Customer Reviews for U-Haul Moving & Storage of Gainesville

2,956 comentarios

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LaVera D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE R.  |  Overall Experience 
Clasificación:
5.0

The U-Haul storage experience was really good. I will use again in the future if needed. ¡Gracias!

Melanie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  Overall Experience 
Clasificación:
5.0

Location was closed. BUT! The phone assistant (lady) was super helpful and understanding and made my wife feel super comfortable. Made suggestions when needed that were very helpful as well. This really surprised us concerning the indifference felt at PICK UP over the price switch.

Paul N. 
Clasificación:
5.0

The U-Haul of Gainesville is professional and efficient, reliable. I highly recommend.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWANDA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNER W.  |  Overall Experience 
Clasificación:
5.0

This location is so clean and organized. Very kind and efficient staff.

Bobi M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMETRIA T. 
Clasificación:
4.0

Check in wasted 30 minutes having to find a truck by myself that was parked in the far back corner of the lot blocked in by other trucks when plenty of the same size were available.

John B. 
Clasificación:
5.0

It was a good experience. All staff at the location were pleasant and helpful.

Katesha M. 
Clasificación:
4.0

Curbside checkin did not work, I had to wait in line 30 minutes to finally get the trailer. The Two guys working were working hard and doing the best they could, Return was quick and easy. Nice facility and plenty of trucks and trailers

Henry C. 
Clasificación:
5.0

Highly recommend! Clean and safe location, very courteous staff!

Jan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tewana R.  |  Online Move In 
Clasificación:
5.0

very good experience, would do it again.

tom P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna C. 
Clasificación:
4.0

Not enough parking spaces for clients. At peak busy times there is no space to wait for parking spaces to be freed.

Celia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan K. 
Clasificación:
5.0

Nada

Travis S. 
Clasificación:
5.0

Excellent service. Clean and well maintained facility.

Diane B. 
Clasificación:
5.0

TJ McCray was extremely helpful and he was very efficient. Overall service and staff were great .

Diane B.  |  Overall Experience 
Clasificación:
4.0

Waited at least 20 minutes to rent an appliance dolly. The person at the counter was helping another customer, but there were three other employees in the store at the time. My transaction took about five minutes once the prior customer was done, very quick. It seems like another employee could have served me, saving time.

JOSEPH Y. 
Clasificación:
4.0

Increase the number of climate controlled units.

Oshalie J. 
Clasificación:
2.0

Give me the right box number and cancel the box when requested

Kyle J. 
Clasificación:
1.0

Planning ahead for one of the busiest moving weekends in a college town was not evident. The staff on site remained professional and courteous in spite of being extremely understaffed. Wait lines were in excess of 2+ hours. Promised delivery times for the cubes were not kept and overall preparedness was lacking.

Pamela W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERRY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

Customer service guy Nick was really helpful.

Christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  First Impressions 
Clasificación:
1.0

I picked up the vehicle and filled it up with gas ($70), after about 20 miles the person I was helping move called and canceled as he was called into work, so I turned around and returned the vehicle. I was not given credit for the gas I put in, however, it is made abundantly clear that had I returned it with less gas than it started with, I would be charged $5 per gallon. I should have received a credit instead of UHaul keeping my gas.

Richard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

After a slight hitch, I was able to open my unit and I'm very happy with it. Good size, easy to get to and secure.

James M.  |  First Impressions 
Clasificación:
1.0

The service was not good at all. They reps at the location acted like they did not want to be there. When we tried to return the vehicle we couldn't get help and it took 30 minutes just to get some one to help us!

chance F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON J.  |  Overall Experience 
Clasificación:
5.0

Awesome service as always!

Ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanay M. 
Clasificación:
5.0

This rental was much better and professional than my last one, that's why I prefer to go to this location. One point, when doing the 24/7 return it would not let me upload a picture of the mileage and gas level.

Harold C. 
Clasificación:
4.0

The only thing bad about this U-Haul location is that it is busy all the time. I wish they would increase staff. There is always a line and when someone is returning a truck or anything, that is time consuming so it takes forever for service. Get some extra staff in there to help out! Especially at this time of year when all the students are moving in. It is crazy!

Edie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
2.0

Truck needed fuel right away

Gisel S. 
Clasificación:
5.0

Good equipment and good service. Thanks.

mohamed G. 
Clasificación:
5.0

I feel a dolly and furniture covers should be included in the rental of the truck.

teresa M. 
Clasificación:
1.0

customer service was awful.

Alexis T. 
Clasificación:
5.0

The Gainesville people were great. I had a long trip ahead of me and they hooked me up with a new 26' Ford. Gville people made my move easy. Thanks to all of them!

RICHARD R. 
Clasificación:
2.0

Customer service was poor and despite being busy there was little to no communication with the customers. The attitude was very nonchalant and they did not seem to have the energy necessary to offer good customer service. They were understaffed (in my opinion) which is not their fault but better communication would be nice.

Dorceeder B. 
Clasificación:
1.0

I reserve a trailer , travel 300 miles from SC to FL to pick it up and after waiting one hour in line they tell , sorry we do not have that trailer , And I'm due to pick something up on that trailer in an hour.I call the 1800 number which was of no help they offered me a Uhaual location in NC. After eventually getting a trailer hours later . I travel back to Sc and the drop off location Uhaual text to drop of I go there and they are no longer a Uhaual dealer etc …. Out of the many times I have rented from Uhaual this was hands down the worst experience ever. At this point I'm not sure I will use Uhaual again I feel I should have been refunded after all the problems I had .

Troy W. 
Clasificación:
2.0

When I ordered my U-Box, the directions that were given to me did not in ANY way match the guidelines given to me at the location. I was never told I had a specific Pickup time, and therefore only had 17 hours with my box instead of 24. Also, upon pickup, I was told by multiple people to schedule 24 prior. There were no trailers available.

Lisa W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alphonso R. 
Clasificación:
3.0

When returning the 26ft truck on a Saturday absolutely no staff to assist in the return and was told to just leave the key on the desk when I asked don't I need to sign anything I was told no. It took from Saturday afternoon until Tuesday morning to finally have the truck checked in and many calls to the customer service number complaining that the truck had still not been checked in and they agreed no record of the truck being brought back. Very dissatisfied with this entire transaction. It was a near $500 dollar bad experience. I was told by customer service we would not be charged for the half day on Saturday and there would probably not be any additional charges ......well not the case I was charged an additional $63 dollars! But I will say everyone within the customer service area were extremely supportive and helpful.

ellison G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ammie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luci W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
2.0

Customer service is forgotten here. Intelligence obviously isn't a job requirement. You get what you pay for if you're lucky.

Kevin B. 
Clasificación:
5.0

The guy that helped me was TJ McCray and he was very good. This place is well run and the best UHaul store that I've visited.

Larry B. 
Clasificación:
1.0

All of the staff was friendly and polite, but the location was just too busy with not enough staff. I waited in line for over half an hour in line both for pick up and drop off.

Joshua W. 
Clasificación:
5.0

The staff was helpful and professional, not friendly and that's fine. I was billed incorrectly and it took several emails and calls with no results. When I returned my u box it was finally corrected

Kelley G. 
Clasificación:
2.0

The lot is overstocked and impossible to get around in, no parking near the door for picking up supplies, used mobile pickup but the truck that was assigned to us was blocked in on all sides and had to go in to switch it. Also not one hello or thank you or courteous customer service words were used at all by the 3 people we dealt with on 2 separate days. Very minimal efforts all around from start to finish, disappointing

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carley N.  |  Overall Experience 
Clasificación:
5.0

All the staff was friendly and helpful! I would definitely recommend this U-Haul facility! A big THANK YOU!! To the entire team!

kimberly h.  |  Overall Experience 
Clasificación:
5.0

Super fast service

Jose T. 
Clasificación:
5.0

PROFESSIONAL SERVICE.

Rouell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
1.0

Was a terrible experience from beginning to end. The U-Haul staff was rude, incompetent and disinterested in providing good service. The automated text messages I received were inaccurate and misleading. The facilities themselves were chaotic, cluttered and difficult to access. And my reservation was meaningless - as when I arrived at the initial facility at the time that was predesignated by U-Haul, the trailer I had reserved was not available, and I was redirected to a different facility.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

andre v.  |  Overall Experience 
Clasificación:
1.0

I have to talk to customer service multiple times. Very frustrated that on a college move-in day there is only one person responsible for the desk in the forklift. Even though we had planned for contactless truck and are you box to be ready, the Ubox was not ready. We had to cancel our movers due to the delay. Others were there where they could not find their U box at all. It was unorganized with extreme lack of staffing. In addition my order of U-box was not canceled, I was charged for another month, I had to call and reverse the charges. And then I was charged a late fee. Again very unorganized

caroline F. 
Clasificación:
3.0

There was so much equipment on the property it was difficult to get to the item we ordered & then return it. We were nearly hit by a staff member moving a truck. There was no place for a customer to park. The above are issues at all the places in FL from whom we have rented equipment. Plus staff at all locations are not pleasant or welcoming in any way. At all locations them seem like they could care less that you are there.

Christine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett L.  |  Overall Experience 
Clasificación:
4.0

Used both storage and truck rental from this location. Check in was slow. Took 40 min. Six ahead of me in line. Parking lot is crazy. Way too congested. Need a larger lot or less box storage around parking lot or designated parking slips for trucks. Everyone is parked randomly and makes for near accidents. Aside from that storage location, cleanliness, and politeness and friendliness of staff is great! Will use again.

CHARLES R. 
Clasificación:
2.0

Employees fully lack customer service skills and do not use their words to communicate. They just stare blankly at you and point like you should know how everything works and where to find everything. There are vehicles all over the lot with no real organization and there's no instructions for how to find your vehicle if you can't. It just says “Sorry, we can't help you find your vehicle right now. Please go inside and talk to a staff member on site” and then you go and there's no one who actually bothers to help you.

Bethany K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro H.  |  Overall Experience 
Clasificación:
1.0

Extremely poor customer service. Reserved a u--box trailer over the phone only to be told they didn't have any trailers. Since I had stored large furniture that wouldn't fit in my car, I was told I could rent a u-haul truck, and that there were no u-box trailers available for the next few days and they didn't know when there would be so they couldn't even make me a future reservation. So I had to unload my u-box into the u-haul, which took hours even with multiple people, and then drive to my house to unload it. So this took hours of extra effort, and cost money since I had to rent a whole separate vehicle when this should have been an easy process. The manager was nice but the workers in general were unhelpful and rude- a worker told me they couldn't even offer me a discount on the truck I had to rent because he's not the one who spoke with me about the reservation so he doesn't know what happened and I could be telling him anything- implying I was lying about all of this. Very upsetting.

Emma R. 
Clasificación:
5.0

My customer service Representative was great.

Judy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn U. 
Clasificación:
2.0

Too busy

Mariusz Z. 
Clasificación:
2.0

The costumer service was terrible. No one was helpful at all even with a simple ask such as where my ubox was located. My box was also not down and ready at the scheduled time. And the second time it was in a location that was not reachable and I had to wait over an hour before it was moved again to be able to open it.

Bria A. 
Clasificación:
2.0

They sent me to another location because they had no room for the trailer, at the second location the same thing. The third location I went to they were very nice, professional and helpful.I was very please with the young man out side that helped me!!!!!!

Kimberly B. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
4.0

looked decent. lots of trucks.

Layiwola I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eirin K.  |  Overall Experience 
Clasificación:
4.0

Nice and clean, convenient location… staff very helpful, recommended

Fanny D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

Again, not dropoff location of my choice. This time it was a major inconvenience. Location was 25 miles from my preferred dropoff location and caused major delay in my travel. Pick location I can understand, if equipment is not available at scheduled location. However dropoff should not be that much of an issue, especially when I drove pass several other location capable of receiving equipment.

Wayne W. 
Clasificación:
5.0

This is the BEST UHaul location in Gainesville! A bit out of the way, but they have inventory and they listen and quickly get you on your way.

Virginia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
1.0

The GM was helpful. However, the associate in training was rude. I was sent from the main street location to pick-up a auto transport I had already reserved at the main street location. The manager at the main street location on 8/10/22 was rude and inattentive.

Shantell H. 
Clasificación:
5.0

Clean location with no alive bugs. I did see some big spiders in my unit but they were dead so I didn't care. Having the carts available to use are nice. Maybe having 1 dolley available would be helpful. The office staff were friendly and helpful.

Johnathan G.  |  Overall Experience 
Clasificación:
5.0

Even though they were overwhelmed with returned vehicles, the staff was courteous and helpful and I was in and out in no time. Great job!

Kurt S. 
Clasificación:
5.0

Let them know car in back not gated and about later key deposit available.

Yvonne A. 
Clasificación:
4.0

Original location to drop off wouldn't take the truck, employees were just sitting around talking and could care less. Then said I had to go to this 4821 location. They were very rude and lazy, so left pissed off. Got to 4821 and was told they were full too, refused to go to another location. There were 3 guys in yard that took keys and said they got it and don't worry. Overall the whole experience was tainted and not great at all. This survey needs to ask different types of questions to be honest.

Robert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

I had never rented a uhaul before and did not realize that navigation would not tell me where I could not drive with the truck. Some cities do not allow the truck on certain roads and navigation doesn't tell you if the route will have any bridges that restrict trucks or if you will encounter an underpass that it can't fit under. It would have been helpful if uhaul had told me to make sure of my route specifically with the truck

aimee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothy a.  |  First Impressions 
Clasificación:
1.0

The “field” for parking was muddy, and I was concerned I was going to get my vehicle stuck.

Staci C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L. 
Clasificación:
2.0

Large rental center. Trucks stacking up, no one ever came out to assist.

Ken Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kal S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kal S. 
Clasificación:
1.0

Hours in line. Staff roof and not helpful both visits

Kal S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim S.  |  Overall Experience 
Clasificación:
4.0

Low staffing appeared to be reason for slow assistance and the college students moving into Gainesville.

Michael B. 
Clasificación:
4.0

Good location

Jorge C. 
Clasificación:
1.0

El cliente no dejó un comentario.

tasha H. 
Clasificación:
3.0

No

Pamela W. 
Clasificación:
1.0

I spend 2 hours waiting in line for someone to see me and set me up with a van

Jonathan K. 
Clasificación:
5.0

The truck front end is very bad need service, truck was clean staff was very nice very professional, just the truck overall need real service,

Ernest S. 
Clasificación:
1.0

The drop off location was selected for me, I was not able to select the most convenient location at my destination city. When I went to the drop off location (U-Haul at University of Florida) the location was very overcrowded with equipment. I was able to find a place to pull in and when I went inside I was told by a gentleman in sunglasses (inside, very casual attitude) that I was at the "wrong location". I was instructed to drive 3 miles away to return the trailer. At the next location I was met by two more casual employees. I was told by one gentleman that the other guy was "heading outside". I followed him out and he sort of grunted to just disconnect the trailer. I got no paperwork or no indication I had returned an item of any value. I took picture in case I needed to prove I had actually returned the trailer. Not professional or friendly at all. Again, would NOT recommend to others.

John M. 
Clasificación:
5.0

Thank You All Who Helped In My Move

Elise S. 
Clasificación:
4.0

Lines are incredibly long and slow. I understand it can be tough in a college town and the rental process is far from a fast one… but over an hour to get thru like 10 people in line is a little tough.

Michael G. 
Clasificación:
2.0

Used the 27/7 online check in thinking it would be faster and easier. It was not. Had to wait for the 1 person working at this large Uhual store to finish with customers to come out and move other tuck out of the way, because my assigned truck was completed blocked in. I had a 8am check in, got to U-Haul at 7:45am. Got keys to truck around 8:20am, left lot around 9am. But still had to turn truck in by 2pm. Lost an hour of move time. i wont use this U-haul store again and I may not even use U-haul next time. Also using 27/7 check in takes longer than waiting in line to get truck. There is alot to do, and the customer gets no discount for doing the work that U-Haul would normally do. It didn't save me time as I still had to wait. The truck should be ready and waiting for customers, not blocked in by other trucks.

NIcholas C. 
Clasificación:
1.0

Major understaffed!! Ubox was not brought down on date requested!! For a heavy college move in day, there was 1 person working -all jobs - front desk, fork lift, etc. our U box was still in warehouse even though we had requested it be available 2 days prior. The line was out the door with one person working!!! And although we what reserved our truck online and that worked well - we had to wait on Ubox, and subsequently had to cancel our movers. Biggest issue was being severely understaffed where people had enormous wait times!!!!!

caroline F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Al R. 
Clasificación:
5.0

I have rented several times from this same facility; the reason is because they are professional, clean and very secure. Always an excellent experience!

Luis A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth Ann F. 
Clasificación:
5.0

Had a great experience. Customer service was amazing and very helpful.

John B. 
Clasificación:
2.0

No one in the Return area. Had to go inside.

Kevin M. 
Clasificación:
5.0

It was an awesome experience and I will do it again thanks

Corey T.  |  Overall Experience 
Clasificación:
2.0

Assist the customer and not pass the job off to another individual. Be mindful of a customer's time when visiting the location.

ROSEITA S. 
Clasificación:
5.0

I do recommend that you do more maintenance on your trucks the last two I have rented had serious engine problems and belt problems.

TAMMIE J.  |  Overall Experience 
Clasificación:
1.0

Staff were unbelievably slow, extremely rude, and beyond unprofessional. Shouting matches broke out multiple times between customers and between customers and staff. I had to ask multiple times to clarify details that should have been explained up front. I waited for 75 minutes in line before finally receiving my key.

Evan M.  |  First Impressions 
Clasificación:
5.0

ABOVE AND BEYOUND

Edgar B.  |  First Impressions 
Clasificación:
2.0

Staff was uninformative and rude

haley c.  |  First Impressions 
Clasificación:
5.0

Had no issues. Was very clean and the maps helped me find my unit after a year of not touching it.

THOMAS H.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Willie W.  |  First Impressions 
Clasificación:
1.0

This should have been sent to me in English. Thank Goodness I understand Spanish!

Candace D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D.  |  Overall Experience 
Clasificación:
5.0

Great location, staff was always helpful. I had a very positive experience.

Lida R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

The manager was very polite and very helpful with my storage needs and rental return.

TAMMIE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  Overall Experience 
Clasificación:
5.0

TJ in particular was really helpful. He helped me access my unit when I tried to get back in for the first time in almost a year and had forgotten the entry process. A great organization that I can't over-praise.

WILLIAMD T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antwinette B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda L.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. Highly recommend this facility.

Diane B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

For question number 4 I said yes because you had one employee that was knowledgeable enough to help the rest of the employees that were there I’m not sure if it was a high turnover rate and you guys are re-staffing but it just seemed frustrating that one person had to stop what they were doing to fix another persons problem to stop what he was doing to fix another person‘s problem so all the customers essentially were waiting on this one employee while you had five people sitting around the registers

Wanda M.  |  Overall Experience 
Clasificación:
5.0

Very awesome customer service eventhough there were people being trained while I was checking In. The manager remained professional and helpful to me as well as the staff

Stacey S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Idavia K.  |  First Impressions 
Clasificación:
5.0

The staff are always so polite and helpful

GLENSTER F.  |  Overall Experience 
Clasificación:
5.0

Y’all are great!!

LASHECA C.  |  Overall Experience 
Clasificación:
1.0

Could never ever pay my bill on time because I could not get ahold of anybody it was continually busy. The Internet site is a joke it does not work even the employees told me it did not work. I got charged multiple times for overdue because I could not get ahold of anybody. I at the last 3 months had auto pay which I did not know that was available this company is a rip off and would like to sew the socks off of them. Please give me my money back for the last 2 years thank you. Marion E York..

MARION Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane P.  |  First Impressions 
Clasificación:
5.0

Had an issue with my unit (noting major) and the gentleman in the office handle it right away took list than a minute. Very helpful staff.

Shahida M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMMERALL W.  |  Online Move In 
Clasificación:
5.0

The employees were very friendly and helpful! Everyone was great!!

ED W.  |  Overall Experience 
Clasificación:
5.0

Better access to the bathroom if you have medical issue I have hard time to open the door even I swiped the card must be an issue with the door

Timothy D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle L.  |  Overall Experience 
Clasificación:
5.0

Pleasure doing business

AUDREY B.  |  First Impressions 
Clasificación:
5.0

I like that you are open on Sundays. Otherwise, I would have been delayed. *** All staff are super helpful and friendly!

Maria N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samarri T.  |  First Impressions 
Clasificación:
5.0

Really friendly people working there, every one of them.

mark w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tylina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy s.  |  Overall Experience 
Clasificación:
5.0

Satisfied with the service

sandy w.  |  First Impressions 
Clasificación:
5.0

Great storage facility. Accessibility is great. Would recommend. This U-Haul is wonderful for service and professionalism.

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

Best u haul facility. So so helpful after all my other experiences in many facilities. Jason and his co workers on Sunday we're an excellent example of how Customer Service should be. Thank you guys!!!

Cathleen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie O.  |  First Impressions 
Clasificación:
2.0

The storage unit was fine…but the office. Why have a direct number if I can't get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn't get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn't close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn't close it out when they were suppose to. It's just frustrating you can call the actual office.

ARIEL V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S.  |  Overall Experience 
Clasificación:
5.0

Thank you so much

Miguel E.  |  First Impressions 
Clasificación:
5.0

Ebony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.

ROSE W.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the facility and the staff.

Charlene B.  |  Overall Experience 
Clasificación:
5.0

Ebony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!

Daniel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria D.  |  First Impressions 
Clasificación:
5.0

Hello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful

alice k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

The staff was friendly. The move in was easy. It is clean.

Barbara M.  |  Online Move In 
Clasificación:
5.0

You have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD

Jay D.  |  Overall Experience 
Clasificación:
5.0

Working with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.

Melanie R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricara J.  |  Overall Experience 
Clasificación:
5.0

From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.

Adam S.  |  Overall Experience 
Clasificación:
1.0

Staff rude on several occasions, keep double doors locked, don't answer intercom causing long walks to the front, didn't process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don't clean or keep bathrooms unlocked.

Conney G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bonnie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fay P.  |  First Impressions 
Clasificación:
2.0

Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said "it's just $5" when it's actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won't be using this facility or probably any other U-Haul again.

Leeann L.  |  Overall Experience 
Clasificación:
5.0

Great job Ebony. Excellent service. Very helpful and knowledgeable.

PATRICIA M.  |  First Impressions 
Clasificación:
5.0

the staff was friendly and helpful

Brian G.  |  Overall Experience 
Clasificación:
5.0

the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd

Jay D.  |  First Impressions 
Clasificación:
5.0

Staff were super helpful and friendly

WILLIAMD T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaye B.  |  First Impressions 
Clasificación:
1.0

Accused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paid

Elronrico W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H.  |  First Impressions 
Clasificación:
5.0

There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.

Frank T.  |  First Impressions 
Clasificación:
5.0

I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100% well done thank you very much I would recommend you to any of my friends

allesa s.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Gentorrius R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john m.  |  Overall Experience 
Clasificación:
5.0

The staff was very knowledgeable and friendly. Definitely customer oriented.

SHARON R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA E.  |  First Impressions 
Clasificación:
5.0

Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors

Craig G.  |  First Impressions 
Clasificación:
5.0

Loved the people they were nice

Tiffany P.  |  First Impressions 
Clasificación:
5.0

It was a great expericence

Jose G.  |  Overall Experience 
Clasificación:
5.0

Everything was made as simple as possible and I definitely appreciate that

Ashanti B.  |  Overall Experience 
Clasificación:
3.0

Would have been excellent but in one occasion was taken advantage of .my storage price .

sharon w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angela d.  |  First Impressions 
Clasificación:
2.0

This facility is is not truly climate controlled and is generally filthy. It is common to find old dirty mattress and broken furniture in the entrance, it's like a dump. It smells like mildew and stale cigarettes in the facility which seeped into our belongings. The facility is also not secure, the sliding doors can be pulled open by hand easily. During COVID I never saw staff wear a mask when inside the storage facility. We left to a cleaner facility where we pay the same cost of our 10x10 for a 10x15.

Jesse R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberta K.  |  Overall Experience 
Clasificación:
5.0

The facility is spacious and clean. More customer assistants at the desk will be helpful.

DAMILOLA A.  |  Overall Experience 
Clasificación:
5.0

Always had a great experience with uhaul

Coleen D.  |  Overall Experience 
Clasificación:
5.0

Great staff Friendly Helpful Knowledgeable Overall great experience Thank you

Bruce M.  |  Overall Experience