Customer Reviews for U-Haul Moving & Storage of Greater Miami

5,645 comentarios

1000 NE 1st Ave   Miami, FL 33132
(Downtown)

(305) 358-9291

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(305) 358-9291

1000 NE 1st Ave
Miami, FL 33132
(Downtown)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

This is deliberately answered to close the survey. None of these services were utilized by me

Abdulla M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marhlene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar L. 
Clasificación:
3.0

It would be better not have to run in to gas station immediately after you receive the truck and if the cup holders were clean of juice waste

Jose Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa L. 
Clasificación:
2.0

Make sure the attendant does not change the rental time on the customer. If they rented the truck for 24 hours, they should be able to use the truck for 24 hours

VINCENT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KONRAD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

cardioso S. 
Clasificación:
2.0

My clothes were damaged. Staff was often rude.

Caitlin B.  |  Overall Experience 
Clasificación:
2.0

Tenia almacenado un tv LG de 65 ", el cuál sin explicación al traerlo a mi casa está roto de su pantalla, no explico cómo sucedió esto si yo fui cuidadoso con el tv, al conectar y encender el tv su pantalla estaba quebrada no me explico que paso .

Julio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
5.0

I love this location the guys are always helpful and hooking up trailer and extremely polite it's my favorite spot I ran here all the time.

ANTHONY J. 
Clasificación:
1.0

El cliente no dejó un comentario.

sternes l.  |  Overall Experience 
Clasificación:
3.0

Vergon was super helpful and accommodating. The other two a female & male were the total opposite.( They both were not helpful and extremely rude to more than one customer. The elevator was out of service; which they couldn't not control but their attitudes could have made a huge difference

facia b.  |  First Impressions 
Clasificación:
5.0

Literally everyone was extremely helpful!!! So Thankful for this team, they saved my butt today! Thanks Guys keep up the AMAZING WORK!

Maryam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

As always, this is for me so far the best U-haul rental location, always they have truck,customers services is amazing, they're extremely organized, highly recommended this location

Edgard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl D. 
Clasificación:
2.0

Lock on back of truck didn't work and my car was trapped in the parking lot overnight by uhaul trucks and the store did nothing about it.

Jenna S. 
Clasificación:
1.0

The truck leaked water and damaged my furniture. Not happy

Jontan S. 
Clasificación:
1.0

Upon entering the store we approached the first worker to rent a 9' Cargo Van and help us reserve it. The worker said that there were no 9' Cargo Van available but I told him that the website said there were available for that same day. When I told him that, the worker with a terrible attitude and humiliating me said "then do it online". Later, he attended to some clients and treated them well and kindly. When I finished my online reservation, another worker helped me and was kind to us. In conclusion, my experience was the worst, I felt discriminated and humiliated.

Carlos H. 
Clasificación:
5.0

Thank you for always attending us when we need you or accommodating my reservations !!!

Leonardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robson R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
1.0

The system does not work well I was overcharged and haul didn't solve anything

carolina M. 
Clasificación:
5.0

Very good

JHON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diego A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo C. 
Clasificación:
3.0

Was given the wrong vehicle on pickup so when went to return got charged an extra $450 for wrong location and gas charge. Very difficult to get someone on the phone to correct. Still not resolved.

Danielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan N. 
Clasificación:
2.0

The Cargo Van was filthy, smelled like someone urinated in it and was disgusting. I certainly did not enjoy the experience at all and wouldn't recommend renting from this location. Bad experience!

Island W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
3.0

The associate named Virginia was rude and didn't provide great customer service.

Trina H. 
Clasificación:
1.0

I want to be clear here… I rated poorly not based on my continued experience, but on my last experience. When u got the truck, the paperwork said it had 1/4 tank of gas. I submitted photographic evidence that the tank was literally empty. The truck ran out of gas, leaving me to walk to a gas station, having to buy a gas container, and walk the gas back to the truck. This also completely hindered my productivity for the day, as I wasted hours remediating the situation. I usually have a great experience from this location, and I rent fairly often, but this was a deplorable experience.

Ulysses L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franco E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadeen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunice T. 
Clasificación:
1.0

La señora mayor es muy impaciente y no aclara las inquietudes del cliente , debería de hacer un curso de atención al cliente o renunciar por amargada

Jose L. 
Clasificación:
1.0

I drive yes 15 miles I put 10 dollars of gasoline in them charge my 2 times this isn't the first time this company do this

Dany Humberto B. 
Clasificación:
3.0

I got charged $20 for overnight service without anyone telling me about the fee. I rented the van for 12 hours in the morning, and if i would have been advised properly i would have returned it the next day while "open hours" I was not happy to get charged over $200 for just one day.

Brenda H. 
Clasificación:
5.0

Excellent choice.

Diego A. 
Clasificación:
5.0

Hello there, I would love to thank you U-haul for such an easy and affordable way on renting the vehicles and equipment necessary during a relocation/moving/etc process! Great costumer service! The next customer will return after the first experience there's no doubt about that. My personal experiences with U-haul showed me that most of the trucks are unfortunately scratched and slightly damaged. Camera systems on the back of the trucks will bring considerably improvements. Trucks with “back lifts” will improve the business! So far you guys are amazing!

MariusOvidiu D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

La atención y asesoramiento fue excelente Muy amables los empleados

Jorge F.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Adriana L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Victor H. 
Clasificación:
5.0

Best rental

Pablo B. 
Clasificación:
1.0

The female that checked me in is rude and disrespectful at best. I advised that I had filled out the data online but she demanded I renter it all over again. Then the link she sent didn't work…. The bottom line is the reservation system you have stinks. I spend the required time to fill out the reservation request and that info does not make it to the location. It creates redundancy and doesn't allow the clerk to provide the customer with vital aspects of renting. Now, after returning the truck earlier, I receive a final invoice. What started as a $19.95 rental became $146.55. I understood the rental and mileage charges and even knew there would be a premium price for fuel but to charge $75.00 for fuel is offensive. You have made renting a vehicle out of reach for many Americans and have made it an obsolete requirement to deliver a service. I could have had my parcel delivered for $100.00 but I chose the $19.95 mistake that became a $146.55 horror movie. I can somewhat understand $100 for the rental and other charges but an additional $46.55 is simply going too far.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo C. 
Clasificación:
5.0

Put less detergent on the gas / break pedals, it's super clean but bit slippery. Great guys and girls as a stuff, super helpful as always! Reina is the best, always efficient and in good spirits! She should get a raise and a promotion!

Krste S. 
Clasificación:
5.0

The vehicle had the check engine light on

Santiago L. 
Clasificación:
5.0

Excelente atention for constomrr all equipos good condition me very sastifeid thanks

Francisco R. 
Clasificación:
5.0

Although they managed to cover my need, I had to travel many miles to be able to pick up the truck, my recommendation would be that from the moment the client makes the reservation, the availability of the requested equipment is validated

ABIECER O. 
Clasificación:
2.0

I was waiting in line for over an hour to get my vehicle. The parking lot was flooded and the attendant parked my car right in the middle of the puddle so I had to get my shoes and socks completely wet to do the walk around. The vehicle had extensive damage that was not documented in the app so I had a lot of photos to take and descriptions to write. This is my first time having such a bd experience there. I've used that location often, but this time was an awful experience.

Nicholas M. 
Clasificación:
3.0

Service was ok. Long lines to Checkin. Took over 30 min to get truck. Once we did get truck the photos and the state of the truck were way off. Had to spend significant amount of time documented the unmarked scratches and dents to ensure I wasn't later liable. Also inside of truck was unpleasant. Reeeked of cigarettes and it was poorly cleaned. Dirty cup holder with some goo like food left over. Trash behind and under seats and dirty dashboard. Yuck. Just wanted to get it all over with.

Juliana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
5.0

Customer service was ok. But the truck was very dirty in the cabin.

Raul T. 
Clasificación:
5.0

Very good

Luis M. 
Clasificación:
1.0

It was a rental experience from hell

Mark V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham F. 
Clasificación:
1.0

I was over charged for my transaction.. I have email confirmation of return time and was still charged an additional day.. Total rip off

Lawton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo V. 
Clasificación:
5.0

The customer service here is really good. The system is flawed and gives them a lot of trouble. Overbooking rentals etc But while I was there they calmly and successfully handled three issues including mine. It was stressful. They did a great job!

Rachel J. 
Clasificación:
5.0

The prices of the products that are sold in the store could have a slightly more accessible values ​​for the customer. Gracias

Marco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
1.0

If and when someone makes a reservation. Don't approve it if the truck isn't going to be there 100%. It's unreliable and I got charged for things that weren't on my reservation and I still haven't heard back from anyone and my request to get my money back.

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel V. 
Clasificación:
5.0

U haul is amazing! Good service, excellent Customer Service. Good trucks! Thank you!

Maria A. 
Clasificación:
3.0

Deberían de mejorar el personal !

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kleber B. 
Clasificación:
4.0

Jenny at the counter was extremely nice and helpful setting up the reservation. The team that grabs and sets up the truck was very efficient and helpful.

JENNIFER K. 
Clasificación:
3.0

I was told that if I returned the car with another quarter of gas I'd have a credit of 24 dollars when I only have gotten 12 The attendant in the AM Luis was spectacular. Great costumer service it's a shame that they didn't keep their word

Alan A. 
Clasificación:
5.0

I had an amazing experience yesterday! No complaints.

Kay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana C. 
Clasificación:
4.0

Very slow customer service

Alejandro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

krisztian mikocz P. 
Clasificación:
2.0

I was in a rush to because my service elevator reservation was about to end. I called the service on the number 8004684285, and the representative was very helpful and reserved a truck for moving a studio or one bedroom, which is very convenient to me. When I went to that location the front desk employee finalized the paper work and gave me the keys and I was shocked when I saw that he gave me something else. It was a truck that can move 5 bedroom apartment. I had to go because I was late, but this was great inconvenience. Maneuvering that huge truck, fitting it into the spaces and more importantly not giving me what I signed up for is very inconvenient. Plus, it is way more expensive, and way more than what I needed. This is why my rating wasn't that high, but in general you guys are amazing. I can't thank you enough for making such a stressful process easier. ¡Gracias!

Hussein A. 
Clasificación:
3.0

The truck was oil inside can walk…. Asked staff to solve this issue acting like I don't care

ATALLAH T. 
Clasificación:
2.0

Lady helping the customers was rude vero I personal not helpful

Talat G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mireya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo S. 
Clasificación:
1.0

I was charged extra $45 for gas prior to even returning the vehicle.

chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brayan L. 
Clasificación:
2.0

The customer service is terrible. They should call people before canceling their reservations. The guy next to me was having an issue because someone decided to extend their rental so his truck was not available for him even though he reserved it. And for me, she was rudely telling me “it's canceled” even though it wasn't and she hadn't checked. Moving day is stressful for everyone and you need to have excellent customer service reps to handle this. Will look into other companies next time because this same thing happened to me last time.

Zjolie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel O. 
Clasificación:
2.0

I was given a truck on empty, but required to refuel it above a quarter tank anyway. The women working were very rude and unprofessional. Slow and on her cell phone the whole time instead of doing her job helping customer.

Kimberly G. 
Clasificación:
5.0

Staff and customer service was amazing !! I was nervous due to bad reviews, but had the best experience

Abigail A. 
Clasificación:
5.0

Amazing the manager was amazing, it was a great experience for pickup

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin G. 
Clasificación:
5.0

Great service. Made the whole moving process so smooth.

Jeffrey B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edgar G. 
Clasificación:
4.0

Check-in process was clunky with the app. Didn't scan my DL.

Edgar B. 
Clasificación:
5.0

The technical condition of the cargo van was poor

Dmitrii K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Ramon Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C.  |  Overall Experience 
Clasificación:
4.0

Fix the driver's side sideview mirror so that it shows more than about 3 car lengths back for a normal height (6'1") driver without them having to hunch down. Very dangerous!

Mitchell A. 
Clasificación:
5.0

There was a very cute, petite, hispanic, female employee working a few times I was there who also helped me close my account. I couldn't help but notice she would go above and beyond for not just myself, but everyone she came in contact with. She presented a very friendly, helpful and professional demeanor every time I was there, which made me want to keep my unit despite having no use for it anymore. I don't recall her name, but she was amazing and should get a promotion!

NATHANEILRYAN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ICAT L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wanda M.  |  Online Move In 
Clasificación:
5.0

The manager Hector is the greatest and his staff is fantastic :-) Reyna is the best, Jennifer, Jimmy and all are very accommodating and helpful!!

MIYAKO H.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful, kind, and great communication with the costumers!

Amanda K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M.  |  First Impressions 
Clasificación:
1.0

If you don’t speak Spanish then you get nothing but attitude at the counter.

GLENN S.  |  Overall Experience 
Clasificación:
2.0

It took me over 45 minutes to sign for my storage unit and after driving from North Carolina and having made my reservation 4 days earlier they didn't have my unit available. The solution was to give me another unit that was smaller and ended up not being able to fit all of my stuff. Once I finally got a unit which was now on the 7th. Floor vice the first I was promised the elevator was down for maintenance. It was a routine maintenance they decided to do in the middle of the day instead of waiting until hours when customers weren't coming in and out needing it. I had to move meetings and extend time blocks because of all of the above mismanagement and even more frustrating couldn't store all the stuff I had driven states down to put away for my military move. Very upset and unsatisfactory.

JOHN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

denissd f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick G.  |  Overall Experience 
Clasificación:
4.0

It is oppressively hot inside the storage building.

Mike L.  |  First Impressions 
Clasificación:
1.0

Lets start with the unit location (which no one explain to you how uncomfortable could it be), unit was over another unit and my couch (which is not huge at all) couldn't fit in the hallway (not on the storage unit that it was super difficult to get in), I tried to talk with a girl there super rude because she was on a call and she didn't have time for a customer. Elevator will start closing and making noises after the first 2 mnts (because everyone knows you go to a storage and pay 150 dlrs just to keep 2 box and go). The same rude girl from before when I ask her if I could change units because we didn't fit on the sh..t they gave me she told me they didn't have any (which it wasn't true and we had to go back to get another real answer and she didn't even know how to charge us correctly, but of course they did). We took double time doing this in the storage that what we spend from my apartment (in an 11 floor) to the elevator and then to the truck and all that time with everything in the elevator because there is only 1 elevator and we didn't have space to go or to put things. Awful service (specially the women), horrible storage locations, not friendly elevator and extremely frustrated experience.

Patricia S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
5.0

Asesores muy profesionales , con gran disposición para servir y atender siempre encontrando la mejor y más conveniente solución .

Doris M.  |  First Impressions 
Clasificación:
5.0

Easy process. No disappointments!

Eude Lisardo D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashely G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyra S.  |  Online Move In 
Clasificación:
1.0

Llegue y en el paraueadero estaba un descontrol la gente gritaba alegaba los carros se chocaban unos a otros, cuando busque mi unidad habia un senor durmiendo afuera en una silla, cuando abri la mia tenia 8 cucharachas fue horrible no deje mis cosas alli sali y me fui a buscar otro storage (extra space storage) aterrorizado quede

henry G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. I canceled this storage because I found another storage facility which was located directly across the street from my new apartment in Miami, Florida.

Diane R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!!!

Diane R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gianmarco S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin W.  |  Overall Experience 
Clasificación:
5.0

Had trouble with other U-Haul storage locations. These guys were great and very supportive. Got us set up in very short order even at the end of the day on a Sunday.

Gregory C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRA H.  |  First Impressions 
Clasificación:
1.0

The light in my unit didn't work. The floor wasn't clean. On the day I was clearing my unit out I accidentally left a few things behind in the hallway. The following day I came by & the staff had thrown it in the dumpster and destroyed it. No attempt to check the cameras & reach out to who left it behind. The staff here does the bare minimum & is not very helpful.

JOHANEL R.  |  Overall Experience 
Clasificación:
1.0

I wasn't able to access my storage and had to wait until the next day. Even after already paying.

JUAN R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

kimberly h.  |  Overall Experience 
Clasificación:
5.0

So friendly the workers especially jenifer

Josshua A.  |  First Impressions 
Clasificación:
1.0

the storage unit I received was inconvenient to put my stuff in and the unit states it's for a studio apartment, however I can't even fit my bed. I would like to get another unit

Anais C.  |  Online Move In 
Clasificación:
5.0

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devlin E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan V.  |  First Impressions 
Clasificación:
1.0

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Craig E.  |  Online Move In 
Clasificación:
5.0

The staff went above and beyond and were so much fun and helpful!!

kimberly h.  |  First Impressions 
Clasificación:
5.0

I received awesome dedicated customer service from ALL employees! They all showed dedication to a job well done! Promptly offering any advise and answers to my questions with a smile! I really appreciated their concern to provide me with the best options for my move! All staff were kind, friendly and customer service driven! Glad I chose this location! I watched as they serviced other customers prior to serving me, and they were definitely on their job providing the best service and the best options for each individuals needs! Thanks guys! Keep up the great work!

Juana W.  |  First Impressions 
Clasificación:
1.0

Water damage inside my storage unit along with a cockroaches infestation.... lost many valuable items due to the water damage and end up with cockroaches IN MY HOUSE!!! So, you pay Uhaul to store your belongings get back home with spoiled stuff and a bunch of cockroaches inside the boxes! FANTASTIC STORAGE SERVICE U-HAUL!!!!!!!!!! Now I have to deal with our insurance company who does not want to pay me!!

DANIEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

front desk lady jennifer was excellent

Cristobal C.  |  Overall Experience 
Clasificación:
1.0

You have rodent problems and the facility conditions are terrible

Felipe V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice T.  |  First Impressions 
Clasificación:
5.0

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

PAUL D.  |  First Impressions 
Clasificación:
1.0

Horrible!! No A/C like advertised. As soon as I opened the storage unit, there were 2 big cockroaches to greet me. The floor was dirty and placing my couch there scratched the Italian leather on it, not to mention the roaches that enjoyed it. The most Disgusting thing ever. It's a sauna in there. I wouldn't recommend this place to my enemy. . If I had more hands I would give it 10 thumbs down!

DAVID M.  |  Overall Experience 
Clasificación:
2.0

old hot humid miserable

david m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin N.  |  Overall Experience 
Clasificación:
1.0

Worst experience ever

Edgardo G.  |  Overall Experience 
Clasificación:
5.0

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

SHANEETRA S.  |  First Impressions 
Clasificación:
3.0

Customer Service has diminished greatly. As a customer, I feel like a burden to the current employees.

MATTHEW G.  |  Overall Experience 
Clasificación:
1.0

Was never able to get an access code, Rep with very bad atitude

Edgardo G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRENCE P.  |  First Impressions 
Clasificación:
2.0

My unit was with a tag outside saying it needs cleaning but as I has rush and I need it to put my stuff in storage. I have pictures of the cleaning tag if is requested. But everything else is really good.

Jesus C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tynetta B.  |  Overall Experience 
Clasificación:
3.0

Overall I'm satisfied. I had to store my stuff for one week. I paid for a month however. There were two guys pretty much "living" in one of the units on the floor where I was assigned. I felt nervous initially as there was a guy using a step ladder blocking the way and was rude about letting me get by to my unit on the day I was moving my stuff in. I assume these were paying customers so I didn't make a fuss but it was weird. No issues with the facility or unit I was assigned.

DASHIKA E.  |  Overall Experience 
Clasificación:
4.0

Very kind and helpful team.

Brian F.  |  First Impressions 
Clasificación:
2.0

I am now aware now that Miami is 85% Spanish. The storage in Miami wasn't climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

CANDACE W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

steven o.  |  First Impressions 
Clasificación:
3.0

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Lizmar B.  |  First Impressions 
Clasificación:
2.0

There was a rat trap and a live cockroach in my unit. The rat trap I can live with. It indicates there are rats in the building, but at least you're doing something to deal with it. The live cockroach seemed like more of a problem. When I asked staff about this, one person didn't know what to do and the other person suggested I get a roach bomb. I don't have a car so I walked to the nearest CVS, but they had no cockroach killer materials. I'm pretty concerned my clothes and other items will be infested with roaches when I return.

Javier C.  |  Online Move In 
Clasificación:
2.0

Majority of workers were incompetent (some knew what they were doing) Staff emptied out my storage unit and items are missing

Daniel P.  |  Overall Experience 
Clasificación:
3.0

Elevator was constantly broken

KING K.  |  Overall Experience 
Clasificación:
1.0

No one knew which unit would fit a Queen bed

Reginald E.  |  Online Move In 
Clasificación:
5.0

I'm happy services

OMER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saliha N.  |  Online Move In 
Clasificación:
3.0

Cuando empezamos a rentar la bodega no tenían buen mantenimiento de hecho tuvimos que poner veneno y trampas porque había muchas cucharachas y caca de ratón, pero este año se notó un cambio en las instalaciones ya tienen más control, están más limpias se nota que están arreglando las instalaciones, sugerencia poner más aire porque si se siente mucho calor, agradezco el tiempo que arrendamos con ustedes, ojalá sigan con las mejoras porque si se ha notado el cambio, gracias

miren g.  |  Overall Experience 
Clasificación:
5.0

Thank you for the good experience

isabel d.  |  Overall Experience 
Clasificación:
5.0

Fueron super amables .gracias x todo

MELVIN M.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything! The customer service is very good ! Super recommend

RICARDO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OTTO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA N.  |  Overall Experience 
Clasificación:
5.0

The guys at my location were friendly and funny. They were timely and helped me get everything that I needed

Morgan D.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

George M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris F.  |  Overall Experience 
Clasificación:
4.0

Byron and all the staff are extremely kind and helpful!! I will definitely recommend this location. Gracias.

Dillon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ICAT L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

johana r.  |  First Impressions 
Clasificación:
5.0

The stuff who helped was WAY above and beyond. Not sure of their names, but I hope their somehow identifiable and recognized by this survey. TOP LINERS!

ADRIANA Q.  |  First Impressions 
Clasificación:
1.0

I am not going to rent nothing with you guys

NOY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI S.  |  Overall Experience 
Clasificación:
1.0

Worst Facility in Miami. The elevator doesn’t work, they charge you for everything, they don’t care if they rent a truck with an amount of gas they still charge you a hundreds of dollars for a truck.

Oscar H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS B.  |  First Impressions 
Clasificación:
2.0

That facility is awful! Highly inconvenient and unsafe! I wouldn't recommend that place to an enemy much less a friend. I gave them a "Below Average" because the workers are nice but they could never problem solve. The elevator is always broken, not just this year when they upgraded. What's the point of a storage facility where you can't get to your stuff? The last approximately 5 months I've had to walk up 5 flights of freight stairs and walk through dark hallways where often times I'm encountering vagrants. At one point a couple years ago the elevator was broken I asked that an employee escort me stairs because yet again the elevator was broken and they refused due to their own safety too. Nice staff but awful facility.

PIERRELA J.  |  Overall Experience 
Clasificación:
1.0

Is the worst facility that I have used, dirty, full of roaches, hot, elevator first was extremely slow and it has not work for the pass three month. I need it to get my belongings on the seventh floor I had to use the stairs and was not able to move because the elevator was not working Few months ago I put a claim for items that were stollen and when I asked to see the film to see what happened I was told there was no security film. I consider this to be a major problem due to the fact that if anything happens to anyone there is no security cameras according to the office. I lost over $2500. worth of items including my diving equipment, coats, cloth..... and have no way to prove it.

margarita m.  |  Overall Experience 
Clasificación:
4.0

Some times we cannot enter in our client web. site with the codes.

AF SELECTION CORP. A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET J.  |  First Impressions 
Clasificación:
4.0

Muy bien todo ✅

jairo g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lorelei V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc Z.  |  Overall Experience 
Clasificación:
2.0

I have paid this storage for a year. Hired a moving truck and crew to put some more items and pick up some of what I had there and found that the elevator wasnt working. Couldnt get my furniture out plus, I couldnt put the new stuff in this storage. Wasted a lot of time of the movers who charge hourly and had go to a new storage. They had to come back yesterday to get the resf of what I have in the storage get it down by the stairs with several movers in order to put everything on the same storage. I have been calling, texting, leaving messages and havent been able to talk to Hector the manager. I left my number, email and no reply. This issue cost me a lot of money which I need uhaul to reimburse.

Oscar V.  |  Overall Experience 
Clasificación:
5.0

The service here was excellent. I'm HUGE on customer service and the people here delivered. Definitely want to recognize Tita (I hope that was her name). She truly went up and bring to help me, super friendly, funny, and does her job effortlessly. Overall, the ladies here kick a**. All were so humble and approachable.

Kenneth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gisela r.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

IAN k.  |  Overall Experience 
Clasificación:
5.0

I have to move so fast , all the staff helps me a lot ! Super kind!! ❤️

Florencia Q.  |  First Impressions 
Clasificación:
5.0

Excellent customer service the gentleman who assisted me was very helpful and polite. I think his name was Rolando ( he has been working there for many years and he has helped me in the past. 5 star service from him!

Marc Z.  |  First Impressions 
Clasificación:
1.0

I had a terrible experience with this facility. I got stuck in the elevator for 30 mins with half of my things. Finally we got out, but my things stayed at the elevator for 5 days, until they fix it. I had to leave the rest of my things in the moving truck and hire new people for the unloading when elevator was fixed. I reserved my storage on the 7th floor, without letting me know that was burned a year ago and you still can breath the smoke in the floor. I needed to use a face mask every time I visit the storage. The unit was full of roaches, when I move out of the unit, it was infected of dead roaches. The place is disgusting, hot (not air conditioning) and dangerous due to the smoke. They I only stayed 2 months, and never got any discount or consideration after all I went through. It was the worst storage experience I ever had. The storage closes at 7pm, but there are access through the outside stairs leading to the floors, where homeless people come to stay for the night. Very dangerous. I don´t recommend this location to anybody. It was a nightmare for me dealing with the elevator, that breaks all the time according to people going there.

OLGA P.  |  Overall Experience 
Clasificación:
3.0

While I would recommend this facility for renting Uhaul trucks, I would not recommend it for storage. It appears to have a mouse problem and I worry that our mattress will be attacked by mice. Also there are homeless people wandering in and using the elevators to hang out in the upper storage floors They carry food which attracts mice. .

Chris F.  |  First Impressions 
Clasificación:
1.0

I had my unit with you for over 4 years, through the fire and all the damage to my belongings. Then to the roaches and rats all over my things that are now ruined. I will be making formal complaint.

DEBRA D.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Julio B.  |  First Impressions 
Clasificación:
5.0

Very nice and professional.

Cristian S.  |  First Impressions 
Clasificación:
5.0

VERY NICE PEOPLE

carlos l.  |  First Impressions 
Clasificación:
1.0

The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

Jamie P.  |  First Impressions 
Clasificación:
2.0

The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

BERTRAND S.  |  First Impressions 
Clasificación:
1.0

There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn't worth it.

Celia G.  |  Overall Experience 
Clasificación:
5.0

It has been a great experience as a warehouse facility and great service.

guillermo g.  |  Overall Experience 
Clasificación:
2.0

Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

JOSEPH P.  |  First Impressions 
Clasificación:
2.0

The one elevator is painfully slow and the door malfunctions.

Maricer E.  |  Overall Experience 
Clasificación: