Customer Reviews for U-Haul Moving & Storage of Great Falls West

3688 comentarios

405 Central Ave W   Great Falls, MT 59404
(Just West of KFC)

(406) 761-1620

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(406) 761-1620

405 Central Ave W
Great Falls, MT 59404
(Just West of KFC)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Amanda W.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

JANET H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON RYOKICHI M. 
Clasificación:
3.0

The storage space is basically useless, having small does and stairs at every entrance

JESSE P. 
Clasificación:
5.0

Super nice and friendly. Easiest rental I have ever had. Thanks guys!

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

Our dolly was difficult to use on stairs.

Stella A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAELYNN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blair J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
4.0

Mike was very helpful. He explained everything to me that I needed to know.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNAH T. 
Clasificación:
4.0

Gas was only 1/3 full. Steering wheel had a lot of play and was exhausting to drive all day. My arms got sore. The truck had 90 k miles and was so loud. Not the best truck for a 18 hour drive. We were also informed to use fuel additive which we did.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA GRANT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY R. 
Clasificación:
5.0

This place is great, THEY ANSWER THE PHONE! and they are very friendly and knowledgeable.

Teri K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KODE S. 
Clasificación:
5.0

Keep equipment cleaner. Staff very friendly, couldn't get a cab to pickup truck so I called location and one of the workers came to airport and picked us up.

Brian V. 
Clasificación:
4.0

Very helpful this time around.

Kareem N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
4.0

The vehicles should be sent out with a full tank, not 13 miles left in the tank. Or this just a scam because when you drive, you can't estimate how much fuel will be used and end up paying for more fuel than is needed. Customers will need to return them with a full tank. Make the customers aware that they will be charged for a full tank if they choose not to fill the tank up.

Loretta P. 
Clasificación:
5.0

We only waited about a minute or two for assistance. Very pleased about that. The truck return was super easy and quick.

JAMES MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Excellent staff service. Very pleasant and attention to customer time needs.

Tim V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WADE MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

caron J. 
Clasificación:
5.0

Excellent customer service.

RUSSELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EILEEN Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

I was happy no extra unforseen cost, returned with about half tank fuel more than expected "my bad" in and out with in 10 or 15 minutes.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

Love it the workers are one in a million very kind and waited with respect on what i ask for keep up the good work you are high on my list everneed you will be there to ask for it. Thanks again

PAULINE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nikki P. 
Clasificación:
5.0

Staff was very nice and helpful.

Aurora S. 
Clasificación:
4.0

24/7 return process. I had issue was the app and web site to return truck. It had a problem finding my location. I think that customer need to be made aware to call customer service for help, if they have same problem I had. I was unaware I had to complete two step, so my location could be found. Took extra time and I was a little unhappy until I able to finally return after customer service rep helped me.

KAREEM N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sonya J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
1.0

Terrible customer service I made a cash deposit and the worker asked if we could just put it back on our card so I did to be nice and still have not received my money went to the store was told 5 days then was given a number unprofessional and ridiculous

DWAYNE O. 
Clasificación:
5.0

The guys in GF helped me think through any tight turns on the trip and also made recommendations about dropping the trailer off to reduce the number of turns with the Uhaul and trailer I would have to take.

AMBER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET ANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
5.0

Perfect and fast

Jonathon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STERLING T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dandy G.  |  Overall Experience 
Clasificación:
5.0

Staff are very professional and very friendly.

BELINDA GRACE P. 
Clasificación:
1.0

Get your computer system fixed!

VANCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLO M. 
Clasificación:
5.0

I couldn't get the app to work for my drop off

Bradford S. 
Clasificación:
5.0

Great customer service and very friendly

ARTHUR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE PHILIP D. 
Clasificación:
5.0

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Kevin I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aron K. 
Clasificación:
5.0

Great customer service!

Everan G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

YVETTE META P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA RENEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERROLD G. 
Clasificación:
4.0

Explained issues and concerns to assistant manager about pick up experience. He took the time to acknowledge our concerns and even submitted a report to the GM of the location we picked up at and requested a partial refund on our behalf.

STEPHANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE D. 
Clasificación:
4.0

This location is good. However the 10th Avenue location in Great Falls MT is horrible. The people are rude, bossy, inconsiderate, and impossible!! I would love to have the opportunity to speak to someone from the HR department or corporate office that is in control of that branch.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOOPER W. 
Clasificación:
5.0

Great customer service and love the fact that U-haul has partnered with The Conservation Fund to pay it forward on your carbon footprint!

GARY S. 
Clasificación:
5.0

You charge $25 dollars if it's not swept out. The one I rented was not swept out so why would you charge people for that if your not even going to do it?

WESLEY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin O. 
Clasificación:
5.0

I noted to the worker that the windshield wipers were worn out. He said he would replace them. I wonder if you might not add a wiper and fluid check to your inspection/vehicle prep process.

LEE S. 
Clasificación:
3.0

Ensure employees use proper techniques for attaching safety chains. Individual attaching my trailer had a new employee with him. He told new employee you can either attach chains like they showed you in training or how my dad taught me. For the love of god make him do it the way they showed in training. (Two rental trailers in seven days same thing same employee)

Todd R. 
Clasificación:
5.0

I highly recommend people to go through uhaul forsure

catherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

The manager or owner "Mike" was SO helpful and detailed. He explained things easily and his directions were easy to understand. He made a very stressful and complex move much more simple and easy on myself and my family!! There was another gentleman that helped, he was younger and I believe his name was "Chuck". He was helpful as well in the checkout process and helping us understand what we needed to do. Great people!

MIKINZIE F. 
Clasificación:
5.0

Nothing! The 2 young men that helped me were great!!!

GEORGIA DREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

The lady at the Clinton pick up location sold a lock to us that did not fit the truck's rollup door. Otherwise, all went well.

Pat H. 
Clasificación:
4.0

When the store manager couldn't find the key for the van I was renting, it should have been a hint. Eventually he did find it and the van was just what I needed. Upon turn in, though, I was told that the bill for my 90 minute rental covering less than 15 miles was $174. The situation was resolved, but imagine my surprise! The rental was fine, but the start and the finish both had issues.

WALTER CHESTER 3 M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlo W. 
Clasificación:
3.0

Reserved at $89 and ended up being billed $119. Inside trailer was clean and maintained but the exterior wouldn't give you that impression. A friend rented from another location in Great Falls and paid a $1 for a bigger trailer, felt I would have been better to cancel reservation and go to different location.

MATTHEW WILLIAM P. 
Clasificación:
1.0

the trailer had no jack on it. we had to lift the heavy trailer onto the ball on my truck. Not safe! If i had any trouble on the road I would have been unable to do this myself. It took my husband and the employee at Uhaul to lift it on.

Ruth M. 
Clasificación:
4.0

It was fine. It took awhile on pickup but there seemed to only be one person working at the time so I can't give him to much flack for that, he was doing what he could

TIMOTHY S. 
Clasificación:
5.0

The service was great

JOHN C. 
Clasificación:
3.0

Employee who checked in my equipment was having a bad day. Used foul language twice but not directed at me, was directed at another employee. Maybe he needs some time off.

Hudson P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA N. 
Clasificación:
5.0

Excellent service

MARIAN GUTZWILER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB STEVENSON M. 
Clasificación:
5.0

Always very helpful

Connie M. 
Clasificación:
5.0

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Everan G.  |  First Impressions 
Clasificación:
2.0

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Catherine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie L.  |  Overall Experience 
Clasificación:
5.0

Nothing more to add

Jay C.  |  Overall Experience 
Clasificación:
4.0

Didn't know a free month of storage was available, turned out to be a blessing!

Carra D.  |  Overall Experience 
Clasificación:
5.0

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Leslie D.  |  First Impressions 
Clasificación:
5.0

Excellent staff and GM, Mike.

John D.  |  Overall Experience 
Clasificación:
5.0

Excellent service!! Very nice and helpful staff.

John D.  |  First Impressions 
Clasificación:
1.0

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Amanda B.  |  Overall Experience 
Clasificación:
5.0

Sam was very helpful and accommodating. Thank you.

Orin R.  |  Overall Experience 
Clasificación:
5.0

Service was excellent

JASON M.  |  First Impressions 
Clasificación:
5.0

Very nice and helpful.

Peggy B. | Reservación
Clasificación:
1.0

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Morris J.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Matthew H.  |  Overall Experience 
Clasificación:
2.0

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Jennifer P.  |  Overall Experience 
Clasificación:
5.0

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Michael L.  |  Overall Experience 
Clasificación:
3.0

I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

Jennifer P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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