Customer Reviews for U-Haul Moving & Storage of Fort Jackson

1,294 comentarios

5604 Forest Dr   Columbia, SC 29206

(803) 787-5154

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 787-5154

5604 Forest Dr
Columbia, SC 29206

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

Customer service was excellent!!!

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
4.0

Do not charge for equipment not used. I was charged $7 for a dolly I never used. The clamp was never broken, but I was still charged.

Andrea C. 
Clasificación:
5.0

The young woman at the counter was AWESOME. I believe her first name was Tarsha

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi B. 
Clasificación:
1.0

Closed out after I left. I was charged for items that I didn't have and charged for gas even after filling up. I have a picture that gas was replaced. Never again will I go to this location.

Dustin O. 
Clasificación:
5.0

N/C

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Customer service was great

ERIC H. 
Clasificación:
1.0

El cliente no dejó un comentario.

DEMETRUIS B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
2.0

There is Never anyone inside when you need assistance and next to impossible to get them to answer the phone. When doing truck and storage unit rentals they omit VERY important details in the process that end up costing you more money in the end but maybe that's intentional. Customer service could definitely be better. Kenneth is ok. Site manager could use a refresher course in customer service and how the leadership team is a direct reflection on the business

Carla F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy S. 
Clasificación:
5.0

Work faster to prevent delaying the customer

William C. 
Clasificación:
5.0

There were a few glitches in the check-in process for after hours it would not let me upload any of the photos that I was supposed to take. I had to call customer service which was about a 15 minute wait, besides this the overall experience was excellent

Wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE B. 
Clasificación:
4.0

Mi primera vez en esta instalacion fue exelente hace años,espero mantener la misma opinion en esta ocacion.La covertura del seguro y la segunda opcion de propietario deben tener mas opciones pues no todo el mundo almacena trastes.

Luis Manuel G.  |  First Impressions 
Clasificación:
5.0

Very Satisfied with the service. The location was clean and the entire process was fast and courteous.

Kassi T. 
Clasificación:
4.0

I can't think of anything!

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leando H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria S.  |  Overall Experience 
Clasificación:
3.0

The receptionist was professional and patient but I will not recommend this location. I reserved utility dolly, cloths, and truck a week prior. When I arrived to pick up rental no dolly was available. I had to move everything by hand. Thankfully, I had my brother and brother in law to assist. I should have been notified prior about the unavailable dolly just like I was called the evening prior to rental about having to go to a new location for truck pick up.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service

Timothy C. 
Clasificación:
5.0

Absolutely amazing

Angel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie V.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

KEIWAUN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERWAUN R. 
Clasificación:
5.0

Ms. Lawrence is fabulous.

VALERIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYESHA T. 
Clasificación:
1.0

El cliente no dejó un comentario.

LEON G. 
Clasificación:
4.0

It’s too expensive. I moved my stuff to another company for less than half price.

Cynthia T.  |  Overall Experience 
Clasificación:
5.0

Not a thing!

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE W. 
Clasificación:
5.0

Ms.Tasha Was Very Nice I Enjoy Her Customer Service

Linda H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRUIS B. 
Clasificación:
5.0

Great customer service from both clerks very helpful.

Keylon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CKESA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arbra G. 
Clasificación:
5.0

The young girl was very nice.

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

Great customer service as always!

Urshula C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W.  |  Overall Experience 
Clasificación:
4.0

Corner (small) storage facility need more lighting.

June J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERTA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Foster C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grier B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMAL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramaher O. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANGEL N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Katrina at the Uhaul place is amazing!!! She was so helpful and kind. She went out of her way to help my daughter and me move my mother's belongings into storage and way over and beyond her job to make the whole process so much easier. I am and will always remain grateful for all her help and her total way of being .

Cynthia W.  |  First Impressions 
Clasificación:
5.0

Ms. Lawrence gave excellent service. Our church has used her facilities in the past. We felt more safer with using her storages again.

Urshula C.  |  First Impressions 
Clasificación:
5.0

N/C

Urshula C. 
Clasificación:
5.0

The one on 5604 forest drive It was nice the one on 7325 two notch road they denied me the rental because of my driving license being out of state and same for the one on Fernandina street. Customer service tells me one thing and when I arrive to the property they tell me a whole different thing so I am kind of disappointed with those 2 stores.

Jose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONELL C. 
Clasificación:
5.0

Everything was quick an easy. No improvements needed.

Thomas M. 
Clasificación:
5.0

It was quick and easy.

Stacey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary H.  |  Overall Experience 
Clasificación:
5.0

I rented the 7.5 x 10 ft. unit for almost two years! Always felt safe when accessing the facility. Having carts available to customers is a great service! Very clean and climate controlled space made such a difference! All my belongings were in great shape when I emptied the unit! No mildew or mold. Staff was friendly and always helpful! I will recommend this facility to friends and family and use UHaul again if needed! Thank You, UHaul!

Mary W.  |  Overall Experience 
Clasificación:
4.0

Thanks.

henry n.  |  Overall Experience 
Clasificación:
5.0

I've been using UHAUL across the country for over 20 years. U-Haul consistently provide OUTSTANDING service. I utilized U-Haul Ft Jackson this time. The staff & facilities were as I stated earlier; OUTSTANDING!

Sojourner W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN W.  |  Overall Experience 
Clasificación:
4.0

It took to long to receive my receipt!!!

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick W.  |  First Impressions 
Clasificación:
5.0

Access to the parking is not easily accessible from both sides. Everything else was good

Tirzah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mackenzie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE B. 
Clasificación:
5.0

Nothing,the service is excellent

james T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Arnold W.  |  Overall Experience 
Clasificación:
5.0

Good all around experience & customer service was great!

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorden H.  |  Overall Experience 
Clasificación:
5.0

Nicest employees and the cleanest truck I have ever been in.

Charles B. 
Clasificación:
5.0

Helpful, efficient and kind staff. Super clean facilities. A few broken down cars behind the last row of buildings made it difficult to access the elevator area without us blocking access with our car, but overall, an excellent experience.

Diana D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
3.0

I cleaned out my unit only 12 days into the month and would have expected my rent to have been prorated since I checked out having not even used it half a month. Finding out that there would be NO refund at all was very disappointing and profits your company greatly at my expense. The service was good but policy is bad!

Dennis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE H. 
Clasificación:
3.0

I would recommend uhaul storage units but not for parking trailers. I moved because someone tried to steal my trailer.

Shirley L.  |  Overall Experience 
Clasificación:
5.0

My link for initial inspection expired, so I was unable to accomplish that.

Rick S. 
Clasificación:
5.0

Nothing, the service is excellent.

JAMES T. 
Clasificación:
5.0

I Really Appreciate the staff at this sight, Everyone was friendly, knowledgeable and professional.

BETTY J. 
Clasificación:
1.0

The woman in charge lacks integrity. She intentionally over charged me for my rental

Leonard H. 
Clasificación:
5.0

The whole experience was seamless! Exactly how I like it. Highly recommend UHaul on Forest Drive in Columbia.

HELEN R. 
Clasificación:
2.0

I reserved a truck online two days prior to when I needed. We arrived to pick up truck, running a few minutes behind, once there no one in office. A number for the associate was posted on door as they were out on property. The associate finally lets us in. I am thinking I am going to be in and out because I have reserved a truck ahead of time. Well it did not work out that way. I was told that someone had checked in a truck, it was the incorrect location that they returned it to. Truck had to checked in, cleaned out and the truck had to be transferred to their location online before releasing it to me. Wait what, I reserved a truck online two days ago, U-Haul says its guaranteed or you get $50, had this party not turned in a truck in the wrong location I guess I would not have had a truck for my move in, where was the truck that I had already reserved with my CC two days prior? We were now about an hour or so behind and I was stressing. Associate was pleasant and gave me an extra hour for having to wait so long. My stress level returns when I go to turn truck back in and the store is closed by 5 pm. I think that hours were posted incorrectly. I expected to show up and turn my keys in to desk, we parked truck and put the keys in door. I was there with another couple and they did not know what to do either. I then realized after I left that there is this whole online check in for after hours after I have already parked, locked truck and deposited my keys at office. Needless to say, it was already a long hard day, I would have appreciated a heads up with the logistics and what time store closes etc.

DANIEL C. 
Clasificación:
5.0

I don,t have any comments to add. Indya Fields, at the counter was very helpful and assisting and made the check-in/ check-out very easy for me!

ANUPAMDEEP S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Only complaint is the building is too hot. Make it difficult to breathe in building. Overall excellent facilities

NETTIE S.  |  First Impressions 
Clasificación:
3.0

Make sure no window malfunctions on cargo van before sending out vehicle

Jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shania P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED S. 
Clasificación:
4.0

The drop off for the truck was great but when we went to get our storage unit we were given a unit smaller than what we reserved. The lady told us that the system will double book units and there is nothing she could do except give us a second unit that we would have to pay for. Now we did get the first month free on both units since we rented a truck but we will now have to pay over a $100 more per month than we were quoted.

Matthew C. 
Clasificación:
3.0

It's a shame when you book your rental at one location, close to your house only for it to be changed. That's extra mileage and money from your customers, totally unfair. 20 miles extra for me due to a location change.

NAKESHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika M.  |  Online Move In 
Clasificación:
3.0

High priced, very sledom got aomeone to answer the phone at the facility, attempted to change billing address multiple times only for the computer to change it back the next day. However i will say when you interacted with the employees on site they were ways polite

Cory C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M. 
Clasificación:
1.0

Call me I'll tell you. 803-665-9627. Too many issues to write.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED W. 
Clasificación:
4.0

Could have kept the climate control rooms cooler. Mine was at 84 degrees and i know it says under 85 but thats just ridiculous.

Brandi S.  |  Overall Experience 
Clasificación:
5.0

We were in this building for over 10 years, and always had great service.

GRAPEVINE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

Only U-Haul place I use, staff is friendly and helpful

Tanya I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN W. 
Clasificación:
5.0

Great Gentlemen to work with. Book now! 5 stars

Delwyn Resau J.  |  Online Move In 
Clasificación:
4.0

I originally reserved at the 2826 two not h road location for 6/27/21. The store was to open at 9am but no one was there and doors were locked with people including myself for over an hour. Customer service gave us all the run around to where we all just went to other locations. I'll never do service with the two notch store if uhaul at all again because of this nonsense

Denise D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN W.  |  Overall Experience 
Clasificación:
5.0

Exceeded my expectations and who would of thought UHAUL of all places.

JONATHAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carilee M. 
Clasificación:
5.0

Much simpler to lease and access the space than before. Very clear process

Billy W.  |  Online Move In 
Clasificación:
5.0

This facility is always clean and safe. I rented my space for a long time, over 10 years I believe, with zero problems. The one thing that I wish had been considered when this facility was constructed is the access at the rear for my building (C). Vehicle access for my unit is limited to one lane because the additional space has rental spaces for vehicles. I wasn't accessing my unit frequently but it felt like every time I needed to get to it there was always a truck or car parked in the road blocking the access to the elevator. Not only was the elevator access blocked but there was no way around the parked vehicle. This was a very minor inconvenience which would not cause me to refrain from recommending this facility or from re-renting the same unit that I used for 10+ years.

ABRAM F.  |  Overall Experience 
Clasificación:
5.0

Staff were considerate and always helpful! Location was convenient from fort Jackson.

Maxwell P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

I didn't receive my refund for the rental I had used and returned before the due time. Can i recieve a email or call 8036690820

jasper R. 
Clasificación:
4.0

More accurate fuel level by the employee, I found that the level was marked half a tànk when it was 3/8 but I did not have time to go back so was charged for fuel when I brought it back even though it was filled back to that level.

DEAN M. 
Clasificación:
2.0

I was given a Uhaul that no air conditioning and was not given a heads up about this at all. I did say something, but nothing was done about it. Considering I live in South Carolina and it was 100 degrees yesterday I can say I am still not happy at all. When I rent a Uhaul it should be the same service as if I just rented a car, and everything should work, especially air conditioning in the summer time.

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

Great service

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M.  |  Online Move In 
Clasificación:
5.0

The service at my location was tremendous!

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN C.  |  First Impressions 
Clasificación:
5.0

Perfect!!

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy J.  |  First Impressions 
Clasificación:
5.0

I recommend access available until 12 pm.

tyleka r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gretchen w.  |  Overall Experience 
Clasificación:
3.0

Na

DEBBIE E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
1.0

1. Uhaul changed my pickup location which was out of way from what I reserved. 2. Reserved a 10 ft. truck well in advance, was given a 15 ft. truck due to what was explained as "inventory constraints" from prior reservations. Specifically wanted a 10 ft. (wanted a van but could not rent for one-way) to drive from South Carolina to Philadelphia (12 hours on road). Poorer gas mileage, ease of driving for long haul. So, went from a van to 15 ft truck. 3. Truck was unsafe. Could not adjust side mirrors which were rusted.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan S. 
Clasificación:
5.0

Nothing great experiences here everytime

CHENEDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE H. 
Clasificación:
3.0

My belongings was in the storage since 2013. That is a long time to have a storage unit. I originally had two 10x10 units and downsized to one. During those times I was going thru a lot and almost lost the units but God didn't allow it to happen. The prior management team under ASHLEY were a good group until they decided to break in 80 units on the back side C building. I was one of the units hit. I was very angry and wanted to move my stuff out of storage but I did not have any money to do so at the time. I was very hurt and I felt betrayed. The company got rid of Ashley and the whole group of workers that worked at the U-Haul under her leader ship. I was very happy to know that they did this. I was always afraid that they were going to try to do the same thing again. I like the new management now. The only complaint I have with them is knowing when they were in the office because often times they left a note on the door saying they were out on the premises and sometimes it was hard to reach someone. I realize the best time to come was in the morning.However overall I'm glad the U-Haul storage facility was there to help me. I rented trucks from the facility as well as have my personal belongings housed. Thank you for everything that you've done for me. If I need your services again I know where you are located. Signing out Anwan C273!!!!

ANWAN M.  |  Overall Experience 
Clasificación:
5.0

Customer service agent was very helpful and helped find a better parking spot for trailer I am storing.

Dwayne J.  |  First Impressions 
Clasificación:
4.0

This was NOT the location I originally requested equipment from. This was the secondary place. The lady/staff was very nice and pleasant, She had the trailer ready and waiting for me when I arrived. The entrance to the area was difficult to access .I was told I would get a credit/reduction on my rental for the first place not having my trailer when I arrived. I have not seen the credit on my account yet.

SARAH J. 
Clasificación:
3.0

The difficulty in picture uploads before and after usage as well as the geo location tracker and account creation was a pain.

FERNANDA F. 
Clasificación:
5.0

The staff was professional and helpful.

Laura H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rashad H. 
Clasificación:
5.0

I liked the cleanliness of the facility and appreciated that a temperature was maintained that preserved my belongings. I moved out and found everything that I had stored just as it was when I stored it. I appreciate the staff's promptness.

Linette b.  |  Overall Experience 
Clasificación:
5.0

Great service and very knowledgeable staff. Rented a cargo van yesterday and it was clean, ready to go and made my moving so easy! Text and email instructions were very clear and easy to follow. Checkout and check in were streamlined which took a lot of stress out of the process. Highly recommend U-Haul at Fort Jackson.

Pamela M. 
Clasificación:
5.0

Ms. Tarsha Lawrence was very polite and helpful. The other staffers were always nice and helpful whenever I had questions also

CHASITY M.  |  Overall Experience 
Clasificación:
3.0

I received a 5 by 10 storage unit, 1 month free, with a 6 by 12 one way trailer. I couldn't fit everything from the trailer in the storage unit, because it was too small. The representative stated that the free unit was for the same size equipment, but how does 5 by 10 equal to 6 by 12?

Beamli M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna L. 
Clasificación:
3.0

The vehicle smell so strongly of marijuana and had I had time to go somewhere else I would have. I cant believe I had to pay as much as I did and have to ride over 200 miles with my mother in the truck I rented from uhaul. Please at least try to clean the vehicle before you rent them if they smell like drugs have been used in them. I'm so thankful that I did not get pulled over by the police because the first thing they would have said is (WHERE'S THE WEED)! I paid enough money to ride in a truck that was clean but that was the only one available at the time. You dont have to worry about me ever renting from you again.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICENTE B.  |  First Impressions 
Clasificación:
5.0

The manager at this facility, Ms. Tarsha Lawrence has been very helpful and responsive the entire time I rented my storage unit. Indeed, I found the entire staff to be very willing and able to help, I was totally happy with my storage experience!

ANNE T.  |  Overall Experience 
Clasificación:
4.0

Our unit was temperature controlled and the facility was clean. However, it was always a tight fit to drive our car near to the building containing our unit. In addition, we emptied our unit and cancelled our unit but we still had 2 weeks of paid rent left on our unit. We were told we could not get a rebate for those two unused weeks of storage.

Mark M.  |  Overall Experience 
Clasificación:
5.0

I would have liked a small grace period (1-3 days) for late payments.

Greg M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Iocia K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

toni e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D.  |  First Impressions 
Clasificación:
3.0

Hard time with entering and exciting gate

Gail T.  |  First Impressions 
Clasificación:
5.0

Very clean, convenient and safe. Staff was always very helpful. The whole process was easy.

Tonya N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C.  |  Online Move In 
Clasificación:
5.0

Wonderful manager and helpful staff. Best part of our UHaul experience.

Pamela L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
4.0

No light in large units and would like to access 24 hrs due to changing schedule without additional fee. Also moved out on day of fee due, but was not offered any prorated amount. However I uhual can rent and make double the amount, that's not fair.

Robert I.  |  Overall Experience 
Clasificación:
5.0

Some of the questions didn't apply to me since I used an outdoor parking space. The staff was very friendly and helpful. Gracias.

Dennis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gretchen w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrrence S.  |  Overall Experience 
Clasificación:
5.0

The facility was always super clean and I felt secure when I was on the premises using my storage unit. The staff was always helpful.

SUSAN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LADANA C.  |  Overall Experience 
Clasificación:
5.0

I Managed Self Storage Co,s For 30 Years Before Retiring So I Was Aware Of What To Expect.So I Was Very Satisfied With The Service I Recieved

marion l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Levon J.  |  Overall Experience 
Clasificación:
5.0

It would be nice if there were more moving carts available. We had to move something out of the storage unit and the carts were being used by others and we had to carry something heavy and awkward and had to use the stairs because others were loading the elevator and it was not acessible.

Kathleen A.  |  Overall Experience 
Clasificación:
5.0

Completely uneventful, so it was perfect!

judy P.  |  Overall Experience 
Clasificación:
5.0

Thank you to UHaul and your customer service staff! They were friendly and very helpful. They answered all my questions and gave outstanding service. The unit I've rented was clean and the temperature in the facility was cool and climate controlled! Thank you UHaul!

Mary W.  |  First Impressions 
Clasificación:
4.0

Thank you a wonderful experience. I have had this unit for 10 years.

STACY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYCO S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

judy P.  |  First Impressions 
Clasificación:
3.0

Fine

CASANDRA S.  |  Overall Experience 
Clasificación:
4.0

Our only concern was the smell of cat urine near our storage unit. Not sure if a stray got in but we had to throw some items in the trash due to the stench of urine.

Todd C.  |  Overall Experience 
Clasificación:
5.0

Staff were very courteous and helpful

jerry h.  |  Overall Experience 
Clasificación:
2.0

Very unprofessional and gave us the run around.

Samantha C.  |  Overall Experience 
Clasificación:
1.0

My account were previous close out two months ago when I was actually still paying on it.. The manager never return emails or phone calls.

julia d.  |  Overall Experience 
Clasificación:
3.0

Not enough staffing.

Paula T.  |  Overall Experience 
Clasificación:
5.0

Great staff!! Always doing all they can to help!

ANNE T.  |  First Impressions 
Clasificación:
5.0

This is my second time storing my entire household at this U-Haul location! I could not be happier! the staff has done all they could to make it a great experience! Tarsha, Tulaya and Montel! Gracias

ANNE T.  |  First Impressions 
Clasificación:
5.0

A pleasant experience. Everyone I came in contact with was friendly and knowledgeable.

Dinah C.  |  Overall Experience 
Clasificación:
5.0

I have had storage units there for many years. I appreciate everything you do.

DEBORAH M.  |  Overall Experience 
Clasificación:
1.0

We found bugs in my unit on my last visit I really hope I won’t have a bug issue when moving into our new home, the light bulb was out in one of the halls making it very difficult to see while we move

Vickie P.  |  Overall Experience 
Clasificación:
1.0

Bad management

ACACIA J.  |  Overall Experience 
Clasificación:
5.0

Very pleasant and accommodating staff!

Jeff C.  |  Overall Experience 
Clasificación:
4.0

Not enough staff, office closed several times I was over there and had to come back later.

Pamela M.  |  Overall Experience 
Clasificación:
5.0

Very thorough, helpful, and kind too!

Jeff C.  |  First Impressions 
Clasificación:
5.0

Tarsha Lawrence helped me with dropping my trailer, getting my storage unit, and closing the storage unit. She was a fantastic help, friendly, efficient, and knowledgeable on every occasion.

Sarah D.  |  Overall Experience 
Clasificación:
5.0

Excellent service! Helpful, knowledgeable, and accommodating associate. Handled multiple customers that arrived at the same time with ease. Moving isn't fun, but the UHAUL team made it better.

Sarah D.  |  First Impressions 
Clasificación:
2.0

I would not call the facility clean, nor was it filthy. The access gate was generally open during my tenure due to some code issues. Billed for an extra month and phoning was fruitless 4 times.

adam r.  |  Overall Experience 
Clasificación:
1.0

Every time I come to the office during store hours its closed.

Ruby D.  |  First Impressions 
Clasificación:
5.0

Danny and Andrew were both very helpful and made the process easy!

TATININA H.  |  First Impressions 
Clasificación:
5.0

Great customer customer

JOANN F.  |  Overall Experience 
Clasificación:
3.0

Had to wait an extra day to get in my storage unit because it had a lock on it and I couldn’t get in.

Erik V.  |  First Impressions 
Clasificación:
4.0

Very pleased. Price is high though!!

mike c.  |  Overall Experience 
Clasificación:
5.0

This is one of the the main facilities in Columbia that I use.Ashley is great at any time I have a question or need any additional assistance.

Darren C.  |  First Impressions 
Clasificación:
4.0

Friendly staff and great customer service

Eunice C. | Reservación
Clasificación:
1.0

The representative was very inexperienced in this job.I was there at 10 a.m Out at 2p.m Got to unit, could not get in a lock on the unit. No key to unlock. Then unable to get cash refund for lock.

Rachel F.  |  First Impressions 
Clasificación:
5.0

Appreciate you guys for everything you have done for us do to the fact im late sometimes thank you and were looking forward to another great year with guys god bless you all thank you sinsearly

Andre G.  |  Overall Experience 
Clasificación:
3.0

Unit door would not stay up all the way.

Tracey M. | Reservación
Clasificación:
3.0

Not enough space for moving cars and trucks around the units.

Tracey M. | Reservación
Clasificación:
4.0

¡Gracias!

Joseph F.  |  Overall Experience 
Clasificación:
5.0

Gracias

ESTATE OF C.  |  Overall Experience 
Clasificación:
5.0

The staff on duty was outstanding!

Janice H. | Reservación
Clasificación:
5.0

Very knowledgeable, courteous..and helpful.

Myra B. | Reservación
Clasificación:
1.0

Please allow customers access to the store again. Leaving messages that are never returned is poor business practices.

LANILTA L.  |  Overall Experience 
Clasificación:
5.0

N/C

ANNA BETH L.  |  Overall Experience 
Clasificación:
5.0

Very good U haul the Personal is great

Minnie M. | Reservación
Clasificación:
5.0

¡Gracias!

ROTARY CLUB OF F.  |  Overall Experience 
Clasificación:
4.0

Na

Eric J.  |  Overall Experience 
Clasificación:
5.0

Staff is super friendly!

Suzanne R.  |  Overall Experience 
Clasificación:
4.0

Staff was very accomodating and friendly

Bradley M.  |  Overall Experience 
Clasificación:
5.0

I had help from one of the staff when moving in. Upon moving out the manager offered a dolly for free to help move the heavy! I will use this location in the future. Keep up the awesomness! Gracias

denise b.  |  Overall Experience 
Clasificación:
5.0

This was a very good storage place. I used them for 6 years. It was clean always I left because to the other side of town. I recommend this facility to anyone.

KIMBERLY C.  |  Overall Experience 
Clasificación:
5.0

Professional and friendly staff that accommodated my special requirements.

ben g.  |  Overall Experience 
Clasificación:
1.0

I was late on one of two units and denied access to both units. Was not told upfront that the 2nd month was not free on 2nd unit. The staff did not understand their system, took 30 minutes to get done

Ernest P.  |  Overall Experience 
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