Customer Reviews for U-Haul Moving & Storage of Gardena

Clasificación:

5.0

The agent was amazing . Her customer service quality are great Thsnks

Clasificación:

2.0

My truck was parked behind another one, so the U-Haul rep said to take the one in front and she would email the revised contract to me for the equipment. I took a picture of the odometer and gas gage before leaving the lot. I brought it back with more gas than was in it before leaving the lot but they still charged me for not bringing it back with enough gas. Evidently the contract that was later emailed to me had more gas listed than was actually in the tank. Complained to the service rep at the counter when I turned the truck in and showed her the picture of the odometer and gas reading prior to my leaving the lot. She said it didn't matter since its my responsibility to check the contract. Never mind that I didn't even have the contract emailed to me yet when I left the lot. Had to pay an extra $30 fee + $20 gas for their mistake. Poor customer service.

Clasificación:

5.0

Easy access and friendly staff

Clasificación:

1.0

Advertise real prices please

Clasificación:

5.0

Wait time like 15 min just seat in my car just to drop the trailer the they were VERY friendly!!!!

Clasificación:

5.0

Great and professional service in every way. I would recommend this location to everyone. Great polite and understanding staff team. Clean and spacious.

Clasificación:

4.0

very well done

Clasificación:

4.0

This was the first time in a long time where I've had a great experience from start to finish from U-Haul. They need to remember to inform customers on the necessary equipment needed when renting certain vehicles and trailers. Thanks to Ray he got us on our way without a serious delay.

Clasificación:

1.0

The staff is not helpfull

Clasificación:

5.0

The staff was super pleasant and knowledgeable, which made my checking out quick. Very clean professional service center for Uhaul! I must say the it's very clean when you walk in and organized. I could see all boxes and price's . The truck was clean and no funny smell. Gracias

Clasificación:

4.0

Return my money owed to me Ina timely manner I need my money.

Clasificación:

4.0

The manager Donnis was extremely helpful. He went above and beyond to help us. We decided to empty the pod at the UHaul location, instead of it being delivered, but I didn't realize I had to schedule that. Donnis, took the time to find the pod and bring it out for us. If you offer any type of recognition for great service, I hope you will recognize Donnis.

Clasificación:

5.0

It wasn't so much this location that was the issue as it was having a truck when we reserved one and that is more of an issue with dispatch and not this facility. We reserved trucks on several occasions through the website and even a storage unit that we never got. We had to take a trailer with our last trip because the size truck we rented was not available. It made moving a complete nightmare. Cancelling movers last minute and then taking a trailer when we didn't need to AND we had to take the trailer attached to the truck which made moving items on the truck Much Harder. The lack of trucks and switching things out caused us way more stress and money.

Clasificación:

4.0

Shorten the wait time for assistance in the store.

Clasificación:

5.0

Nothing… the team was excellent from the young lady who answered my questions on the phone to the young man that checked me out. The pickup truck was clean and more than adequate and the return was easy. Very positive experience and I will definitely refer people to this location

Clasificación:

1.0

Too expensive to use , overcharged on gas, never again

Clasificación:

5.0

Servicio al cliente de excelencia.

Clasificación:

5.0

Customer service was great.

Clasificación:

2.0

Have more people in the register. Have your employees take a customer service crash course (work on less attitude, better communication, and overall helpfulness). Do regular maintenance on the trucks. Ours was leaking oil and we had to drive back to get a digger truck. We didn't get our money back in the gas we pumped nor an extra hour for our time spent driving back and forth

Clasificación:

3.0

It was not such a great experience. The faculty dies not have an elevator. One person had to carry mattresses and heavy stuff upstairs. No help at all. It took a long time to do the work. We were charged for an extra day because it was late or after hours when we finished unpacking

Clasificación:

5.0

I did not like that your employee used his personal phone to do a head shot of me and my drivers license to put on you website. Also the hitch was not operable.

Clasificación:

4.0

You hardly could see from front windshield.

Clasificación:

1.0

After reserving a car hauler at Torrance and I got 5-6 email verifications, I was called at the last minute they had no trailers. Was sent tp Haul in Gardena. On their trailer, chains had been stolen, the wiring coupler gone, no license plate, and when I finally left, the trailer had no brakes and when ever I stopped the trailer, it would slam forward rotating the coupler. I had to go 300 miles with the fucking thing slamming into the back of my van. U haul of Torrance cancelled a reservation 2 weeks ago when after I reserving a hauler, they didn't have one. I will never rent from u haul again. I'll buy my own trailer. I tried calling Gardena U haul back and they didn't answer the phone. I called Haul service and was told there was a 20 minute wait for them to answer the phone. Your employees don't give a shit about your customers or your equipment. There was absolutely no apology, no offer of reduced cost, and I'll make sure the thousands of people who come to see me race my cars and follow me on google and instagram know how I was treated by U Haul.

Clasificación:

5.0

The technician was absolutely fabulous who helped us no improvement needed at time of rental

Clasificación:

5.0

Staff and management were both superb!

Clasificación:

2.0

Customer service was horrible. Over charged for rental, when I call to dispute I was rushed off the phone and advised to call manager cell phone. No answer and messages were full so I couldn't leave a message. I felt my business is not needed so I will go elsewhere.

Clasificación:

5.0

Excellent customer service

Clasificación:

1.0

I rented a truck Saturday at 8am went on Sunday to return it at 7:30am store was closed and no employees on grounds so I waited till I saw someone at 8:15 I gave him the keys when I got the bill they charged me an extra day it says that I returned it at 9:15am but in the cameras they could clearly see I was waiting there since 7:30 am

Clasificación:

5.0

Keep up the great customer service Keep providing reliable trucks and vans.

Clasificación:

2.0

Way too expensive. Van burned gas a whole LOT! Wasted my money

Clasificación:

3.0

Xx

Clasificación:

2.0

After walking over the truck. The agent said i was good to go. When I came back they were highlighting damage from long past. I drove the truck 16 miles. The damages were obviously old but didn't have an “x”. I am a regular customer and know I didn't damage this truck that had over 100,000 miles. Your process of placing “x”'s is not sufficient.

Clasificación:

5.0

Gracias

Clasificación:

4.0

Personnel were very helpful, and the return was easy. Great return attendant.

Clasificación:

4.0

The staff was curious and nice , but did not pull up the truck to the front for me, handed me the keys and said the truck in the very far back right , had to walk to the back to pick up myself with no inspection, and said if there was any damage or anything wrong with the truck just to take a picture and send to them. Not very professional.

Clasificación:

5.0

Nothing.

Clasificación:

5.0

Vehicle needs to be clean after using

Clasificación:

4.0

More staff.

Clasificación:

5.0

Maintain your equipment.

Clasificación:

5.0

The "gas cap is not closed" light stayed on for a while, even after I checked to make sure it was closed. There also was no padlock on the truck's back door.

Clasificación:

5.0

You can lower the price of the miles on the weekend wanda

Clasificación:

5.0

i did all online so when i got to my truck ready to go. when i returned the dropoff was easy. ill use again for sure

Clasificación:

5.0

Can't get any better when U haul teams know you by name! Great Team

Clasificación:

5.0

Had a problem using credit card other than that great

Clasificación:

4.0

Friendly customer service. Quick response

Clasificación:

5.0

I really enjoyed how to fast it was. Being my first time ever renting a U-Haul. Donnis made the transition very easy, and helpful. I would recommend him 100%.

Clasificación:

3.0

Not give a rental on e, have a clean rental without mud in it.

Clasificación:

5.0

great customer service. great staff. good truck. in and out. my fourth time at this location. good job

Clasificación:

5.0

Extremely good at pick up location

Clasificación:

1.0

They put an old tire. They kept my new tire. I am very upset because you are stealing from me?

Clasificación:

5.0

Donnis Broussard provided excellent customer service! He was very friendly, yet professional!

Clasificación:

5.0

Please spay down the dirt and debris a bit before hand to customer would be nice, other than that really well facility and friendly 😊, thanks

Clasificación:

1.0

They have a young girl working there with a 1% battery on her, she gave me the keys and sent me on my way to look for the truck and take dolly I rented along for the walk. Come to find out the truck was blocked by other truck so then back to the office I went… talked to the manager, he handles it but didn't acknowledge it, just brushed me right off.

Clasificación:

5.0

Great staff and location was very clean!

Clasificación:

5.0

Verry nice servise

Clasificación:

5.0

Front desk great help staff nice

Clasificación:

5.0

Every one on the team doing a fantastic job. I'm very sure it's due to the leadership that I've seen in action..over and over by Mr. Donnis.

Clasificación:

5.0

Love the friendly service

Clasificación:

2.0

Faster service, and not have employees sit 15mins before asking if you need help

Clasificación:

3.0

The older female staff was extremely rude and not helpful.

Clasificación:

1.0

I was told the facility had an elevator and it didn't. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie's. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.

Clasificación:

5.0

The staff was very nice, courteous and helpful!

Clasificación:

4.0

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Clasificación:

1.0

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Clasificación:

4.0

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Clasificación:

4.0

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Clasificación:

2.0

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

Clasificación:

5.0

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 

Clasificación:

1.0

Water leak damage furniture

Clasificación:

2.0

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

Clasificación:

1.0

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Clasificación:

5.0

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Clasificación:

2.0

The lady was rude but the men were kind. Hours of operations are terrible.

Clasificación:

2.0

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Clasificación:

5.0

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

Clasificación:

5.0

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

Clasificación:

5.0

Incredible

Clasificación:

1.0

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Clasificación:

5.0

Needs lights in storage rooms

Clasificación:

1.0

First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim

Clasificación:

5.0

Staff was very helpful .

Clasificación:

5.0

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Clasificación:

5.0

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Clasificación:

3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

Clasificación:

5.0

The staff was extremely friendly and helpful

Clasificación:

5.0

Donnis Broussard is always professional and helpful.

Clasificación:

1.0

It is impossible to talk to someone at the location over the phone.

Clasificación:

5.0

Everything was good convenient

Clasificación:

4.0

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

Clasificación:

5.0

Treated me with respect and offered additional services

Clasificación:

5.0

All good only I suggest some electric outlet

Clasificación:

5.0

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

Clasificación:

5.0

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Clasificación:

5.0

Very professional and they meant all of my needs

Clasificación:

5.0

Thanks for your understanding n help

Clasificación:

4.0

Nice secure place with a friendly staff would recommend them to friends and family

Clasificación:

5.0

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

Clasificación:

1.0

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Clasificación:

5.0

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

Clasificación:

5.0

Na

Clasificación:

2.0

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

Clasificación:

2.0

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

Clasificación:

5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

Clasificación:

1.0

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Clasificación:

2.0

I use your storage space and my stuff got damage and no one could explain why

Clasificación:

5.0

outstanding service and nice guys

Clasificación:

5.0

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

Clasificación:

3.0

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Clasificación:

5.0

The staff was very attentive and personable. I will always use this facility. Don't need storage but will always refer. Thank you for all your help

Clasificación:

5.0

Had a good experience everyone was helpful.

Clasificación:

4.0

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Clasificación:

3.0

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Clasificación:

1.0

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

Clasificación:

3.0

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.