Comentarios de los clientes para U-Haul Moving & Storage of Gardena

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Gardena

Clasificación general:

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JUDITH K.
Clasificación:

Thanks for your help

OLIVER J.
Clasificación:

El cliente no dejó un comentario.

Dawn W.
Clasificación:

El cliente no dejó un comentario.

Jackie B.
Clasificación:

El cliente no dejó un comentario.

Irene B.
Clasificación:

None

JENNIFER M.
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El cliente no dejó un comentario.

ELIJAH K.
Clasificación:

El cliente no dejó un comentario.

JAMIL J.
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El cliente no dejó un comentario.

Leonard M. | Overall Experience |
Clasificación:

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

GREGORY G.
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Customer service was great and we will use U-Haul again in the future when needed.

KEITH J.
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Additional staff on the sales floor/register

SANDRA D.
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El cliente no dejó un comentario.

Anthony H.
Clasificación:

Be accurate in advising customers on process. We had a one way and asked to confirm our drop off which was closest to our end point. We were told that we could drop it "wherever we wanted" and not to worry. Then I rreceiveda text to another location which was further away. Also, the windows were dirty. Everything else was great!

john S.
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El cliente no dejó un comentario.

Tina D.
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Everything was great, customer service, equipment no complaints

Benjamin S.
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Make sure the lock on the lift gate has a key attached to car keys ring.

Elwon S.
Clasificación:

After making reservations at another site, I went to the location with a reservation number but location was a smog shop. This place was shut down. I received a call from U Haul asking if was going to pick up the truck had reserved. Told her of my bad experience and she told me my truck was to be picked up at another site. I told her I just went to the address I was given. Also the number I had was not to U Haul. It belonged to a moving company.

Tonette G.
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El cliente no dejó un comentario.

andrew C.
Clasificación:

One thing they could improve on is vehicle maintence. The gmc 10 foot truck we rented had issues starting, the driver seat was slightly slanted causing the dtiver pain and there was no sun visor on the driver side. The vehicle ran well, but i would not have felt comfortable driving that gmc longer than around town. Customer service was great, the associates were friendly and caring.

Andrew S.
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El cliente no dejó un comentario.

Orlando M.
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El cliente no dejó un comentario.

RAKISHA M.
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El cliente no dejó un comentario.

MARIO V.
Clasificación:

A1 Service

KEITH T.
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El cliente no dejó un comentario.

Byron S.
Clasificación:

They were great and very professional

GUSTAVO C.
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Very good fast service in 10mns out to road thanks

Joi G.
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At the location The service was exceptional! The staff was professional and friendly. I see nothing that needs to be improved on at the physical location. The only issue I had was with the person on the phone Jennifer calling to confirm my mobile check in/pick up with the person I listed. She was unprofessional, she didn't greet over the phone just hung after she got confirmation.

Ernesto M.
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El cliente no dejó un comentario.

ALEJANDRO A.
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El cliente no dejó un comentario.

SHAWNICE C.
Clasificación:

Over charged and charged for things I didn't receive. NEVER AGAIN!!!

HYE J.
Clasificación:

El cliente no dejó un comentario.

EBERT R.
Clasificación:

Van needs a carwash. The inside is fine. The people are helpful - which is very important. The transaction from reservation to pick-up to drop-off is great, super easy to deal with Uhaul.

Mark L.
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Excellent Customer Service

Andrew R.
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El cliente no dejó un comentario.

AVERY S.
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the young man was very friendly great customer service, he did a good job

Paul C.
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El cliente no dejó un comentario.

Teklu T.
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El cliente no dejó un comentario.

STEPHEN H.
Clasificación:

El cliente no dejó un comentario.

VIRGINA A. | First Impressions |
Clasificación:

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

MORRIS O.
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Easy to get in and easy dropoff. Couldn't ask for more. Very professional.

Kenyatta M.
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They always provide excellent service!

Timothy C.
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El cliente no dejó un comentario.

LILLIAN C.
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My Thanks to the men working assisted me on that day..

LUISA A.
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El cliente no dejó un comentario.

Francisco M.
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El cliente no dejó un comentario.

Robert L.
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You guys did great - I'll be renting another truck next month. Thanks - r lee

Spencer W.
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In my opinion the way this store is run is just right for the product. Each person has sufficient knowledge to properly inform the customers as to how best to select and use the rental and support items needed. Nice Job to all!

Maurice S.
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U all need 2 put gas in the truck before someone picks it up

Michael G.
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The staff was very friendly. Christian was very helpful with hooking the trailer to my truck.

Gloria W.
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Keep giving great service

Abel M.
Clasificación:

The u haul employee didn't check the u haul van with me and the amount of actual fuel was than what the contract stated. I took pictures of the vehicle including of the fuel amount. They charged me $33.00 extra for the fuel. I returned the vehicle with the same amount of fuel as when I rented it.

Gilbert B.
Clasificación:

best service in location all way happy

Carlos C.
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El cliente no dejó un comentario.

Stephen L.
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The staff here are professional courteous and attentive. When I first arrived I was worried because I had a lot to do and the lobby was packed however the staff worked with a sense of urgency that alleviated my fears and got me out and on my way within in a few minutes of arrival. When the day was expected to be stressful the U-Haul staff made my day easy and quick. At the end of the day I was physically and mentally exhausted ( I am 43 and way out of shape) the staff checked in my vehicle and got me out in minutes. God Bless all of you and thank you for your hard work !

MICHAEL W.
Clasificación:

While the document indicated there was 1/2 tank of fuel, there was less than 3/8th's of a tank of gas. I had to put $22.00 of fuel in the truck for going less than 7 miles, which should have only been 1 gallon of gas.

Patrick T.
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I like the fact that they will reach out to customers for reminder. Sometimes, you forgot the time when busy packing.

MICHAEL W.
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Great no outstanding customer service support.

dick M.
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Ms. Wendy was extraordinary. During my wait, she had two customers that were, to put it mildly, obnoxious, disrespectful, and certainly aggressive. Ms. Wendy maintained her professionalism and composure. Well done Ms. Wendy. You have my vote.

MATTHEW AARON J.
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They forgot to include our furniture dolly that we rented.

RYAN G.
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Everyone i dealt with on this day was very professional and helpful, they all exceeded my expectations. 2👍👍

Lorri T.
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El cliente no dejó un comentario.

Jose F.
Clasificación:

Improve customer service and communication

Adreena B.
Clasificación:

It was smooth and easy rental and return I believed we left our walker brand née let me know Thank you

Patrick W.
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Steering wheel not aligned, oil light on, and shakes on the freeway once you pick up speed above 50 miles. I was stranded for four hours and was forced to drive the same truck. The manager we spoke to told us that our opinion of the safety of the vehicle was unintelligent or “let some one with some intelligence drive it and see” and then decided not to tow the truck after only having the mechanic drive one mile. It was a nightmare with no accommodation.

Domonique R.
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El cliente no dejó un comentario.

DUSTIN B.
Clasificación:

El cliente no dejó un comentario.

Nathan D.
Clasificación:

Like have the fucking truck that I made a reservation for.

LISA A.
Clasificación:

I am grateful and appreciative that I was able to rent a truck at the last minute. Your customer service waiting time is ridiculous and needs to be managed better. I understand companies have scaled back their staffing due to the pandemic, customers should have the option for a call back instead of waiting over 45 minutes.

Shawna H.
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El cliente no dejó un comentario.

Melissa S.
Clasificación:

It's always a pleasure to see Mrs. D (Dietrich) she is always willing to assist me early mornings on Saturdays. She is very polite and greets me with a warm welcome. Very efficient as she move the line right alone in the morning helping to keep the wait time down to a minimum. Thanks for your customer service it's greatly appreciated. Melissa c/o Sweet N Sassy Balloons

RICHARD H.
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El cliente no dejó un comentario.

BRADLEY S.
Clasificación:

Make sure their is not a transmission or emissions warning light on the display.

Shamika H.
Clasificación:

The location customer service was superb. The call center customer service representative that called me on 10/27/20 at 3:53 pm. was the worst call I have every day in my 40 years of living. She was far too compatible in her position to be extremely rude to a customer. I ask that upper management that is not connected to this center to review the call.

ANGELICA A.
Clasificación:

Customer service was horrible at ALL points. No one was wearing a mask properly or at all. Can the employees pretend they care. Or at least wear a mask properly when dealing with customers.

Isabel V.
Clasificación:

El cliente no dejó un comentario.

Brian U.
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Received great service. Didn't have to wait long. They had me in & out in a couple of minutes. Very polite & nice worker's.

DAJAUNA M.
Clasificación:

Rapid service, Manager is awesome, and extremely friendly

Lashawn J.
Clasificación:

Check in wait time was horrible

MELISSA R.
Clasificación:

Even though I had to go inside to change the driver information. The truck would have still not been ready for pick up when I initially asked for mobile check out. Upon receiving the Keys, I went outside to locate the truck and it was still parked with the other trucks. The customer personnel was on a personal phone call and didn't take pulling the truck out in a timely manner. I had to also tell him that I was missing a utility dolly as I checked the back and there was none. Also the mirrors were pulled in and I had to stop the vehicle after driving off to pull them out so I can see the road. Personal call should not be taken during working hours. It's unprofessional and it's obvious that that items were missed when picking up a truck. Besides all that, it was clear that the truck wasn't cleaned or sanitized.

Rosalind W.
Clasificación:

Have more dollies

charles W.
Clasificación:

El cliente no dejó un comentario.

ANTHONY W.
Clasificación:

I wouldn't recommend uhaul. I was extremely disappointed that my uhaul was cancelled at 6pm the night before we were planning on moving, trying to scramble and get another truck and finding out we had to a rent a much smaller truck which did not allow me to put everything I needed to move. I will be making multiple trips with my small suv. I ve told many of my friends and they're appalled by that kind of treatment of a customer. I don't care if it's one way or round trip... a reservation is a reservation!!!!!

Alan S.
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They ripped me off big time was never told about a $30 fuel fee was never told I had to bring the vehicle back with the same amount of fuel you guys are Crooks

Michael W.
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El cliente no dejó un comentario.

HOWARD E.
Clasificación:

The equipment, service, facility & experience were all outstanding. This is a great U-haul location.

Eric L.
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Awesome customer service and friendly staff!

David H.
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El cliente no dejó un comentario.

SOLEAZA L.
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El cliente no dejó un comentario.

JUAN S.
Clasificación:

EXELENT SERVES, NICE PEOPLE

Elise D.
Clasificación:

El cliente no dejó un comentario.

YOSHINOBU I.
Clasificación:

I only had the truck for couple of hours and drove only 6 miles. Gas gage was the same at time of return as when I left . They charged me $20.90 for fuel. There's no way 1/4 tank of fuel was used for 6 miles drive

Monique H.
Clasificación:

El cliente no dejó un comentario.

Melanie A.
Clasificación:

N/A

Marc H.
Clasificación:

The person who checked in my return looked at the wrong gauge for fuel. I was charged $14.25 but brought the truck back with 5/8, not 1/2 a tank. There's a gauge above the fuel gauge that was at 1/2. I sent a picture in as my backup. Please refund the over charge of $14.25 after you review the email and photo. Thank you.

Vamonica B.
Clasificación:

Provide them with the same excellent customer service I received

Sabina Y.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

Jeremiah R.
Clasificación:

Don't be ghetto. People just don't care. Look tired. Smell like weed. Just not professional. Literally just like they hate life. At least smile or something. Got the van with 2 miles until E when they said it should be quarter tank. Then they tried to charge me when I brought it back.

MIKE S.
Clasificación:

By returning the truck I asked 3 times one of Uhaul representatives to take notice of milage I provide me receipt. Guy was simple high and was able to do so,then I got help from manager. I can understand Satarday afternoon.... But I think Uhaul cares about own reputation.

JALA C.
Clasificación:

This was probably the best helpful and efficient uhaul experience ever .

Melissa S.
Clasificación:

DeVohn is extremely helping and professional. Always a pleasure as I frequently visit this location for my business needs. I have observed him assisting other customers and myself with expectations customer service. he frequently goes above and beyond to provide alternative solutions to assist the customer needs. Thanks for always being so helpful. Melissa c/o Sweet N' Sassy Balloons

Jessica S.
Clasificación:

El cliente no dejó un comentario.

orgine w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ken G. | Overall Experience |
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The staff was extremely friendly and helpful

William G. | Overall Experience |
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Donnis Broussard is always professional and helpful.

BRENDA C. | Overall Experience |
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It is impossible to talk to someone at the location over the phone.

tanya w. | Overall Experience |
Clasificación:

Everything was good convenient

deardra w. | Overall Experience |
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El cliente no dejó un comentario.

lises r. | Overall Experience |
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Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

paul m. | First Impressions |
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Treated me with respect and offered additional services

MAURICIO C. | Overall Experience |
Clasificación:

All good only I suggest some electric outlet

URSULA H. | Overall Experience |
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I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

donna w. | First Impressions |
Clasificación:

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Vivian W. | First Impressions |
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Very professional and they meant all of my needs

dorean g. | Overall Experience |
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Thanks for your understanding n help

Gary S. | Overall Experience |
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Nice secure place with a friendly staff would recommend them to friends and family

Vivian W. | First Impressions |
Clasificación:

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

ALISA T. | Overall Experience |
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There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Ian N. | First Impressions |
Clasificación:

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

SABRINA R. | Overall Experience |
Clasificación:

Na

Shakera H. | Overall Experience |
Clasificación:

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

catherine a. | First Impressions |
Clasificación:

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

tonya s. | First Impressions |
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My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

WILLIAM E. | Overall Experience |
Clasificación:

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Stacy W. | Overall Experience |
Clasificación:

I use your storage space and my stuff got damage and no one could explain why

Michael B. | Overall Experience |
Clasificación:

outstanding service and nice guys

Alexander C. | Overall Experience |
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I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

YVONNE B. | Reservation |
Clasificación:

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Maryann J. | Overall Experience |
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The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

phillippe s. | Overall Experience |
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Had a good experience everyone was helpful.

ANGELA H. | Overall Experience |
Clasificación:

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Tameka F. | Overall Experience |
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I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Jonathan B. | Overall Experience |
Clasificación:

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

RHONDA M. | Overall Experience |
Clasificación:

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

Sherman H. | Overall Experience |
Clasificación:

No comment

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