Customer Reviews for U-Haul Moving & Storage of Gainesville

3,076 comentarios

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Timerra L. 
Clasificación:
2.0

Better customer service would really help this location

Shelley T. 
Clasificación:
2.0

Every time I used my storage unit I'd have to bring a blower bc whomever does the blowing of lot if done at all always blows debris in front of my unit. When I emptied the amount of roaches was ridiculous especially bc I had nothing to attract them. Also they lewve trailers all over next to building so at times when trying tk use unit since I'm corner and trailer against wall I'd have to move for ppl to get by. Also I dont think key swipers should Ever be blocked by trailers . But constantly are.

John J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENIA L. 
Clasificación:
5.0

Great customer service. Thank you!

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
1.0

The staff did not provide U-box beforehand. There were several people that had to wait for there box to be moved out of the warehouse. Another thing was I moved my belongings out from U-box since August and I only reserved it until August, but U-haul still charged me until December. It was also my fault that I noticed it that late but why would I have to check out and put in the reservation date if it did nothing.

Tanapol L. 
Clasificación:
5.0

Great customer service from staff that I interacted with.

Sandra C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana R. 
Clasificación:
2.0

One wrong fastener used on the bumper cover. Both pop rivits which replaced the upper clips have come out. When I was leaving my rear automatic braking was disabled due to wire not being reconnected. Don't know what else may be wrong under the cover. I'm trying to find the proper fasteners now.I have no confidence in this installation.

Ned S. 
Clasificación:
5.0

El cliente no dejó un comentario.

william H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland T. 
Clasificación:
5.0

employee had great customer services skills very pleasant during the pick up and return.

Cynthia H. 
Clasificación:
5.0

TJ is the best manager goes over & beyond for customers! He deserves a pay raise! Thank you for everything!

Sylvie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly N. 
Clasificación:
3.0

Had to search for employee assistance and was charged for a full 2nd day when it should have been a prorated fee since it wasn't far over a day.

Robert G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Renecca H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erik B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

Speed up time.

al H. 
Clasificación:
4.0

No, but you were very patient with my wife who kept keeping it longer and longer. But the fact that I was told there were no vans in the area and I pulled in the parking lot to get a pick up truck. There are three vans park there.

Yancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA W. 
Clasificación:
5.0

It was very good and nice

Linda M. 
Clasificación:
5.0

They were excellent!!

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karyn G. 
Clasificación:
1.0

El cliente no dejó un comentario.

rebecca M. 
Clasificación:
1.0

The staff was rude and unprofessional. Stopped midway through getting me my rental to chat about what they had for food and that someone had ordered pizza. Actually when I walked in, the person who assisted me was sitting playing on her phone and when she saw me she let out an audible sigh. The truck was great, well maintained, good condition etc. just would not want to deal with the staff again. I use the location on Main Street for propane and will now take my rental needs there as well.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA W. 
Clasificación:
3.0

The truck wasn't cleaned out before I used it. The inside had food left from a previous customer. The inside needed vacuuming and cleaning.

Troysha F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvin L. 
Clasificación:
1.0

Very rude staff. Would not use this location in the future.

Joey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oksana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B.  |  First Impressions 
Clasificación:
2.0

Make sure the consumer understands that there is a drop off fee if you do not return it to the location listed on the contract. I did not specify a drop off location when I made the reservation and somehow the system designated a location in Groveland FL, which is 55 miles away (1 hr and 30 minutes) away from Beverly Hills, FL. I definitely wasn't going to drive that distance to drop off the truck. Furthermore, the attendant told me that it wouldn't be a problem to drop it off at a different location. She surely did not say anything about a $15.00 fee.

John P. 
Clasificación:
2.0

Second time here and I used to work at a uhaul location nearby. This time I was on the other side of the counter and there wasn't a moment where I was happy with the experience. No utility or appliance dollies available for a local rental, garbage signature devices that don't work which I can only assume is the result of people being frustrated with the attitudes of the employees. After hours check in app didn't work…for device location issues on the app not my phone. I have more sympathy for the people that work there because they are dealing with stressed out people that are moving but most of these issues are a company problem not an employee problem. The employees probably need a raise and motivation to deal with asshole customers which I was very close to becoming. Only thing I was mildly satisfied with was the total price of the rental but I guess that's what it's all about. Hope I don't have to move anytime soon or need uhaul. And whoever reads this I hope you get a good laugh cuz I know it's not gonna make one bit of difference. Merry Christmas and happy holidays

Brian K. 
Clasificación:
4.0

Windshield was dirty and no washing fluid...very difficult to see at first. My wife also noticed a couple of inside back tires had very little tread. Both minor issues but potentially safety hazards...? Otherwise, the staff was helpful and friendly and everything went very smoothly...UHaul is my ONLY truck rental company!

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
4.0

Office hours are not clear on the web page, which made the schedule inconvenient for people coming from other cities. But overall is good storage.

Maria Camila L.  |  First Impressions 
Clasificación:
4.0

The storage schedule is not clear enough online.

Maria Camila L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaime H. 
Clasificación:
5.0

My drop-off experience was positive, helpful personable staff member. I'd rent from this location if the opportunity arose.

Kurt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD G. 
Clasificación:
4.0

Ninguno

Michael L J. 
Clasificación:
5.0

The staff is friendly and very helpful

Robin B.  |  Overall Experience 
Clasificación:
1.0

Check for adapter/ lights availability before renting and hooking up trailer to car. Make sure you give customer correct trailer number and not accuse them of lying when they say that's the wrong bill.

alex B. 
Clasificación:
3.0

Customer service rep. Was not friendly or welcoming. I got to the location; was there a few minutes and said hello ; no one came out for a while . Store was empty.

Lesley G. 
Clasificación:
4.0

Give an one hour courtesy call prior to return time.

Cunti G. 
Clasificación:
5.0

Return pickup planned for 11-4-22. Actual pickup was 11-15-22 at 11:30 at night. I was charged for 11-4 thru end of November and into December. Trying to get this credited to my charge account.

Alma P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE W.  |  First Impressions 
Clasificación:
5.0

Take this crew, their most professional and friendly attitude and use this to teach the 8th & main location how to run a business and treat their customers. I intend to be the best walking advertisement for the 6th street location and its crew.

Theordore D. 
Clasificación:
3.0

The equipment was clean, however the older trucks are slightly confusing and quite honestly a safety concern. The truck I drove did not have an accurate dashboard gear reading according to the actual gear shift I was performing. For example, the truck's dashboard showed that I was in neutral even though the gear was actually in reverse. This is not only confusing but dangerous were someone not carefully watching what the truck was doing. Updating the trucks or just making sure the dashboard read is correct would make it more accessible for the next customer.

Nathalie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

lynn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
5.0

Nothing. The young people very knowledgeable about everything.. they had welcoming  smiles. Thank u 441 Uhaul staff

GERALDINE H. 
Clasificación:
5.0

I thank you for your help

JUAN R.  |  First Impressions 
Clasificación:
4.0

Have the items that I reserved. Did not have any Dollie's for me to move with. Did not tell me until I got there to pick up.

LaTasha L. 
Clasificación:
5.0

Excellent experience

GEORGE Z.  |  Overall Experience 
Clasificación:
4.0

I have always use Uhaul when it comes to moving. There's reasonable and service is friendly. My favorite moving center.

Debbie M. 
Clasificación:
5.0

Great staff and a very clean and tidy location.

ROBERT K. 
Clasificación:
2.0

Didn't seem to care if I rented the trailer or not. Butt an older gentleman did say thank you on the way out.

STEPHEN F. 
Clasificación:
5.0

The manager TJ is very helpful.

Jacob M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
1.0

The worker was super rude about our transacation. He wore a hoodie and sweatpants as a "uniform". We rented a dolly and they ended up not having a single dolly. The guy drove the truck up to the front and didn't say a word to us upon departure. He also said the truck was at a quarter of a tank. Mind you, we had to drive 87 miles to our destination with a 3 month old in the other car....didn't have a whole lot of time to stop and get gas before we reached our destination. So that was a fun trip. Overall, a terrible experience considering we've used U-Haul several times in the past and have never had this sort of experience before.

Rusty H. 
Clasificación:
3.0

Everything was fine but the rates were going up to high but the storage it self was really nice

Jo ann W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HERNANDO G. 
Clasificación:
5.0

Everyone was very nice and answered all my questions. It's been awhile since I have rented a truck.

nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

The location is good and staff is above average.

Leslie A. 
Clasificación:
4.0

Nice place but pretty much got fucked over for my storage reservation. Free month storage with truck rental seems to be a scam. I understand space is limited and equipment is also limited but don't let me reserve a specific storage unit only to find out when I go to unload my uhaul truck that it's not available. Had to make other arrangements somewhere else and pay. Not the end of the world but uhaul prices and convenience seems to be not so convenient. Prolly gonna stop using uhaul along with telling every person I know the same

Brian K. 
Clasificación:
5.0

Nada

Charles B. 
Clasificación:
4.0

Las personas que atienden a los clientes no son calidas, no saben atender a las personas. Por esta razón no volvería a este punto.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
1.0

The worst customer service I have ever experienced. You got the feeling that you were inconveniencing them by even being there. Tried to turn in trailer at uhaul in Chiefland and Fanning springs, Florida. Neither would accept trailers. Had to drive all the way to Gainesville to turn in trailer. Cost me $35 in gas!

Eugene P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia A. 
Clasificación:
5.0

I felt my things were safe in this location and I never had any issues with accessing my unit. The units were clean and of a good size. The people on shift at that time were friendly and made the process of opening and closing my unit and renting a truck easy. Would recommend.

Hannah B.  |  Overall Experience 
Clasificación:
4.0

Hire more friendly agents. Other than that, everything was quick and easy.

Jacquelyn C. 
Clasificación:
1.0

Not only did they misplace one of my u-boxes, they rented out a “rotational” truck to me to drive over 1,000 miles in. The girl at the counter seemed to give me the most recently returned truck. She gave me the keys and said “it's the one with the back door closed” only for me to walk out and have the check 4 different trucks to locate the right one. The check engine light came on after three hours of driving. I called the roadside assistance service and the guy tells me to keep driving and stop when the vehicle is hard to drive. I had to ask him to send someone. Luckily I didn't do what he said… because there was no transmission fluid, low oil, and low air pressure in the driver rear tire. I thought that would do it, but the truck broke down again, forcing me to spend money on a hotel room and extra gas to get a new rental the next day. The delay caused an additional delay because I ended up getting caught up in a bag storm as well. I would've missed the storm if the vehicle was checked before rented! Overall, you made my move the worst moving experience I've ever had. I will always tell how horrible your service is and I'll always choose your rental service as the last option in the future. You should reimburse me for the additional hotel cost, gas to drive out of my way to get another rental, and the delay of not finding my box.

SOLOMAN T. 
Clasificación:
3.0

The guy who did my installation was super helpful and friendly. He even updated the locking pin for me. My main complaint is that I had to take time out of caring for my dying mother to drive the hour to this location (which was the closest) only to have to wait over an hour past my pre-scheduled appointment time before my vehicle was worked on. It's kind of pointless to have appointments when you have to wait an hour longer just for the workers to arrive.

Penny S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

add 2 more chairs to the waiting area

jesse K. 
Clasificación:
4.0

I had issues, but in the end T.J. At the Gainesville store made everything right. He truly loves nderstzmds customer service.

Laura A.  |  First Impressions 
Clasificación:
4.0

Thank you for accepting me as a customer

Sharon R.  |  First Impressions 
Clasificación:
1.0

Check the rental back in properly so people don't get nasty phone calls wondering where their equipment is.

Joey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

No improvements in my opinion, everything flowed well for me.

BARBARA S. 
Clasificación:
5.0

Not sure

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
5.0

The staff was courteous and helpful. The work was completed as I had hoped for and done in a timely manner. Thanks for a job done gentlemen.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takasia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenni K. 
Clasificación:
2.0

The storage unit experience was great but it was really painful and not an easy process to cancel. We had called the facility several times, we emailed on several occasions. We were ready to pay for them to break the lock for a fee but we ended up having to drive there all the way from NC to take care of it. At the end it was done, but we ended up paying for at least 3-4 months of extra unneeded storage. We also had issues with the recurring payment option on the website. TJ was very helpful but was very hard to get a hold of.

Salim Z.  |  Overall Experience 
Clasificación:
3.0

I wasn't informed of when the vehicle was done. And I was able to make an appointment for Monday, only to find out they aren't open on Monday. So I don't know why the website allowed that.. The actual hitch installation looks fantastic.

Cassie B. 
Clasificación:
1.0

after installing my hitch it was missing privacy cover

Manuel G. 
Clasificación:
5.0

Nothing needed mor than what they did. They were efficient and careful with my things

Ruth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingri G. 
Clasificación:
2.0

Got a dirty smelly vehicle, wrong mileage was reported and gas amount. When I brought it back the worker named yahtia Edward's had a terrible attitude. And since I told her about the difference in mileage than what was provided and showed proof with timestamp she decided to charge me a 25 dollar cleaning fee for a vehicle that was dirty already and I even documented that when I first got it in the checklist as best as I could. Then she argued with me saying if you have a vehicle on it increases your mileage on odometer even if it's in park. I ended up paying the bogus 25 dollar cleaning fee just to not have to deal with her for another second. I had the worst experience and for something advertised to be so cheap I ended up paying 102 for a one day rental. Please do something, I am so disappointed with my whole experience.

Karah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

pahonica M. 
Clasificación:
4.0

I would recommend it if customer service was on time, the agent on duty kept 3 customers waiting approximately 15 mins after opening up.

JUDITH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Irene S. 
Clasificación:
1.0

From the moment I stepped up to the counter, the employees acted like they were just there to get their paychecks. They took forever and seemed completely distracted, they handed me paper and my key and then I left. They did not come out to do an inspection of the truck. The truck was full of trash I'm the cab and the back from the previous person that rented. They forgot to give me my dollies that were booked ahead of time and I had to travel all the way back to pick them up. After I was completely done moving, i filled up the tank. I was unaware of how much gas I was to put back in because the employee did not tell me. I let the manager, TJ know that I was not told how much gas to put in it and needed up putting more than $20 than what I needed to fill up the tank. He acted like I should have put it in and did not even thank me or offer a discount. I needed up paying way more than I needed. Very upset!

Cassia S. 
Clasificación:
5.0

Excellent customer service thank you

LAWANDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaVera D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE R.  |  Overall Experience 
Clasificación:
5.0

The U-Haul storage experience was really good. I will use again in the future if needed. ¡Gracias!

Melanie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWANDA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNER W.  |  Overall Experience 
Clasificación:
5.0

This location is so clean and organized. Very kind and efficient staff.

Bobi M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Tewana R.  |  Online Move In 
Clasificación:
4.0

Not enough parking spaces for clients. At peak busy times there is no space to wait for parking spaces to be freed.

Celia S.  |  Overall Experience 
Clasificación:
5.0

TJ McCray was extremely helpful and he was very efficient. Overall service and staff were great .

Diane B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  First Impressions 
Clasificación:
5.0

After a slight hitch, I was able to open my unit and I'm very happy with it. Good size, easy to get to and secure.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DON J.  |  Overall Experience 
Clasificación:
4.0

The only thing bad about this U-Haul location is that it is busy all the time. I wish they would increase staff. There is always a line and when someone is returning a truck or anything, that is time consuming so it takes forever for service. Get some extra staff in there to help out! Especially at this time of year when all the students are moving in. It is crazy!

Edie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carley N.  |  Overall Experience 
Clasificación:
5.0

All the staff was friendly and helpful! I would definitely recommend this U-Haul facility! A big THANK YOU!! To the entire team!

kimberly h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

andre v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eirin K.  |  Overall Experience 
Clasificación:
4.0

Nice and clean, convenient location… staff very helpful, recommended

Fanny D.  |  Overall Experience 
Clasificación:
5.0

Clean location with no alive bugs. I did see some big spiders in my unit but they were dead so I didn't care. Having the carts available to use are nice. Maybe having 1 dolley available would be helpful. The office staff were friendly and helpful.

Johnathan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothy a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim S.  |  Overall Experience 
Clasificación:
5.0

I have rented several times from this same facility; the reason is because they are professional, clean and very secure. Always an excellent experience!

Luis A.  |  Overall Experience 
Clasificación:
5.0

It was an awesome experience and I will do it again thanks

Corey T.  |  Overall Experience 
Clasificación:
5.0

I do recommend that you do more maintenance on your trucks the last two I have rented had serious engine problems and belt problems.

TAMMIE J.  |  Overall Experience 
Clasificación:
1.0

Staff were unbelievably slow, extremely rude, and beyond unprofessional. Shouting matches broke out multiple times between customers and between customers and staff. I had to ask multiple times to clarify details that should have been explained up front. I waited for 75 minutes in line before finally receiving my key.

Evan M.  |  First Impressions 
Clasificación:
5.0

ABOVE AND BEYOUND

Edgar B.  |  First Impressions 
Clasificación:
2.0

Staff was uninformative and rude

haley c.  |  First Impressions 
Clasificación:
5.0

Had no issues. Was very clean and the maps helped me find my unit after a year of not touching it.

THOMAS H.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Willie W.  |  First Impressions 
Clasificación:
1.0

This should have been sent to me in English. Thank Goodness I understand Spanish!

Candace D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D.  |  Overall Experience 
Clasificación:
5.0

Great location, staff was always helpful. I had a very positive experience.

Lida R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

The manager was very polite and very helpful with my storage needs and rental return.

TAMMIE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  Overall Experience 
Clasificación:
5.0

TJ in particular was really helpful. He helped me access my unit when I tried to get back in for the first time in almost a year and had forgotten the entry process. A great organization that I can't over-praise.

WILLIAMD T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antwinette B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda L.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and accommodating. Highly recommend this facility.

Diane B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

For question number 4 I said yes because you had one employee that was knowledgeable enough to help the rest of the employees that were there I’m not sure if it was a high turnover rate and you guys are re-staffing but it just seemed frustrating that one person had to stop what they were doing to fix another persons problem to stop what he was doing to fix another person‘s problem so all the customers essentially were waiting on this one employee while you had five people sitting around the registers

Wanda M.  |  Overall Experience 
Clasificación:
5.0

Very awesome customer service eventhough there were people being trained while I was checking In. The manager remained professional and helpful to me as well as the staff

Stacey S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Idavia K.  |  First Impressions 
Clasificación:
5.0

The staff are always so polite and helpful

GLENSTER F.  |  Overall Experience 
Clasificación:
5.0

Y’all are great!!

LASHECA C.  |  Overall Experience 
Clasificación:
1.0

Could never ever pay my bill on time because I could not get ahold of anybody it was continually busy. The Internet site is a joke it does not work even the employees told me it did not work. I got charged multiple times for overdue because I could not get ahold of anybody. I at the last 3 months had auto pay which I did not know that was available this company is a rip off and would like to sew the socks off of them. Please give me my money back for the last 2 years thank you. Marion E York..

MARION Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane P.  |  First Impressions 
Clasificación:
5.0

Had an issue with my unit (noting major) and the gentleman in the office handle it right away took list than a minute. Very helpful staff.

Shahida M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMMERALL W.  |  Online Move In 
Clasificación:
5.0

The employees were very friendly and helpful! Everyone was great!!

ED W.  |  Overall Experience 
Clasificación:
5.0

Better access to the bathroom if you have medical issue I have hard time to open the door even I swiped the card must be an issue with the door

Timothy D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle L.  |  Overall Experience 
Clasificación:
5.0

Pleasure doing business

AUDREY B.  |  First Impressions 
Clasificación:
5.0

I like that you are open on Sundays. Otherwise, I would have been delayed. *** All staff are super helpful and friendly!

Maria N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samarri T.  |  First Impressions 
Clasificación:
5.0

Really friendly people working there, every one of them.

mark w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tylina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy s.  |  Overall Experience 
Clasificación:
5.0

Satisfied with the service

sandy w.  |  First Impressions 
Clasificación:
5.0

Great storage facility. Accessibility is great. Would recommend. This U-Haul is wonderful for service and professionalism.

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

Best u haul facility. So so helpful after all my other experiences in many facilities. Jason and his co workers on Sunday we're an excellent example of how Customer Service should be. Thank you guys!!!

Cathleen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie O.  |  First Impressions 
Clasificación:
2.0

The storage unit was fine…but the office. Why have a direct number if I can't get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn't get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn't close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn't close it out when they were suppose to. It's just frustrating you can call the actual office.

ARIEL V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S.  |  Overall Experience 
Clasificación:
5.0

Thank you so much

Miguel E.  |  First Impressions 
Clasificación:
5.0

Ebony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.

ROSE W.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the facility and the staff.

Charlene B.  |  Overall Experience 
Clasificación:
5.0

Ebony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!

Daniel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria D.  |  First Impressions 
Clasificación:
5.0

Hello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful

alice k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

The staff was friendly. The move in was easy. It is clean.

Barbara M.  |  Online Move In 
Clasificación:
5.0

You have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD

Jay D.  |  Overall Experience 
Clasificación:
5.0

Working with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.

Melanie R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricara J.  |  Overall Experience 
Clasificación:
5.0

From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.

Adam S.  |  Overall Experience 
Clasificación:
1.0

Staff rude on several occasions, keep double doors locked, don't answer intercom causing long walks to the front, didn't process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don't clean or keep bathrooms unlocked.

Conney G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bonnie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fay P.  |  First Impressions 
Clasificación:
2.0

Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said "it's just $5" when it's actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won't be using this facility or probably any other U-Haul again.

Leeann L.  |  Overall Experience 
Clasificación:
5.0

Great job Ebony. Excellent service. Very helpful and knowledgeable.

PATRICIA M.  |  First Impressions 
Clasificación:
5.0

the staff was friendly and helpful

Brian G.  |  Overall Experience 
Clasificación:
5.0

the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd

Jay D.  |  First Impressions 
Clasificación:
5.0

Staff were super helpful and friendly

WILLIAMD T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaye B.  |  First Impressions 
Clasificación:
1.0

Accused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paid

Elronrico W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H.  |  First Impressions 
Clasificación: