Customer Reviews for U-Haul Moving & Storage of Gwynn Oak

1,757 comentarios

1506 Woodlawn Dr   Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

(443) 348-8231

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 348-8231

1506 Woodlawn Dr
Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

The staff displayed great customer service. No improvements needed for this transaction.

MONTREZ B. 
Clasificación:
5.0

The representative was very helpful and knowledgeable.

Frenchette R. 
Clasificación:
5.0

CLEAN!

Mithilesh P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
1.0

I picked up the truck and it smelled like smoke. I brought it up to the worker who informed me it be like that sometimes. Upon returning the truck I went over it with an actual person who informed me everything was good to go. The next day I get a notification that Uhaul is attempted to take over $800 from my account. I was not called or notified prior nor did I get an email. After calling to figure out they are claiming I damaged a truck I had sitting in my driveway for 2 days. Absurd and frankly rude to not be informed especially in a time of great inflation.

Romanui B. 
Clasificación:
1.0

I was scammed with gas. I have been a Uhaul customer for a long time but after this no more. I'll make sure to let everyone I know about this.

Mohammed A. 
Clasificación:
5.0

Make sure the next time that customers can get the size truck reserved online.

Patrice B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delena P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY L. 
Clasificación:
5.0

I didn't have any problems. The service was great. Thanks again.

ANNETTE B. 
Clasificación:
5.0

Everything was perfect schedule or explain what to do how to do if you needed help very good we recommend

Cornelius R. 
Clasificación:
5.0

I liked it because it friendly, convenient and fast service!

sherman h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

Excellent crew. So fast!

Tonya W. 
Clasificación:
5.0

Na

john d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trena F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronique C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olutoyosi O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda H.  |  First Impressions 
Clasificación:
5.0

If other locations are not getting good to excellent ratings, use this location as a template for how to do it.

Herbert S. 
Clasificación:
5.0

The moving supplies were not present with the truck (we picked it up early before the location opened) but the general manager was extremely helpful and refunded us (at 7:15 am no less)

Evan H. 
Clasificación:
5.0

Each representative from pick up to drop off was helpful and professional. The experience was AWESOME .

PAMELA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roseline G. 
Clasificación:
5.0

Nothing got broken or damaged. They were right on the money each time. Thank you for all your help

Concetta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

I was given incorrect billing info. It didn't matter that I called before my free month was up, I was charged for another month even though I had no control over shipping time.

Lisa A. 
Clasificación:
5.0

My U-Haul rental experience from start to finish was great; I enjoyed conversing with the pleasant and friendly staff who provided impeccable service.

Jarmael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Humfred M. 
Clasificación:
5.0

Excellent customer service 😘

myra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

myra B. 
Clasificación:
3.0

The truck had no passenger seatbelt and the passenger side top mirror was out of alignment and cannot be adjusted manually. Apparently, a tool is needed to re-adjust it. Both issues were a major safety hazard.

Wale G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derris G. 
Clasificación:
3.0

The truck was damaged upon arrival to the vehicle but it still got me to do what I had too.

Leila J. 
Clasificación:
1.0

You can add a grace period like otber rental places. To be charged a full day for returning a vehicle 13 minutes late is preposterous and an absurd business model. I have two more moves to make in June and August and I will NOT be using this compaby. Also, I waited for ten minutes to get the truck in the first place because your employee was asleep. I know he was asleep because I startedwalking around saying “hello, hello” and I found him asleep in a break room. I've used this company repeatedly over the yrs and now the relationship is ended because you charged me a full day for being 15 min late. You may want to reassess your business model and determine if an extra $53 is worth the lifetime value of a customer.

nyasha M. 
Clasificación:
5.0

Excellent customer service and friendly

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Fix front lights, night lights don't work fix then

Alarcon G. 
Clasificación:
4.0

Better signage for where to pick up keys. I also never received a receipt for my final purchase.

Claire N. 
Clasificación:
5.0

If you keep employees like Jeff, you'll have no problems. He was pleasant, welcoming and straightforward with cost of my rental and other questions. Even when I returned the truck, he was right there to take care of finalizing everything.

Esther S. 
Clasificación:
5.0

i love my experience with the staff at this location they explain everything to u about the trucks and equipment to u and make recommendations about the moving or hauling i have used the woodlawn facility about four or five times

Thomas D. 
Clasificación:
5.0

Everything was great. Megan, who helped us with the pick up, was absolutely amazing. She was able to handle everything, answer every question we had, and explain all the details. Drop off was simple, no surprises.

Kelly F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug R. 
Clasificación:
5.0

Such an organized, easy process from pickup to drop off!!

Jacqueline M. 
Clasificación:
4.0

the text messages were almost too frequent - and helpful - keep including important things like: address and phone number of pick up and drop off locations. It would be nice to have a checklist of exactly how to leave the truck (swept clean, blankets folded, etc) We did remember and would not have minded a helpful text reminder.

Greg W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
2.0

El cliente no dejó un comentario.

William W. 
Clasificación:
1.0

The worse experience I'm never using them again

Katrina H. 
Clasificación:
2.0

We did not receive the correct address for pick up. The address that was texted to us was 20 minutes away from where we needed to be.

Scott K. 
Clasificación:
4.0

The rental truck was to small But the person that help me a guy he was nice

Valerie H. 
Clasificación:
5.0

Somehow my reservation got switched to a different location, but this location was able to get it switched and accommodate me. Much appreciated.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel K. 
Clasificación:
5.0

Associates were friendly and helpful thanks for being here/location when my family needed help

Lavinia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUDIPTO G. 
Clasificación:
5.0

nothing

Louis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

Uhaul needs to confirm that the equipment is at the designated location. I had to go to 2 different places to pick up the equipment.

REGINALD C. 
Clasificación:
5.0

The check in page kept restarting.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

william R. 
Clasificación:
5.0

Friendly staff, clean vehicle. Any chance someone can send me a copy of my receipt?

Anthony F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Archie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
4.0

The staff here was excellent! They were all helpful, and worked well together. They all genuinely seemed happy to work there - a rare sight these days. The management must be really great.

Kimberly Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt R. 
Clasificación:
5.0

I never received a follow up email or final receipt with what my total charges were and why. Other than that it was phenomenal!

Susan C. 
Clasificación:
3.0

Check Engine light was on Then the Engine temp indicator came on for half the day then went out. Thankfully, it didn't effect my move

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teonya R. 
Clasificación:
5.0

Thanks 🙏🏾 again to the staff and management they're a great blessing to the area.

Edward H. 
Clasificación:
3.0

El cliente no dejó un comentario.

oluwaseun O. 
Clasificación:
5.0

From the time I walked in the door till the time I walked out i received nothing but excellent service

Thomas D. 
Clasificación:
5.0

Solomon was terrific to work with.

Ananta H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zalman S. 
Clasificación:
4.0

They did not have the equipment at my requested location for pick up , but they sent me to another location to pick up my equipment but it took me further fron where I needed to be. Basically; they should have taken half of the milage off, there mistake , but I'm forced to pay the extra milage, they said; I am valued customer.

Arthur J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
3.0

Severely understaffed.

Brian W. 
Clasificación:
4.0

You may want to revisit how you advertise how many boxes you need for certain rooms. Instead of just saying 2-3 bedrooms maybe also list the living room, family room, and possibly so many boxes to make it more accurate as to how many boxes you need. Also a better breakdown of moving estimates if its uploads and loads into Uhaul boxes versus if you upload the Uhaul boxes and take them to storage.

kesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
4.0

I actually had the U-box delivered...so I never actually visited the Woodlawn, MD location. But their delivery and pickup were both outstanding!

brian S. 
Clasificación:
5.0

The agent was very knowledgeable and friendly and helpful from arrival to the time we left they even loaded the equipment we bought in our car

Thomas D. 
Clasificación:
5.0

Everything was good .

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kokeeta F. 
Clasificación:
5.0

prices on this location were twice bigger than another one took a lot of phone calls to fix it

ALEXANDER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon J. 
Clasificación:
5.0

Excellent help and service!

Jeff G. 
Clasificación:
5.0

Everything was good except the fact that the lock to secure the truck did not work so we had to tie the door closed with a rope. Other than that the job got down and the guy Jeffrey at the front desk was awesome. Gracias

TYECHA E. 
Clasificación:
5.0

Braxton was very helpful, knowledgeable of what I needed to know and overall a pleasant young man. The other gentleman that help him with loading my car to the trailer was very helpful, as well. I had to keep filling up every hour, that wasn't good. However, overall it was a pretty good.

Khalia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeShawn H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brandy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina L. 
Clasificación:
4.0

Be on time. My reservation was for 9am. I didn't receive my cargo van until 9:20 am.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
4.0

This place has everything you need to move! The gentleman who assisted us in our truck return was very friendly.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JaNai B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrollyn W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard H.  |  First Impressions 
Clasificación:
5.0

Nice place, neat n clean environment, free lock, easy access, free loading carts available, cooperative staff, large place, cheap rates.

Muhammad H.  |  Online Move In 
Clasificación:
5.0

Made my move very easy … thanks. I was concerned about where to store my things during my u-haul moving reservation. One of option I had was storage and help. Storage price and size I want was available and price was affordable. Thanks again for making things easy during my move. Experience was great.

Jeanne L.  |  Online Move In 
Clasificación:
5.0

The staff was very friendly and helpful. The storage area exceptionally clean. I felt my stored items were going to be free of bugs and rodent damage (that was a great concern for me)

Janet M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonte H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

MILLIE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven S.  |  First Impressions 
Clasificación:
5.0

Management and staff was always nice and friendly. Location is always clean and I do mean CLEAN. I haven't seen any bugs or rodents. My storage was well kept. I will recommend this location to anyone. Thank y'all so very much!

Emma S.  |  Overall Experience 
Clasificación:
3.0

came back to refund a storage I had paid for. The guy ended up charging me twice for the storage space instead of crediting it they need to slow down and watch what they are doing. It's better to have more help than not enough.

Fran J.  |  Overall Experience 
Clasificación:
1.0

My unit was infested with rodents i had to throw everything away

DE'JA J.  |  Overall Experience 
Clasificación:
4.0

It was basically good there but when i remove my items there whete a lot of mice droppings on my items!Something needs to be done about the mice. I had to double check all my items before taking them into my apartment.

Jerome O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joaquin G.  |  First Impressions 
Clasificación:
1.0

My unit was supposed to be on AUTO PAY ..O complained about this months ago & never received a call or anything about removal…O just knew auto pay was valid because Andy time I tried to log in to pay MYSELF it was no amount or total due on the app

tamelia e.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Antwon C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dion D.  |  Overall Experience 
Clasificación:
5.0

Very nice people

DAVID G.  |  First Impressions 
Clasificación:
1.0

I wish I had NEVER used this storage facility at all. When I moved out there were rat feces around the perimeter of my ENTIRE storage unit. When I started to unpack all the stuff that had been in storage, there were rat feces in the form of pellets on every surface and in every box. It was absolutely disgusting. Two of my expensive furniture pieces were bitten on the corners even after wrapping it very carefully. I had put these furniture pieces in storage to protect them, but I honestly regret that decision. I should also mention that NO ONE ever told us about the RAT INFESTATION in the unit. Had I known, I would have immediately gotten my stuff out of storage. In addition, the store at the location was closed (locked door) when I went during normal business hours. I called the manager (like it said on the door to do) and she responded with a very rude attitude as if I were inconveniencing her. When I was done moving my stuff out of storage I went into the store and asked the manager to do a walk-through. She asked if it could be done the next day, but I told her I had no intention of coming back. She did not do a walk-through with me, but I assume that she eventually did it herself because I got a move-out receipt. Overall a horrible experience, definitely not worth the $100 per month that I paid.

Leslie Vanessa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebone A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice S.  |  Overall Experience 
Clasificación:
2.0

To many mice

tracy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome O.  |  First Impressions 
Clasificación:
5.0

Service was very good. A computer crash was quickly dealt with and managed by Md. Angela Odell. The staff in the Wood Lawn office were polite, friendly, and helpful The two mover men, Neil and Bobby were patient, polite and hard working. I would recommend highly the facility, clean fun to drive truck, management and all personnel with whom I dealt. My son who helped with scheduling etc. said same.start to finish(

Deborah T.  |  Overall Experience 
Clasificación:
5.0

Angela was extremely helpful and pleasant to work with.

Jill m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dezmond C.  |  Overall Experience 
Clasificación:
3.0

Facility and staff was nice however our unit was under some water pipes which had condensation that damaged some of the items in our unit. We used towels at first and eventually had to put a tarp over everything. Unfortunately one of our nicer pieces of furniture was damaged by the moisture and has mold in the wood. Overalls however the access was great and staff was very friendly. Would still use this facility in the future but would attach a tarp over the unit immediately.

ARYN D.  |  Overall Experience 
Clasificación:
5.0

Staff were always courteous and helpful, and went above and beyond to answer my many questions and concerns. Facility was clean, and the convenience of drive-in bays and rolling carts made the process easy for a single woman.

Megan V.  |  Overall Experience 
Clasificación:
5.0

Wonderful and helpful staff.

Jennifer T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce T.  |  Overall Experience 
Clasificación:
5.0

Angela, the manager is an excellent manager. I recommend all my friends. She is professional and friendly. I love dealing with her. She extremely helpful.

RUTH D.  |  First Impressions 
Clasificación:
5.0

Jeff was very helpful and professional. Jeff was very patient. He spoke with me about the different unit options to fit my needs. This young man took extra time to make sure I knew how to find and access my unit . Although it was close to closing time, I never was made to feel rushed. So far I have had an excellent experience.

dara s.  |  First Impressions 
Clasificación:
5.0

Keep the good job especially the guy who assist me l don't know him by name very polite, helpful and very kind. Thank you very much.

Moses O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katia K.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from u-haul representative at Woodlawn Dr. store

RONETTE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN M.  |  Overall Experience 
Clasificación:
4.0

Satisfied with the experience

Khalia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth D.  |  Overall Experience 
Clasificación:
5.0

It’s great keep up the good work thanks

Theordora A.  |  Overall Experience 
Clasificación:
5.0

Working with the staff there was really a seamless process. Jeff who was the manager onsite was accommodating and was able to see to my reservation in a timely and efficient manner. I would recommend anyone in the area to utilize their facilities

Dezmond C.  |  First Impressions 
Clasificación:
5.0

The manager and staff very friendly, polite, understanding; respectful. Y'all pricing much higher then competition for storage units.

Samantha H.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

SONYA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pathros C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah T.  |  First Impressions 
Clasificación:
5.0

Place always well maintained and friendly management which is a reflection of the branch manager .. great job Angela

Osborne P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda h.  |  Overall Experience 
Clasificación:
4.0

The staff was helpful with all the little things you don't think of when first getting a storage unit.

Kenneth H.  |  First Impressions 
Clasificación:
4.0

Wait time is outrageous Waited over 50 minutes in line then another 35 while they did other things for other guests outside Managment left the place short staffed for a busy day

Christine K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard T.  |  First Impressions 
Clasificación:
4.0

No further comments at this time

Karl P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

markeva p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dameon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joesph W.  |  Overall Experience 
Clasificación:
5.0

Great experience. Friendly, professional staff. Check in and return we fast and easy.

Nicole F.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, all associates where knowledgeable and helpful. Great management!!! The storage space I rented was clean as well as the entire building. Thanks for a nice, clean, and safe place to store my items. Will definitely recommend this location to family and friends.

tonya j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DaeSean T.  |  Overall Experience 
Clasificación:
2.0

My storage unit was given away and based on the time frame I had to get two smaller units. Not only was this a huge inconvenience being that we drove 6 hours just prior to unloading, but I was still charged for the unit. The gentleman that worked that day was phenomenal and if it wasn't for him, I believe I would have protested about the lack of transparency when reserving something and it being given to someone else. What is the point in reserving if U-haul will simply give it away, even after making the reservation a month prior. Very Very disappointed and I had to go to another storage facility to get another unit in addition. Not at all what I wanted to do or could afford.

Autumn B.  |  First Impressions 
Clasificación:
5.0

The front staff was simply amazing and helpful!! Jeff was the best!!!

Shanika r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LeNette S.  |  Overall Experience 
Clasificación:
5.0

No problems. Good customer service.

Michael G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H.  |  First Impressions 
Clasificación:
5.0

Jeff provided excellent customer service!

Samantha G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AWAWU S.  |  Overall Experience 
Clasificación:
5.0

Everyone there was always helpful and friendly.

Shannon B.  |  Overall Experience 
Clasificación:
5.0

Very enjoyable and very professional experience. Will definitely recommend!

Ferdinando C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dameon C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edison T.  |  Overall Experience 
Clasificación:
5.0

The young man who helped me was extremely professional and helpful! Please tell him thank you

Shannon F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAWANA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
5.0

The general manager was the best she went above and beyond to help i greatly appreciated that.

Kahdedra M.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely helpful and made the experience so easy. The manager and both associates who helped me on 6/26 were just wonderful. Would highly recommend this location. Thank you for all the help

Leslie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn B.  |  First Impressions 
Clasificación:
5.0

My experience with this facility and it's manager could not have been better. She was wonderful. She went above and beyond to make sure that I was well taken care of. Truly excellent customer service.

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thea n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

Staff was wonderful, everyone was kind and considerate. Very helpful and helped address our needs promptly and effectively

thea n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

corinda a.  |  Overall Experience 
Clasificación:
4.0

Calling the facility is a joke stayed on the phone for20min on 2 separate occasions, never again!!!

Eldridge B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

earl E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronny G.  |  Overall Experience 
Clasificación:
5.0

Very nice experience and business

delray r.  |  First Impressions 
Clasificación:
5.0

Staff member was friendly and good humored as well as professional. I felt confident in the service we were receiving. Helped me find the best deal for my storage unit.

Cody U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

corinda a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Online Move In 
Clasificación:
5.0

During the past couple of years I have used different U-Haul storage facilities in several states along the East Coast. This is by far the best managed facility of them all. The staff went out of their way to help me and they were always courteous. The storage unit was clean. I felt confident that my belongings would be safe and secure at the Gwynn Oak storage facility.

Joyce M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon L.  |  First Impressions 
Clasificación:
5.0

Great facilities that were easy to navigate.

Kevin T.  |  First Impressions 
Clasificación:
5.0

Well organized business and setting

Gabriel I.  |  First Impressions 
Clasificación:
5.0

Great customer service. Manager & staff were very helpful.

Rosalind H.  |  First Impressions 
Clasificación:
4.0

As far as renting a truck I've never had a problem but the storage units are mice infested and the rodents damaged my furniture. I am now seeking a lawyer to see if I can get my furniture fixed

Stephanie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEMBERLY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim B.  |  First Impressions 
Clasificación:
5.0

This was the best experience I have had lately in renting a storage unit, this being my fourth rental in two years.

Joyce M.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected

Janet M.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent! Store manager is a gem! I forget her name.

Raymond g.  |  First Impressions 
Clasificación:
3.0

The large bay doors were not able to be used which slowed progress

ROBERT B.  |  Online Move In 
Clasificación:
5.0

The management and staff are knowledgeable, friendly and extremely helpful. The facility is clean and convenient.

sam m.  |  Overall Experience 
Clasificación:
5.0

N/C

Teresa B.  |  Overall Experience 
Clasificación: