Customer Reviews for U-Haul Moving & Storage of Gardena

4,271 comentarios

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Hello team support Actually I always use U-Haul when I need a truck but last time the truck really bad need maintenance and one of the front light not working and I told them before I leave and the customer service told me we don't have time to fix it so take it or leave it and try to find another truck because but I don't have time to find another truck because I have to move my uncle to the new house Thank you Michael

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
5.0

keep up the good work

Leo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY I. 
Clasificación:
2.0

I booked U-Haul on line first they switched my location after few days when I went to pick up the Van I booked they don't have it second they charged me 0.49 cents per mile more then one I Booked i told them to honor the price which I booked on line but they refuse and told me I can cancel the booking and go to other UHaul location at that point it was to late I already took day off and make the plan that was very bad experience

Asif M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Shelton M. 
Clasificación:
5.0

The lady( who comes from Mississippi) was great service she helped provide a much more smooth and efficient experience for me overall I enjoyed her service overall and appreciate everything.

MARIANO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Your the best in the west

DAVID D. 
Clasificación:
2.0

Explain what is needed for the self-check out process Clarify whether customers should or should not leave keys in drop-off box upon self check-out.

Maxwell M. 
Clasificación:
5.0

Continue the great customer service approach.

STACY S. 
Clasificación:
3.0

The associate who checked me out was very nonchalant. I was told that i was charged for gas but i brought it back the same when i picked up the truck. The associate wasn't explaining what was going on. It took 20 mins to check out. I will not be returning to this location again. Very unsatisfied.

KETISHA W. 
Clasificación:
1.0

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Reiley W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACCHAEUS M. 
Clasificación:
5.0

Please take this in the right way... Desk clerk #1 was competent but listless, slow moving rigid. There were half a dozen open trailers of various types on the lot but I was told I would have to wait until my official pick-up time at 1030 and the trailer I was supposed to get was supposed to be returned at 1015. I went back in at 1030, the 1015 trailer hadn't arrived, and Clerk #2 just did what I asked for in the first place, and rent me any of the ones on lot. For what I was moving, a Bowflex exercise apparatus, any open trailer including one for a motorcycle would work. Clerk #1 at 1000 was listless and didn't understand or do anything about that. Clerk #2 at 1030 got it right and picked another trailer. Conversely, the man who checked me in was literally running around the lot checking us all in. Bottom line is that U-Haul has WONDERFUL electronic/web processes but a huge part of the experience is the people who interact w/ the customer. I hope this helps. Warm regards, Capt. Kip Louttit

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Service always great! The people there know me when coming in. Parking is a bit limited at times, but not a big deal! The app is much improved for online ordering! Perhaps put on some how to pack or load videos and or hooking a tow hitch would be helpful!

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WOOJIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP H. 
Clasificación:
5.0

Great staff and the best customer service. highly reccommended.

Oscar J. 
Clasificación:
5.0

There was no one there to check us in at 12:15 pm, along with several other customers. We were instructed to leave the key in the ignition and just leave. Not a very satisfying way of checking the truck back in.

RICHARD H. 
Clasificación:
5.0

No difficulty in pick since Inmade the reservation few days earlier. Staff did well. Keep it up

Olubunmi O. 
Clasificación:
2.0

El cliente no dejó un comentario.

YOUSEF A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
5.0

Everything was great!

Andre V. 
Clasificación:
5.0

I would rather drive (10) extra miles out of the way to use this Uhaul. The staff's was very polite and would well together. I was able to get a walk up rental while the staff was dealing with other customers. The young man throughly explained the mileage and insurance. I rate the staff the highest grade.

ERNEST J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA M. 
Clasificación:
5.0

Everyone was exceptional

KENNETH M. 
Clasificación:
5.0

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Alicia W.  |  Overall Experience 
Clasificación:
2.0

The lady was rude but the men were kind. Hours of operations are terrible.

Ronniesha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Great job U-Haul. You made a challenging local move much simpler. Loved the experience. Only issue was the gas cap was broken by a prior renter. When I went to unscrew the cap it was not attached to the cap to the cover. I managed to somehow open it to refill gas but it definitely needs to be repaired. I notified the staff and noted on my checkin report

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN T. 
Clasificación:
5.0

The trailer has a.lot of rust, because that the brake some times still stucked and making some noise. Also the straps have rust making it hard to use, but overall the trailer worked.

LUIZ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEMYCHEAL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

shavonda S. 
Clasificación:
3.0

The vehicle was clean but my main complaint was the odor - it wreaked of marijuana, especially when turning on the AC. Change the filters!

ROWENA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP B. 
Clasificación:
1.0

Bad customer service. I drop in a motor cycle trailer to realize they had charge me for two days when I only rented it for one day. When I spoke to them they said they would fix the charge later, and that later never came.

EMMA L. 
Clasificación:
1.0

I reserved an EL 17 ft model and they did not have it when I arrived for 1230 -the person at the counter informed me that the vehicle I was Suppose to get wasn't due back until 1pm. Meaning if I wouldve waited I wouldve got a dirty non sanitized truck or I wouldve Had to wait another hour for them to service the vehicle. Had to take a smaller truck and make more trips wasting time and money - sad to see Uhaul hasn't changed in over 20 years- rating a big fat “0”

JOHN H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
1.0

El cliente no dejó un comentario.

jose H. 
Clasificación:
5.0

Received our tow dolly and received assistance on loading the car.

George F. 
Clasificación:
1.0

We rented the truck at 7:30 AM and did not get the truck until 7:40 AM. We also returned it around 9:30 AM and the staff their told us to leave the truck and we can get a receipt via email. When we received our receipt, the truck was marked to be returned at 11:40 AM which is late and caused us a double charge. This is a horrible practice and requires review. We want our money back.

Kim T. 
Clasificación:
5.0

Very Good!

HUGO M. 
Clasificación:
5.0

God Bless!

Anthony P. 
Clasificación:
5.0

Try to have enough vehicles for customers even tho U didn't have the vehicle that I requested, you still came up with one that served the purpose for what I needed Thank you!!!!!!!!!!!😊God Bless!!!!!! 😊

ELLA L. 
Clasificación:
5.0

I believe that the service that I received was awesome. I am looking forward to the next time that I need to visit forvacrental.

RONALD L. 
Clasificación:
1.0

Check your truck before you give them to your customers. Your. Customers coming in to rent a vehicle should not have too, but my case check the vehicle before you take it out!! Your employees at this location tried to blame some previous damage on this truck on me. They had to check there video to verify it wasn't me, if there were doing there job the time it was brought back before me they would saw it. I will never go back to this location again or recommend it.

DERRAL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Oladele A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RORY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sabina Y. 
Clasificación:
5.0

Trucks are not gas efficient at all, needs to do something about that

Jarrett J. 
Clasificación:
5.0

Nothing, you have GREAT sevice.

PAUL J. 
Clasificación:
5.0

Quick and easy. Process was seamless (if you reserve in advance online). Staff was professional and very helpful.

SHANNON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE L. 
Clasificación:
2.0

Our trucks gas tank was on empty. We called they said to fill it up or bring it back for a different truck. We went back they said just take it and add gas and to bring it back with 1/4 tank. What??? Also they were rude and just not lot of communication with us. Also told us to drop our keys no receipt or anything. Not even sure what they charged us for.

CRAIG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H.  |  First Impressions 
Clasificación:
5.0

Make sure outside of vehicle is clean.

CRAIG S. 
Clasificación:
5.0

The gentlemen in the customer service office is awesome 😍

Nancy M. 
Clasificación:
5.0

Thanks you my friends Gad Bless You

EFRAIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
5.0

Keep up the good work

FRANKLIN R. 
Clasificación:
4.0

Just keep doing what you doing stay positive always stay respectable to your customers

Ronnie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

SABINA Y. 
Clasificación:
2.0

Clean vehicles inside and out. There was trash left behind from the previous renter inside of the truck and In the back dirt, rocks and leaves.

ALEC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUSTACIO O. 
Clasificación:
5.0

The lady, I wish I had gotten her name, was extremely helpful.

MICHIHIKO N. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIRLEY M. 
Clasificación:
5.0

The girl working today might as well been working alone she had a store full of customers and the man working with her outside was useless. When attempting to ask a simple question he signaled us to go away. On phone on a personal conversation while she works inside and out. Only complaint we had with the rental.

SIMON G. 
Clasificación:
1.0

The van was a mess, total mes.The side mirrors, the air conditioner not working. Infact you guys need to give me ny money back.

Fyson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY F. 
Clasificación:
5.0

Briana and the 2 men crew were excellent for an walk -in service. Their coordination as a team , made the wait time went so smoothly and quick , with a joyful smile. . Thank you

PATRICIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL C. 
Clasificación:
5.0

Everything is perfect at this location.

Timy G. 
Clasificación:
4.0

Everything on check in went smoothly, took a little longer than expected.

JERROLD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMIKA W. 
Clasificación:
1.0

The app for the drop off was very buggy and would not work. It would not calculate the odometer and calculate the difference. It caused a lot of delays. No one at the counter or outside was helpful.

Cierra O. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILMAN S. 
Clasificación:
5.0

Everyone was very professional and helpful.

REBECCA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE S. 
Clasificación:
5.0

Everything is perfect.

maria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mynor Y. 
Clasificación:
3.0

I was charged a whole extra day when I called a couple times to make sure I updated my pick up time & I was told it was ok & updated. I picked up the truck a little past 3 P.M. & dropped it off at 3:30 & was still charged a whole extra day, not happy at all & I love Uhaul.

Elizabeth E. 
Clasificación:
1.0

The front desk girl seemed lazy and unhelpful. I overheard a conversation between her and a customer about a reservation that he made. But the girl told him that she didn't see that they didn't have the vehicle he wanted. As for my own situation, when I was about to be given the key, she just handed them to me and told me “the truck is outside on the lot”. She didn't tell me about the number of the truck or that it was on the keys. What if I needed help looking for the truck? Or what if I didn't know about the numbers? Poor customer service. I also asked for an appliance dolly and did not receive it until after I asked for it AGAIN. Very lazy and poor customer service person

PEDRO P. 
Clasificación:
3.0

The trailer didn't fit the car the website says it would fit.

ERIC F. 
Clasificación:
5.0

Excellent customer service!

SHAUNE O. 
Clasificación:
4.0

I arrived early around 7:10 Am , I was the first customer on the store, it was only one employee, paperwork was fast, when proceeding to pay with my credit card , I pulled my wallet and put it on the counter I sign on the electronic pad, they give me my copy, and I walked out to my truck to hook the car dolly, I forgot my wallet on the counter, there was no customers at the time I left, hours later I noticed that I forgot my wallet over the counter, and I made a call to the store, they told me they have my wallet, I thanked the girl over the phone many times, so when a came to returning the car dolly they give me my wallet , I was going to give the employee $50 dollars tip for returning my wallet, but surprised there was no money in my wallet only my drivers license and credit cards, the money was gone $180 , is not a lot but the fact that your employee took it reflects poorly on your company, you should check your security footage. It was clearly not another customer as there would be no wallet leftover to be returned.

FRANCISCO G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SONJA W. 
Clasificación:
4.0

1

DONTAE W. 
Clasificación:
4.0

Truck just sounded and felt as if it would pull the load , the power wasn't there . Truck was dirty

Seth M. 
Clasificación:
5.0

Very friendly and helpful staff

CHIDI I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda S.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Dina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  First Impressions 
Clasificación:
5.0

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

TOYA J.  |  Overall Experience 
Clasificación:
5.0

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

LISA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wes K.  |  Online Move In 
Clasificación:
5.0

Incredible

Christina C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

lolita c.  |  Overall Experience 
Clasificación:
1.0

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Anthony D.  |  Overall Experience 
Clasificación:
5.0

Needs lights in storage rooms

Antonio B.  |  Overall Experience 
Clasificación:
1.0

First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim

SANDRA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RA SHAUN K.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful .

Antonio B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Menell H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary J.  |  Overall Experience 
Clasificación:
5.0

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Joshua J.  |  First Impressions 
Clasificación:
3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

orgine w.  |  First Impressions 
Clasificación:
5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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