Customer Reviews for U-Haul Moving & Storage of Glenwood

1,437 comentarios

103 W Holbrook Rd   Glenwood, IL 60425

(708) 441-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 441-4511

103 W Holbrook Rd
Glenwood, IL 60425

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Darlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

Staff I interacted with were very helpful.

JEFFREY F. 
Clasificación:
3.0

Store mgr isn’t friendly or informative at all.

Shirley B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY P. 
Clasificación:
5.0

The team at this Glenwood location is top notch! Pleasent and Professional demeanor. This location provides all your moving and storage needs. Seamless rental and return process. I highly recommend.

GERARD H. 
Clasificación:
5.0

We'll stocked facility. Helpful friendly staff. Clean, well lit and secure.

Bernard S. 
Clasificación:
4.0

I turned my truck in within the allotted time in by 8:30 pm last night. Was charged extra because I could not figure out how to check in after hours. I would like that additional $20 taken off. I will have to stop by the office if u not able to forward this and have this addressed for me.

anthony B. 
Clasificación:
3.0

Es muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!

Lennin M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH H.  |  First Impressions 
Clasificación:
5.0

When I entered the UHaul facility in Glenwood, IL, I was overwhelmed and burdened by the day I was having. The team at UHaul made me feel so welcomed and valued that I had to stop and reevaluate my day. They put me in a 10 foot truck as I had requested. Because I could not develop a level of comfortability the gentleman, Charles, told me to drive it around the lot and see how it feels. Since I could not get comfortable driving it he graciously sent me inside to switch me into a cargo van. The lady that helped me was also exceptionally gracious. I will rent from here again, without any hesitation. Perfect example of customer service and people skills. Good Job.

Eleanor B. 
Clasificación:
5.0

Everything was on point. Staffing was knowledgeable, kind and, patient. Easy return..Great job!!

CYNTHIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette B.  |  Overall Experience 
Clasificación:
4.0

Improve communication: I was missing an accessory for my move, and still haven't received follow up or had the charge removed from my total. I'm dissatisfied.

CANDACE W. 
Clasificación:
5.0

Keep up the good work.

Anthony W. 
Clasificación:
5.0

I do not remember the name of the person who took care off my paperwork when I rented my truck. He was fantastic. Very pleasant and knowledgeable. Mike

Michael U. 
Clasificación:
4.0

None.

Scott R. 
Clasificación:
2.0

Confusion over whic

Travis B. 
Clasificación:
3.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angelita B. 
Clasificación:
3.0

After I picked up the truck from Glenwood, had to find car transport that was supposed to be in park forest, it wasn't there. Not a good experience

LESTER T. 
Clasificación:
5.0

Good customer service and clean storage…

BRIAN M.  |  First Impressions 
Clasificación:
5.0

Outstanding Service!

Mark G. 
Clasificación:
5.0

Great brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...

Robert B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Moneek T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G. 
Clasificación:
5.0

El cliente no dejó un comentario.

laniece W. 
Clasificación:
5.0

Everything was good 👍

joe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adonis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
5.0

Friendly, helpful, knowledgeable staff! I have a storage unit and recently rented a truck to complete my move. Everyone I have met at the Glenwood location has been wonderful! These folks add new levels to "service with a smile!"

Sharon N. 
Clasificación:
4.0

ND

Lois N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene C. 
Clasificación:
5.0

Very pleasant and hard working staff

melvin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara W. 
Clasificación:
4.0

The workers with Edwards Moving (hired thru U Haul) were on time, extremely helpful, and worked out perfectly in Des Moines for unloading truck! I have nothing but great things to say for all the help they provided and made a stressful day, go extremely smooth. Very helpful and would highly recommend them!!

Richard C. 
Clasificación:
1.0

Women at rental desk had serious bad attitude waisted my valueble time . Felt like l was being taken for granted and was wasting her time. Had reserve trailer online my self .

Douglas A. 
Clasificación:
5.0

I was asked during the online reservation process if I was a two wheeler and I declined. Yet it was in the truck attached to the wall, along with a bag of blankets. They were taking up floor space and I couldn't move them because there was a fee if the seal was broken.

DON H. 
Clasificación:
3.0

The truck broke down on me soon a I left almost 20mins later... thank goodness I didn't have my items loaded on the truck cause it was very hot that day. Gave me another truck the had the traction and engine light on so didn't want to take a chance in driving that and it breaks down as well. My day was put to a halt and had to get it all done in an urgent manner and didn't get finished due to me running behind due to the mishaps of the trucks...I was and still is very disappointed from that day cause i use UHAUL trucks quite often but it's become to often that I'm starting to have issues with them.

CHRISTAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
5.0

The staff here is very nice and the facility is huge. They have anything you need and are very helpful,

Edward L. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

linda H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BERNARD A. 
Clasificación:
1.0

El cliente no dejó un comentario.

seferino S. 
Clasificación:
4.0

More customer service people.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

The check in process over the app was not user friendly

David J. 
Clasificación:
3.0

El cliente no dejó un comentario.

barbara M. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIE G. 
Clasificación:
4.0

Clarify the remote checkout and drop off a little better. Make sure the trucks are easy to pull out and not blocked in if you expect an online checkout. We spent 20-30 minutes looking for our truck.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin D. 
Clasificación:
5.0

Hire more help

lawrence W. 
Clasificación:
1.0

When i get there to pick up they want to charrge diferent amount double

Camilo G. 
Clasificación:
5.0

Excellent experience and the staff were great

Silvanus R. 
Clasificación:
5.0

Glenwood staff was amazingly friendly, knowledgeable, and helpful - would rent from here any time! Unfortunately staff at the dropoff location was less than atrocious.

Josiah E. 
Clasificación:
4.0

Have more employees available during peak times so that more customer can be served.

KARYN M. 
Clasificación:
1.0

I'm trying to even think of where to start. I walked into the store confused as there was quite the mess everywhere no one was available to help me or assess me until I went to the counter and which time I found the sales representative. I had to engage in conversation with him as he was very busy on his phone texting and playing video games. He had problems finding my reservation which I had already checked in for. The representative was not at all friendly helpful or knowledgeable. He gave me my keys and my receipt after a little while when he finally found my reservation. Upon looking at the contract I noticed that the gas was basically empty as indicated on the paperwork and I asked a sales representative you don't even put gas or take care of gas in it when I'm about ready to rent it into which his response was gas isn't our responsibility to put it in the vehicle that's the responsibility of the person renting it I was completely shocked as soon as I left there I had to go get gas in order to even drive it to the storage unit which was just down the street . The truck was not even close to the entrance it was actually in the very back end of the parking lot. I would never recommend or will never recommend the office in which I picked it up as a representatives were not helpful and not approachable

Jason W. 
Clasificación:
4.0

I would have liked to see better signage for where to pick up and drop off. But overall it was a great and easy experience.

Yakeea B. 
Clasificación:
4.0

Everything. Fine

VERNON T. 
Clasificación:
2.0

First my truck that I reserved was not available. I received a bigger truck or was told nothing else was available. Although I saw smaller sizes. While driving this truck the driver's side mirror was swaying back and forth. To the point it was inhibiting me from a safe drive. I quickly returned the van and was told I couldn't get my money back and did I want another truck. I was already late at that point for my job that I needed to deliver to. It was no point. I know the customer who had truck DC3732H brought the truck back because of this and they rented it out to ke without getting it fixed. Check your records it's documented. I also took a video of the mirror moving! Very unsafe to rent an unsafe vehicle and not try to accommodate the customer for inconvenience.

CAROLYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy R. 
Clasificación:
5.0

This location was nice … However, but my original reservation was for the uhaul on Torrance for 15ft.. then they had to change it to the uhaul on Lansing greenwood rd for a 17ft. then when I arrived the truck wasn't available.. so then they had to send me to the one in glenwood for a 20 ft. Which is further out my way. Which means more mileage added and gas used. I did like the Glenwood location, very nice But one recommendation is that if it's known that the customer didn't return the vehicle in over a day and had to cancel other reservations is to at least let the customer know, so I can make other arrangements.. I say that because I was literally in time crunch at that point

Alexis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
4.0

This location was great, now getting here after being reschedule from 2 other locations was not good.

Norma M. 
Clasificación:
1.0

Lot of equipment for rent and only one person taking care of customers. Second person seemed to show up but spent 15-20 minutes to get ready. I spent almost an hour to get what I have reserved. I'll go somewhere else next time.

Wladyslaw K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jawan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexsia B. 
Clasificación:
4.0

Website crashed while returning truck, causing delays. A company of this size should have a website that can handle the amount of business they do. And every location I've been at has a single worker trying to handle a long line of customers plus tasks outside at the same time. Staffing and infrastructure should be allocated more funds.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jitendera P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deon Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTAN C. 
Clasificación:
4.0

It would be helpful to know about the return equipment procedure but otherwise, the Staff was helpful and efficient. Good job!

Tamaa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dana P. 
Clasificación:
5.0

Very polite staff

michael M. 
Clasificación:
3.0

Website for truck return did not work properly that was very disappointing left truck anyway. Then waited hour and 15 minutes for someone to come on the phone to help me. That was very disappointing also.

MONTEL J. 
Clasificación:
5.0

The truck was clean, no issue about that. But, one of the windshield wipers wasn't properly attached and broke off when I turned it off. This meant I had to stop in the middle of the highway to fix it because since it was raining, I couldn't see! Second, the truck may have needed alignment since I had to keep moving the steering wheel dramatically left and right to keep it moving straight. It felt dangerous to operate, especially on the highway. All this was after I had already had to come from a diffferent location because my reservation didn't have the keys to the truck available!!!

JONATHAN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt N. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheryl S. 
Clasificación:
5.0

The best U Haul facility in the Midwest. The guys there has any and everything that everyone will ever need. Awesome customer service, quick service, no wait time, very professional and to the point. Great job to the gentleman and the team on Halsted in Glenwood IL.

undra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

Very efficient

Michael T. 
Clasificación:
3.0

I was charged for the containers after returning them. Plus of the 8 boxes they were assigned to multiple locations that made it difficult to work through issues with what box went to what store. To get a refund I was told to work through each store individually. I called Uhaul national to resolve the issue and they were not very helpful. Eventually someone from Uhaul national called me back and is giving me the refund on all the mischarges.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeabrady M. 
Clasificación:
3.0

The online check in process is horrible. I still had to go inside to get my keys. When ibasked questions because i did self check in they were not to helpful

Ebony W. 
Clasificación:
5.0

Just inform in town customers that the $19.95 is the base cost and other things like insurance coverage and estimated environmental fee will be added. I didn't mind it, but was taken aback when I went to pickup the truck. We as customers like to know everything when reservations are being made.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryant L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tunji D. 
Clasificación:
5.0

Nothing - the gentleman that helped me was very personable, knowledgeable and performed his duties with a smile.

Derek F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Francesca S.  |  Overall Experience 
Clasificación:
3.0

A few of the staff didn't want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don't store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.

mahogany j.  |  Overall Experience 
Clasificación:
5.0

The young man was very polite and helpful

Moneek T.  |  First Impressions 
Clasificación:
4.0

Gracias

Betty W. 
Clasificación:
4.0

The Wawa's old .. there were over 7 new trailers I ask for one and was told no that I had been assigned the older one and it could not be changed My experience with the equipment was not good I want a credit for my next rental Upon return I was told by a more experienced person that the equipment could/ and should have been exchanged immediately that it's easy to do Thank

Bryant L. 
Clasificación:
4.0

Everything was good, just got backed up as customers increased. Evenso, the staff remained professional.

Adam M. 
Clasificación:
3.0

My Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948

Katrina s.  |  First Impressions 
Clasificación:
4.0

No comments

debra m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Derrick G.  |  First Impressions 
Clasificación:
5.0

Very smooth experience.

Renee S.  |  First Impressions 
Clasificación:
5.0

I Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It's clean and convenient. I would definitely recommend this storage place!

Deborah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rondual c.  |  First Impressions 
Clasificación:
5.0

I loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!

mary c.  |  Overall Experience 
Clasificación:
5.0

The staff are very friendly and helpful Customer service friendly

Aliene K.  |  First Impressions 
Clasificación:
1.0

They removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn't find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn't find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!

Janee B.  |  First Impressions 
Clasificación:
5.0

Great service and very knowledgeable.

Willie D.  |  First Impressions 
Clasificación:
3.0

So it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.

Zarrod B.  |  First Impressions 
Clasificación:
5.0

The associates were very helpful and knowledgeable.

Sharon M.  |  First Impressions 
Clasificación:
5.0

Custodian very helpful

Darlene J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Detra S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasmine M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darryl a.  |  First Impressions 
Clasificación:
5.0

Very helpful

Quentin J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

latonya j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roosevelt D.  |  Online Move In 
Clasificación:
3.0

The person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.

Marie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PARRIA M.  |  Overall Experience 
Clasificación:
5.0

Staff are porofessional, polite, and customer driven.

Tammy J.  |  First Impressions 
Clasificación:
5.0

I had a little trouble getting into the storage unit but everything is fine

Eloise J.  |  First Impressions 
Clasificación:
5.0

Everyone we talked to on the phone or at the facility was great. Very helpful, and courteous.

carol v.  |  Overall Experience 
Clasificación:
5.0

Facility was very clean and staff was friendly and professional at all times. Highly Recommended.

Sharon T.  |  Overall Experience 
Clasificación:
5.0

Nice,clen place and wonderful staff

Ajay S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn S.  |  Online Move In 
Clasificación:
5.0

The staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!

Deborah M.  |  First Impressions 
Clasificación:
2.0

The website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn't recommend them to anyone.

Cheryl L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARR W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joan b.  |  First Impressions 
Clasificación:
2.0

The floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.

Margaret C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  First Impressions 
Clasificación:
5.0

Employees at the rental location were friendly and helpful

Ryan H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice S.  |  Online Move In 
Clasificación:
4.0

El sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfecho

Lennin M.  |  First Impressions 
Clasificación:
1.0

It's not the date I'd requested I wanted 11/29 and it says 11/22 and called customer service and they'd stated that someone will call me back and change the date and didn't get a call. I reserved it online

Jimmy B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KANESHA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thelma E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquise B.  |  Overall Experience 
Clasificación:
5.0

I had a very good experience and will and has told. Family friends. about this U-HAUL storage. Facility

PATRICIA C.  |  Overall Experience 
Clasificación:
4.0

I rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unit

Eleanor B.  |  Overall Experience 
Clasificación:
5.0

Friendly staff & VERY clean facilities

John F.  |  Overall Experience 
Clasificación:
4.0

Unfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5.00 and not $0.05.

Oliver W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD J.  |  Overall Experience 
Clasificación:
3.0

Disappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97% capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.

Michael M.  |  First Impressions 
Clasificación:
4.0

I found roaches crawling in my storage unit.

priscilla w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Llano A.  |  Overall Experience 
Clasificación:
2.0

In the end, the manager took over and made everything right!!

VANESSA M.  |  Overall Experience 
Clasificación:
5.0

The wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.

Pirsia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Llano A.  |  First Impressions 
Clasificación:
4.0

very fast and friendly staff

Melissa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shenna p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KNITASHA W.  |  First Impressions 
Clasificación:
5.0

I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.

Tera W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jazmine C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd p.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Dangelo S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny A.  |  First Impressions 
Clasificación:
2.0

This is one of the worst experiences I have ever had. I had a schedule pick up for 2 o'clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o'clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name "Sherise" appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!

SELECE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha U.  |  First Impressions 
Clasificación:
3.0

Just a couple of concerns it's really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn't have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would've not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won't do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I'm definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

corey c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chereta D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamaal P.  |  Overall Experience 
Clasificación:
1.0

They took my lock off of my unit and made me pay for it... Every time I come pay my bill they always taxing me. I can never get in contact with corporate and I don't understand why they took the whole latch and lock off of my unit and charged me for it like they was stealing out of my unit.... I feel used and messed over every time I go to my storage unit

sarita p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald m.  |  First Impressions 
Clasificación:
5.0

Everything from the beginning to the end was perfect. The facility was clean and well maintained. The staff was courteous and professional at all times. Very helpful and knowledgeable when I asked questions. Overall if I had to use Uhal again I wouldn't hesitate. Thank you so much for making my first experience the best!!!

winona r.  |  Overall Experience 
Clasificación:
5.0

This is the best indoor storage unit I have ever used.

Alan G.  |  Overall Experience 
Clasificación:
4.0

Staff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.

Marge S.  |  First Impressions 
Clasificación:
5.0

Sarah was so amazing

ERICA E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasmine C.  |  Overall Experience 
Clasificación:
5.0

I would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.

Lakeesha P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonne M.  |  Overall Experience 
Clasificación:
4.0

The reason I answered question #1 no is because this facility has a significant security issue that can be corrected quickly, easily, and at no cost to you. The overhead doors of the indoor loading bay are activated by motion detectors, when a vehicle approaches the overhead door it opens automatically which causes two problems. First, it allows customers into the facility without checking in by swiping their card. When they go to their lockers and open the alarms sound. This happens frequently. Secondly, and far more importantly, the automatic overhead door openers allows non-customers to enter the facility which poses a profound security issue. By simply turning off, or removing, the automatic door opener sensors it will require customers to check in with their swipe card to gain access to the facility and prevent non-customers' access. This is a HUGE opportunity to improve safety and security at your facility for the benefit of both your customers and for U-Haul.

Maureen G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

andre c.  |  First Impressions 
Clasificación:
5.0

I utilized the free month of storage after renting a UHaul truck. It provided me time to organize my new place and throw away items before bringing additional items into the space. Knowing I only had one month forced me to focus on the task.

PATRICE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionna L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BILLY W.  |  Overall Experience 
Clasificación:
5.0

Keep up the professional teamwork! The Team was both respectful and knowledgeable.

ozzietta b.  |  First Impressions 
Clasificación:
5.0

She was very very helpful

Rickey C.  |  First Impressions 
Clasificación:
4.0

service delays because of computer delas

Charlene P.  |  First Impressions 
Clasificación:
5.0

I didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph Allen

Joseph A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

tracy h.  |  First Impressions 
Clasificación:
5.0

So far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)

Meghan D.  |  Online Move In 
Clasificación:
5.0

great service

Earl L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

priscilla w.  |  First Impressions 
Clasificación: