Customer Reviews for U-Haul Moving & Storage of Fultondale

997 comentarios

1588 Carson Rd   Fultondale, AL 35217
(Next to the highschool)

(205) 608-1103

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 608-1103

1588 Carson Rd
Fultondale, AL 35217
(Next to the highschool)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin P. 
Clasificación:
5.0

Extraordinario servicio al cliente

JAMES C. 
Clasificación:
5.0

Great place to deal with. Fast, convenient and courteous.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas S. 
Clasificación:
5.0

There was a cigarette butt and ashes in the ashtray. I'm not complaining really because it had no impact on me, but I thought these were non-smoking vehicles.

Jeff W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus K. 
Clasificación:
5.0

Keep doing what you're doing

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
1.0

Start answering the phone & value your customers

LESSIE R. 
Clasificación:
5.0

Facility is great but the staff is amazing. I can't express enough how helpful they were and how easy they made everything. I was truly sad to not be able to work with them anymore when I moved away.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katoria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
4.0

Everything was fine. I even rented a storage unit at this location so this is where I unloaded the trailer.

Fred K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL D. 
Clasificación:
5.0

Great people to rent from! Very helpful and strive to do the best for you. I highly recommend this location.

MAXSON L. 
Clasificación:
5.0

Everything was excellent and customer service was awesome very informative.

THOMAS M. 
Clasificación:
5.0

Nothing I can think of. The clerk was knowledgeable and professional. He made the process simple and painless..

Warren D. 
Clasificación:
5.0

The care given to my property after a tornado destroyed my unit #257 was compassionate and professional. I truly appreciate you for that. Gracias.

Scot A.  |  Overall Experience 
Clasificación:
3.0

The staff was not overly friendly, from the first impression to the very last image we had. The grounds could have been swept up. I noticed a lot of debris on the ground, which I feared running over with my car.

Amy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene S. 
Clasificación:
1.0

Will not be back to this particular location,the guy dontae was very nasty and rude.

SHIRLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE R. 
Clasificación:
1.0

I was over charged ! I will not do business at this location again.

Flecia M. 
Clasificación:
5.0

Keep up the good work!

Jeffrey W. 
Clasificación:
5.0

We noticed a slight decrease in tire inflation and should have acted on getting air before leaving the site

Denise K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny w.  |  Overall Experience 
Clasificación:
5.0

Efficient, professional and online check in very helpful!

Deborah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
5.0

No improvement needed

Roger P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shauntiva H. 
Clasificación:
3.0

On move in day there were 2 large crates left in front of your unit that hindered our unloading of furniture. As well the gate being broken hindered our ability to have access later that evening to finalize our move, therefore we had to unload our last items the next day.

Kerry W.  |  Online Move In 
Clasificación:
5.0

No real wait, the staff was super professional and helpful and friendly. A lot of Uhaul places are sketchy, this one is fantastic!

Shad M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

Customer service was excellent, if i need a truck or trailer I will go back to them

JESSE S. 
Clasificación:
5.0

The 2 ladies that assisted me had outstanding customer service skills and made me feel like family!

Chandra W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth W. 
Clasificación:
5.0

AWESOME CUSTOMER SERVICE THE MANAGER WAS VERY HELPFUL

Brenda J.  |  Overall Experience 
Clasificación:
5.0

Everything went smooth and the guy I dealt with was very nice.

ROY M. 
Clasificación:
2.0

El cliente no dejó un comentario.

KELVIN E. 
Clasificación:
3.0

The manager of this location was and is not professional, I’ve had several encounters where she lacked in doing her job.

danielle c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
3.0

I rented the van online. When I went to pick it up, the picture of the van that appeared on my app did not match the vehicle ID number that I needed to pick up. Caused confusion and the person working the desk at the time was not overly helpful.

ADAM K. 
Clasificación:
5.0

Nothing. Everything went well.

Kathryn G. 
Clasificación:
5.0

Sara and her staff where wonderful.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Friendly & very knowledgeable great overall service..

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
5.0

In light of our recent tornadoes, this facility has been so helpful in assisting with all my moving needs. Special thanks to Jack in customer service for his assistance, over and above.

Marilyn K. 
Clasificación:
5.0

I was supposed to drop the truck off at Gardendale Flea Mall. They advertise being open 10 to 6 but when I arrived at 3 the door was locked and there was no drop box. It took another 30 minutes to find another place to drop off the truck.

FLOYD P. 
Clasificación:
5.0

Great service 👏

JODY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

No problem with the local site, biggest problem was with the on line reservation and national support. I had my reserved vehicle changed without notice, even though my original choice was shown available. Calling the UHaul support is impossible, several times I called and was left on hold with nobody to talk with. When I changed my vehicle choice back I finally had someone contact my, what I reserved was not available now. Local people were very nice, but the national support is beyond horrible

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
4.0

Billing practices are NOT good. There is the initial hold but then I was also billed for the entire amount. So my account is hit for double the amount. Happened twice now. Never has in the past.

CAROLYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charletta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

william S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki Y.  |  Online Move In 
Clasificación:
5.0

We are appreciative of the storage available to us and the care. We were fortunate not to have damage from the tornado but it was time to vacate the unit and give away to those in need.

Deborah C.  |  Overall Experience 
Clasificación:
4.0

We stored our travel trailer there, but they put a bunch of truck bed boxes in that storage area that made it difficult to maneuver the trailer so we had to relocate. Sorry we had to go as it was very convenient and Sara was great to work with.

Clark B.  |  Overall Experience 
Clasificación:
1.0

Constant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn't get in past that. He locked up about ten minutes early and told us we couldn't move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn't care, even though we would've been there a lot earlier if the initial moving in the first round didn't take over an hour because unit after unit didn't work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I've never experienced such horrible customer service before and doubt once I move my stuff out, I'll ever come back to this location again.

Nicholas S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNSON M. 
Clasificación:
1.0

As soon as I arrived she told me I was not allowed to drop at the location. She was very rude and unhelpful. I ended up having to unload the trailer myself and leaving without confirmation or help form anyone.

kristie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey P.  |  Overall Experience 
Clasificación:
5.0

Service Rep was knowledgeable and very helpful.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Halee K.  |  First Impressions 
Clasificación:
5.0

Great service. Very polite & helpful.

HALEE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
4.0

Need a little more parking area. The Employees are great!

Sterling G. 
Clasificación:
5.0

Overall I had an amazing experience they associates were very helpful and was also very quick I really appreciated that

CHRISTOPHER W. 
Clasificación:
1.0

The manager was really rude and disrespectful then she had house shoes on when I came to return my truck and they rushed me to return my truck after charging me twice...

MICHAEL S. 
Clasificación:
5.0

It doesn't get any better,the rate for the trailer was very cheap,nice people to deal with.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNIE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Takira W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

K & L c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRED J. 
Clasificación:
5.0

Very friendly. Nice people.

THOMAS LOUIS P. 
Clasificación:
5.0

Robert made this the best experience! He was extremely friendly, informative, and personable. Best customer service we've ever encountered. Will always go back to this location when using UHaul because of Robert's incredible customer service.

CHRISTOPHER F. 
Clasificación:
5.0

The store manager has been so helpful every time we have returned a trailer here - even after hours.

Catherine C. 
Clasificación:
5.0

It's very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Gracias.

Michelle D.  |  First Impressions 
Clasificación:
3.0

Was there during normal business hours even the sign saying it was open hours still nobody was there to help me. Resorted to the online app and it was ok, fairly easy, had one little hiccup and had to call customer service but they were very pleasant and helped me through it. Truck was super nice and perfect for what we needed. I did have to leave my vehicle there and there wasn't anywhere convenient to park. Had to park down by the office and walk. Other than "having" to rent online, and having to park down a hill by the office and walk. I give it 4 out of 5 stars . Definitely use these trucks again! Thanks Uhaul

Michael W. 
Clasificación:
3.0

I was charged more for the truck despite being quoted one price. I was not told to complete my checkin at the return location to possibly not be charged for a 2 day rental. I will contact the originating location for a possible refund

LORRAINE B. 
Clasificación:
5.0

Sarah was fantastic! Helped me throughout the rental process. Great customer service!! I'll be back for sure.

PHILLIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marnita c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHAEL G. 
Clasificación:
5.0

Both ladies did a great job.

shane G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

corey c.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TANZIKA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily H. 
Clasificación:
5.0

Everything was simple and I had no issues!

Rita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Torien P. 
Clasificación:
4.0

Brooke was friendly and helpful.

James R. 
Clasificación:
5.0

It takes too long when you have to talk to an associate on the phone. The system always put you on hold for 15 to 30 minutes. It's a waste of important time. Once you get a chance to talk to an associate all is well.

Donald M. 
Clasificación:
5.0

I made reservation to pick up 10' truck at another location in Gardendale at 3:30 p.m.. After arriving there, I was told they didn't have a truck for me and was told to call 800 number. I requested to speak with a supervisor. I was repeatedly booked for another location that was 20 miles out of my way. I re-submitted my reservation to Fultondale location. Arrived there and was told nothing was on file for me. The front desk lady was very helpful and called 800 number to help me. I was only able to rent the 15' not 10' for several hours and not the 24 hours I needed. I requested a discount because of my inconvenience and was denied. It took me 2 1/2 hours between phone calls to 800 rep, driving around town before getting a uhaul.

Vanessa C. 
Clasificación:
4.0

The windshield inside the van was so dirty it was a road hazard . Check oil light was on the dashboard.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

If I have to say anything on needed improvement is there should be at least 2 ppl working to assist customers.

Angela C. 
Clasificación:
5.0

My grandson and I had an enjoyable day together picking up a new bedroom suit for him in a UHaul truck. It could not have been handled any easier. The U-Haul employees did a great job handling our reservation.

GAVIN R. 
Clasificación:
5.0

the original drop off place was not open when it said they would be. Had to find a second drop off place . it was good.

Randle C. 
Clasificación:
5.0

Brooke was very polite and patient. Went to connect trailer and had the wrong hitch but had the correct one in the car. Then had to locate the keys to unlock it. Kept apologizing but she said it was no problem at all. When another customer pulled in, we told her to go ahead and take care of them while we looked for the keys and swapped out the hitch. She called to the customer and said she would be right there but the customer was just looking for her card to get in the gate and said she had found it. We got the hitch switched out, she attached the chains, took a picture, and we were on our way. Had a great experience from reserving the trailer early, having to change the pick up date, to actually picking up the trailer. No problem getting it all handled. Thank you, Brooke!!! No improvements needed!!!

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca Best W.  |  Overall Experience 
Clasificación:
1.0

I have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!

Delicia T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brooke E.  |  First Impressions 
Clasificación:
5.0

The representative at this location was great!

Denisha W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria B.  |  Overall Experience 
Clasificación:
5.0

Brooke and Sara Perry were amazing and went extra mile to help with anything needed!!! They both are truly an asset to UHaul ! TY, Billy

BILLY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth J.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly and I will do business with them again soon.

JUDSON L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Morgan T.  |  Overall Experience 
Clasificación:
5.0

Miss Sara was an excellent help,was very kind and helpful with all my storage needs.Thanks for all your help!

Alan G.  |  Overall Experience 
Clasificación:
5.0

I moved items into this storage facility almost 5 years ago, I can do anything but say the facility was well kept. My items were just as I placed them there five years ago. Access to the property was convenient, and the staff was more than accommodating. I give praise for your staff.

CARLEE J.  |  Overall Experience 
Clasificación:
5.0

We stored our camper there and liked the concrete pad that was available.

KAREN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

Corinthia and her team are top notch! Have enjoyed multiple interactions with storage and truck rental.

Audrey N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G.  |  First Impressions 
Clasificación:
4.0

The staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.

Sherita D.  |  Overall Experience 
Clasificación:
5.0

Excellent service

JAMES M.  |  Overall Experience 
Clasificación:
5.0

The service was easy and fast.

Donna G.  |  First Impressions 
Clasificación:
1.0

Horrible customer service would not recommend! Cameras were not working properly!!

cortney j.  |  Overall Experience 
Clasificación:
5.0

The lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.

KAREN S.  |  First Impressions 
Clasificación:
5.0

All was great.

David K.  |  Overall Experience 
Clasificación:
5.0

Staff always courteous

Joyce R.  |  Overall Experience 
Clasificación:
4.0

I really can't complain about anything. Everything was fast and easy. The customer service was good as well.

Tiffany H.  |  Overall Experience 
Clasificación:
5.0

Agents very helpful.

Stanley B.  |  First Impressions 
Clasificación:
5.0

All of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!

Karen B.  |  Overall Experience 
Clasificación:
5.0

Very friendly & helpful staff.

David K.  |  First Impressions 
Clasificación:
4.0

No comment

Sonya E.  |  First Impressions 
Clasificación:
5.0

The cashier was the best she was the best i always have good experience with this u haul ...

sheila s.  |  First Impressions 
Clasificación:
5.0

Mercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.

Amanda G.  |  First Impressions 
Clasificación:
5.0

I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

William B.  |  First Impressions 
Clasificación:
5.0

The associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.

Karen B.  |  First Impressions 
Clasificación:
3.0

The man at the service desk was very friendly!

Kristina H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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