Comentarios de los clientes para U-Haul Moving & Storage of Greater Miami

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Greater Miami

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

AGUSTIN H.
Clasificación:

El cliente no dejó un comentario.

JUDITH M.
Clasificación:

El cliente no dejó un comentario.

Cecilia P.
Clasificación:

El cliente no dejó un comentario.

MAHLON G.
Clasificación:

If the charges are going to be more than what we're given let the customer know before charging their card

pauly G.
Clasificación:

El cliente no dejó un comentario.

johana r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andy O.
Clasificación:

The service was great. The return was a breeze, could not have been easier. One suggestion. If you guys offer the online check in, I believe it is unnecessary to have the customer wait inline inside to get the same stuff done again (even though you have an appointment and submitted all required items in advance). The truck should be waiting outside, or atleast get it assigned outside and be on the go. The pick up process was about 35 min. No a huge deal because the everyone was extremely nice, but just wanted ro leave the suggestion.

ADRIANA Q.
Clasificación:

Fantastic customer service!

Artem G.
Clasificación:

El cliente no dejó un comentario.

ADRIANA Q. | First Impressions |
Clasificación:

The stuff who helped was WAY above and beyond. Not sure of their names, but I hope their somehow identifiable and recognized by this survey. TOP LINERS!

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

NOY E. | Overall Experience |
Clasificación:

I am not going to rent nothing with you guys

LEONARDO D.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

OSCAR E.
Clasificación:

El cliente no dejó un comentario.

ROBERT F.
Clasificación:

clean the vans before you rent them, clarify costs above the $19 a day special, be kind, people have names not numbers....

ROBERT J.
Clasificación:

The lady that received the equipment was extremely helpful and kind. Thanks so much!

dana T.
Clasificación:

El cliente no dejó un comentario.

LUKE P.
Clasificación:

The lady at the counter was byond rude. Im used the horrible customer service in South Florida but this lady was just way out of line. When I asked her why she was upset at me she went off and yelled at me to have a nice day. The gentleman that helped me loaded me up with the trailer was great. Luke Payton

Derek M.
Clasificación:

No improvement needed. I had great experience at this location. I was in and out of this location in 10 minutes with the best customer service I experienced.

Eric W.
Clasificación:

Picking up was a huge pain because of the mobile process. However, dropping off was a breeze.

john E.
Clasificación:

Nothing all was great very good service friendly and professional

Julie L.
Clasificación:

El cliente no dejó un comentario.

GABRIEL P.
Clasificación:

Massive thanks to the guys in Miami who helped me change the trailer hitch and load my plants into the trailer once it was hooked up.

Jaime P.
Clasificación:

El cliente no dejó un comentario.

Nicholas L.
Clasificación:

El cliente no dejó un comentario.

PEDRO V.
Clasificación:

Service was fast. Both employees in the counter were very courteous and friendly. Maybe Uhaul can provide costumers with a map from this location to the nearest highway ramps that have low clearance for a 26' truck.

JONATHAN S.
Clasificación:

El cliente no dejó un comentario.

KAYLEIGHSARAH R.
Clasificación:

Great service, employees were all very helpful

YAMIL P.
Clasificación:

El cliente no dejó un comentario.

IVAN A.
Clasificación:

El cliente no dejó un comentario.

Matthew G.
Clasificación:

El cliente no dejó un comentario.

GEORGEANN B.
Clasificación:

Nothing! Brian and his team were fabulous Virtuous, knowledgeable abs caring

Esteban D.
Clasificación:

El cliente no dejó un comentario.

Leandro D.
Clasificación:

The truck was very old, it was very dirty, they wanted to charge me double for a service that I only use one day.

JOSE P.
Clasificación:

This is an awesome u-haul location. The gentlemen who work here are attentive and their customer service skills are on point. I always go to a U-haul on 36 street because its closest To my house, but 36 street is trash compared to this location. When I tell you that I left the place feeling like I wanted to come back all the time. Even during the rental I kept thinking “what a wonderful first impression”. This will be the U-hail I go to for everything now.

Hilda D.
Clasificación:

Bryan was very professional and helpful

Patricia E.
Clasificación:

El cliente no dejó un comentario.

LUIS M.
Clasificación:

Jennifer and Alex were excellent

JACQUELINE H.
Clasificación:

El cliente no dejó un comentario.

KAI S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Johnny M.
Clasificación:

El cliente no dejó un comentario.

PATRICK B.
Clasificación:

I was extremely satisfied

Larisa G.
Clasificación:

perfect boxes, definitely recommended

ORLANDO O.
Clasificación:

A/C was not working properly and lead for an uncomfortable ride. Other than this the pickup location was simply amazing. Quick, nice, and knew what they were talking about. I would like for the manager to give me a call regarding the A/C and the light for the back of the truck.

MARIAFERNANDA G.
Clasificación:

PLEASE TELL YOUR EMPLOYEES TO WEAR A FACE MASK WHILE ATTENDING A CLIENT. My problem with this location is that when I arrived, the woman doing my reservation was first, eating and talking to other employees and also had what seems to be with a cold (she was cleaning her runny nose with her shirt) and NO FACE MASK! When clearly at the entrance of this establishment says FACE MASK are required. There were 2 other employees which seem very respectful and were wearing a mask but this woman was just shameless. Please people, we are still under a terrible pandemic. Be more considerate of others health!

BRIANG S.
Clasificación:

El cliente no dejó un comentario.

STEPHEN M.
Clasificación:

El cliente no dejó un comentario.

Jaqueline R.
Clasificación:

El cliente no dejó un comentario.

STELIOS S.
Clasificación:

Nothing all good

ROBERT P.
Clasificación:

Great customer service on the way out and the way back in. I forget the reps names but would definitely give them a shout out if I did. They were very helpful, recommended different items and walked me through the process.

MOHAMMAD A.
Clasificación:

El cliente no dejó un comentario.

Dawn M.
Clasificación:

The staff at this location is professional, and friendly. I would highly recommend this U-haul location. I rented twice within two weeks, and both times were top-notch. Thanks again!

KEVIN C.
Clasificación:

El cliente no dejó un comentario.

ANGEL H.
Clasificación:

El cliente no dejó un comentario.

DILMA C.
Clasificación:

Everything was fine

Dawn M.
Clasificación:

There is a very friendly, knowledgeable, and efficient crew running the show! I would definitely recommend this location to others.

Brandon D.
Clasificación:

El cliente no dejó un comentario.

ROY D.
Clasificación:

Keep doing what you do....it's a fine work!!!

JUAN L.
Clasificación:

El cliente no dejó un comentario.

Oscar H. | Overall Experience |
Clasificación:

Worst Facility in Miami. The elevator doesn’t work, they charge you for everything, they don’t care if they rent a truck with an amount of gas they still charge you a hundreds of dollars for a truck.

ANDRES F.
Clasificación:

Had problems with reservation of the truck and it seems to be a Uhaul policy: accepting reservations beyond capacity and notifying last minute the unavailability of the equipment. It happened to two other customers that same weekend. I had reserved a truck to be returned at a different location and was forced to return it in Miami or I wouldn't have been able to get a truck as planned. A friend had the same issue in Boca Raton.

NICOLAS B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Juan A.
Clasificación:

Everything went well...!! The guy outside who brought the unit out was very polite & friendly explaining very well everything about the truck..! Keep up the good work..!!!

MAUREEN P.
Clasificación:

El cliente no dejó un comentario.

Jonathan T.
Clasificación:

El cliente no dejó un comentario.

Matias R.
Clasificación:

I specify that I wanted to pay cash, but this immature kids charge me on my credit card

Richard A.
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

El cliente no dejó un comentario.

SASHA V.
Clasificación:

El cliente no dejó un comentario.

Rene G.
Clasificación:

El cliente no dejó un comentario.

ARIANA J.
Clasificación:

El cliente no dejó un comentario.

PETER P.
Clasificación:

El cliente no dejó un comentario.

PIERRELA J. | Overall Experience |
Clasificación:

That facility is awful! Highly inconvenient and unsafe! I wouldn’t recommend that place to an enemy much less a friend. I gave them a “Below Average” because the workers are nice but they could never problem solve. The elevator is always broken, not just this year when they upgraded. What’s the point of a storage facility where you can’t get to your stuff? The last approximately 5 months I’ve had to walk up 5 flights of freight stairs and walk through dark hallways where often times I’m encountering vagrants. At one point a couple years ago the elevator was broken I asked that an employee escort me stairs because yet again the elevator was broken and they refused due to their own safety too. Nice staff but awful facility.

Eric G.
Clasificación:

El cliente no dejó un comentario.

Aldreon J.
Clasificación:

El cliente no dejó un comentario.

Selcuk D.
Clasificación:

El cliente no dejó un comentario.

LORENZA G.
Clasificación:

El cliente no dejó un comentario.

BRENO D.
Clasificación:

There was a lot of tension between the staff. Multiple staff members complained about one another to me and other customers while we were there... and I was there for merely 30min. Tension in the workplace spills over to customers and makes for a terrible experience all around. We ended up having to wait a long amount of time because everyone was placing the blame on someone else and nobody took responsibility. Very toxic environment and nobody that worked there looked happy.

Shemme L.
Clasificación:

Next time include the dolly I paid for :(

sydney S.
Clasificación:

El cliente no dejó un comentario.

Angel R.
Clasificación:

Make sure you use the app for check in and check out. The staff at this place are not very good.

HILDA Q.
Clasificación:

The lady who helped us was awesome. She responded all of our questions and helped us return the truck in that location even though we had another place scheduled for the drop off. 100% recommended!

BECKY T.
Clasificación:

Customer parking would be great, but I understand the location.

Santiago I.
Clasificación:

El cliente no dejó un comentario.

STEPHEN O.
Clasificación:

El cliente no dejó un comentario.

franklin L.
Clasificación:

Staff very friendly, professional and fast. 100% recommended

Julien L.
Clasificación:

The team Blaim me to damaged a door I didn't do it and charge me $ 200 , we never did any verification before the rental . Non professional at all

Arlinda M.
Clasificación:

Great service overall.

ALEJANDRO S.
Clasificación:

Waiting time at return... rest was excellent.

VIOLETTA M.
Clasificación:

Great and easy service. Thank you!

Lawrence S.
Clasificación:

drop off after hours

JUSTIN M.
Clasificación:

El cliente no dejó un comentario.

CYRUS M.
Clasificación:

El cliente no dejó un comentario.

Micael A.
Clasificación:

Truck drove very poorly, truck was VERY old

ELIZABETH B.
Clasificación:

Customer service was excellent. My only complaint is that the alignment on the truck was significantly off, but everything else was great. Would go to again and recommend.

Kim P.
Clasificación:

El cliente no dejó un comentario.

Gideon L.
Clasificación:

El cliente no dejó un comentario.

FRED B.
Clasificación:

El cliente no dejó un comentario.

DAIRON G.
Clasificación:

El cliente no dejó un comentario.

JOSE G.
Clasificación:

Profesional, rápidos y atentos con los clientes , gran equipo de trabajo mis felicitaciones

LUIS P.
Clasificación:

El cliente no dejó un comentario.

Acir R.
Clasificación:

El cliente no dejó un comentario.

DAVID D.
Clasificación:

Lower the price per mile.. many people are going with penske for that reason

Alejandro M.
Clasificación:

Horrendous customer experience. It is physically painful for these people to assist the customer. When you walk in to the building they look at you as a nuisance, an interruption to their day. Everyone here visibly hate to assist. I will avoid this location at all cost the next time I move.

Greg B.
Clasificación:

The app is very inefficient. Faster to check it with people. Very good people at location.

PABLO S.
Clasificación:

El cliente no dejó un comentario.

margarita m. | Overall Experience |
Clasificación:

Is the worst facility that I have used, dirty, full of roaches, hot, elevator first was extremely slow and it has not work for the pass three month. I need it to get my belongings on the seventh floor I had to use the stairs and was not able to move because the elevator was not working Few months ago I put a claim for items that were stollen and when I asked to see the film to see what happened I was told there was no security film. I consider this to be a major problem due to the fact that if anything happens to anyone there is no security cameras according to the office. I lost over $2500. worth of items including my diving equipment, coats, cloth..... and have no way to prove it.

AF SELECTION CORP. A. | First Impressions |
Clasificación:

Some times we cannot enter in our client web. site with the codes.

JANET J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

jairo g. | Overall Experience |
Clasificación:

Muy bien todo ✅

lorelei V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marc Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Oscar V. | Overall Experience |
Clasificación:

I have paid this storage for a year. Hired a moving truck and crew to put some more items and pick up some of what I had there and found that the elevator wasnt working. Couldnt get my furniture out plus, I couldnt put the new stuff in this storage. Wasted a lot of time of the movers who charge hourly and had go to a new storage. They had to come back yesterday to get the resf of what I have in the storage get it down by the stairs with several movers in order to put everything on the same storage. I have been calling, texting, leaving messages and havent been able to talk to Hector the manager. I left my number, email and no reply. This issue cost me a lot of money which I need uhaul to reimburse.

Kenneth M. | First Impressions |
Clasificación:

The service here was excellent. I’m HUGE on customer service and the people here delivered. Definitely want to recognize Tita (I hope that was her name). She truly went up and bring to help me, super friendly, funny, and does her job effortlessly. Overall, the ladies here kick a**. All were so humble and approachable.

gisela r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

IAN k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Florencia Q. | First Impressions |
Clasificación:

I have to move so fast , all the staff helps me a lot ! Super kind!! ❤️

Marc Z. | First Impressions |
Clasificación:

Excellent customer service the gentleman who assisted me was very helpful and polite. I think his name was Rolando ( he has been working there for many years and he has helped me in the past. 5 star service from him!

OLGA P. | Overall Experience |
Clasificación:

I had a terrible experience with this facility. I got stuck in the elevator for 30 mins with half of my things. Finally we got out, but my things stayed at the elevator for 5 days, until they fix it. I had to leave the rest of my things in the moving truck and hire new people for the unloading when elevator was fixed. I reserved my storage on the 7th floor, without letting me know that was burned a year ago and you still can breath the smoke in the floor. I needed to use a face mask every time I visit the storage. The unit was full of roaches, when I move out of the unit, it was infected of dead roaches. The place is disgusting, hot (not air conditioning) and dangerous due to the smoke. They I only stayed 2 months, and never got any discount or consideration after all I went through. It was the worst storage experience I ever had. The storage closes at 7pm, but there are access through the outside stairs leading to the floors, where homeless people come to stay for the night. Very dangerous. I don´t recommend this location to anybody. It was a nightmare for me dealing with the elevator, that breaks all the time according to people going there.

Chris F. | First Impressions |
Clasificación:

While I would recommend this facility for renting Uhaul trucks, I would not recommend it for storage. It appears to have a mouse problem and I worry that our mattress will be attacked by mice. Also there are homeless people wandering in and using the elevators to hang out in the upper storage floors They carry food which attracts mice. .

DEBRA D. | Overall Experience |
Clasificación:

I had my unit with you for over 4 years, through the fire and all the damage to my belongings. Then to the roaches and rats all over my things that are now ruined. I will be making formal complaint.

Julio B. | First Impressions |
Clasificación:

Great customer service

Cristian S. | First Impressions |
Clasificación:

Very nice and professional.

carlos l. | First Impressions |
Clasificación:

VERY NICE PEOPLE

Jamie P. | First Impressions |
Clasificación:

The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

BERTRAND S. | First Impressions |
Clasificación:

The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

Celia G. | Overall Experience |
Clasificación:

There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn’t worth it.

guillermo g. | Overall Experience |
Clasificación:

It has been a great experience as a warehouse facility and great service.

JOSEPH P. | First Impressions |
Clasificación:

Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

Maricer E. | Overall Experience |
Clasificación:

The one elevator is painfully slow and the door malfunctions.

DANIA A. | Overall Experience |
Clasificación:

Demetri was extremely helpful and very professional. Parking for customers would be an added plus. Meters very difficult to find. Staff very polite and helpful.

JOSE A S. | First Impressions |
Clasificación:

They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

Dane S. | First Impressions |
Clasificación:

Size of unit was not what I paid for online. Elevator broke down when I tried to move stuff into unit. Staff was very unresponsive to these issues. Would not store here again.

Ignacio z. | Overall Experience |
Clasificación:

Was pleasant was when I sign in ....BUT , the corridors are always crowded with steps ladders ... the floors are uneven and its hard to use the carts ... elevator not work for 3 days etc etc..

guthrie c. | Overall Experience |
Clasificación:

The elevator was the main problem because it did not operate some days when i had to move items. The facility needs air conditioning and in the elevator in particular

ider n. | Overall Experience |
Clasificación:

The best!!!

jeffrey l. | First Impressions |
Clasificación:

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

Ignacio z. | First Impressions |
Clasificación:

The clerk ROLANDO was profesional ,cordial ,and made the experience pleasant....

carol m. | First Impressions |
Clasificación:

They had excellent customer service no wait no hassle it was a wonderful experience

Rodney B. | Overall Experience |
Clasificación:

Everyone was extremely helpful courteous and friendly!

Juan Manuel O. | Overall Experience |
Clasificación:

Need moré parking for de customer, when it rains the water stagnates in the yard and you can not walk

ALLAN A. | First Impressions |
Clasificación:

Quick easy and everyone was helpful

Bruna B. | Overall Experience |
Clasificación:

I loved, just the elevator always have problems when we wanna use

CELIA M. | Overall Experience |
Clasificación:

The housekeeper Rosa is a great person, she does provide amazing service !!!

christine l. | First Impressions |
Clasificación:

The staff was inexperienced. I waited for service while lunch orders were being placed. I had to drive to the trailer drop off location only to find the staff that was supposed to meet me wasn't ther

DOMINIC A. | First Impressions |
Clasificación:

Everuthing was great. Nice people. Thanks

xavier c. | Overall Experience |
Clasificación:

Good service

ider n. | First Impressions |
Clasificación:

All workers are super understanding, efficient and friendly. I’m so happy for everything about U-Haul services.

Dorca N. | Overall Experience |
Clasificación:

The only off thing that there were cockroaches in the storage unit. Is is understandable but could be improved.

Teresa J. | Overall Experience |
Clasificación:

Horrible experience, not enough space to tell story.Employees & Manager are awful & don’t even try to make it right.Employees steel, accidentally left 2 chairs they won’t show us video who took them.

Gavin W. | Reservation |
Clasificación:

N/S/A

tyler m. | Overall Experience |
Clasificación:

Can I say more? Well for one I unscrewed the locking mechanism to gain access to my unit but it was chill beCause no one else had thought of that

RYAN C. | Overall Experience |
Clasificación:

There used to be quite a lot of non-employees trying to offer moving help, at times it felt almost agressive. However during my most recent trips I've noticed a big improvement.

FRANK W Y. | Overall Experience |
Clasificación:

I stored a sofa for three months brand-new $9000 when I opened it up found many bugs was very disappointed You almost had to buy a new sofa for this lady

ANTHONY B. | Overall Experience |
Clasificación:

Excellent customer service

No se han enviado comentarios para esta ubicación.

Volver
arriba