Customer Reviews for U-Haul Moving & Storage of Green Bay

2,952 reviews

700 Main St   Green Bay, WI 54301
(Across from the former Greyhound station, Downtown Green Bay)

(920) 435-7502

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(920) 435-7502

700 Main St
Green Bay, WI 54301
(Across from the former Greyhound station, Downtown Green Bay)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

jill B 
Rating:
5.0

Very nice and efficient

Brian M 
Rating:
5.0

Customer did not leave a comment.

carlos g 
Rating:
5.0

Outstanding rental experience. Professional, talented and helpful. Will be renting here in the future.

Karl R 
Rating:
4.0

Customer did not leave a comment.

Jake W 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D  |  Overall Experience 
Rating:
4.0

I had a lot of issues getting the U-Haul as my original location I was supposed to get it from was closed. I was on hold over 20 minutes before customer service answered n found me another U-Haul which was 20 minutes away from my house

Andrea G 
Rating:
3.0

Make the drop off process after hours even more clear. The app experience was buggy and there were several barriers in the way of my checking out speedily. Generally though, it was a decent experience.

Benjamin L 
Rating:
4.0

Customer did not leave a comment.

ALEX V 
Rating:
1.0

Customer did not leave a comment.

Tyler E 
Rating:
5.0

Customer did not leave a comment.

Damon B 
Rating:
5.0

Customer did not leave a comment.

Senior B 
Rating:
5.0

The staff is very friendly and helpful. The storage is neat and clean and easy to access.

Kara K  |  Overall Experience 
Rating:
5.0

Was disappointed that you can’t drive the pickup with tailgate down. One of my to do things with the truck was to pick up lumber from home improvement center. Was not able to do this because of this feature and now need to pay for delivery.

Gerald M 
Rating:
3.0

Clean the windshield; it was covered with insects and I had to go to a gas station before heading out.

Carter C 
Rating:
4.0

The ceiling in my storage was bulging like it would burst any min but that didn’t bother me because it was convenient to me being close to my shop. However, due to the increase in price on top of what is already way higher than other locations I decided to move out to somewhere else. I got a way bigger storage somewhere else for half what you’re charging. Please do price comparison and be reasonable because if you don’t you will eventually loose all your customers

chao x  |  Overall Experience 
Rating:
5.0

Great location! Very professional! In and out quickly!

Chris C 
Rating:
3.0

Customer did not leave a comment.

Travis R 
Rating:
4.0

Over all it was a good experience. Could have used a stool or something to get in and out of the back though. But thank you U-Haul

Lori F 
Rating:
5.0

Customer did not leave a comment.

Kurt P 
Rating:
5.0

The equipment was in great condition and clean. The service on check-out, trailer connection/set-up and return was excellent. I had not used this location in several years, but will definitely make this my first option in the future. Thanks Sara!

John O 
Rating:
5.0

I have no complaints , in my referring ,I would have to give you Five Stars

ARTHUR S  |  Overall Experience 
Rating:
5.0

The girl behind the counter was very friendly and helpful, would definitely rent form this location again !!

Aaron M 
Rating:
5.0

Customer did not leave a comment.

Kari P 
Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
5.0

Very professional workers. Will definitely be back for more rentals.

Chris C 
Rating:
5.0

Gracias por que siempre son muy hamables y un buen servicio mil gracias

Efrain G 
Rating:
5.0

The ladies that helped me check out the motorcycle trailer for a few hours were EXCEPTIONAL EMPLOYEES. Truly top notch. Thank you everything went flawless

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Steven O 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
5.0

Very friendly competent service

Steven L 
Rating:
5.0

Customer did not leave a comment.

Dayton S 
Rating:
5.0

Customer did not leave a comment.

RALPH L 
Rating:
5.0

Customer did not leave a comment.

Andrew N 
Rating:
1.0

They said that I never returned the keys and I did. They attempted to charge me $80.00 more dollars cause they couldn't find the keys . I don't think that they took proper protocol. I returned the key n truck Saturday. I was contacted Monday morning.. so all Sunday y'all had all these trucks behind one another n I doubt y'all were closed Sunday.

Breona G 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S 
Rating:
5.0

Lynsey was amazing with her customer service and accommodations for us. I would highly recommend renting from this location.

Tollef W 
Rating:
5.0

Customer did not leave a comment.

Allan K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert e 
Rating:
5.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Awesome customer service. Had exactly what we needed. Extended our rental for a day with no complications. Thank you for wonderful service. We really do appreciate you.

Kathy O 
Rating:
5.0

Sara was amazing. Friendly, answered our questions, was willing to let us change to a smaller truck despite it making more work for her. She was fantastic!!

Joleen H 
Rating:
4.0

The employee was friendly honest and professional will utilize again in if need be!

Sue R 
Rating:
5.0

Very happy

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
4.0

Sara the employee was very friendly and helpful. She is a delight.

Suzan L 
Rating:
5.0

Customer did not leave a comment.

Jessica S 
Rating:
4.0

Customer did not leave a comment.

Tara F 
Rating:
5.0

Customer did not leave a comment.

Tyler B 
Rating:
5.0

Customer did not leave a comment.

Justin P 
Rating:
5.0

This comment is for the U-Haul truck I had reserved at Coin Laundry, Mather @ Broadway, 54303!! Wasted 2+ hours trying to pick-up a truck there, but that "by cellphone did NOT work!! Thank God my friend Bobby knew where to get a truck to rent at 700 Main, 54301!! Things worked out well after that & the young man working yesterday even went the extra mile, getting me storage in West DePere off Hwy 41!!

Alice D 
Rating:
5.0

The two ladies that help us when we pick up the trailer were very helpful and had great personalities. The facilities was very clean and well stocked .

John W 
Rating:
5.0

Charity was awesome and her assistant Sara (I think was her name) was also. Very kind and helpful. Totally appreciated everything they did for me.

Lori S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Debra V 
Rating:
5.0

Customer did not leave a comment.

Gene L 
Rating:
3.0

She would not let me have twenty four hour acssess I crewed up once and payed dearly for it it's not far for me cause im dislexea and cant read and i told them that when I first started to rentted from them I'm all so half deaf and I have learning disabilities

YVETTE S  |  Overall Experience 
Rating:
5.0

Welcomed outside by a really nice lady. Thank you.

Channing A 
Rating:
1.0

Received a tow dolly that was not functional. The tire strap was not able to release so I could use the tow. Dolly and I have been trying to get a hold of the manager for a refund but everybody at that location keeps saying the managers is not in and they never get a return . Will never recommend this location or U-Haul to anybody.

Jillian A 
Rating:
5.0

Customer did not leave a comment.

Stephanie R 
Rating:
2.0

Have trucks with batteries that don't die. Don't charge for gas for the second truck when the customer had to drive two trucks due to a dead battery in the first truck. Sara was courteous and helpful, but it took 2.5 hours for roadside assistance to arrive after I called.

Terry F 
Rating:
1.0

Everything went fine, until the battery died and I had to call roadside assistance and sit out in the cold for 30 minutes

Megan G 
Rating:
5.0

Customer did not leave a comment.

MARY H 
Rating:
5.0

Very happy with experience

janssen k 
Rating:
5.0

Customer did not leave a comment.

STEVE B 
Rating:
5.0

Customer did not leave a comment.

DELORISE H  |  First Impressions 
Rating:
5.0

Staff were friendly and quick with my hitch install!

Kelsey L 
Rating:
4.0

Unfortunately, the pick up information was not complete and we had to wait an hour and a half to be able to pick up the truck. The issue was it never advised me that this was an electronic sign in sign out. We were expecting someone to be available to sign us in to get the truck. They were not. However, the people were very helpful even though they couldn’t get us out the way, or at the time we should’ve gone. Thank you,

Burt M 
Rating:
5.0

Customer did not leave a comment.

Viviana K 
Rating:
5.0

The rep who assisted me was awesome. She had a great attitude and was very pleasant.

Terrance M 
Rating:
5.0

Customer did not leave a comment.

Samantha M 
Rating:
5.0

The workers were very helpful and joyful during my transaction.

John S 
Rating:
5.0

Customer did not leave a comment.

Gilberto L 
Rating:
2.0

The online description of the unit I was supposed to be getting was not what I expected. I need space for a 2 bedroom apartment and couldn’t even get more than half my belongings in the unit.

Tanya H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Sara was great setting me up with a truck and taking care of paperwork. I wish there were more staff like that at all branches of your company.

Kouros M 
Rating:
5.0

Brad was FANTASTIC.

Sara W 
Rating:
5.0

Customer did not leave a comment.

Brooke S 
Rating:
5.0

I thought both pick up and drop.off staff were fantastic. So friendly, helpful, and NON judgemental with helping me. Best experience start to finish of all the times I have rented Uhaul.

Deanne S 
Rating:
4.0

The guy that help me out, was great and very helpful and understanding.

Lakeshia K 
Rating:
5.0

Sara was great at pick up!!

DAVID l 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Customer did not leave a comment.

Daniela B 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Great service!

Scott C 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Trailer had a lot of snow in it we had to shovel out before we could load

Bradley B 
Rating:
5.0

Customer service was fantastic. Sarah was great.

Herb H 
Rating:
5.0

Very kind people. Fast service. Would definitely recommend to a friend.

bonnie s 
Rating:
5.0

Came in shortly before closing time. Still had great customer service. Very helpful and happy to help!!

Stephan R 
Rating:
4.0

Customer did not leave a comment.

BRITNAY L 
Rating:
5.0

We tried to pick up a truck at Corner Coin Laundry West, 404 Mather St, Green Bay, WI 54303, a mobile phone-only site, and could not access the registration. We found the in-person Main St. site and were able to cancel the Maher St. reservation. Sara at Main St. was very helpful and professional. Sara made a stressful day much better. thanks

JEFFREY M 
Rating:
5.0

I really loved this location. The workers are lovely and really brightened my day.

Irina R 
Rating:
5.0

All went well. Thanks

Margaret W 
Rating:
5.0

The on site colleague was super friendly, knowledgeable and helpful!! She got me in and out in minutes!! Thanks

Dennis D 
Rating:
5.0

Customer did not leave a comment.

Martha A 
Rating:
5.0

Sara at the Green Bay store was outstanding. She was helpful and friendly. The guy in Naples. who unhooked the trailer, was equally helpful. Josh, I think his name was.

Kenlyn G 
Rating:
5.0

The person who checked me in at the start and was the same as checked me out at return was phenomenal. I’m a risk manager and have an acute sense. She is brilliant. A model of what you want in that role. Maybe she is there because you know the profile you want. If not, model hers. Call me if you want to discuss further. (920)264-4933

Andrew S 
Rating:
5.0

Great service!

Keith F 
Rating:
5.0

Sara helped us and she was fabulous. Everything went great with our move.

LISA I 
Rating:
5.0

I had no problems l have used this service before highly recommended

duane v 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
3.0

Emailing a receipt at the end of the rental process would be nice too. I never received one.

Ian S 
Rating:
5.0

Very helpful staff!

David J 
Rating:
5.0

Nice people know what they are doing. I used to be an area field manager up here and the crew did well. Thanks

Michael W 
Rating:
5.0

Nothing to improve, easy to rent and return. Excellent staff! Very helpful and kind.

Kim G 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
4.0

Customer did not leave a comment.

Jamie L 
Rating:
5.0

You guys have the best Staff here. Thank you so much for all your help, You are the only place in Green Bay that I would go through for my storage or transport needs. I have to admit, that I have utilized any other place in the area, but I was so impressed with the manage and the employees there, I have to say that I know I will be treated fairly and respectfully. I'm so lucky to have come to this store first. I appreciate the customer service and the people there. Thank you, than you and thank you. You made a life changing event (like an out of state job transfer) so much easier on me. Your the best.

Thomas H  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

johnny D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

txujtsheeb X  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenifer Z  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina B  |  First Impressions 
Rating:
5.0

I would ike a increase of paycheck for the employees. This is on the basis that the employee reminded me that I left my wallet on the counter on Sept 27, 2022. Roger Stoller

Roger S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher C  |  First Impressions 
Rating:
1.0

This is the place to pick if you want to be charged almost 3Xs of other nearby places. But don't worry, for the privilege of having an auto-payment system that doesn't work, you'll get late fees. To top it all off, you'll get zero response when trying to contact the management. Number one star!

Calvin N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLIE T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl D  |  Overall Experience 
Rating:
5.0

The person I spoke with was great the whole way through. I’ve been to the location in the past and everything always looked good and clean.

Kaitlyn K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandra p  |  Overall Experience 
Rating:
3.0

I did have an issue with late fees and billing dates. The manager took care of everything after I contacted corporate about what was happening. Others I know had same problem and not being able to get into unit. After contacting corporate, the manager has taken care of everything for me personally and I'm very satisfied.

tammy a  |  Overall Experience 
Rating:
5.0

Phil is a great help can't thank him enough.

Jomar A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren A  |  Overall Experience 
Rating:
2.0

Rented a storage unit and the manager Phillip told me that I had till 10 at night but the Building closed at 7 p.m. Got all the way to the storage unit a little after 8 p.m. and my card key was denied. I had five vehicles with being with a bunch of stuff and had to leave everything outside because nobody could do anything they couldn't get ahold of the manager and he was the only one that could change it and he made my card so I couldn't access the building after 7 p.m. it was pretty cold to be standing there trying to figure out what was wrong all for us to just leave again and then not even that now we have to come back again in the morning and figure all the vehicles to make it back there on time or all at the same time so it's just extra work that we're doing now all because somebody made my card not work so that is my only complaint. Thank you

Shieanaw E  |  First Impressions 
Rating:
5.0

"Continue as is

Roger S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francia D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BETTY T  |  First Impressions 
Rating:
5.0

The pick up before hrs. was convenient and easy to use and the manager was EXTREMELY friendly and helpful. Would definitely use again if I need a rental and recommend it

SABRINA V  |  First Impressions 
Rating:
5.0

Everything was amazing with the service, staff, and facility. The only thing I would recommend would be maybe some lighting for the interior climate controlled units.

Ashley N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary a  |  First Impressions 
Rating:
5.0

I had called 2 weeks ahead of moving my Mom's things into storage after she was admitted to a nursing home and received a reservation number. When I went to pick up the keys, the unit I reserved wasn't available. We were moving the next day. I was told no other units of the size I needed was available. I was told, "RESERVATION MEAN NOTHING." But the Main Street store did have units. Thank goodness for Chi Lee! He called the U- Haul who refused my reservation and confirmed there were units available, but they hadn't been cleaned. So not happy! Chi got me a unit for the next day, showed me how to use the digital key, and apologized giving me 1 month free rental. So appreciated his great customer service. Even though the 1st choice was more convenient to our home, I will Never recommend them to any of our family or friends.

Karen L  |  First Impressions 
Rating:
5.0

Customer service was friendly and helpful!

Lauren A  |  First Impressions 
Rating:
1.0

My unit had a significant leak. Around $1,000 in items were destroyed from water damage. Since I did not get the insurance I was told there was nothing that could be done. I already was paying $40 more per month for the same size unit as the uhaul 15 minutes away. There is no light in the unit and just a small doorway instead of a garage door type door. So it's already a lot worse quality for 50% more cost. Then to have my 'climate controlled unit' not even control rain is ridiculous. I will be contacting the BBB as well as leaving reviews wherever I can to make sure people know to stay far away from this location. It is absolutely unacceptable, especially when they're already price gouging.

Morgan N  |  Overall Experience 
Rating:
2.0

On face-to-face interactions, manager Phillip went above and beyond expectations up to and including night of move out on 7/16. However, I was not officially changed to moved out status until 8/5, despite repeated emails and attempted phone calls. On my attempts to call the facility, I kept getting connected with corporate. I only had one conversation on July 30 with corporate during that 3-week period as I was did not have the time to wait on hold for the estimated time. Even then,it took a week for the facility to finally have me as moved out.

Leonard P  |  Overall Experience 
Rating:
2.0

I just need a service agent to extend rental & request a credit of sorts for the 3 hours spent wasting my time in the middle of a move. Agent couldn't find keys, have to wait for mgr to come back to store after he left for the day. Poor overhead bad internal decision to shut system down during business hours

NICOLE A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

faye s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brenda d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy c  |  Overall Experience 
Rating:
5.0

everything was great the day I came in to rent i know u where telling your employees that they had to wear mask the next day i go in to drop off the truck there not wearing no mask just took the key from me and told me have a good day..im not happy about this because he didn't even check it in nothing..

Lori A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arthur t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaumae B  |  First Impressions 
Rating:
5.0

Very good people working at this site in Green Bay. The Manchester, NH site was also very good.

Donald M  |  Overall Experience 
Rating:
5.0

Everything went great. Great employees that help make our move less stressful Thank you

Donald M  |  First Impressions 
Rating:
1.0

Very irritated. Drove 4.5 hours got yhe uhaul went to my storage. Paid couldnt get into unit. Be cause locks were changed. No master key. Had to rent 2 rooms because their store manager wasnt answerin

margaret d  |  Overall Experience 
Rating:
2.0

Your code doesnt work. Anyone can just walk in. Alarm always going off tobthe point nobody even looks. Cant use the restoom facility there. Drop off was 20 miles away. Y couldnt i use gb u guys suck

Alvin R  |  First Impressions 
Rating:
5.0

Thank you

Maryalice m  |  Overall Experience 
Rating:
2.0

dealing with U-Haul has been nothing but a headache from the big beginning to the end my equipment wasn't ready for me and pick up and when we arrived at our destination storage units we're not avail

Ralph C  |  Overall Experience 
Rating:
4.0

Manager Phillip Jackson provided exemplary service throughout my time there. Though he was always short-staffed, I would not hesitate to use or recommend this facility again.

courtney h  |  Overall Experience 
Rating:
5.0

Great service, clean container, plenty of pads, economical and I even received a $50 credit for our container being a day late.

lori o  |  Overall Experience 
Rating:
2.0

The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.

jeffe b  |  First Impressions 
Rating:
5.0

Phil was immensely helpful in figuring out our moving situation. He made it so simplistic in a very stressful situation. Absolutely a stress relief during our move to green bay. Thanks!!!!

Ashlee N  |  Overall Experience 
Rating:
5.0

I would suggest this one to all I know. Phil was very helpful answering any questions and explaining the process. God bless that man and his employees. They were all so helpful and kind.

NICHOLE B  |  Overall Experience 
Rating:
5.0

Very nice to me.

mary Y  |  Reservation 
Rating:
5.0

This experience was very good, a few days before the young man that TRIED to assist was not very knowledgeable and struggled to answer questions, asked for manager info and he wasn’t able to provide

JUSTIN S  |  Reservation 
Rating:
5.0

Brian showed concern and courtesy to me as a customer

kirk m  |  Reservation 
Rating:
5.0

very professional and helpful

kelsey B  |  Overall Experience 
Rating:
1.0

Got charged for a second month and a late fee after cancelling my unit.

monet b  |  Overall Experience 
Rating:
3.0

They charged me more than I had made the reservation for the previous day

Philip v  |  Reservation 
Rating:
1.0

items were damaged by water and U haul would not help with my insurance or their insurance stated I must prove how water got into my unit. they also put a lock on my unit for non payment I was paidup

KENNETH S  |  Overall Experience 
Rating:
5.0

The staff was very professional and friendly and informative.

Tom W  |  Overall Experience 
No reviews have been submitted for this location.

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