El cliente no dejó un comentario.Alice H.
Customer Reviews for U-Haul Moving & Storage of Groton
Groton, CT 06340
(Across from the Groton Walmart)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Julie G.
El cliente no dejó un comentario.Bernard M.
El cliente no dejó un comentario.Angela H.
Alicia was so helpful! I've never rented a storage unit before and she explained everything and answered all of my questions. I was unloading a UHaul truck and had originally chosen to drop it off elsewhere, but my plans changed and she helped me change my "drop off" location to the same facility I was moving into, which made the process a lot easier and relieved a lot of stress. After having a difficult time picking up the truck in a different state earlier in the day, Alicia's willingness to help me out made a big impact on my overall experience with UHaul.Sage B.
Awesome all around! Great staff!EUGENIA F.
El cliente no dejó un comentario.Maria S.
El cliente no dejó un comentario.Jay G.
Face to face customer service was excellent!!! You have a great team there at the Groton locationJuan R.
El cliente no dejó un comentario.Connor D.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Dajon C.
Easy drop-off. Staff was friendly and helpful. ¡Gracias!john W.
I would suggest that when the truck is returned, The remaining funds should automatically go back on the card that the patron had used. It should not take no more than 24 hours. Thanks,Jamus E.
great customer service, desk agent was extremely knowledgeable and friendlyScott G.
El cliente no dejó un comentario.JAYMY B.
El cliente no dejó un comentario.LISA B.
El cliente no dejó un comentario.Pamela F.
This was my first ever doing business with Uhaul. Alicia and Noah, in the Groton store, made the whole experience pain-free. They were professional and explained the whole process. Great team! Thank you.Tiffany W.
El cliente no dejó un comentario.Liam Z.
El cliente no dejó un comentario.James L.
Great service, great staff!KEVIN O.
The location was great. Trailer was ready and pick up process was quick and painless. Had me driving away within 10 min. Contacting uhaul however was a night mare. I had an issue with my truck and spent an hour on hold trying to contact someone. I finally went online to the online chat and got the answer I needed.Gregg T.
El cliente no dejó un comentario.Sean M.
There is nothing that can be done to improve. The young man was courteous and helpful.Celestine G.
El cliente no dejó un comentario.John D.
The U-Haul I rented had a key that would not work initally. The customer service rep on-site said it was a new key and told us how to work it (put in and pull out just a little). When we tried it again, the key was stuck inbetween the on - off position of the ignition and a locksmith was sent out to us. The locksmith said the wrong key was cut and we should not have been given the unit to use. I suggest next time there is an issue at the site, offer another vehicle as a replacement.Melissa S.
El cliente no dejó un comentario.ERIC W.
Always have a positive experience at this location!DAN J.
Guys did a good job, polite, easy.Daniel C.
Great staff coupled with an efficient checkout and checkin experience. GraciasNikolin K.
My card was charged incorrectly and is constantly being debited for different amounts after I was told by customer service that the problem was resolved. Please keep cooperate transactions correct with local office information.JAYMY B.
I want to thank Darryl for his continuous excellent service. For that, I do give the location a 5 star rating, and yes I would recommend the location to a friend because of Darryl. However, I want to share my experience that morning with another gentleman who dtried to help me with my reservations, only to stop the process and tell me: â€œ you are not getting a truck from us and get out of hereâ€. He also told Darryl: â€œ he is being a Dickâ€. In front of me at the counter. I reserved the truck online, paid for it and uploaded my driver's license. As I arrived at the location, a gentleman proceeded to help me, he started to input all the information in the computer all over again. First he pulled the wrong address which I corrected. He wanted my driver's license, the name of a secondary contact and a credit card. I asked him what was the point of me making reservations on line, only to start the process all over again at the location. He said: with an undesirable attitude, â€œ nothing was in the system, I'm just doing what I'm toldâ€. He then flipped the monitor abruptly towards me to show me what he was looking at. I pulled my driver's license out and put it on the counter. Unfortunately, it fell out of my hand. He yelled: â€œ don't throw your license at meâ€. I told him I was sorry, it fell out of my hand and I didn't throw it at him. He continued being unfriendly. I told him I didn't like his attitude and I requested to speak with someone else. He said: â€œ I don't like yours either, you are not getting a truck, get out of hereâ€. I walked out and asked Darryl who was outside to help me. Darryl walked inside to the counter and asked the gentleman what was going on. The gentleman replied: â€œ he is being a dick. Darryl finalized the transaction. Everyone at the location is always very pleasant and helpful. Maybe some extra training or coaching for this gentleman is needed. I wish him well. This is an unfortunate situation that no customer should experience. Graciashussein M.
This location was the nicest, cleanest, most organized and absolutely impeccable uHaul store I've ever had the pleasure of stepping into, and the staff was just as professional and personable. All uHaul store should be this nice!! A++ and a bottle of Rum!!!Juanita G.
The morning staff who processed my rental were excellent. The afternoon staff were poor. When I reviewed the final receipt I received by email I realized I was overcharged by more than $50. (The estimated charge for the rental was $72.35 assuming I was traveling 60 miles. I only traveled 51 miles and I was charged $120.63.) I now need to take time to return to the rental office to request a refund. This is totally unacceptable. When I left the office after returning the truck, I was told that I would receive a final receipt via email, I trusted that the afternoon attendants would do their job satisfactorily and THEY DID NOT. NOTE: I have rented from this facility several times in the past and this is the first time I have had this problem.Kevin C.
El cliente no dejó un comentario.Timothy O.
Staff is courteous and helpfulhussein M.
The location and equipment selection is excellent, the customer service needs to be greatly improvedAmir Alam A.
The guys that work at your Groton location are excellent. Very capable and customer oriented. It's great to see young professionals doing a great job for their customers. I rented a trailer twice recently and have two more rentals planned. I appreciate their efforts!Dwayne B.
Knowing where to go wasn't intuitive. Also, the van wasn't where it was supposed to be. If it was warm I would not have cared but it was very cold which made the experience unpleasant at times.Michael S.
I was charged for gas when I returned the truck with the exact same amount of fuel that was in it when I received it. When I called to get a refund, I was given a 30 to 40 minute wait time. I will be disputing the charge with my credit card company. I will not waste nearly an hour of my time to rectify your mistake.Amy B.
Conner is very helpful and friendly..greg G.
El cliente no dejó un comentario.ANGEL S.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Gary H.
Very professional staffArnoldo G.
Nothing everything was perfectChad S.
Good Job, Thank for helping in my hours of need.Willie H.
Great customer service from everyone at U-Haul so farAmir S. | First Impressions
El cliente no dejó un comentario.Amanda E. | First Impressions
El cliente no dejó un comentario.CHARLES B.
I turned in the storage unit months ago and still received calls emails about about owing money months after close to $500 later I had to speak with a lawyer because I kept on getting harassed with emails and calls after I turned in the unit I will never recommend you guys to anyone in the areajuan t. | Overall Experience
El cliente no dejó un comentario.mark H.
I had the worst time today with the Groton Store I ended up cancelling my Storage unit and going to cube smart I will never ever rent fromhere again. Worst customer service the people that work here are rude,nasty and don't know what their doing. They have units available for rent on the website but there are no actual units to rented. Today was a nightmare on top of the fact that loving is already stressful.Cassandra K.
El cliente no dejó un comentario.DUDLEY M. | First Impressions
Everything was great about this facility until one day when I got there and my lock had been cut off for no reason. I went to the front desk and they had no clue why somebody had cut it off. But there was a U-Haul lock on it that I couldn't open. I had to go to the front desk and have them help me. They literally had no clue who or when it was cut off.Jamie A. | Overall Experience
El cliente no dejó un comentario.Lisa B.
The man that accepted our rental was extremely friendly and helpful.Stephen C.
Rental truck was clean, I drove 25 miles. Gauge never moved. Put gas in the vehicle. Took 9 gallons of gas. When I spoke with rep he said I never should have put gas in the vehicle, I over filled it. Paperwork says it is a 40 gallon tank. 9 gallons is just shy of a 1/4 of the tank. I was being honest and feel like I am trying to be scammed.Catherine S.
Improve mobile pick upAva F.
Staff was friendly and knowledgeable of the products Uhaul offers.Melissa S. | First Impressions
El cliente no dejó un comentario.JAYMY B.
The quality of cleanliness is superior ... And it is well known among customers that Mr Rivera sets the standards very highJANE MARY R. | Overall Experience
More one way trailers vehiclesJason J.
My move just kept dragging on. The staff, namely Aleisha, continued to help,she was patient,kind and courteous. Would recommend this place to anyone.Shawneyh H. | First Impressions
Train your staff to accurately receive and return items to inventory and to create accurate invoices.. I rented 6 x 9 trailer on Friday morning for three days, I had to return it late afternoon on Friday, same day and it was received by Noah who promised to give me a discount because I didn't even use it since the worker I've counted on didn't show up. Unfortunately , That did not happen. I received an invoice Monday morning charging me for three full days plus an after hour charge of $20. I called customer service and was on hold for a long period of time so I decided to drive to the store in Groton to explain to them what happened. They promised to correct it. I have not seen any adjustments yet.hussein M.
El cliente no dejó un comentario.James N.
El cliente no dejó un comentario.Nicholas M.
I was very satisfied with staff on phone and in person everyone was very helpful and helpful and quick and easy to work with.Vivian R. | First Impressions
Alicia and Kyle are really helpful, understanding and just overall friendly people. They are engaging in conversation and made our experience easy and fun, which is very much appreciated because moving is so stressful. We can't thank everyone at the Groton location enough. They all have been wonderful. Thank you!!!Jackie B. | First Impressions
Kyle and Alicia were incredibly responsive and helpful to our church group getting us a box truck rental within one hour of an emergency need to deliver humanitarian aide needs to a drop off location from Mystic to Nee Haven so they could be flown to Poland the next day. They worked with their manager to get the best price possible for our effort.SUSAN T.
El cliente no dejó un comentario.Ashley R. | First Impressions
El cliente no dejó un comentario.Eric Z.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.Eric H.
Elisha was a wonderful help. She was very knowledgeable, understanding and really had a hold on the place. I would recommend this location to many.Nicholas C.
El cliente no dejó un comentario.MARCOS B.
The staff is helpful, knowledgeable , and friendly. They went out of their way to help me during a difficult move. The flexible hours were wonder as well. This is the third time using this UHaul location and I remain impressed.ROLLAND V. | First Impressions
Great service.JOSEPH P.
Mileage was off by 3 miles when I picked up the truck. I informed the attendant, who said he would adjust it in the computer. The sheet I was given also indicated the fuel tank was at half. The needle was a little below when I got in, but I didn't bother about it as I was only making a short run. I reset the trip odometer and when I returned the truck, I noted that I had traveled 17 miles. At dropoff, I waited a few moments for the rep, and when no one came I went into the store to complete the transaction. At that point the attendant came in from outside and said I was good to go. He did not give me a new, updated receipt. So when I received the emailed receipt indicating that the tank was 1/4 full on return and charging me $36.75 for seven gallons of gas, I was not happy, to say the least. I called the store number but reached a national call-in line instead. From there I was transferred to different customer service line, where a recording said it was a 15-20 minute wait, and that to save my place in line I could request a call-back, which I did. The call did not come for another 2 1/2 hours. During that call, the rep asked me if I had "taken a picture" of the gas gauge. The thought never crossed my mind, since I didn't think U-Haul would either try to cheat me on fuel or be negligent in recording the fuel use. The rep said the store manager would call me in two to three business days. Three days later I got an email saying I'd be refunded $25 as a "one-time" courtesy. At U-Haul's charge of $5.25 a gallon, that still means they think I used more than 2 gallons of fuel to travel 17 miles. The real courtesy would have been to accurately record the actual fuel level and amount used at the time of the rental. At least the truck was new and clean. Overall a pretty unsatisfactory customer experience.MARK M.
El cliente no dejó un comentario.rolland v. | First Impressions
The staff in Groton uhaul went above and beyond to help us, Arrival here was a good experience.Linda H. | First Impressions
El cliente no dejó un comentario.MARIA S.
El cliente no dejó un comentario.Geraldine S.
Just keep up the good workEDGARD S.
get the billing correct. STILL going round and round to get my bill to the correct amount. VERY DISSAPOINTED!!GEORGE Z.
Groton group -Done good - I hope I get the money off that was advertised inside the 20' van because returned the 20' van clean -LAURA B.
El cliente no dejó un comentario.CHRISTOPHER R.
The woman who helped me was very helpful and answered all of my questions kindly and patiently. Will definitely use this location againTAYLOR H.
El cliente no dejó un comentario.Charles C. | Overall Experience
Was unable to do the pickup through the app. It said that it couldn't verify my identity. Used the app to drop off and it worked well. Truck was great!Steve G.
Thank you All!!!!!!Edna F. | Overall Experience
All went wellJohn R.
El cliente no dejó un comentario.John H.
I was not aware that I would have to bring stuff up a set of stairs to get it into my unit. The set up of the building is quite inconvenientCarol W. | Online Move In
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Maria S.
El cliente no dejó un comentario.jamus e. | Overall Experience
The box truck worked as it should. My only complaint is that the truck smelled bad of cigarettes. The first hour we had the truck we left the windows so the smelled could air out but it did not help a whole lot.DESMOND G.
El cliente no dejó un comentario.Samantha C.
I didn't move outLissa C. | Overall Experience
El cliente no dejó un comentario.EMILY O.
Friendly staff, well stocked store, good equipment availability.Robert H.
I rented an appliance hand truck along with the moving truck. I got to my apartment before I found out the hand truck was NOT in the back of the truck. I was told the truck had 1/4 tank of gas, when I got in it the gauge read empty, I had to get gas immediately. While pumping gas I noticed the truck had been side swiped recently, so recently that dirt was still caked along the entire side. I brought the truck straight and told the girl at the counter that the truck was in an accident, she rudely told me they knew about it. I said I wish they had told me.Robert H.
El cliente no dejó un comentario.Raylene W.
PerfectRandy R. | First Impressions
The only thing I would not recommend is the self storage. There's hardly any parking and only 1 elevator which makes moving extremely difficult. I had a small storage unit which was barely even half full, moving out took over an hour because of the excessive elevator wait times. We had to ask people to move their cars so we could use 1 of the designated truck parking spots. Other people moving were holding the elevator while they loaded there items. At 1 point the elevator doors opened but we couldn't get in because someone had the elevator full of their things. I won't use the self storage ever again. I will purchase boxes and use the trucks. The front office staff is always very helpful.MOLLY S. | Overall Experience
El cliente no dejó un comentario.BOBBIE G.
Groton staff is awesome!JOHN A.
El cliente no dejó un comentario.Matt B.
After making a reservation at the Groton Uhaul customer service called and sent me to Pawcatuck Uhaul to pick up a different trailer and said I could put my motorcycle in it with a ramp and wheel the day before I was going on my trip when I got there there was no way to load my motorcycle and they didn't do anything about it I would never go to another uhaul aginKEVIN D.
El cliente no dejó un comentario.Martin J.
First of all it wasn't even the location I wanted to have to go get the equipment. I made a reservation in Warwick RHODE ISLAND and was told it will be there but there is a possibility that I might have to pick it up a little further. I DID NOT expect you sending me to CONNECTICUT into another STATE to pick it up. COMPLETE EFFING BULLSHIT on uhaul. I understand people are flocking out of New England and you get short on equipment but you still have a responsibility for reservations. Why don't you spend a little to pay a flat bed and load it up with trailers and have a big delivery made to the low area?? At least WITHIN THE STATE OF A RESERVATION. Everthing else was a good experience.mark T.
El cliente no dejó un comentario.John H. | First Impressions
El cliente no dejó un comentario.JOSE R.
Very pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks againJohn Sr. D. | Overall Experience
El cliente no dejó un comentario.OTHAR W. | Overall Experience
El cliente no dejó un comentario.Dawn G. | First Impressions
El cliente no dejó un comentario.Graem D.
El cliente no dejó un comentario.JUNE W.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Barry G.
El cliente no dejó un comentario.STEVEN R.
Customer service was awful. Didn't inspect my car, didn't show me how to use the tow, didn't offer any advice, didn't do any walkthrough of equipment with me, rude.Ryan L.
El cliente no dejó un comentario.KYLE R.
Staff 10+++++++👍DAVID A. | First Impressions
Friendly and helpful staff.john w. | First Impressions
El cliente no dejó un comentario.Brandon F. | First Impressions
El cliente no dejó un comentario.Toria S. | First Impressions
El cliente no dejó un comentario.JON K. | Overall Experience
El cliente no dejó un comentario.george m. | Overall Experience
Super Friendly...Super ConvenientJohn L. | First Impressions
El cliente no dejó un comentario.DAVID A. | First Impressions
The unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.Margaret P. | First Impressions
El cliente no dejó un comentario.Rosa G. | Online Move In
El cliente no dejó un comentario.John T. | First Impressions
Noah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.CURTIS T. | First Impressions
Packing the house and haven't had time to look at the unit yet but everything was simple to do on line.Laurie C. | Online Move In
I moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.SUSAN C. | Overall Experience
Great service!Genoveva L. | Overall Experience
El cliente no dejó un comentario.Mike F. | First Impressions
El cliente no dejó un comentario.angel e. | Overall Experience
El cliente no dejó un comentario.NAURY E. | First Impressions
Alicia is great she's always nice polite and accomidatingJulia K. | First Impressions
The place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impressionDerek W. | First Impressions
El cliente no dejó un comentario.Ana P. | First Impressions
The facility is very clean with good control of humidity.Gary P. | First Impressions
Ive been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.DEMARKUSANTHONY M. | Overall Experience
You guys are the best, very professional i look forward to using you guys again.Robert B. | Overall Experience
Friendly customer service!Terena R. | Overall Experience
El cliente no dejó un comentario.Autumn H. | Overall Experience
Everyone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.Patricia D. | Overall Experience
El cliente no dejó un comentario.don w. | Overall Experience
El cliente no dejó un comentario.Garret L. | Overall Experience
El cliente no dejó un comentario.Allison K. | Overall Experience
Fast & easy - great customer experienceSusan A. | First Impressions
El cliente no dejó un comentario.Janie S. | Overall Experience
Very clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.DIANNE S. | Overall Experience
The storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hoursMelody L. | Overall Experience
El cliente no dejó un comentario.Alexabdra S. | Overall Experience
El cliente no dejó un comentario.CARY S. | Overall Experience
I didn’t close my account, I upgraded!!Jaimee B. | Overall Experience
El cliente no dejó un comentario.Marcia E. | Overall Experience
El cliente no dejó un comentario.austin J. | Overall Experience
The two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.Iva S. | First Impressions
El cliente no dejó un comentario.Matthew L. | Overall Experience
The staff was extremely helpful And very nice, especially the lady!! If I'm ever in the area again, and in need of moving services I will definitely be going back to the Groton UHaul. Thank you guys!Annette R. | Overall Experience
The counter attendant was very friendly and helpful. GraciasBeate B. | First Impressions
Very warm in the building, maybe invest in air conditioning.Kirsten K. | First Impressions
Positive- clean and bright and helpful staff. Also great temperatures Negative- not enough carts during busy times. -slow elevator Also, lots of discarded furniture and mattresses in stairways. Yuck!Kirsten S. | First Impressions
El cliente no dejó un comentario.GARY S. | Overall Experience
This was my second time using your faciglity my only issue this time was I went ther out and was completely out by June 29,2021. Hence the reason for my call yesterday because I came home from vacation to a bill to my storage unit with a balance of 120 something dollars but yeah I physically went in make sure I let the lady know that I was closing my account there and I rented a U-Haul returned it a few hours later and she told me I was all set.Jennifer D. | Overall Experience
El cliente no dejó un comentario.JEFFREY B. | First Impressions
Clean, efficientPrivacy R. | First Impressions
El cliente no dejó un comentario.Marilyn V. | First Impressions
El cliente no dejó un comentario.Jesus O. | Overall Experience
El cliente no dejó un comentario.Christopher S. | First Impressions
El cliente no dejó un comentario.Gary P. | First Impressions
El cliente no dejó un comentario.OTHAR W. | First Impressions
El cliente no dejó un comentario.Annette R. | First Impressions
El cliente no dejó un comentario.Wendy G. | Overall Experience
El cliente no dejó un comentario.charles m. | First Impressions
El cliente no dejó un comentario.Ava F. | Online Move In
No lock was provided as promised.James H. | Online Move In
El cliente no dejó un comentario.Theodore R H. | Overall Experience
El cliente no dejó un comentario.Christopher P. | Online Move In
El cliente no dejó un comentario.Chris M. | First Impressions
El cliente no dejó un comentario.Gregory S. | Overall Experience
El cliente no dejó un comentario.MONICA S. | First Impressions
Place is spotlessStacey S. | Online Move In
Great facility! But need more folks to staff the phones--very very hard to get through!Elizabeth O. | First Impressions
El cliente no dejó un comentario.Susan F. | Online Move In
Staff was very knowledgeable... very simple processPamela B. | First Impressions
El cliente no dejó un comentario.Maritza S. | Overall Experience
You have a great team running that location!Brian B. | Online Move In
El cliente no dejó un comentario.Melody L. | First Impressions
El cliente no dejó un comentario.Lisa J. | Overall Experience
Great place for environmentally controlled storage. We had a number of items from an estate we needed to keep in a controlled environment until they were ready for the house they were going to. The facility was well maintained and offered great security and access when needed. Would highly recommendKenneth N. | Overall Experience
El cliente no dejó un comentario.jamus e. | First Impressions
Twice they couldn’t find my reservation. Unnervingmargaret g. | Overall Experience
El cliente no dejó un comentario.Devyn L. | Overall Experience
My problem was handled appropriately but I was marked for move out which is why I had to move in again. Otherwise the place has been good.COREY W. | First Impressions
Very nice and helpful staff! Anything I needed wether over the phone or in person they where always professional and took care of what I needed right away. They made have a storage unit a good experience!David C. | Overall Experience
Pro-rating should be available with regards to monthly bills/move-in/out dates. For instance I rented a unit all winter, including the first week of May. Even though I vacated the unit in early May, U_Haul kept my full payment for the whole month. I feel I should have been refunded for the unused time as it would be immediately available to the next customer. Getting half a month's refund when you check-out would make customers feel good about continuing to use the service.REBECCA L. | Overall Experience
El cliente no dejó un comentario.Alexabdra S. | First Impressions
El cliente no dejó un comentario.CRISTINA M. | First Impressions
El cliente no dejó un comentario.Robert R. | Overall Experience
El cliente no dejó un comentario.Reginald S. | First Impressions
El cliente no dejó un comentario.Michael J. | Overall Experience
The employee on-duty at the time that we moved in, Alicia, was so incredibly helpful to us and I cannot express how thankful we are that she went above and beyond to make sure that we were able to get our storage units, return our rental equipment, and unload all of our belongings quickly and efficiently. The facility was also very clean and well stocked with carts for use.Stacy G. | First Impressions
El cliente no dejó un comentario.donna r. | First Impressions
The staff was superior! The experience could not have been better. Gracias.Holly G. | First Impressions
El cliente no dejó un comentario.Kathleen H. | First Impressions
El cliente no dejó un comentario.Louis A. | Overall Experience
El cliente no dejó un comentario.Caleb J. | Overall Experience
El cliente no dejó un comentario.Maritza S. | First Impressions
El cliente no dejó un comentario.David G. | Overall Experience
People were very nice, if I need a van I slats go to Groton U HaulDANIEL C. | Overall Experience
Great staff and facility! Mike was an amazing help for our move. He even stayed a little past his time to allow us to unload our truck. Since then everyone we've encountered has been courteous, professional, and extremely helpful. Great staff and facility! The alarm system is a little finicky, though. My unit keeps setting off alarms for other units that are not yet rented. That can be painful on the ear drums.Kenneth S. | Online Move In
Aleisha was incredibly helpful, clear, and attentive.Joseph M. | First Impressions
U-Haul should be very proud of the Groton facility staff. WAAY above average re: customer service. First class facility!!David B. | Overall Experience
Very helpful. security greatJulie Q. | First Impressions
love these guys, very helpful w/ storage unit, always helpful when renting trucks too. will choose this location in the future. thanks y’all!!victoria r. | Overall Experience
It is beyond belief that any storage facility would have STAIRS!!! COMPLETE INCONVENIENCE! Originally we were told only about the elevator...nothing about the stairs until we got here....TERRIBLE DESIGN!karlo s. | Overall Experience
Renting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.HENDRIK V. | First Impressions
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Kathy D. | Overall Experience
El cliente no dejó un comentario.Melissa F. | First Impressions
El cliente no dejó un comentario.DAVID G. | First Impressions
The day I got my stuff out of there was a day for celebration.Amy E. | Overall Experience
The staff is top notch! They were always friendly and helpful. They truly care about the customer and proved it repeatedly. Thank you for being so kind and considerate.David C. | Overall Experience
Very clean and secure. Staff is very knowledgeable and very helpful.timothy m. | Overall Experience
Very convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.J Richard L. | First Impressions
El cliente no dejó un comentario.gary b. | First Impressions
El cliente no dejó un comentario.Miriam S. | Overall Experience
El cliente no dejó un comentario.JUAN CARLOS C. | First Impressions
Alissa is outstanding made everything very easy to understand and explained in detail .timothy m. | First Impressions
I have used other storage facilities before but this location is the BEST! It's so clean, organized, accessible, wide hallways and the elevator always worked! The staff was very helpful and friendly. If needed, I will use this location again!Rolland V. | Overall Experience
El cliente no dejó un comentario.Sarah S. | First Impressions
Was there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.Michelle C. | First Impressions
Thank you truly, You all have been great.Kimberly W. | Overall Experience
We originally booked a unit on the phone and when we arrived we realized that the unit was a little too small for all the things in our STUFFED 10ft truck and the staff memeber there was happy to change it for us and we had a great experience there.Alexis S. | Overall Experience
Took the time to show me unit and using card access very friendlyLouis A. | First Impressions
Great facilitiesLinwood W. | Overall Experience
The staff was very nice, and although it was not their fault, changed our storage locker to a larger locker due to the fact that we had a 10ft truck and a storage locker reserved for only half the capacity of the truck. And they did it with general ease and a smile on thier face.Alexis S. | First Impressions
El cliente no dejó un comentario.David T. | First Impressions
Robert Murray was extra helpful- he was awesomeChristine S. | First Impressions
Great customer service !Jamie A. | First Impressions
Easy breezy. Staff was great super helpful and nice but not overbearing which can be a real drain. 10/10 would use this space again Only left beHENRY S. | Overall Experience
the staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.RodneyHeather D. | First Impressions
I just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.Marina M. | First Impressions
El cliente no dejó un comentario.Scott P. | First Impressions
El cliente no dejó un comentario.mary s. | First Impressions
El cliente no dejó un comentario.Deborah W. | Overall Experience
El cliente no dejó un comentario.Rossana P. | Overall Experience
The young man that helped me was very nice and helpfulTanya H. | First Impressions
I wasn't given the information for after hours entrance & couldn't unload my belongings into the storage room. I had my people lined up to help but then couldn't get in. Even called the number & no response. The next day I go into explain what happened there wasn't much of an "I care". Not only did I have to unload by myself, I had to do so in the rain. I am exceptionally unhappy. The GM Ryan B was arrogant & indignant. This is really unfortunate because I have always been so pleased with UHaul.Tawana C. | First Impressions
I would pass recommendations to othersPriscilla B. | First Impressions
Sales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.Albert S. | First Impressions
The team in Groton was outstanding, keep up the good work.Melvin L. | Overall Experience
El cliente no dejó un comentario.Laura S. | Overall Experience
Check in was quick and easy.Michael S. | First Impressions
Alicia was FANTASTIC!!!! She explained the facility, unit, security system, and policies with clarity and expertise. She listened intently to our questions and answered them thoroughly with a smile.Dawn S. | First Impressions
Great Place . Temperature controlled storage. Everything is orderly and clean.Linwood W. | First Impressions
ExcelenteMike F. | First Impressions
The manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.carlie p. | First Impressions
Great customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.Jennifer M. | First Impressions
The elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.Jennifer C. | Overall Experience
Service was beyond my expectations. Keep your excellent quality of work.Dolly Z. | First Impressions
Anthony was very helpful with getting my truck returned and getting me a storage unit that suited my needsKristen S. | First Impressions
Place looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.Mark S. | Overall Experience
n/aRobert M. | Overall Experience
Great serviceHAROLD P. | Overall Experience
Some of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.Kimberly W. | Overall Experience
Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.Sandra S. | First Impressions
Groton U-Haul Customer service is amazing thanks everyonejessica h. | First Impressions
The team was helpful and understanding. Ryan's customer service was top notch!Kristen R. | First Impressions
The customer service was excellent.Rpbert Z. | Overall Experience
Excellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.Sherry W. | First Impressions
Anthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.Francisco M. | First Impressions
Very helpful staff, and secure facility.Ron E. | Overall Experience
As a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would returJulio N. | Overall Experience
Exceptional storage facilityJohn G. | Overall Experience
Josh was very helpful and friendly.Thomas M. | Overall Experience
Very helpful staff, very pleasant experience. ¡Gracias!Theodore R H. | Reservación
I am amazed at how laid back is the staff.Mike S. | Overall Experience
I was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ezElizabeth H. | Overall Experience
Anthony went universal and beyond to help!Teresa D. | Overall Experience
Facilities are up to code, organized and neat.Mike S. | Reservación
The owner Ryan was very helpfulJoseph T. | Overall Experience
Excellent service. All questions answered professionally. Clean facilities and requests accommodated.George Z. | Reservación
The staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good workBarrington J. | Overall Experience
Extraordinario servicio al clienteBarrington J. | Reservación
This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick upJason B. | Reservación
This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick upJason B. | Reservación
The entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!Tyler B. | Overall Experience
The driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.abagail b. | Overall Experience
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