Customer Reviews for U-Haul Moving & Storage of Fultondale

1,400 reviews

1588 Carson Rd   Fultondale, AL 35217
(Next to the highschool)

(205) 608-1103

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 608-1103

1588 Carson Rd
Fultondale, AL 35217
(Next to the highschool)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

deamphra jordan  |  First Impressions 
Rating:
2.0

Upon moving out I realized they had broken all my dishes. Scratched up my bedroom set and dining room table. I’m pretty certain one of my TVs were removed from my unit. Whether I was 1 day or 15 days they would call numerous times a day. I had to inform the previous property manager of the FDCA because she was rude on top of aggravating. The new people were polite and helpful. Overall I would definitely never use this location again and I live twenty minutes from there.

Meshanta Myles  |  Overall Experience 
Rating:
2.0

Truck was late, staff seemed untrained for contingency plans

erica mason 
Rating:
5.0

Nothing service was great overall.

THOMAS HUIE 
Rating:
4.0

Customer did not leave a comment.

Jeremy Waldrep 
Rating:
5.0

CIERRIA DUDLEY was very helpful and friendly. The only problem I encountered was I had to leave and go to bank to get cash because I had a visa card and I was in a u-Haul truck that cost me extra mileage. When I called U haul the person I talked to did not tell me or I could have got cash to pay. It was not Ms.Dudley .

JAMES D Gillian  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Seth Page 
Rating:
4.0

I checked vehicle in through app. A random person approached me asking for the keys and when I explained that I was being instructed to leave them in the drop box he was extremely rude. I gave him the keys and also took a picture of him in the case of something being amiss and he in return called me a “crazy bitch” Very unprofessional

Ronald Mollkoy 
Rating:
5.0

Customer did not leave a comment.

Krystle Woodley 
Rating:
3.0

We were exhausted; dropped off with NOBODY at location!! If it weren’t for Mr. James (Manager from the location we ‘picked-up’ from).. we would not have dropped off, as it was unclear that it would be safe to leave the trailer! I am a LONG time Uhaul renter, but this experience truly turned me off!

Mary Overton 
Rating:
5.0

Very professional, knowledgeable and eager to assist

Latisha Stoudemire 
Rating:
5.0

Customer did not leave a comment.

Jessica Franklin 
Rating:
5.0

I appreciate you and the staff. Very kind

Elizabeth Hutto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY SEAVER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Cornelius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Wickert 
Rating:
5.0

Customer did not leave a comment.

Lauryn McCarty 
Rating:
5.0

Friendly staff and an overall good experience. No complaints here!!

THOMAS BLANTON 
Rating:
5.0

Customer did not leave a comment.

TRAVIS MANN 
Rating:
3.0

Be friendlier, understanding when your company makes mistakes- it's best not to put your customer out, but make it more beneficial to them! Easier, less stressful.

SANDRA ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Ashlyn Harris  
Rating:
5.0

Customer did not leave a comment.

Portia Honor 
Rating:
5.0

Totally satisfied

Stephen jacobs 
Rating:
5.0

Customer did not leave a comment.

Frank Cornelius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Skelton 
Rating:
5.0

Thank you for your professional support in

misty hyatt  |  First Impressions 
Rating:
3.0

My whole Uhaul experience was horrible not with the specific location where my husband and I picked up the truck but we did have a issue with pickup location as well. At pick up everything was running smoothly until we paid was informed the truck was down street on the side and it was, informed the agents in store the truck wasn't where they said it was and had to waste additional time for them to finish other people transaction at the register although we paid first and felt as we got pushed back to the end of the line with having to wait again my husband was even more upset because he had to walk down the street with an appliance dolly in the cold. Uhaul change our reservation from the original location to another one and the location they changed it to no one showed up to work. Which they had to find us another location to pick up from. Drop off location was also horrible we got storage unit at the drop off location finish unloading everything and couldn't check in the truck which was at 4:09 pm store didn't close until 10pm the agent at drop off told us when we finish unloading put truck on top of the hill and bring the key to check in but he was gone, left note said he'll be back in 20 mins we sat and waoted over 20 mins which turned to 40 to 1hr. I call the phone to store which wa routed to the agent phone we assured us he had to leave and pick up his daughter from school and on his way back and was on a specific street which wasn't far. Second time when I call he told us to pit the key on the back of the truck and when he return he'll check it back in. That didn't never happen. I did call the following day reported the issue his manager Cierra went ahead and got the truck checked in, said the agen had a family emergency which no one in management was notified of and she was going to get on him. Not only did my Uhaul experience affect my husband and I but it affected other customers as well that sat outside waiting on the agent to return back which he didn't and they couldn't even get a truck to move. We sat a goal to have our keys returned back to our rental company before they close that Friday which didn't happen because Uhaul delayed our time through out that day. Never had a bad experience until 12/29/23 with renting with the company. Moving isn't easy nor a cake walk and U-haul didn't make easier on our part which should have been less stressful. To improve is to make sure your agents want to work, professional with assisting customers and don't overlook a customer after they paid they money and call for backup to upper management to have someone to fill your shift if a family emergency was to occur.

Nakesha Shank 
Rating:
5.0

Great service at the Carson Road Fultondale location

Joshua Williams 
Rating:
5.0

Friendly staff and was easy to drop off

MATTHEW COOK 
Rating:
5.0

Forgot the lady name but she was truly nice and friendly you can tell she love her job and I will be back when I need another U-Haul

jonnita brown 
Rating:
5.0

Customer did not leave a comment.

Robert Thomas 
Rating:
4.0

Customer did not leave a comment.

linda carlisle 
Rating:
5.0

Customer did not leave a comment.

steven nichols 
Rating:
5.0

Customer did not leave a comment.

HOWARD FIELDS   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha Dunklin 
Rating:
4.0

Customer did not leave a comment.

Ginger Griffie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rahn Smith 
Rating:
3.0

Prices are RIDICULOUS. 0.79 cents a mile? That’s robbery. Never using U-Haul again.

Rebecca Martin 
Rating:
5.0

I received excellent and exceptional kind customer service. I shall refer this UHAUL store to all of me friends and associates. Thanks again for such a marvelous renting experience!

SANDRA STATEN 
Rating:
1.0

Made improper charges to my card for fuel, ths truch was returned with 1/4 tank as the contract required. I was to tod to leave the truck and the attendant did not go over the truck with my. I will n I'll tide my bank to reverse these charges. I took a picture of tbs dash at the return facility with milage, and fuel. This is very bad customer support when fraudulent charges are made to my bank card without approval.. Michael Moore

mike moore 
Rating:
5.0

Excellent customer service!

Jeff Gamel 
Rating:
3.0

Small parking lot. Employees should bring vehicles to customers.

marlin pitts 
Rating:
4.0

Customer did not leave a comment.

elwood odom 
Rating:
5.0

Smoothe service and friendly staff

Tracey Henderson 
Rating:
1.0

Customer did not leave a comment.

Jermaine Burton 
Rating:
1.0

The inside of the UHaul in the back where you load your belongings was filthy with a DEAD COCKROACH in it. I had to sweep it out before I could load anything. The place was closed when I turned the truck in with no prior notice or note onthe door and I came back 3hrs early.

Kimberly Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

A D Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Grace 
Rating:
5.0

Customer did not leave a comment.

lakendra owens 
Rating:
5.0

I didn’t not get her name but she was very sweet and nice she wasn’t rude at all and she had a few people in line still wasn’t getting smart or rude with none of us love her personality 10 ⭐️

KEYWANDY Rolley  |  First Impressions 
Rating:
5.0

The trailer was clean, but, No tail lights, NO BLEAKERS, NO TONG LIFT. ALSO TRYING TO LOG IN ON YOUR SYSTEM IS TERRIBLE AND NEVER WAS ABLE TO.

Danny Holloway 
Rating:
5.0

Customer did not leave a comment.

Tonya Davis 
Rating:
5.0

Customer did not leave a comment.

JASON TINEO 
Rating:
5.0

Everyone was nice and the manager was awesome as well.

ANTUAN CARLISLE  |  Overall Experience 
Rating:
5.0

Very pleasant experience

Fred Krause Krause  |  Overall Experience 
Rating:
5.0

The attendant was very helpful, it was s very pleasant experience. I will use this store for future storage needs

Lisa Hogeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally Overstreet 
Rating:
3.0

Customer did not leave a comment.

Bernardo perez villarreal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY SEAVER  |  First Impressions 
Rating:
5.0

This is the only place that I am ever going to use for my storage needs. Staff is always friendly and service is always fast

Opal Richardson  |  Overall Experience 
Rating:
5.0

Nothing. Helpful, friendly, courteous staff. Good prices. Had what I needed.

Michael Bell 
Rating:
5.0

Customer did not leave a comment.

Sequoia Benjamin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sequoia Benjamin 
Rating:
5.0

Customer did not leave a comment.

Matthew Cooper 
Rating:
5.0

Customer did not leave a comment.

Marc Mensah 
Rating:
2.0

The van smelled very strongly of cigarette smoke. There was no getting the smell out

Jodie Schramm 
Rating:
4.0

They came thru for me ,when the one I had reserved already decided to close on me before I got there . They were also cheaper in price than than the one I had reserved! So thank u u-haul

Angela Davenport  |  First Impressions 
Rating:
1.0

I just issues all the way around. With picking the truck up, and dropping it off, to be giving the wrong truck

Jeremy Byers 
Rating:
3.0

Customer did not leave a comment.

Randy Hudson 
Rating:
5.0

Extremely helpful staff

Reagan Hood 
Rating:
5.0

Customer did not leave a comment.

Tawana Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Wharton  |  First Impressions 
Rating:
2.0

Pin pad seldom worked so cash was required, then I had to request a receipt. The dumpster was not available, in addition, 10.00 dollars per day late fee is ridiculous.

CHARLES MITCHELL  |  Overall Experience 
Rating:
5.0

Great overall experience

JERMAINE JELKS 
Rating:
5.0

Customer did not leave a comment.

Robbie Jinright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamaria Croumptoen  |  First Impressions 
Rating:
5.0

The Fultondale facility is great. The online process of obtaining the storage spot was convenient and easy to use. The employees and manager at this location are very professional and friendly.

Christopher E Alessi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen Foster  |  Online Move In 
Rating:
5.0

Excellent service

Robbie Jinright 
Rating:
5.0

Cierra is extremely helped and professional

bridget Budweg  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tawnia Richards 
Rating:
4.0

Service was great. Staff was extremely friendly and timely. However, my rental did not have air and driving over 400 miles in a day was harsh. Unfortunately I was in a bind and there was nothing available within 50 miles. Have the maintenance crew come service the trucks often would be my suggestion, it shouldn’t fall back on staff to have to deal with mad customers bc of the unfortunate.

Nicole Byrom 
Rating:
2.0

I reserved a trailer for 12:15. I showed up and hooked up to the only trailer available at 12. It took the workers until 1:20 to let me leave because it wasn't the right trailer & no one in charge would answer the phone so that I could leave with the trailer they had.

Ben Magnusson 
Rating:
5.0

Customer did not leave a comment.

Tavares Givens 
Rating:
5.0

P

Will Milton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadihesda Funes 
Rating:
4.0

Customer did not leave a comment.

JAMES RUDOLPH  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Elijah Cole 
Rating:
5.0

Customer did not leave a comment.

Jerri Knopf  |  Overall Experience 
Rating:
3.0

N/A

Matt kelvin cobb 
Rating:
5.0

Customer did not leave a comment.

Eugene Hayes 
Rating:
1.0

I’m a serious glamper/camper. I “reserved” a truck with U-Haul in Fultondale, AL to pull my trailer for an out of town camping trip, when I arrived to pick up the truck, I was told I couldn’t use my debit card that I had “always used with them for everything I’d done with them”. I was devastated, because I was prepared to hit the highway from Uhaul.😲😱😠😤😡. Also, My trailer was broken into while parked there “inside their supposedly secured gated area” and a lot of my possessions were stolen, and as far as the head administration was concerned it was “Oh well, sorry about that”, and nothing was done. They said their insurance don’t cover it. 😡🤬. I have my trailer insured but I was then told by State Farm that it’s included in my renters insurance with a thousand dollar deductible. So, not only did I have to repurchase all the things that were stolen out of my trailer, I also had to out of pocket pay for the repairs to my trailer door. U-Haul made not one attempt in their power to accommodate, and when I asked, they would not even grant to waive me at least one free month’s rental fee, but instead they increased my rental price. In spite of all this, I continued to faithfully pay U-Haul. Then one day I finally decided to remove my trailer and cancel my rental, not even mid-month, July 13th, with more days remaining of paid unused rental left, I was told I would not receive a prorated refund. I feel I received a great injustice regarding my entire dealings with U-Haul and hope never to have “any” dealing with them ever again. 🤞🏽🙏🏽….And no, per my experience I don’t recommend them to anyone. 👎🏾👎🏾

Jeanette Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Ingram 
Rating:
5.0

Customer did not leave a comment.

Michelle McClendon  |  Overall Experience 
Rating:
3.0

Pick up location was changed 4 times. I was told equipment was not returned was the reason. Fultondale pick up location was 35 minutes from my home in the opposite direction of my move. When I arrived for Pick up there was a sign " back in 20 minutes". Thankfully I did not wait that long. Frustrating experience!

Jeff Hudson 
Rating:
5.0

Thank you!

Patia Staton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latasha Byrd 
Rating:
5.0

Customer did not leave a comment.

charleston Lewis 
Rating:
3.0

Customer did not leave a comment.

Daneka bennett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GRADEN LOWRY 
Rating:
4.0

Customer did not leave a comment.

Michael Kuhlmann 
Rating:
1.0

Very disappointed upon discovering the belings in my unit were covered by tiny bugs, often referred to a no-see-ums or chiggers. I'd not had such issues at any other site, voiced my concerns and options given by management was to move closer to the office or up on hill into back of an "empty moving truck." I was crushed, these items belonged to my recently deceased mother. This misstep in entrusting the Fultondale location with memories brought further disparity to my mourning, suffering and depression. Months later I spoke with another site rep (after coming out of my depression, but back into one of the same hills that pushed me there, bugs inside and on my meticulous, but deceased mother's prize belongs. This time I was told uhaul could "spray and put down something for rats." Rats?🥺 Wabting to "see" this newly offered option at work, I agree, we met and in my mind it's a newly added disaster inside a pump sprayer, welded by a helpful, non-vested employee, for what we both knew was NOT a valid answer. She did however mention after I stopped her spraying along interior wall, in addition to splatters now on my furniture (although accidental) that a climate controlled build was coming to that location. Which sounded nice but I could not endure another warm climate awaiting "a new building" unless she could convince the existing bugs to move out and the new bugs soon to invade my unit.😑 These bugs bite and make accessing belongings difficult. Thus my primary reason for vacating your Fultondale location. I would NEVER recommend it for storage purposes due to the mental distress and heartache it has caused me. Nothing worse than throwing away "memories" I had intended to keep, now teaming with bugs I could never fully remove without incurring furniture repair or upholstery expenses. I detest this uhaul location greatly. If I could I convince all others to move out as well. Really considering buying my own facility due to my heartbreaking experience at this location.

Marche' Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keona kendeldrick Billups barnes  |  First Impressions 
Rating:
3.0

Decent location, Easy to park the truck

Herb Bryan 
Rating:
1.0

The motorcycle trailer had no lights, which was not discovered until I loaded the trailer, I pre paid for 5 days, I was charged another day which was wrong

Michael Aycock 
Rating:
5.0

Customer did not leave a comment.

Sarah Brakefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONAVON BAILEY 
Rating:
5.0

Customer did not leave a comment.

brian pellgera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHELPS ENTERPRISE  |  Overall Experience 
Rating:
3.0

I was charged for fuel even though I had filled it up past what the level was when I received it.

KEVIN COOK 
Rating:
5.0

Customer did not leave a comment.

Erasmus COWART 
Rating:
1.0

AWFUL CUSTOMER SERVICE G HE TRUCK RENTED WAS ALSO RENTED TO SOME ONE ELSE TOOK 2 HRS THEN I WAS OVERCHARGED

Shanda Keith 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
5.0

Customer did not leave a comment.

Ontineka Satterwhite 
Rating:
3.0

Customer did not leave a comment.

William Pinyan 
Rating:
5.0

Nothing, The lady at the counter was knowledgeable, and extremely pleasant. I enjoyed my experience.

James Hoglan 
Rating:
2.0

Customer did not leave a comment.

Elizabeth Chandler 
Rating:
5.0

Customer did not leave a comment.

Keona Billups  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cliford Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry McGuffie 
Rating:
5.0

Customer did not leave a comment.

MARTIN STELTENPOHL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE GANT 
Rating:
3.0

Be a bit more welcoming . My drop off went well , she was nice .

Sheila Rice 
Rating:
3.0

very hard to make reservations-several trucks were closer to my house but couldn't pick up as it was a one-way, had reserved blankets, etc but then didn't have them when I picked up

charles barnette 
Rating:
5.0

Customer did not leave a comment.

Gina Page  |  Overall Experience 
Rating:
5.0

The staff is so fun and friendly. I had a heck of a time trying to back up the trailer and the woman patiently helped me back it into the spot correctly!!!!! I appreciate her so much for being so calm with me while I was so nervous!

Simone Caston 
Rating:
1.0

I will never rent from U-Haul again. It was a terrible experience that greatly inconvenienced my move. I drove around trying to get a truck for 2hrs. My reservation was for a 7:30 am pick-up, and I did not get a truck until around 9:30 am after being told to drive to four different locations. I did not get the size truck I reserved or the equipment to go with it. I am amazed at how terrible and unorganized this whole experience was for this to be such a huge company.

Larvarus Tucker 
Rating:
1.0

First, the reservation wasn’t even fulfilled and got a nasty, sticky replacement that was absolutely on empty when they gave it to me. Spent 30mins cleaning and when I turn it in they had the audacity to charge me $25 cleaning fee (standard, they say). “Standard” is not what I’d call them.

Shane Fuller 
Rating:
4.0

Customer did not leave a comment.

Sammy Elswick 
Rating:
5.0

Customer did not leave a comment.

Melissa Nichols 
Rating:
5.0

Customer did not leave a comment.

mia thompson 
Rating:
5.0

Customer did not leave a comment.

Rashoda Edmonds 
Rating:
5.0

Customer did not leave a comment.

Terry Payne 
Rating:
5.0

Good customer service and clean

BETTY THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL HALL 
Rating:
1.0

Better interactions with consumers and the trick need maintenance

Michele Ausitn 
Rating:
5.0

Customer did not leave a comment.

Katrina Watkins 
Rating:
5.0

The young lady has excellent customer service, and she helped me out with the process!!! Awesome job,very professional.......

Sharlinda Sanders 
Rating:
5.0

Customer did not leave a comment.

Preston Fields 
Rating:
2.0

Customer did not leave a comment.

Sandra Thomas 
Rating:
5.0

Overall satisfied

rodney jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannie Nazario 
Rating:
4.0

I reserved Furniture dollys and blankets online. My reservation confirmed this. No uhaul dealer in my area had any. Big inconvenience I had to go purchase all the equipment that uhaul online said I would have waiting on me.

Charles Guthrie 
Rating:
4.0

Customer did not leave a comment.

Garyaldo Robertson  |  Online Move In 
Rating:
1.0

Your employees need to learn that they’re there to help and not make me do everything like call and talk to customer service for them

Dawson Reynolds 
Rating:
4.0

Customer did not leave a comment.

Richard Rodden 
Rating:
1.0

Customer did not leave a comment.

adria gordon  |  Overall Experience 
Rating:
5.0

No improvement needed

Anthony Howton 
Rating:
5.0

Great people

anthony roscoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rex carlisle 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA Caddell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adria gordon  |  First Impressions 
Rating:
2.0

Staff was very unprofessional

Cardell Jones  |  Overall Experience 
Rating:
3.0

The facility was clean and secure. Nothing really exemplary or notable as above average. The storage room served its need, the pricing was competitive and fair, and the staff was helpful.

Gregory Neal  |  Overall Experience 
Rating:
5.0

Their great

Bryan Burchfield  |  Overall Experience 
Rating:
3.0

Storage was great- but I am still not sure why the cost of storage went up $5-10 *every* year automatically. I understand inflation, but the additional costs made this unaffordable over time. I was more than happy with staffing, accessing storage unit, etc., but not sure the cost was worth it at the end - as the price was double what I began paying for receiving the exact same service.

John Latimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewey Barber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alan walker  |  Overall Experience 
Rating:
3.0

The tempature stayed 100 degrees a d I was Paying for climate control very disappointed in that.

donna rickett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kentrvian Word  |  Online Move In 
Rating:
5.0

Thanks Uhaul so much. Always love doing business safe and professional.

CHARSTINA KENDRICK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James Shepherd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diondra Burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Pemberton  |  Overall Experience 
Rating:
5.0

Thanks to Cierria for all her help - especially in helping me guide my RV into the spot. She's great!

Jacqueline Auer  |  Overall Experience 
Rating:
1.0

Terrible customer service

Brian McGuire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire Mathis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelia Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Sullivin  |  Overall Experience 
Rating:
5.0

The staff customer service was 100

DANDRIA Grady  |  Overall Experience 
Rating:
3.0

My responses should be tempered by the fact that this location had a tornado blow through it and my storage unit was partially affected. However, this property has issues with the front gates regularly which meant very limited access when I seemed to need it most. Also, in an effort to keep the site clean they use leaf blowers which serve to send whatever dirt, dust and detritus into the the storage units covering the front 5 feet of our stuff with this. The staff was generally nice - some more than others - and generally helpful. I would recommend this place for the surrounding community only for belongings that are hardy or do not require special handling of any kind or are completely sealed in boxes.

Damon Porrill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harrison Peterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie McPherson  |  Overall Experience 
Rating:
5.0

The general manager was absolutely amazing!!! She was such a pleasure to work with, a breathe of fresh air at the perfect moment. Made a potentially frustrating experience the highlight of my day.

Brandon House  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Mcdonald  |  First Impressions 
Rating:
4.0

There is a current issue of my pin and access not working at the gate

eldrick ellsberry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANKLIN JR  |  First Impressions 
Rating:
1.0

Rented a van body. The structure was leaking moderate bits of water onto our stuff. I was told that since I didn't pay extra money for additional insurance there was nothing they could do. Would of been better off just piling my stuff in a yard with a tarp over it. What's the point in renting storage units if they won't even guarantee that it will stay dry. Or even try to keep it dry. To clarify it was not storm damage. Just basic rain and pollen. Worst experience ever. Will not recommend UHaul or being using UHaul again.

Joshua LaMesjerant  |  Overall Experience 
Rating:
5.0

Unit dirty. Not swept out. General tidying up on the storage side would be nice. Looks forgotten.

Kenneth Dykes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kathy hummel   |  First Impressions 
Rating:
2.0

Staff at the facility were always helpful and accommodating.

Victoria Locke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dondrea franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren Pemberton  |  First Impressions 
Rating:
5.0

I love both uHaul place

erica mckinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harrison Peterson  |  First Impressions 
Rating:
5.0

I like this place because the nice people and good service

Carlos Jaimes  |  First Impressions 
Rating:
5.0

I thank the staff,great customer service. Sarah showed great customer service. Thank you, Amanda Karrh

Amanda Karrh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY WILKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Haken  |  Overall Experience 
Rating:
5.0

Sara was very helpful and great.. She deserve a raise!!

Aaliyah Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billie Wall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Bean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terry spivey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie Blaylock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawanna Jones  |  First Impressions 
Rating:
4.0

Thanks Sara for all your help. It took a while to get my Dads stuff completely out. But finished now. Thanks

Jim Spitzley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Simas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam hopper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alvin lovell  |  First Impressions 
Rating:
1.0

After my dry furniture was only in your storage facility for 3-4 months, it was covered In mold & mildew! It was dry the day it was moved in. Never had this problem before. But this time this facility ruined my only furniture!

Jessica Goodson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Shore  |  First Impressions 
Rating:
5.0

Sara is very helpful

morris hollis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laymon Palmer  |  Overall Experience 
Rating:
5.0

Storage center mgr Sara Perry, was friendly , professional and very helpful. Will tell others about her and recommend the business Thanks D. McNeal

Dorothy Mcneal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Haken  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elise Bailey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah Haney  |  Online Move In 
Rating:
5.0

Mgr was very helpful and friendly to make you feel welcome

Dorothy Mcneal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Page  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Graham  |  Overall Experience 
Rating:
4.0

Thanks A Mil❤️

Jeannie Avery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel jones  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful. It was the best Uhaul experience I’ve ever had. Thank you!

Phyllis Wintter  |  Overall Experience 
Rating:
5.0

The only problem I had was when the tornado came through last year, I emailed and emailed the manager to see if my unit was damaged and NOT ONCE received a response. I think that is poor customer service, especially since the facility isn't that big. The manager should have personally contacted each customer to ease our mind that our thing (family heirlooms, in mine) were safe and intact.

MISTY JOHNSON  |  Overall Experience 
Rating:
3.0

Just wish the smallest locker style storage space place was a little bigger where u can’t use walk in it I think if everyone only needed that amount of space to move out of a home then they don’t got much that they own there’s like no space in there sorry just my opinion

Richard Bradford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

syenthia pryor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNSON MAHAN  |  Overall Experience 
Rating:
5.0

Facility is great but the staff is amazing. I can’t express enough how helpful they were and how easy they made everything. I was truly sad to not be able to work with them anymore when I moved away.

Thomas Miller  |  Overall Experience 
Rating:
5.0

The care given to my property after a tornado destroyed my unit #257 was compassionate and professional. I truly appreciate you for that. Thank you.

Scot Aiken  |  Overall Experience 
Rating:
3.0

The staff was not overly friendly, from the first impression to the very last image we had. The grounds could have been swept up. I noticed a lot of debris on the ground, which I feared running over with my car.

Amy Weiss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny woodard  |  Overall Experience 
Rating:
3.0

On move in day there were 2 large crates left in front of your unit that hindered our unloading of furniture. As well the gate being broken hindered our ability to have access later that evening to finalize our move, therefore we had to unload our last items the next day.

Kerry Wood  |  Online Move In 
Rating:
5.0

AWESOME CUSTOMER SERVICE THE MANAGER WAS VERY HELPFUL

Brenda Johnson  |  Overall Experience 
Rating:
3.0

The manager of this location was and is not professional, I’ve had several encounters where she lacked in doing her job.

danielle chester  |  Overall Experience 
Rating:
5.0

Sara and her staff where wonderful.

Michael Brandon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Yeldell  |  Online Move In 
Rating:
5.0

We are appreciative of the storage available to us and the care. We were fortunate not to have damage from the tornado but it was time to vacate the unit and give away to those in need.

Deborah Crumpton  |  Overall Experience 
Rating:
4.0

We stored our travel trailer there, but they put a bunch of truck bed boxes in that storage area that made it difficult to maneuver the trailer so we had to relocate. Sorry we had to go as it was very convenient and Sara was great to work with.

Clark Blodgett  |  Overall Experience 
Rating:
1.0

Constant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn’t get in past that. He locked up about ten minutes early and told us we couldn’t move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn’t care, even though we would’ve been there a lot earlier if the initial moving in the first round didn’t take over an hour because unit after unit didn’t work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I’ve never experienced such horrible customer service before and doubt once I move my stuff out, I’ll ever come back to this location again.

Nicholas Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joey Prestley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halee King  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Takira Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

K & L concord  |  Overall Experience 
Rating:
5.0

It’s very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Thank you.

Michelle Dockery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Roper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marnita cook  |  Overall Experience 
Rating:
5.0

Both ladies did a great job.

shane Graves  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

corey curtin  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!

William Buchanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Gilmore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Best Williams  |  Overall Experience 
Rating:
1.0

I have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!

Delicia Tucker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brooke Easley  |  First Impressions 
Rating:
5.0

The representative at this location was great!

Denisha Works  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria Banneran  |  Overall Experience 
Rating:
5.0

Brooke and Sara Perry were amazing and went extra mile to help with anything needed!!! They both are truly an asset to UHaul ! TY, Billy

BILLY GAFFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Jernigan  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly and I will do business with them again soon.

JUDSON LUNCEFORD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Morgan Thayer  |  Overall Experience 
Rating:
5.0

Miss Sara was an excellent help,was very kind and helpful with all my storage needs.Thanks for all your help!

Alan Gordon  |  Overall Experience 
Rating:
5.0

I moved items into this storage facility almost 5 years ago, I can do anything but say the facility was well kept. My items were just as I placed them there five years ago. Access to the property was convenient, and the staff was more than accommodating. I give praise for your staff.

CARLEE JAMES  |  Overall Experience 
Rating:
5.0

We stored our camper there and liked the concrete pad that was available.

KAREN SNIDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Marlow  |  Overall Experience 
Rating:
5.0

Corinthia and her team are top notch! Have enjoyed multiple interactions with storage and truck rental.

Audrey Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Gregory  |  First Impressions 
Rating:
4.0

The staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.

Sherita Drawhorn  |  Overall Experience 
Rating:
5.0

Excellent service

JAMES MYERS  |  Overall Experience 
Rating:
5.0

The service was easy and fast.

Donna Gilmore  |  First Impressions 
Rating:
1.0

Horrible customer service would not recommend! Cameras were not working properly!!

cortney juran  |  Overall Experience 
Rating:
5.0

The lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.

KAREN SNIDER  |  First Impressions 
Rating:
5.0

All was great.

David King  |  Overall Experience 
Rating:
5.0

Staff always courteous

Joyce Rowe  |  Overall Experience 
Rating:
4.0

I really can’t complain about anything. Everything was fast and easy. The customer service was good as well.

Tiffany Hall  |  Overall Experience 
Rating:
5.0

Agents very helpful.

Stanley Bolling  |  First Impressions 
Rating:
5.0

All of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!

Karen Buchanan  |  Overall Experience 
Rating:
5.0

Very friendly & helpful staff.

David King  |  First Impressions 
Rating:
4.0

No comment

Sonya Evans  |  First Impressions 
Rating:
5.0

The cashier was the best she was the best i always have good experience with this u haul ...

sheila smith  |  First Impressions 
Rating:
1.0

Office staff needs to be trained and would help to leave the ghetto trash in the GHETTO

Michael Benton  |  Overall Experience 
Rating:
5.0

Mercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.

Amanda Golladay  |  First Impressions 
Rating:
5.0

I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

William Buchanan  |  First Impressions 
Rating:
5.0

First time storage use and I was not disappointed

Brenda Kelly  |  Overall Experience 
Rating:
5.0

The associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.

Karen Buchanan  |  First Impressions 
Rating:
4.0

Each representative that I had contact with was more than helpful. Always friendly and ready to lend a hand. Never had to wait on any service. 😃

caroline key  |  Overall Experience 
Rating:
2.0

3 trailers stolen between midnight and 5 am , one was mine. several changes are needed .1 enter from 7am to max 9 pm . 2 better cameras to show details of persons entering /exiting / tags, reset codes

CARL ALEXANDER  |  Overall Experience 
Rating:
4.0

For over 5 years I mentioned that the door to my outside facility was broken but it was never fixed.

ELAINE RASCO  |  Overall Experience 
Rating:
5.0

Corinthia is a great customer service person. My only problem was with my pick up place. The lady there didn't tell me there was a required lock & she sold me the wrong kind of lock.

Karen Thomas  |  First Impressions 
Rating:
3.0

The man at the service desk was very friendly!

Kristina Herald  |  First Impressions 
Rating:
5.0

Very helpful staff.

RICHARD WEBSTER  |  Overall Experience 
Rating:
1.0

I was made a reservation for a pull thru unit to store a trailer and car. When I arrived the lady behind the desk told me no such unit existed and didn't/wouldn't look up my reservation.

JONATHAN JAMES  |  Reservation 
Rating:
5.0

Good

CURTIS SIGLER  |  Overall Experience 
Rating:
5.0

Great service, friendly service!!!!!!!!!!!!!!!!!!

edmond dunklin  |  Overall Experience 
Rating:
5.0

Great service

April Watson  |  Overall Experience 
Rating:
2.0

The parking lot is always full of screws, I picked up 10+ just in front of my unit a couple of days ago and took them into the office. Tires aren’t cheap.

rebecca herron  |  Overall Experience 
Rating:
5.0

You guys go beyond customer satisfaction, I want to thank you 😊 all. Awesome team!

FLORINE HARRIS  |  Overall Experience 
Rating:
5.0

I have no complaints what so ever. The staff were always friendly and worked well with us with anything we needed! I’ll definitely use again when I need another unit!

Christa Hawkins  |  Overall Experience 
Rating:
5.0

GREAT PLACE!!!!!!!!!!!!!

ALISHA DUNKLIN  |  Overall Experience 
No reviews have been submitted for this location.

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