Comentarios del cliente para U-Haul Moving & Storage of Gainesville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Gainesville

Grado total:

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Oscar A. en

Grado:

Staaf go out of their way to addressed customer quesitons and are very pleasant. I have been to some of the other local U-hauls in Gaiensville and they are horrible.

BARBARA S. en

Grado:

Awesome customer service. No negative comments at this time

George W. en

Grado:

The lady who handled the rental was most helpful.

Charles B. en

Grado:

El cliente no dejó un comentario.

Evan W. en

Grado:

Amazing customer service by middle age gentleman. Just wow.

Christina D. en

Grado:

El cliente no dejó un comentario.

Susan O. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

El cliente no dejó un comentario.

anthony M. en

Grado:

Got there at opening on a Saturday to rent a trailer, process could not of gone any better, excellent service. Thanks

Robert B. en

Grado:

Go Team U Haul 5 Star Service

Georgina N. en

Grado:

The uhaul facility in Gainesville was great. I stayed there longer than expected because I was having several issues with the moving help company that I choose. They gave my good advice and was super helpful and patient. Not the best moving experience but thankful for the facilities help in navigating such a crazy day.

Matthew P. en

Grado:

El cliente no dejó un comentario.

marilynn F. en

Grado:

Had a reservation and could not find or use it so ended up paying way more for rental ??

Arie C. en

Grado:

Excellent customer service! Great people Jennifer is awesome My favorite location

Carlos J. en

Grado:

El cliente no dejó un comentario.

Chloe D. en

Grado:

El cliente no dejó un comentario.

Kenneth W. en

Grado:

the customer service was very helpful, continue this type of service

REBECCA R. en

Grado:

El cliente no dejó un comentario.

Kim D. en

Grado:

Friendly associate

Rhonda H. en

Grado:

Hire the store more help. It seem like they was short handed.

troy H. en

Grado:

Only one computer was working at pick up site so the line was incredibly long and slow moving. However the staff was friendly and apologetic.

Dawn R. en

Grado:

Free pizza with truck rentals? :)

Kerry F. en

Grado:

Everything was perfect. Nothing to recommend.

JOHN N. en

Grado:

El cliente no dejó un comentario.

johnny M. en

Grado:

El cliente no dejó un comentario.

Wendy H. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Bruce S. en

Grado:

El cliente no dejó un comentario.

Eric H. en

Grado:

El cliente no dejó un comentario.

Bryant M. en

Grado:

El cliente no dejó un comentario.

Zach H. en

Grado:

Very nice and accommodating. Was not originally supposed to drop my rental off there, but after my original drop off location did not work out they stepped in to save the day!

Lowell H. en

Grado:

El cliente no dejó un comentario.

Damond J. en

Grado:

Racism at it’s finest

CLAUDIA Z. en

Grado:

Great customer service

Robert S. en

Grado:

Great, Thanks

Jonathan F. en

Grado:

Well..... I called to schedule a pick up of a truck. Then I was running late so I called and said I’ll be there in the morning and they told me it would be $.99 a mile when at first it was $.75 a mile. She said it was supply in demand?!!? Really? But ok whatever, so I get there and they have plenty of trucks! And I only had to wait in line for an hour for pick up and then an hour at drop off! Need more people working there. Won’t be doing that again.

mike L. en

Grado:

Same issue. The dolly I picked up on the initial leg of the trip had an entire light assembly fall off on the way to VA.

L. G. en

Grado:

Awesome

karla o. en

Grado:

This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.

JONAL L. en

Grado:

When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication

JARRETT E. en

Grado:

Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.

linda e. en

Grado:

A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn’t happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix

Carrie B. en

Grado:

Great experience, no issues.

German G. en

Grado:

-

Katerina b. en

Grado:

We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.

William S. en

Grado:

Helpful staff

MARIOLGA V. en

Grado:

The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru

John K. en

Grado:

Rented for after hours access. It never worked and never responded to my email re this.

linda e. en

Grado:

July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7

Antonio A. en

Grado:

Staff usually not around to help, you need to walk around to find people

Wendy H. en

Grado:

So much nicer than the downtown UHAUL

lounda c. en

Grado:

The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth

Kambrea N. en

Grado:

Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.

Jacquelyn P. en

Grado:

Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!

Richard H. en

Grado:

I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(

Loretta G. en

Grado:

Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."

Gabriel P. en

Grado:

Very professional very clean.

krista v. en

Grado:

Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)

Patrick H. en

Grado:

Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available

John F. en

Grado:

They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.

sharon d. en

Grado:

Extremely helpful

Rebecca w. en

Grado:

Super helpful and cheerful, despite technical difficulties in the office that day!

Matthew C. en

Grado:

U box shipping delivered 8 days after “after guaranteed “delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..

Andrew P. en

Grado:

Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.

Andrew P. en

Grado:

Friendly staff - clean place!

Vanessa B. en

Grado:

The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I’ve dealt with.

Steven W. en

Grado:

Thanks for all the help. Moving is stressful and you made it less so.

Vanessa B. en

Grado:

The person at assisted me was very helpful, friendly and knowledgable.

Lori C. en

Grado:

perfect location and facility for student storage

Nancy M. en

Grado:

Great service

Gisele N. en

Grado:

Staff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!

Margaret K. en

Grado:

I have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etc

CHARLOTTE L. en

Grado:

I reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfair

elmer d. en

Grado:

The staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank you

cassia s. en

Grado:

Excellent service ⭐️

Dan S. en

Grado:

Wonderful staff here! Everyone was very helpful.