Customer Reviews for U-Haul Moving & Storage of Gardena

4,940 comentarios

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wanda L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEWANDA H. 
Clasificación:
5.0

The staff was Amazing, I have never rented a Uhaul before but the staff was super Nice, Professional and Helpful. Definitely recommend this location Thank You Guys

EVA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

Great Service

Jerome B. 
Clasificación:
1.0

U Haul attendant somehow Mixed my contract with another person and i am being overcharged by 03003 miles more than i actually drove creating stress and uncertainty and i am not sure if i will be renting with U Haul in the future. I do not understand why the manager did not reach out and try to help me straighten this out

Javier L. 
Clasificación:
5.0

El cliente no dejó un comentario.

herbert P. 
Clasificación:
5.0

Have me working there I speak Spanish very well n I ran U-Haul for my Daddy in Maywood many years ago n I ran Storage for 10 years I'm unbelievable in 1 year my occupancy was a 100% n made a Xtra 24.000.00 a month

Anthony H. 
Clasificación:
5.0

Helpful and courteous personnel. I forgot my phone and needed to get a ride home and an employee lent me his phone to call a cab. Next visit I forgot to bring a mask to wear in the uber. An employee gave me one. Very kind.

PAULA K. 
Clasificación:
1.0

Gas was totally empty in the car But they charge to me 1/4 tank gas

Peter L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tarun Tej V. 
Clasificación:
1.0

This truck was completely empty started sputtering not even a mile down the street barely coasted into the gas station. Then I asked why they charged me they said I didn't bring it back at the right fuel level. To start off they said the printer was down could give me the papers said everything was ok it wasn't. And to charge me 153 dollars for fuel that didn't exist. To this day the manager has not got back to me when I went he wasn't there called multiple times, after holding forever to get told he just left. I think I will not refer anyone to uhaul very unprofessional.

Francisco S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deysi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

Everything went very well but the drop off service was very poor they need to work on customer care that's all thank you.

carlos A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eddie W. 
Clasificación:
5.0

Excellent service, they do as they say, cool people as well

Ryann J. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Special thanks to Javon (or (Davon) who told me where to find the nearest gas station and that newer trucks have a camera inside. Great experience!

GloriaShell M. 
Clasificación:
5.0

Tim has excellent customer service skills.

cubby M. 
Clasificación:
1.0

The car I chose did not fit on the trailer you have so it was a waste of time

Craig P. 
Clasificación:
5.0

Originally had a reservation at Rancho Dominguez location but they failed to fill my guaranteed reservation, they did help me find another one but still had to deal with down time , but will still rent in the future .

Armando M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
1.0

So many U-Hauls but the fucking van needed to be returned to that specific one. Fucking ridiculous

marcos R. 
Clasificación:
5.0

Customer service was great when I came to pick up the trailer I was probably greeted and the young lady was very nice and courteous

jay W. 
Clasificación:
5.0

Very helpful friendly well stocked and clean

Jacquelynn J. 
Clasificación:
3.0

This location needs to improve by checking in equipment the day it is returned. I had my best friend return a utility dolly for me on September 1, 2022. I rented for only one day, on August 31, 2022. I even verified with a team member over the phone on it's return on the same day and they confirmed it was received. However, I get a call today on September 10, 2022, asking if I returned the equipment. This very disappointing that employees are not doing there jobs properly and throughly. I should be charged for one day rental only. Thank you, Kimberly Houston 323.841.5200 Contract #18662677

kimberly H. 
Clasificación:
2.0

The truck was dirty. There were any in there and dirty napkins. I asked if there was another truck and I was told no that was the only 1 way truck there was. He then wiped it down with something but the ants were still there. I had to spray the truck myself and the day I drove it there were still ants crawling on me.

Azure A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard J. 
Clasificación:
1.0

Maybe change managers. I and 5 other customers waited 30 minutes for service. One employee was on lunch. I guess the other was the vehicle person and did not deal with the register or office. The office area was a ghost town. The computer left on, an iPhone left on the counter. If we were dishonest people, we could have robbed them blind. Then when I called the manager who had left 40 minutes before I got there was more unpleasant and irate to speak with and in no way tried to rectify the problem. When I said is there some discount for poor customer service, he said no and was more offended than I, a paying customer, who had already waited over 30 minutes. Will I go there again, NEVER…

Angela Y. M. 
Clasificación:
5.0

Perfect customer service

Mohsen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
1.0

They stole your money :( they charge extra , don't go there

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Wenndy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

kristina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold R. 
Clasificación:
5.0

Just keep doing what your doing which is excellent, thanks.

Emory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAZIM A. 
Clasificación:
5.0

Booked everything online. Very easy and inexpensive. Gracias

Carlos O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
5.0

Keep helping costumers and make everything easy and helpful for everyone thanks

Georgina O. 
Clasificación:
1.0

I got charge for two day on my car no one call give the some excuse like it's my first time at U-Haul. They over charge me and didn't take care of the equipment at all.

Joakim D. 
Clasificación:
5.0

Great customer service.

Alfonso V. 
Clasificación:
5.0

Excellent customer service

Derrall D. 
Clasificación:
5.0

This is the go to location. It is trusted, tried and true. I appreciate all they do.

Yvette Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

California F. 
Clasificación:
5.0

Both the behind the counter and the field employees were excellent. Courteous, friendly, helpful, humble, and caring. Will definitely use them again..

Rupert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron R. 
Clasificación:
1.0

Not charge $20 for convenience fee even when you turn in on time online More employees able to service customers Employees who are careful and don't give you the wrong key and waste your rental time

Jamie G. 
Clasificación:
1.0

Bad service rude and alot of errors made by workers

Araceli L. 
Clasificación:
5.0

Don at Gardena Uhaul was excellent in helping me coordinate around my movers. I was in another state so the move took a lot of time to arrange and Don made it less stressful. He went above and beyond to help me. On the day of my move, Kevin also provided excellent service and coordinated with Don to assist me. Huge thank you to both Don and Kevin for excellent service! Also, the local New Jersey moving company that dropped off and picked up my Ubox was very good. They were timely, professional and got the job done.

Agatha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

trung T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
5.0

Awesome

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina R. 
Clasificación:
1.0

How about not charge people for gas when you bring it back the same way you took it? And then charge a $30 fee on top of the gas. Y'all are crooks.

Luis J. 
Clasificación:
5.0

None at this time.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo M. 
Clasificación:
5.0

Ninguno

PETER F. 
Clasificación:
5.0

I had no problems at all. Very good service..

Thomas B. 
Clasificación:
1.0

I use trailer one day they charge me more then a week

Gerardo V. 
Clasificación:
5.0

I am very pleased with the service performed by personnel. However, the online checking iin somewhat annoying and time consuming especially to those who not savvy With this type of technology. Try to make it easier.

IVAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
1.0

Poor customer service

DaMon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerome M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Isabel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniil K. 
Clasificación:
4.0

Very good customer service

Derrall D. 
Clasificación:
5.0

Couldn't have been better. What a busy location and the staff was very professional.

RICH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
1.0

Worst place to go to rent a uhaul. I have rented uhaul for years and never had an issue with other locations. I had reserved a certain vehicle and when i got there, they tried giving me something different because the one i reserved was not available. So i had to pay more money for a size bigger. The truck was completely dirty, i had to stop by and clean all the windows because they were really dirty to the point that it was unsafe. I returned the vehicle with 5 hours and they charged me for another day claiming i was late. They had given me a 4 hour rental with out my knowledge and charged me twice because i returned within 5 hours!! Total fraud. When i tried talking to front desk, they even admitted its a clitch in the system because minimum rental is 6 hours but still refused to refund me the extra charges and gave me a 800 number saying to call the number and to move out the way so they can help the next person. Horrible customer service.

Armando R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
1.0

The representative, LaNiyah Neal was rude and unprofessional. As she was supposed to assist me, she felt the need to ask her co-worker about male/female relationships by explaining her situation. I had to ask her to please refrain until to leave and retrieve the assigned van. Also, I emailed the manager, Donnis Broussard to complaint that the odometer was not reading correctly. The manager did not reply to me email and they over charged me. I will be contacting the state department who regulates your company since your manager decided not to contact me.

kim G. 
Clasificación:
3.0

I'm disappointed because I was charged for an additional day despite me coming before my 24 hour time frame It would be a great practice to make a customer initial day and time of return in order to be made fully aware and confirm to a customer that the time verbalized supersedes the expectation of a 24 hour rental This would avoid miscommunication, assumptions and conflict Setting your company and the customer up for successful transactions and interactions

Chantal F. 
Clasificación:
5.0

Always a pleasure to deal with your people . Very polite and prompt

Patricia B. 
Clasificación:
5.0

Great people to rent from. Lots of options and a good amount of vehicles. The management is qualified and helpful.

RICH H. 
Clasificación:
5.0

Excellent Customer Service.

Anthony J. 
Clasificación:
1.0

Long lines, person at the desk did not know what he was doing. Overcharged on furniture pads and utility dolly. I called back to get correction on billing person was rude and refused to help me. I called the corporate number and waited for over 60 minutes to get help and the agent disconnected me. I would never use U-haul again if I can help it.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanyx M.  |  Overall Experience 
Clasificación:
5.0

The online self-check-out process was slow and frustrating , and ultimately failed. Dropping the contract in the return box should have been the first option!

Andrew R. 
Clasificación:
1.0

Employees could careless about trying to take care of you. Long line for people checking in to get trucks and one employee decided it was a good time to count her cash drawer, 12 minutes counting charge then decides it was time to get back to checking people in… 40 minutes in line. Never saw anyone pay for anything with cash… also not fair that I got the truck at 10:40 but my reservation was for 10am. I was there at 10am but didn't have a truck until 10:40. But I still had to have it back by 10am on return day. Also the truck was almost dead empty, 26 miles until empty it said when I got in. Went straight to the gas station before being able to do absolutely anything else… And then there's return day: Go to drop off no one outside? Guy inside says wait outside, 15 minutes later go back inside and guy says same thing… 10 minutes later I go in and drop keys on desk with guy and said 25 minutes no one outside here's your keys, bye… Always use uhaul when I need a box truck but never going to this location again, I'll happily drive farther to not deal with that nonsense again…

Brad M. 
Clasificación:
2.0

It took too long to rent the van. I walked in at 8:40 am with five people in line. Only one person was helping rent out vehicles. I didn't leave until 9:45am

Byron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tuan T. 
Clasificación:
5.0

Crew helped me every step of the rental both outgoing and return. I have a location closer but I will be using this location.

Walter C. 
Clasificación:
5.0

Awesome Customer Service, They Always treat me really well,

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mynor Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGO J. 
Clasificación:
4.0

The customer service was good and easy to reserve.

Kimberley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucious H. 
Clasificación:
5.0

Nada

Ray B. 
Clasificación:
5.0

Very friendly workers, professional service as usual

Yoshio O. 
Clasificación:
1.0

The rental truck was given to me without the key to the back so I couldn't open to load my belongings

Doris M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL T.  |  Overall Experience 
Clasificación:
5.0

The Manager is Extremely Amazing!!!!!!!! Thank You for All your help. And of the staffs.

Blanca P.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful

Janae H.  |  Overall Experience 
Clasificación:
1.0

Very poor customer service was trying to get a storage unit and both units was occupied and when staff was trying to contact the manager his phone e was going to voice-mail and never returned phone calls the two young men's that was there was so helpful the young lady that was there was not helpful at all I was there for three hours and still didn't get storage that is why my move in and out date is the same because both units was occupied with locks on them when they was showing available and was not so they don't know their inventory and it is a inconvenience to customers I would never recommend or use this location because of poor customer service

Ami R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ejike u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick D.  |  First Impressions 
Clasificación:
3.0

The older female staff was extremely rude and not helpful.

Tajanae A.  |  Overall Experience 
Clasificación:
1.0

I was told the facility had an elevator and it didn't. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie's. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.

Jason or Dianna E.  |  First Impressions 
Clasificación:
5.0

The staff was very nice, courteous and helpful!

deandrea f.  |  First Impressions 
Clasificación:
4.0

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Felisha B.  |  First Impressions 
Clasificación:
1.0

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Ronniesha H.  |  Overall Experience 
Clasificación:
4.0

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Talmadd T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA P.  |  First Impressions 
Clasificación:
4.0

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Talmadd T.  |  First Impressions 
Clasificación:
2.0

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

lisa w.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 

Chrislynn O.  |  Overall Experience 
Clasificación:
1.0

Water leak damage furniture

Guillermo G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent Isagani V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy N.  |  Overall Experience 
Clasificación:
2.0

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

kenneth h.  |  Overall Experience 
Clasificación:
1.0

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Reiley W.  |  Overall Experience 
Clasificación:
5.0

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Alicia W.  |  Overall Experience 
Clasificación:
2.0

The lady was rude but the men were kind. Hours of operations are terrible.

Ronniesha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda S.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Dina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W.  |  First Impressions 
Clasificación:
5.0

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

TOYA J.  |  Overall Experience 
Clasificación:
5.0

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

LISA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wes K.  |  Online Move In 
Clasificación:
5.0

Incredible

Christina C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

lolita c.  |  Overall Experience 
Clasificación:
1.0

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Anthony D.  |  Overall Experience 
Clasificación:
5.0

Needs lights in storage rooms

Antonio B.  |  Overall Experience 
Clasificación:
1.0

First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim

SANDRA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RA SHAUN K.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful .

Antonio B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Menell H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary J.  |  Overall Experience 
Clasificación:
5.0

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Joshua J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kecia T.  |  Overall Experience 
Clasificación:
5.0

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Leonard M.  |  Overall Experience 
Clasificación:
3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

orgine w.  |  First Impressions 
Clasificación:
5.0

The staff was extremely friendly and helpful

Ken G.  |  Overall Experience 
Clasificación:
5.0

Donnis Broussard is always professional and helpful.

William G.  |  Overall Experience 
Clasificación:
1.0

It is impossible to talk to someone at the location over the phone.

BRENDA C.  |  Overall Experience 
Clasificación:
5.0

Everything was good convenient

tanya w.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

deardra w.  |  Overall Experience 
Clasificación:
4.0

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

lises r.  |  Overall Experience 
Clasificación:
5.0

Treated me with respect and offered additional services

paul m.  |  First Impressions 
Clasificación:
5.0

All good only I suggest some electric outlet

MAURICIO C.  |  Overall Experience 
Clasificación:
5.0

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

URSULA H.  |  Overall Experience 
Clasificación:
5.0

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

donna w.  |  First Impressions 
Clasificación:
5.0

Very professional and they meant all of my needs

Vivian W.  |  First Impressions 
Clasificación:
5.0

Thanks for your understanding n help

dorean g.  |  Overall Experience 
Clasificación:
4.0

Nice secure place with a friendly staff would recommend them to friends and family

Gary S.  |  Overall Experience 
Clasificación:
5.0

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

Vivian W.  |  First Impressions 
Clasificación:
1.0

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

ALISA T.  |  Overall Experience 
Clasificación:
5.0

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

Ian N.  |  First Impressions 
Clasificación:
5.0

Na

SABRINA R.  |  Overall Experience 
Clasificación:
2.0

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

Shakera H.  |  Overall Experience 
Clasificación:
2.0

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

catherine a.  |  First Impressions 
Clasificación:
5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  First Impressions 
Clasificación:
1.0

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

WILLIAM E.  |  Overall Experience 
Clasificación:
2.0

I use your storage space and my stuff got damage and no one could explain why

Stacy W.  |  Overall Experience 
Clasificación:
5.0

outstanding service and nice guys

Michael B.  |  Overall Experience 
Clasificación:
5.0

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

Alexander C.  |  Overall Experience 
Clasificación:
3.0

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

YVONNE B. | Reservación
Clasificación:
5.0

The staff was very attentive and personable. I will always use this facility. Don't need storage but will always refer. Thank you for all your help

Maryann J.  |  Overall Experience 
Clasificación:
5.0

Had a good experience everyone was helpful.

phillippe s.  |  Overall Experience 
Clasificación:
4.0

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

ANGELA H.  |  Overall Experience 
Clasificación:
3.0

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Tameka F.  |  Overall Experience 
Clasificación:
1.0

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

Jonathan B.  |  Overall Experience 
Clasificación:
3.0

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

RHONDA M.  |  Overall Experience 
Clasificación:
2.0

No comment

Sherman H.  |  Overall Experience 
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