Customer Reviews for U-Haul Moving & Storage of Hamilton

6,181 reviews

25 S Erie Blvd   Hamilton, OH 45011
(St Rt 4 & High St)

(513) 863-2744

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 863-2744

25 S Erie Blvd
Hamilton, OH 45011
(St Rt 4 & High St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was fine.

WILLIAM K 
Rating:
5.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

AC stopped working shortly after my departure. When arriving back at the U-HAUL building I told the same guy that had checked my out about it. He replied, " It's so hot I guess the acts are breaking." No, apology or anything. It was way over 90° that day. I won't be recommended this location to anyone.

Michelle W 
Rating:
1.0

Rented a truck from yall and got a janky truck that sounded like there was a jackhammer above my head in the cab if I drove over 45 mph. Couldn't converse with my mover help and ended up with a migraine from the continuing pounding from the roof of the cab. I called roadside assistance and couldn't even hear them they did if they had someone to help me they would send a text and I never got any help. Super pissed and don't understand how uhaul don't maintain their vehicles all because they want the almighty dollar. I would like some kind of partial refund since I was left hanging from uhaul and roadside assistance.

meagan c 
Rating:
5.0

Customer did not leave a comment.

vincent b 
Rating:
5.0

i got to tell you,it was easier than i thought.

gene s 
Rating:
5.0

Employee was friendly and professional.

Robert D 
Rating:
5.0

All the staff members there do an excellent job. Austin, Mark, Will, Pedro, Keisha, Mike, Alex, CJ and Matt are great people.

Matthew D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK F 
Rating:
5.0

Customer did not leave a comment.

Bhavesh V 
Rating:
5.0

Customer did not leave a comment.

jayne s 
Rating:
4.0

Customer did not leave a comment.

Bob B 
Rating:
3.0

Area was congested. Sign said, stay in your vehicle until attendant checked you in. No one came out so I went inside to get someone to help. Also, when I rented the truck, I purchased 2extra days, not knowing how long the unloading would take. I turned it in on time, without using the two extra days and they would not refund my money! The U-Haul that I rented from said they would refund my money if I didn’t use the extra days. Now, we will see if U-Haul is honorable to their word or just the manager of the turn in U-Haul didn’t want to take the time of day to handle customer service issues. Contract number: 85141867 Equipment number: JH2791R. Please refund the two days that I paid extra for. Thanks

GREGORYDEAN W 
Rating:
3.0

The staff was grumpy and unfriendly. The parking lot is a nightmare, although that’s not something that can be changed, the layout can (and should) be.

Ash S 
Rating:
5.0

Customer did not leave a comment.

LEE A 
Rating:
5.0

Great service. Employees are top notch every time I stop by.

Randy L 
Rating:
5.0

Customer did not leave a comment.

Maya C 
Rating:
2.0

There was a dolly without the break away seal. Pretty beat up I'm guessing from previous customers. It got the job done. My main concern is just not wanting to be charged for the dolly and missing furniture pads.

Blair C 
Rating:
4.0

Customer did not leave a comment.

Brett S 
Rating:
2.0

It would be nice if they showed a since of urgency, second time at this location and it took forever and on top of it they made me go get another Driver license and another credit card, and I think you should be able to drop of ANY vehicle at any location. But I guess that’s how u make your money and put miles on the trucks.

rachelle y 
Rating:
5.0

Customer did not leave a comment.

Diane S 
Rating:
5.0

Customer did not leave a comment.

Barbara T 
Rating:
4.0

Customer did not leave a comment.

DAWSON S 
Rating:
4.0

Customer did not leave a comment.

Teresa S 
Rating:
1.0

I was charged incorrect amount and they could not correct it in spite of spending 45 minutes trying charge it to the correct amount. I was $206 at reservation and at pickup it was $323 and it could it be corrected.

SCOTT Z 
Rating:
2.0

The truck was very bouncy the transmission was slipping . It was dusty and had cobwebs in the console pocket. When I returned it the guy was very nasty and short. He kept looking at his phone I finally said could you put your phone down and pay attention to me. He didn't chive me a receipt or check the truck. I forgot to take a picture of the mileage when I went back out the truck was gone. I went back in and the guy was nasty about it. The app kept going back to my old rental and again tje guy was nasty about it. I wontvgovthere agin and I will definitely tell people how bad they were.

SHEILA K 
Rating:
5.0

A/C didn't work in truck but the associates working the store were awesome.

Kyle T 
Rating:
5.0

Customer did not leave a comment.

ALFRED K 
Rating:
4.0

Have more than one employee working in the morning when there is a rush. He was very polite and helpful.

Belinda G 
Rating:
1.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy T 
Rating:
5.0

Customer did not leave a comment.

Amy F 
Rating:
5.0

Customer did not leave a comment.

Arius M 
Rating:
5.0

Everything was excelent

roger p 
Rating:
4.0

My experience was good, no problems. The employee (Austin) was very attentive, knowledgeable and polite.

Claude M 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B 
Rating:
2.0

Storage unit broken into.outside units not fenced in .cameras everywhere and no one was seen

ASHLEY S  |  Overall Experience 
Rating:
5.0

Austin was particularly accommodating and pleasant.

Claude M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew J 
Rating:
2.0

When picking up, the young man was kind of rude and unprofessional. He had dark, almost black hair and didn't look over 20 or 21 yrs old. He didn't say his name. When I said the front tire was low, he came out to put air in in with a lit cigar in his mouth. then he said "oh it's at 55 pounds now...you should be ok" The back of the van was pretty dirty and got my new furniture kind of dirty. The cab smelled slightly of marijuana when I first got in. Upon returning, the lobby had a huge line of people and only one gentleman working, who was very nice. He apologized for the young man earlier in the day that had not been the friendliest. I asked how to return and he said " just leave it out there and put the key on the table, but failed to tell me which table, so I left the key on their front desk.

CRYSTAL S 
Rating:
3.0

Upon drop off ( after 5pm) we were unable to place the trailer in the same manner in which we received it. Patrons that rented storage units had their vehicles out from the units, their property placed in the middle of the drive making it difficult the manipulate the trailer around chairs, stereo cabinets and other furniture. More than on tenant did this ; however, some more liberal with they’re spacing.

Brendan S 
Rating:
3.0

They didn’t have my 10 ft. truck available even though I reserved 2weeks in advance. They did get me a 9 ft cargo and the guys there were super nice!!

Christopher P 
Rating:
5.0

Customer did not leave a comment.

Charlene G 
Rating:
5.0

I was happy with the entire experience and was able to finish up earler than I expected. Thanks so much for the excellent customer service I received and the friendly manager. BRAVO!!

susan i 
Rating:
3.0

Customer did not leave a comment.

MIKE H 
Rating:
5.0

Nothing

Larry W 
Rating:
5.0

Very convenient location and process. CJ was very helpful at pick up.

Steven B 
Rating:
5.0

When I dropped it off, the guy came right out help me unhook it. It was great experience.

William H 
Rating:
4.0

Customer did not leave a comment.

Jeffery B 
Rating:
5.0

Staff was very kind and helpful. Austin is great

Randolph B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john s 
Rating:
1.0

Charged 20 dollars for gas when I didn't even drive but 2.9 miles.

Jennifer M 
Rating:
5.0

Quick, easy to deal with. Very helpful and friendly

JOHN B 
Rating:
5.0

Fast service and easy.

Mark L 
Rating:
5.0

The manager was fast friendly knowledgeable!

John H 
Rating:
5.0

The location was great, staff was friendly and addressed the one issue I had quickly. The app experience on the other hand was garbage. I tried to do the automated pickup but struggled to get my account so it could see my reservation. After that was resolved at the site I started the process but it kept failing at various steps and I had to restart. Dropping off was a similar experience. I tried to use the app but taking all the pics and all the other steps was very tedious. The process would restart if my phone rotated and the screen flipped. I tried 3 times to take all the pics without rotating to the other orientation, after the 3rd restart I gave up. I just walked in and the staff just took the keys and that was it. Why on earth would you need to do all the extra stuff to return with the app when the staff just takes the keys and dismisses you?

David D 
Rating:
5.0

Customer did not leave a comment.

MATT R 
Rating:
5.0

Everything was great

BELINDA G 
Rating:
5.0

Great customer service

Francis K  |  Overall Experience 
Rating:
3.0

The truck I was given was damaged on the side. Not as important as the fact whatever happened to it, created a very turbulent long distance ride. The truck jerked quite often. I'm pretty sure that was known by uhaul prior to me receiving it.

Benita W 
Rating:
4.0

The young man was very helpful but they need more employees on a busy Sunday.

Joe S 
Rating:
5.0

Thank you for doing what you do. The price is great. Thanks guys

Kathy T 
Rating:
3.0

Was very packed lot. Thankfully an employee was there earlyor we wouldn't have gotten our truck out because it was blocked by another. The truck was horrible to drive, definitely needs work done on it. Horrible time doing check in on phone. Never had before.

Catherine S 
Rating:
3.0

Customer did not leave a comment.

Miles M 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
1.0

I am beyond disappointed with the customer service and the way my reservation was handled. Two reservations under my name and one was actually under a wrong name for me. One reservation was marked opened, while the one that needed to be closed after returning the vehicle was still recorded as opened . Two charges on my account and a rep tells me he doesn’t know what the other charge is for. As I write, there are 3 charges to my account and waiting for 2 to drop if not I will have to go back there and get it resolved. The sad part of all of this is that, the guy didn’t even know what he was doing and had such a nasty attitude towards us. I don’t even know how this business has survived all these years with such poor customer service. Well, I guess people need vehicles to move etc and I assume that’s the only reason why it’s still in business. And it doesn’t matter how much you call them, they never pick up. Terrible

Dora A 
Rating:
5.0

I thought service was excellent. Need to improve the entrance on side street and not block with trucks.

Roger N 
Rating:
5.0

i moved out because my unit was climate controlled all that was climate controlled was the hallway not the unit but want to charge me more no thanks

bill t  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Kody D 
Rating:
1.0

At pick Up, the representative was curt. The photo policy presented in the manner it was, was off putting. Hands me his cell phone telling me to take my picture for in the event I decide to steal the truck. Additional photos were taken on his phone of the computer screen. This made my personal information feel unsafe or that he wanted to perhaps show up at my home. I did call U-Haul and was assured the photo/ needing additional contact number were allowed, and that the information went into an app and not the individual’s photo library. - pushes button for the insurance coverage saying you don’t have a choice with pick up trucks. I was going to order this service, just was rude. Then when it asked to donate money he said click no, when I said I would , he said you shouldn’t bother it’s a waste. U-Haul already has donated. - the truck smelled so strong of tobacco it triggered migraine and mild wheezing with my asthma. - upon return, myself and 2 moving trucks waited in our vehicle at the drop off line per sign request. After 20+ minutes the person behind me went inside and found the employee, who informed him you need to come inside. Additionally during this time a person had been waiting inside by herself with no employee to be found and she came outside and asked if we knew where anyone was/ what to do. - lastly I kept trying to create account on app so I could leave since I had been waiting so long , but kept getting error and needed to contact costumer services for help.

carolyn h 
Rating:
5.0

Customer did not leave a comment.

Keenath W 
Rating:
5.0

Excelente

leonardo m 
Rating:
1.0

uhaul tried to scam me

Kofi E 
Rating:
3.0

The truck that I rented was a piece of junk. It wouldn’t start after we got the truck loaded and I went to start it and it was dead. I had to call and get someone to come and get it started. I had to wait for a 1:30 hours before they came. It wouldn’t start again after we got it unloaded. We finally got it by moving the gear shift up and down. The truck pulls to the left and to the right and the shock are warn out. That is asame for you can rent them out for that is unsafe.

Allen S 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

I've rented a lot at this location and they are always friendly and helpful!

Katrina H 
Rating:
5.0

Great experience

Greg D 
Rating:
5.0

Customer did not leave a comment.

Timothy T 
Rating:
2.0

Truck ran terrible No information provided by the staff

Jeff R 
Rating:
1.0

Workers were badly informed, put me in the wrong vehicle, (twice) did not alert me that the last one DID NOT have a RAMP although we were continually discussing I was transporting a motorcycle. How was I supposed to load it and unload it? lift 500lbs with my hands? Worker does this EVERYDAY, I tow something every 5-10 yrs, they are the experts, they are the ones whom we trust to ask 1-2 simple questions to better help the customer. Horrible experience. The drop off at Michigan was better, Pam the owner knew her business and actually apologized for Ohio's Hamilton bad service.

ALEX C 
Rating:
4.0

Customer did not leave a comment.

rodney e  |  Overall Experience 
Rating:
4.0

My pick up was GREAT!!! Drop off, was mediocre, the employee was VERY cold and never even looked my way.

Donna W 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

It was a good experience. I picked up the trailer, moved my bike and dropped the trailer back off. No problems, a smooth transaction.

charles T 
Rating:
4.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Great people. Very polite and professional. But highly recommend them for all of your moving needs.!! Thanks

Dusten G 
Rating:
5.0

Very helpful and accommodating.

Robert M 
Rating:
5.0

Customer did not leave a comment.

priscilla c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHA H 
Rating:
5.0

Customer did not leave a comment.

Dosseh G 
Rating:
5.0

Stay the same

MENZIE B 
Rating:
1.0

Customer did not leave a comment.

Hannah L 
Rating:
4.0

Customer did not leave a comment.

Angel N 
Rating:
5.0

Excelente lo recomiendo la asistencia telefónica es otro nivel Dios los bendiga

Antonio C 
Rating:
5.0

Excelente

Antonio C 
Rating:
4.0

I love how they provided me with the carts to move my stuff from the truck to the storage area.

amy m  |  First Impressions 
Rating:
1.0

Very poor customer service

Jessica R 
Rating:
5.0

Customer did not leave a comment.

ALFRED K 
Rating:
3.0

Customer did not leave a comment.

Kieth J 
Rating:
5.0

Great customer service.

Laura J 
Rating:
5.0

Customer did not leave a comment.

Mark E 
Rating:
5.0

The staff was great

STEPHEN H 
Rating:
1.0

Stop sending endless and repetitive texts and emails. Why do I need 75 plus emails and texts. Why do I need a reminder every fucking day to fill out this goddamn survey. For fucks sake, if someone doesn't fill out the fucking survey after forty two reminders, then they probably don't want to fill it out. So leave them the fuck alone. You and your company can go fuck yourselves. I'll never do business with you again.

KEITH T 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
2.0

Small samll smalll

Jay M 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

Customer did not leave a comment.

James S 
Rating:
5.0

I've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.

SUSAN N  |  Overall Experience 
Rating:
5.0

Everything was all good

ALONZO W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ASHLEY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valorie M  |  Online Move In 
Rating:
5.0

The gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful

Diante B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN R  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

VICTORIA U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joeseph G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON P  |  Overall Experience 
Rating:
1.0

There was mouse dropping in my unit. They destroy my belongings when they took all my items out.

KEVIN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADIA P  |  First Impressions 
Rating:
5.0

We had a wonderful experience, the people there were very helpful and friendly.

thomas c  |  Overall Experience 
Rating:
3.0

Still waiting for my code so that I can get in to the storage locker. Because the code that was sent to me did not work. So the manager had to get me into the storage locker just so that I could put the items in my locker. I'm still waiting for a code..

Angela M  |  Online Move In 
Rating:
3.0

The entry door into the storage building has a 1-1/2" high metal piece in the doorway that can be very difficult to get over with carts. My trunks all had wheels on them but I would get stuck on that piece and have to lift the cart over it instead of rolling out smoothly. I've seen many dump their loads trying to get over it. Moving in and out was a bit trying and my back hurts from having to lift over that bump. You lose 2 stars just because of that.

MAUREEN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan K  |  Overall Experience 
Rating:
1.0

Had to redo my reservation that I already did when I booked the truck. The unit I was issued was locked and not to be unlocked till the next day. I ended up having to get a unit at public storage down the street.. which ended up being more convenient of a checkin and better pricing.. I'll definitely recommend them to my friends over yalls bs

MARCEL A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bonnie G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlotte G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill t  |  First Impressions 
Rating:
1.0

The owner was horrible. I will NEVER rent from this location again!

Latisha C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORNETTA A  |  First Impressions 
Rating:
3.0

Nice and friendly employees but the site itself was bad my things got water damaged that was sitting in front of the door and the gate broke a lot of the time not safe feeling at all and lighting could be better

BRITTANY E  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

John K  |  Overall Experience 
Rating:
5.0

The staff was very very helpful an friendly an very very professional

Ruby C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA R  |  Overall Experience 
Rating:
5.0

outstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .

NEIL W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

samuel b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D  |  Overall Experience 
Rating:
4.0

Having storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.

Akil B  |  First Impressions 
Rating:
2.0

There wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floor

Autumn K  |  Online Move In 
Rating:
4.0

I'm satisfied with the facility

STEPHANIE J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLEYR C  |  First Impressions 
Rating:
2.0

I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.

SHERRI B  |  First Impressions 
Rating:
5.0

It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.

Rachel W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucinda C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty F  |  First Impressions 
Rating:
5.0

The storage unit facility is too hot there should be some type of venolation in there....

Sharon B  |  First Impressions 
Rating:
5.0

So far so good. Haven't moved in yet but hoping it will go great

Chantele D  |  First Impressions 
Rating:
5.0

Very professional and excellent service from management and staffing.

John F  |  Overall Experience 
Rating:
3.0

I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate it

Ernessa T  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

vicky l  |  Overall Experience 
Rating:
1.0

Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.

Brandon C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katrina h  |  First Impressions 
Rating:
5.0

The storage experience was great from start to finish. Would highly recommend.

Carl W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquita J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LADONNA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L  |  Overall Experience 
Rating:
2.0

There is no light in our unit, which made it very difficult to see. I had to use my phone’s flashlight feature and direct it to the spots where items were being placed. I’ve never had a unit with no visibility before, and would not recommend or use this facility again because of that.

Patricia R  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

kenneth d  |  Overall Experience 
Rating:
1.0

Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.

Samantha H  |  Overall Experience 
Rating:
3.0

The insulation on the ceiling was falling in on my belongings.

Terri M  |  Overall Experience 
Rating:
1.0

Something weird going on in this place 🤔

cristy m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

falisha s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl W  |  First Impressions 
Rating:
5.0

Good deal

mike r  |  Overall Experience 
Rating:
5.0

Staff quite friendly and helpful.

Mike M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artrese P  |  Overall Experience 
Rating:
5.0

He was super great with everything.

dottie b  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stepheny H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH T  |  Overall Experience 
Rating:
4.0

Great facilities. It was my first experience and the Hamilton staff members were awesome

Lee P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander I  |  Overall Experience 
Rating:
1.0

They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.

bernie w  |  Overall Experience 
Rating:
1.0

Horrible manager at the Hamilton Ohio location

JASON B  |  Overall Experience 
Rating:
1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

CHRISTY H  |  First Impressions 
Rating:
5.0

Great experience

Kwashie K  |  First Impressions 
Rating:
5.0

Five stars

Angel N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawana C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro F  |  Overall Experience 
Rating:
4.0

Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.

ROBERT P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristin K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheryl n  |  Overall Experience 
Rating:
1.0

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Brett H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn L  |  Overall Experience 
Rating:
1.0

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

Theresa S  |  Overall Experience 
Rating:
5.0

Convenient

sheryl n  |  First Impressions 
Rating:
4.0

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

Thomas B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN T  |  First Impressions 
Rating:
3.0

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Brittany B  |  Overall Experience 
Rating:
4.0

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

Benjamin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shephan c  |  Overall Experience 
Rating:
5.0

I appreciate all the help you provided in the last year.

ELIZABETH E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

phylis t  |  First Impressions