Comentarios de los clientes para U-Haul Moving & Storage of Fultondale

Very friendly. Nice people.

Robert made this the best experience! He was extremely friendly, informative, and personable. Best customer service we've ever encountered. Will always go back to this location when using UHaul because of Robert's incredible customer service.

The store manager has been so helpful every time we have returned a trailer here - even after hours.

It’s very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Thank you.

Was there during normal business hours even the sign saying it was open hours still nobody was there to help me. Resorted to the online app and it was ok, fairly easy, had one little hiccup and had to call customer service but they were very pleasant and helped me through it. Truck was super nice and perfect for what we needed. I did have to leave my vehicle there and there wasn't anywhere convenient to park. Had to park down by the office and walk. Other than "having" to rent online, and having to park down a hill by the office and walk. I give it 4 out of 5 stars . Definitely use these trucks again! Thanks Uhaul

I was charged more for the truck despite being quoted one price. I was not told to complete my checkin at the return location to possibly not be charged for a 2 day rental. I will contact the originating location for a possible refund

Sarah was fantastic! Helped me throughout the rental process. Great customer service!! I'll be back for sure.

Both ladies did a great job.

The staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!

Everything was simple and I had no issues!

Brooke was friendly and helpful.

It takes too long when you have to talk to an associate on the phone. The system always put you on hold for 15 to 30 minutes. It's a waste of important time. Once you get a chance to talk to an associate all is well.

I made reservation to pick up 10' truck at another location in Gardendale at 3:30 p.m.. After arriving there, I was told they didn't have a truck for me and was told to call 800 number. I requested to speak with a supervisor. I was repeatedly booked for another location that was 20 miles out of my way. I re-submitted my reservation to Fultondale location. Arrived there and was told nothing was on file for me. The front desk lady was very helpful and called 800 number to help me. I was only able to rent the 15' not 10' for several hours and not the 24 hours I needed. I requested a discount because of my inconvenience and was denied. It took me 2 1/2 hours between phone calls to 800 rep, driving around town before getting a uhaul.

The windshield inside the van was so dirty it was a road hazard . Check oil light was on the dashboard.

If I have to say anything on needed improvement is there should be at least 2 ppl working to assist customers.

My grandson and I had an enjoyable day together picking up a new bedroom suit for him in a UHaul truck. It could not have been handled any easier. The U-Haul employees did a great job handling our reservation.

the original drop off place was not open when it said they would be. Had to find a second drop off place . it was good.

Brooke was very polite and patient. Went to connect trailer and had the wrong hitch but had the correct one in the car. Then had to locate the keys to unlock it. Kept apologizing but she said it was no problem at all. When another customer pulled in, we told her to go ahead and take care of them while we looked for the keys and swapped out the hitch. She called to the customer and said she would be right there but the customer was just looking for her card to get in the gate and said she had found it. We got the hitch switched out, she attached the chains, took a picture, and we were on our way. Had a great experience from reserving the trailer early, having to change the pick up date, to actually picking up the trailer. No problem getting it all handled. Thank you, Brooke!!! No improvements needed!!!

Keep up the good work.

Excellent

I have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!

NOTHING BECAUSE EVERYTHING WENT PERFECTLY WELL. THE MANAGER WAS OUTSTANDING. SHE WAS VERY EAGER TI HELP ME WITH MY RENTAL ABD MADE THAT MY EXPERIENCE WAS GREAT.

We reserved an appliance dolly with this trailer. When we arrived we were told with a giggle "oh sorry our last one just left with that man" We had to go to another location and pick up what should have been held as per the reservation.

We will never use UHaul again, the original place we reserved our truck from was on Highway 31 at Gardendale Flea Mall, when we get there to get our truck we did the process on our phone. The back door of the truck had a padlock on it so we could not get in it. After about an hour on the phone trying to get someone we still could not get in the truck, and the Flea Mall was not open. We had to go to the location on Carson Road to get another truck. Although the lady in the office was very friendly and very helpful, our truck was very dirty on the inside. We had our whole day planned as to what time we would leave and get to our destination and it was all messed up. The only thing we were offered was to not be charged the 50.00 reservation fee. We were very unsatisfied with this experience with UHaul and the way they handled it!

The employee on duty was excellent. I watched her deal with a disgruntled customer in the most mannerable way possible while meeting company guidelines. She remained calm, focused and as helpful as possible with the irate customer, me and others waiting.

Operating hrs on door and phone (7p closing) were wrong, they had changed hours to 6p close. The turn-in location was wrong. this was u-haul's mistake, and the lady wasn't pleasant.

Sara was absolutely great. Very friendly and professional.

All was good

The representative at this location was great!

The staff member was late to work, and so she had several people waiting to pick up their trucks. The one I was assigned was filthy. A piece of fried chicken skin and crust was stuck to the steering wheel. The ashtray was full of cigarette ashes and the truck stunk horribly of cigarettes. There was less than 1/8 a tank of gas in the truck, and I had already had to pick up further from my original pick up spot. I was supposed to have 24 packing blankets, but the staff member said she forgot about them. I didn't discover this until I had gone back to my moving spot. I couldn't waste another hour dealing with this. The cargo area of the truck was filthy.....she told me I couldn't pick up early because she had to disinfect the truck. But the cab was nasty, and the cargo area was full of trash, crayons, a busted piggy bank with coins everywhere.....it was obvious no one had cleaned this truck. I returned the truck with 1/2 a tank of gas and it was clean....i swept it out and sprayed it with Lysol. I would never want anyone to get what I received when picking up my UHaul.

Sara was very patient and helpful.... her nails were dope but more than anything she helped me solve my issue...

Super sweet manager

The condition of the truck was horrible. Something had been spilled in the back of the truck and opening the roll up door smelled like a gym locker. The inside of the cab was also very dirty, smelled like an old smokers truck and the overhead light cover fell while driving. Then the transmission slipped so bad I thought I had been hit from behind. Unless it was an absolute emergency I couldn't imagine renting another “in town” truck from UHaul.

Brooke and Sara Perry were amazing and went extra mile to help with anything needed!!! They both are truly an asset to UHaul ! TY, Billy

the manager was a true delight to do buisness with.

She was great and helpful. They had coffee.

Thank you for your assistance and the move went very well; Terrell Handley

The lady in charge was very helpful and friendly.

The manager was great. Only thing I would do is improve the rental parking area.

Windshield was extremely dirty. Other than that no problems.

Be able to assist without a manager

Service Representative was excellent and polite. Very pleasant experience!

It was so easy to access online, affordable, & convenient to rent from Uhaul.

This dealer was courteous and helpful. But the communication between the dealers and from corporate UHaul was very poor. I had inconsistent mileage limits from document to document, even after I had spoken on the phone to a customer care representative. I was given pickup locations that were well out of my way and charged for the extra miles that it took me to pick up, despite being told I was given extra miles for this inconvenience. We have another move coming up soon, and I intend to use Penske because of this frustrating experience.

The lady that helped me was awesome

Excellent

I was told there would be a dolly on the truck and there was not. I was told there were not furniture dollys to be returned and needed one. The transmission on the truck seems very slow.

Staff was very helpful and friendly and I will do business with them again soon.

Miss Sara was an excellent help,was very kind and helpful with all my storage needs.Thanks for all your help!

We requested a specific truck and a specific location. We were assigned a location and time more than an hour away, and half a day different in time. Only after several calls were we finally able to get a reservation at a location close enough to work for us. When we arrived, the location was not open at 7, as advertised. Operator arrived an hour and 25 minutes late. We were charged for pads, hand trucks and furniture dolly which we did not receive. We were eventually refunded the amount for supplies, but shouldn't have been charged in the first place, if those items were not available. We were charged for rental beginning at 7, when the rental wasn't available until 8:30. We returned the truck at 10:30, but were charged for an entire extra day. Nice young lady at the location, but an unsatisfactory experience as a whole. If a location does not have the supplies needed, or if the location will not be open at the time needed, it speaks poorly to the company's reputation.

I requested online for a Pick-up Truck. WHen I got to the location I was told my Pick-up destination had been changed to Center Point, AL. I was not notified of this change. Very UPSET. I cancelled my reservation and rented a Cargo Van from the Fultondale, AL location instead. When I returned the Van, I was changed a fee for gas??? Never told I needed to do anything about gas.

Always nice and professional.

Nothing

Staff was amazing and very helpful.

Loved my car transport rental. Everything went smoothly. They had an adapter plug in stock for the electric coupling. All around amazing. Will use again.

Have trained employees, have the correct equipment when you promise to have the correct equipment, don't charge incorrect mileage.

I moved items into this storage facility almost 5 years ago, I can do anything but say the facility was well kept. My items were just as I placed them there five years ago. Access to the property was convenient, and the staff was more than accommodating. I give praise for your staff.

We stored our camper there and liked the concrete pad that was available.

Corinthia and her team are top notch! Have enjoyed multiple interactions with storage and truck rental.

The staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.

Excellent service

The service was easy and fast.

Horrible customer service would not recommend! Cameras were not working properly!!

The lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.

All was great.

Staff always courteous

I really can’t complain about anything. Everything was fast and easy. The customer service was good as well.

Agents very helpful.

All of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!

Very friendly & helpful staff.

No comment

The cashier was the best she was the best i always have good experience with this u haul ...

Office staff needs to be trained and would help to leave the ghetto trash in the GHETTO

Mercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.

I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

First time storage use and I was not disappointed

The associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.

Each representative that I had contact with was more than helpful. Always friendly and ready to lend a hand. Never had to wait on any service. 😃

3 trailers stolen between midnight and 5 am , one was mine. several changes are needed .1 enter from 7am to max 9 pm . 2 better cameras to show details of persons entering /exiting / tags, reset codes

For over 5 years I mentioned that the door to my outside facility was broken but it was never fixed.

Corinthia is a great customer service person. My only problem was with my pick up place. The lady there didn't tell me there was a required lock & she sold me the wrong kind of lock.

The man at the service desk was very friendly!

Very helpful staff.

I was made a reservation for a pull thru unit to store a trailer and car. When I arrived the lady behind the desk told me no such unit existed and didn't/wouldn't look up my reservation.

Good

Great service, friendly service!!!!!!!!!!!!!!!!!!

Great service

The parking lot is always full of screws, I picked up 10+ just in front of my unit a couple of days ago and took them into the office. Tires aren’t cheap.

You guys go beyond customer satisfaction, I want to thank you 😊 all. Awesome team!

I have no complaints what so ever. The staff were always friendly and worked well with us with anything we needed! I’ll definitely use again when I need another unit!

GREAT PLACE!!!!!!!!!!!!!