Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
After making a reservation at the Groton Uhaul customer service called and sent me to Pawcatuck Uhaul to pick up a different trailer and said I could put my motorcycle in it with a ramp and wheel the day before I was going on my trip when I got there there was no way to load my motorcycle and they didn't do anything about it I would never go to another uhaul agin
KEVIN D.
Clasificación:
5.0
El cliente no dejó un comentario.
Martin J.
Clasificación:
4.0
First of all it wasn't even the location I wanted to have to go get the equipment. I made a reservation in Warwick RHODE ISLAND and was told it will be there but there is a possibility that I might have to pick it up a little further. I DID NOT expect you sending me to CONNECTICUT into another STATE to pick it up. COMPLETE EFFING BULLSHIT on uhaul. I understand people are flocking out of New England and you get short on equipment but you still have a responsibility for reservations. Why don't you spend a little to pay a flat bed and load it up with trailers and have a big delivery made to the low area?? At least WITHIN THE STATE OF A RESERVATION. Everthing else was a good experience.
mark T.
Clasificación:
5.0
El cliente no dejó un comentario.
John H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JOSE R.
Clasificación:
5.0
Very pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks again
John Sr. D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
OTHAR W.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dawn G.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Graem D.
Clasificación:
4.0
El cliente no dejó un comentario.
JUNE W.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN S.
Clasificación:
5.0
El cliente no dejó un comentario.
Barry G.
Clasificación:
5.0
El cliente no dejó un comentario.
STEVEN R.
Clasificación:
2.0
Customer service was awful. Didn't inspect my car, didn't show me how to use the tow, didn't offer any advice, didn't do any walkthrough of equipment with me, rude.
Ryan L.
Clasificación:
5.0
El cliente no dejó un comentario.
KYLE R.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL L.
Clasificación:
5.0
Staff 10+++++++👍
DAVID A.
|
First Impressions
Clasificación:
5.0
Great customer service and a great morning staff. A pleasure doing business. It's nice to see.
JANET G.
Clasificación:
5.0
Friendly and helpful staff.
john w.
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First Impressions
Clasificación:
5.0
It was great
MAURA J.
Clasificación:
5.0
El cliente no dejó un comentario.
PATRICIA B.
Clasificación:
2.0
Customer service could be improved. When I picked up rental, the associate was rude and didn't want to help me, as if I were interrupting him. Upon returning the rental, a different associate wouldn't look at me while helping me and could didn't seem to know much about the rental return process.
Brandi M.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER F.
Clasificación:
5.0
El cliente no dejó un comentario.
Tyler Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Brandon F.
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First Impressions
Clasificación:
5.0
The staff was very professional very courteous and answer any questions that I had I will be using them very often in the future, much appreciated, thank you so much
CARLOS C.
Clasificación:
5.0
El cliente no dejó un comentario.
PETER G.
Clasificación:
5.0
El cliente no dejó un comentario.
Toria S.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Matthew I.
Clasificación:
4.0
The truck's brakes were very worn, the steering was extremely loose. Had these issues been addressed this truck would've been easier to drive
CHRISTIAN P.
Clasificación:
5.0
El cliente no dejó un comentario.
JAMES H.
Clasificación:
5.0
El cliente no dejó un comentario.
JON K.
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Overall Experience
Clasificación:
3.0
While picking up my cargo van, I requested to instead rent your smallest box truck. The clerk said none were available for the time period needed. She rented me a larger truck (with Grandma's attic) instead. Before I left UHaul, I asked Noah, another employee if one of the smaller trucks on the lot were available. He said, YES! And, he immediately helped me by getting my contract switched, switched rig keys, and offered to help me move over my packing materials from the first truck. Noah is a superb customer service agent. Please acknowledge his great help and service. I so appreciated having a smaller truck. When I returned the truck, Noah greeted me and said he was happy to help park my truck for the check in. The female clerk, sane person who said the smaller truck wasn't available, was unhappy she had to make contract changes the previous day and said “they had to make a lot of changes, and that she couldn't give me a receipt because of it. I had to wait for the email and she didn't want to know my mileage or fuel amount left. She didn't thank me for my business, was indifferent to my standing there at the counter. Terrible customer service, as I have previously experienced with the “managerâ€: Ryan. This location needs training in customer service big time.
NANCY M.
Clasificación:
5.0
El cliente no dejó un comentario.
CHARLES P.
Clasificación:
5.0
El cliente no dejó un comentario.
george m.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MACK F.
Clasificación:
1.0
With the exception of one young woman, the attendees are unprofessional. They act as if you are annoying them when you walk in. Most of the time I get rental equipment that hasn't been cleaned or inspected. In fact, a few weeks ago I was charged for damage that was absolutely not mine. I called U-Haul to dispute the charges, which took considerable time on the phone, and I was never again contacted (even though I was assured that I would be contacted within a few business days.) And as if that wasn't enough, when I rented another truck from this location I had another incident. As I was returning the truck, I pointed out some damage on the top of the tailgate and asked about it because I didn't see an x sticker near it. The attendee paused and acted as if this was going to be attributed to me (again.) When I realized this I immediately mentioned that I had taken extensive photos when I picked up the truck. He looked at the pictures and then changed his attitude entirely. He said 'oh okay, I'll have to put a sticker on that..' And to top it all off, I reserved a truck for last Sunday (my only day off.) And as I was in the process of picking it up I was told that there's an outstanding issue which prohibited me from completing the pickup. Unsurprisingly, there was nobody who could resolve the issue on Sunday. I'm assuming that the issue stems from the disputed charge in which uhaul failed to follow up with me about (like they promised.) I work too much right now to deal with this fully, but I am determined now to be refunded the fraudulent charges they got me with. I'm of the opinion at this point that uhaul should have to compensate me for time, costs related to a second broken reservation at the last minute, and emotional stress.
JASON G.
Clasificación:
5.0
El cliente no dejó un comentario.
BARRY H.
Clasificación:
5.0
I would like you to know that I made a mistake on my dates for pickup at one pickup place in Norwich. This meant that they didn't have a truck for me. The clerk named Chase made arrangements at another store in Groton for me. Both stores and services were fantastic customer care. Thank you both for going above and beyond.
Doreen E B.
Clasificación:
5.0
I'm very happy with your staff they were quick to get me in and out and knew that I was in a hurry I appreciate that!
MICHAELROBERT W.
Clasificación:
5.0
The staff was wonderful and very helpful. Units are equipment were very clean.
Jeffery W.
Clasificación:
5.0
Super Friendly...Super Convenient
John L.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID A.
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First Impressions
Clasificación:
5.0
The unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.
Margaret P.
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First Impressions
Clasificación:
2.0
We were given the wrong truck in the first place therefore the mileage was off and the gas. we took photos before and after and while trying to out the mileage in to let them know we got there, it said the mileage amount was less than what we started with. (because it had it in the system that we had a different truck than what was given.)
Kyla H.
Clasificación:
5.0
El cliente no dejó un comentario.
Rosa G.
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Online Move In
Clasificación:
5.0
Very professional
DAVID B.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert H.
Clasificación:
5.0
El cliente no dejó un comentario.
RANSY C.
Clasificación:
5.0
El cliente no dejó un comentario.
DANIEL J.
Clasificación:
5.0
El cliente no dejó un comentario.
John T.
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First Impressions
Clasificación:
5.0
The lady who assisted me was so kind. She even had a very rude customer in front of me and I commend her on how well she handled it. It was a smooth experience and I'm grateful for her kindness!
madison P.
Clasificación:
5.0
Good stores
Miguel R.
Clasificación:
5.0
Transmission slips out of reverse
JAMES V.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas C.
Clasificación:
5.0
The U-Haul corporate office changed my pick-up location. The lady on the phone did not point this out. She simply read the new address like it was the one on the email. She was "confirming" my rental rather than actually informing me that it WAS CHANGED! The people at the old location were helpful and pointed out that I had a text with the new location. But the email was never updated. I had an email with the old address and a text with the new address. That was VERY confusing and it could have been handled much better if the lady on the phone had actually EXPLAINED that the pickup location had changed.
EDWARD H.
Clasificación:
5.0
El cliente no dejó un comentario.
Laurence L.
Clasificación:
5.0
El cliente no dejó un comentario.
SHAWN B.
Clasificación:
4.0
Attentive staff easy drop off
Tina S.
Clasificación:
5.0
El cliente no dejó un comentario.
Donna A.
Clasificación:
5.0
Noah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.
CURTIS T.
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First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
LEIGH P.
Clasificación:
5.0
El cliente no dejó un comentario.
Mike F.
Clasificación:
1.0
Battery was dead as soon as i reach to my destination. Keys were in my pocket so chances of leaving ignition on. I had to call someone for jump start. Talk to the person at uhaul store but no appropriate response.
KARTHIK V.
Clasificación:
4.0
El cliente no dejó un comentario.
OTHAR W.
Clasificación:
4.0
Packing the house and haven't had time to look at the unit yet but everything was simple to do on line.
Laurie C.
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Online Move In
Clasificación:
5.0
I moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.
SUSAN C.
|
Overall Experience
Clasificación:
5.0
All was great
MICHAEL L.
Clasificación:
5.0
Great service!
Genoveva L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
William H.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM F.
Clasificación:
3.0
Did not interact with this location. Was charged $20 because the 24/7 drop off was not working.
WILLIAM M.
Clasificación:
1.0
This place is awful made my reservation on Thursday to be picked up on Friday when we got there they had canceling our reservation and give us a van instead of a truck the lady was very unfriendly and they charge me over almost$ 200
Serafim L.
Clasificación:
5.0
El cliente no dejó un comentario.
Mike F.
|
First Impressions
Clasificación:
5.0
The service was exceptional. One of the best experiences I've had with U-Haul. Wish I could rent all my trucks from this location. They should be you model location for "how to be the best". I appreciated their service and how much pride they put in customer service!!! Gracias
Cheryl G.
Clasificación:
5.0
El cliente no dejó un comentario.
angel e.
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Overall Experience
Clasificación:
4.0
Person at desk did not get up to check me in, said receipt would be emailed. Receipt was okay but a dispute would have been hard to correct.
KENNETH K.
Clasificación:
5.0
Not much ,everything was smooth and excellent service .
WILLIAM A.
Clasificación:
5.0
El cliente no dejó un comentario.
FRANKLIN G.
Clasificación:
5.0
El cliente no dejó un comentario.
NAURY E.
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First Impressions
Clasificación:
1.0
We returned the equipment as we received it. An employee inspected it and then said we were good to go. When looking at my bank statement, I found that I was overcharged. After waiting to speak to a customer service rep, she told me we incurred a damage fee. We did not damage the equipment and were never notified of this accusation. The representative we spoke to could not help resolve the issue. We are extremely frustrated.
JEWEL C.
Clasificación:
5.0
The truck was not running very good. It had 100000 miles and had no power.
ROBERT S.
Clasificación:
5.0
El cliente no dejó un comentario.
Leticia F.
Clasificación:
5.0
El cliente no dejó un comentario.
KISHORE B.
Clasificación:
3.0
El cliente no dejó un comentario.
BRANDON B.
Clasificación:
3.0
El cliente no dejó un comentario.
Philip R.
Clasificación:
5.0
No improvement necessary. The staff was professional, courteous, welcoming, helpful and responsive. The truck I rented and the facility were spotless. The rental process was flawless, fast and efficient.
KEVIN C.
Clasificación:
5.0
El cliente no dejó un comentario.
Ray S.
Clasificación:
5.0
Alicia is great she's always nice polite and accomidating
Julia K.
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First Impressions
Clasificación:
5.0
Everything was good
Marc D.
Clasificación:
5.0
El cliente no dejó un comentario.
ZACHARY T.
Clasificación:
2.0
I got charged for 3 gallons of gas. When I picked up the truck it has less than a quarter tank and the refill gas light on. The dashboard indicated it had 39 miles till empty I returned it with a quarter of a tank and the the dash boar indicated it had over 80 miles till empty.
Brian C.
Clasificación:
5.0
Great experience. Will use them again!!
DONNA B.
Clasificación:
3.0
El cliente no dejó un comentario.
Jerime M.
Clasificación:
5.0
El cliente no dejó un comentario.
Kyle R.
Clasificación:
4.0
Alicia at the Groton,CT uHaul was so helpful!!
Earleen H.
Clasificación:
5.0
Make sure the vehicles have gas in them. Mine had 1/16th of a tank, though I was reimbursed for fuel. They did try to make things right. Overall a very good experience. Decent truck.
MARSHALL K.
Clasificación:
4.0
Your process involves inspecting the van… but you did not disclose the problems that already existed on the van (dents, scratches, cigarette burnt seats, dent on roof, etc. ). I had to go back in to the rental desk, & she said she already knew the problems. Then why not tell the customer!!!!
GERARD N.
Clasificación:
5.0
El cliente no dejó un comentario.
CLARENCE C.
Clasificación:
5.0
Wonderful team, always friendly and so helpful with all my van needs.
DEBORAH D.
Clasificación:
5.0
Check in was quick and organized. Truck was ready, clean and I was confident in the condition and quality.
JOHN D.
Clasificación:
5.0
Easy online ordering (besides the bombardment of upgrade offerings), easy pickup and drop off. The truck was very clean, ready right when we needed it and was very affordable. I would use them again in heartbeat! Thanks UHaul!
Michael M.
Clasificación:
5.0
The place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impression
Derek W.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
DOUGLASR O.
Clasificación:
5.0
El cliente no dejó un comentario.
PATRICK S.
Clasificación:
5.0
El cliente no dejó un comentario.
Ana P.
|
First Impressions
Clasificación:
5.0
Nothing's
LAWRENCE R.
Clasificación:
1.0
Day of trailer rental charged $26.54 for a 6 hour rental. Trailer was returned 2 1/2 hours early the same day. Next day another $20.00 charge was posted to my card for late rental return. Several call to the location was diverted to central call center. Was told this happens when the local location doesn't answer their phone. Terrible customer service!
JOHN S.
Clasificación:
5.0
The facility is very clean with good control of humidity.
Gary P.
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First Impressions
Clasificación:
4.0
Upside: hours of operation are the most convenient in the area Downside: staff were not especially friendly (lethargic and disinterested) and they didn't check the trailer lights. Turns out most of the lights on the passenger side weren't working.
BYRON W.
Clasificación:
5.0
Don't be hesitant to use the men's room when u return after a long drive. It was spotless with shiny toilet & sink. Paper towel dispenser was full with towels that flowed out flawlessly. The soap dispenser worked & the room had no foul odors but cleanliness was a 10 out of 10.
JOSEPH D.
Clasificación:
5.0
El cliente no dejó un comentario.
ANDREW W.
Clasificación:
5.0
Everything was great, the place was clean and modern, only issue is our town has an indoor mask mandate and that was not being enforced inside. Workers were behind plexiglass but still there is a mask mandate and customers came in with no mask and nothing was said to them
MICHAEL L.
Clasificación:
5.0
The windshield could be a bit cleaner both on the inside and out.
Rene D.
Clasificación:
5.0
Well I had trouble hookinh the trailer back up and told the gentlemen so I was couplehour late and they charged me for a additional day rental so that really upset me it's not the money it's the situation. Anyway
CAMERON P.
Clasificación:
5.0
Great Crew.
Randall E.
Clasificación:
5.0
Courteous staff. Well stocked, responsive
JOHN G.
Clasificación:
5.0
El cliente no dejó un comentario.
MARK A.
Clasificación:
5.0
Keep it up
NOMPUMELELO M.
Clasificación:
4.0
I LEFT A PORTFOLIO IN THE VAN I RENTED YESTERDAY AND I CANNOT REACH ANYBODY AT THE GROTON, CT. GOLD STAR HGHWY LOCATION.
RONALD C.
Clasificación:
5.0
El cliente no dejó un comentario.
JESSICA M.
Clasificación:
5.0
We were very happy with customer servu
KEVIN B.
Clasificación:
5.0
If one happens to get new employee as their customer service rep, it takes a long time when picking up a vehicle. Assistance to the rep to navigate the system when he ran into snags was skimpy.
Maria S.
Clasificación:
1.0
Provide a truck that doesn't leak coolant after a mere 20 minute drive. Don't charge for a full refuel when the truck was only provided with 3/4 a tank
ERIC T.
Clasificación:
5.0
Fast & easy - great customer experience
Susan A.
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First Impressions
Clasificación:
5.0
The two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.
Iva S.
|
First Impressions
Clasificación:
5.0
The counter attendant was very friendly and helpful. Gracias
Beate B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFREY B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Gary P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
OTHAR W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ava F.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Chris M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
MONICA S.
|
First Impressions
Clasificación:
5.0
Place is spotless
Stacey S.
|
Online Move In
Clasificación:
5.0
Great facility! But need more folks to staff the phones--very very hard to get through!
Elizabeth O.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Susan F.
|
Online Move In
Clasificación:
5.0
Staff was very knowledgeable... very simple process
Pamela B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
jamus e.
|
First Impressions
Clasificación:
4.0
My problem was handled appropriately but I was marked for move out which is why I had to move in again. Otherwise the place has been good.
COREY W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Reginald S.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
donna r.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kathleen H.
|
First Impressions
Clasificación:
5.0
Aleisha was incredibly helpful, clear, and attentive.
Joseph M.
|
First Impressions
Clasificación:
5.0
Very helpful. security great
Julie Q.
|
First Impressions
Clasificación:
5.0
Renting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.
HENDRIK V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID G.
|
First Impressions
Clasificación:
5.0
Very convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.
J Richard L.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
gary b.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JUAN CARLOS C.
|
First Impressions
Clasificación:
5.0
Great customer service !
Jamie A.
|
First Impressions
Clasificación:
5.0
the staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.
RodneyHeather D.
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First Impressions
Clasificación:
4.0
Sales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.
Albert S.
|
First Impressions
Clasificación:
5.0
Excelente
Mike F.
|
First Impressions
Clasificación:
1.0
Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.
Sandra S.
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First Impressions
No se han enviado comentarios para esta ubicación.