Comentarios del cliente para U-Haul Moving & Storage of Gwynn Oak

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Gwynn Oak

Grado total:

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Robin B. en

Grado:

El cliente no dejó un comentario.

Keyshana T. en

Grado:

The truck window siding was falling off , the handle that you use to lower the window kept coming off. I was charged for gas , when it was placed exactly where I got it from not happy at all

James B. en

Grado:

Location was very convenient and easy to get in and out of. Great customer service, in and out.

Quanette M. en

Grado:

El cliente no dejó un comentario.

Yvonne W. en

Grado:

Nothing you have the best customer service

Pauline M. en

Grado:

Great customer service

Perry J. en

Grado:

I reserved an enclosed trailer well in advance and it took me an hour to get the trailer and nobody was ahead of me. Very slow mentality of the workers and nobody helped me hook up the trailer that I rented. I finally hooked up the trailer and left because I’ve rented the same trailer before and was aware how to hook it up

Stanley W. en

Grado:

El cliente no dejó un comentario.

Fraun M. en

Grado:

El cliente no dejó un comentario.

Theresa T. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

Reginald L. en

Grado:

Due to circumstances beyond our control we had to rent a truck 3 times over three weekend and each and every time the staff was courteous, friendly, helpful and extremely pleasant.

Chanee P. en

Grado:

Everything went well, however I was overcharged. Had to rectify the final bill and get it corrected. Initially I was charged for 2 days instead of 1 and I also was charged for the incorrect vehicle.

nicole r. en

Grado:

Tasha who waited on me explained everything in great detail which was great to make sure I understood everything. Very nice and helpful. She was great. Thank you.

Jennifer D. en

Grado:

Everyone was kind, helpful, and thoughtful. I had a problem with the truck (the gas gauge was stuck, and I put in more gas than needed). The manager was helpful in resolving the problem. The manager's phone number provided by phone support was for someone who no longer works for U-Haul. I felt bad about disturbing her. The database should be updated.

Mark A. en

Grado:

The staff is unbelievably helpful and friendly, and the facility is clean and well maintained.

Jennifer L. en

Grado:

NA

PEARL C. en

Grado:

El cliente no dejó un comentario.

Arnold P. en

Grado:

Give Ms Alysha all the equipment and help she needs to run that store, Very professional crew, groundswell kept vehicle clean, comfortable atmosphere ,well greeted and serviced. Thank You Uhaul you made are hard day good.!!! .:)

Montrez B. en

Grado:

El cliente no dejó un comentario.

KEYMEUN B. en

Grado:

El cliente no dejó un comentario.

Eric N. en

Grado:

Absolutely nothing James 's at the front depths was absolutely fabulous !! Professional efficient courteous and fast

Kemar S. en

Grado:

El cliente no dejó un comentario.

maxquesar j. en

Grado:

Just tell me where the night box is located. Teach other companies how to be so courteous and concerned.

Brendan H. en

Grado:

Check out guy needs to address customers on a first come first serve basis

Jerome A. en

Grado:

Staff was very professional and the customer service was excellent.

Nina C. en

Grado:

Staff was friendly, professional and knowledgeable. While experience was great!! Made moving a breeze.

zia w. en

Grado:

El cliente no dejó un comentario.

johmnie B. en

Grado:

The customer reps were considerate and courteous.

Johnnie B. en

Grado:

I received great service from Uhaul. The customer reps were courteous and professional.

Adrian W. en

Grado:

GREAT CUSTOMER SERVICE

quanette m. en

Grado:

James at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.

Quanette M. en

Grado:

Personnel was great.

NATONIA J. en

Grado:

El cliente no dejó un comentario.

Hyungwoo N. en

Grado:

El cliente no dejó un comentario.

Towanda W. en

Grado:

El cliente no dejó un comentario.

Frank W. en

Grado:

El cliente no dejó un comentario.

james s. en

Grado:

El cliente no dejó un comentario.

Leslie v. en

Grado:

El cliente no dejó un comentario.

Joyce W. en

Grado:

Great Customer service 👍

Luke M. en

Grado:

El cliente no dejó un comentario.

TODD K. en

Grado:

El cliente no dejó un comentario.

Carolyn B. en

Grado:

The best experience I ever had at UHaul was this location Clean - Efficient- Very fast service.

echelle r. en

Grado:

El cliente no dejó un comentario.

patrick b. en

Grado:

Gentlemen were amazing

Micheal D. en

Grado:

LOOK out for have on business over 20 years no how take car Trucks 10 % off for to write off tax think that comment.....

Paul L. en

Grado:

El cliente no dejó un comentario.

zia w. en

Grado:

good service

mary o. en

Grado:

Call to confirm reservation. I had to call myself because no one called me to confirm the pickup location and the location I was told to pick up at was closed when we got there so then we had to go to another location we were not happy that we were driving all around trying to find a place that was open because the person I spoke to gave me incorrect information

John M. en

Grado:

The right side view mirror was loose and would not hold its position. I couldn’t locate an adjustment screw or bolt to fix it. Luckily, I had a passenger that could hold it in place when I had to make a right turn.

michelle b. en

Grado:

Nothing I was taken care of from the beginning to the end. Don't change a thing. Very professional!!!!

kim d. en

Grado:

Although there is always room for improvement, my experience did not give me an indication of that. Keep up the awesome customer service.

Sharon O. en

Grado:

Everyone was so pleasant and paloght thank everyone for there service

Brian B. en

Grado:

Really great transaction from beginning to end - picking it up and dropping off could not be any easier; being able to inspect and document the minor scrapes and dings from my phone was so easy. Highly recommend!

Sara K. en

Grado:

I accidently went to the wrong U-Haul location to rent a truck but the employee who assisted me was able to lend me a truck right away. Thank you again!

Shenaye W. en

Grado:

El cliente no dejó un comentario.

Thomas V. en

Grado:

Have attendant double check hitch ball before hook up

Camron A. en

Grado:

Just make sure there's a clear understanding between customer and employee about scheduling time for pick up.

Izuchukwu O. en

Grado:

El cliente no dejó un comentario.

kevin f. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

Dont change pick up locations and expect your customers to pay the extra mileage

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

STEPHANIE B. en

Grado:

The young man that assisted me was very helpful and courteous

Johnnie B. en

Grado:

The customer reps were very courteous and helpful. It was a pleasure doing business with them.

KIMBERLY J. en

Grado:

El cliente no dejó un comentario.

Ericka S. en

Grado:

El cliente no dejó un comentario.

Johnnie B. en

Grado:

The Customer Reps were very courteous

Bryce R. en

Grado:

El cliente no dejó un comentario.

StaceyAnn C. en

Grado:

El cliente no dejó un comentario.

Sreenadh P. en

Grado:

I had a couple of issues with my truck when I told them they take it easy

DeShawn H. en

Grado:

El cliente no dejó un comentario.

NATHAN H. en

Grado:

I had a great overall experience at this location. I have used U-Haul other times, which were average experiences. I set my appointment online via the website. I completed the quick-checkin online so when I showed up to pick up the truck, all I had to do was sign the documents. The woman running the check in counter was very courteous and knowledgeable about all the ins and outs of the truck rental. The whole process was quick and easy, and I was driving off with my rental within 10 minutes. The rental was clean, and had no mechanical issues during the whole rental. Even when I found some scrapes on the driver’s side of the cargo area, she was polite told me to just take a picture of it and not to worry about it (you need to do a pre-pickup inspection of the truck to make sure you don’t get a bill for anyone else’s hiccups). I returned the rental the following morning and she was there within 30 seconds, inspecting the truck and processing me out. She did it all on her phone and informed me of the bill total, and that my receipt was in my email. I cannot express how well she handled my rental and the great experience I had at this location. I highly recommend this location!!

Robert S. en

Grado:

El cliente no dejó un comentario.

Car W. en

Grado:

Pick up vehicle and would not start after the first stop. Tried to get road service but could not get pass the phone prompts. vehicle was broke down loaded with furniture for 6 hours. When service truck arrived vehicle needed an alternator. Overall, road service needs a complete overhaul. Maybe, UHaul needs to rely less on automation and get back to human contact. Will never rent from them again.

Russia C. en

Grado:

El cliente no dejó un comentario.

RUSSELL P. en

Grado:

One the best U-Haul in the city in my opinion.

James H. en

Grado:

I picked up the truck on Wednesday and the contract gave me until Friday (which I insisted I did not need). This was not a problem and I simply turned the truck in on Thursday. The problem was that I wanted to tow my car and the system would only let me get a tow dolly or vehicle transport for the same number of days as the truck which was more than I had budgeted to spend. So now I have to make my way back to Baltimore from Virginia to get my car.

Joseph M. en

Grado:

El cliente no dejó un comentario.

Cornell T. en

Grado:

El cliente no dejó un comentario.

Tyshaia J. en

Grado:

I have no negative feedback for this location.

Leighton E. en

Grado:

Loved the after hours drop off

LASHAWN B. en

Grado:

El cliente no dejó un comentario.

BEVERLY L. en

Grado:

Above average. Would refer.

Darias P. en

Grado:

El cliente no dejó un comentario.

Patricia O. en

Grado:

I was a little confused by the after hours drop off by mobile phone and that could have been better communicated at pickup. Overall was great experience and all staff friendly and helpful.

Larry D. en

Grado:

Everything was well taken care of

AMY W. en

Grado:

My Uhaul rep at this location was great. He was friendly and incredibly helpful. He is a true asset to the company.

Jacqueline D. en

Grado:

El cliente no dejó un comentario.

Larry D. en

Grado:

El cliente no dejó un comentario.

ROY M. en

Grado:

Nothing that I can think of the experience was great.. very professional

Lisa O. en

Grado:

I had great assistance. Very personable, and efficient. Explained everything well. Very helpful.

Kristen B. en

Grado:

After calling early in the morning to ask that another card be used to close out my rental I did not receive a call bank account was over drawn called to ask if the rep saw the note she said she did but overlooked it called to get it cleared up had to wait for a call from an upper manager that was over a month ago still have not received a call

SHAWANDA A. en

Grado:

Thank you for the great service.

Kimberly D. en

Grado:

El cliente no dejó un comentario.

Matthew W. en

Grado:

El cliente no dejó un comentario.

darren w. en

Grado:

El cliente no dejó un comentario.

Enosse N. en

Grado:

El cliente no dejó un comentario.

Larry M. en

Grado:

I recently had a change in my circumstance and needed some compassion and understanding from the manager at this location. Ms Perry was more than helpful and understanding, to my delight. Ms Alysha was very receptive and delightful thru out my entire interaction. I truly appreciate the help of them both today. I would recommend the Woodlawn location to anyone.

Sreenadh P. en

Grado:

My truck breaks was not perfect you need to fix them and vechile is wobbly

Wendy F. en

Grado:

El cliente no dejó un comentario.

SHAWANDA A. en

Grado:

Nice and clean. Good customer service. Thank you.

Carlo H. en

Grado:

Although the vehicle was clean, water were leaking through the roof of vehicle which damaged several personal items. Once I returned the U-Haul after hours, the next day, I received an invoice for $27.37 for several incorrect reasons. I rented this vehicle two days in a row from same location and returned it to same location. Second day of rental, I’m very dissatisfied with my overall experience. Not A Happy Customer

Cari W. en

Grado:

El cliente no dejó un comentario.

Sharon O. en

Grado:

She was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything

Anthony W. en

Grado:

Melissa Perry and staff was exceptionally helpful and pleasant assisting me with my situation.

eddie n. en

Grado:

El cliente no dejó un comentario.

Brenda H. en

Grado:

Nothing. Everything was great. The staff are professional and very pleasant to deal with.

Gladys R. en

Grado:

Do not overcharge your customers. I received an additional $13 plus fee on my bill.

Vincent R. en

Grado:

El cliente no dejó un comentario.

Adam M. en

Grado:

One person was there, said he wasn't authorized to receive equipment returns, but that that employee would be right back. Waited about 20 minutes, nothing. Turned it in via my phone and left

Bradley K. en

Grado:

El cliente no dejó un comentario.

JENNIFER W. en

Grado:

El cliente no dejó un comentario.

Claudia C. en

Grado:

El cliente no dejó un comentario.

Myrtle E. en

Grado:

El cliente no dejó un comentario.

ursula d. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER S. en

Grado:

El cliente no dejó un comentario.

JONATHAN D. en

Grado:

El cliente no dejó un comentario.

Anthony R. en

Grado:

El cliente no dejó un comentario.

James T. en

Grado:

This location is awesome. The manager and staff is very professional and friendly.

Tiffany D. en

Grado:

Very easy and great service.

nicole r. en

Grado:

Make sure employees are trained so the equipment doesn’t hit the car like it did mine and then they charged me for not putting it at the right place which I did because I filled it half way like I was told to then I was given 4 places to take it to which I took it to one of the 4 and still got charged. Not happy about any of this. Just this whole experience was not pleasant not to mention one of the parts that was hit on my car from the tow dolly is still not back on my car.

DAVID W. en

Grado:

The U-Haul representative was outstanding (I can't remember his name). I have had many U-Haul rentals and he made this pick up of the rented trailer the best experience I have ever had at a U-Haul. The store itself was immaculate as was the surrounding property.

Robin K. en

Grado:

Good experience, easy check out. I’d rent from this facility again if needed

Alex M. en

Grado:

El cliente no dejó un comentario.

sierra t. en

Grado:

Melissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .

jodie c. en

Grado:

El cliente no dejó un comentario.

Jonathan V. en

Grado:

Your employee was fantastic, she was friendly, attentive, patient, and provided excellent no-nonsense customer service.

Milton F. en

Grado:

Better information ahead of time on the web site and from U-Haul personnel about truck drop off, fuel level, and charges for dolly on one-way trip.

Mark B. en

Grado:

Keep doing what you are doing

Victoreya H. en

Grado:

Process was easy fast I loved everything about it

patricia r. en

Grado:

The staff was very friendly and helpful. The facilities were clean and easily navigated.

JENNIFER W. en

Grado:

He was excellent

Hawabibi S. en

Grado:

Very friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers

Hawabibi S. en

Grado:

Very clean and spacious rooms

Adam S. en

Grado:

Very nice facility

RANETTE C. en

Grado:

James waa amazing helping me with my reservation

bolanle o. en

Grado:

I got good customer service

india b. en

Grado:

The move out went well. No problems, very polite young man waited on me.

Thomas c. en

Grado:

My wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..

trellany t. en

Grado:

Great service

Kathy M. en

Grado:

Associate was not pleasant and seemed irritated to have to assist me.

katrina c. en

Grado:

I reserved online. I wanted to change move in date but can’t seem to find it online.

andrea m. en

Grado:

Everything was a smooth process and the staff were very helpful.