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Curtis C.Customer Reviews for U-Haul Moving & Storage of Fultondale
Testimonials From Recent Customers
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Exemplary employees at the Fultondale U-Haul office. I am very happy to have professional help in these days where the usual mantra is no more good customer service..well at this U-haul location in Fultondale AL is the best place to go. Thanks.
Linda C.The staff customer service was 100
DANDRIA G. | Overall ExperienceStaff was very helpful.
Scott A.My responses should be tempered by the fact that this location had a tornado blow through it and my storage unit was partially affected. However, this property has issues with the front gates regularly which meant very limited access when I seemed to need it most. Also, in an effort to keep the site clean they use leaf blowers which serve to send whatever dirt, dust and detritus into the the storage units covering the front 5 feet of our stuff with this. The staff was generally nice - some more than others - and generally helpful. I would recommend this place for the surrounding community only for belongings that are hardy or do not require special handling of any kind or are completely sealed in boxes.
Damon P. | Overall ExperienceThe service reps were outstanding!! They are kind people knowledgeable with a certain Southern comfort.
James V.The general manager was absolutely amazing!!! She was such a pleasure to work with, a breathe of fresh air at the perfect moment. Made a potentially frustrating experience the highlight of my day.
Brandon H. | First ImpressionsThe seats are awful no cushions in them at all
kim S.The lady who waited on me was very nice and hard working.
Mike W.There is a current issue of my pin and access not working at the gate
eldrick e. | First ImpressionsRented a van body. The structure was leaking moderate bits of water onto our stuff. I was told that since I didn't pay extra money for additional insurance there was nothing they could do. Would of been better off just piling my stuff in a yard with a tarp over it. What's the point in renting storage units if they won't even guarantee that it will stay dry. Or even try to keep it dry. To clarify it was not storm damage. Just basic rain and pollen. Worst experience ever. Will not recommend UHaul or being using UHaul again.
Joshua L. | Overall ExperienceUnit dirty. Not swept out. General tidying up on the storage side would be nice. Looks forgotten.
Kenneth D. | Online Move InRep is very nice and welcoming every visit.
NICOLE G.Staff at the facility were always helpful and accommodating.
Victoria L. | Overall ExperienceLocation was packed and was very limited turning space available to back in the auto transport with the 26' uhaul truck. Other than that no issues with the location or staff or turning in the equipment
Joseph R.I visited one time to pick up some packing supplies and the front desk lady told me she didn't know how to handle vouchers or gift certificates and told me to come back another day. Totally unacceptable. I called corporate and they told me to just do it via online and do a pickup so I did and the same woman handed me the wrong supplies. The day I came to get my UHAUL, the desk lady was on the phone talking to her dad about Birmingham waterworks and wouldn't get off the phone to take care of my order. She just talked the entire time. I couldn't of had a worse experience honestly.
Hunter C.Challenging to back into some of the spaces
Dana G.I want you to know that Ms. Cherri's Dudley at this facility is outstanding. She went above and beyond to help me the morning I drove 16 hours with 4 kids 2 vehicles a 26' uhaul and a car hauler straight from Florida to Fultondale. The unit I reserved previously from somewhere else 2 weeks prior was not available and I called Ms. Dudley who was patient and went so above and beyond to help us out. She deserves cuddos because I will stay a UHaul customer because of her and will brag about your service and above and beyond attitude because she is amazing.
Sheila F.I was told one thing but then billed something completely different my key had to be looked for for a while I asked my questions got them answered and the got charged for things I asked about and told I didn't have to worry about then spoke to costumer service that person was very rude shortly after getting off of the phone with that gentleman the rude supervisor from the facility I picked up my truck at called with a very nasty attitude approaching me with questions like “why did you tell costumer service what I told you?†“You should have just left the key in the truck and called us Monday morning to let us know it's outside and I would've checked it in so it's your fault you got charged†was super rude and hung up in my face so never ever again!!!!!!!!!!!
Priscilla S.Lo recomiendo para todos los latinos el personal es muy amable te alludan con tus dudas y siempre con una actitud para los latinos exelente 10000000% recommended
Juan H.Don't advertise for a $20 truck and the end result ends up being $80 more. And terrible service from the morning shift girl.
Iesha B.“Credit card machine not working you have to pay cashâ€
Charlie J.Blankets and dolly reserved but not delivered at time of pickup
Darlene E.Rachel was awesome when I picked up the truck. However all the equipment I requested was not available. Upon return the truck, I had to deal with the “managerâ€. I was waiting to settle my bill upon returning and she felt the need to make me wait while she assembled marketing signs along with 2 other employees. I waited and finally left after about 12 minutes of waiting with out the final total of the bill. The manager was very unprofessional and I will not return or recommend this location.
Mary R.Make a bigger after hours drop location
Jesse H.They charge me for time on the storage that I did not use...I was suppose to get a free month of storage..I made the reservation on May 18 but informed them I would not move in until May 27...but there charging me from the day I made the reservation...I was told I would get an additional month free since it was a error on there part but I have not received the free month...plus they state on the website they give you a free lock for the storage but I never received that either
Rochelle S.I was told by a customer service representative when reserving the truck that we could do an online check in for the storage unit, the same process as picking up the truck. However, 2 hours of waiting on the phone was a waste of time because I ended up speaking with 5 customer service representatives that could not help complete the online checking in process for the storage unit. All of the customer service representatives answer to any issue was “I'll have to transfer you†which resulted in hours of waiting and zero answers. The last customer service representative who I had spoken to, Mr. Michael Nowak, was helpful by letting me feel heard and sending emails to superiors to inform them of the inconveniences we'd had… I was CC'd on the email from Nowak to the manager, Sara, of the storage facility in Fultondale, Alabama. Her reply was unprofessional and insensitive. I will never recommend Uhaul to anyone. The staff is incompetent, service is inadequate, and the website does not work properly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Alex M.Sara, was excellent. Her customer service was impeccable.
freddie W.I am 100% satisfied with the scheduling and delivery of the 26' truck I rented and as an 81 year old, it was an enjoyable experience driving down the road. The moving help loaders and unloaders were phenomenal.
Mary Jo M.First of all the young lady that greeted me & helped with the rental was Sara. She was knowledgeable and very cordial. Everything went as planned for my rental.
steve G.Bueno
Alex S.I was given a truck with the catalytic converter missing. The truck was extremely loud. Also there was no dolly's and I paid for it with my order. Was told I couldn't get a refund because system was down.
Brittany H.Everything was perfect. Very friendly, efficient and made my first truck rental experience exceptional. Will definitely use again and recommend for anyone needing a truck!
Kenny V.So good I want to work there
Joel M.Excellent help from Front Desk staff
Greg W.Great experience overall - the only thing I would add is to make sure the combination locks for the key box are set with the right code. I was not able to open the lock by myself and it took several minutes to get the issue resolved. Turns out that the lock for my key compartment was not set to the code that was showing on the app.
Lawrence H.Everything was perfect Torrance she was perfect and took her time with me and made my experience so easy
Chaunte W.Staff was excellent & friendly…..over the top service. Best I've had when dealing with UHAUL
Steven W.I love both uHaul place
erica m. | Overall ExperienceExceptional service. Helpful. Friendly. Personable. Professional.
Marche G.The clerk that help me went above and beyond to help me
latosha J.I have no suggestions. The Manager was extremely knowledgeable and her explanation of everything was very understandable.
rick F.Everything was amazing, excellent customer service definitely will use in the future as well as tell my friends and family
LaTisha S.I like this place because the nice people and good service
Carlos J. | First ImpressionsSara Perry is a true professional. I called all over Birmingham. No other company or U-Haul office was as courteous and knowledgeable as she is. Her personal mannerisms to her ability to make one feel that their time is important, to the ease with which she does her job all make her a tremendous asset to your company. This type of customer service is rare in any industry. At her age, she is a credit to her generation. She will accomplish great things in her life.
Veronica B.Sara is great to work with!!
Deon T.I thank the staff,great customer service. Sarah showed great customer service. Thank you, Amanda Karrh
Amanda K. | Overall ExperienceMake street more visible with a sign nearby, hard to see this location located down in a hole.
Michael T.Sara was very helpful and great.. She deserve a raise!!
Aaliyah B. | First ImpressionsDo NOT misrepresent the contract details… I was told that if I brought it back with MORE gas Thea it had at pickup time, that I would be credited. Instead….No reimbursement for the extra 1/4 tank…. An on top of that… I was charged for 3 miles over the “agreed upon†arraignment. Total BS in my opinion. I will NEVER use or recommend your Company again!!!!
STEPHEN O.When using the mobile check-in and check-out tell customer what pictures they will need to upload because when you come out to take picture to upload you have to start all over again.
Lavetia C.She was great, super knowledgeable of her work.. I will be returning.
GREGORY M.Outstanding customer service!!!
STANLEY B.I was quoted over the phone $19.95 and was charged $79.99 this is something I would like to talk to someone about. That is if you ever want me to rent from uhaul again
DAVID W.The lady was so nice.
TAKIRA W.Thanks Sara for all your help. It took a while to get my Dads stuff completely out. But finished now. Thanks
Jim S. | Overall ExperienceThe customer service was excellent! The team members gained a repeat customer because of how kind they were during my first rental experience.
Marsha M.Original drop off location on contract was not open when they were supposed to be and didn't answer phone. Pretty poor service to not be open when you should be. Carson road location however is awesome.
Steven M.The chain fell off while I was driving, but other than that everything was good
Kelly M.After my dry furniture was only in your storage facility for 3-4 months, it was covered In mold & mildew! It was dry the day it was moved in. Never had this problem before. But this time this facility ruined my only furniture!
Jessica G. | Overall ExperienceSara is very helpful
morris h. | First ImpressionsStorage center mgr Sara Perry, was friendly , professional and very helpful. Will tell others about her and recommend the business Thanks D. McNeal
Dorothy M. | Overall ExperienceMgr was very helpful and friendly to make you feel welcome
Dorothy M. | First ImpressionsThanks A Mil❤️
Jeannie A. | Overall ExperienceStaff was extremely helpful. It was the best Uhaul experience I've ever had. ¡Gracias!
Phyllis W. | Overall ExperienceThe only problem I had was when the tornado came through last year, I emailed and emailed the manager to see if my unit was damaged and NOT ONCE received a response. I think that is poor customer service, especially since the facility isn't that big. The manager should have personally contacted each customer to ease our mind that our thing (family heirlooms, in mine) were safe and intact.
MISTY J. | Overall ExperienceJust wish the smallest locker style storage space place was a little bigger where u can’t use walk in it I think if everyone only needed that amount of space to move out of a home then they don’t got much that they own there’s like no space in there sorry just my opinion
Richard B. | Online Move InFacility is great but the staff is amazing. I can't express enough how helpful they were and how easy they made everything. I was truly sad to not be able to work with them anymore when I moved away.
Thomas M. | Overall ExperienceThe care given to my property after a tornado destroyed my unit #257 was compassionate and professional. I truly appreciate you for that. Gracias.
Scot A. | Overall ExperienceThe staff was not overly friendly, from the first impression to the very last image we had. The grounds could have been swept up. I noticed a lot of debris on the ground, which I feared running over with my car.
Amy W. | Overall ExperienceOn move in day there were 2 large crates left in front of your unit that hindered our unloading of furniture. As well the gate being broken hindered our ability to have access later that evening to finalize our move, therefore we had to unload our last items the next day.
Kerry W. | Online Move InAWESOME CUSTOMER SERVICE THE MANAGER WAS VERY HELPFUL
Brenda J. | Overall ExperienceThe manager of this location was and is not professional, I’ve had several encounters where she lacked in doing her job.
danielle c. | Overall ExperienceSara and her staff where wonderful.
Michael B. | Overall ExperienceWe are appreciative of the storage available to us and the care. We were fortunate not to have damage from the tornado but it was time to vacate the unit and give away to those in need.
Deborah C. | Overall ExperienceWe stored our travel trailer there, but they put a bunch of truck bed boxes in that storage area that made it difficult to maneuver the trailer so we had to relocate. Sorry we had to go as it was very convenient and Sara was great to work with.
Clark B. | Overall ExperienceConstant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn't get in past that. He locked up about ten minutes early and told us we couldn't move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn't care, even though we would've been there a lot earlier if the initial moving in the first round didn't take over an hour because unit after unit didn't work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I've never experienced such horrible customer service before and doubt once I move my stuff out, I'll ever come back to this location again.
Nicholas S. | Online Move InIt's very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Gracias.
Michelle D. | First ImpressionsBoth ladies did a great job.
shane G. | Online Move InThe staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!
William B. | Overall ExperienceI have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!
Delicia T. | Overall ExperienceThe representative at this location was great!
Denisha W. | Online Move InBrooke and Sara Perry were amazing and went extra mile to help with anything needed!!! They both are truly an asset to UHaul ! TY, Billy
BILLY G. | Overall ExperienceStaff was very helpful and friendly and I will do business with them again soon.
JUDSON L. | Overall ExperienceMiss Sara was an excellent help,was very kind and helpful with all my storage needs.Thanks for all your help!
Alan G. | Overall ExperienceI moved items into this storage facility almost 5 years ago, I can do anything but say the facility was well kept. My items were just as I placed them there five years ago. Access to the property was convenient, and the staff was more than accommodating. I give praise for your staff.
CARLEE J. | Overall ExperienceWe stored our camper there and liked the concrete pad that was available.
KAREN S. | Overall ExperienceCorinthia and her team are top notch! Have enjoyed multiple interactions with storage and truck rental.
Audrey N. | Overall ExperienceThe staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.
Sherita D. | Overall ExperienceExcellent service
JAMES M. | Overall ExperienceThe service was easy and fast.
Donna G. | First ImpressionsHorrible customer service would not recommend! Cameras were not working properly!!
cortney j. | Overall ExperienceThe lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.
KAREN S. | First ImpressionsAll was great.
David K. | Overall ExperienceStaff always courteous
Joyce R. | Overall ExperienceI really can't complain about anything. Everything was fast and easy. The customer service was good as well.
Tiffany H. | Overall ExperienceAgents very helpful.
Stanley B. | First ImpressionsAll of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!
Karen B. | Overall ExperienceVery friendly & helpful staff.
David K. | First ImpressionsNo comment
Sonya E. | First ImpressionsThe cashier was the best she was the best i always have good experience with this u haul ...
sheila s. | First ImpressionsOffice staff needs to be trained and would help to leave the ghetto trash in the GHETTO
Michael B. | Overall ExperienceMercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.
Amanda G. | First ImpressionsI already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.
William B. | First ImpressionsFirst time storage use and I was not disappointed
Brenda K. | Overall ExperienceThe associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.
Karen B. | First ImpressionsEach representative that I had contact with was more than helpful. Always friendly and ready to lend a hand. Never had to wait on any service.
caroline k. | Overall Experience3 trailers stolen between midnight and 5 am , one was mine. several changes are needed .1 enter from 7am to max 9 pm . 2 better cameras to show details of persons entering /exiting / tags, reset codes
CARL A. | Overall ExperienceFor over 5 years I mentioned that the door to my outside facility was broken but it was never fixed.
ELAINE R. | Overall ExperienceCorinthia is a great customer service person. My only problem was with my pick up place. The lady there didn't tell me there was a required lock & she sold me the wrong kind of lock.
Karen T. | First ImpressionsThe man at the service desk was very friendly!
Kristina H. | First ImpressionsVery helpful staff.
RICHARD W. | Overall ExperienceI was made a reservation for a pull thru unit to store a trailer and car. When I arrived the lady behind the desk told me no such unit existed and didn't/wouldn't look up my reservation.
JONATHAN J. | ReservaciónBueno
CURTIS S. | Overall ExperienceGreat service, friendly service!!!!!!!!!!!!!!!!!!
edmond d. | Overall ExperienceGreat service
April W. | Overall ExperienceThe parking lot is always full of screws, I picked up 10+ just in front of my unit a couple of days ago and took them into the office. Tires aren't cheap.
rebecca h. | Overall ExperienceYou guys go beyond customer satisfaction, I want to thank you all. Awesome team!
FLORINE H. | Overall ExperienceI have no complaints what so ever. The staff were always friendly and worked well with us with anything we needed! I'll definitely use again when I need another unit!
Christa H. | Overall Experience