I give the highest rating to the Groton,Ct uhaul.My things were in storage for three months. The customer service was fantastic,the place was always clean it was well lit and temperature controlled. I will recommend uhaul to anyone I know. Thank you uhaul for your service.Job well done!Carolyn M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Groton
Groton, CT 06340
(Across from the Groton Walmart)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Pamela B. | Overall Experience
El cliente no dejó un comentario.Kathleen L.
El cliente no dejó un comentario.Kathryn H.
Clarification of browser to use QR code to complete after hours return. Safari would not work.Kristine S.
El cliente no dejó un comentario.Bonnie A N.
El cliente no dejó un comentario.BONNIE N. | First Impressions
nothing . everybody was perfectDouglas A.
The staff was exceptionally friendly and helpful. I was very impressed by their behavior.Ethan D. | First Impressions
El cliente no dejó un comentario.Douglas V. | Overall Experience
Great storage unit and service!Douglas V. | Overall Experience
Staff was very helpful.JAMES L.
Great customer service all around. The manger was especially helpful! She went out of her way to make sure we were set up for a successful move!Edward G.
El cliente no dejó un comentario.Douglas S. | Overall Experience
I always receive great service at this location. I'm so sorry that I was late returning the truck. I had stones for my garden walkway that took forever to remove from the truck. I kept in contact with the receptionist at UHAUL, to let her know when to expect me to return the truck. This will never happen again. I appreciate your kindness and would like to apologize to the person waiting for the truck. Thank you again : )Virginia O.
Awesome great place easy and quickSamuel R.
Great serviceBarbara P. | Online Move In
Everything went as planned.Eniko B.
Rented van for two days. First, the lease said there was 7/8 ths of a tank of gas. It was only 5/8. Second, the air conditioning did not work at all at any time.. Third, van needs pull handles to help get into it at doors.STEVEN Z.
I have used this Groton facility twice, and both times it was a good experience. Sometimes it was difficult to get someone from the office on the phone. Also, the elevator was broken for a few days so getting stuff to and from my 4th floor unit was difficult during that time. I called ahead to see if it was fixed but was unable to get anyone on the phone during office hours. So I wasted time and gas driving back and forth only to find out that the elevator wasn't fixed. When I moved out, the process was quick and simple, which I appreciated. Overall, I would definitely recommend the facility. Very clean, secure and reasonably priced.Jillian C. | Overall Experience
El cliente no dejó un comentario.Shane D.
The associates that handled my account were customer friendly and answered questions as best as they could.Christopher B.
El cliente no dejó un comentario.John L. | Overall Experience
El cliente no dejó un comentario.Kim C. | Overall Experience
Computers that staff were using were slow, only one station out of 3 was functional. They had problems with scanning a DL. My driver's license was photographed with the cell phone app of the employee. I was told this image could not be saved on the phone and would be uploaded securely. The employees knew how to get around any computer issues to get our rental completed, so I was waiting only a few minutes for them to get on a working system. I liked the employees and service they provided. They were trained and got us going with our van quickly. I liked the larger inventory at this location.Kathy O.
El cliente no dejó un comentario.Alexandra A.
Staff at location were amazing and incredibly helpful. From start to finish the entire process was a breeze which is especially appreciated during a big move.Jeffrey S.
Groton crew is excellent. Lionel in Groton is exceptional. Very professional and patient while dealing with many customers at one time returning vehicles . He swiftly corrected a few problems with my assigned storage unit. Fantastic personal attention.Elizabeth B. | First Impressions
WELL DONEJames G C.
Staff was very nice and accommodating and I was satisfied with the price and space of the unit.Mary L. | First Impressions
Drop off, pick up, hitch looks great. Couldn't have been an easier interaction.Michael M.
El cliente no dejó un comentario.Jessica A.
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.Nadine H. | First Impressions
El cliente no dejó un comentario.DAVID L.
Everything perfectCHARLES P.
The truck was shot. 164k miles! Trans difficult to shift. Overhead door kept popping open. Truck was at least 20 years old. Retire it for Gods sakeRobert H.
El cliente no dejó un comentario.Shawnday B. | First Impressions
El cliente no dejó un comentario.Maria S.
The staff was very friendlyGwendolen M. | First Impressions
Everybody at the site was very friendly and knowledgable, the rental was new and a pleasure to drive. painless return. ¡Gracias!Claudia D.
First I must have to remind everyone that what is going on in this country is not u-hauls fault. The Groton, CT office installed my new hitch and wiring in one hour. Everyone was extremely helpful explained everything great!! If you ever need anything from u-haul please go see the staff at the Groton location on 184. Great people!!DOUG B.
The office seemed a little understaffed. Employees were quite busyKeith M.
I love your staff I love you customer service you guys have been the best for the last couple years I appreciate itRomina H. | Overall Experience
The counter guy was very pleasant and helpful. This location is very close to a Navy base. WHY!!!!!! doesn't your company value our service members enough to overtly offer an active duty/veterans discount??Laurie C.
Feel free to contact meCANDIE R. | First Impressions
El cliente no dejó un comentario.Valinda F.
From phone response to professional hitch installation, everything was excellent.jim E.
El cliente no dejó un comentario.BONNIE N.
Customer service was second to none, very please with the experience.Ernest C.
I had a tow hitch installed on my car and they damaged my cars wiring harness causing $460. worth of damage. I would definitely not recommend going here for installation of hitchesRobert M.
My experience, having rented trucks twice in one week from Alicia at this location, is that they care about the customer's concerns and will do what it takes to create a positive outcome. If needed, I wouldn't hesitate renting again from these people.David R.
All is wonderful good no worriesRichard N.
It was not the location, but the reservation representative . h He quoted me a price of 19.95 plus .49 cents per mile for 101 miles. When I received my statement I actually traveled 205 miles and was charged .59 cents per mile. Only a 10 dollar difference but it it felt like I was lied to. With that said the location wasgreat.richard S.
Very friendly staff!!!Carrie S.
I have been here 3 times in the last month; alicia, Darnell and justin have all been nothing but pleasant and fun! I would suggest this location to anyone who asked where to get a moving rental truck. Very friendly and productive employees! Appreciate all of you!Stefani S.
I did not get the name of the person that helped on Sunday at the Groton location across from Walmart but she was such a pleasure to work with. She was kind and patient with every person there even though it was busy. She was very good at her job. 5plus stars for her alone!Belinda D.
Personal amableGladys O.
Ryan and his crew were very efficient, friendly, and accommodating to my needs. Highly recommend!Susannah K. | Overall Experience
The Crew does a great job!!Daniel C.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.SHEILA S.
Don't route calls/inquiries to call centers - those people are nice but a waste of time and aren't ultimately helpful.Jon K.
The Manager at this location was awesome, I would highly recommend!JUSTIN Q.
Customer Service people were excellent - very helpful. I primarily delt with Daryll, but also with Alisha. Daryll especially explained everything and helped get the passenger side mirror adjusted. It was very hard to move.George W C.
El cliente no dejó un comentario.Nathan W. | Overall Experience
I believe I was unfairly charged for damages that were not done during my rental period.Michelle F.
My second time using UHaul. Customer service good overall. Was expecting a full tank of fuel before leaving the lot. When I mentioned that the tank was half full, I was given the response, "We're not Enterprise," by one of the attendants. During the trip to my destination, noticed that front end appeared to be loose, making steering difficult. Truck pulled hard to the right when braking. Transmission/drive train chattered intermittently during hill climbs. Even though I have said I would use UHaul again or recommend to a friend, these decisions would be conditional based on this experience.ROBERT G.
All goodPatricia B.
El cliente no dejó un comentario.Kaitlyn R.
All staff members was Excellent, friendly and helpful! Great serviceEvelyn U.
The Guys in the office were great, friendly, courteous, very helpful. Great experienceDaniel C.
Truck seemed like it needed to be serviced since there was a lot of shaking while driving. More severe than your usual driving when in a truck. Taillight was out before I was given truck. Truck had garbage left in it Truck was in a location not easy to get out of parking spot. It was extremely close to another truck.Suzanne H.
El cliente no dejó un comentario.Maria S.
Staff was very helpfulRobert L. | Overall Experience
Great customer service and supportKaren M.
I had a good experience with U-Haul. The only thing that needs to be addressed is the truck I rented, the front shocks were quite bouncy. The truck was an older model and maybe needs to be retired.Daniel M.
I was lied to by the assistant today... I should have received a refund.i said 4:30 I'd bring it back I brought it back in 4 hrs not 8 hours. It was empty tank. I put 30$ in tank it brought it to just above 3/8 of tank... I said probably 50 miles. I went around 30.. I was so mad I forgot to check.. when I said that's what they told me I will be refunded. When this girl jumped out of her seat and would not lete talk.. I worked hard all day I didn't need her shit. But I walked out.. .. something needs to be done heargraham H.
Due diligence to not charge customers for damage we didn't do. Really stressful...thankfully I called a supervisor and got the $270 refunded!VIVIAN R.
I was told if I didn't use the furniture pads I'd be refunded and I haven't yet. Besides that my experience was greatTiffany T.
My experience has been flawless and exceptional so far. This location is run very well from what I can see. Thank you for the stellar effort.John K. | Online Move In
2nd time using this location. They are efficient and fast with the rental process.Dominique H.
El cliente no dejó un comentario.Paul C. | Online Move In
I absolutely loved my experience. It was such a lifesaver and made my move much less heinous than it could have been. The self-serve rental process was fun and easy.Dana H.
The truck was clean. However; they packed the truck with items I didn't reserve and then charged me at check out. I dropped truck off with 1/4 tank and asked for a receipt from the guy at the counter, he said it would be emailed to me . When I checked my email when reconciling my accounts, I found that they charged me for a dolly, a gas charge, and 1/8th of a tank of gas. I also reserved and rented a free unit for the first 30 days. I used the unit for a couple of weeks and took my lock off when finished. I took a video of me moving out and the status of the unit when I vacated because of the problems I had with the moving truck. I still have not received a receipt confirming they closed out the unit and so that I will not incur any further charges.Elizabeth C.
El cliente no dejó un comentario.Kathleen D.
El cliente no dejó un comentario.VICTORIA P.
El cliente no dejó un comentario.william C.
El cliente no dejó un comentario.Habib Serhan S. | Overall Experience
El cliente no dejó un comentario.Kathy C.
Good customer serviceADRIENNE K.
I was over charged by about $85Theodore S.
El cliente no dejó un comentario.Saima K.
El cliente no dejó un comentario.janet H.
Was by far the easiest to deal with out of everyone else involved with my move.louis B.
Great and courteous customer service!Maria B.
U-Haul obviously needs to take better care of it's employees. It's the people that make the customer experience good or bad, and if the people are frustrated, nothing else will work well.John C.
El cliente no dejó un comentario.Karen M.
El cliente no dejó un comentario.Jarod S. | First Impressions
No improvement necessaryMichael S.
This was by far the worst customer service experience I have ever had in my life. I feel scammed. I was quoted a price for an unrestricted vehicle to travel from ct to ma and promptly charged an extra $800 upon arrival due to the wrong vehicle being supplied. Not my fault but I ended up paying $800 on top of the $100 bill I had been quoted to pay. Sat on the phone for an hour waiting for customer support only to be told that the location was unavailable for calls. Just terrible service. Unsure what to do now other than keep reaching out to dispute this extraneous charge.Gregory K.
All was goodJonathan T.
Cannot remember the name of the man working the desk at the time, (5pm, Wednesday the 31st, in Groton CT), but he was so helpful and made this stressful move so much easier. Thank you!!Doran B. | Online Move In
Everything was good. Staff was friendly.Doug W.
El cliente no dejó un comentario.Alissa M.
El cliente no dejó un comentario.maria S.
Great crew! Very accommodating. Configuration of units and needing to climb stairs is off, but people working there made a difficult move pleasant.Amy P. | First Impressions
El cliente no dejó un comentario.Caulder P.
El cliente no dejó un comentario.maria S.
El cliente no dejó un comentario.khanh P. | First Impressions
El cliente no dejó un comentario.Khanh P.
Nothing. Everything was greatErin O.
El cliente no dejó un comentario.Scott S.
Inside of vehicle was not clean, had spills from drinks from last customerAnita P.
Everything went very well, thank you.Scott R.
El cliente no dejó un comentario.JULIUS B.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
El cliente no dejó un comentario.Micah J.
El cliente no dejó un comentario.maria S.
El cliente no dejó un comentario.Dennis F.
Very friendly counter representative. Truck's windshield was very dirty. So much so that I had to clean it myself. Otherwise the truck ran fine.Steven N.
The only Issue I had was parking. And when the elevator wasn't working. Lots of stairs to go up and down.Kathy D. | Overall Experience
El cliente no dejó un comentario.Justin P. | First Impressions
The staff at the U-Haul in Groton off of rt 184 were excellent. I would recommend anyone to that storage unit just for that staff. It's stressfully enough moving let alone have frustration in the moving process. The staff made it easy,fun and enjoyable. Especially the manager I think her name was Amanda (not sure) but she was the best. Courteous, efficient and humorous .Shawneyh H. | Overall Experience
El cliente no dejó un comentario.Doug W.
The best storage place we have ever used extremely friendly and very affordable staff is always happy to see you and assist with all your needsjeremy w. | First Impressions
Easy to do business withhussein m. | First Impressions
El cliente no dejó un comentario.Anthony V.
El cliente no dejó un comentario.Kelly B. | Overall Experience
El cliente no dejó un comentario.JESSICA P.
El cliente no dejó un comentario.Tenille M.
El cliente no dejó un comentario.TAMIKA H.
Great facility, nice to see such an effort to do wellSean M. | First Impressions
This is the third time we have rented a truck from this location. All three times have been a hassle free, professional and courteous experience. The crew has been very organized. Each time, they would evaluate the reason why we were renting the truck and suggested ancillary equipment we could use that would be helpful. Bottom line is that they have their collective act together.Peter V.
The best experience in rental of trucks moving van and trailer to tow my mower , and a free month of storage while you sort your life out after a move just priceless thank you so muchLAURAJ S. | Overall Experience
Very niceHAROLD A. | First Impressions
Super nice and helpful staff!Susan C. | First Impressions
El cliente no dejó un comentario.Mikaila M. | First Impressions
El cliente no dejó un comentario.Patricia W. | Online Move In
Briana was great!! Very friendly, professional and thorough with our contract and storage unit information. Thanks to Ryan as well for his support. Jim H.JAMES H. | First Impressions
Had a great experience of the conditioned storage unit I had for just over a year. Only gripe I have it when the elevator was broke down it took about two weeks to get it fixed and just happened to be the time I had available to move some things. However they gave me a free month for the inconvenienceWes B. | Overall Experience
Very pleased with place and staff.JOHN S. | First Impressions
El cliente no dejó un comentario.Lynn W. | First Impressions
El cliente no dejó un comentario.Jason D. | Online Move In
El cliente no dejó un comentario.Roberto F. | Overall Experience
El cliente no dejó un comentario.Nora M. | First Impressions
El cliente no dejó un comentario.Kirill S. | Overall Experience
I didn't see where it said I had to actually go to the desk to check in so I set off the alarm at the unit. Also, the unit I was assigned was on the basement's upper split level which means it has stairs to get to it. I would not have rented that unit, as I have bad knees & stairs are a bit of a problem for me.Michelle K. | Online Move In
El cliente no dejó un comentario.Kenneth C. | First Impressions
El cliente no dejó un comentario.Toria S. | Overall Experience
El cliente no dejó un comentario.Nathanael R. | Overall Experience
I like the building has a temperature control, it's always dry and clean in it, it has reliable security system , the staff is very polite and friendly. Highly recommend to use this storage place for any person, who needs it! GraciasOlga R. | First Impressions
The lady that help me did an extremely excellent job! So Thankful because of her.Randy J. | Overall Experience
Everyone was very polite but the female manager at the Groton office was outstanding and went out of her way to help wherever she could. She's a true accent to your company! I will rent again with her only. Gracias.kimberly a. | Overall Experience
El cliente no dejó un comentario.RASHAD U. | Overall Experience
El cliente no dejó un comentario.Lois R. | First Impressions
The staff was great and the place was incredibly clean.Gary P. | Overall Experience
El cliente no dejó un comentario.Secret C. | First Impressions
Great customer service from everyone at U-Haul so farAmir S. | First Impressions
El cliente no dejó un comentario.Amanda E. | First Impressions
I turned in the storage unit months ago and still received calls emails about about owing money months after close to $500 later I had to speak with a lawyer because I kept on getting harassed with emails and calls after I turned in the unit I will never recommend you guys to anyone in the areajuan t. | Overall Experience
El cliente no dejó un comentario.DUDLEY M. | First Impressions
Everything was great about this facility until one day when I got there and my lock had been cut off for no reason. I went to the front desk and they had no clue why somebody had cut it off. But there was a U-Haul lock on it that I couldn't open. I had to go to the front desk and have them help me. They literally had no clue who or when it was cut off.Jamie A. | Overall Experience
Staff was friendly and knowledgeable of the products Uhaul offers.Melissa S. | First Impressions
The quality of cleanliness is superior ... And it is well known among customers that Mr Rivera sets the standards very highJANE MARY R. | Overall Experience
My move just kept dragging on. The staff, namely Aleisha, continued to help,she was patient,kind and courteous. Would recommend this place to anyone.Shawneyh H. | First Impressions
I was very satisfied with staff on phone and in person everyone was very helpful and helpful and quick and easy to work with.Vivian R. | First Impressions
Alicia and Kyle are really helpful, understanding and just overall friendly people. They are engaging in conversation and made our experience easy and fun, which is very much appreciated because moving is so stressful. We can't thank everyone at the Groton location enough. They all have been wonderful. Thank you!!!Jackie B. | First Impressions
El cliente no dejó un comentario.Ashley R. | First Impressions
The staff is helpful, knowledgeable , and friendly. They went out of their way to help me during a difficult move. The flexible hours were wonder as well. This is the third time using this UHaul location and I remain impressed.ROLLAND V. | First Impressions
El cliente no dejó un comentario.rolland v. | First Impressions
The staff in Groton uhaul went above and beyond to help us, Arrival here was a good experience.Linda H. | First Impressions
El cliente no dejó un comentario.Charles C. | Overall Experience
Thank you All!!!!!!Edna F. | Overall Experience
I was not aware that I would have to bring stuff up a set of stairs to get it into my unit. The set up of the building is quite inconvenientCarol W. | Online Move In
El cliente no dejó un comentario.jamus e. | Overall Experience
I didn't move outLissa C. | Overall Experience
PerfectRandy R. | First Impressions
The only thing I would not recommend is the self storage. There's hardly any parking and only 1 elevator which makes moving extremely difficult. I had a small storage unit which was barely even half full, moving out took over an hour because of the excessive elevator wait times. We had to ask people to move their cars so we could use 1 of the designated truck parking spots. Other people moving were holding the elevator while they loaded there items. At 1 point the elevator doors opened but we couldn't get in because someone had the elevator full of their things. I won't use the self storage ever again. I will purchase boxes and use the trucks. The front office staff is always very helpful.MOLLY S. | Overall Experience
El cliente no dejó un comentario.John H. | First Impressions
Very pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks againJohn Sr. D. | Overall Experience
El cliente no dejó un comentario.OTHAR W. | Overall Experience
El cliente no dejó un comentario.Dawn G. | First Impressions
Staff 10+++++++👍DAVID A. | First Impressions
Friendly and helpful staff.john w. | First Impressions
El cliente no dejó un comentario.Brandon F. | First Impressions
El cliente no dejó un comentario.Toria S. | First Impressions
El cliente no dejó un comentario.JON K. | Overall Experience
El cliente no dejó un comentario.george m. | Overall Experience
Super Friendly...Super ConvenientJohn L. | First Impressions
El cliente no dejó un comentario.DAVID A. | First Impressions
The unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.Margaret P. | First Impressions
El cliente no dejó un comentario.Rosa G. | Online Move In
El cliente no dejó un comentario.John T. | First Impressions
Noah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.CURTIS T. | First Impressions
Packing the house and haven't had time to look at the unit yet but everything was simple to do on line.Laurie C. | Online Move In
I moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.SUSAN C. | Overall Experience
Great service!Genoveva L. | Overall Experience
El cliente no dejó un comentario.Mike F. | First Impressions
El cliente no dejó un comentario.angel e. | Overall Experience
El cliente no dejó un comentario.NAURY E. | First Impressions
Alicia is great she's always nice polite and accomidatingJulia K. | First Impressions
The place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impressionDerek W. | First Impressions
El cliente no dejó un comentario.Ana P. | First Impressions
The facility is very clean with good control of humidity.Gary P. | First Impressions
Ive been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.DEMARKUSANTHONY M. | Overall Experience
You guys are the best, very professional i look forward to using you guys again.Robert B. | Overall Experience
Friendly customer service!Terena R. | Overall Experience
El cliente no dejó un comentario.Autumn H. | Overall Experience
Everyone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.Patricia D. | Overall Experience
El cliente no dejó un comentario.don w. | Overall Experience
El cliente no dejó un comentario.Garret L. | Overall Experience
El cliente no dejó un comentario.Allison K. | Overall Experience
Fast & easy - great customer experienceSusan A. | First Impressions
El cliente no dejó un comentario.Janie S. | Overall Experience
Very clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.DIANNE S. | Overall Experience
The storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hoursMelody L. | Overall Experience
El cliente no dejó un comentario.Alexabdra S. | Overall Experience
El cliente no dejó un comentario.CARY S. | Overall Experience