Customer Reviews for U-Haul Moving & Storage of Hamilton

6,092 reviews

25 S Erie Blvd   Hamilton, OH 45011
(St Rt 4 & High St)

(513) 863-2744

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 863-2744

25 S Erie Blvd
Hamilton, OH 45011
(St Rt 4 & High St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHA HARPER 
Rating:
5.0

Customer did not leave a comment.

Dosseh Gbeblewou 
Rating:
5.0

Stay the same

MENZIE BOYKNIS 
Rating:
1.0

Customer did not leave a comment.

Hannah Linderman 
Rating:
4.0

Customer did not leave a comment.

Angel Nolasco 
Rating:
5.0

Excelente lo recomiendo la asistencia telefónica es otro nivel Dios los bendiga

Antonio Castro 
Rating:
5.0

Excelente

Antonio Castro 
Rating:
4.0

I love how they provided me with the carts to move my stuff from the truck to the storage area.

amy moore  |  First Impressions 
Rating:
1.0

Very poor customer service

Jessica Rogers 
Rating:
5.0

Customer did not leave a comment.

ALFRED KUSS 
Rating:
3.0

Customer did not leave a comment.

Kieth Jackson 
Rating:
5.0

Great customer service.

Laura Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Engel 
Rating:
5.0

The staff was great

STEPHEN HEFFERNAN 
Rating:
1.0

Stop sending endless and repetitive texts and emails. Why do I need 75 plus emails and texts. Why do I need a reminder every fucking day to fill out this goddamn survey. For fucks sake, if someone doesn't fill out the fucking survey after forty two reminders, then they probably don't want to fill it out. So leave them the fuck alone. You and your company can go fuck yourselves. I'll never do business with you again.

KEITH TAYLOR 
Rating:
5.0

Customer did not leave a comment.

John Falardo 
Rating:
5.0

Customer did not leave a comment.

Kevin Flick 
Rating:
2.0

Small samll smalll

Jay Meyer 
Rating:
5.0

Customer did not leave a comment.

David Harke 
Rating:
3.0

Customer did not leave a comment.

James Silveira Jr 
Rating:
5.0

Customer did not leave a comment.

FRANKLINE TAKWI 
Rating:
5.0

Our trailer leaked and our stuff got very wet

Diane Even 
Rating:
5.0

Customer did not leave a comment.

Carla Webb 
Rating:
4.0

Customer did not leave a comment.

Ronald McFarland 
Rating:
2.0

It is necessary to carefully check the mechanical condition of the engine before to be rented.

ARMAND TOLENGA 
Rating:
5.0

Check engine like was on other than that people were nice and it was no hassle to get truck

Nicole Ponder 
Rating:
5.0

Everything was handled like professionals and went well. Thanks.

Jim Lakes 
Rating:
3.0

The vehicle was on E. Was stated at quarter of a tank. Had to immediately stop and get gas. Ended up returning with much more gas than when picked up. Threw off my day considerably.

jason crooker 
Rating:
3.0

The truck wasn’t cleaned out and wasn’t maintained. It pulled hard to the right and wasn’t safe to drive.my daughter complained about it and when i drove it i had the same problem.

michael miller 
Rating:
3.0

I had an invalid hold on my account that wasted a 1:30 of my time and money. My things didn’t all get moved and I no longer owed anything. Someone didn’t remove the hold

Carmecia Thomas 
Rating:
4.0

Customer did not leave a comment.

mickey marlow 
Rating:
3.0

The app us less than user friendly. Mobile check in was useless. The website list the wrong open hours for the location and inaccurate pricing. The staff was helpful and friendly. The truck needs new column bushings for the shifter. Hard to get into gear and keep it there.

Robert Phillips 
Rating:
5.0

Customer did not leave a comment.

NICOLE CARNEY 
Rating:
5.0

Made my reservation on-line. Got there early, was waited on promptly, extended my return time, just in case, and was out the door in 10 minutes. Everything went smoothly and efficiently.

Steve Poulemanos 
Rating:
5.0

Customer did not leave a comment.

Christi Bates 
Rating:
5.0

I've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.

SUSAN NEWSOME  |  Overall Experience 
Rating:
3.0

Mirror on passenger side was very loose. Husband fixed it. Ramp was WAY TOO SHORT AND STEEP for size of truck. Was suppose to help you out by towing a small trailer behind the truck. However, the check in process took way too long and the "rig" was not hooked up. Unfortunately, we were on a tight schedule and could not wait for the tow trailer to be hooked up. My husband had informed the representative of our situation and was assured it would be ready to go when we arrived at the center. Employees were very nice though. We were suppose to have 36 furniture blankets, however we only had 30.

Ken Ward 
Rating:
4.0

Extra charges and been taken out of my account after a week. Work on that

augustine Osei 
Rating:
1.0

Supply vans that work and function properly. The uhual I used was absolutely terrible. Couldn’t go over 35mph barely wanted to shift and shifting into reverse was tricky. Definitely not worth $140.00 with gas included in that. I drove 88 miles and charged that? I’ll use hertz next.

Justin Morgan 
Rating:
4.0

Have trailer person in front an in back of property to help unhook an park trailers

Rex Boomershine 
Rating:
3.0

They didn't give me a receipt. I had to call in and get a receipti, don't like that.

Shelia Domineck 
Rating:
5.0

I was told I could pay cash or with my chime card but when I got there they said I could not use either. Then when I was paying it gave the option to pay with cash. I just wish the payment part was very clear and to the point instead of being told so many different things. Other than that it was a great experience

Rikki Hollowell 
Rating:
4.0

The rep at the store was very efficient and got me In and out in a timely fashion. Great customer service

Michelle Brune 
Rating:
5.0

Well I managed just fine but had it been my friend picking up the truck well the spot it was in not ideal for anyone. When it's in a tight spot an employee need to offer or just go and pull the truck out for customer. Imm sure they would have if asked to do . But you asked. The closer easier ones to get out apparently were almost empty of fuel so I was grateful I didn't ha e to go get gas this time as I had to a time or two before. Everything else was great

Susan Messer 
Rating:
5.0

Everything was all good

ALONZO WELLS  |  Overall Experience 
Rating:
5.0

Delivery of UHaul rental equipment. Thank you.

Paul Underwood 
Rating:
5.0

My usual location. Always very helpful.

David LaFleche 
Rating:
3.0

Customer did not leave a comment.

Angela Hatfiedl  |  Online Move In 
Rating:
1.0

Check your vehicles more often. I spent over 100.00 and had worst exp ever. I want my money back!!!

Sherry Sageser 
Rating:
5.0

Best experience ever. Great customer service. Extremely friendly, kind and professional. I picked up the van at 8am and dropped off close to 8pm. Two different customer service teams and both were great.

TERESA SPENCER 
Rating:
5.0

Customer did not leave a comment.

Kevin Rice 
Rating:
1.0

The equipment was dirty with trash on the floor and the smell of cigarettes. The staff was beyond rude and unfriendly

Chris Stephens 
Rating:
4.0

Customer did not leave a comment.

ASHLEY SMITH  |  First Impressions 
Rating:
5.0

All of the gentlemen, who I had contact with at this location are wonderful individuals. They are very helpful, polite and respectful, and they were willing to go above and beyond it is truly appreciated. If we had more people like them the world would be a better place they all truly deserve a raise.

Raveen Pearson 
Rating:
5.0

Customer did not leave a comment.

Crystal Rosalind King Bradley 
Rating:
5.0

Great job

James Walton 
Rating:
5.0

Customer did not leave a comment.

Valorie Murray  |  Online Move In 
Rating:
5.0

The gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful

Diante Byrd  |  Overall Experience 
Rating:
5.0

I appreciate the service provided in this location.

Chhatra Khatiwada 
Rating:
5.0

Good prices, thanks!

Brian Martin 
Rating:
5.0

Customer did not leave a comment.

Sylvia Frempong 
Rating:
5.0

Customer did not leave a comment.

Christine Montique 
Rating:
5.0

Customer did not leave a comment.

David Cooper 
Rating:
5.0

Customer did not leave a comment.

mary jo stewart 
Rating:
5.0

Customer did not leave a comment.

Thomas Kodie  |  Online Move In 
Rating:
3.0

Staff was very courteous, helpful and efficient.

Jeff Sandor 
Rating:
5.0

Customer did not leave a comment.

Stephen Thomas 
Rating:
5.0

Customer did not leave a comment.

Sarah E Creach 
Rating:
4.0

Customer did not leave a comment.

Edward Baker 
Rating:
1.0

I received this Uhaul full to the top with garbage and all attempts to contact the store directly failed. The store refunded me but never contacted me and I only found out about the refund through the email receipt that was sent. I was never contacted about my issue.

Kayla Holsinger 
Rating:
3.0

The truck smelled like cigarettes and i had to drive with the window down while it was raining.

Latrisha Archie 
Rating:
5.0

Customer did not leave a comment.

SUSAN ROBERTS  |  Overall Experience 
Rating:
4.0

I rent there all the time and they always take care of me.

mickey marlow 
Rating:
1.0

Customer did not leave a comment.

VICTORIA ULIZIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN GRANDA 
Rating:
5.0

Super friendly. Easy pick up and drop off.

Eric Osborne 
Rating:
5.0

Austin, the GM, was awesome. Sincere, polite and helpful. There are UHaul locations closer to where I live, but I will always drive past them to get to this location.

Susan Harris 
Rating:
5.0

Customer did not leave a comment.

Bonnie Brown 
Rating:
5.0

Customer did not leave a comment.

Brenda Mcvey  |  Overall Experience 
Rating:
5.0

This is the only Uhaul I'm the area I will rent from.

Jackie Highlander 
Rating:
4.0

Customer did not leave a comment.

Charles Jones 
Rating:
5.0

Thanks so much Austin for the assistance and education on self storage sizes. You rock!

MICHAEL WEBB 
Rating:
5.0

Customer did not leave a comment.

Marietta marchena 
Rating:
4.0

Customer did not leave a comment.

DAWSON SMITH 
Rating:
5.0

Not much, I used them a year ago and again now. Fast to secure a small box-van; quickly available; charges well explained, quick return/check-in, corrected invoice. Perfect - great job

DAVID HOEKSTRA 
Rating:
4.0

Customer did not leave a comment.

George von Gostomski 
Rating:
5.0

The manager was the only person working this morning. He did a top-notch job, but he needs help. The store was clean, as was the truck. This man deserves more than what he is probably making.

Eric Woltz 
Rating:
5.0

Not sure of the gentleman's name that helped me, but he was awesome. Excellent addition to your organization. Professional and courteous. The reason I will come back.

Daniel Watchorn 
Rating:
5.0

None

Timothy Morris 
Rating:
5.0

Customer did not leave a comment.

Lillian Esteban 
Rating:
5.0

Customer service was great, truck was clean and had a full tank on pick up.

elizabeth combs 
Rating:
2.0

I felt very blindsided by the price. Big 19.99 on the side and it seems poorly communicated all the fees and other things involved that make it more than what's advertised.

James Bowling 
Rating:
5.0

Customer did not leave a comment.

Joeseph GROH  |  Overall Experience 
Rating:
5.0

Brakes failed while driving and gear shifting very erratic, often failing to shift appropriately. Near wreck with another vehicle when braking failed. Staff very courteous and concerned about my experience. Would recommend staff periodically drive vehicle to avoid these problems before just renting out truck for customers to experience near-hazardous problems! A wreck or bodily damage is too late to identify problems as fee, insurance purchased and mileage should cover guarantee of a safe and operating vehicle. This is my 2nd experience with uhaul problems in recent months and I have used uhaul frequently, for years!! Same location…

darcel bolser 
Rating:
3.0

He could’ve been a little nicer at drop off

Michael Smith 
Rating:
3.0

Customer did not leave a comment.

Jenny Franer 
Rating:
5.0

Customer did not leave a comment.

David White 
Rating:
4.0

Customer did not leave a comment.

JASON PEPPERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Wagner 
Rating:
5.0

Customer did not leave a comment.

Denise Lipscomb 
Rating:
5.0

HELP WAS LIMITED. i DON'T KNOW IF THEY HAD PEOPLE OFF OR CALLED OFF THAT DAY BUT EVENTUALLY GOT EVERYTHING DONE.

Klaus Giese 
Rating:
5.0

Customer did not leave a comment.

Kevin Flick 
Rating:
5.0

Customer did not leave a comment.

Zhenyan Chen 
Rating:
4.0

Customer did not leave a comment.

Destinee Maly 
Rating:
5.0

The store was very nice and clean and well stocked. The employee that help us was informed let us know everything we needed to know.

Teresa Proffitt 
Rating:
3.0

Was given the wrong trailer number at pick up wasn’t told till I returned it

Clifford Thompson 
Rating:
3.0

more help

Paul Rybolt 
Rating:
3.0

Customer did not leave a comment.

Mike Brossart 
Rating:
5.0

The morning crew and afternoon crew were so helpful! But they need help!! They have a great customer base - the store was packed! But it takes time to process everyone through. Hire, hire, hire!! :)

Sheri Hornsby 
Rating:
5.0

Customer did not leave a comment.

Scott Boldman 
Rating:
5.0

Customer did not leave a comment.

Roy Hord 
Rating:
5.0

Customer did not leave a comment.

Ryan Spaulding 
Rating:
4.0

When I dropped it off the young man knew I was waiting in the drop off site but ignored me 3 times.

Allison Baker 
Rating:
1.0

There was mouse dropping in my unit. They destroy my belongings when they took all my items out.

KEVIN MCKINNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADIA PEREZ  |  First Impressions 
Rating:
5.0

We had a wonderful experience, the people there were very helpful and friendly.

thomas chauvin  |  Overall Experience 
Rating:
3.0

Still waiting for my code so that I can get in to the storage locker. Because the code that was sent to me did not work. So the manager had to get me into the storage locker just so that I could put the items in my locker. I'm still waiting for a code..

Angela Mumphrey  |  Online Move In 
Rating:
3.0

The entry door into the storage building has a 1-1/2" high metal piece in the doorway that can be very difficult to get over with carts. My trunks all had wheels on them but I would get stuck on that piece and have to lift the cart over it instead of rolling out smoothly. I've seen many dump their loads trying to get over it. Moving in and out was a bit trying and my back hurts from having to lift over that bump. You lose 2 stars just because of that.

MAUREEN BRAMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Kreiser  |  Overall Experience 
Rating:
1.0

Had to redo my reservation that I already did when I booked the truck. The unit I was issued was locked and not to be unlocked till the next day. I ended up having to get a unit at public storage down the street.. which ended up being more convenient of a checkin and better pricing.. I'll definitely recommend them to my friends over yalls bs

MARCEL ALLEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael mccracken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia Ocampo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Falk  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bonnie Glaze  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlotte Grishom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill tillett  |  First Impressions 
Rating:
1.0

The owner was horrible. I will NEVER rent from this location again!

Latisha Cochran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORNETTA ARNOLD  |  First Impressions 
Rating:
3.0

Nice and friendly employees but the site itself was bad my things got water damaged that was sitting in front of the door and the gate broke a lot of the time not safe feeling at all and lighting could be better

BRITTANY EVESLAGE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

John King  |  Overall Experience 
Rating:
5.0

The staff was very very helpful an friendly an very very professional

Ruby Cano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte Grishom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA RANDOLPH  |  Overall Experience 
Rating:
5.0

outstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .

NEIL WELLNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

samuel bush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Dungan  |  Overall Experience 
Rating:
4.0

Having storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.

Akil Babb  |  First Impressions 
Rating:
2.0

There wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floor

Autumn Keyer  |  Online Move In 
Rating:
4.0

I'm satisfied with the facility

STEPHANIE JONES-KISER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLEYR COOPER  |  First Impressions 
Rating:
2.0

I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.

SHERRI BALES  |  First Impressions 
Rating:
5.0

It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.

Rachel Weakley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucinda Combs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty Fields  |  First Impressions 
Rating:
5.0

The storage unit facility is too hot there should be some type of venolation in there....

Sharon Bailey  |  First Impressions 
Rating:
5.0

So far so good. Haven't moved in yet but hoping it will go great

Chantele Davis  |  First Impressions 
Rating:
5.0

Very professional and excellent service from management and staffing.

John Fannin  |  Overall Experience 
Rating:
3.0

I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate it

Ernessa Taylor  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

vicky lawwill  |  Overall Experience 
Rating:
1.0

Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.

Brandon Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katrina hall  |  First Impressions 
Rating:
5.0

The storage experience was great from start to finish. Would highly recommend.

Carl Wilt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquita Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LADONNA BATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Lewis  |  Overall Experience 
Rating:
2.0

There is no light in our unit, which made it very difficult to see. I had to use my phone’s flashlight feature and direct it to the spots where items were being placed. I’ve never had a unit with no visibility before, and would not recommend or use this facility again because of that.

Patricia Radabaugh  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

kenneth deborde  |  Overall Experience 
Rating:
1.0

Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.

Samantha Howell  |  Overall Experience 
Rating:
3.0

The insulation on the ceiling was falling in on my belongings.

Terri Meyers  |  Overall Experience 
Rating:
1.0

Something weird going on in this place 🤔

cristy martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

falisha smiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Wilson  |  First Impressions 
Rating:
5.0

Good deal

mike rockhold  |  Overall Experience 
Rating:
5.0

Staff quite friendly and helpful.

Mike Mayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary McIntire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artrese Payne  |  Overall Experience 
Rating:
5.0

He was super great with everything.

dottie baker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stepheny Higgenbottom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH THOMPSON  |  Overall Experience 
Rating:
4.0

Great facilities. It was my first experience and the Hamilton staff members were awesome

Lee Perkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander Ip  |  Overall Experience 
Rating:
1.0

They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.

bernie whitson  |  Overall Experience 
Rating:
1.0

Horrible manager at the Hamilton Ohio location

JASON BOWLING  |  Overall Experience 
Rating:
1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

CHRISTY HAWLEY  |  First Impressions 
Rating:
5.0

Great experience

Kwashie Kudeka  |  First Impressions 
Rating:
5.0

Five stars

Angel Nolasco  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawana Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro Franco  |  Overall Experience 
Rating:
4.0

Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.

ROBERT PARKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristin Kendel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheryl nash  |  Overall Experience 
Rating:
1.0

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Brett Hamm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Luke  |  Overall Experience 
Rating:
1.0

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

Theresa Sloane  |  Overall Experience 
Rating:
5.0

Convenient

sheryl nash  |  First Impressions 
Rating:
4.0

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

Thomas Broderick  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN THOMAS STEEL  |  First Impressions 
Rating:
3.0

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Brittany Bochard  |  Overall Experience 
Rating:
4.0

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

Benjamin Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shephan chriqui  |  Overall Experience 
Rating:
5.0

I appreciate all the help you provided in the last year.

ELIZABETH EMERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson Deroseau  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

phylis tenkotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey Wilke Hammond  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Keating  |  Overall Experience 
Rating:
4.0

This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.

luke howell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward Keating  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary mcneal  |  Overall Experience 
Rating:
3.0

My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!

Christy Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Thomas  |  Overall Experience 
Rating:
5.0

I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you

janae jackson  |  Overall Experience 
Rating:
5.0

Very efficient and helpful

jacquelyn coffey  |  First Impressions 
Rating:
4.0

No issues at all

ryan johnson  |  Overall Experience 
Rating:
1.0

First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck

Deana George  |  First Impressions 
Rating:
5.0

Been very helpful when I move in and out

Khadidatou Diallo  |  Overall Experience 
Rating:
4.0

I tried calling many times to cancel my storage but kept getting the central line

James Rausch  |  Overall Experience 
Rating:
5.0

Excellent service. Patient and courteous...thank you!!!

shirley winkler  |  First Impressions 
Rating:
5.0

The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt

CRAIG SCHMIDT  |  Overall Experience 
Rating:
5.0

Friendly staff and well maintained vehicles as well as the storage areas.

alva napier  |  Overall Experience 
Rating:
5.0

Always use this storage company, I absolutely loved it.

Crystal Zavala  |  Overall Experience 
Rating:
3.0

The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.

debroah jones davis  |  Overall Experience 
Rating:
5.0

Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.

David Seeger  |  Reservation 
Rating:
5.0

Love those guys. So helpful every time I rent a truck or van. Great storage too!

Wendy Schlensker  |  Overall Experience 
Rating:
1.0

.

SARA OWENS  |  Overall Experience 
Rating:
5.0

Excellent facility and staff.

Elizabeth Barnett  |  Overall Experience 
Rating:
3.0

could definitely use some more counter help

Amy Harding  |  Overall Experience 
Rating:
5.0

Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.

DONALD RODEN  |  Overall Experience 
Rating:
4.0

The manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. Thank you

Donna Capella  |  Overall Experience 
No reviews have been submitted for this location.

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