Customer Reviews for U-Haul Moving & Storage of Gwynn Oak

1,556 comentarios

1506 Woodlawn Dr   Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

(443) 348-8231

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 348-8231

1506 Woodlawn Dr
Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice people

DAVID G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HELEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNETTA H. 
Clasificación:
5.0

Everything was great. Excellent pick up and drop off services.

Torrie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

Exemplary customer service.

Michelle L. 
Clasificación:
5.0

I have used another closer location (which has been fine) but the Woodlawn location had the trailer I needed. I will ALWAYS go back to Woodlawn now. The young lady behind the counter took care of everything for me and the outside guy (in snowing and freezing weather) double checked everything. I've pulled my own trailer for years and this guy did it exactly the right way. No short cuts despite the weather.

Leo N. 
Clasificación:
1.0

I wish I had NEVER used this storage facility at all. When I moved out there were rat feces around the perimeter of my ENTIRE storage unit. When I started to unpack all the stuff that had been in storage, there were rat feces in the form of pellets on every surface and in every box. It was absolutely disgusting. Two of my expensive furniture pieces were bitten on the corners even after wrapping it very carefully. I had put these furniture pieces in storage to protect them, but I honestly regret that decision. I should also mention that NO ONE ever told us about the RAT INFESTATION in the unit. Had I known, I would have immediately gotten my stuff out of storage. In addition, the store at the location was closed (locked door) when I went during normal business hours. I called the manager (like it said on the door to do) and she responded with a very rude attitude as if I were inconveniencing her. When I was done moving my stuff out of storage I went into the store and asked the manager to do a walk-through. She asked if it could be done the next day, but I told her I had no intention of coming back. She did not do a walk-through with me, but I assume that she eventually did it herself because I got a move-out receipt. Overall a horrible experience, definitely not worth the $100 per month that I paid.

Leslie Vanessa M.  |  Overall Experience 
Clasificación:
5.0

People their were very friendly they were very helpful very good experience C.Gunn

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebone A.  |  Overall Experience 
Clasificación:
5.0

The nicest uhaul location I have ever visited

Robert M. 
Clasificación:
5.0

Nothing, gentlemen who served me was excellent and courteous

PHILLIP Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice S.  |  Overall Experience 
Clasificación:
2.0

To many mice

tracy s.  |  Overall Experience 
Clasificación:
5.0

Happy New Year. Please do continue to be oh so wonderful, helpful kind and courteous. God bless you all at the U-HAUL Woodlawn location. Amazing, awesome, and kind service from all. Thanks so much for the greatest experience. Jenipher

Jenipher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA A. 
Clasificación:
5.0

Excellent management

Vincent H. 
Clasificación:
2.0

Online I secured a 26' Truck at the Owings Mills, Md store across from Royal Farms 3 weeks ago. I call to confirm my pickup time as 8:00 since the store opens at 9:00. Was told my reservation was sent to the other Owings Mills Location 10435 Reisterstown Rd. Get there, no truck available because it wasn't confirmed. Then had to drive to the Woodlawn Location. I Had to drive extra 20 miles round trip, $.99 a mile. Think again next time.

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaydeepsinh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARZALIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
3.0

Not change the pickup location when the trailer is rented over 1 month before pickup date. Have pickup location act like the were ready for me when they know i would be there at 8 AM Not chage me 3 days rental when i only need the the traier for 1 day.

KIRK P. 
Clasificación:
5.0

No further comment—the service was excellent.

JOHNNIE B. 
Clasificación:
4.0

Good customer service. Answered all my questions.

Matt W. 
Clasificación:
4.0

Very polite, courteous and helpful I added air to the trailer tires

Galen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS C. 
Clasificación:
4.0

The delivery driver in Littleton, CO (her name is Megan) did a FANTASTIC job! She was so communicative and prompt and went above and beyond! She made the whole move feel better!

Michelle O. 
Clasificación:
5.0

Service was very good. A computer crash was quickly dealt with and managed by Md. Angela Odell. The staff in the Wood Lawn office were polite, friendly, and helpful The two mover men, Neil and Bobby were patient, polite and hard working. I would recommend highly the facility, clean fun to drive truck, management and all personnel with whom I dealt. My son who helped with scheduling etc. said same.start to finish(

Deborah T.  |  Overall Experience 
Clasificación:
5.0

Angela was extremely helpful and pleasant to work with.

Jill m.  |  First Impressions 
Clasificación:
5.0

When placing the reservation the confirmation email states that a uhaul representative would call to follow up but no one called me. I called them twice to confirm. Someone slept in the truck during the cold evening so the truck had to be cleaned out. The service guys were courteous and professional.

Karaleigh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leighton E. 
Clasificación:
5.0

Staff was fantastic! Very professional and courteous

Ronda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dezmond C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TEVIN C. 
Clasificación:
5.0

Great staff very friendly people

JASPER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura M G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney V. 
Clasificación:
3.0

I had made a reservation for 16 plastic packing crates. But when I went to pick them up there were only 11. Don't make customers pre-pay for items that you might not have in stock!! The men were friendly though and helped me load them in my car.

Sarah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

No improvements needed. Staff is great, was able to get service quickly and plenty of parking.

JASON S. 
Clasificación:
3.0

Facility and staff was nice however our unit was under some water pipes which had condensation that damaged some of the items in our unit. We used towels at first and eventually had to put a tarp over everything. Unfortunately one of our nicer pieces of furniture was damaged by the moisture and has mold in the wood. Overalls however the access was great and staff was very friendly. Would still use this facility in the future but would attach a tarp over the unit immediately.

ARYN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colton L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA O. 
Clasificación:
1.0

Better communication.

JAMES S. 
Clasificación:
5.0

The Gentlemen there was very patient he moved very quick to process me and get me out which I really appreciate it I would definitely recommend this location again it was a wonderful experience.

SHAKEYA B. 
Clasificación:
2.0

The check engine light and the airbag light were on. The front left head light was out and the steering wheel made a clicking noise when you turned it. It would also help if it was communication where the key drop box is located during online drop off.

NEHEMIAH S. 
Clasificación:
5.0

Store was opened earlier than website said I believe. I'm this day and age of bad customer service Reggie was amazing great customer service professional and very thorough. Thanks again

ARTHUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shenequa W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CONSTANCE K. 
Clasificación:
5.0

Outstanding service. Angela O'dell and Jontue Kennedy-Robbins were amazingly efficient and responsive. They are true professionals and handled a number of challenging situations with incredible proficiency.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamal B. 
Clasificación:
4.0

Two Black guys waited on me. They could not have been more professional. Love doing business with them.

JOHNNIE T. 
Clasificación:
5.0

It was great.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
5.0

Great and knowledgeable

RAYNARD W. 
Clasificación:
5.0

Nada

WILLIAM G. 
Clasificación:
5.0

Trailer needs some maintenance on the door seals

Selwin G. 
Clasificación:
4.0

More 20' trucks

THOMAS J. 
Clasificación:
5.0

Workers should be well groomed and personal hygiene needs improvement. At no time should the workers use profanity or argue with customers. This makes UHAUL look bad. Employees should do walk arounds with customers.

DINBOMANI Q. 
Clasificación:
5.0

Your services are very prompt and classy. The technician was very good to me and respected the time he gave me for my job to be accomplished

john B. 
Clasificación:
5.0

You have hit the mark. I received great customer service from all the workers and Manager Angela Odell went far and beyond to handle my case after my vehicle was vandalized. I am so happy I got the insurance too. She made it less stressful for me and took care of me personally by giving me her cell #. God Bless you All! I would highly recommend your business.

DORINDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalmont B. 
Clasificación:
5.0

Staff were always courteous and helpful, and went above and beyond to answer my many questions and concerns. Facility was clean, and the convenience of drive-in bays and rolling carts made the process easy for a single woman.

Megan V.  |  Overall Experience 
Clasificación:
2.0

When you come to recover a vehicle, don't have your tow man beat on the customers family members! Your tow driver grabbed my husband by the shirt out the door and him along with another guy punched and kicked my husband to the ground where his tooth was knocked out and potential hearing loss as well as multiple bruises. My children also had to witness this horrific incident. I have contacted your legal department regarding your violent pick up practices.

Octavene G. 
Clasificación:
5.0

Wonderful and helpful staff.

Jennifer T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ISRAEL S. 
Clasificación:
1.0

I came to pick up the truck they didn't have one then they found on I get the truck the gas was not where it supposed to been have a picture then I loaded my truck the rear door would not close had to wait two hours for road side to fit the door waited 30-40 mins then I started to move my first load at 330 ask to extend til 630 dropped truck off by 700 and my receipt says I dropped it off 130am

Rodney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

Made reservation for Manchester or Westminster, MD location. Found out the day before that I had to drive 31 miles (at 8mpg) to pick up the vehicle. Was asked if I wanted to come back to load the car on the trailer and told them no because I had to drive so far. Had to load with the trailer/car hooked to the Uhaul.

Patricia S. 
Clasificación:
5.0

Did not have to do anything but bring truck back. Gentleman who helped took a couple of minutes and on my way. ¡Gracias!

DESTINY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fletcher H. 
Clasificación:
5.0

Outstanding service. Very professional, prompt, courteous, and responsive. A+

Brian K. 
Clasificación:
5.0

Great service, very busy on a Saturday. Manager was getting yelled at by customer over the phone and kept her cool - very professional.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHIAL G. 
Clasificación:
1.0

Employees were curt and unhelpful. I was charged for damage to vehicle when I as well as an employee went to verify the U-Haul was in the same condition I received it. I will be getting a lawyer as well and my bank involved.

Christina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce T.  |  Overall Experience 
Clasificación:
5.0

Angela, the manager is an excellent manager. I recommend all my friends. She is professional and friendly. I love dealing with her. She extremely helpful.

RUTH D.  |  First Impressions 
Clasificación:
5.0

Jeff was very helpful and professional. Jeff was very patient. He spoke with me about the different unit options to fit my needs. This young man took extra time to make sure I knew how to find and access my unit . Although it was close to closing time, I never was made to feel rushed. So far I have had an excellent experience.

dara s.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JORDYN G. 
Clasificación:
5.0

Hard working and intelligent employees, great customer care.

Rose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brady H. 
Clasificación:
5.0

Keep the good job especially the guy who assist me l don't know him by name very polite, helpful and very kind. Thank you very much.

Moses O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE P. 
Clasificación:
5.0

Friendly professional staff who were ready to help. Prompt assistance immediately at pick-up and drop-off. Outstanding!

Gregory R. 
Clasificación:
5.0

You have a lot of really friendly workers at this location, All workers responded to you being there acknowledged you were there. Checked in and out in a reasonable time. Great service.

Janie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAS K. 
Clasificación:
5.0

The staff was great.

STEPHINE F. 
Clasificación:
5.0

Everything was clear and simple. I have no suggestions because my experience went very well.

KEYARNA A. 
Clasificación:
3.0

I ran into a problem when I showed up to pick up the truck I had rented. I needed to have contacts, place of employment, passport, etc in order to complete the pick up process and I feel it would have been more efficient if uhaul had asked for those things during the initial rental process. It put me an hour behind schedule to complete this step at the uhaul location.

Rebecca G. 
Clasificación:
5.0

Excellent customer service from u-haul representative at Woodlawn Dr. store

RONETTE G.  |  First Impressions 
Clasificación:
5.0

Solomon was great. He went out of his way to make this a great experience.

howard M. 
Clasificación:
5.0

Easy pick up and drop off, Customer service was polite and helpful. Thanks a lot .

LINDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ARNOLD W. 
Clasificación:
3.0

The truck had check engine light and air bag light lit the whole time, The employees were great. National U-Haul moved my reservation from Columbia to here, requiring a schedule change for my organization and costing us additional mileage fees to get the truck back to Columbia where we needed it. At the very least Uhaul should credit renters with additional mileage expenses if the reservation is moved through no fault of our own.

EDWARD C. 
Clasificación:
3.0

The first Van that they showed me was filled with DOG HAIR. The second was OKAY. I though that the $75.00 INSURANCE FEE was a Very Excessive amount and that is a FEE that should be returned to the Customer if there is NO DAMAGE TO YOUR EQUIPMENT.

CECILIA H. 
Clasificación:
5.0

Very friendly staff and extremely helpful.

DARRYL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Working with the staff there was really a seamless process. Jeff who was the manager onsite was accommodating and was able to see to my reservation in a timely and efficient manner. I would recommend anyone in the area to utilize their facilities

Dezmond C.  |  First Impressions 
Clasificación:
5.0

Great customer service.

SONYA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah T.  |  First Impressions 
Clasificación:
4.0

The staff was helpful with all the little things you don't think of when first getting a storage unit.

Kenneth H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD T.  |  First Impressions 
Clasificación:
4.0

No further comments at this time

Karl P.  |  First Impressions 
Clasificación:
5.0

Jeff provided excellent customer service!

Samantha G.  |  First Impressions 
Clasificación:
5.0

Very enjoyable and very professional experience. Will definitely recommend!

Ferdinando C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn B.  |  First Impressions 
Clasificación:
5.0

My experience with this facility and it's manager could not have been better. She was wonderful. She went above and beyond to make sure that I was well taken care of. Truly excellent customer service.

Mary C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

earl E.  |  First Impressions 
Clasificación:
5.0

Staff member was friendly and good humored as well as professional. I felt confident in the service we were receiving. Helped me find the best deal for my storage unit.

Cody U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon L.  |  First Impressions 
Clasificación:
5.0

Great facilities that were easy to navigate.

Kevin T.  |  First Impressions 
Clasificación:
5.0

Well organized business and setting

Gabriel I.  |  First Impressions 
Clasificación:
5.0

Great customer service. Manager & staff were very helpful.

Rosalind H.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected

Janet M.  |  First Impressions 
Clasificación:
3.0

The large bay doors were not able to be used which slowed progress

ROBERT B.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Katrina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgette L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Osborne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN G.  |  First Impressions 
Clasificación:
5.0

All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!

April Y.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience.

Douglas H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrick B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRIS H.  |  First Impressions 
Clasificación:
5.0

The staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.

JASMINE B.  |  First Impressions 
Clasificación:
5.0

The guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!

BRENDA P.  |  First Impressions 
Clasificación:
5.0

Ms Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍

Geneva W.  |  First Impressions 
Clasificación:
3.0

When i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.

Marquis S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCQUEL A.  |  First Impressions 
Clasificación:
2.0

I noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer

Debora F.  |  First Impressions 
Clasificación:
1.0

The worst move-in experience

lauren r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

myra m.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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