Customer Reviews for U-Haul Moving & Storage of Groton

1,583 comentarios

187 Gold Star Hwy   Groton, CT 06340
(Across from the Groton Walmart)

(860) 910-0334

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 910-0334

187 Gold Star Hwy
Groton, CT 06340
(Across from the Groton Walmart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Toria S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathanael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
1.0

A $40 charge was added to my bill for mileage I did not take. As usual, you can't get anyone to answer a phone call to correct the problem. Do yourself a favor and don't use Uhaul.

Sandra B. 
Clasificación:
5.0

I like the building has a temperature control, it's always dry and clean in it, it has reliable security system , the staff is very polite and friendly. Highly recommend to use this storage place for any person, who needs it! Gracias

Olga R.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and the location right off 95 was perfect.

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven Y. 
Clasificación:
5.0

Nada el personal muy amables. Lo recomiendo 100 porciento.

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

The lady that help me did an extremely excellent job! So Thankful because of her.

Randy J.  |  Overall Experience 
Clasificación:
2.0

The customer service team claimed, on the receipt, I did not return the truck with the required amount of fuel. I called to contest and no one returned my call. Nothing was done to remedy the situation and this location effectively overcharged me 53 dollars and took no steps to rectify the situation. This location should not engage in overcharging customers.

Bryan B. 
Clasificación:
5.0

Everyone was very polite but the female manager at the Groton office was outstanding and went out of her way to help wherever she could. She's a true accent to your company! I will rent again with her only. Gracias.

kimberly a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAD U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois R.  |  First Impressions 
Clasificación:
5.0

The staff was great and the place was incredibly clean.

Gary P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Secret C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

I was connected with corporate to make a reservation to pick up truck, I do not remember her name but she was fantastic. Made the process very easy. Truck was ready to pick up once I got off phone with her. Everything else was super easy as well. Very happy with my experience.

Katelyn L. 
Clasificación:
5.0

This was a great location for Uhaul items. The original place I reserved my Uhaul that did not actually have any truck, including the one I reserved, was horrendous.

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

The staff were freindly and accommodating.

ROBERT J H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

Amazing customer service!!

April I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
5.0

Alicia was awesome helping me with all my reservations. I had three separate ones (truck, box, and storage unit) and she got me straightened out with everything I needed quickly with a bright and upbeat personality. Made the stress of moving so much easier to handle. She was amazing.

Jo B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
4.0

I really dislike your self drop off app. You shifted all of Uhauls administrative work to your customers. How many different pictures can you really ask your customers to take to prove the truck was dropped off? You really need to streamline that process and not expect your customers to spend 15 minutes taking pictures of your trucks.

Ken N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
Clasificación:
5.0

Alicia was so helpful! I've never rented a storage unit before and she explained everything and answered all of my questions. I was unloading a UHaul truck and had originally chosen to drop it off elsewhere, but my plans changed and she helped me change my "drop off" location to the same facility I was moving into, which made the process a lot easier and relieved a lot of stress. After having a difficult time picking up the truck in a different state earlier in the day, Alicia's willingness to help me out made a big impact on my overall experience with UHaul.

Sage B. 
Clasificación:
5.0

Awesome all around! Great staff!

EUGENIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay G. 
Clasificación:
5.0

Face to face customer service was excellent!!! You have a great team there at the Groton location

Juan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dajon C. 
Clasificación:
5.0

Easy drop-off. Staff was friendly and helpful. ¡Gracias!

john W. 
Clasificación:
5.0

I would suggest that when the truck is returned, The remaining funds should automatically go back on the card that the patron had used. It should not take no more than 24 hours. Thanks,

Jamus E. 
Clasificación:
5.0

great customer service, desk agent was extremely knowledgeable and friendly

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela F. 
Clasificación:
5.0

This was my first ever doing business with Uhaul. Alicia and Noah, in the Groton store, made the whole experience pain-free. They were professional and explained the whole process. Great team! Thank you.

Tiffany W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liam Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Great service, great staff!

KEVIN O. 
Clasificación:
5.0

The location was great. Trailer was ready and pick up process was quick and painless. Had me driving away within 10 min. Contacting uhaul however was a night mare. I had an issue with my truck and spent an hour on hold trying to contact someone. I finally went online to the online chat and got the answer I needed.

Gregg T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

There is nothing that can be done to improve. The young man was courteous and helpful.

Celestine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

The U-Haul I rented had a key that would not work initally. The customer service rep on-site said it was a new key and told us how to work it (put in and pull out just a little). When we tried it again, the key was stuck inbetween the on - off position of the ignition and a locksmith was sent out to us. The locksmith said the wrong key was cut and we should not have been given the unit to use. I suggest next time there is an issue at the site, offer another vehicle as a replacement.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

Always have a positive experience at this location!

DAN J. 
Clasificación:
5.0

Guys did a good job, polite, easy.

Daniel C. 
Clasificación:
5.0

Great staff coupled with an efficient checkout and checkin experience. Gracias

Nikolin K. 
Clasificación:
4.0

My card was charged incorrectly and is constantly being debited for different amounts after I was told by customer service that the problem was resolved. Please keep cooperate transactions correct with local office information.

JAYMY B. 
Clasificación:
5.0

I want to thank Darryl for his continuous excellent service. For that, I do give the location a 5 star rating, and yes I would recommend the location to a friend because of Darryl. However, I want to share my experience that morning with another gentleman who dtried to help me with my reservations, only to stop the process and tell me: “ you are not getting a truck from us and get out of here”. He also told Darryl: “ he is being a Dick”. In front of me at the counter. I reserved the truck online, paid for it and uploaded my driver's license. As I arrived at the location, a gentleman proceeded to help me, he started to input all the information in the computer all over again. First he pulled the wrong address which I corrected. He wanted my driver's license, the name of a secondary contact and a credit card. I asked him what was the point of me making reservations on line, only to start the process all over again at the location. He said: with an undesirable attitude, “ nothing was in the system, I'm just doing what I'm told”. He then flipped the monitor abruptly towards me to show me what he was looking at. I pulled my driver's license out and put it on the counter. Unfortunately, it fell out of my hand. He yelled: “ don't throw your license at me”. I told him I was sorry, it fell out of my hand and I didn't throw it at him. He continued being unfriendly. I told him I didn't like his attitude and I requested to speak with someone else. He said: “ I don't like yours either, you are not getting a truck, get out of here”. I walked out and asked Darryl who was outside to help me. Darryl walked inside to the counter and asked the gentleman what was going on. The gentleman replied: “ he is being a dick. Darryl finalized the transaction. Everyone at the location is always very pleasant and helpful. Maybe some extra training or coaching for this gentleman is needed. I wish him well. This is an unfortunate situation that no customer should experience. Gracias

hussein M. 
Clasificación:
5.0

This location was the nicest, cleanest, most organized and absolutely impeccable uHaul store I've ever had the pleasure of stepping into, and the staff was just as professional and personable. All uHaul store should be this nice!! A++ and a bottle of Rum!!!

Juanita G. 
Clasificación:
5.0

The morning staff who processed my rental were excellent. The afternoon staff were poor. When I reviewed the final receipt I received by email I realized I was overcharged by more than $50. (The estimated charge for the rental was $72.35 assuming I was traveling 60 miles. I only traveled 51 miles and I was charged $120.63.) I now need to take time to return to the rental office to request a refund. This is totally unacceptable. When I left the office after returning the truck, I was told that I would receive a final receipt via email, I trusted that the afternoon attendants would do their job satisfactorily and THEY DID NOT. NOTE: I have rented from this facility several times in the past and this is the first time I have had this problem.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

Staff is courteous and helpful

hussein M. 
Clasificación:
2.0

The location and equipment selection is excellent, the customer service needs to be greatly improved

Amir Alam A. 
Clasificación:
5.0

The guys that work at your Groton location are excellent. Very capable and customer oriented. It's great to see young professionals doing a great job for their customers. I rented a trailer twice recently and have two more rentals planned. I appreciate their efforts!

Dwayne B. 
Clasificación:
5.0

Knowing where to go wasn't intuitive. Also, the van wasn't where it was supposed to be. If it was warm I would not have cared but it was very cold which made the experience unpleasant at times.

Michael S. 
Clasificación:
1.0

I was charged for gas when I returned the truck with the exact same amount of fuel that was in it when I received it. When I called to get a refund, I was given a 30 to 40 minute wait time. I will be disputing the charge with my credit card company. I will not waste nearly an hour of my time to rectify your mistake.

Amy B. 
Clasificación:
5.0

Conner is very helpful and friendly..

greg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

Very professional staff

Arnoldo G. 
Clasificación:
5.0

Nothing everything was perfect

Chad S. 
Clasificación:
5.0

Good Job, Thank for helping in my hours of need.

Willie H. 
Clasificación:
5.0

Great customer service from everyone at U-Haul so far

Amir S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
1.0

I turned in the storage unit months ago and still received calls emails about about owing money months after close to $500 later I had to speak with a lawyer because I kept on getting harassed with emails and calls after I turned in the unit I will never recommend you guys to anyone in the area

juan t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

mark H. 
Clasificación:
1.0

I had the worst time today with the Groton Store I ended up cancelling my Storage unit and going to cube smart I will never ever rent fromhere again. Worst customer service the people that work here are rude,nasty and don't know what their doing. They have units available for rent on the website but there are no actual units to rented. Today was a nightmare on top of the fact that loving is already stressful.

Cassandra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUDLEY M.  |  First Impressions 
Clasificación:
3.0

Everything was great about this facility until one day when I got there and my lock had been cut off for no reason. I went to the front desk and they had no clue why somebody had cut it off. But there was a U-Haul lock on it that I couldn't open. I had to go to the front desk and have them help me. They literally had no clue who or when it was cut off.

Jamie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

The man that accepted our rental was extremely friendly and helpful.

Stephen C. 
Clasificación:
2.0

Rental truck was clean, I drove 25 miles. Gauge never moved. Put gas in the vehicle. Took 9 gallons of gas. When I spoke with rep he said I never should have put gas in the vehicle, I over filled it. Paperwork says it is a 40 gallon tank. 9 gallons is just shy of a 1/4 of the tank. I was being honest and feel like I am trying to be scammed.

Catherine S. 
Clasificación:
5.0

Improve mobile pick up

Ava F. 
Clasificación:
4.0

Staff was friendly and knowledgeable of the products Uhaul offers.

Melissa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYMY B. 
Clasificación:
5.0

The quality of cleanliness is superior ... And it is well known among customers that Mr Rivera sets the standards very high

JANE MARY R.  |  Overall Experience 
Clasificación:
5.0

More one way trailers vehicles

Jason J. 
Clasificación:
5.0

My move just kept dragging on. The staff, namely Aleisha, continued to help,she was patient,kind and courteous. Would recommend this place to anyone.

Shawneyh H.  |  First Impressions 
Clasificación:
4.0

Train your staff to accurately receive and return items to inventory and to create accurate invoices.. I rented 6 x 9 trailer on Friday morning for three days, I had to return it late afternoon on Friday, same day and it was received by Noah who promised to give me a discount because I didn't even use it since the worker I've counted on didn't show up. Unfortunately , That did not happen. I received an invoice Monday morning charging me for three full days plus an after hour charge of $20. I called customer service and was on hold for a long period of time so I decided to drive to the store in Groton to explain to them what happened. They promised to correct it. I have not seen any adjustments yet.

hussein M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

I was very satisfied with staff on phone and in person everyone was very helpful and helpful and quick and easy to work with.

Vivian R.  |  First Impressions 
Clasificación:
5.0

Alicia and Kyle are really helpful, understanding and just overall friendly people. They are engaging in conversation and made our experience easy and fun, which is very much appreciated because moving is so stressful. We can't thank everyone at the Groton location enough. They all have been wonderful. Thank you!!!

Jackie B.  |  First Impressions 
Clasificación:
5.0

Kyle and Alicia were incredibly responsive and helpful to our church group getting us a box truck rental within one hour of an emergency need to deliver humanitarian aide needs to a drop off location from Mystic to Nee Haven so they could be flown to Poland the next day. They worked with their manager to get the best price possible for our effort.

SUSAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

Elisha was a wonderful help. She was very knowledgeable, understanding and really had a hold on the place. I would recommend this location to many.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS B. 
Clasificación:
5.0

The staff is helpful, knowledgeable , and friendly. They went out of their way to help me during a difficult move. The flexible hours were wonder as well. This is the third time using this UHaul location and I remain impressed.

ROLLAND V.  |  First Impressions 
Clasificación:
5.0

Great service.

JOSEPH P. 
Clasificación:
2.0

Mileage was off by 3 miles when I picked up the truck. I informed the attendant, who said he would adjust it in the computer. The sheet I was given also indicated the fuel tank was at half. The needle was a little below when I got in, but I didn't bother about it as I was only making a short run. I reset the trip odometer and when I returned the truck, I noted that I had traveled 17 miles. At dropoff, I waited a few moments for the rep, and when no one came I went into the store to complete the transaction. At that point the attendant came in from outside and said I was good to go. He did not give me a new, updated receipt. So when I received the emailed receipt indicating that the tank was 1/4 full on return and charging me $36.75 for seven gallons of gas, I was not happy, to say the least. I called the store number but reached a national call-in line instead. From there I was transferred to different customer service line, where a recording said it was a 15-20 minute wait, and that to save my place in line I could request a call-back, which I did. The call did not come for another 2 1/2 hours. During that call, the rep asked me if I had "taken a picture" of the gas gauge. The thought never crossed my mind, since I didn't think U-Haul would either try to cheat me on fuel or be negligent in recording the fuel use. The rep said the store manager would call me in two to three business days. Three days later I got an email saying I'd be refunded $25 as a "one-time" courtesy. At U-Haul's charge of $5.25 a gallon, that still means they think I used more than 2 gallons of fuel to travel 17 miles. The real courtesy would have been to accurately record the actual fuel level and amount used at the time of the rental. At least the truck was new and clean. Overall a pretty unsatisfactory customer experience.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rolland v.  |  First Impressions 
Clasificación:
5.0

The staff in Groton uhaul went above and beyond to help us, Arrival here was a good experience.

Linda H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine S. 
Clasificación:
5.0

Just keep up the good work

EDGARD S. 
Clasificación:
3.0

get the billing correct. STILL going round and round to get my bill to the correct amount. VERY DISSAPOINTED!!

GEORGE Z. 
Clasificación:
5.0

Groton group -Done good - I hope I get the money off that was advertised inside the 20' van because returned the 20' van clean -

LAURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

The woman who helped me was very helpful and answered all of my questions kindly and patiently. Will definitely use this location again

TAYLOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C.  |  Overall Experience 
Clasificación:
4.0

Was unable to do the pickup through the app. It said that it couldn't verify my identity. Used the app to drop off and it worked well. Truck was great!

Steve G. 
Clasificación:
5.0

Thank you All!!!!!!

Edna F.  |  Overall Experience 
Clasificación:
5.0

All went well

John R. 
Clasificación:
3.0

I was not aware that I would have to bring stuff up a set of stairs to get it into my unit. The set up of the building is quite inconvenient

Carol W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jamus e.  |  Overall Experience 
Clasificación:
1.0

I didn't move out

Lissa C.  |  Overall Experience 
Clasificación:
5.0

Perfect

Randy R.  |  First Impressions 
Clasificación:
3.0

The only thing I would not recommend is the self storage. There's hardly any parking and only 1 elevator which makes moving extremely difficult. I had a small storage unit which was barely even half full, moving out took over an hour because of the excessive elevator wait times. We had to ask people to move their cars so we could use 1 of the designated truck parking spots. Other people moving were holding the elevator while they loaded there items. At 1 point the elevator doors opened but we couldn't get in because someone had the elevator full of their things. I won't use the self storage ever again. I will purchase boxes and use the trucks. The front office staff is always very helpful.

MOLLY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

Very pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks again

John Sr. D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OTHAR W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn G.  |  First Impressions 
Clasificación:
5.0

Staff 10+++++++👍

DAVID A.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff.

john w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JON K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

george m.  |  Overall Experience 
Clasificación:
5.0

Super Friendly...Super Convenient

John L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A.  |  First Impressions 
Clasificación:
5.0

The unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.

Margaret P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  First Impressions 
Clasificación:
5.0

Noah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.

CURTIS T.  |  First Impressions 
Clasificación:
4.0

Packing the house and haven't had time to look at the unit yet but everything was simple to do on line.

Laurie C.  |  Online Move In 
Clasificación:
5.0

I moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.

SUSAN C.  |  Overall Experience 
Clasificación:
5.0

Great service!

Genoveva L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

angel e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAURY E.  |  First Impressions 
Clasificación:
5.0

Alicia is great she's always nice polite and accomidating

Julia K.  |  First Impressions 
Clasificación:
5.0

The place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impression

Derek W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana P.  |  First Impressions 
Clasificación:
5.0

The facility is very clean with good control of humidity.

Gary P.  |  First Impressions 
Clasificación:
5.0

Ive been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.

DEMARKUSANTHONY M.  |  Overall Experience 
Clasificación:
5.0

You guys are the best, very professional i look forward to using you guys again.

Robert B.  |  Overall Experience 
Clasificación:
5.0

Friendly customer service!

Terena R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Autumn H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.

Patricia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don w.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Garret L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison K.  |  Overall Experience 
Clasificación:
5.0

Fast & easy - great customer experience

Susan A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie S.  |  Overall Experience 
Clasificación:
5.0

Very clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.

DIANNE S.  |  Overall Experience 
Clasificación:
3.0

The storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hours

Melody L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexabdra S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CARY S.  |  Overall Experience 
Clasificación:
5.0

I didn’t close my account, I upgraded!!

Jaimee B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

austin J.  |  Overall Experience 
Clasificación:
5.0

The two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.

Iva S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely helpful And very nice, especially the lady!! If I'm ever in the area again, and in need of moving services I will definitely be going back to the Groton UHaul. Thank you guys!

Annette R.  |  Overall Experience 
Clasificación:
5.0

The counter attendant was very friendly and helpful. Gracias

Beate B.  |  First Impressions 
Clasificación:
5.0

Very warm in the building, maybe invest in air conditioning.

Kirsten K.  |  First Impressions 
Clasificación:
4.0

Positive- clean and bright and helpful staff. Also great temperatures Negative- not enough carts during busy times. -slow elevator Also, lots of discarded furniture and mattresses in stairways. Yuck!

Kirsten S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S.  |  Overall Experience 
Clasificación:
5.0

This was my second time using your faciglity my only issue this time was I went ther out and was completely out by June 29,2021. Hence the reason for my call yesterday because I came home from vacation to a bill to my storage unit with a balance of 120 something dollars but yeah I physically went in make sure I let the lady know that I was closing my account there and I rented a U-Haul returned it a few hours later and she told me I was all set.

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B.  |  First Impressions 
Clasificación:
5.0

Clean, efficient

Privacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OTHAR W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

charles m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ava F.  |  Online Move In 
Clasificación:
1.0

No lock was provided as promised.

James H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore R H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA S.  |  First Impressions 
Clasificación:
5.0

Place is spotless

Stacey S.  |  Online Move In 
Clasificación:
5.0

Great facility! But need more folks to staff the phones--very very hard to get through!

Elizabeth O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F.  |  Online Move In 
Clasificación:
5.0

Staff was very knowledgeable... very simple process

Pamela B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maritza S.  |  Overall Experience 
Clasificación:
5.0

You have a great team running that location!

Brian B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J.  |  Overall Experience 
Clasificación:
5.0

Great place for environmentally controlled storage. We had a number of items from an estate we needed to keep in a controlled environment until they were ready for the house they were going to. The facility was well maintained and offered great security and access when needed. Would highly recommend

Kenneth N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jamus e.  |  First Impressions 
Clasificación:
2.0

Twice they couldn’t find my reservation. Unnerving

margaret g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devyn L.  |  Overall Experience 
Clasificación:
4.0

My problem was handled appropriately but I was marked for move out which is why I had to move in again. Otherwise the place has been good.

COREY W.  |  First Impressions 
Clasificación:
5.0

Very nice and helpful staff! Anything I needed wether over the phone or in person they where always professional and took care of what I needed right away. They made have a storage unit a good experience!

David C.  |  Overall Experience 
Clasificación:
3.0

Pro-rating should be available with regards to monthly bills/move-in/out dates. For instance I rented a unit all winter, including the first week of May. Even though I vacated the unit in early May, U_Haul kept my full payment for the whole month. I feel I should have been refunded for the unused time as it would be immediately available to the next customer. Getting half a month's refund when you check-out would make customers feel good about continuing to use the service.

REBECCA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexabdra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

The employee on-duty at the time that we moved in, Alicia, was so incredibly helpful to us and I cannot express how thankful we are that she went above and beyond to make sure that we were able to get our storage units, return our rental equipment, and unload all of our belongings quickly and efficiently. The facility was also very clean and well stocked with carts for use.

Stacy G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

donna r.  |  First Impressions 
Clasificación:
5.0

The staff was superior! The experience could not have been better. Gracias.

Holly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen H.  |  First Impressions 
Clasificación: