El cliente no dejó un comentario.William M.
Customer Reviews for U-Haul Moving & Storage of Glenwood
Glenwood, IL 60425
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I want To thank you all for the friendly, efficient service every time I came into the store. I would definitely continue to refer my friends, family to this store. Thanks,alesia l. | Overall Experience
El cliente no dejó un comentario.SHEILA M. | Overall Experience
El cliente no dejó un comentario.Taveris L.
El cliente no dejó un comentario.alexander d. | First Impressions
You don't need to do anything to improve your service I've used U-Haul before and I like this location and what definitely Super Friends and Family, was in and out within 15 minutes and upon return 5 minutes, staff was very polite and professional keep up the good work!ANGELA J.
El cliente no dejó un comentario.peter E.
El cliente no dejó un comentario.Crystal H. | Online Move In
El cliente no dejó un comentario.Derrick C. | Overall Experience
El cliente no dejó un comentario.CORNELIOUS F.
I want to know why I then get some of my money backJoann W.
Keep doing what you're doingalbert C.
El cliente no dejó un comentario.MICHAEL O.
Nothing!!! The representative was fast, efficient, and pleasant. I will tell family & friends about my experience and this location.Alesia L.
El cliente no dejó un comentario.CORNELIOUS F.
El cliente no dejó un comentario.JASON W.
El cliente no dejó un comentario.AURORA C. | Overall Experience
i was confirmed for trailer pickup wednesday email on thursday text on friday when i arrived...no trailer told to come back in 3 hours ..still no trailer very unprofessional had to drive home fro long distance with empty trailer no discount or apologies low class move, sorryPHILIP P.
The Manager was so very nice and helpful.Monica L. | First Impressions
I rented an enclosed trailer. Upon returning it I wasn't aware that I didn't need to check it back in. No other complaints. VERY competent, professional & friendly staff! Plenty of equipment to!Yawfis W.
Add another employee, Glenwood is a huge facility and footprint. To go from behind the counter, grab a trailer jack, then meet at athe trailers is a lot of ground to cover. Your staff do it without complaining but there has to be a more efficient way. With winter coming, your just asking for slips, trips and falls. Stage some of each trailer inside, you have the room, make it easier for the employee.Mark B.
She did want to help at first. She kept saying looking at the phone. We did figure it out. After that it was good.Greg G.
El cliente no dejó un comentario.Daniel B.
No comments to improve at this time. The Glenwood location is awesome!Christopher B.
The GLENWOOD location went fairly well, the Patk Forest location was a NIGHTMARE. The charges were confusing though.Christine B. | Online Move In
El cliente no dejó un comentario.nora n. | Overall Experience
El cliente no dejó un comentario.Dionne J. | Overall Experience
El cliente no dejó un comentario.VINCENT R.
My review would be excellent, but Until I was charged $20 extra on my Discover card the next day. I returned the trailer within three hours of picking it up at 12:45 p.m. Went thru a horrible storm to get it back at 3:00 p.m. because I had to be at work at four. I called the next morning and the man told me he would credit me. That was 8/29/22 and I still haven't received to $20 credit.Margaret T.
El cliente no dejó un comentario.PATRICIA S. | Overall Experience
24hr access would be a plusroschelle h. | First Impressions
El cliente no dejó un comentario.Tara B.
Vernice and Tom were very helpful and showed excellent customer service.Timothy R.
Good weekly or monthly $Rate.ERNEST G.
I rented a truck from your Glenwood , IL facility and was told I had a flat rate of $132.00, which I paid via credit card. Upon return I was charged an additional $40 for a late return (3 hours), plus another $113 for mileage. I take issue with the mileage charge because this was not explained to me upon rental. I was told that the $132 I paid was a "flat rate". To my understanding, this means I pay $132 and the late fee of $40, I get that. However, I am being billed for an additional $113 for mileage which was not explained to me when I picked up the truck. Does not seem fair. Your customer service needs some help.james O.
El cliente no dejó un comentario.Dominic D.
El cliente no dejó un comentario.efrin P.
Don't change the location last minute for the customer. It added extra miles of driving for us that in the end we ended up paying for.Michael A.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Zeline R. | Overall Experience
In the check in process, you go out to the truck and then go back in to get the keys. Also, I returned the truck with the same amount of gas as when I took it - took a picture of when I left the lot. Was charged for gas; disputed it on my after hours return and no one has contacted me.Michelle K.
El cliente no dejó un comentario.Nicole L.
The owner at this location is not friendly or HELPFUL! My experience with the owner was not pleasant. She seems non-caring and has an attitude that make you feel uncomfortable to do business. I would not recommend this location unless you absolutely need the equipment. I would advise another customer to have a positive attitude when visiting. Also, I appreciate uhaul for allowing me to keep the equipment longer than I scheduled due to car problems.Kendal P.
I have no suggestions for improvement. The entire experience was excellent.Kalonji M.
Emoyees should be able to asist customers individually. Maybe they are all new and eEed training on customer service???Henry S.
Our uhaul rep made sure everything worked properly for our safety getting back home.Brad K.
Horrible experience with U-haul this time. Couldn't give us the truck we had reserved. Promised us a trailer instead of bigger truck and then didn't have one available when we picked up. Caused such a hassle when trying to move since we couldn't fit everything. Will not use U-haul again.Ashleigh B.
El cliente no dejó un comentario.ABIGAIL G. | Overall Experience
Overall, this rental went very smoothly. But while reserving the truck using the U-Haul website I also reserved moving pads and a furniture dolly. At the time of the rental I was told that the store had no dollies and that I could only have half the number of pads that I had requested. The staff was very thorough and competent. It took me awhile to figure out the towing/hauling feature of the truck transmission -- there was an informational post in the truck cab (which I eventually read) but it might be helpful to alert renters to this feature since the truck defaults to the towing setting on startup.L. Philip R.
Great Service!Mark G.
El cliente no dejó un comentario.Garland W.
Great rental experience.robert P.
I would have given an excellent rating but my storage unit was not cleaned before moving in. I cleaned the unit myself before moving in. Other than that, the service was great and the staff was friendly.Cheryl S. | Overall Experience
El cliente no dejó un comentario.STEPHANIE M. | First Impressions
Customer service was good, not great.Duro O.
El cliente no dejó un comentario.Todd N.
El cliente no dejó un comentario.David M.
very happy with all employees and equipment, would use Uhaul again.wayne B.
El cliente no dejó un comentario.SHANNON S.
Nothing everything was excellentRaymond J.
El cliente no dejó un comentario.RONNIE S.
El cliente no dejó un comentario.Sandra B.
The general manager took care of my trailer pickup expeditiously and flawlessly. She hooked up the trailer and tested its link to my vehicle's lights, and gave me tips on how to drive while towing a trailer.duel R.
Need more helpalfred C.
The only problem I had was that it took me three months to find a controlled climate unit in my surrounding areas. The one I finally got it 25 minutes away from where I live.lilla s. | First Impressions
Customer service was awful. The employees was more confused than me. Couldn't answer basic rental questions. Moving is stressful enough the last thing you need is an establishment full of confused employees. Took forever just to pick up a truck that was reserved. Training is definitely needed at the Glenwood IL locationlatasha B.
The young lady who checked in the equipment upon return was great. Have her explain to remaining staff and manager the importance of customer service.Henry S.
El cliente no dejó un comentario.TONI D.
Everything was smooth and easy. Everyone was very helpful and nice. Keep up the amazing workbrian G.
El cliente no dejó un comentario.Jeoffery P.
Love manager such a friendly spirit as well as staffTHERESA B. | Overall Experience
El cliente no dejó un comentario.Marisha C. | Overall Experience
El cliente no dejó un comentario.Adan A.
Very good customer service equipment was very great .we need more great quality service like I was given here at this location threw out the world . The world would be a better place thank youMartin M.
El cliente no dejó un comentario.joan b. | Overall Experience
I had the worst experience with uhaul I will never ever be using again.Hayley F.
I first reserved a van for mobile pick up at 7pm , got there at 6:50pm but the store was closed and all the lights were off inside. They even offer 8pm option pick up at their location but they close at 7pm and no one ever answers the phone only call center. Needless to say I am done with this location for a while. I will use other locations for my business.ABLAVI T.
Great job ThanksREGINALD R.
I was told there was a veterans discount at the location of my storage; however, this location did not have my truck size. I was told that it would be noted on my contract. When I arrived I was told that there was no veterans discount only active duty. The manager was able to get me the discount. Great job! This should be offered not optional to the store manager.DEBRA T.
The service is very good here at this locationEdgar G.
Have there's explain the return process a little better. All went very well until we had to return the truck and couldn't figure out where to drop the key.Katherine P.
El cliente no dejó un comentario.Juanita S.
Keep up the Great work! 👍👍Algia C.
El cliente no dejó un comentario.fred W.
El cliente no dejó un comentario.Gabriel J.
Very friendly Staff... I would choose U-Haul service again. Thank You.Aliene K. | Overall Experience
I pulled and follow the large signs with green arrows on them that say equipment return pulled under the tent that has another LARGE. Sign that says STOP equipment return here sat for a few min to have a young lady come out to my passenger side window and proceeds to say â€œyou can't drop that shit here you gotta take that shit back to where you got itâ€ and was taken back for a min because I thought she was talking to someone else so I asked her what did you say and she repeated the above phrase again. I informed her that I wasn't from here and where would she like me to take it. It being the uhaul trailer that I rented in AZ she again informed that I can't drop that shit here and to carry that shit over to the other side of the parking lot. At this point I had at it and right when I decide that I was going drop that trailer right at the entrance to the building nice gentleman on a forklift pulled up because he saw the whole thing and started apologizing for her behavior lucky for her. He came and showed where I could unhook the trailer and ensured me I didn't have to do anything else he would check it in and email me the confirmation. Though he saved the young â€œladyâ€ from the verbal assault she was getting ready to receive I work hard for my money will not be using Uhaul again. I have the same trip planned for the end of the month and will be going to Penske for truck and equipment rental.Mikel W.
staff is great helpful and resourceful. nice jobMark T.
I work late so if access was granted until 9p.m I could get things done quicklyJACQUELINE J. | First Impressions
El cliente no dejó un comentario.Muhammad I.
El cliente no dejó un comentario.Maurice H. | First Impressions
Make handicap party more convenientKenneth N.
El cliente no dejó un comentario.Patrice B.
The representative was extremely rude. She made me call my mother to verify my identity even though I had a valid license and several major credit cards. When I return the truck she accused me of having an accident which was false. The damage on the truck was there prior to my rental. She never inspected the truck before giving me the keys. She's not professional at all. I'll never rent from this location againEric W.
I really enjoyed my time at the storage unit. It was always convenient and clean. The only downside was sometimes the electric doors didn't work. But that was rare. But other than that customer service was great. Always helpful. I would definitely store more with them when needed.Victoria T. | Overall Experience
Get employees that are pleasant not have an additude because they are having a bad day. But overall my experience was very good.Jacqueline M.
El cliente no dejó un comentario.alfred C.
I enjoyed working with the team. Very knowledgeable and helpfulTHERESA B. | First Impressions
El cliente no dejó un comentario.John C.
Was told over the phone if I was out no later than the due date I wouldn't get charged for my unit. So I planned my move around that information, turns out that day I was charged. I explained to the manager there about the scenario and they said they can't do anything. Called customer service and was on the phone for 90 minutes between two transfers and the regional manager who never answered after 30 minutes. If I was told the proper date that's when I would have planned my move instead of paying for an empty space. I'm a loyal customer of U-Haul for many years, I didn't expect this.Everett S.
Friendly & CleanJamie M.
El cliente no dejó un comentario.Marquita H. | Overall Experience
Christian was very helpful. Equipment comment gets an asterisk as we had a blowout on I-90, thankfully with the trailer empty!BRUCE P.
Bizarre charge for cleaning as the person stated the manager REQUIRED this, even if the vehicle is in the same return condition. Charges were not presented to me before rental was closed out. Since then trying to get my $25 refunded has been a nightmare.LARRY S.
Extraordinario servicio al clientecreotha J.
Iï¸ was using the mobile feature to rent a truck. The instructions were confusing, it said to go to the left of the entrance & that's where Iï¸ would find the key. There were key boxes there but Iï¸ didn't have a code. Iï¸ went in to get help from customer service, where they claimed they didn't know the process for renting from my phone. One man looked up my information but still couldn't help. Iï¸ proceeded to go back outside & instead of following the initial direction of standing by the entrance, Iï¸ located the car & was able to go back in & get the key. Iï¸ also ordered pads that weren't in the truck & have been charged for them.Kapri W.
Everything went as plannedjay M.
The checkout process was having technical difficulties and the staff was very busy but took time to figure out and get us what we needed.Christina A.
El cliente no dejó un comentario.charles A.
Love itMaurion L. | Overall Experience
The staff was great and really helpful.LORIN B.
El cliente no dejó un comentario.alma d. | Overall Experience
El cliente no dejó un comentario.Ann J.
El cliente no dejó un comentario.BERACHA S. | Overall Experience
Had no problems satisfiedLisa D.
El cliente no dejó un comentario.Antonio S.
Everyhing went smoth ,great service, great peopleCarl R.
El cliente no dejó un comentario.MIESHA H.
El cliente no dejó un comentario.GRANT N. | First Impressions
El cliente no dejó un comentario.Arthur O.
El cliente no dejó un comentario.BRIAN M. | Overall Experience
Some staff were helpful and friendly. What I do disagree with is the refund policy in place , whereas if one of your clients decides to terminate 8 days into the month they will not be refunded for the remaining 22 days allowing uhaul to double dip on storage fees. Bad practice should have read the fine print in more detail.Catherine M. | Overall Experience
El cliente no dejó un comentario.Paul R.
Great experience. Excellent service.Vince W.
El cliente no dejó un comentario.Anitra T. | First Impressions
I believe that everything you do right now is perfect. It would be even better if someone was able to check the check in more regularly but for the most part everything is above average. I truly appreciate the customer service each time I get a truck and how they pay attention to details.MARY W.
Nothing really, I guess continue to smile and show concerns.john T.
El cliente no dejó un comentario.John M.
The service and truck was excellent. Thank you.Person R.
El cliente no dejó un comentario.Gabrielle H.
During the initial move-in I reserved 2 large units online and when I arrived there was only 1 available. I ended up having to rent two smaller units which costed me more money. The facility was clean and the staff were helpful. Other than the move-in day my visits were pleasant.RODNEY H. | Overall Experience
I was billed for 2 days on the rental when I only had the truck for 1 day - I am due a refund of the daily rate for the truck and dolly. How can I obtain this?David D.
Si tube un problema con una persona k se llamaba carlos enpeso a peliar y a alegar con migo por un eror k cometieron ellos cuando entrege para atras el problema fue el 7/9/2022 a las 12:20 Espero y areglen ese problema. att: omaromar A.
El cliente no dejó un comentario.KEYLAIAH W. | Overall Experience
Store mgr isn’t friendly or informative at all.Shirley B. | Overall Experience
Es muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!Lennin M. | Overall Experience
El cliente no dejó un comentario.KENNETH H. | First Impressions
El cliente no dejó un comentario.Lynette B. | Overall Experience
El cliente no dejó un comentario.Mark B. | Overall Experience
Good customer service and clean storage…BRIAN M. | First Impressions
Great brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...Robert B. | Online Move In
El cliente no dejó un comentario.Moneek T. | Overall Experience
El cliente no dejó un comentario.Francesca S. | Overall Experience
A few of the staff didn't want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don't store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.mahogany j. | Overall Experience
The young man was very polite and helpfulMoneek T. | First Impressions
My Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948Katrina s. | First Impressions
No commentsdebra m. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
Excellent customer serviceDerrick G. | First Impressions
Very smooth experience.Renee S. | First Impressions
I Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It's clean and convenient. I would definitely recommend this storage place!Deborah M. | Overall Experience
El cliente no dejó un comentario.rondual c. | First Impressions
I loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!mary c. | Overall Experience
The staff are very friendly and helpful Customer service friendlyAliene K. | First Impressions
They removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn't find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn't find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!Janee B. | First Impressions
Great service and very knowledgeable.Willie D. | First Impressions
So it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.Zarrod B. | First Impressions
The associates were very helpful and knowledgeable.Sharon M. | First Impressions
Custodian very helpfulDarlene J. | First Impressions
El cliente no dejó un comentario.Detra S. | Online Move In
El cliente no dejó un comentario.tiffany b. | Overall Experience
El cliente no dejó un comentario.Jasmine M. | Overall Experience
El cliente no dejó un comentario.JOY D. | Overall Experience
El cliente no dejó un comentario.darryl a. | First Impressions
Very helpfulQuentin J. | First Impressions
El cliente no dejó un comentario.latonya j. | First Impressions
El cliente no dejó un comentario.Glenn P. | Overall Experience
El cliente no dejó un comentario.Roosevelt D. | Online Move In
The person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.Marie J. | Overall Experience
El cliente no dejó un comentario.PARRIA M. | Overall Experience
Staff are porofessional, polite, and customer driven.Tammy J. | First Impressions
I had a little trouble getting into the storage unit but everything is fineEloise J. | First Impressions
Everyone we talked to on the phone or at the facility was great. Very helpful, and courteous.carol v. | Overall Experience
Facility was very clean and staff was friendly and professional at all times. Highly Recommended.Sharon T. | Overall Experience
Nice,clen place and wonderful staffAjay S. | First Impressions
El cliente no dejó un comentario.Gwendolyn S. | Online Move In
The staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!Deborah M. | First Impressions
The website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn't recommend them to anyone.Cheryl L. | First Impressions
El cliente no dejó un comentario.Marie O. | Overall Experience
El cliente no dejó un comentario.TAMARR W. | Overall Experience
El cliente no dejó un comentario.joan b. | First Impressions
The floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.Margaret C. | First Impressions
El cliente no dejó un comentario.Robert P. | First Impressions
Employees at the rental location were friendly and helpfulRyan H. | Online Move In
El cliente no dejó un comentario.Candice S. | Online Move In
El sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfechoLennin M. | First Impressions
It's not the date I'd requested I wanted 11/29 and it says 11/22 and called customer service and they'd stated that someone will call me back and change the date and didn't get a call. I reserved it onlineJimmy B. | Online Move In
El cliente no dejó un comentario.KANESHA B. | First Impressions
El cliente no dejó un comentario.Thelma E. | First Impressions
El cliente no dejó un comentario.Victoria T. | First Impressions
El cliente no dejó un comentario.Marquise B. | Overall Experience
I had a very good experience and will and has told. Family friends. about this U-HAUL storage. FacilityPATRICIA C. | Overall Experience
I rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unitEleanor B. | Overall Experience
Friendly staff & VERY clean facilitiesJohn F. | Overall Experience
Unfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5.00 and not $0.05.Oliver W. | Overall Experience
El cliente no dejó un comentario.Connie R. | Online Move In
El cliente no dejó un comentario.Jennifer E. | Overall Experience
El cliente no dejó un comentario.RICHARD J. | Overall Experience
Disappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97% capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.Michael M. | First Impressions
I found roaches crawling in my storage unit.priscilla w. | Overall Experience
El cliente no dejó un comentario.Llano A. | Overall Experience
In the end, the manager took over and made everything right!!VANESSA M. | Overall Experience
The wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.Pirsia A. | Overall Experience
El cliente no dejó un comentario.Phyllis Y. | First Impressions
El cliente no dejó un comentario.Llano A. | First Impressions
very fast and friendly staffMelissa C. | Overall Experience
El cliente no dejó un comentario.shenna p. | Overall Experience
El cliente no dejó un comentario.cathy b. | Overall Experience
El cliente no dejó un comentario.KNITASHA W. | First Impressions
I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.Tera W. | First Impressions
El cliente no dejó un comentario.Dennis B. | First Impressions
El cliente no dejó un comentario.LARRY S. | Overall Experience
El cliente no dejó un comentario.Jazmine C. | Online Move In
El cliente no dejó un comentario.Patricia C. | First Impressions
El cliente no dejó un comentario.Nancy A. | Online Move In
El cliente no dejó un comentario.Todd p. | Overall Experience
El cliente no dejó un comentario.Dangelo S. | Overall Experience