Customer Reviews for U-Haul Moving & Storage of Hamilton

Clasificación:

3.0

They first tried to give me a truck that wasn't checked or prepped. I went to start it and it had a dead battery. I had to tell them it didn't work. Then I had to wait for another one that was filthy and had to be cleaned out. So I got to my house to move and it was wet inside so I had to wait for more to dry it out. This delayed my moving for hours. Not a great experience.

Clasificación:

4.0

Overall it was a very easy and pleasant experience. I really like the fact of setting everything up on the website and not have to really do much except sign and pick up the keys and the return, excellent.

Clasificación:

5.0

Bueno

Clasificación:

5.0

Very friendly and helpful staff, organized and efficient. Could not have had a better experience there. On line sign up is not especially user friendly

Clasificación:

5.0

The windows were so dirty on the inside you could hardly see out them. And the urinal cake air freshener that they use is an absolute assault on your nasel passages. Other than that the vehicle was adequate enough to get the task completed.

Clasificación:

2.0

Train employees properly.

Clasificación:

1.0

I use Uhaul several times a month for my home staging business. I have the BEST experiances with Compass Self Storage on Princeton Glendale Rd. I handle it all myself online, and rarely even have to come in contact with anyone, unless I want to pop in and say hi to the manager here and there. The uhaul store experience, however, is one I try and avoid like the plague, because every single time, there is an issue-- whether it be that there aren't enough people to help and you have to wait forever, or like today, where the systems weren't working correctly, and I had to sit at the desk for 40 mins (which I had to pay my scheduled movers for), even though I checked out as a reservation. I only got the option to check out my complete the process online after about 30 mins of failed attempts at the uhaul store - apparently because one uhaul rep took the phone for a propane purchase and left the person inside handling everything else, with a faulty computer system that never works, according to what they say. My entire truck rental with insurance and gasoline cost the same amount as the wasted time that I had to pay my mover anyway. TERRRIBLE

Clasificación:

2.0

Service was terrible

Clasificación:

5.0

I have never had a bad experience with this particular location in any way. In fact my only bad experience with U-Haul at all was not really their fault & it was over 15 years ago & another location. I had reserved their biggest truck to move 1st thing in the morning. It wasn't there. The previous customer had not returned it on time so I had to take a truck 1/3 the size completely ruining my moving time line which caused a cascade effect. Consequently I didn't have time to move everything in one trip. So it made another customer go without their truck. Anyway all that said that was my only bad experience ever with U-Haul. The only suggestion I could make for any of their locations is for them to have more employees on hand to make the process of pick up & drop off quicker. This particular facility does a pretty good job with both. They do a very good job & are very professional & friendly.

Clasificación:

5.0

Nothing the service was great and a Gentleman helping us was great also!

Clasificación:

5.0

Best experience I have ever had with a rental company. You can tell management actually cares about the customer experience. Definitely will come here over any other

Clasificación:

3.0

I felt like the charge for time used and i returned it in immaculate condition should be lessened

Clasificación:

4.0

Manager was very friendly and helpful even with his staffing being short and someone not coming to work. I will definitely be back again

Clasificación:

3.0

When I walked out side I was handed the keys and he didn't specify which truck was mine.. had to take a guess. The check engine light was on and the green tag on the dolly was already broken

Clasificación:

3.0

I took 4 bundles of blankets and I was charged for 5. I only opened 2 bundles. I told the person checking me out that I did not want a dolly and I was charged for one. The doors cup holder was full of some kind of brown liquid.

Clasificación:

3.0

The vehicle that I rented was dirty with cigarette ashes all over and it appeared to have a cleaning solution just sprayed and dried all over but not wiped and the windshield what filthy

Clasificación:

4.0

Not have so many hidden fees, should have cost 80 at the high end but ended up at 125 rip off! Tried calling rental center and got the 1 800 Q on perpetual hold tried chat no one responded. Will probably go a different route next time.

Clasificación:

1.0

Horrible manager at the Hamilton Ohio location

Clasificación:

5.0

Na

Clasificación:

5.0

Employees where great ! Leaving and returning !

Clasificación:

5.0

The customer service from this location is beyond excellent. I had trouble with a few things upon my arrival, Gary which was the manager at that time, he's at another location now, and the now new manager Logan helped me when others gave up. Again, the service is beyond excellent.

Clasificación:

5.0

Things were great!!

Clasificación:

4.0

Very prompt with checking in the rental the very next morning and sent confirmation email.

Clasificación:

2.0

They put all kind the charge they can. Where is the ethical?

Clasificación:

1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn't seem to care. This was by far the worst experience I've ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

Clasificación:

1.0

The truck had cans in it they didn't know exactly how much gas was in it and I took before and after pictures still charged me for gas and had more then when I left and had less then 24 hours and charged me for 2 days i have always used uhaul but will never again

Clasificación:

3.0

After picking up our 10' truck and driving it about 5 miles both the check gas cap and check engine light came on. We pulled over and checked the cap but it was on correctly. Both dash notices stayed on the entire time of use. Truck performed well and we didn't have any issues.

Clasificación:

3.0

Only had a 20 footer when I ordered a 26 footer

Clasificación:

5.0

Great experience

Clasificación:

3.0

The vehicle didn't officially get turned in until 2 hours after I dropped it off and I was charged for two rental periods even though I only had the vehicle for 3.5 hours. I am in the process of waiting for a refund and am being told it will be 2 to 3 business days.

Clasificación:

3.0

First they didn't have the truck up front waiting for me like the other locations do. I had to hunt the truck down. Then the seat adjuster was jammed. It took 2 people using all their strength to move it forward so I could actually reach the pedals. Then they had other trucks directly behind the truck I had to back out and the trucks next to us were so close I had to pull out just so my passenger could open the door.

Clasificación:

1.0

I received a phone call the day after my equipment was returned asking me when I was returning the car dolly my card was charged causing me to exceed my credit limit resulting in fees to my card so ultimately it cost me almost 2 times what the rental it self was

Clasificación:

5.0

Everything was good from check in to check out.

Clasificación:

3.0

They are friendly. However, hidden and unexpected charges that were slapped on me was so disgusting

Clasificación:

3.0

Charged me for after hour fees when it was returned 30 min before close

Clasificación:

1.0

Invest in customer service concepts. Follow set procedures. Perhaps as management/owner take some responsibility and acknowledge issues. Truly try to correct the problem if you want a good review. As this $100.00 rental has now cost me over $350.00 dollars, due to your company's self-confessed "software glitch and error", I will not use nor suggest U-Haul again. I am very discusted and disappointed with the entire company.

Clasificación:

2.0

remind your employees not to use fulgar language in front of customers... while I was at the counter...one of the other employees used the f word about 10 times.. I was not the only lady in the store at the time.

Clasificación:

5.0

Five stars

Clasificación:

5.0

App wasn't working for return, I was told it would be ok and then I was charged!!!

Clasificación:

5.0

Noticed after leaving with our 6x12 trailer that the tailgate/ramp was less than 5' and we could not fit our historic carriage on the trailer since the loading area was under 5' also. Called and exchanged the trailer for a 6x12 trailer without ramp so we could load the carriage. Happy it could be exchanged without any issues.

Clasificación:

4.0

Schedule more people in the morning. When I got there, only one employee was there, and 4-5 people in line.

Clasificación:

5.0

Light staffing on a Sunday morning but my return was still handled quickly.

Clasificación:

5.0

Great service

Clasificación:

2.0

The people were friendly and took care of the problems when they arose. It was great customer care and interaction. However, the truck broke down before we could take the load to the new house. We had to wait hours and it ruined our schedule. The house doesn't have electricity yet so we had to move boxes in the dark. The truck's oil light was on before we even left the uhaul store, and when it was brought to the workers attention they said it'd be fine. This lends me to believe that the trucks aren't cared for like they should be, and that's why the battery problem occurred.

Clasificación:

5.0

I had a great experience, Gary and the rest of the guys really helped me out and even scraped my windows for me when they were frosted over. Super friendly staff and my truck was clean and ready for me when I got there.

Clasificación:

1.0

The kid behind the counter not professional at all. He was drooping his pants, his shirt and appearance were dirty. He was making fun of a gentlemen on the phone for being foreign. The trailer had

Clasificación:

1.0

I'm extremely disappointed in this location and the truck we had received from no gas in the take to the ramp breaking off Very few working lights and 1 working light on the trailer Used to get uhauls a lot and used to enjoy but need I say I will probably never use uhaul again

Clasificación:

4.0

Need to have some employee walk out to inspect the truck with costumer

Clasificación:

4.0

Quick drop off and gentleman was friendly

Clasificación:

4.0

Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.

Clasificación:

1.0

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Clasificación:

1.0

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

Clasificación:

5.0

Conveniente

Clasificación:

4.0

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

Clasificación:

3.0

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Clasificación:

4.0

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

Clasificación:

5.0

I appreciate all the help you provided in the last year.

Clasificación:

4.0

This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.

Clasificación:

3.0

My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. ¡Gracias!

Clasificación:

5.0

I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you

Clasificación:

5.0

Very efficient and helpful

Clasificación:

4.0

No issues at all

Clasificación:

1.0

First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck

Clasificación:

5.0

Been very helpful when I move in and out

Clasificación:

4.0

I tried calling many times to cancel my storage but kept getting the central line

Clasificación:

5.0

Excellent service. Patient and courteous...thank you!!!

Clasificación:

5.0

The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt

Clasificación:

5.0

Friendly staff and well maintained vehicles as well as the storage areas.

Clasificación:

5.0

Always use this storage company, I absolutely loved it.

Clasificación:

3.0

The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.

Clasificación:

5.0

Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.

Clasificación:

5.0

Love those guys. So helpful every time I rent a truck or van. Great storage too!

Clasificación:

1.0

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Clasificación:

5.0

Excellent facility and staff.

Clasificación:

3.0

could definitely use some more counter help

Clasificación:

5.0

Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.