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People were very nice, if I need a van I slats go to Groton U Haul
Great staff and facility! Mike was an amazing help for our move. He even stayed a little past his time to allow us to unload our truck. Since then everyone we’ve encountered has been courteous, professional, and extremely helpful. Great staff and facility! The alarm system is a little finicky, though. My unit keeps setting off alarms for other units that are not yet rented. That can be painful on the ear drums.
Aleisha was incredibly helpful, clear, and attentive.
U-Haul should be very proud of the Groton facility staff. WAAY above average re: customer service. First class facility!!
Very helpful. security great
love these guys, very helpful w/ storage unit, always helpful when renting trucks too. will choose this location in the future. thanks y’all!!
It is beyond belief that any storage facility would have STAIRS!!! COMPLETE INCONVENIENCE! Originally we were told only about the elevator...nothing about the stairs until we got here....TERRIBLE DESIGN!
Renting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.
The day I got my stuff out of there was a day for celebration.
The staff is top notch! They were always friendly and helpful. They truly care about the customer and proved it repeatedly. Thank you for being so kind and considerate.
Very clean and secure. Staff is very knowledgeable and very helpful.
Very convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.
Alissa is outstanding made everything very easy to understand and explained in detail .
I have used other storage facilities before but this location is the BEST! It's so clean, organized, accessible, wide hallways and the elevator always worked! The staff was very helpful and friendly. If needed, I will use this location again!
Was there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.
Thank you truly, You all have been great.
We originally booked a unit on the phone and when we arrived we realized that the unit was a little too small for all the things in our STUFFED 10ft truck and the staff memeber there was happy to change it for us and we had a great experience there.
Took the time to show me unit and using card access very friendly
Great facilities
The staff was very nice, and although it was not their fault, changed our storage locker to a larger locker due to the fact that we had a 10ft truck and a storage locker reserved for only half the capacity of the truck. And they did it with general ease and a smile on thier face.
Robert Murray was extra helpful- he was awesome
Great customer service !
Easy breezy. Staff was great super helpful and nice but not overbearing which can be a real drain. 10/10 would use this space again Only left be
the staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.
I just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.
The young man that helped me was very nice and helpful
I wasn’t given the information for after hours entrance & couldn’t unload my belongings into the storage room. I had my people lined up to help but then couldn’t get in. Even called the number & no response. The next day I go into explain what happened there wasn’t much of an “I care”. Not only did I have to unload by myself, I had to do so in the rain. I am exceptionally unhappy. The GM Ryan B was arrogant & indignant. This is really unfortunate because I have always been so pleased with UHaul.
I would pass recommendations to others
Sales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.
The team in Groton was outstanding, keep up the good work.
Check in was quick and easy.
Alicia was FANTASTIC!!!! She explained the facility, unit, security system, and policies with clarity and expertise. She listened intently to our questions and answered them thoroughly with a smile.
Great Place . Temperature controlled storage. Everything is orderly and clean.
Excellent
The manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.
Great customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.
The elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.
Service was beyond my expectations. Keep your excellent quality of work.
Anthony was very helpful with getting my truck returned and getting me a storage unit that suited my needs
Place looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.
n/a
Great service
Some of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.
Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.
Groton U-Haul Customer service is amazing thanks everyone
The team was helpful and understanding. Ryan’s customer service was top notch!
The customer service was excellent.
Excellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.
Anthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.
Very helpful staff, and secure facility.
As a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would retur
Exceptional storage facility
Josh was very helpful and friendly.
Very helpful staff, very pleasant experience. Thank you!
I am amazed at how laid back is the staff.
I was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ez
Anthony went universal and beyond to help!
Facilities are up to code, organized and neat.
The owner Ryan was very helpful
Excellent service. All questions answered professionally. Clean facilities and requests accommodated.
The staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good work
Great customer service
This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
The entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!
The driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.
