Customer Reviews for U-Haul Moving & Storage of Glen Burnie

3,987 comentarios

7280 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(443) 577-4152

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(443) 577-4152

7280 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I believe Mike helped me when I was in a pinch and needed to pick up a trailer ASAP. My experience at every uHual this year has been great!

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Everything was well done. No complaints.

Makeba C. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

I thought everything went smoothly. Great experience

Jody P. 
Rating:
5.0

Front-end alignment was way off on the truck, and was hard to keep straight. Everything else was great.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Ayana H. 
Rating:
5.0

Picked up car trailer. Took it home. Loaded up car drove 450 miles. Towed like a dream. Dropped off at location

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Rosa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornelius N. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Great location!!! A++ Friendly people and fast service. Thanks!

James A. 
Rating:
4.0

Customer did not leave a comment.

Vernon C. 
Rating:
4.0

I really like the location and the maintenance. The reason I am giving 4 stars is because of the annoying and horrendous alarm noise for multiple times, while I was inside the storage building and I followed the right Check-In and Check-Out process.

Nikhil A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Shawanna C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

THEY ARE # 1

Marc L. 
Rating:
5.0

Customer did not leave a comment.

AHMAD D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Tire pressure was near 40 psi when I picked up the trailer (tire side wall says 65 psi). Number of blankets was more than 12.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN L.  |  Overall Experience 
Rating:
5.0

Not a thing! My experience was perfect!!! Friendly online staff. Extremely friendly and helpful local help. My sudden need for a truck was meant and exceeded my expectations. Thank you Uhaul for always being there for my needs.

CHERYL P. 
Rating:
4.0

Although I reserved a van for pickup using the TruckShare option, I arrived at the location and the App didn't give me the option to pickup the van before the store opened in the morning. I had to beg and plead with an assistant who finally was able to find a van an allow my to use the App. It caused critical delays for me.

David C. 
Rating:
5.0

Customer did not leave a comment.

scott D. 
Rating:
5.0

Customer did not leave a comment.

allure E. 
Rating:
5.0

This Glen Burnie location is, hands down, the best I've ever dealt with. Very courteous and helpful staff, and the very best service. We actually go a bit out of our way to rent from here because of their excellent service.

Juan F. 
Rating:
5.0

Jazmine warm smile and customer service skills to complete the rental transaction was phenomenal.

Oly C. 
Rating:
5.0

Customer did not leave a comment.

ADEWALE G. 
Rating:
5.0

This place is great, and everyone is very helpful. We rent every month from this location. Service is top-notch.

Stephanie E. 
Rating:
1.0

The Glen Burnie UHaul inexplicably broke my four container order into two shipments and only one of the shipments got to Tampa. The second never left Baltimore. The four containers were scheduled to arrive at our new home on 9 November. Only two were delivered. This has left us without beds to sleep on, missing kitchen items, etc so we are now "camping" until the next shipment arrives on 17 Nov AND I will have to pay more money for the folks to unload my stuff a second time. I am almost 70 years old, and HUGELY dissatisfied and angry about this. Sleeping on the floor in a partially populated house is not my idea of a swell time. I want my money back!

Alan J. 
Rating:
5.0

Customer did not leave a comment.

Hunter H. 
Rating:
4.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Michael J M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  Overall Experience 
Rating:
5.0

Everyone was kind and helpful , even if the store was very busy.

kimberly r.  |  First Impressions 
Rating:
5.0

No problems at all and very affordable.

Elia S.  |  Overall Experience 
Rating:
3.0

Educate your staff on pricing and equipment

Dennis B. 
Rating:
5.0

Marion (spelled) was amazing! Helpful and friendly! We were there at 7am and not looking forward to spending the day moving.., she was upbeat and friendly which started our day off great. Transaction was simple and quick. She set the tone for the entire day. Thank you!

rachelle W. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
4.0

Check in was great. Drop off was another story. The person gave me a lot of attitude when dropping off the equipment.

Ramon B. 
Rating:
3.0

Customer did not leave a comment.

Albert N. 
Rating:
5.0

Great staff very helpful & friendly all workers at that location

lorenza M. 
Rating:
4.0

I'm concerned with the service I received. Everyone I worked with was extremely nice and knowledgeable, however, when the hitch installation was finished, the rep said they couldn't get the spare tire back on. I called another body shop and they said that happens when the wrong hitch is installed. I'm not sure what needs to happen now, but I need the spare to be under the car and would like Uhaul's support to fix this issue.

Ben B. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Mice got in the unit and made a mess on my furniture and other things that I had throw out.

Allen E.  |  Overall Experience 
Rating:
5.0

Need more staff. Only two employees there when I returned it. The staff there was great!

Patrick G. 
Rating:
2.0

NOTHING!! ..... I FIRED YOU! ...... and IMMEDIATELY HIRED PENSEKE

michael W. 
Rating:
4.0

Customer did not leave a comment.

terryl M. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
4.0

Location was good, they were behind on cleaning so I had to wait a bit for the rental but otherwise excellent service

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

darrell C. 
Rating:
5.0

Very accommodating. They made sure they had a truck and a trailer for me and it was hooked up and ready to go when I arrived. Very professional.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Keep up the good work.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
1.0

U haul facility staff handel my account so wrong keep charging me even I asked to staff for cancel my account

KASHIF F.  |  Overall Experience 
Rating:
3.0

movinghelp.com was recommended for labor. They left me high and dry. No show, no communication on day of move until 30 min. AFTER scheduled start time. Thanks a lot.

Donald J. 
Rating:
5.0

The entire staff was polite and helpful. The lady that opened and waited on me was very knowledgeable and helpful.

Alfonso T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

vickie C. 
Rating:
4.0

Customer did not leave a comment.

Ward P. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Debora T. 
Rating:
5.0

Customer did not leave a comment.

tonya J. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

When I closed out my storage unit the employee didn't seem sure about how to do it. He asked a co worker who told him and even after that when I was finished emptying my unit and whe t back to office he still didn't seem to know. Then during emptying of my unit there was another couple there who had a unit right by the entrance down the aisle I would have to go up and down. They had there stuff all in the aisle making it harder to move. There should be a sign or something done about that.

REGINA R.  |  Overall Experience 
Rating:
4.0

I put $7 in gas because it looked like the needle didn't move and I got charged $7 and some change in gas. -_-

RACHEL E. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
5.0

This was the best moving experience. The manager and staff went the extra mile to provide amazing service!!

Robin L.  |  Overall Experience 
Rating:
5.0

Everything went well.

Charles H. 
Rating:
5.0

Thanks for great service as always! A+++ Friendly staff and quick and easy rental/return process.

DANIEL G. 
Rating:
1.0

Reserved 20' and it was given away. The location did not call me prior as Uhaul Customer Svc advised they shoild have. Due to this I had to drive to Annapolis Maryland and causing mu to have to pay more than the original quote. The staff at the site was condescending and rude.

Sheree S. 
Rating:
5.0

Eleshya McElroy (pardon the spelling) went above and beyond to answer my questions and educate me on company policy. She is a true asset to your organization.

mary K. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Abel K. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

Braden F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

I really don't like the new return system of taking photos and all that extra stuff before dropping the key in the box, since it's going to get verified anyways when you open. Especially frustrating because the 2 times I've done that at this location, cell service wasn't great and it took a long time for the pages to load.

FABIANO R. 
Rating:
5.0

My experience with traveling with the U-Haul trailer was amazingly smooth. The Maryland staff were very helpful in determining the correct size trailer based on my small vehicle (Honda Fit). The U-Haul staff were also very supportive when I needed to make changes to my reservation due to the recent Ian hurricane activity at my drop off location in Tampa, Florida. The road trip from Maryland to Tampa was very smooth. The trailer handled as advertised, with no issues. I eventually felt very comfortable driving with the trailer as I began to understand the nuances for parking, using gas station pumps, handling curves, stop lights, and entering highways.

SHELBY J. 
Rating:
5.0

Excelent service

Moises S. 
Rating:
5.0

Great location A++++ Friendly and efficient staff. Best local location by far!

Shawn W. 
Rating:
3.0

Customer did not leave a comment.

shawn R. 
Rating:
5.0

Customer did not leave a comment.

ron F. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Installation person was super nice and did a great job installing the hitch. We also had a bike rack installed by another person and he did a wonderful job accommodating our needs.

carol S. 
Rating:
5.0

Customer did not leave a comment.

howard D. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

Absolutely nothing

Terence W. 
Rating:
3.0

They need to stop charging me a $20 drop off free because I bring all my warm ways to this location I always make sure it's dropped off early and they still charge me the fee when the only difference is when I'm there they just say is email right so it's a kind of a excuse to stick me an extra 20

Rodney O. 
Rating:
5.0

When customers return equipment 4 hours before their return time with the truck FULLY filled with gas even though it wasn't rented to them with a full tank to begin with; maybe you can wave some fees or take money off instead of charging the "After hour return service fee" or decrease the amount of money per mile. A rental that was quoted for $55 ended up being $108 almost TWO times the amount all because it was return an hour or so after business close. The rental traveled two times the amount of estimated miles, but it was returned cleaned, undamaged, and with a full tank even though it was rented without one. You don't need to advertise the discount for proper etiquette in returning a rental, but you could at least quietly do it like all other rental agencies do. Maybe I would've returned today and rented again instead of taking multiple trips in a regular truck because I felt so unappreciated as a customer yesterday. $108 dollar rental plus the $52 in a gas tank after being quoted for $55. $160 from a $55 quote. Ridiculous.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

My pickup and drop off locations were great. U-Haul themselves annoyed me when the charged me $175 to unlock my door that my dogs had locked. I think it would have been cheaper to break the window.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Fredy H. 
Rating:
5.0

Customer did not leave a comment.

harriet B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maria m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Quick and easy return.

Katja R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Staff was friendly, but even though I didn't have to do anything while dropping off the truck, I felt like I should have been walked thru the drop off more much like the pick up.

John M. 
Rating:
4.0

Customer did not leave a comment.

Carlos Z. 
Rating:
5.0

This u- haul store the customer service is Excellent.The people are very nice

Ken S. 
Rating:
2.0

The young man with long blonde hair was assisting us. I wish I recorded his name. I was renting a 15ft truck fora few days and I asked if the straps I was purchasing could be returned if they were unopened. his reply was "they should be". I replied with "you can use should with your money but I need a yes or no with my money". he was very confused. there was another person next to him and he just stared at my not knowing what to do. So I had to interrupt her conversation with a customer to ask. I wanted to get 20 boxes but they didn't appear to have handles. I asked if I was just not seeing the handles and did he have any with handles. This too, was a very difficult question for him as he mumbles something unrecognizable to human ears. I decided to not purchase any because of his ineptness. He then handed me my keys, walked me through a door to outside, pointed in a general direction and said your truck is right around the corner. I expected my truck to be by itself, ready for me to drive away. I asked if my 20 furniture pads were in the truck. he said yes. When I turned the corner there were approx 20 trucks. it's deplorable that he would not walk me there and show me my truck. which, by the way, was not easy to find. Oh, and when I got home (20 min drive), my furniture pads were not in the truck. I'm not filling out the above survey because I believe this says everything you need to know.

mark S. 
Rating:
5.0

Alex made an otherwise stressful situation easy and helped out tremendously. The team at this location today was helpful, professional and anticipated everyone's needs

Tammy N. 
Rating:
4.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

The service was good the workers they were excellent very professional very courteous I'll definitely be renting from them or that location again

William G. 
Rating:
5.0

Easy pick up

Christine M. 
Rating:
5.0

Keep up the good work.

Reginald M. 
Rating:
4.0

Payton was a fabulous rep and you need more like her. At some other locations in town, they barely speak English. And my rented pickup truck only had 81 miles on the odometer, while U Haul has a reputation for old and broken equipment. A good experience for me. But pricing needs to be more honest. My $19.95 rental wound up being more than $60 with insurance, mileage charges, fuel, and taxes.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESLEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

WES D. 
Rating:
5.0

Customer did not leave a comment.

judy h.  |  Overall Experience 
Rating:
1.0

I wish they had a rating lower than horrible. This Facility should be closed down indefinitely due to the mice infestation. I have paid over $15,000 to this place to keep my property safe but instead what I got was infestation of all my things. When I brought this problem to the manager all she said to me was "I told people not to put food in there and apparently someone was storing food in this facility at some time. I have waited over 2 1/2 years to get my things but to get them like that is Horrendous. This happened 3 weeks ago and I still have my things on the back of this UHaul truck trying to deal with the insurance company who has been very uncooperative and unresponsive. DO NOT USE THIS FACILITY AT ALL or I promise you that you will be sorry. Horrible condition! Mice poop and dead mice Caucasus. This dispute still has not been resolved. Also, this problem was not just with my storage unit, it was also in my 3 uboxes as well. This place should be closed down immediately and permanently.

Valerie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

Both Vikki & Jazz went above and beyond to make sure that my Moving experience went smoothly and affordable I will recommend this U-Haul location to everyone in my military community.

ANTHONY K.  |  First Impressions 
Rating:
5.0

I've had many, very pleasant, conversations with the various staff members throughout the past several years that I've been a customer. Well done!

Mark D.  |  Overall Experience 
Rating:
5.0

Very helpful!

MARK S.  |  First Impressions 
Rating:
5.0

Our agent Vikki King was great. We were in a jam and she went above and beyond to assist us. It was way better than expected and greatly appreciated. I cannot say enough wonderful things about her. She really made our experience!

william M.  |  First Impressions 
Rating:
1.0

Let me start off by saying I was at this location for about 3 years, and im not one to take the time to leave a review...but this is necessary. The last year and a half at this location, has completely gone downhill. 1) There are mice and mouse poop all over the facility. The traps they put out don't do a thing and many of my neighbors were having issues with mice as well so I knew it wasn't just a random unit but an actual issue on the entire facility. The building needs to be exterminated and clearly they know there's an issue with the amount of traps that are set out. 2) I paid extra for 24-Hour access, and my card never worked. I was issued a new card probably close to 5 or 6 times in the last 3 years. The alarm on my unit never turned off when I would check in and anytime after the office closed when I went to my unit, the door alarm would go off the entire duration that the door was open while I was inside. It is loud and obnoxious and unnecessary if I'm swiping in to turn it off. 3) The location of the U-Haul truck drop off was the most inconvenient. My unit was an inside unit and the only way to get to it is driving around the right side of the building. You cannot drive fully around the building or on the left. The only way to get to any of the back units for the inside units from the loading dock is around the right side of the building. The truck drop off is also on the right side of the building. So anytime someone would drop a truck off, it is in the driveway to get around the building. If there aren't many trucks this is not an issue, however almost every single time I had to go to my unit, there were trucks in the way and you have to drive in the grass to get around them. There were many times that someone was still actively dropping off their truck and I had to as far to the left as they could so that people can get around them to go to their unit. Two weekends ago was my Breaking Point when I had to ask someone to move so I could get back to my unit, and 15 minutes later when I was ready to leave, another individual dropped off a car within that time frame and I got pinned in the back of the parking lot. When this happens you have to call the building manager to drive to the facility and move the trucks out of the way. That can sometimes take hours. The amount of inconvenience that this specific problem causes is one of the main reasons why I left. 4) The roll up doors around back we're always stuck open whenever I would show up, and there were many time that solicitors would be wondering around thr parking lot, asking people if they could badge them in. No one could ever tell if they were customers and had units and just forgot their swipe card, or if they were just trying to snoop around proples unlocked units. Either way it's a super sketchy feeling and as a cop myself, it made you feel very uncomfortable as if the facility itself was very unsecure. 5) 99% of the staff was airways incredibly rude, short with you when you had questions, and the attitude level that almost all of the staff had was unreal, like none of them ever wanted to be there. I don't know if the employees are being mistreated by upper management, or if they just need a moral building activity for whatever the issue is, but trying to communicate with any of them about anything was absolutely miserable. THE ONLY EMPLOYEE. and I literally mean the ONLY employee that I had a good experience with in all three years, was Alexander, and I unfortunately didn't meet him until the day I was moving out. When one of the miserable employees told me no to getting a rental truck, and didn't seem to want to work with me at all, Alexander helped me get one the same day only a couple hours later. He also helped me close out my storage unit when that same miserable employee was making it seem impossible and irritating. I really hope the upper management looks into hiring more employees like Alexander, who are as friendly, commutative, and hard working as he is, so that he doesn't become overwhelmed with the level of ignorance that is working beside him. I will personally never recommend this location to anyone I know. If leadership doesn't care about the employees, that'll trickle down to the employees not caring about the customers. Unfortunately, coustmer satisfaction is not a necessity here.

lindsey a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA-MARIE R.  |  First Impressions 
Rating:
5.0

The process was easy. The lady was super helpful, knowledgeable and friendly. The location is amazing and I love the late hours to access my stuff.

Elia S.  |  First Impressions 
Rating:
5.0

Don't like that you have to pay an extra $10 to access the storage unit at night. But that's nothing against the facility.

Christina O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Harry H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derick L.  |  First Impressions 
Rating:
4.0

Should offer discounts for long term rentals, senior citizens, AAA members and the like. Not enough available carts, handtrucks,or other aids, for this large size facility.

LARRY R.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful at all times. Facility kept very clean.

mary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
5.0

Amazing experience. Manager, Alesha and her Staff were kind and very efficient and helpful. Well Deserved Top rating 5+ stars.

Themos p.  |  First Impressions 
Rating:
5.0

Great staff. Very clean

Tonya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA G.  |  First Impressions 
Rating:
4.0

Too many mice or rat traps

Linda D.  |  Overall Experience 
Rating:
5.0

Your staff is excellent, cordial and customer friendly. I highly recommend an increase in salary for Mr. Tavis , he goes beyond to meet customers satisfaction.

Nannie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khareem B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnicey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vladimir k.  |  First Impressions 
Rating:
5.0

The lady that waited on me was very nice and helpful.

Earl F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonei B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMINAH B.  |  Overall Experience 
Rating:
3.0

Storage unit was very clean. I can't complain about the storage unit at all. The guy who works works outside is very rude and grumpy all the time. But the inside staff for the most part is okay.

Kyle B.  |  Overall Experience 
Rating:
5.0

No wait at all. Staff members were smiling and making check in easy.

Paul S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALAN S.  |  First Impressions 
Rating:
3.0

I had a difficult time with the directions given, even with a map (which only includes the one or two buildings building) I also had tons of issues with the alarm system (after hours) I'd "clock" in one one & use my code on the others for the door opening & the alarm but the alarm would go off all the time as we were unpacking. Sometimes it would go off not even involving a door or the unit, merely walking for another trip. I can honestly say the alarm went off over 10 times & it was extremely annoying having to go back out to key in my code, which at times didn't even stop the alarm. The customer service was phenomenal though, the actual services was a nuisance.

Miranda B.  |  First Impressions 
Rating:
1.0

Not only once but twice after re locating units mice destroyed my belongings! The first time I was told it would be resolved in a timely fashion… it took months and they only covered movers to move my remaining un damaged items. The second after taking a huge loss the first time destroyed my tv all clothes furniture with mice bites and so much more. When asking to speak with someone again was told to make a phone call which I did not!!! Instead I had to wait 45 mins to talk to someone and was brushed off! 5 dead mice were in my unit! STAY AWAY STAY AWAY FROM THIS FACILITY IF YOU HAVE BELONGINGS YOU CHERISH! If I could rate a zero I would! Jay the owner is the worst manager I have ever dealt with and this just was a huge mistake!

Kendra K.  |  Overall Experience 
Rating:
5.0

Service was quick and friendly. Access to the storage was easy with convenient hours. A free month was paid for by my rental, so that was a plus!

Matthew L.  |  First Impressions 
Rating:
2.0

The employees were great! They were very and friendly and helpful when things were going wrong. The things that went wrong, were crazzzyyy tho. 1. Auto pay system wouldn't autopay leaving my account unpaid. Kind of a big issue. 2. They decided to redo concrete and close the access door without any warning, notice or even telling the employees when it would be done. After I hired a babysitter so my husband and I could go sort through everything in our unit we couldn't access it. The main number we called only went to a national line. People at the location wouldn't answer the phone. I couldn't go in while theRe were open office hours. The manager wouldn't call me back. No one knew when we could get back in. We had to just keep driving by to see if it was open. I don't even feel like listing the rest of the issues. We took our stuff out and moved it to a different unit to avoid these issues.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul W.  |  Overall Experience 
Rating:
5.0

Tiffany was Very good and helpful

DELVIN E.  |  First Impressions 
Rating:
1.0

Only had storage for 29 days and they sent a bill saying I owe them when I called local office goes to customer service number I advised that I moved out they said they will let the local office know and they did not some one need to fix cause I didn't leave nothing there

Ieshia W.  |  Overall Experience 
Rating:
5.0

Tiff was very helpful and nice and respectful to me

DELVIN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

I had no problems what so ever. I would do again but moving out of state

SCOTT S.  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful, and professional.

Dwayne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valli s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vanessa C.  |  Overall Experience 
Rating:
5.0

I love the staff, their professionalism is always appreciated and good.

Twanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maggie W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy d.  |  Overall Experience 
Rating:
2.0

They were mice 🐁 dropping etc and mice 🐁 they got into my stuff that why l was afraid to go back into the unit my unit were 2224 not mice 🐁 free at all l don’t think l need pay all late fees etc and be refunded all of money 💴 that l ever spent l took some pics of my stuff that were left to afraid to go back to collect the rest of my stuff so l was charged late fees and penalties and keep getting charges for a storage space ineffective with mice 🐁 dropping etc and mice 🐁 in my stuff etc was no happy at all not good with the mice 🐁 etc .

Sharon N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thierry E.  |  First Impressions 
Rating:
5.0

I apologize if the name is wrong but Alicia (the manager) was absolutely amazing!!! I needed to return my trailer as well but had accidentally selected the wrong location. She was able to help me through the entire process making everything so simple! She was great!

Ashley S.  |  Online Move In 
Rating:
5.0

Alesha was great very helpful !! She’s a blessing thank you !!!! Great employee !

CHARLES O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IMOGENE H.  |  Overall Experience 
Rating:
5.0

It was great having a nice, clean and secure location to store items in for a temporary period of time. The location of my unit was easily accessible, and the perfect space for the items for which I needed to be stored.

Melissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan Potin M.  |  Overall Experience 
Rating:
2.0

I moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don't think to take names so I can't remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .

Wallace H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham V.  |  Overall Experience 
Rating:
3.0

I had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customer

Monique P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IMOGENE H.  |  First Impressions 
Rating:
1.0

While my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!

Christopher M.  |  Online Move In 
Rating:
3.0

The staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.

Jason S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry a.  |  Overall Experience 
Rating:
5.0

Very helpful and detailed in their service.

SHARONLYNETTE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette H.  |  First Impressions 
Rating:
2.0

Storage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.

Gina J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUDIE B.  |  Overall Experience 
Rating:
1.0

The units are infested with mice and rats. The tenants aren't aware of the current problem unless they notify the manager about their unit having mice droplets and urine on their belongings. A proper notice should have went out to inform the tenants of the ongoing situation and maybe they could have been able to get ahead of the current situation.

Kenyona S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekeidra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUDIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernie A.  |  Overall Experience 
Rating:
5.0

Good costumer service and friendly staff.

Carson D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanne P.  |  First Impressions 
Rating:
5.0

Rented the storage unit for 5 years. Never had an issue.

Phyllis H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dennis R.  |  First Impressions 
Rating:
4.0

Wish I received a credit for the days I did not use for the Month of September since I moved out of my unit Sept 18th. There was mice droppings in my unit when I move in August. Many nice traps in the hallways. First time I experienced mice intrusion at a storage unit, I have used other facilities in Glen Burnie, Md.

Patricia T.  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Very clean. Grateful for enclosed space to load and unload. Only complaint was that we signed up for automatic credit card payment when we first rented the unit and it was not deducted. So we incurred a late fee and had to sign-up again. I would double check that during the move in process.

Kim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davis G.  |  First Impressions 
Rating:
5.0

We had a great experience renting a storage unit at Uhaul Moving & Storage of Glen Burnie. It made our move to the Baltimore area much easier. The staff on location was friendly, helpful, and efficient - the place runs like clockwork. 10/10 would recommend.

Geoffrey G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Greg T.  |  Overall Experience 
Rating:
5.0

Staff was very helpful !

terri b.  |  First Impressions 
Rating: