Customer Reviews for U-Haul Moving & Storage of Fort Jackson

1,514 reviews

5604 Forest Dr   Columbia, SC 29206

(803) 787-5154

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(803) 787-5154

5604 Forest Dr
Columbia, SC 29206

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best UHaul place in town - and the only location I go to now. Excellent and courteous service, nice, clean vans and trucks.

Vicki Walker 
Rating:
5.0

Customer did not leave a comment.

Paula Hayes 
Rating:
5.0

Nathaniel was helpful and polite.

Christopher Vannatta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam Fulmer 
Rating:
5.0

Customer did not leave a comment.

Jonathan Phillips 
Rating:
5.0

Good people

Darryn Yeadon 
Rating:
5.0

Customer did not leave a comment.

Cass Eccles Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent Dunbar 
Rating:
5.0

Nate is the best. That man runs the place!!!

Joseph Norman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie Cordero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Deaderick 
Rating:
5.0

Customer did not leave a comment.

Brandon Belton 
Rating:
5.0

It was a really easy process

Olivia Gates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Walters  |  Overall Experience 
Rating:
5.0

Nathaniel at the Columbia pickup location was very professional and great to work with.

Lee Harvin 
Rating:
5.0

The gentleman was very professional friendly and made it easy to do a move

Tina Gerjets 
Rating:
5.0

Customer did not leave a comment.

Virginius Robertson 
Rating:
5.0

Customer did not leave a comment.

David Sturgeon  |  First Impressions 
Rating:
5.0

NONE

Eugenia Johnson 
Rating:
5.0

Helpful staff and great location for pickup and drop off

Joslyn Jones 
Rating:
5.0

Every thing was very nice..very professional..

Ronald Waldo 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH HEAD  |  Overall Experience 
Rating:
5.0

I just want to say that Nathaniel did an excellent job! He was courteous, efficient and has excellent customer service skills. He took time to explain everything and checked to see if we understood. Nathaniel is an asset to your company!!

Patricia Walters 
Rating:
5.0

Customer did not leave a comment.

SUZANNE CONNELLEY  |  Overall Experience 
Rating:
3.0

I was charged an extra $46. I picked up the truck, drove it to my home then to the drop off location. I did not set any mileage limit to begin with and if I was told I'd be charged $1 a mile over some made up limit I would never have gone with uhual. I I wanted to return the truck in Camden, SC but was told it would be cheaper to return it to Columbia only to then be charged $1 per mile to get to Columbia. Complete garbage - I will never do business with uhual again.

David Ribelin 
Rating:
5.0

Great facility and excellent customer service!

David Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY HOOD 
Rating:
5.0

I had an excellent rental experience with this location.

Barbara Williams 
Rating:
5.0

Customer did not leave a comment.

Berje Yacoubian 
Rating:
5.0

Customer did not leave a comment.

Urshula Cannon 
Rating:
5.0

Very good customer service

Rodney johnson 
Rating:
5.0

Customer did not leave a comment.

Paul Pusecker 
Rating:
2.0

Bear with me as this will be thorough. I am the treasurer of a nonprofit. All of our board members are volunteers, including me. Our nonprofit has held an account with this facility for many years. When I took over as treasurer, I found that in the transition from one treasurer to the next our account had become past due. I squared it away, giving a check to the office, in person, to ensure that all was brought up-to-date. The check was cashed by U-Haul. Within a few days, we began receiving notices that our account was in a lien status due to nonpayment. After speaking with the branch manager Tarsha Lawrence no less than a dozen times via email, we could not figure out what had happened with our payment. I provided a check for 4+ months at that point to not only bring us current but to pay us ahead as I did not want anyone thinking our foundation was unable to pay its bills. After speaking with Tarsha numerous times, and tickets sent to customer service to try and figure out the issue, Tarsha opted to give us a courtesy credit for the amount of the check. However, because I had paid so far in advance, she was unable to apply the credit to the account. She asked me to call when we have a balance due and she would manually apply it. First off, after 17+ years in Verizon Wireless customer service, as a representative, if our company has made a booboo, you as the rep are supposed to own it and fix it. We set follow ups to attend to the customer's issue rather than making them call in again. Clearly, Uhaul could learn a thing or two from Verizon. About two months later, I physically went in to the storage facility to do some spring cleaning of our unit. While I was there, I asked the current employee on duty to apply the credit to our balance. He advised he would. It was never applied. We began receiving lien notices, with charges. I physically went in again and spoke to Tarsha who applied the credit that her employee failed to apply. When I asked her to remove the two $15 lien notice charges, she advised that she would need to speak to her employee to inquire on what actually happened before she could consider doing that. I advised her that if that was the case than we would be leaving. I kindly reminded her that as a nonprofit, our board members are volunteers and that the amount of time I had spent on these very small issues (made bigger by the incompetency of the employees who run that location) was entirely excessive and too much to continue. Since then, we have also spoken to corporate, on an unrelated matter, it came up in conversation and the representative advised that she would have a supervisor call... which of course never happened. Since then, we have moved to Life Storage, we obtained a unit of the same size in climate controlled spacing for $81 a month versus the $126 U-haul was charging us. We are all the happier because that means less money goes towards that bill and more money stays with the foundation. U-Haul's location was good but their service was not. No one was ever rude. But the customer service just wasn't very good.

Midlands Foundation For Foster Children  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mykal Davis 
Rating:
2.0

The company is behind in terms of how businesses is done. Communication is terrible but make sure you know there’s added fees. Lady at front desk is not very helpful and takes sweet time getting back from break knowing we just talked and I need assistance. I wouldn’t recommend anyone use uhal because there’s lot of miss communication that could lead to people losing valuable things. Need to work on being more connected so if I call one customer service line they should be able to redirect me to another without me reiterating my whole issue like it’s 2 different storage companies. I give you 2 stars because least storage unit was clean never had a light added

Dayronn Tucker  |  Overall Experience 
Rating:
5.0

It is fast and customer service is always good!

Duy Nguyen 
Rating:
3.0

Nathaniel is completely unprofessional. He basically harassed and interrogated me. He is not polite at all. I will never refer anyone to that location. He appears to have a mental problem.

Tywanda Newsome 
Rating:
5.0

Customer did not leave a comment.

Coral Mccaskey  |  Overall Experience 
Rating:
4.0

Great experience especially with the app. Got great service. Did have to work to get my first month of storage free, but all is good now! Great trucks, too!

barbara williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyrell bouknight 
Rating:
5.0

It's so perfect and the management and staff team are turkey amazing!!! They are certainly customer service and. Accomidating! Ithevfirest Dr. Licatiin is always my first choice and they never have failed my expectations!!

Mimi Fulmer 
Rating:
5.0

All though my stuff stayed for 6 yrs it was the best storage ever although I went through many price changes that they should inform you of the experience was very great they are very clean

Minnie Mills  |  Overall Experience 
Rating:
4.0

Dirty windshield (inside) difficult to see out

Mark Schurer 
Rating:
5.0

My favorite location for van rental because of the good and reliable service from the staff. The vans are always clean and in good condition and ready to go.

Vicki Walker 
Rating:
5.0

I was thoroughly pleased with the entire process. Tarsha is just delightful, professional, and helpful. The facility is well-maintained and I could tell that the business is extremely organized.

Scott Duke  |  First Impressions 
Rating:
5.0

IT WAS A LAST MINUTE RENTAL, BUT WHEN I CALLED, NATHANIEL WAS VERY PROFESSIONAL AND KIND. WOULD DEFINITELY RECOMMEND THIS LOCATION

MARY SCOTT 
Rating:
5.0

Love this location. Tarsha and her staff are wonderful.

Martha Murphy 
Rating:
5.0

Customer did not leave a comment.

Roger Williams  |  Overall Experience 
Rating:
5.0

My experience with this location was top tier. Everyone was attentive and clear with communicating. The truck was very very clean. They went above and beyond to make my experience with them pleasant. Thanks so much

CHICORA MILLER 
Rating:
5.0

Customer did not leave a comment.

Diane Farr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHINNON HINTON 
Rating:
5.0

Customer did not leave a comment.

Brian Medaris 
Rating:
5.0

Everything went great and fast!!!

Sierra Williams 
Rating:
5.0

Excellent customer service. Excellent vehicle. Thanks!

Allard Grainger 
Rating:
5.0

The staff was always helpful. I would choose this location again, if needed.

SHEILA HART  |  Overall Experience 
Rating:
4.0

The van had an issue before I left, but staff quickly replaced it with another. Very courteous and professional- the best location because of good service.

Vicki Walker 
Rating:
5.0

Excellent service, very professional

Ronald Lambe 
Rating:
5.0

Customer did not leave a comment.

STANLEY HOOD 
Rating:
5.0

Customer did not leave a comment.

SUZANNE CONNELLEY  |  First Impressions 
Rating:
5.0

Nate was very personable, friendly and informative. I appreciate his courtesy and being hospitable.

kimberly kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleanor Ellison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Walker 
Rating:
5.0

Customer did not leave a comment.

David DeWeil 
Rating:
5.0

The only comment I have, is that my monthly payment schedule sometimes is off. But the staff is great to correct is. I thank you for the your help for the past 20 years.

DAN MEYER  |  First Impressions 
Rating:
5.0

Nothing just keep good customer service

Sharon Henry 
Rating:
5.0

Customer did not leave a comment.

Charles Jones 
Rating:
5.0

Customer did not leave a comment.

Jim Lamb 
Rating:
5.0

Tarsha was very helpful and friendly.

TONYA JENKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie Groom 
Rating:
5.0

Customer did not leave a comment.

Cynthia Watson 
Rating:
3.0

Customer did not leave a comment.

Jocelyn Scott  |  First Impressions 
Rating:
5.0

Very professional workers

DEMETRIUS TROUPE  |  Overall Experience 
Rating:
5.0

We used this storage for a year while my family moved to chicago. Was clean and safe. The front desk staff was very helpful

Amanda Stratton  |  Overall Experience 
Rating:
2.0

The lady at the counter seem dumb and very unsure

John Mitchell 
Rating:
5.0

On both occasions of picking up and return the individuals who helped me were professional and proactive. It was refreshing and reassuring. The process was quick and I would highly recommend this team and plan on using them again. Thanks for all you do!!!

David Adams 
Rating:
5.0

Nice and friendly ppl

mario rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Jernigan  |  Overall Experience 
Rating:
5.0

Chase was professional and courteous. He also explained the contact thoroughly.

Kenneth Watkins 
Rating:
1.0

They aren't on time and will waste your time.

Antoine Hatcher 
Rating:
3.0

The representative didn't appear to know his job. He couldn't provide the one month free storage for free. I had to pay for the sake of time in hopes of getting reimbursed when a more knowledgeable person will become available.

William Clyburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaquan wilson 
Rating:
4.0

Customer did not leave a comment.

Teresa Broxton  |  Overall Experience 
Rating:
1.0

The manager was never there. The place was constantly dirty as well.

Tianna Alvarez  |  Overall Experience 
Rating:
5.0

This is the second time renting the storage 355 and the stool in front of it is broken I complained each time and nothing has been done about it is someone going to have to get hurt and sue ya'll to get it removed I pray not but overall this location Rock

CKESA WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaquan wilson 
Rating:
5.0

Customer did not leave a comment.

CLYDE ROBINSON  |  Overall Experience 
Rating:
2.0

Truck sounded like it was gonna fall apart, loud noise from front wheels, and really bad on gas mileage drove 184 miles, cost me 100$ in gas

Ryland bradley 
Rating:
5.0

The most friendly and accommodating workers very clean facility pass service. Great job great!

Pamela Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles sturad 
Rating:
5.0

Nate at the Forest Drive location is very helpful and thorough. I have had two positive Uhaul experiences in the past couple of weeks.

June Smith 
Rating:
5.0

Work out well, and was pleased with everything.

Reggie Garrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quiera Durham 
Rating:
5.0

Customer did not leave a comment.

SHEILA LEWIS  |  Overall Experience 
Rating:
5.0

This is the second time I have used this facility and I was very pleased both times

Cynthia White  |  Overall Experience 
Rating:
5.0

This particular location of U-Haul does a great job. Nate helped up on the pick up and drop off. He is knowledgeable and professional. I will definitely return to this location for all of my other moving and packing needs. Thank you!

June Smith 
Rating:
5.0

Customer did not leave a comment.

DANNY FLOYD  |  Overall Experience 
Rating:
5.0

Excellent service.

TIFFNEY DAVIS  |  First Impressions 
Rating:
5.0

The General Manager. Ms. Lawrence is always friendly and makes sure everything worked well for us.

Gregory Cannon 
Rating:
4.0

Local associates can answer the phone instead of allowing them to be forwarded to the national call center.

Luke McGowan 
Rating:
5.0

Customer did not leave a comment.

Cory McCue  |  Overall Experience 
Rating:
2.0

door was locked ,no one was in the office called she finally answered( tarsha) but still stood at door for about 12 min.. After returned truck wanted to see what i owed and didn’t get back with me till the next day. A couple days later( saturday)rented another van and no one called about any final charges or mileage use more or less and my card got charges $50.56 which charges if any shouldn’t be as much .

Valanda Green 
Rating:
5.0

We rented our truck from this location and was very pleased. However, we have complaints about the U-haul storage unit we rented on elmwood Avenue. We expected and paid for a climate controlled unit and the building temp was 78 degrees. Absolutely unacceptable because mold and mildew can grow at that temperature. I was told by your rep that I might should purchase more insurance? Really?

Mike Kelly 
Rating:
4.0

The attendant was very helpful. It was easy and fast.

Cherlynn Hewitt 
Rating:
5.0

Customer did not leave a comment.

CLYDE ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Hunt 
Rating:
5.0

Customer did not leave a comment.

Jacqueline West 
Rating:
5.0

Professional and experienced

Harriett Betterson 
Rating:
3.0

I signed up for pickup outside of hours. It was confirmed for 8 am at the fort Jackson location. When I got there, I was unable to pick up the truck. I called the 24 hour number. After some time, they said the local hadn’t put the key in the lockbox so I had to wait until the store opened. When it did, I found out that location doesn’t do after hours pick up bc they don’t even have a lockbox. I’m not sure where the disconnect is, but I feel like the national U-Haul and the local store should be in sync so that after hours pickup isn’t an option at a location that doesn’t offer it. As I’m sure you know, Moving is stressful. It’s important for things to operate on schedule. It’s super inconvenient to hit a bump like this that is so avoidable.

Nicole Gustafson 
Rating:
5.0

Customer did not leave a comment.

Gregory Cannon 
Rating:
5.0

Absolutely the best U-Haul experience ever! Tarsha is a complete professional!

Robert Soper 
Rating:
3.0

I didn’t like the area to drop of the truck

shabrea lloyd 
Rating:
5.0

Staff was very helpful in every way

Gary Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

Steven Odom 
Rating:
5.0

Customer did not leave a comment.

Travis Maroney 
Rating:
3.0

Nothing at this moment

HAGER LLOYD 
Rating:
5.0

Maintain the clean facility, friendly and professional member at the desk and having a clean serviceable vehicle. Anyone asking for more is being unreasonable. The Vehicle, Staff, and Facility were all excellent.

Adam Clemons 
Rating:
2.0

Online I reserved a vehicle .They had the vehicle on the lot when I arrived .They told me they were unable to rent me that van because they were sold out.They then we made me rent a bigger truck for a higher price that had no gas .I drove five miles up the road and turned around and brought it back because it was too hard to drive .Please have what you say you have available and please don’t focus people to pay more for something they don’t want

Renee Dukes 
Rating:
5.0

Customer did not leave a comment.

John Gaffney 
Rating:
5.0

Customer did not leave a comment.

mary covington  |  Overall Experience 
Rating:
5.0

Thank you

Leslie Davis 
Rating:
2.0

Customer did not leave a comment.

Franklin Holloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jestine Fair  |  Overall Experience 
Rating:
5.0

Keep up the good work

Rhonda Casey 
Rating:
5.0

Customer did not leave a comment.

Jasmine Fair 
Rating:
2.0

The Driver Door when put in Drive was still saying “Door Open.” Representative at Location stated, “Maybe the Seal was loose” but that is a Safety Issue plus I was told even though I went 3 Miles over I would have been Charged the Rate I Originally Requested.

Eric Amos Jr 
Rating:
5.0

Customer did not leave a comment.

Jeff Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESMOND BELLE 
Rating:
5.0

Customer did not leave a comment.

Laney Sutton  |  Overall Experience 
Rating:
5.0

The only complaint I have is the inability to pick my unit on line. Otherwise great place.

DEBORAH MORGAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARSHELLA MCBRIDE 
Rating:
5.0

Left front making noise upon braking. Reported to person on duty upon check-out.

james turner 
Rating:
5.0

Great service

Edward Harlin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret Tarr 
Rating:
5.0

I rent two units at this location. The staff, headed by Ms. Lawrence, have always been very professional and helpful. I recently needed to rent a 4X8 U-Haul trailer for two days. Because it was a holiday the pick up day (MLK Day), another member of Ms Lawrence staff, Nate, was handling the duties that day. Nate was completely knowledgeable about the equipment. He was thorough in making sure that the electrical system as connected to my vehicle was in working order; and provided me an understandable safe/proper driving explanation. When I returned two days later, the manager, Ms. Lawrence (whose staff has her cell phone number to call at any time) was efficient and pleasant in handling my return of the U-Haul

John Lumpkin 
Rating:
5.0

Can’t think of anything

Jackie Turner 
Rating:
5.0

Both people that helped me reserve the truck and the day off were very helpful and friendly. I wasn’t trying to be sold anything I didn’t have in mind. It was very easy and worry free. Thanks for making this move much easier!

Joshua Riggleman 
Rating:
5.0

Customer did not leave a comment.

Jorge Crichigno Benitez  |  Overall Experience 
Rating:
5.0

Excellent service

Mary Knippen 
Rating:
5.0

No improvement needed.

Thomas Myers 
Rating:
5.0

Nothing?

Mary Moody 
Rating:
5.0

Customer did not leave a comment.

STANLEY HOOD 
Rating:
5.0

Customer did not leave a comment.

Steven Thongpim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Poole 
Rating:
5.0

Clean, convenient

Peter Phifer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john Hodgson 
Rating:
5.0

Customer did not leave a comment.

STANLEY HOOD 
Rating:
5.0

Customer did not leave a comment.

Bobby Broils 
Rating:
5.0

The Service was great

Terese Ginyard 
Rating:
1.0

Never using U-Haul again.

Timothy Thompson  |  Overall Experience 
Rating:
4.0

Would have given 5 star review but parking is VERY limited. Person who helped me was VERY helpful.

John Gaffney 
Rating:
5.0

Although a little time consuming the attendant was in training, not sure if the gentleman was the mngr or not but he was definitely safe, detail oriented and knowledgeable. I appreciated that the most bc it reassures my safety while traveling w/ a car in tow. Overall customer service was awesome, Thanks

TIFFANY BROADY 
Rating:
5.0

Customer did not leave a comment.

stanford gardner 
Rating:
4.0

Customer did not leave a comment.

Victor Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicente Barker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Bissonnette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Clawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea MATTHIEW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricki Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry Kuhlkin 
Rating:
5.0

Customer did not leave a comment.

Alexander Alicea  |  Overall Experience 
Rating:
5.0

I went to do a move out and couldn’t due to the one elevator being broken. It was “no big deal” to them . They didn’t send out any notice and about it being out nor did they send out anything once it was repaired instead I had constantly call. They also tried to wrongly charge me $20 for gas with a Uhaul I rented …good thing I took a picture with where the gas hand was before I pulled out so I had a time stamped picture. This place is slack and unorganized . Use another storage facility and rent your Uhaul elsewhere. You’ve been warned

WILMEIKA GUNTER  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Katie Smalley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROGERS  |  Overall Experience 
Rating:
1.0

Check my file, Uhaul should owe me money for the headache and gas wasted. 10/10 would NOT recommend.

Cameron Caldwell  |  Overall Experience 
Rating:
5.0

Great affordable price for storage unit. The staff is very friendly and professional. I would recommend to anyone moving or looking to store belongings.

Desmon Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT BROOKS  |  First Impressions 
Rating:
4.0

Had a great overall experience! I liked the monthly reminders about payment as I would forget without them. The only negative was the cars parked along the back wall for extended periods of time made it difficult to get our truck through when we needed access to our unit. Staff was friendly and helpful and facility was clean!

Susie Hines   |  Overall Experience 
Rating:
2.0

The consumer service was bad and not very understanding.

Dayronn Tucker  |  First Impressions 
Rating:
5.0

never had any issues with staff, the grounds, or my storage. great place to get a storage!

Derrick Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Carter  |  First Impressions 
Rating:
5.0

The Facility Manager is Great and provided great Customer Service

Robert Brooks   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine McKenna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simeon Nyanneh  |  Overall Experience 
Rating:
5.0

Na

Mychelle Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE HOLLOWAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Arthur  |  Overall Experience 
Rating:
3.0

The units are small

GENEVA CURRIE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KIT STEWART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Norgard  |  First Impressions 
Rating:
1.0

I had to file a Police Report for burglary in both units. Not a safe place to store belongings.

Valerie Tomany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Wallace  |  First Impressions 
Rating:
2.0

Seems like everything I was told was incorrect. Felt like I got the run around repeatedly I Do not plan to use uhaul services ever again.

Carla Felder  |  Overall Experience 
Rating:
5.0

Both employees we interested with (Tarsha was one)!were helpful, clear in their instructions and suggestions, and prompt.

Marcellus Garner   |  Overall Experience 
Rating:
5.0

I had my unit for a year. The experience was outstanding. Your professional staff made the process simple and worry free. Thank you

Barry Jordan  |  Overall Experience 
Rating:
3.0

I reserved a climate controlled unit almost a month in advance, but I showed up to move in and was told there were no climate controlled units available. I ended up not moving in and went to a competitor instead. Terrible experience, but the staff was nice and helpful with my refund.

WILLIAM DYE  |  First Impressions 
Rating:
1.0

They took my first payment next day They banned me from the place

MALCOM GOLDSBURG  |  Overall Experience 
Rating:
4.0

Mi primera vez en esta instalacion fue exelente hace años,espero mantener la misma opinion en esta ocacion.La covertura del seguro y la segunda opcion de propietario deben tener mas opciones pues no todo el mundo almacena trastes.

Luis Manuel Gomez Valdes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leando Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Shore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Tisdale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Valles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiana Smalls  |  First Impressions 
Rating:
4.0

It’s too expensive. I moved my stuff to another company for less than half price.

Cynthia Taks  |  Overall Experience 
Rating:
5.0

Ms.Tasha Was Very Nice I Enjoy Her Customer Service

Linda Henderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Clyburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia White  |  Overall Experience 
Rating:
4.0

Corner (small) storage facility need more lighting.

June Jose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Foster Crewe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Shore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Smalley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Strasburger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grier Blackwelder  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ANGEL NEWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Hill  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael Clayborn  |  Overall Experience 
Rating:
5.0

Katrina at the Uhaul place is amazing!!! She was so helpful and kind. She went out of her way to help my daughter and me move my mother’s belongings into storage and way over and beyond her job to make the whole process so much easier. I am and will always remain grateful for all her help and her total way of being .

Cynthia White  |  First Impressions 
Rating:
5.0

Ms. Lawrence gave excellent service. Our church has used her facilities in the past. We felt more safer with using her storages again.

Urshula Cannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Zalants  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hillary Huyghue  |  Overall Experience 
Rating:
5.0

I rented the 7.5 x 10 ft. unit for almost two years! Always felt safe when accessing the facility. Having carts available to customers is a great service! Very clean and climate controlled space made such a difference! All my belongings were in great shape when I emptied the unit! No mildew or mold. Staff was friendly and always helpful! I will recommend this facility to friends and family and use UHaul again if needed! Thank You, UHaul!

Mary Walters  |  Overall Experience 
Rating:
4.0

Thanks.

henry nash  |  Overall Experience 
Rating:
5.0

I’ve been using UHAUL across the country for over 20 years. U-Haul consistently provide OUTSTANDING service. I utilized U-Haul Ft Jackson this time. The staff & facilities were as I stated earlier; OUTSTANDING!

Sojourner Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN WITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Boesel  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Arnold WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorden Hannah  |  Overall Experience 
Rating:
5.0

Helpful, efficient and kind staff. Super clean facilities. A few broken down cars behind the last row of buildings made it difficult to access the elevator area without us blocking access with our car, but overall, an excellent experience.

Diana Destafeno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole MacDonald  |  Overall Experience 
Rating:
3.0

I cleaned out my unit only 12 days into the month and would have expected my rent to have been prorated since I checked out having not even used it half a month. Finding out that there would be NO refund at all was very disappointing and profits your company greatly at my expense. The service was good but policy is bad!

Dennis Banks   |  Overall Experience 
Rating:
3.0

I would recommend uhaul storage units but not for parking trailers. I moved because someone tried to steal my trailer.

Shirley Ladd  |  Overall Experience 
Rating:
5.0

Only complaint is the building is too hot. Make it difficult to breathe in building. Overall excellent facilities

NETTIE SANG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika Mosley  |  Online Move In 
Rating:
3.0

High priced, very sledom got aomeone to answer the phone at the facility, attempted to change billing address multiple times only for the computer to change it back the next day. However i will say when you interacted with the employees on site they were ways polite

Cory Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Brown  |  First Impressions 
Rating:
4.0

Could have kept the climate control rooms cooler. Mine was at 84 degrees and i know it says under 85 but thats just ridiculous.

Brandi Seif-Matsick  |  Overall Experience 
Rating:
5.0

We were in this building for over 10 years, and always had great service.

GRAPEVINE DISTRIBUTORS  |  Overall Experience 
Rating:
5.0

Great Gentlemen to work with. Book now! 5 stars

Delwyn Resau James  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ANN WICKENHAUSER  |  Overall Experience 
Rating:
5.0

Much simpler to lease and access the space than before. Very clear process

Billy Way  |  Online Move In 
Rating:
5.0

This facility is always clean and safe. I rented my space for a long time, over 10 years I believe, with zero problems. The one thing that I wish had been considered when this facility was constructed is the access at the rear for my building (C). Vehicle access for my unit is limited to one lane because the additional space has rental spaces for vehicles. I wasn’t accessing my unit frequently but it felt like every time I needed to get to it there was always a truck or car parked in the road blocking the access to the elevator. Not only was the elevator access blocked but there was no way around the parked vehicle. This was a very minor inconvenience which would not cause me to refrain from recommending this facility or from re-renting the same unit that I used for 10+ years.

ABRAM FLORA  |  Overall Experience 
Rating:
5.0

Staff were considerate and always helpful! Location was convenient from fort Jackson.

Maxwell Prier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth Morgan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEE MUNOZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN COX   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leroy Jones  |  First Impressions 
Rating:
5.0

I recommend access available until 12 pm.

tyleka riddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Nagy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gretchen wilkinson  |  Overall Experience 
Rating:
3.0

My belongings was in the storage since 2013. That is a long time to have a storage unit. I originally had two 10x10 units and downsized to one. During those times I was going thru a lot and almost lost the units but God didn’t allow it to happen. The prior management team under ASHLEY were a good group until they decided to break in 80 units on the back side C building. I was one of the units hit. I was very angry and wanted to move my stuff out of storage but I did not have any money to do so at the time. I was very hurt and I felt betrayed. The company got rid of Ashley and the whole group of workers that worked at the U-Haul under her leader ship. I was very happy to know that they did this. I was always afraid that they were going to try to do the same thing again. I like the new management now. The only complaint I have with them is knowing when they were in the office because often times they left a note on the door saying they were out on the premises and sometimes it was hard to reach someone. I realize the best time to come was in the morning.However overall I’m glad the U-Haul storage facility was there to help me. I rented trucks from the facility as well as have my personal belongings housed. Thank you for everything that you’ve done for me. If I need your services again I know where you are located. Signing out Anwan C273!!!!

ANWAN MASON  |  Overall Experience 
Rating:
5.0

Customer service agent was very helpful and helped find a better parking spot for trailer I am storing.

Dwayne Jeffries  |  First Impressions 
Rating:
5.0

I liked the cleanliness of the facility and appreciated that a temperature was maintained that preserved my belongings. I moved out and found everything that I had stored just as it was when I stored it. I appreciate the staff's promptness.

Linette brown  |  Overall Experience 
Rating:
5.0

Ms. Tarsha Lawrence was very polite and helpful. The other staffers were always nice and helpful whenever I had questions also

CHASITY MOMENT  |  Overall Experience 
Rating:
3.0

I received a 5 by 10 storage unit, 1 month free, with a 6 by 12 one way trailer. I couldn't fit everything from the trailer in the storage unit, because it was too small. The representative stated that the free unit was for the same size equipment, but how does 5 by 10 equal to 6 by 12?

Beamli Mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICENTE BARKER  |  First Impressions 
Rating:
5.0

The manager at this facility, Ms. Tarsha Lawrence has been very helpful and responsive the entire time I rented my storage unit. Indeed, I found the entire staff to be very willing and able to help, I was totally happy with my storage experience!

ANNE TULLER  |  Overall Experience 
Rating:
4.0

Our unit was temperature controlled and the facility was clean. However, it was always a tight fit to drive our car near to the building containing our unit. In addition, we emptied our unit and cancelled our unit but we still had 2 weeks of paid rent left on our unit. We were told we could not get a rebate for those two unused weeks of storage.

Mark McHugh  |  Overall Experience 
Rating:
5.0

I would have liked a small grace period (1-3 days) for late payments.

Greg McDaniel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Iocia Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Perry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

toni elkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Duckson  |  First Impressions 
Rating:
3.0

Hard time with entering and exciting gate

Gail Tucker  |  First Impressions 
Rating:
5.0

Very clean, convenient and safe. Staff was always very helpful. The whole process was easy.

Tonya Nance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE MUNOZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Clawson  |  Online Move In 
Rating:
5.0

Wonderful manager and helpful staff. Best part of our UHaul experience.

Pamela Lichty  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Clyburn  |  First Impressions 
Rating:
4.0

No light in large units and would like to access 24 hrs due to changing schedule without additional fee. Also moved out on day of fee due, but was not offered any prorated amount. However I uhual can rent and make double the amount, that’s not fair.

Robert Isom  |  Overall Experience 
Rating:
5.0

Some of the questions didn’t apply to me since I used an outdoor parking space. The staff was very friendly and helpful. Thank you.

Dennis Soito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gretchen wilkinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyrrence Savage  |  Overall Experience 
Rating:
5.0

The facility was always super clean and I felt secure when I was on the premises using my storage unit. The staff was always helpful.

SUSAN PALMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LADANA CLARK  |  Overall Experience 
Rating:
5.0

I Managed Self Storage Co,s For 30 Years Before Retiring So I Was Aware Of What To Expect.So I Was Very Satisfied With The Service I Recieved

marion lowery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levon Joyner  |  Overall Experience 
Rating:
5.0

It would be nice if there were more moving carts available. We had to move something out of the storage unit and the carts were being used by others and we had to carry something heavy and awkward and had to use the stairs because others were loading the elevator and it was not acessible.

Kathleen Arbogast  |  Overall Experience 
Rating:
5.0

Completely uneventful, so it was perfect!

judy Pearce  |  Overall Experience 
Rating:
5.0

Thank you to UHaul and your customer service staff! They were friendly and very helpful. They answered all my questions and gave outstanding service. The unit I’ve rented was clean and the temperature in the facility was cool and climate controlled! Thank you UHaul!

Mary Walters  |  First Impressions 
Rating:
4.0

Thank you a wonderful experience. I have had this unit for 10 years.

STACY COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYCO SIMON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

judy Pearce  |  First Impressions 
Rating:
3.0

Fine

CASANDRA SMITH  |  Overall Experience 
Rating:
4.0

Our only concern was the smell of cat urine near our storage unit. Not sure if a stray got in but we had to throw some items in the trash due to the stench of urine.

Todd Cheney  |  Overall Experience 
Rating:
5.0

Staff were very courteous and helpful

jerry hackett  |  Overall Experience 
Rating:
2.0

Very unprofessional and gave us the run around.

Samantha Clea  |  Overall Experience 
Rating:
1.0

My account were previous close out two months ago when I was actually still paying on it.. The manager never return emails or phone calls.

julia davis  |  Overall Experience 
Rating:
3.0

Not enough staffing.

Paula Tyree  |  Overall Experience 
Rating:
5.0

Great staff!! Always doing all they can to help!

ANNE TULLER  |  First Impressions 
Rating:
5.0

This is my second time storing my entire household at this U-Haul location! I could not be happier! the staff has done all they could to make it a great experience! Tarsha, Tulaya and Montel! Thanks

ANNE TULLER  |  First Impressions 
Rating:
5.0

A pleasant experience. Everyone I came in contact with was friendly and knowledgeable.

Dinah Cook  |  Overall Experience 
Rating:
5.0

I have had storage units there for many years. I appreciate everything you do.

DEBORAH MORGAN  |  Overall Experience 
Rating:
1.0

We found bugs in my unit on my last visit I really hope I won’t have a bug issue when moving into our new home, the light bulb was out in one of the halls making it very difficult to see while we move

Vickie Pressley  |  Overall Experience 
Rating:
1.0

Bad management

ACACIA JORDAN  |  Overall Experience 
Rating:
5.0

Very pleasant and accommodating staff!

Jeff Carter  |  Overall Experience 
Rating:
4.0

Not enough staff, office closed several times I was over there and had to come back later.

Pamela Meacham  |  Overall Experience 
Rating:
5.0

Very thorough, helpful, and kind too!

Jeff Carter  |  First Impressions 
Rating:
5.0

Tarsha Lawrence helped me with dropping my trailer, getting my storage unit, and closing the storage unit. She was a fantastic help, friendly, efficient, and knowledgeable on every occasion.

Sarah Densing  |  Overall Experience 
Rating:
5.0

Excellent service! Helpful, knowledgeable, and accommodating associate. Handled multiple customers that arrived at the same time with ease. Moving isn't fun, but the UHAUL team made it better.

Sarah Densing  |  First Impressions 
Rating:
2.0

I would not call the facility clean, nor was it filthy. The access gate was generally open during my tenure due to some code issues. Billed for an extra month and phoning was fruitless 4 times.

adam riech  |  Overall Experience 
Rating:
1.0

Every time I come to the office during store hours its closed.

Ruby Dyer  |  First Impressions 
Rating:
5.0

Danny and Andrew were both very helpful and made the process easy!

TATININA HENRY  |  First Impressions 
Rating:
5.0

Great customer customer

JOANN FREEMAN  |  Overall Experience 
Rating:
3.0

Had to wait an extra day to get in my storage unit because it had a lock on it and I couldn’t get in.

Erik Vasser  |  First Impressions 
Rating:
4.0

Very pleased. Price is high though!!

mike cavanaugh  |  Overall Experience 
Rating:
5.0

This is one of the the main facilities in Columbia that I use.Ashley is great at any time I have a question or need any additional assistance.

Darren Calhoun  |  First Impressions 
Rating:
4.0

Friendly staff and great customer service

Eunice Clark  |  Reservation 
Rating:
1.0

The representative was very inexperienced in this job.I was there at 10 a.m Out at 2p.m Got to unit, could not get in a lock on the unit. No key to unlock. Then unable to get cash refund for lock.

Rachel Faulkner  |  First Impressions 
Rating:
5.0

Appreciate you guys for everything you have done for us do to the fact im late sometimes thank you and were looking forward to another great year with guys god bless you all thank you sinsearly

Andre Glover  |  Overall Experience 
Rating:
3.0

Unit door would not stay up all the way.

Tracey Matney  |  Reservation 
Rating:
3.0

Not enough space for moving cars and trucks around the units.

Tracey Matney  |  Reservation 
Rating:
4.0

Thanks!

Joseph Fier  |  Overall Experience 
Rating:
5.0

Thank you

ESTATE OF CHRISTIAN WESTON  |  Overall Experience 
Rating:
5.0

The staff on duty was outstanding!

Janice Hoffman  |  Reservation 
Rating:
5.0

Very knowledgeable, courteous..and helpful.

Myra Bull  |  Reservation 
Rating:
1.0

Please allow customers access to the store again. Leaving messages that are never returned is poor business practices.

LANILTA LEWIS  |  Overall Experience 
Rating:
5.0

N/A

ANNA BETH LOWREY  |  Overall Experience 
Rating:
5.0

Very good U haul the Personal is great

Minnie Mills  |  Reservation 
Rating:
5.0

Thanks!

ROTARY CLUB OF FOREST ACRES  |  Overall Experience 
Rating:
4.0

Na

Eric Johnson  |  Overall Experience 
Rating:
5.0

Staff is super friendly!

Suzanne Rhodes  |  Overall Experience 
Rating:
4.0

Staff was very accomodating and friendly

Bradley MccOY  |  Overall Experience 
Rating:
5.0

I had help from one of the staff when moving in. Upon moving out the manager offered a dolly for free to help move the heavy! I will use this location in the future. Keep up the awesomness! Thank you

denise benjamin  |  Overall Experience 
Rating:
5.0

This was a very good storage place. I used them for 6 years. It was clean always I left because to the other side of town. I recommend this facility to anyone.

KIMBERLY CARROLL  |  Overall Experience 
Rating:
5.0

Professional and friendly staff that accommodated my special requirements.

ben glezer  |  Overall Experience 
Rating:
1.0

I was late on one of two units and denied access to both units. Was not told upfront that the 2nd month was not free on 2nd unit. The staff did not understand their system, took 30 minutes to get done

Ernest Pelzer  |  Overall Experience 
No reviews have been submitted for this location.

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