Customer Reviews for U-Haul Moving & Storage of Fullerton

6,065 reviews

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

(714) 992-5770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff members were friendly and professional.

ROY D. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

All employees are very helpful. Pay them more so they will stay working there!

CLAUDE P. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Chun K. 
Rating:
5.0

Both of the guys that were there were really nice and helpful. Thanks 🙏🏼

Antonio Barron V. 
Rating:
4.0

Frank and the Staff were very helpful

ROBERT W. 
Rating:
3.0

The vehicle was not in good operating condition. Excessive mileage border line unsafe. I communicated this to the representative that checked me in and he didn't seem very concerned..

MICHAEL S. 
Rating:
3.0

Trailer Was dirty! And they over charged

CARLOS R. 
Rating:
5.0

I always rent from this location. Everyone is respectful and very helpful.

MOHAMMED S. 
Rating:
5.0

Customer did not leave a comment.

BRISEIDA P. 
Rating:
4.0

Angel was very helpful. Thank you!

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Jianbo G. 
Rating:
4.0

I reserved a 26' foot truck and when I arrived there was none available. The counter man told me my reservation got cancelled. I was tole when I cancelled for the day before (Tuesday), the individual who took my call cancelled my reservation for Wednesday as well. So in stead they only had a 20' foot truck for me. That put a huge crunch in my day. The Fullerton Staff did go over and beyond to try to make the bad situation better. I do take off my hat for their doing so much to help ease the pain of not getting the truck that I needed. I was unhappy with not getting the 26' foot truck, yet I was happy with all the help and incentives the Fullerton store staff did to help ease the pain.

ZACHARY H. 
Rating:
5.0

Edgar provided great and quick customer service. I was in and out of the store with my trailer in less than fifteen minutes. My return was also speedy.

LESTER M. 
Rating:
5.0

Customer did not leave a comment.

MAGDALENA W. 
Rating:
5.0

Always excellent service, specially from the manager Thank you

ESPERANZA H. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE G. 
Rating:
1.0

They rip people off with money too much! Thanks for the lies and the over prices I had to pay!

EDWIN Z. 
Rating:
5.0

Customer did not leave a comment.

TREVOR B. 
Rating:
5.0

N/A

MICHELLE S. 
Rating:
3.0

I was promised a $50 credit because my reservation - no confirmation was given. I was moved 3 different times to two separate locations. And the communication between each branch was terrible. I was told and guaranteed over the phone that my truck was available at Fullerton branch by the Anaheim branch and then headed over and received a call that it was no longer available.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER L. 
Rating:
5.0

The trailer had cig butts in it but aside from that, the workers were quick and respectful.

ADRIEL P. 
Rating:
5.0

Fullerton location is short staffed. The employees are still thoughtful and do their best.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH O. 
Rating:
5.0

Raul was great. Very friendly and accommodating. The team here is great. Always takes care of my requests.

EDWARD B. 
Rating:
5.0

very satisfied with the speedy process and professional service

WILLIAM O. 
Rating:
5.0

Perfect

Justin B. 
Rating:
3.0

This was the third location i was sent to to get the trailer i had reserved. After driving around for more than an hour i picked up the trailer and got to my destination. While trying to load what i was hauling I found out that the ramp was about a foot narrower than the inside trailer dimension. Couldn't get the load and had to reschedule the pickup. A wasted day and out my trailer rental fee. Totally sucked! It wasn't this locations fault but an overall failure of the company!!

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN S. 
Rating:
4.0

Young man that helped me was very good and knowledgable an asset to this store for sure.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Largos periodos de renta después de 2 días deberían ser mas baratos. En mi caso yo rento para hacer mi trabajo si fuera más barato me hayudaria demasiado

JOSE M. 
Rating:
1.0

Couldn't drop off. It was closed

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

CARISSA H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

Good Serive, keep up the good work😉

JOSE Z. 
Rating:
5.0

Staff was very helpful and fast. Drop off was easier than i thought. The crew at this location is 10 out of 10

ERIC H. 
Rating:
5.0

Excellent customer service. Knowledgeable staff. We will be back again. Thank you

PAMELA F. 
Rating:
5.0

No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.

Dennis S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Awesome service! Appreciate it!!!!

ALANISS ALEJANDR Z. 
Rating:
5.0

Thank you to all the professional staff who helped in making our event run smoothly and for being so helpful in assisting additional needs. A special shout out to Raul (sp?)!

ANTHONY S. 
Rating:
5.0

Thank you to all the professional staff who helped in making our event run smoothly and for being so helpful in assisting additional needs. A special shout out to Raul (sp?)!

ANTHONY S. 
Rating:
5.0

Edgar was welcoming and helpful, thank you,

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

Customer did not leave a comment.

barbara S. 
Rating:
5.0

Staff was very helpful setting up and modifying my reservation

LARRY L. 
Rating:
5.0

ALL staff were friendly and professional. Their service, assistance, and follow through are very appreciated. The online process was not as easy to navigate but Raul helped update my order.

ANTHONY S. 
Rating:
5.0

were very helpful and friendly.

RICHARD W. 
Rating:
5.0

All good!!

Tony L. 
Rating:
5.0

keep up the good work thanks guys i recommend anyone to go to this uhaul also making a reservation makes the overall process so much easier and faster i was in n out and hooked up with my trailer in about 5mins tops

ROGELIO V. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
4.0

Had a horrible time using App to drop off after hours. Nearly an hour on hold, wife finally found a note on the contract to use Uhaul.com/ share to upload photos. Get the damn app fixed.

BRADLEY W. 
Rating:
4.0

Customer did not leave a comment.

ALVARO G. 
Rating:
2.0

This was not as smooth, friendly, and convenient a process as the well developed app leads you to expect. To start, I followed all the mobile check-in procedures: verified my identity with a selfie, photos of my license, personal information, etc. I found the truck on the lot, as instructed, and waited a minute or two as the app verified and validated the contract. This was a pretty smooth process. The app then said check-in was complete, and that I should go inside, skip the line, and just present my phone screen staring I completed check-in and just needed the keys. When the employee came inside, no greeting, just, “what size truck?” I told him I'd already checked-in and what the truck number was. He shrugged me off and asked my phone number. He started typing as I tried to show him my phone saying I just needed the key. He said he couldn't find the reservation…I told him again, I'm already checked in. He shortly responded saying he needed to verify. He finally found the reservation, and began essentially checking me in again and giving me attitude when I asked why we were doing all this. He insisted I provide an alternate phone number. He said he needed to check my ID. I again asked why we are doing all this when I did it in the app, and he gave me more attitude about how I could be anyone coming in to get a truck… Ultimately, he gave me the keys. I get in the truck, and immediately see how not clean it isâ€"crumbs and sticky stuff on the cup holders, crumbs around the seats, loose change lying around, windshield smudged, and it smelled like cigarettes. Not the experience I've had with U-Haul in the past. The return process was a friendlier, but still not as simple as it could have been. I was nearly done uploading photos and finishing the return myself, when an employee came out and told me he already started. I then had to turn the truck back on to get mileage, and wait for him to take 5 minutes to do everything I'd already done. At least he was friendlier than the original employee. The app was pretty great and easy, but the human end did not follow through.

Alex W. 
Rating:
5.0

Everything was perfect

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

Customer did not leave a comment.

SILVIA S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Perfect

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

HEIKO M. 
Rating:
4.0

Can't think of one.

SERGIO O. 
Rating:
5.0

Customer did not leave a comment.

Julian I. 
Rating:
5.0

Customer did not leave a comment.

Julianna J. 
Rating:
5.0

Customer did not leave a comment.

GLORIA T. 
Rating:
5.0

Customer did not leave a comment.

ALBERTANO A. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

ALIREZA A. 
Rating:
5.0

Excellent customer service in this location I don't mind driving to this location. The manager and employees are all very polite and very helpful always .

ESPERANZA H. 
Rating:
2.0

Very long line up. Only one person was serving the customers. His was asking me questions and repeating “ok” that didn't help to go over the waiting time. Poor service. As usual

ASAAD A. 
Rating:
4.0

Customer did not leave a comment.

CHIANGSHENG T. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
5.0

Everyone I dealt with was great and the truck was just what I needed. Their mileage rate was steep though.

Gregory T. 
Rating:
4.0

Truck was dirty. Windshield was smudged Inside.

ANTHONY T. 
Rating:
5.0

Great customer service. Easy pick up and friendly staff! Everything was clean and on time. Thank you!

PATRICIA A. 
Rating:
5.0

Edgar was great, helpful and flexible. Thank you all!!

Edward B. 
Rating:
5.0

Edgar and Angel were great. I rent a truck 1-3 times per month for work. The team is super helpful and accommodating, I feel that that all appreciate my business. Thank you, Edward

EDWARD B. 
Rating:
5.0

Quick and easy service. Definitely would use services again when I need them!

JOANNE H. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Everything good except rate.

SUNG C. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA E. 
Rating:
5.0

Excellent service!!!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Joanna K. 
Rating:
5.0

Everything was fine with our expectations

JOSE G. 
Rating:
5.0

Excellent and efficient service. I will be back to this location even thought it is 9 miles, taking 20 minutes driving time

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Salvador G. 
Rating:
5.0

Doing Great! Great customer service and very friendly to deal with!!

Russell C. 
Rating:
5.0

None

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

AMIE L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Very satisfied

Seton M. 
Rating:
5.0

Great customer service!

ERICK M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top