Customer Reviews for U-Haul Moving & Storage of Greater Miami

5,549 comentarios

1000 NE 1st Ave   Miami, FL 33132
(Downtown)

(305) 358-9291

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 358-9291

1000 NE 1st Ave
Miami, FL 33132
(Downtown)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo S. 
Clasificación:
1.0

I was charged extra $45 for gas prior to even returning the vehicle.

chris B. 
Clasificación:
2.0

The customer service is terrible. They should call people before canceling their reservations. The guy next to me was having an issue because someone decided to extend their rental so his truck was not available for him even though he reserved it. And for me, she was rudely telling me “it's canceled” even though it wasn't and she hadn't checked. Moving day is stressful for everyone and you need to have excellent customer service reps to handle this. Will look into other companies next time because this same thing happened to me last time.

Zjolie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel O. 
Clasificación:
2.0

I was given a truck on empty, but required to refuel it above a quarter tank anyway. The women working were very rude and unprofessional. Slow and on her cell phone the whole time instead of doing her job helping customer.

Kimberly G. 
Clasificación:
5.0

Staff and customer service was amazing !! I was nervous due to bad reviews, but had the best experience

Abigail A. 
Clasificación:
5.0

Amazing the manager was amazing, it was a great experience for pickup

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin G. 
Clasificación:
5.0

Great service. Made the whole moving process so smooth.

Jeffrey B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edgar G. 
Clasificación:
4.0

Check-in process was clunky with the app. Didn't scan my DL.

Edgar B. 
Clasificación:
5.0

The technical condition of the cargo van was poor

Dmitrii K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Ramon Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C.  |  Overall Experience 
Clasificación:
4.0

Fix the driver's side sideview mirror so that it shows more than about 3 car lengths back for a normal height (6'1") driver without them having to hunch down. Very dangerous!

Mitchell A. 
Clasificación:
4.0

Windshield wipers stop working and the alignment on the truck was horrible

Sheere P. 
Clasificación:
5.0

Awesome location!

Hilmon S. 
Clasificación:
4.0

Don't allow smoking in your trucks!

DAVE M. 
Clasificación:
5.0

I left something when I left the truck , next day the put in the trash without calling me and charged me with a 75 cleaning fee .

Cristiam david R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kleber B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abdullah A. 
Clasificación:
5.0

Customer service is really incredible The team is always on top of everything from the Manager to everyone involved in the process . I can not express my gratitude and definitely will be using their services for my company in the near future and I would recommend this location in particular for other professionals in my field. Best team in the U-HAUL family.......

VLADIMIR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
3.0

The employees aren't nice and gentle! They don't explain how the link to pick up the truck works!

joao V. 
Clasificación:
5.0

There was a very cute, petite, hispanic, female employee working a few times I was there who also helped me close my account. I couldn't help but notice she would go above and beyond for not just myself, but everyone she came in contact with. She presented a very friendly, helpful and professional demeanor every time I was there, which made me want to keep my unit despite having no use for it anymore. I don't recall her name, but she was amazing and should get a promotion!

NATHANEILRYAN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ICAT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert G. 
Clasificación:
5.0

Nothing —- Everything was great / really appreciate the friendliness of everyone I interacted with - it's a great team

Belinda B. 
Clasificación:
5.0

nice folks there

Oliver Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

orlando M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wanda M.  |  Online Move In 
Clasificación:
4.0

Si quien se muda, tiene fotos de lo que va a trasladar en los camiones, podrían asesorar que tamaño y tipo de camión sería el más recomendado? En mi caso, adiviné. Todo lo demás, perfecto!!!

Ivannia L. 
Clasificación:
1.0

I reserved a truck with several moving equipment and 2x furniture moving dollies, 2 week before my moving date. During rental pickup they did have any moving dollies for rent! I didn't have any other option then purchase 2x new ones since they didn't have any for rent then for sale per manager Raina. Also she didn't let me return the purchased dollyies after my move. Bad management and planning for U Haul.

Guven S. 
Clasificación:
5.0

Have unlimited miles

Esteban C. 
Clasificación:
4.0

Great Location and Team, very professional, location well maintained. The truck was tooooo old.

MIGUEL C. 
Clasificación:
5.0

Quick check out

Isabel S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mikhail Y. 
Clasificación:
2.0

Got charged a gas fee and shouldn't have…there's no way a quarter tank was used based on the distance I went😡

SHINAE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian D. 
Clasificación:
5.0

Reina it's such a pleasure to deal with she is super polite, knowledgeable and friendly. I love coming to this location because of her. Only thing I hate about this spot is the parking situation . There's literally nowhere to park except for on street parking, it's very expensive.

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dmitriy A. 
Clasificación:
5.0

Rena la mejor atendiendo las reserva muy amable y amicable hace que el cliente salga contento por el buen trato que da!!!! Gracias Bella!!!!!! Gracias a Dios me atendio ella y no la manager de turno de ascendencia cubana con el pelo rubio, super malcriada despota

Susana P. 
Clasificación:
5.0

Estaba todo perfecto

Christian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremias C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roilet R. 
Clasificación:
3.0

The staff more professional

Luis C. 
Clasificación:
1.0

Don't trap peoples car in at night

tessa M. 
Clasificación:
5.0

Amazing customer service!

Vanessa T. 
Clasificación:
5.0

I returned the trailer late into the night and the parking lot was full of homeless people that seemed to be making the storage and trucks their home. For most people this would be a very unpleasant and unexpected and potentially dangerous experience.

Norberto M. 
Clasificación:
4.0

Interior cab was dirty, not of trash just dash, floor seats need it cleaning from old dirty and dust. Truck overall in goof functioning condition. Check in was very good.

Horacio T. 
Clasificación:
1.0

Worst customer experience ever.

Bernardo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
1.0

Your employees are thieves. Charged me a cleaning fee after I had already cleaned out the truck. After reluctantly accepting to pay $75 immediately after leaving the place I get get an additional charge for $200 for the cleaning fees. I would never recommend this place to anyone. The staff are very unfriendly and unwilling to help. This is the worst experience I have ever had with any U-Haul

ROQUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

Excelente

Edward M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

The manager Hector is the greatest and his staff is fantastic :-) Reyna is the best, Jennifer, Jimmy and all are very accommodating and helpful!!

MIYAKO H.  |  Overall Experience 
Clasificación:
4.0

i spent a long time outside of one of their gates figuring out how to get the truck inside, this can be solved simply by having the location staff place a sign stating that the actual entrance for truck dropoff is a few dozen feet further down the street.

jose B. 
Clasificación:
5.0

The guy who accepted my drop off was soo sweet and handsome and very helpful, will be returning to this uhaul location!

Rodolfo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elissa H. 
Clasificación:
1.0

I left Pensacola, FL at 0600 to make it to this location in time and to pick up keys for my reserved storage unit. I caught the inevitable Florida traffic in the early afternoon and knew that I would be cutting it close. I began attempting to call this location but their phone calls were being forwarded to customer service. I spoke with either three or four customer service representatives via phone and two or three more via online chat at various times throughout the afternoon in an attempt to set up an after-hours pickup. Each person I spoke with said they could not contact the Miami location because "none of the fifteen employees had their chat apps open." The customer service representatives then all promised to attempt to send an email to this location explaining my situation and request they contact me, again, to set up an after-hours pick up via lockbox. I was never contacted. I fought through traffic and was able to arrive at this location with exactly 5 minutes until closing. The door was locked. Immediately to my right a man was shutting the service gate. I approached him and explained my situation. He didn't acknowledge me, locked the gate, and walked away. We made contact with another employee who explained to my friend and I that giving us the keys for our storage unit would take longer than 5 minutes and that he wasn't willing to stay after 1900. He also walked away with us standing at the gate. My friend and I came from Texas, so maybe we're just used to a different level of courtesy and hospitality, but we were both completely shocked. This was truly the worst customer service experience I have ever had.

STEVEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
2.0

El cliente no dejó un comentario.

arthur L. 
Clasificación:
5.0

Allow check in after the ticme schedule.

Trevor P. 
Clasificación:
5.0

Everyone was super helpful, kind, and great communication with the costumers!

Amanda K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mauro G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johwanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

orlando M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Fernando C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason V. 
Clasificación:
4.0

Obviously trucks are old and dirty from wear and tear so there is no fixing that. Main problem I had was that the driver's door lock did not work with the key, so I had to climb over the passenger seat to unlock it whenever I came back to the truck.

Vincent N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ed F. 
Clasificación:
5.0

Loved the experience. I'll do it again

Rafael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose M. 
Clasificación:
1.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Luis was excellent & very warm welcoming. Touch less process was a bit weird at the end asking for additional contact info with immediate reference before allowing vehicle out. Ladies inside instructed they cannot assist, almost was a huge road block to getting the vehicle. Everything else was smooth & easy.

Corey S. 
Clasificación:
5.0

My preferred location

Frank L. 
Clasificación:
1.0

Arrived with online reservation and self checkout online. Couldn't get it to work. Staff watching TikTok said they couldn't help me.. that is was impossible. Idiots.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego T. 
Clasificación:
1.0

If you don’t speak Spanish then you get nothing but attitude at the counter.

GLENN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael V. 
Clasificación:
5.0

Truck pickup and dropoff was smooth for me.

Monika O. 
Clasificación:
4.0

We requested a credit due to the annoying whistling noise we had to listen too for a 1300 mile drive and were told no, only a report would be made or we would have to take it up with the Dallas location After driving all that distance, we were completely spent and felt like the buck was passed but oh well......

Joseph W. 
Clasificación:
2.0

It took me over 45 minutes to sign for my storage unit and after driving from North Carolina and having made my reservation 4 days earlier they didn't have my unit available. The solution was to give me another unit that was smaller and ended up not being able to fit all of my stuff. Once I finally got a unit which was now on the 7th. Floor vice the first I was promised the elevator was down for maintenance. It was a routine maintenance they decided to do in the middle of the day instead of waiting until hours when customers weren't coming in and out needing it. I had to move meetings and extend time blocks because of all of the above mismanagement and even more frustrating couldn't store all the stuff I had driven states down to put away for my military move. Very upset and unsatisfactory.

JOHN H.  |  First Impressions 
Clasificación:
5.0

Yes!! Great customer service.

TONY T. 
Clasificación:
5.0

Most friendly and helpful staff we have met anywhere. Highly recommend this location.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

denissd f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
3.0

They double charged me and haven't refunded me yet .. over 7 days later .

travis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shermin D. 
Clasificación:
2.0

This location's manager/desk attendant leaves a lot to be desired. My visit was Friday at 8.30AM. I have visited this location multiple times and have witnessed her being rude to both customers and other Uhaul employees alike. She needs to be trained to be a more educated person, she has no manners. The first time I was there, I thought she was having a bad day, but after visiting this location a few times and running into her, I've realized she is just plain rude for no reason. The rest of the employees I've seen around her just deal with her and her attitude the best they can. Biron, the guy that helps us tie our trailer outside is really nice.

Veronika O. 
Clasificación:
5.0

Great service. The only suggestion is that they didn't tell me if the truck was disel or gas. It was a 26 foot so they should of explained where the tank was and let me know it was gas. I had to figure it out.

Edin C. 
Clasificación:
4.0

Easy self checkout

Cynthia C. 
Clasificación:
1.0

They told that I have 2 days and when I return the truck to the other location they charged me 80 dollar

Cristopher D. 
Clasificación:
4.0

The checkout process is lengthy and glitchy the link sent for a selfie and copies of the ID is very slow and could be improved significantly. Customers having to go through a process like that creates a massive delay considering some are less tech savvy than others Staff was great and working as fast as they could however

Hadeel S. 
Clasificación:
1.0

The staff was laughing and goofing around while there was a line. One staff member answered her cell phone for a personal call in front of a customer and was using profanity & used the N word twice in her conversation. Apparently the system was down so she was moving slow, as a result I didn't receive the keys for the truck until 20 min after the time I booked for. They didn't apologize or offer an extension. It was just an overall poor service. I would not recommend to a friend.

Lowen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick G.  |  Overall Experience 
Clasificación:
1.0

It was not a good experience the truck door stayed open never closed I call for roadside assistance they never answered then I tried to get a call back from u-haul regarding the whole situation and that took 6 hour. I wasn't able to complete my move because the back door was not functioning properly

Michael G. 
Clasificación:
4.0

It is oppressively hot inside the storage building.

Mike L.  |  First Impressions 
Clasificación:
1.0

Lets start with the unit location (which no one explain to you how uncomfortable could it be), unit was over another unit and my couch (which is not huge at all) couldn't fit in the hallway (not on the storage unit that it was super difficult to get in), I tried to talk with a girl there super rude because she was on a call and she didn't have time for a customer. Elevator will start closing and making noises after the first 2 mnts (because everyone knows you go to a storage and pay 150 dlrs just to keep 2 box and go). The same rude girl from before when I ask her if I could change units because we didn't fit on the sh..t they gave me she told me they didn't have any (which it wasn't true and we had to go back to get another real answer and she didn't even know how to charge us correctly, but of course they did). We took double time doing this in the storage that what we spend from my apartment (in an 11 floor) to the elevator and then to the truck and all that time with everything in the elevator because there is only 1 elevator and we didn't have space to go or to put things. Awful service (specially the women), horrible storage locations, not friendly elevator and extremely frustrated experience.

Patricia S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
5.0

Asesores muy profesionales , con gran disposición para servir y atender siempre encontrando la mejor y más conveniente solución .

Doris M.  |  First Impressions 
Clasificación:
5.0

Easy process. No disappointments!

Eude Lisardo D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashely G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyra S.  |  Online Move In 
Clasificación:
1.0

Llegue y en el paraueadero estaba un descontrol la gente gritaba alegaba los carros se chocaban unos a otros, cuando busque mi unidad habia un senor durmiendo afuera en una silla, cuando abri la mia tenia 8 cucharachas fue horrible no deje mis cosas alli sali y me fui a buscar otro storage (extra space storage) aterrorizado quede

henry G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. I canceled this storage because I found another storage facility which was located directly across the street from my new apartment in Miami, Florida.

Diane R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!!!

Diane R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gianmarco S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin W.  |  Overall Experience 
Clasificación:
5.0

Had trouble with other U-Haul storage locations. These guys were great and very supportive. Got us set up in very short order even at the end of the day on a Sunday.

Gregory C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRA H.  |  First Impressions 
Clasificación:
1.0

The light in my unit didn't work. The floor wasn't clean. On the day I was clearing my unit out I accidentally left a few things behind in the hallway. The following day I came by & the staff had thrown it in the dumpster and destroyed it. No attempt to check the cameras & reach out to who left it behind. The staff here does the bare minimum & is not very helpful.

JOHANEL R.  |  Overall Experience 
Clasificación:
1.0

I wasn't able to access my storage and had to wait until the next day. Even after already paying.

JUAN R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

kimberly h.  |  Overall Experience 
Clasificación:
5.0

So friendly the workers especially jenifer

Josshua A.  |  First Impressions 
Clasificación:
1.0

the storage unit I received was inconvenient to put my stuff in and the unit states it's for a studio apartment, however I can't even fit my bed. I would like to get another unit

Anais C.  |  Online Move In 
Clasificación:
5.0

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devlin E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan V.  |  First Impressions 
Clasificación:
1.0

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Craig E.  |  Online Move In 
Clasificación:
5.0

The staff went above and beyond and were so much fun and helpful!!

kimberly h.  |  First Impressions 
Clasificación:
5.0

I received awesome dedicated customer service from ALL employees! They all showed dedication to a job well done! Promptly offering any advise and answers to my questions with a smile! I really appreciated their concern to provide me with the best options for my move! All staff were kind, friendly and customer service driven! Glad I chose this location! I watched as they serviced other customers prior to serving me, and they were definitely on their job providing the best service and the best options for each individuals needs! Thanks guys! Keep up the great work!

Juana W.  |  First Impressions 
Clasificación:
1.0

Water damage inside my storage unit along with a cockroaches infestation.... lost many valuable items due to the water damage and end up with cockroaches IN MY HOUSE!!! So, you pay Uhaul to store your belongings get back home with spoiled stuff and a bunch of cockroaches inside the boxes! FANTASTIC STORAGE SERVICE U-HAUL!!!!!!!!!! Now I have to deal with our insurance company who does not want to pay me!!

DANIEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

front desk lady jennifer was excellent

Cristobal C.  |  Overall Experience 
Clasificación:
1.0

You have rodent problems and the facility conditions are terrible

Felipe V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice T.  |  First Impressions 
Clasificación:
5.0

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

PAUL D.  |  First Impressions 
Clasificación:
1.0

Horrible!! No A/C like advertised. As soon as I opened the storage unit, there were 2 big cockroaches to greet me. The floor was dirty and placing my couch there scratched the Italian leather on it, not to mention the roaches that enjoyed it. The most Disgusting thing ever. It's a sauna in there. I wouldn't recommend this place to my enemy. . If I had more hands I would give it 10 thumbs down!

DAVID M.  |  Overall Experience 
Clasificación:
2.0

old hot humid miserable

david m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin N.  |  Overall Experience 
Clasificación:
1.0

Worst experience ever

Edgardo G.  |  Overall Experience 
Clasificación:
5.0

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

SHANEETRA S.  |  First Impressions 
Clasificación:
3.0

Customer Service has diminished greatly. As a customer, I feel like a burden to the current employees.

MATTHEW G.  |  Overall Experience 
Clasificación:
1.0

Was never able to get an access code, Rep with very bad atitude

Edgardo G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRENCE P.  |  First Impressions 
Clasificación:
2.0

My unit was with a tag outside saying it needs cleaning but as I has rush and I need it to put my stuff in storage. I have pictures of the cleaning tag if is requested. But everything else is really good.

Jesus C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tynetta B.  |  Overall Experience 
Clasificación:
3.0

Overall I'm satisfied. I had to store my stuff for one week. I paid for a month however. There were two guys pretty much "living" in one of the units on the floor where I was assigned. I felt nervous initially as there was a guy using a step ladder blocking the way and was rude about letting me get by to my unit on the day I was moving my stuff in. I assume these were paying customers so I didn't make a fuss but it was weird. No issues with the facility or unit I was assigned.

DASHIKA E.  |  Overall Experience 
Clasificación:
4.0

Very kind and helpful team.

Brian F.  |  First Impressions 
Clasificación:
2.0

I am now aware now that Miami is 85% Spanish. The storage in Miami wasn't climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

CANDACE W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

steven o.  |  First Impressions 
Clasificación:
3.0

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Lizmar B.  |  First Impressions 
Clasificación:
2.0

There was a rat trap and a live cockroach in my unit. The rat trap I can live with. It indicates there are rats in the building, but at least you're doing something to deal with it. The live cockroach seemed like more of a problem. When I asked staff about this, one person didn't know what to do and the other person suggested I get a roach bomb. I don't have a car so I walked to the nearest CVS, but they had no cockroach killer materials. I'm pretty concerned my clothes and other items will be infested with roaches when I return.

Javier C.  |  Online Move In 
Clasificación:
2.0

Majority of workers were incompetent (some knew what they were doing) Staff emptied out my storage unit and items are missing

Daniel P.  |  Overall Experience 
Clasificación:
3.0

Elevator was constantly broken

KING K.  |  Overall Experience 
Clasificación:
1.0

No one knew which unit would fit a Queen bed

Reginald E.  |  Online Move In 
Clasificación:
5.0

I'm happy services

OMER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saliha N.  |  Online Move In 
Clasificación:
3.0

Cuando empezamos a rentar la bodega no tenían buen mantenimiento de hecho tuvimos que poner veneno y trampas porque había muchas cucharachas y caca de ratón, pero este año se notó un cambio en las instalaciones ya tienen más control, están más limpias se nota que están arreglando las instalaciones, sugerencia poner más aire porque si se siente mucho calor, agradezco el tiempo que arrendamos con ustedes, ojalá sigan con las mejoras porque si se ha notado el cambio, gracias

miren g.  |  Overall Experience 
Clasificación:
5.0

Thank you for the good experience

isabel d.  |  Overall Experience 
Clasificación:
5.0

Fueron super amables .gracias x todo

MELVIN M.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything! The customer service is very good ! Super recommend

RICARDO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OTTO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA N.  |  Overall Experience 
Clasificación:
5.0

The guys at my location were friendly and funny. They were timely and helped me get everything that I needed

Morgan D.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

George M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris F.  |  Overall Experience 
Clasificación:
4.0

Byron and all the staff are extremely kind and helpful!! I will definitely recommend this location. Gracias.

Dillon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ICAT L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

johana r.  |  First Impressions 
Clasificación:
5.0

The stuff who helped was WAY above and beyond. Not sure of their names, but I hope their somehow identifiable and recognized by this survey. TOP LINERS!

ADRIANA Q.  |  First Impressions 
Clasificación:
1.0

I am not going to rent nothing with you guys

NOY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI S.  |  Overall Experience 
Clasificación:
1.0

Worst Facility in Miami. The elevator doesn’t work, they charge you for everything, they don’t care if they rent a truck with an amount of gas they still charge you a hundreds of dollars for a truck.

Oscar H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS B.  |  First Impressions 
Clasificación:
2.0

That facility is awful! Highly inconvenient and unsafe! I wouldn't recommend that place to an enemy much less a friend. I gave them a "Below Average" because the workers are nice but they could never problem solve. The elevator is always broken, not just this year when they upgraded. What's the point of a storage facility where you can't get to your stuff? The last approximately 5 months I've had to walk up 5 flights of freight stairs and walk through dark hallways where often times I'm encountering vagrants. At one point a couple years ago the elevator was broken I asked that an employee escort me stairs because yet again the elevator was broken and they refused due to their own safety too. Nice staff but awful facility.

PIERRELA J.  |  Overall Experience 
Clasificación:
1.0

Is the worst facility that I have used, dirty, full of roaches, hot, elevator first was extremely slow and it has not work for the pass three month. I need it to get my belongings on the seventh floor I had to use the stairs and was not able to move because the elevator was not working Few months ago I put a claim for items that were stollen and when I asked to see the film to see what happened I was told there was no security film. I consider this to be a major problem due to the fact that if anything happens to anyone there is no security cameras according to the office. I lost over $2500. worth of items including my diving equipment, coats, cloth..... and have no way to prove it.

margarita m.  |  Overall Experience 
Clasificación:
4.0

Some times we cannot enter in our client web. site with the codes.

AF SELECTION CORP. A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET J.  |  First Impressions 
Clasificación:
4.0

Muy bien todo ✅

jairo g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lorelei V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc Z.  |  Overall Experience 
Clasificación:
2.0

I have paid this storage for a year. Hired a moving truck and crew to put some more items and pick up some of what I had there and found that the elevator wasnt working. Couldnt get my furniture out plus, I couldnt put the new stuff in this storage. Wasted a lot of time of the movers who charge hourly and had go to a new storage. They had to come back yesterday to get the resf of what I have in the storage get it down by the stairs with several movers in order to put everything on the same storage. I have been calling, texting, leaving messages and havent been able to talk to Hector the manager. I left my number, email and no reply. This issue cost me a lot of money which I need uhaul to reimburse.

Oscar V.  |  Overall Experience 
Clasificación:
5.0

The service here was excellent. I'm HUGE on customer service and the people here delivered. Definitely want to recognize Tita (I hope that was her name). She truly went up and bring to help me, super friendly, funny, and does her job effortlessly. Overall, the ladies here kick a**. All were so humble and approachable.

Kenneth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gisela r.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

IAN k.  |  Overall Experience 
Clasificación:
5.0

I have to move so fast , all the staff helps me a lot ! Super kind!! ❤️

Florencia Q.  |  First Impressions 
Clasificación:
5.0

Excellent customer service the gentleman who assisted me was very helpful and polite. I think his name was Rolando ( he has been working there for many years and he has helped me in the past. 5 star service from him!

Marc Z.  |  First Impressions 
Clasificación:
1.0

I had a terrible experience with this facility. I got stuck in the elevator for 30 mins with half of my things. Finally we got out, but my things stayed at the elevator for 5 days, until they fix it. I had to leave the rest of my things in the moving truck and hire new people for the unloading when elevator was fixed. I reserved my storage on the 7th floor, without letting me know that was burned a year ago and you still can breath the smoke in the floor. I needed to use a face mask every time I visit the storage. The unit was full of roaches, when I move out of the unit, it was infected of dead roaches. The place is disgusting, hot (not air conditioning) and dangerous due to the smoke. They I only stayed 2 months, and never got any discount or consideration after all I went through. It was the worst storage experience I ever had. The storage closes at 7pm, but there are access through the outside stairs leading to the floors, where homeless people come to stay for the night. Very dangerous. I don´t recommend this location to anybody. It was a nightmare for me dealing with the elevator, that breaks all the time according to people going there.

OLGA P.  |  Overall Experience 
Clasificación:
3.0

While I would recommend this facility for renting Uhaul trucks, I would not recommend it for storage. It appears to have a mouse problem and I worry that our mattress will be attacked by mice. Also there are homeless people wandering in and using the elevators to hang out in the upper storage floors They carry food which attracts mice. .

Chris F.  |  First Impressions 
Clasificación:
1.0

I had my unit with you for over 4 years, through the fire and all the damage to my belongings. Then to the roaches and rats all over my things that are now ruined. I will be making formal complaint.

DEBRA D.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Julio B.  |  First Impressions 
Clasificación:
5.0

Very nice and professional.

Cristian S.  |  First Impressions 
Clasificación:
5.0

VERY NICE PEOPLE

carlos l.  |  First Impressions 
Clasificación:
1.0

The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

Jamie P.  |  First Impressions 
Clasificación:
2.0

The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

BERTRAND S.  |  First Impressions 
Clasificación:
1.0

There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn't worth it.

Celia G.  |  Overall Experience 
Clasificación:
5.0

It has been a great experience as a warehouse facility and great service.

guillermo g.  |  Overall Experience 
Clasificación:
2.0

Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

JOSEPH P.  |  First Impressions 
Clasificación:
2.0

The one elevator is painfully slow and the door malfunctions.

Maricer E.  |  Overall Experience 
Clasificación:
4.0

Demetri was extremely helpful and very professional. Parking for customers would be an added plus. Meters very difficult to find. Staff very polite and helpful.

DANIA A.  |  Overall Experience 
Clasificación:
2.0

They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

JOSE A S.  |  First Impressions 
Clasificación:
1.0

Size of unit was not what I paid for online. Elevator broke down when I tried to move stuff into unit. Staff was very unresponsive to these issues. Would not store here again.

Dane S.  |  First Impressions 
Clasificación:
2.0

Was pleasant was when I sign in ....BUT , the corridors are always crowded with steps ladders ... the floors are uneven and its hard to use the carts ... elevator not work for 3 days etc etc..

Ignacio z.  |  Overall Experience 
Clasificación:
3.0

The elevator was the main problem because it did not operate some days when i had to move items. The facility needs air conditioning and in the elevator in particular

guthrie c.  |  Overall Experience 
Clasificación:
5.0

The best!!!

ider n.  |  Overall Experience 
Clasificación:
5.0

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

jeffrey l.  |  First Impressions 
Clasificación:
4.0

The clerk ROLANDO was profesional ,cordial ,and made the experience pleasant....

Ignacio z.  |  First Impressions 
Clasificación:
5.0

They had excellent customer service no wait no hassle it was a wonderful experience

carol m.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful courteous and friendly!

Rodney B.  |  Overall Experience 
Clasificación:
4.0

Need moré parking for de customer, when it rains the water stagnates in the yard and you can not walk

Juan Manuel O.  |  Overall Experience 
Clasificación:
5.0

Quick easy and everyone was helpful

ALLAN A.  |  First Impressions 
Clasificación: