck. Then wanting use to which trucks and do the whole process over again. Which delayed our move

WILLIE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANNICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

I have used their services many times and highly recommend them

ANTHONY U. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOD B. 
Clasificación:
2.0

Walked in and was told they didn't have anything larger than 15 ft trucks. I was aggravated since before going there the website said they had 26 ft trucks. Walked out and was aggravated and was going to try a competitor but they did not have any large trucks available. So I went back to the website and it still showed 26 ft trucks available so I booked online walked back in less than 10 mins from the first time and got my truck. If it was available why did I have to book online?

BRANDON P. 
Clasificación:
1.0

I was told when I picked up that it wouldn't be an issue if I was unable to drop the truck off at a different location than the one I selected when booking. I ended up trying to return it to this location and the employee was extremely rude and informed me I was unable to leave it there, I had to take it to the location I selected when booking which was 20 minutes away, unless I wanted to pay a fee of $100-$250 or more since it was a one-way rental. He was not helpful at all and didn't even apologize for the inconvenience and misunderstanding since I had been told differently by another employee the day before I when I picked it up.

MISA L. 
Clasificación:
5.0

Good deal

mike r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PANDUKA D. 
Clasificación:
3.0

Issue I'm midi ate refunds

DANIELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

Nothing, it was a great experience.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

Ninguno

TERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY S. 
Clasificación:
3.0

Some of the staff need be re trained

Tiffany H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALTA GENICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos H. 
Clasificación:
1.0

El cliente no dejó un comentario.

PRITAM B. 
Clasificación:
1.0

El cliente no dejó un comentario.

DESTINY B. 
Clasificación:
2.0

Initially tried calling. The phone would hang up after 6 rings. Tried calling a half a dozen times. We finally drove over to ask questions. Reserved van online. Vehicle was clean and it ran great. Tried calling again to say I was running over. I waited 20 minutes to talk to someone. Told the girl I was going to need truck another day plus needed help unloading.. Hired 2 guys for 2 hr minimum. ( A van does not take 2 hrs to Unload. Suggest you break It down to one hr minimum. We then got text message later on in day that I needed to contact dealer re being late. I was annoyed that I had to take time to call back. Of course, I had to wait 15 minutes to talk to someone. The woman that answered sounded gruff and annoyed. The help I hired was great! Excellent attitude and work ethic. This U Haul company should hire those 2 to work for them.

Sharon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA W. 
Clasificación:
1.0

I pre-ordered a towing trailer online. The online trailer selector recommended one of the two trailers this location has. I booked the recommended trailer. After I picked the trailer up and brought it to location then tried to use it, it was the wrong trailer and was not going to work. I brought the trailer back and asked for a refund and talked with the manager about the situation to which he stated that we should have known it was not going to work when we picked the trailer up and the other type of towing trailer would not work for our vehicle. After he stated neither trailer would work for our vehicle I asked if I could be refunded. The manager said a refund would not be issued and that I should call the regional manager to discuss the situation and ask them for a refund. After waiting on the phone for 45 minutes then being disconnected I am sure this location has taken advantage of me. To anybody needing to rent equipment, do not rent from this location.

ROBERT B. 
Clasificación:
3.0

Customer service was great as usual. The truck it's self was another issues. This was confirmed local truck. Bald tires on the front. 0 /32 of tread, and the box leaked water. I had a truck full of new mattresses in them. If they hadn't had plastic on them , they would have been destroyed. Doesn't seem like no inspection was done on that truck. I only drove 8 miles, but what if I wanted to go a lot more? Things could have been worse. Safety of the trucks should be number one priority. I was offered another truck but turned it down due to my not having time to wait. So customer service like a said is great. They are quick and informed.

PENNY R. 
Clasificación:
5.0

¡Gracias!

ARMENTA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Goshen M. 
Clasificación:
5.0

Possibly not take an hour to do a 39 minute projected install for hitch wires. Not complaining, just saying that if it's going to take an hour, say it will be an hour for planning purposes. Overall, great experience.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE J. 
Clasificación:
3.0

Inside of truck cab reaked of smoke. Also I was charged $58 for fuel when I left the tank at half full. Same as I picked it up. Since it was no contact turn in, I have no proof. Very disappointing.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE T. 
Clasificación:
5.0

Ninguno

TERRY M. 
Clasificación:
5.0

Staff quite friendly and helpful.

Mike M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Artrese P.  |  Overall Experience 
Clasificación:
5.0

He was super great with everything.

dottie b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Stepheny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH T.  |  Overall Experience 
Clasificación:
4.0

Great facilities. It was my first experience and the Hamilton staff members were awesome

Lee P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander I.  |  Overall Experience 
Clasificación:
1.0

They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.

bernie w.  |  Overall Experience 
Clasificación:
1.0

Horrible manager at the Hamilton Ohio location

JASON B.  |  Overall Experience 
Clasificación:
1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn't seem to care. This was by far the worst experience I've ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

CHRISTY H.  |  First Impressions 
Clasificación:
5.0

Great experience

Kwashie K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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