The rental was a little pricier than i expected. The cargo van was $19.99 which sounds like a good deal until you add in the .79 cents per mile , plus insurance, plus tax, plus environmental fee, PLUS the gas upon return. The 19.99 on the advertisement turns into $65 real quick. I understand the charges but I wasn't expecting the price in the end.
phillip A.Customer Reviews for U-Haul Moving & Storage of Fullerton
Testimonials From Recent Customers
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The service I have received was excellent and very efficient. I highly recommend this store location and will come back again for my future move needs
ROBERT D.This location was very helpful and professional but I rented at the Anaheim location which was closer to me and was changed to Fullerton the day of my pick up and costed me more for mileage because I had to drive further from where I was moving. This was very unprofessional and more expensive for me as I didn't have enough time to make more trips moving my belongings.
Gina L.Awesome service. Tire got aide punctured by another truck. They fixed it on the street so fast we didilnt even see the repair tech!
Douglas P.Yep
Mike S.I always like to go at this location good service
Erika D.Excelente atencion al entregar y recibir
Roberto V.Great place! And great customers service! I highly recommend this location to anyone who are planning to move soon and in the future.
George B.Great service, thanks to all staff who assisted me.
Ron C.Great customer service from Dylan! He was awesome, friendly and very helpful!
MICHELE C.Customer service was outstanding, the young lady was polite and enjoy full to talk too. She handled everything with a professional attitude. Give her a raise!
Stewart M.I've never had any problems when I rent equipment from you guys keep up the good work and the staff is always friendly and professional
STEPHEN T.All good
mark L.You have too many annoying emails. Drop off at I east 2 in f ront and 2 in the back, toomany thank you
Fernando C.Overall it was good, not exceptional. Better than it was in the past... Had to search for someone to check in the returned trailer I had.
GERALD T.Carry more trailer wiring harnesses for more variety of vehicles. Very limited!
Gabriel G.Klenise was nice and super helpful. She made the rental process easy. She told me how I could return the truck through the app after hours which allowed me extra time to move my stuff. Thanks She opened up on time and was ready to help.
Andrew L.The truck was clean enough, I would definitely recommend this place, friendly and professional. I would prefer the truck to be cleaner inside.
Alberto R.Great experience. Staff on-site was polite and very professional. It definitely made a long day of moving manageable, no added stress.
Robert I.The trailer was acting a bit funny but it could have been me.
Christian S.The online check-in process wouldn't work so we were in line for almost 40 minutes to check in and pick up our vehicles. This delayed our move, which delayed our return. We arrived back to the store at 5:02pm (closed at 5pm) and we were charged a late fee. One truck was slightly under half a tank prior to the move. I recommend taking a photo before you start driving because we filled it up to the same level afterward and were charged extra because they said it should have been at half a tank. Basically we were nickel and dimed on everything. Overall, not a good experience and we will not return to this location, nor would I recommend it to a friend.
Tara T.Nothing all was fabulous..
leatrice D.Overall great experience. Prompt and excellent service and in and out for both pick up and drop off locations.
JOSEPH H.They were grest. Extended my use twice. Quick and easy pickup and dropoff. Had more selection on sizes of trailets, than other locations.
Diana S.Vehicle ran out of gas showing a quarter tank. Stuck on highway for 2.5 hours
Tom F.No improvement needed.
Ron K.Location didn't seem to have enough staff
Daniel B.Only issue was the driver side door hinge was not functioning right and the door rattle was so loud it made the window sound like it was going to break also the passenger seat belt was non functional we could not get to the latch below the seat so I had to go without.
Robert P.No recommendation going forward due to your association with Moving help. The site was great however I had 2 mover cancel on me and one was same day. No assistance in resolving this and you're still recommending the movers. I'm looking at recharging them for additional costs incurred
Jaime D.Great customer service from the representative who assisted me in the return of the U-Haul!
Susie G.Very helpful, friendly, and efficient
Donald J.Excelente cervices 👍🏻
maria M.Efficient and quick rental procedure with knowledgeable staff. Return process was same ! I will definitely be back next time I need to rent again !
Kenneth N.Gracias
Byung K.There was a slight mix up in our reservation but the staff resolved it quickly and well.
Wendy B.Aedel was efficient and professional. The van was clean. Wouldn't ask for anything more!
Brandon M.Very smooth transaction.
Lawrence S.Always awesome service
Thomas L.Customer service at this location was amazing
Cory B.Awesome service from staff. Made the trailer rental super easy!
Frank D.Very friendly and helpful
Scott W.Klenise the assistant manager was very helpful…especially checking in my equipment…never had to go inside…everything done from mobile device…she is a perfect candidate for her own store.
GERALD G.Every thing great in and out friendly service
Beth S.Yes it was very pleasant experience customer service took care of things very well if I were to rent another U-Haul I would not hesitate to come here again thank you!
Tony J.Not the pick-up location issue. The incorrectly changed address was sent. I had to go to the wrong location (Upland) first, and then to Fontana, which required an additional 40-minute drive. Jessica apologized and said she would credit me for the extra 25 miles, but the Fullerton location (return location) refused the credit and charged me for over mileage. I contacted the Fullerton manager, but I never heard back.
Eun Young S.The young lady that helped us was very sweet and knowledgeable! Again, great customer service!!!
Debra F.None at this time.
Chad T.Servicio al cliente de excelencia.
Marisol A.I think it was kind of expensive for only using it for 4,hours.
Brian G.The staff at this location are outstanding. Good communicators, friendly & always helpful.
anita V.I will be writing the full experience and dissatisfaction to your corporate offices Will never patron this location ever again and will let everyone know what a horribly run location this is in all social media platforms so No one else will experience what we did today
Joseph S.Customer service was great; rental was in great shape and very clean. Will definitely rent at this location again in the future if needed.
Leighanna S.Excellent customer service
Luis R.Very easy pick up & drop off would highly recommend
Daniel S.Sí
Bruce L.Still renting old vehicles with many issues
Arturo F.The only problem i have is that after driving the truck I rented for 37 when to gas station I put in 10 gallons of gas unless truck gets 4 miles per gallon truck did have a full thank of gas when I go it the person an the return desk there is nothing the can do really
Bartolo D.The staff was accommodating and polite. It made the entire experience pleasant and trouble free.
Carlos I. | First ImpressionsI'm grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed
MARTHA L. | Overall ExperienceExcellent experience. Easy and accommodating.
Martha E. | First ImpressionsNo issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.
Dennis S. | First ImpressionsVery helpful!
Priscilla R. | First ImpressionsIt's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India P. | Overall ExperienceGreat staff and storage. Thank you for the month when I was in need
Osvaldo C. | Overall Experienceonly had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed a. | Overall ExperienceGood job
pamela b. | Overall ExperienceExceeded my expectations thanks
William M. | Overall ExperienceCustomer service was terrible
Maria H. | Overall ExperienceThank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle L. | Overall ExperienceI only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy K. | Overall ExperienceThis location is full service and is professional.
THERESA Z. | First ImpressionsUBox delivery and pick up was efficient and friendly. Se los recomiendo a todos.
Jaime M. | Overall ExperiencePlease reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten S. | Overall Experience👍👍👍
Sam P. | Overall ExperienceAwful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher P. | Overall ExperienceFullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter m. | Overall ExperienceWonderful experience both in Louisiana and California.
bonnie m. | Overall Experienceyou were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra g. | Overall ExperienceDelayed delivery, although the delivery ladies were nice and professional.
Joshua C. | Overall ExperienceKatie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Lindsie L. | Overall ExperienceHad some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael D. | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G. | Overall ExperienceMy experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Johannah S. | Overall ExperienceMonique provided excellent customer service. ¡Gracias!
Angelique A. | Overall ExperienceHelped me well with recent U-box service.
Sae C. | Overall Experience