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JOHN BCustomer Reviews for U-Haul Moving & Storage of Fultondale
Testimonials From Recent Customers
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Inventory in person did not match what was online. I ordered a 10" truck with an appliance dolly and this location had neither. No one called or emailed to update me that my rental was upgraded to a 15" at an additional charge. I was not able to move what I needed since the appliance dolly was necessary. No manager on site or on duty to speak with. Horrible service
AVERY SThe organization to this place was horrible. I really felt sorry for the worker bc she was the only one working on a busy Saturday (esp it being the first of the month). She was working the desk as well as cleaning trucks. Which isn't fair to her. The line was out the door. My reservation was almost an hour late due to short staff. The inside of the trucks could be cleaned a little better too.
SAMIRA CI was very pleased with the professionalism and friendliness of the staff.
Ajanta G | Overall ExperienceTruck has a pull in it when you put on gas worse truck ever just like the storage... was promised things that did not happen like a new door that nearly took off my nephew head 6 months of putting in a order really? Lost card for automatic withdraw but paid on due date never late.. come a week before next payment and a red lock on it...I'm still angry !!!
LECRESHA H | Overall ExperienceI was told the unit was free for the first month, but at check in, I was charged for the month. I informed the associate that I was Told there was no charge for the first month since I was moving from out of state. She replied that only applies to truck rentals. I had an enclosed trailer. That is not what I was told at the time the reservation was made. Also,I was informed that I had to pay in cash since " there system was down" so no receipt provided.
Cindy P | First ImpressionsI don't think any improvement is necessary. Everything was just fine.
KERMIT SThis was the best U-Haul Service I have ever had! Keep doing what you are doing!
Paul RNothing to recommend
ANNETTE CThe associate that took care of my service did an excellent job and had a friendly personality.
Bill RThe lady that's over this facility needs more appreciation for the hard work that she does. She is very proud of her job and she takes pride in in her customers she is very helpful and the the facility is very clean and organized if I had the chance to to work under her I would. If yall are hiring at this location I would love to work with her.
duane s | Overall ExperienceThank you Antoinette for providing excellence customer service. Initially when I arrived the trailer was not there at the location although I had a reservation. Antoinette places several phone calls to make sure that I received the equipment timely. She didn't stop until I received what I came for.
ANITRA FUnit had been smoked in. My clothes smelled of smoked after riding in this unit. The right turn signal was out. The driveshaft or transmission sounded as if was about to come apart. A high pitch whining sound during the whole ride. The unit has not been well maintained.
PHILLIP BCustomer service was very helpful and knowledgeable
ROBERT W | First ImpressionsNeed to get some Dolly's cause I had to go to a nothing u-haul place and pay to rent it..
Jerald RThe lady behind the counter was very nice, efficient, and easy to work with!
Larry TNothing, staff very friendly and polite. Really knowledgeable about our needs and try to help anyone who they could. I had a very good experience with them for my first time,I was sent from another store.
MARY CAwesome staff in Fultondale and 800 28th st north!!!!!
Illya K | Overall ExperienceNo one present when returning truck within business hours. Made returning the truck difficult and confusing
GAYLE G6x12 tandem trailer does not have a built in jack to raise the tongue. Almost impossible for a single person to raise and lower trailer to the hitch.
JUSTIN DCheck engine light on the truck. Seals on the driver side wheels going out.
MARCUS KService was excellent
DANNY CMy review is not for this location but for my UHAUL experience overall. I was originally supposed to pick up my truck from a location in Jasper, AL, on Elliot Blvd. I arrived on time for my appointment to pickup and was told check in was inside the store. However, no one answered the door or the phone. I could hear them inside, but no one ever came to assist me. I had to call Uhaul and ask what to do and then drive 40 minutes out of the way to pick up a truck. When I got to Fultondale, they had an emergency and had to leave as well. However, when I called them for help, they were extremely helpful and even FaceTimed me when I had trouble unlocking the key box. My main complaint is about the Jasper location, and the stress that was caused because they wouldn't answer the door or the phone after I made a reservation
Jennifer UVery nice and friendly
james m | First ImpressionsGreat experience and I really appreciated the friendly people working the office.
THOMAS RThank you for all of your help!
dan l | Overall ExperienceGet better vehicles and keep your reservations on schedule. Also give people an advance notice when reservations are not available after setting it up.
COREY LAmazing Team!
Latonya L | Overall ExperiencePeople that work there need to have better customer service Skills The Manager is great
Carolyn BTHE LADY AT THE DESK WAS VERY NICE AND PROFESSIONAL.
rodnesha wI recently had a terrible experience with U-Haul. When I called to confirm my reservation, I was asked where I was taking the truck, which was unusual since I've rented from U-Haul multiple times and never been asked this before. I answered, and then I was repeatedly reminded, four times during the call, that I needed to return the truck to the same location I rented it from. I already knew this was U-Haul's policy, so the constant reminders were unnecessary and annoying. When I arrived to pick up the truck, the office was unbearably hot. I presented my driver's license, and just as I was about to pay, someone who seemed to be the general manager rudely informed the employee helping me that they couldn't rent to me because I had an out-of-state license. This rule had never been mentioned to me before in all my previous rentals. Wouldn't it have made more sense to mention this restriction during booking or at least during the call when they reminded me about the return policy four times? Military and federal workers often have out-of-state IDs when they're on temporary duty. Thankfully, I still had my old Alabama license, but it was frustrating that my valid license wasn't considered sufficient. The employee did move the truck for me so I could pick it up later, and I appreciated his help. Returning the truck was another hassle. When I brought it back, I was told I had to drive it up a hill and then walk back to the office in the rain. This information would have been helpful at the time of pick-up instead of the repeated reminders about returning it to the rental location. Overall, I won't rent from this location again. The customer service was subpar, except for the one helpful employee, and the arbitrary rules about licenses made the whole experience awful.
NAKISHA EMy card was used without my knowledge. The truck was a pos. Never again
Bobby HVery friendly and helpful
nicole wI enjoyed using the facilities until it was over priced for my budget.
tom m | Overall ExperienceI love the store manager. She is very attentive and made sure I always had anything I needed. I would recommend the site for anyone because of the great customer service I've always received there.
Rasheed T | Overall ExperienceReally Bad Service , had to wait 25 minutes before employee come and She said it was Her Break 3 o'clock pm .. never ever rent from that place ag ..
Preben LThe staff was very friendly and helpful, I really apprecoate it !
Aqeuinta Tknowledge on how to attach a trailer.
Liz HBusiness was closed when I tried to return the equipment. I arrived at 230ish. the business was open until 7pm. A note left on the door stated "I will return in 20 MIn" I waited around for 30 min. No one ever showed back up.
Gary CSimplify the mobile pick up
Kimberly HMgr of this location needs to train upcoming employees. Very personal and informative
Thurman WI have had personal/banking issues and the staff has been helpful and considerate in my worst situations.
Rebecca T | First ImpressionsThanks for the service provided by your staff
rodney j | First ImpressionsThank for your quick and easy response and service
WALLACE AYeah, I really liked it.It was nice and everybody's nice and they're all nice and they're all nice
Eric T | First ImpressionsUpon moving out I realized they had broken all my dishes. Scratched up my bedroom set and dining room table. I'm pretty certain one of my TVs were removed from my unit. Whether I was 1 day or 15 days they would call numerous times a day. I had to inform the previous property manager of the FDCA because she was rude on top of aggravating. The new people were polite and helpful. Overall I would definitely never use this location again and I live twenty minutes from there.
Meshanta M | Overall ExperienceTruck was late, staff seemed untrained for contingency plans
erica mNothing service was great overall.
THOMAS HCIERRIA DUDLEY was very helpful and friendly. The only problem I encountered was I had to leave and go to bank to get cash because I had a visa card and I was in a u-Haul truck that cost me extra mileage. When I called U haul the person I talked to did not tell me or I could have got cash to pay. It was not Ms.Dudley .
JAMES D | First ImpressionsI checked vehicle in through app. A random person approached me asking for the keys and when I explained that I was being instructed to leave them in the drop box he was extremely rude. I gave him the keys and also took a picture of him in the case of something being amiss and he in return called me a "crazy bitch" Very unprofessional
Ronald MWe were exhausted; dropped off with NOBODY at location!! If it weren't for Mr. James (Manager from the location we 'picked-up' from).. we would not have dropped off, as it was unclear that it would be safe to leave the trailer! I am a LONG time Uhaul renter, but this experience truly turned me off!
Mary OVery professional, knowledgeable and eager to assist
Latisha SI appreciate you and the staff. Very kind
Elizabeth H | Overall ExperienceFriendly staff and an overall good experience. No complaints here!!
THOMAS BBe friendlier, understanding when your company makes mistakes- it's best not to put your customer out, but make it more beneficial to them! Easier, less stressful.
SANDRA RTotally satisfied
Stephen jThank you for your professional support in
misty h | First ImpressionsMy whole Uhaul experience was horrible not with the specific location where my husband and I picked up the truck but we did have a issue with pickup location as well. At pick up everything was running smoothly until we paid was informed the truck was down street on the side and it was, informed the agents in store the truck wasn't where they said it was and had to waste additional time for them to finish other people transaction at the register although we paid first and felt as we got pushed back to the end of the line with having to wait again my husband was even more upset because he had to walk down the street with an appliance dolly in the cold. Uhaul change our reservation from the original location to another one and the location they changed it to no one showed up to work. Which they had to find us another location to pick up from. Drop off location was also horrible we got storage unit at the drop off location finish unloading everything and couldn't check in the truck which was at 4:09 pm store didn't close until 10pm the agent at drop off told us when we finish unloading put truck on top of the hill and bring the key to check in but he was gone, left note said he'll be back in 20 mins we sat and waoted over 20 mins which turned to 40 to 1hr. I call the phone to store which wa routed to the agent phone we assured us he had to leave and pick up his daughter from school and on his way back and was on a specific street which wasn't far. Second time when I call he told us to pit the key on the back of the truck and when he return he'll check it back in. That didn't never happen. I did call the following day reported the issue his manager Cierra went ahead and got the truck checked in, said the agen had a family emergency which no one in management was notified of and she was going to get on him. Not only did my Uhaul experience affect my husband and I but it affected other customers as well that sat outside waiting on the agent to return back which he didn't and they couldn't even get a truck to move. We sat a goal to have our keys returned back to our rental company before they close that Friday which didn't happen because Uhaul delayed our time through out that day. Never had a bad experience until 12/29/23 with renting with the company. Moving isn't easy nor a cake walk and U-haul didn't make easier on our part which should have been less stressful. To improve is to make sure your agents want to work, professional with assisting customers and don't overlook a customer after they paid they money and call for backup to upper management to have someone to fill your shift if a family emergency was to occur.
Nakesha SGreat service at the Carson Road Fultondale location
Joshua WFriendly staff and was easy to drop off
MATTHEW CForgot the lady name but she was truly nice and friendly you can tell she love her job and I will be back when I need another U-Haul
jonnita bPrices are RIDICULOUS. 0.79 cents a mile? That's robbery. Never using U-Haul again.
Rebecca MI received excellent and exceptional kind customer service. I shall refer this UHAUL store to all of me friends and associates. Thanks again for such a marvelous renting experience!
SANDRA SMade improper charges to my card for fuel, ths truch was returned with 1/4 tank as the contract required. I was to tod to leave the truck and the attendant did not go over the truck with my. I will n I'll tide my bank to reverse these charges. I took a picture of tbs dash at the return facility with milage, and fuel. This is very bad customer support when fraudulent charges are made to my bank card without approval.. Michael Moore
mike mExcellent customer service!
Jeff GSmall parking lot. Employees should bring vehicles to customers.
marlin pSmoothe service and friendly staff
Tracey HThe inside of the UHaul in the back where you load your belongings was filthy with a DEAD COCKROACH in it. I had to sweep it out before I could load anything. The place was closed when I turned the truck in with no prior notice or note onthe door and I came back 3hrs early.
Kimberly M | Overall ExperienceI didn’t not get her name but she was very sweet and nice she wasn’t rude at all and she had a few people in line still wasn’t getting smart or rude with none of us love her personality 10 ⭐️
KEYWANDY R | First ImpressionsEveryone was nice and the manager was awesome as well.
ANTUAN C | Overall ExperienceVery pleasant experience
Fred K | Overall ExperienceThe attendant was very helpful, it was s very pleasant experience. I will use this store for future storage needs
Lisa H | First ImpressionsThis is the only place that I am ever going to use for my storage needs. Staff is always friendly and service is always fast
Opal R | Overall ExperienceThey came thru for me ,when the one I had reserved already decided to close on me before I got there . They were also cheaper in price than than the one I had reserved! So thank u u-haul
Angela D | First ImpressionsPin pad seldom worked so cash was required, then I had to request a receipt. The dumpster was not available, in addition, 10.00 dollars per day late fee is ridiculous.
Martha M | Overall ExperienceThe Fultondale facility is great. The online process of obtaining the storage spot was convenient and easy to use. The employees and manager at this location are very professional and friendly.
CHRISTOPHER A | Overall ExperienceCierra is extremely helped and professional
bridget B | First ImpressionsP
Will M | Overall ExperienceI'm a serious glamper/camper. I "reserved" a truck with U-Haul in Fultondale, AL to pull my trailer for an out of town camping trip, when I arrived to pick up the truck, I was told I couldn't use my debit card that I had "always used with them for everything I'd done with them". I was devastated, because I was prepared to hit the highway from Uhaul.. Also, My trailer was broken into while parked there "inside their supposedly secured gated area" and a lot of my possessions were stolen, and as far as the head administration was concerned it was "Oh well, sorry about that", and nothing was done. They said their insurance don't cover it. 郎. I have my trailer insured but I was then told by State Farm that it's included in my renters insurance with a thousand dollar deductible. So, not only did I have to repurchase all the things that were stolen out of my trailer, I also had to out of pocket pay for the repairs to my trailer door. U-Haul made not one attempt in their power to accommodate, and when I asked, they would not even grant to waive me at least one free month's rental fee, but instead they increased my rental price. In spite of all this, I continued to faithfully pay U-Haul. Then one day I finally decided to remove my trailer and cancel my rental, not even mid-month, July 13th, with more days remaining of paid unused rental left, I was told I would not receive a prorated refund. I feel I received a great injustice regarding my entire dealings with U-Haul and hope never to have "any" dealing with them ever again. 爛….And no, per my experience I don't recommend them to anyone.
Jeanette S | Overall Experience¡Gracias!
Patia S | Overall ExperienceVery disappointed upon discovering the belings in my unit were covered by tiny bugs, often referred to a no-see-ums or chiggers. I'd not had such issues at any other site, voiced my concerns and options given by management was to move closer to the office or up on hill into back of an "empty moving truck." I was crushed, these items belonged to my recently deceased mother. This misstep in entrusting the Fultondale location with memories brought further disparity to my mourning, suffering and depression. Months later I spoke with another site rep (after coming out of my depression, but back into one of the same hills that pushed me there, bugs inside and on my meticulous, but deceased mother's prize belongs. This time I was told uhaul could "spray and put down something for rats." Rats?梁 Wabting to "see" this newly offered option at work, I agree, we met and in my mind it's a newly added disaster inside a pump sprayer, welded by a helpful, non-vested employee, for what we both knew was NOT a valid answer. She did however mention after I stopped her spraying along interior wall, in addition to splatters now on my furniture (although accidental) that a climate controlled build was coming to that location. Which sounded nice but I could not endure another warm climate awaiting "a new building" unless she could convince the existing bugs to move out and the new bugs soon to invade my unit. These bugs bite and make accessing belongings difficult. Thus my primary reason for vacating your Fultondale location. I would NEVER recommend it for storage purposes due to the mental distress and heartache it has caused me. Nothing worse than throwing away "memories" I had intended to keep, now teaming with bugs I could never fully remove without incurring furniture repair or upholstery expenses. I detest this uhaul location greatly. If I could I convince all others to move out as well. Really considering buying my own facility due to my heartbreaking experience at this location.
Marche' G | Overall ExperienceGood customer service and clean
BETTY T | Overall ExperienceOverall satisfied
rodney j | First ImpressionsGreat people
anthony r | Overall ExperienceStaff was very unprofessional
Cardell J | Overall ExperienceThe facility was clean and secure. Nothing really exemplary or notable as above average. The storage room served its need, the pricing was competitive and fair, and the staff was helpful.
Gregory N | Overall ExperienceTheir great
Bryan B | Overall ExperienceStorage was great- but I am still not sure why the cost of storage went up $5-10 *every* year automatically. I understand inflation, but the additional costs made this unaffordable over time. I was more than happy with staffing, accessing storage unit, etc., but not sure the cost was worth it at the end - as the price was double what I began paying for receiving the exact same service.
John L | Overall ExperienceThe tempature stayed 100 degrees a d I was Paying for climate control very disappointed in that.
donna r | Overall ExperienceThanks Uhaul so much. Always love doing business safe and professional.
CHARSTINA K | Overall ExperienceThanks to Cierria for all her help - especially in helping me guide my RV into the spot. She's great!
Jacqueline A | Overall ExperienceTerrible customer service
Brian M | Overall ExperienceThe staff customer service was 100
DANDRIA G | Overall ExperienceMy responses should be tempered by the fact that this location had a tornado blow through it and my storage unit was partially affected. However, this property has issues with the front gates regularly which meant very limited access when I seemed to need it most. Also, in an effort to keep the site clean they use leaf blowers which serve to send whatever dirt, dust and detritus into the the storage units covering the front 5 feet of our stuff with this. The staff was generally nice - some more than others - and generally helpful. I would recommend this place for the surrounding community only for belongings that are hardy or do not require special handling of any kind or are completely sealed in boxes.
Damon P | Overall ExperienceThe general manager was absolutely amazing!!! She was such a pleasure to work with, a breathe of fresh air at the perfect moment. Made a potentially frustrating experience the highlight of my day.
Brandon H | First ImpressionsThere is a current issue of my pin and access not working at the gate
eldrick e | First ImpressionsRented a van body. The structure was leaking moderate bits of water onto our stuff. I was told that since I didn't pay extra money for additional insurance there was nothing they could do. Would of been better off just piling my stuff in a yard with a tarp over it. What's the point in renting storage units if they won't even guarantee that it will stay dry. Or even try to keep it dry. To clarify it was not storm damage. Just basic rain and pollen. Worst experience ever. Will not recommend UHaul or being using UHaul again.
Joshua L | Overall ExperienceUnit dirty. Not swept out. General tidying up on the storage side would be nice. Looks forgotten.
Kenneth D | Online Move InStaff at the facility were always helpful and accommodating.
Victoria L | Overall ExperienceI love both uHaul place
erica m | Overall ExperienceI like this place because the nice people and good service
Carlos J | First ImpressionsI thank the staff,great customer service. Sarah showed great customer service. Thank you, Amanda Karrh
Amanda K | Overall Experience