Customer Reviews for U-Haul Moving & Storage of Gardena

4,383 reviews

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Adriel N. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS L. 
Rating:
5.0

Have a good experience. My wait time was minimal and the agent were polite and helpful.

Keith W. 
Rating:
1.0

How do you spell enormous amount of money with your organization and you steal from me I would never rent another vehicle or trailer from your organization ever again and I will make sure that everybody in our area knows what you did and to let them know to watch their bank account so you do not steal from them also

Harry S. 
Rating:
5.0

Will avail of service & equipment again! Awesom! Thnx!

FEDERICO V. 
Rating:
4.0

Customer did not leave a comment.

DARRYL F. 
Rating:
5.0

There was an additional charge that shouldn't have been on the invoice. I called them they reviewed it and made the corrections on the Invoice.

Frank J. 
Rating:
5.0

The staff is always pleasant and easy to talk with and, timely with their thoughtfulness and services. This is my favorite location.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO C. 
Rating:
5.0

Everyone was helpful and AMAZING!!!

DAVID C. 
Rating:
5.0

one that needs to change is the customer agent that attends to us inside. she is so stiff /does not greet / does not smile and very slow. it took us”” more than 30 min in line and she didnot bother to say “ thank you for patiently waiting “ or sorry for the long wait “ . it is somewhat disappointing. Sonny an outside agent is very helpful . like that guy!

HEXEL H. 
Rating:
5.0

Customer did not leave a comment.

MARISELA O. 
Rating:
4.0

Good service.

Evelyn R. 
Rating:
1.0

The entire process was awful! Customer service was terrible and he gave me wrong prices and dates. I was supposed to get a discount, that never happened. Worst experience ever! I will share my bad experience with yelp and others. There is no accountability from anyone at uhaul. No, I'm sorry, just pass the blame!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

LUIS I. 
Rating:
2.0

I want say.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

KESTONAKEL IRVIN C. 
Rating:
5.0

Great experience- friendly staff and quick and easy pickup

Michael H. 
Rating:
5.0

Great customer service! Was quick and easy.

Kevin D. 
Rating:
2.0

Staff was overall pretty friendly but unfortunately, the pick up experience was bad. One single person behind the counter trying to attend to 2 different customers at the same time. Couldn't find the key to my 10' truck, so he changed the truck. But, then a different employee told me i couldn't take that truck! Had to change my truck again! I reserved online with credit card but the pick up took me over 1 hour!!!

ADRIAN C. 
Rating:
5.0

This location was great! I did, however, have an issue with U-Haul. We reserved a truck online at a different location who said the truck wasn't available after we reserved. I called U-Haul customer service and was assured the truck would be available. They did not let us take the truck because someone had it reserved for Saturday. I only needed it for one night on a Thursday...We had to make a new reservation at this location. It doesn't make sense why an hour of our time was wasted driving around when U-Haul assured us we could have the truck originally, but the pickup store's system wouldn't let them give us the truck on Thursday because someone reserved it for Saturday? U-Haul needs to fix this communication issue between their systems and the pickup locations.

KENNETH S. 
Rating:
4.0

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Talmadd T.  |  First Impressions 
Rating:
4.0

The complaint is not with the facility that provided the Storage Unit... Or the "Drop-Off". My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Talmadge T. 
Rating:
3.0

Very long wait time (even taking into account COVID staffing ) being charged a bogus cleaning fee that I had to wait on hold for 38 minutes for customer service to give me back

Robert P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Plenty of parking space at this location made drop off a breeze.

Carey D. 
Rating:
5.0

Customer did not leave a comment.

HULON W. 
Rating:
5.0

Customer did not leave a comment.

HULON W. 
Rating:
5.0

Customer did not leave a comment.

LEJEUNE W. 
Rating:
3.0

Customer service in house needs major improvement.

GUSTAVO D. 
Rating:
5.0

I cannot think of anything

SHANA B. 
Rating:
5.0

Great customer service

Quanisha S. 
Rating:
5.0

There is nothing that I feel needs improvement. I would like to say that this is our local U-Haul and we are in every week or so to refill propane tanks. This location has the best customer service and this rental experience was excellent from the start to end. I would like to thank Antonio for the rate and mention that we really like the atmosphere and interactions between employees. It felt like a really good environment and was nice to witness. When we returned I saw multiple empty turkey boxes next to the trash can. All of these things and our multiple interactions with the employees at this location are excellent examples of customer service and happy employees. We would recommend this location without hesitation. Thank you all for making this the best moving experience and for always providing friendly and excellent customer service each week. You are appreciated! :)

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

JENNI L. 
Rating:
2.0

Wasted 1 hour of my time and 10 miles to my trip, plus added stress to be late and reschedule the all my pickups organized after picking the truck

ADRIAN L. 
Rating:
5.0

Extremely helpful since the app wasn't accepting my pics to upload

Gabriela C. 
Rating:
4.0

Customer did not leave a comment.

Jose F. 
Rating:
2.0

Telling customers to wear a mask when you're not wearing a mask is kind of redundant

Desiree J. 
Rating:
1.0

one day I was rent truck and I used around 5~6 hours. when I return they charge double.. I think there is one day per 29.95 but I PAY 59.9

Min A. 
Rating:
2.0

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

lisa w.  |  First Impressions 
Rating:
2.0

Rude customer service , when I got there everything changed from what I had scheduled. Very confusing ?

Linda R. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO S. 
Rating:
5.0

Everything was great

TINA G. 
Rating:
5.0

Fast,friendly service. The staff listened and tailored the transaction to my needs. Thanks

BETTY P. 
Rating:
5.0

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 

Chrislynn O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
4.0

Customer did not leave a comment.

JONNELL B. 
Rating:
4.0

Check the fuel before renting to a other party

ESTEBAN F. 
Rating:
3.0

employee at the desk are so rude and not helpful u are at their mercie

ONOFRE O. 
Rating:
5.0

amazing team, they got me set right quickly

STEVEN FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
3.0

What this location could do to improve is to not have the customer service rep on the phone and or texting on a personal call while the customer is standing there waiting. Even if the rep is waiting on the computer to load or whatever the computer is doing. It's very rude to be at work phone in front of a customer.

Rhonda M S. 
Rating:
1.0

Water leak damage furniture

Guillermo G.  |  Overall Experience 
Rating:
1.0

Worst customer service ever

RYAN B. 
Rating:
5.0

Customer service was Awesome, friendly n very professional, alone with Great Humor

Patricia L. 
Rating:
3.0

Inform your customers that there is no need to make an online reservation because once you get to the Uhaul site the sales person is going to cancel it anyways.i made my reser for 2 days (48 hours).Six hours later am getting a call saying I needed to bring the truck.I decided to call cust serv Angela Y.answered my call this lady was rude/sarcastic, She had the audacity to try make me feel like it was my fault I couldnt continue with the one way conversation.i called back 10minutes later and Shayla answered what a huge difference she was polite,helpful and understanding .Uhaul your company needs a few hundred Shayla's.

FREDDY P. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Check out the trucks making sure all items trash beer can not under the seats on in the glove box.

CHRISTOPHER T. 
Rating:
5.0

the gentleman that helped me was very friendly and provided excellent customer service. I had a very good experience overall

BUDDY T. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Employees displayed excellent customer service.....

DORTHEA B. 
Rating:
3.0

Hard to figure out where to enter for returning van. First person not quite helpful, wanted us to back up to correct location. Second person was very helpful and said no problem, would move it for us and did.

Susan H. 
Rating:
3.0

Customer did not leave a comment.

JANETTE J. 
Rating:
4.0

Customer did not leave a comment.

Vincent Isagani V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLAVIO F. 
Rating:
5.0

You have a Manager at that store I believe his name is Dan he's amazing so personable you just feel like he cares thank you for that gentleman

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Said they could not do anything to call 1800 UHAUL and all they did was put you on hold and hang up

RAUL I. 
Rating:
5.0

Customer did not leave a comment.

ALICE O. 
Rating:
5.0

Only comment is that I had to wait till the staff made a new wire to connect to trailer to truck. Service was excellent.

ARMANDO F. 
Rating:
5.0

Great Job ❤

Jennifer M. 
Rating:
5.0

The staff could not have been any nicer or any more helpful.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

HENRIETTA D. 
Rating:
1.0

Customer did not leave a comment.

GENARO A. 
Rating:
5.0

Customer service was beyond superb at this location. When I tell you that every location should use this locations attention too detail and interaction with customers from the time we walked in the door very pleasant experience so much so if in the future I'm ever in need of any rental this is my go to location no matter how near are far, Gardena is my first thought process and yes I plan on passing the word that this is the go to location, I'm sure there are busy times but the way this staff worked together makes a big difference from check in to check out this here is a dream team location. Thank you.

WILL B. 
Rating:
3.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Good morning Overall great service “Dawn” was amazing excellent customer service and the young man that gave us our rental was also great with answering our questions and showing us where to find things on truck Only one problem ..gas tank was only on 1/4 of tank filled But thumbs up for your team and location

Martina R. 
Rating:
5.0

I felt they were doing everything to please the customer. Keep up the great customer service.

WILLIE F. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Great staff

JIMMY A. 
Rating:
3.0

Better Custer service, the wait is too long, and they want you to go get the truck and not bring truck to you . They do not inspect the truck before you leave, you just as well to check out the truck with any employees assistance ?.

Myrna R. 
Rating:
5.0

Great as usual

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Let customer know when your clerk ask what time will they have the per day rental back, the term of the contract changes from a per day rate to a return commitment hourly rate. This procedure is totally unfair to the customer.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE J. 
Rating:
3.0

did the fast check in, the manager said all trucks were reserved and could not have a truck. then 20 minutes later gave me the keys. super unprofessional.otherwise drop off employee was super nice.

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

Felix C. 
Rating:
3.0

I did not get a recipt emailed to me after they said they would

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
1.0

On Monday, 10/25/21, I submitted a CAF as well as a review of my experience through uhaul.com but have yet to hear anything. The review I sent on 10/25/21: I want to start off by saying Don at the San Diego location was amazing and incredibly helpful. He was the only employee I spoke to that was friendly and actually tried to come up with a solution. I was told my U-box would be delivered this past Saturday, 10/23. By Saturday morning, I hadn't heard anything regarding delivery time so I called the Gardena, CA location where the box was sent. I was told the delivery reservation for Saturday was canceled. Not sure who canceled it or why but it was canceled. I said ok, can I reschedule for today or tomorrow? I was told the soonest delivery date was Monday, 10/25. Ok fine, let's reschedule for Monday. The gentleman I spoke to said he was having issues with the system and he didn't want me to have to wait on hold but that he would continue working on it, resolve the issue, schedule for Monday, and if anything came up and he needed to talk to me again he would call but if I didn't hear from him, that meant everything was set for Monday. I knew I should've asked him to call either way to let me know but I didn't and lo and behold it's Monday morning, I hadn't heard anything, I called the warehouse where the box was supposedly sent, and was put on hold for 35 minutes. I decided to hang up, called back immediately, and was helped right away. That's when I was told that nothing was ever scheduled for today, 10/25. I've been transferred numerous times between the warehouse and the Gardena location. I have been given four different numbers to call. I was told that I needed to say that I'd like to fill out a CAF. When I asked to have a CAF filled out, I was hung up on. I called scheduling back and was told that a new delivery was scheduled for tomorrow 10/26. It was confirmed (confirmation #86956389) and I was told it would be delivered on 10/26 between 2:30 and 5:30. I don't believe anything that I've been told anymore since the answer changes every time and the Gardena location is beyond unhelpful so I called the 1800UHAUL number to double check that it was actually scheduled for Tuesday 10/26. That's when I found out that it was scheduled not for Tuesday 10/26 but for Wednesday 10/27. I called the regional number that I was given ending in 3430 to figure out what is actually going on since I am getting different answers every time I talk to anyone at the warehouse or Gardena. That's when I spoke with Don, the only uhaul employee who has been helpful and seemed to actually care. He said he submitted a CAF and then transferred me to Gardena location to find out if the delivery was tomorrow, 10/26, or Wednesday, 10/27 since he couldn't see on his end, I believe because he said the box hadn't been scanned in yet. The woman who answered was so incredibly rude and told me I just spoke with one of her employees who scheduled it for tomorrow. I explained that I spoke with someone else who said that it showed the delivery date as 10/27, not 10/26, so I was calling to find out which one it was. She rudely informed me that it was scheduled for 10/26 and that I would get a confirmation call tonight… But I've already got a confirmation number for delivery tomorrow so why would I get another confirmation call tonight if it was truly already scheduled for tomorrow? No one knows what anyone else is doing. It's so unorganized. This has been the worst moving experience I've ever had. No one seems to have any idea what is going on, the employees are rude and unhelpful. I wish I would've just used PODS instead.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

WINSTON Y. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Kevin Norrell has great customer service and as well as everybody else. One of the best groups in the Los Angeles area. ðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½

lawrence T. 
Rating:
5.0

The customer is always on point , friendly. helpful and respectful!!!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Nancy N.  |  Overall Experience 
Rating:
5.0

The staff there are always friendly, they are knowledgeable with any questions we ever have, the facility is always clean and the vans we have rented are the nicest and cleanest we have ever rented! Wish they had longer hours during the weekends to drop off the rental vans.

JAMES K. 
Rating:
1.0

This is the worst u-haul shop ever!!!! No dolly was in the truck which I ordered. A woman worker reluctantly brought it up when I mentioned it. They charge $24 for the gas cost for no reason. Never use again.

SHINSUKE S. 
Rating:
5.0

Very satisfied with my service

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

BELVIA J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

I do have one major complaint. The gas needle before leaving was off and I took photos. Upon returning the gas needle was not working as I put gas in the truck. The needle never moved from 1/4 tank. I ended up putting $50 worth of gas that I was not refunded a portion. I drove 40 miles and paid $35 for those miles. Your return the truck with gas policy is a gotcha loophole that I am not liking! People can't guess the exact return gauge for gas and you certainly can not with faulty equipment! Happy to use Uhaul, but certainly unhappy on this past visit!!!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Deandre H. 
Rating:
5.0

He rentado en otros lado y ahora prefiero esta locación muy buena atención..y muy amables.

IRIS G. 
Rating:
2.0

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

kenneth h.  |  Overall Experience 
Rating:
1.0

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Reiley W.  |  Overall Experience 
Rating:
5.0

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Alicia W.  |  Overall Experience 
Rating:
2.0

The lady was rude but the men were kind. Hours of operations are terrible.

Ronniesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wes K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RA SHAUN K.  |  First Impressions 
Rating:
3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orgine w.  |  First Impressions 
Rating:
5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  First Impressions 
No reviews have been submitted for this location.

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