Comentarios de los clientes para U-Haul Moving & Storage of Hamilton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Hamilton

Clasificación general:

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TIMOTHY J.
Clasificación:

Employee was very rude. Reserved online for an open trailer and was assigned a closed trailer. Showed rep my reservation and what I ordered. He said the system showed the other. Kid who was to hook up the equipment was combative verbally and arrogant. This was not a pleasant experience.

GANGA A.
Clasificación:

El cliente no dejó un comentario.

Daniel C.
Clasificación:

El cliente no dejó un comentario.

Josh S.
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

El cliente no dejó un comentario.

DONALD L.
Clasificación:

we ask where we return it too which was set at at booking. and he stated anywhere. which was not true i told him that it was a set location he said no we can return it anywhere.. would not return to this location ever when they mislead you.

Brett H. | First Impressions |
Clasificación:

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Serranzo T.
Clasificación:

El cliente no dejó un comentario.

Bradley T.
Clasificación:

The experience was pretty easy. I booked online, showed up on the day to pick up the trailer. I dropped it off the next day. Seamless and easy. it was a value to use U-Haiul. Five stars!

keith R.
Clasificación:

it cost more then i was thinking but all in all got the job done .

FRANCINE K.
Clasificación:

El cliente no dejó un comentario.

Shelly H.
Clasificación:

El cliente no dejó un comentario.

Jeffrey F.
Clasificación:

El cliente no dejó un comentario.

CONNIE V.
Clasificación:

El cliente no dejó un comentario.

Tiffany B.
Clasificación:

You charged me for insurance that I did not approve of, was never even asked am I didn't need it! I think I should of been informed of the charge before not after I turned the uhaul in!

Thomas S.
Clasificación:

The customer service rep was nice, but could have done a better job than just handing me a key. The fuel gauge was different tha n the paperwork. I went back in and he simply drew a new line and initialed it instead of correcting in the system. It caused a problem at the other end. Luckily, the FL rep was awesome.

Patricia R.
Clasificación:

El cliente no dejó un comentario.

Victor A.
Clasificación:

El cliente no dejó un comentario.

william R.
Clasificación:

El cliente no dejó un comentario.

JUAN D.
Clasificación:

Ok

Adam M.
Clasificación:

Made the reservation with a furniture dolly but one was not out in the truck. When I returned I let them know and I was still charged after he said he would take it off.

BONNIE R.
Clasificación:

It would have been a better experience if the employees had been wearing masks as mandated by the state.

Michelle S.
Clasificación:

El cliente no dejó un comentario.

BRIAN A.
Clasificación:

Just to have more employees on hand the 2 guys working were working their butts off because it was extremely busy this day.

SANDRA H.
Clasificación:

El cliente no dejó un comentario.

Garry C.
Clasificación:

N/A

Jocelyn L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

Shelby C.
Clasificación:

Better” 24/7” pick up and drop off Was very confusing and had to reach out a few times for help

MICHELLE S.
Clasificación:

Very friendly and great with explaining details.

Alicia T.
Clasificación:

Our process was smooth and the people were helpful and friendly! Thanks for making the pick up/drop off process a good one. I will say I was on hold for 20+minutes to change my reservation time --but this is not a local issue it is a HQ call center concern! I don't think one can call the local branch.

Jason T.
Clasificación:

Whenever we purchase a large item, or move to a new house, we always use this location. They have always been friendly and always have what we need, even for spur of the moment plans!

KEITH T.
Clasificación:

longer hours u r open

CHRISTINA C.
Clasificación:

Had to wait in line for about 15 min. I had registered with cell phone and it still took time at the counter. More clerks to check people out or have an express line for rentals already registered/paid.

Michelle S.
Clasificación:

El cliente no dejó un comentario.

HEIDI B.
Clasificación:

The employees at this location were very nice. They were very busy but handled everything with a smile and efficiently. Keep up the good work!

Jason C.
Clasificación:

El cliente no dejó un comentario.

Angela W.
Clasificación:

More staff available, had long line to wait

Gary M.
Clasificación:

El cliente no dejó un comentario.

MICHELE B.
Clasificación:

El cliente no dejó un comentario.

timmy B.
Clasificación:

Keep up the excellent customer service!

Joseph R.
Clasificación:

There was issue when I came to pick up the truck/van. I had reserve the truck two days earlier (Thur.) When I returned Saturday there was no truck reserved in my name or phone number. Fortnitley there was two other trucks available.

Theresa S. | Overall Experience |
Clasificación:

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

SAM C.
Clasificación:

El cliente no dejó un comentario.

KEVIN M.
Clasificación:

The whole experience was the VERY BEST I have ever received from a U-Haul location. All of the service associates were friendly and helped in answering every question. The truck I was assigned was the CLEANEST U-Haul truck I have ever used. Great location and employees!!!

Todd B.
Clasificación:

Nothing. Great job!!! Thank you

Jeffrey F.
Clasificación:

Efficient drop off location.

Aita S.
Clasificación:

Nothing to say everything l all right.

Michael H.
Clasificación:

El cliente no dejó un comentario.

ken F.
Clasificación:

El cliente no dejó un comentario.

Mitchell S.
Clasificación:

El cliente no dejó un comentario.

john M.
Clasificación:

make sure there's no drugs on the vehicle before renting it to someone else potentially could have gotten in trouble arrested and taken to jail over something that was not mine

cheryl N.
Clasificación:

El cliente no dejó un comentario.

Joseph M.
Clasificación:

El cliente no dejó un comentario.

Elizabeth S.
Clasificación:

El cliente no dejó un comentario.

Terry D.
Clasificación:

El cliente no dejó un comentario.

Tina B.
Clasificación:

If Randall hadn't been paying attention to the paperwork when he checked me back in. I would've been over charged for the truck rental. I'm very glad he caught the mistake. Thanks again

ANDRES L.
Clasificación:

Easy to reserve, pick up, & return. Made it super easy to move.

sheryl n. | First Impressions |
Clasificación:

Convenient

Ricky B.
Clasificación:

El cliente no dejó un comentario.

CHERYL N.
Clasificación:

El cliente no dejó un comentario.

Odalis P.
Clasificación:

El cliente no dejó un comentario.

Odell W.
Clasificación:

Everything fine with everyone was nice kin we brok dnow they was right there to and the help was nice to thank you all doing .

CHAD H.
Clasificación:

El cliente no dejó un comentario.

Amanda A.
Clasificación:

I was at the Hamilton Ohio I don't know what his name is ! Maybe Steve .. and he runs that place by his self no problems doing it . He needs more help but he sure can do it his self if needs to be . Very nice .

Doug M.
Clasificación:

truck was worst i've ever driven. vibrated and shook at low speeds. i don't believe anyone inspected this prior to me renting. very disappointing experience. engine smelled like oil and could also smell gas from inside cab. the dolly (which i didn't use was not the one advertised.

Erick C.
Clasificación:

The location seemed under staffed, but the employees who were there were working hard. I am in there somewhat often to meet my business needs and there seem to be different people each time.

Deron M.
Clasificación:

On a busy holiday weekend, one of the two people scheduled didn't show up. I realize that isn't the fault of the business. My issue is that on a busy holiday weekend, even two people might have been less than required. I waited in line probably 45 minutes after having done everything except pay online.

Jason E.
Clasificación:

El cliente no dejó un comentario.

Daniel A.
Clasificación:

El cliente no dejó un comentario.

YUNIOR A.
Clasificación:

El cliente no dejó un comentario.

Sherry M.
Clasificación:

El cliente no dejó un comentario.

Kenneth K.
Clasificación:

Had to wait 1/2 hour in line to return truck. Only one person working.

Salil K.
Clasificación:

El cliente no dejó un comentario.

Nancy B.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Barbara H.
Clasificación:

Gentleman working was VERY nice, but only one there, 10-12 customers there at one time. Company nickel dimes you! 10 for this, seven for that...$39 rent was over $110! Lot is small and hard to maneuver around.

Ivonne F.
Clasificación:

El cliente no dejó un comentario.

Kevin H.
Clasificación:

El cliente no dejó un comentario.

terri L.
Clasificación:

Have more than one person working. Waited 45 minutes in line to pick up and then another half hour when I brought it back. Then to top it off, got charged an extra day because I was late bringing it back. I wouldn't have been outside the scheduled time If I could have picked up on time and been able to find someone working there when I came back.

Tanesha P.
Clasificación:

The truck I received had a mice infested couch on the back of it. There was mouse droppings and a foul odor in the back of the truck, it was a horrible experience.

Kyle F.
Clasificación:

El cliente no dejó un comentario.

RICHARD G.
Clasificación:

El cliente no dejó un comentario.

Harlene C.
Clasificación:

Tell the man to be more polite instead telling customers go over there have a set . That's a good way to loose business specially if you don't have Good communication. Just rude

James H.
Clasificación:

El cliente no dejó un comentario.

Carl M.
Clasificación:

Nothing everything was great

Allen M.
Clasificación:

El cliente no dejó un comentario.

Shyam sunder B.
Clasificación:

El cliente no dejó un comentario.

James K.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

site help was excellent and promt

Chris M.
Clasificación:

El cliente no dejó un comentario.

Debra M.
Clasificación:

El cliente no dejó un comentario.

Christopher H.
Clasificación:

Wrecked truck pulling it out to us. Charged my cc multiple times for other people's charges.

Christopher H.
Clasificación:

The wrecked truck pulling it out to us. Charged my cc multiple times for other people's charges.

TONI F.
Clasificación:

I didn't appreciate the fact that I chose to pay that days charges with a debit card while you had my credit card on file and the charges were added to my credit card. As long as you have a CREDIT CARD on file it shouldn't matter how you pay for that days usage.

Dominic B.
Clasificación:

Charged for the wrong item, so over charged by almost double, and no one knew how to run the computers in the stores, will try another route than using uhual from now on!

Thomas A.
Clasificación:

CHECK THE MILEAGE. pretty sure I got charged 20 extra dollars because the mileage was wrong on the paperwork...

Thomas B. | First Impressions |
Clasificación:

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

LeAnn J.
Clasificación:

Great customer service during pick up!

ROBERT M.
Clasificación:

It's as great as you'd expect coming to Uhaul. The fella that checked me in was super helpful and friendly, and so was the fella that checked me out. It was overall an excellent experience, as it usually is there.

Brian R.
Clasificación:

El cliente no dejó un comentario.

Woong B.
Clasificación:

Thank you very much

wayne B.
Clasificación:

The service and the equipment was great I did think that the rental amount was a little pricey.

Kevin R.
Clasificación:

El cliente no dejó un comentario.

Douglas V.
Clasificación:

Local personnel had no idea about the U-Haul padlock on the van nor did they ever hear of self pickup. I had 2 calls from them wanting to know the combination of the lock and letting me know I left my lock on it but it is U- Hauls lock.

James B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KEVIN THOMAS S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brittany B. | Overall Experience |
Clasificación:

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Benjamin M. | Overall Experience |
Clasificación:

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

shephan c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ELIZABETH E. | Overall Experience |
Clasificación:

I appreciate all the help you provided in the last year.

Jayson D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

phylis t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Casey W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edward K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

luke h. | First Impressions |
Clasificación:

This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.

Edward K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

gary m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christy S. | Overall Experience |
Clasificación:

My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!

Karl T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

janae j. | Overall Experience |
Clasificación:

I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you

jacquelyn c. | First Impressions |
Clasificación:

Very efficient and helpful

ryan j. | Overall Experience |
Clasificación:

No issues at all

Deana G. | First Impressions |
Clasificación:

First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck

Khadidatou D. | Overall Experience |
Clasificación:

Been very helpful when I move in and out

James R. | Overall Experience |
Clasificación:

I tried calling many times to cancel my storage but kept getting the central line

shirley w. | First Impressions |
Clasificación:

Excellent service. Patient and courteous...thank you!!!

CRAIG S. | Overall Experience |
Clasificación:

The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt

alva n. | Overall Experience |
Clasificación:

Friendly staff and well maintained vehicles as well as the storage areas.

Crystal Z. | Overall Experience |
Clasificación:

Always use this storage company, I absolutely loved it.

debroah j. | Overall Experience |
Clasificación:

The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.

David S. | Reservation |
Clasificación:

Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.

Wendy S. | Overall Experience |
Clasificación:

Love those guys. So helpful every time I rent a truck or van. Great storage too!

SARA O. | Overall Experience |
Clasificación:

.

Elizabeth B. | Overall Experience |
Clasificación:

Excellent facility and staff.

Amy H. | Overall Experience |
Clasificación:

could definitely use some more counter help

DONALD R. | Overall Experience |
Clasificación:

Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.

Donna C. | Overall Experience |
Clasificación:

The manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. Thank you

No se han enviado comentarios para esta ubicación.

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