Customer Reviews for U-Haul Moving & Storage of Fultondale

Clasificación:

5.0

Nothing. Everything went well.

Clasificación:

5.0

Sara and her staff where wonderful.

Clasificación:

5.0

Friendly & very knowledgeable great overall service..

Clasificación:

5.0

In light of our recent tornadoes, this facility has been so helpful in assisting with all my moving needs. Special thanks to Jack in customer service for his assistance, over and above.

Clasificación:

5.0

I was supposed to drop the truck off at Gardendale Flea Mall. They advertise being open 10 to 6 but when I arrived at 3 the door was locked and there was no drop box. It took another 30 minutes to find another place to drop off the truck.

Clasificación:

5.0

Great service 👏

Clasificación:

4.0

No problem with the local site, biggest problem was with the on line reservation and national support. I had my reserved vehicle changed without notice, even though my original choice was shown available. Calling the UHaul support is impossible, several times I called and was left on hold with nobody to talk with. When I changed my vehicle choice back I finally had someone contact my, what I reserved was not available now. Local people were very nice, but the national support is beyond horrible

Clasificación:

4.0

Billing practices are NOT good. There is the initial hold but then I was also billed for the entire amount. So my account is hit for double the amount. Happened twice now. Never has in the past.

Clasificación:

5.0

We are appreciative of the storage available to us and the care. We were fortunate not to have damage from the tornado but it was time to vacate the unit and give away to those in need.

Clasificación:

4.0

We stored our travel trailer there, but they put a bunch of truck bed boxes in that storage area that made it difficult to maneuver the trailer so we had to relocate. Sorry we had to go as it was very convenient and Sara was great to work with.

Clasificación:

1.0

Constant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn't get in past that. He locked up about ten minutes early and told us we couldn't move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn't care, even though we would've been there a lot earlier if the initial moving in the first round didn't take over an hour because unit after unit didn't work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I've never experienced such horrible customer service before and doubt once I move my stuff out, I'll ever come back to this location again.

Clasificación:

1.0

As soon as I arrived she told me I was not allowed to drop at the location. She was very rude and unhelpful. I ended up having to unload the trailer myself and leaving without confirmation or help form anyone.

Clasificación:

5.0

Service Rep was knowledgeable and very helpful.

Clasificación:

5.0

Great service. Very polite & helpful.

Clasificación:

4.0

Need a little more parking area. The Employees are great!

Clasificación:

5.0

Overall I had an amazing experience they associates were very helpful and was also very quick I really appreciated that

Clasificación:

1.0

The manager was really rude and disrespectful then she had house shoes on when I came to return my truck and they rushed me to return my truck after charging me twice...

Clasificación:

5.0

It doesn't get any better,the rate for the trailer was very cheap,nice people to deal with.

Clasificación:

5.0

Very friendly. Nice people.

Clasificación:

5.0

Robert made this the best experience! He was extremely friendly, informative, and personable. Best customer service we've ever encountered. Will always go back to this location when using UHaul because of Robert's incredible customer service.

Clasificación:

5.0

The store manager has been so helpful every time we have returned a trailer here - even after hours.

Clasificación:

5.0

It's very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Gracias.

Clasificación:

3.0

Was there during normal business hours even the sign saying it was open hours still nobody was there to help me. Resorted to the online app and it was ok, fairly easy, had one little hiccup and had to call customer service but they were very pleasant and helped me through it. Truck was super nice and perfect for what we needed. I did have to leave my vehicle there and there wasn't anywhere convenient to park. Had to park down by the office and walk. Other than "having" to rent online, and having to park down a hill by the office and walk. I give it 4 out of 5 stars . Definitely use these trucks again! Thanks Uhaul

Clasificación:

3.0

I was charged more for the truck despite being quoted one price. I was not told to complete my checkin at the return location to possibly not be charged for a 2 day rental. I will contact the originating location for a possible refund

Clasificación:

5.0

Sarah was fantastic! Helped me throughout the rental process. Great customer service!! I'll be back for sure.

Clasificación:

5.0

Both ladies did a great job.

Clasificación:

5.0

The staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!

Clasificación:

5.0

Everything was simple and I had no issues!

Clasificación:

4.0

Brooke was friendly and helpful.

Clasificación:

5.0

It takes too long when you have to talk to an associate on the phone. The system always put you on hold for 15 to 30 minutes. It's a waste of important time. Once you get a chance to talk to an associate all is well.

Clasificación:

5.0

I made reservation to pick up 10' truck at another location in Gardendale at 3:30 p.m.. After arriving there, I was told they didn't have a truck for me and was told to call 800 number. I requested to speak with a supervisor. I was repeatedly booked for another location that was 20 miles out of my way. I re-submitted my reservation to Fultondale location. Arrived there and was told nothing was on file for me. The front desk lady was very helpful and called 800 number to help me. I was only able to rent the 15' not 10' for several hours and not the 24 hours I needed. I requested a discount because of my inconvenience and was denied. It took me 2 1/2 hours between phone calls to 800 rep, driving around town before getting a uhaul.

Clasificación:

4.0

The windshield inside the van was so dirty it was a road hazard . Check oil light was on the dashboard.

Clasificación:

5.0

If I have to say anything on needed improvement is there should be at least 2 ppl working to assist customers.

Clasificación:

5.0

My grandson and I had an enjoyable day together picking up a new bedroom suit for him in a UHaul truck. It could not have been handled any easier. The U-Haul employees did a great job handling our reservation.

Clasificación:

5.0

the original drop off place was not open when it said they would be. Had to find a second drop off place . it was good.

Clasificación:

5.0

Brooke was very polite and patient. Went to connect trailer and had the wrong hitch but had the correct one in the car. Then had to locate the keys to unlock it. Kept apologizing but she said it was no problem at all. When another customer pulled in, we told her to go ahead and take care of them while we looked for the keys and swapped out the hitch. She called to the customer and said she would be right there but the customer was just looking for her card to get in the gate and said she had found it. We got the hitch switched out, she attached the chains, took a picture, and we were on our way. Had a great experience from reserving the trailer early, having to change the pick up date, to actually picking up the trailer. No problem getting it all handled. Thank you, Brooke!!! No improvements needed!!!

Clasificación:

5.0

Keep up the good work.

Clasificación:

5.0

Excelente

Clasificación:

1.0

I have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!

Clasificación:

5.0

NOTHING BECAUSE EVERYTHING WENT PERFECTLY WELL. THE MANAGER WAS OUTSTANDING. SHE WAS VERY EAGER TI HELP ME WITH MY RENTAL ABD MADE THAT MY EXPERIENCE WAS GREAT.

Clasificación:

1.0

We reserved an appliance dolly with this trailer. When we arrived we were told with a giggle "oh sorry our last one just left with that man" We had to go to another location and pick up what should have been held as per the reservation.

Clasificación:

3.0

We will never use UHaul again, the original place we reserved our truck from was on Highway 31 at Gardendale Flea Mall, when we get there to get our truck we did the process on our phone. The back door of the truck had a padlock on it so we could not get in it. After about an hour on the phone trying to get someone we still could not get in the truck, and the Flea Mall was not open. We had to go to the location on Carson Road to get another truck. Although the lady in the office was very friendly and very helpful, our truck was very dirty on the inside. We had our whole day planned as to what time we would leave and get to our destination and it was all messed up. The only thing we were offered was to not be charged the 50.00 reservation fee. We were very unsatisfied with this experience with UHaul and the way they handled it!

Clasificación:

5.0

The employee on duty was excellent. I watched her deal with a disgruntled customer in the most mannerable way possible while meeting company guidelines. She remained calm, focused and as helpful as possible with the irate customer, me and others waiting.

Clasificación:

2.0

Operating hrs on door and phone (7p closing) were wrong, they had changed hours to 6p close. The turn-in location was wrong. this was u-haul's mistake, and the lady wasn't pleasant.

Clasificación:

5.0

Sara was absolutely great. Very friendly and professional.

Clasificación:

5.0

All was good

Clasificación:

5.0

The representative at this location was great!

Clasificación:

2.0

The staff member was late to work, and so she had several people waiting to pick up their trucks. The one I was assigned was filthy. A piece of fried chicken skin and crust was stuck to the steering wheel. The ashtray was full of cigarette ashes and the truck stunk horribly of cigarettes. There was less than 1/8 a tank of gas in the truck, and I had already had to pick up further from my original pick up spot. I was supposed to have 24 packing blankets, but the staff member said she forgot about them. I didn't discover this until I had gone back to my moving spot. I couldn't waste another hour dealing with this. The cargo area of the truck was filthy.....she told me I couldn't pick up early because she had to disinfect the truck. But the cab was nasty, and the cargo area was full of trash, crayons, a busted piggy bank with coins everywhere.....it was obvious no one had cleaned this truck. I returned the truck with 1/2 a tank of gas and it was clean....i swept it out and sprayed it with Lysol. I would never want anyone to get what I received when picking up my UHaul.

Clasificación:

5.0

Sara was very patient and helpful.... her nails were dope but more than anything she helped me solve my issue...

Clasificación:

5.0

Super sweet manager

Clasificación:

3.0

The condition of the truck was horrible. Something had been spilled in the back of the truck and opening the roll up door smelled like a gym locker. The inside of the cab was also very dirty, smelled like an old smokers truck and the overhead light cover fell while driving. Then the transmission slipped so bad I thought I had been hit from behind. Unless it was an absolute emergency I couldn't imagine renting another “in town” truck from UHaul.

Clasificación:

5.0

Brooke and Sara Perry were amazing and went extra mile to help with anything needed!!! They both are truly an asset to UHaul ! TY, Billy

Clasificación:

5.0

the manager was a true delight to do buisness with.

Clasificación:

5.0

She was great and helpful. They had coffee.

Clasificación:

5.0

Thank you for your assistance and the move went very well; Terrell Handley

Clasificación:

5.0

The lady in charge was very helpful and friendly.

Clasificación:

3.0

The manager was great. Only thing I would do is improve the rental parking area.

Clasificación:

5.0

Windshield was extremely dirty. Other than that no problems.

Clasificación:

3.0

Be able to assist without a manager

Clasificación:

5.0

Staff was very helpful and friendly and I will do business with them again soon.

Clasificación:

5.0

Miss Sara was an excellent help,was very kind and helpful with all my storage needs.Thanks for all your help!

Clasificación:

5.0

I moved items into this storage facility almost 5 years ago, I can do anything but say the facility was well kept. My items were just as I placed them there five years ago. Access to the property was convenient, and the staff was more than accommodating. I give praise for your staff.

Clasificación:

5.0

We stored our camper there and liked the concrete pad that was available.

Clasificación:

5.0

Corinthia and her team are top notch! Have enjoyed multiple interactions with storage and truck rental.

Clasificación:

4.0

The staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.

Clasificación:

5.0

Excellent service

Clasificación:

5.0

The service was easy and fast.

Clasificación:

1.0

Horrible customer service would not recommend! Cameras were not working properly!!

Clasificación:

5.0

The lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.

Clasificación:

5.0

All was great.

Clasificación:

5.0

Staff always courteous

Clasificación:

4.0

I really can't complain about anything. Everything was fast and easy. The customer service was good as well.

Clasificación:

5.0

Agents very helpful.

Clasificación:

5.0

All of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!

Clasificación:

5.0

Very friendly & helpful staff.

Clasificación:

4.0

No comment

Clasificación:

5.0

The cashier was the best she was the best i always have good experience with this u haul ...

Clasificación:

1.0

Office staff needs to be trained and would help to leave the ghetto trash in the GHETTO

Clasificación:

5.0

Mercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.

Clasificación:

5.0

I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

Clasificación:

5.0

First time storage use and I was not disappointed

Clasificación:

5.0

The associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.

Clasificación:

4.0

Each representative that I had contact with was more than helpful. Always friendly and ready to lend a hand. Never had to wait on any service. 

Clasificación:

2.0

3 trailers stolen between midnight and 5 am , one was mine. several changes are needed .1 enter from 7am to max 9 pm . 2 better cameras to show details of persons entering /exiting / tags, reset codes

Clasificación:

4.0

For over 5 years I mentioned that the door to my outside facility was broken but it was never fixed.

Clasificación:

5.0

Corinthia is a great customer service person. My only problem was with my pick up place. The lady there didn't tell me there was a required lock & she sold me the wrong kind of lock.

Clasificación:

3.0

The man at the service desk was very friendly!

Clasificación:

5.0

Very helpful staff.

Clasificación:

1.0

I was made a reservation for a pull thru unit to store a trailer and car. When I arrived the lady behind the desk told me no such unit existed and didn't/wouldn't look up my reservation.

Clasificación:

5.0

Bueno

Clasificación:

5.0

Great service, friendly service!!!!!!!!!!!!!!!!!!

Clasificación:

5.0

Great service

Clasificación:

2.0

The parking lot is always full of screws, I picked up 10+ just in front of my unit a couple of days ago and took them into the office. Tires aren't cheap.

Clasificación:

5.0

You guys go beyond customer satisfaction, I want to thank you  all. Awesome team!

Clasificación:

5.0

I have no complaints what so ever. The staff were always friendly and worked well with us with anything we needed! I'll definitely use again when I need another unit!