I had trouble with trying to get the truck. Smooth dropping off. Will use service in future but only thing I request a refund on some that was added. I had called customer service to extend the truck for a day. And it was higher than the first initial payment I did. The customer service rep said it could have been taken care at the U-Haul location but that wasn't the case. Didn't like the run around cause know I have to call U-Haul customer service again. Very unsatisfied with that.Victoria P.
Customer Reviews for U-Haul Moving & Storage of Glenwood
Glenwood, IL 60425
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.James V.
Customer did not leave a comment.Larry B.
Vernita, whom I am assuming is the manager at the Glenwood location, is very rude and gives bad customer service. I did not know I needed a major credit card to reserve vans and pickup trucks. And when asked how much the 10' truck was she said $19.95 plus over-mileage and failed to tell me that the deposit was $100 dollars. My purpose for getting a van to move stuff was so I didn't run out gas on my car but the equivalent of the gas was about the same as the truck/van. and she spoke at the sound of a whisper she talked SO quietly.Nautica C. | Online Move In
Customer did not leave a comment.Angie H.
The facility was great, however, the lady at the front desk, was useless and unfriendly, had to do everything on my ownHector M.
Waited an hour because keys to the truck rental were in back and the lock was frozen. NO one knew what to do. They called in an employee on his day off to get it open. I had to compensate my movers $125 for sitting an hour and they left in the middle of the job because I only booked them for four hours. Terrible experience.Havin H.
Customer did not leave a comment.Renee S.
Customer did not leave a comment.Zeline R. | Overall Experience
Customer did not leave a comment.Mia C.
Nothing. I couldn't ask for a more professional experience. Everybody involved was right on it including the online setup & follow through. Thanks to all involved, PatPatrick H.
Great and good customer service. Definitely will recommendADANNA A.
Making reservation and picking up truck was easy and fast dropping off was easy and fast enough enjoyed the serviceoIssac C.
Customer did not leave a comment.Selena G. | First Impressions
Tom was great but had another employee was rudd and very disrespectful. She refused to give her name but was swearing and yelling at customers . If she don't like her job quit.JAMES K.
Service for pick up was better on second rental. But overall, very disorganized. Witnessed staffer tell another gentleman they couldn't serve his hitch hookup because someone called off 20 minutes before his pickup. "You need to reschedule!" Whoa. How about send me to a location that has the staff and equipment I need TODAY!CYNTHIA F.
Helpful and patience customer service staff. It would have been a longer day without their help. This is the second or third time this u haul location has come through. Thank you.Jeff P.
Customer did not leave a comment.Samuel L.
Customer did not leave a comment.areli A.
Fuel for truck was on empty , they did â€˜ nt know where truck was on the lot.JIMI K.
Customer did not leave a comment.LAKEBA J. | Overall Experience
Customer did not leave a comment.Michael L. | Overall Experience
I don't know, each customer is different and service must make adjustments.Patricia S.
Customer did not leave a comment.David B.
Great service!Mark G.
There was a bit of a wait picking up with one gentleman holding down the fort on a busy Sunday AM. If I had it to do over, I would probably use the on-line checkout. He was very friendly and helpful, just busy.Keith W.
Other than more issues with the app, everything went great.Darwin R.
Customer did not leave a comment.QueenShakia T.
I drove 10 miles in a van and got charged for two gallons of gas.James M.
Do not text and don't have a smart phone, so will not use this place again. Credit card and driver's license should be all I need to rent a truck. Next time will use Home Depot or Menards,RAYMOND C.
Hire new people, very rude, late for work, horrible experienceShari B.
Customer did not leave a comment.Lisa M.
Truck had a gas smell and suspension sounded dangerous like it would break apart no instruction as to where to drop keys.SHANNON L.
Thank you! I am satisfied with the faculty.SHAQUITA P. | Overall Experience
Customer did not leave a comment.Vaughn S.
The truck that I had did not accelerateValencia J.
Customer did not leave a comment.rod M. | First Impressions
Customer did not leave a comment.ANNETTE W.
After reserving my rental online, when I went to pick up the vehicle it took a hour.Farren C.
Customer did not leave a comment.Jeannette R.
Faulty equipment and charge too much for roadside you can forget about my businessByron D.
Great experience. I have seen plenty of U-Haul storage facilities and this one is well managed. Always a good experience there renting equipment and with storage.Cianna A. | Overall Experience
Customer did not leave a comment.Jessica T.
HIRE BETER PEOPLE, TRAIN YOUR PEOPLE. CUSTOMER SERVICE SUCKS!!! IT TOOK ME TWO DAYS TO GET A TRAILER I HAD RESEVRED ONLINE! THE SERVICE SUCKS THEY ARE VERY IGNORANT!!!alfred C.
Customer did not leave a comment.Keshani A.
Customer did not leave a comment.Dane W. | Overall Experience
Customer did not leave a comment.Taelor D. | Overall Experience
My insurance charge on the quote was $10. On the final bill was $20. Unhappy with that.Terrence P.
U doing just fine u can't fix what ain't brokeDouglas L.
Everything was good i just don't like that you guys charge 100$ deposit. Im getting returned 44$ but now i got to wait 3 days to get that money back and thats all the money i had for the moment. Now my kids couldn't get a meal for the end if the day.Leonardo P.
Customer did not leave a comment.Antoinette C.
Required to use smart phone for checking, even though employees were in rental office.Process returning the vehicle was too slow. Employees actively engaged helping other customer, had to wait a while to have vehicle reviewed and checked in. Pricing was fair. Vehicle was clean and in excellent condition.Duane R.
As indicated, the overall experience was great. The app could be improved. The self-return process is very convenient, but the app caused a lot of frustration.DARWIN R.
Customer did not leave a comment.Roshanda L. | First Impressions
Customer did not leave a comment.Akela S. | Overall Experience
Customer did not leave a comment.ANTHONY D.
The reason I didn't give an excellent rating is because it took 45 minutes to get our rental. The computer had a â€œglitchâ€ that didn't allow our service rep to complete the transaction. In spite of her frustration, Tamara remained calm. She tried multiple times on each computer. Finally she called someone to help and we cheered when it went through. The equipment was spotless. The return process went smoothly.Margaret B.
Customer did not leave a comment.William M.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.Rashida H. | Overall Experience
Customer did not leave a comment.Vanessa B.
Lower prices on storage units!Janice L.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Symone G.
Customer did not leave a comment.rochelle D. | Overall Experience
Customer did not leave a comment.Donnell J. | Overall Experience
Customer did not leave a comment.tracy W.
Excellent customer service.HERMAN A.
Customer did not leave a comment.William M.
I want To thank you all for the friendly, efficient service every time I came into the store. I would definitely continue to refer my friends, family to this store. Thanks,alesia l. | Overall Experience
Customer did not leave a comment.SHEILA M. | Overall Experience
Customer did not leave a comment.Taveris L.
Customer did not leave a comment.alexander d. | First Impressions
You don't need to do anything to improve your service I've used U-Haul before and I like this location and what definitely Super Friends and Family, was in and out within 15 minutes and upon return 5 minutes, staff was very polite and professional keep up the good work!ANGELA J.
Customer did not leave a comment.peter E.
Customer did not leave a comment.Crystal H. | Online Move In
Customer did not leave a comment.Derrick C. | Overall Experience
Customer did not leave a comment.CORNELIOUS F.
I want to know why I then get some of my money backJoann W.
Keep doing what you're doingalbert C.
Customer did not leave a comment.MICHAEL O.
Nothing!!! The representative was fast, efficient, and pleasant. I will tell family & friends about my experience and this location.Alesia L.
Customer did not leave a comment.CORNELIOUS F.
Customer did not leave a comment.JASON W.
Customer did not leave a comment.AURORA C. | Overall Experience
i was confirmed for trailer pickup wednesday email on thursday text on friday when i arrived...no trailer told to come back in 3 hours ..still no trailer very unprofessional had to drive home fro long distance with empty trailer no discount or apologies low class move, sorryPHILIP P.
The Manager was so very nice and helpful.Monica L. | First Impressions
I rented an enclosed trailer. Upon returning it I wasn't aware that I didn't need to check it back in. No other complaints. VERY competent, professional & friendly staff! Plenty of equipment to!Yawfis W.
Add another employee, Glenwood is a huge facility and footprint. To go from behind the counter, grab a trailer jack, then meet at athe trailers is a lot of ground to cover. Your staff do it without complaining but there has to be a more efficient way. With winter coming, your just asking for slips, trips and falls. Stage some of each trailer inside, you have the room, make it easier for the employee.Mark B.
She did want to help at first. She kept saying looking at the phone. We did figure it out. After that it was good.Greg G.
Customer did not leave a comment.Daniel B.
No comments to improve at this time. The Glenwood location is awesome!Christopher B.
The GLENWOOD location went fairly well, the Patk Forest location was a NIGHTMARE. The charges were confusing though.Christine B. | Online Move In
Customer did not leave a comment.nora n. | Overall Experience
Customer did not leave a comment.Dionne J. | Overall Experience
Customer did not leave a comment.VINCENT R.
My review would be excellent, but Until I was charged $20 extra on my Discover card the next day. I returned the trailer within three hours of picking it up at 12:45 p.m. Went thru a horrible storm to get it back at 3:00 p.m. because I had to be at work at four. I called the next morning and the man told me he would credit me. That was 8/29/22 and I still haven't received to $20 credit.Margaret T.
Customer did not leave a comment.PATRICIA S. | Overall Experience
24hr access would be a plusroschelle h. | First Impressions
Customer did not leave a comment.Tara B.
Vernice and Tom were very helpful and showed excellent customer service.Timothy R.
Good weekly or monthly $Rate.ERNEST G.
I rented a truck from your Glenwood , IL facility and was told I had a flat rate of $132.00, which I paid via credit card. Upon return I was charged an additional $40 for a late return (3 hours), plus another $113 for mileage. I take issue with the mileage charge because this was not explained to me upon rental. I was told that the $132 I paid was a "flat rate". To my understanding, this means I pay $132 and the late fee of $40, I get that. However, I am being billed for an additional $113 for mileage which was not explained to me when I picked up the truck. Does not seem fair. Your customer service needs some help.james O.
Customer did not leave a comment.Dominic D.
Customer did not leave a comment.efrin P.
Don't change the location last minute for the customer. It added extra miles of driving for us that in the end we ended up paying for.Michael A.
Customer did not leave a comment.Juan A.
Customer did not leave a comment.Zeline R. | Overall Experience
In the check in process, you go out to the truck and then go back in to get the keys. Also, I returned the truck with the same amount of gas as when I took it - took a picture of when I left the lot. Was charged for gas; disputed it on my after hours return and no one has contacted me.Michelle K.
Customer did not leave a comment.Nicole L.
The owner at this location is not friendly or HELPFUL! My experience with the owner was not pleasant. She seems non-caring and has an attitude that make you feel uncomfortable to do business. I would not recommend this location unless you absolutely need the equipment. I would advise another customer to have a positive attitude when visiting. Also, I appreciate uhaul for allowing me to keep the equipment longer than I scheduled due to car problems.Kendal P.
I have no suggestions for improvement. The entire experience was excellent.Kalonji M.
Emoyees should be able to asist customers individually. Maybe they are all new and eEed training on customer service???Henry S.
Our uhaul rep made sure everything worked properly for our safety getting back home.Brad K.
Horrible experience with U-haul this time. Couldn't give us the truck we had reserved. Promised us a trailer instead of bigger truck and then didn't have one available when we picked up. Caused such a hassle when trying to move since we couldn't fit everything. Will not use U-haul again.Ashleigh B.
Customer did not leave a comment.ABIGAIL G. | Overall Experience
Overall, this rental went very smoothly. But while reserving the truck using the U-Haul website I also reserved moving pads and a furniture dolly. At the time of the rental I was told that the store had no dollies and that I could only have half the number of pads that I had requested. The staff was very thorough and competent. It took me awhile to figure out the towing/hauling feature of the truck transmission -- there was an informational post in the truck cab (which I eventually read) but it might be helpful to alert renters to this feature since the truck defaults to the towing setting on startup.L. Philip R.
Great Service!Mark G.
Customer did not leave a comment.Garland W.
Great rental experience.robert P.
I would have given an excellent rating but my storage unit was not cleaned before moving in. I cleaned the unit myself before moving in. Other than that, the service was great and the staff was friendly.Cheryl S. | Overall Experience
Customer did not leave a comment.STEPHANIE M. | First Impressions
Customer service was good, not great.Duro O.
Customer did not leave a comment.Todd N.
Customer did not leave a comment.David M.
very happy with all employees and equipment, would use Uhaul again.wayne B.
Customer did not leave a comment.SHANNON S.
Nothing everything was excellentRaymond J.
Customer did not leave a comment.RONNIE S.
Customer did not leave a comment.Sandra B.
The only problem I had was that it took me three months to find a controlled climate unit in my surrounding areas. The one I finally got it 25 minutes away from where I live.lilla s. | First Impressions
Love manager such a friendly spirit as well as staffTHERESA B. | Overall Experience
Customer did not leave a comment.Marisha C. | Overall Experience
Customer did not leave a comment.joan b. | Overall Experience
Very friendly Staff... I would choose U-Haul service again. Thank You.Aliene K. | Overall Experience
I work late so if access was granted until 9p.m I could get things done quicklyJACQUELINE J. | First Impressions
Customer did not leave a comment.Maurice H. | First Impressions
I really enjoyed my time at the storage unit. It was always convenient and clean. The only downside was sometimes the electric doors didn't work. But that was rare. But other than that customer service was great. Always helpful. I would definitely store more with them when needed.Victoria T. | Overall Experience
I enjoyed working with the team. Very knowledgeable and helpfulTHERESA B. | First Impressions
Customer did not leave a comment.Marquita H. | Overall Experience
Love itMaurion L. | Overall Experience
Customer did not leave a comment.alma d. | Overall Experience
Customer did not leave a comment.BERACHA S. | Overall Experience
Customer did not leave a comment.GRANT N. | First Impressions
Customer did not leave a comment.BRIAN M. | Overall Experience
Some staff were helpful and friendly. What I do disagree with is the refund policy in place , whereas if one of your clients decides to terminate 8 days into the month they will not be refunded for the remaining 22 days allowing uhaul to double dip on storage fees. Bad practice should have read the fine print in more detail.Catherine M. | Overall Experience
Customer did not leave a comment.Anitra T. | First Impressions
During the initial move-in I reserved 2 large units online and when I arrived there was only 1 available. I ended up having to rent two smaller units which costed me more money. The facility was clean and the staff were helpful. Other than the move-in day my visits were pleasant.RODNEY H. | Overall Experience
Customer did not leave a comment.KEYLAIAH W. | Overall Experience
Store mgr isn’t friendly or informative at all.Shirley B. | Overall Experience
Es muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!Lennin M. | Overall Experience
Customer did not leave a comment.KENNETH H. | First Impressions
Customer did not leave a comment.Lynette B. | Overall Experience
Customer did not leave a comment.Mark B. | Overall Experience
Good customer service and clean storage…BRIAN M. | First Impressions
Great brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...Robert B. | Online Move In
Customer did not leave a comment.Moneek T. | Overall Experience
Customer did not leave a comment.Francesca S. | Overall Experience
A few of the staff didn't want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don't store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.mahogany j. | Overall Experience
The young man was very polite and helpfulMoneek T. | First Impressions
My Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948Katrina s. | First Impressions
No commentsdebra m. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
Excellent customer serviceDerrick G. | First Impressions
Very smooth experience.Renee S. | First Impressions
I Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It's clean and convenient. I would definitely recommend this storage place!Deborah M. | Overall Experience
Customer did not leave a comment.rondual c. | First Impressions
I loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!mary c. | Overall Experience
The staff are very friendly and helpful Customer service friendlyAliene K. | First Impressions
They removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn't find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn't find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!Janee B. | First Impressions
Great service and very knowledgeable.Willie D. | First Impressions
So it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.Zarrod B. | First Impressions
The associates were very helpful and knowledgeable.Sharon M. | First Impressions
Custodian very helpfulDarlene J. | First Impressions
Customer did not leave a comment.Detra S. | Online Move In
Customer did not leave a comment.tiffany b. | Overall Experience
Customer did not leave a comment.Jasmine M. | Overall Experience
Customer did not leave a comment.JOY D. | Overall Experience
Customer did not leave a comment.darryl a. | First Impressions
Very helpfulQuentin J. | First Impressions
Customer did not leave a comment.latonya j. | First Impressions
Customer did not leave a comment.Glenn P. | Overall Experience
Customer did not leave a comment.Roosevelt D. | Online Move In
The person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.Marie J. | Overall Experience
Customer did not leave a comment.PARRIA M. | Overall Experience
Staff are porofessional, polite, and customer driven.Tammy J. | First Impressions
I had a little trouble getting into the storage unit but everything is fineEloise J. | First Impressions
Everyone we talked to on the phone or at the facility was great. Very helpful, and courteous.carol v. | Overall Experience
Facility was very clean and staff was friendly and professional at all times. Highly Recommended.Sharon T. | Overall Experience
Nice,clen place and wonderful staffAjay S. | First Impressions
Customer did not leave a comment.Gwendolyn S. | Online Move In
The staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!Deborah M. | First Impressions
The website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn't recommend them to anyone.Cheryl L. | First Impressions
Customer did not leave a comment.Marie O. | Overall Experience
Customer did not leave a comment.TAMARR W. | Overall Experience
Customer did not leave a comment.joan b. | First Impressions
The floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.Margaret C. | First Impressions
Customer did not leave a comment.Robert P. | First Impressions
Employees at the rental location were friendly and helpfulRyan H. | Online Move In
Customer did not leave a comment.Candice S. | Online Move In
El sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfechoLennin M. | First Impressions
It's not the date I'd requested I wanted 11/29 and it says 11/22 and called customer service and they'd stated that someone will call me back and change the date and didn't get a call. I reserved it onlineJimmy B. | Online Move In
Customer did not leave a comment.KANESHA B. | First Impressions
Customer did not leave a comment.Thelma E. | First Impressions
Customer did not leave a comment.Victoria T. | First Impressions
Customer did not leave a comment.Marquise B. | Overall Experience
I had a very good experience and will and has told. Family friends. about this U-HAUL storage. FacilityPATRICIA C. | Overall Experience
I rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unitEleanor B. | Overall Experience
Friendly staff & VERY clean facilitiesJohn F. | Overall Experience
Unfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5.00 and not $0.05.Oliver W. | Overall Experience
Customer did not leave a comment.Connie R. | Online Move In