Comentarios de los clientes para U-Haul Moving & Storage of Fort Jackson

Excellent service with website scheduling. Very helpful agent. Great experience

I had placed my order to pick up at a location on Sparkleberry Lane. About 90 minutes before scheduled pickup, I received a call that my order had been moved to another location, which was 30 minutes away. This was very inconvenient, and I think the company should have made an effort to get the truck to the original location.

Staff was very helpful.

No light in large units and would like to access 24 hrs due to changing schedule without additional fee. Also moved out on day of fee due, but was not offered any prorated amount. However I uhual can rent and make double the amount, that’s not fair.

Poor customer service. Equipment was at location i picked. They double billed me. Took 5 days to rectify the problem. I will NEVER use your services again. I was a lifetime customer but never again.

Some of the questions didn’t apply to me since I used an outdoor parking space. The staff was very friendly and helpful. Thank you.

The best location I have ever dealt with. Very friendly and answered all my questions. Will only use this location again. Thank you again y'all made it very easy.

They showed a cargo van in stock. I get there, the young lady said she could not find the key. She sent me out there anyway hoping they were in the vehicle. THEY WERE NOT and I went back up to the office; she called the mgr and she said, "oh that vehicle is down for maintenance..!!" Not good because it should NOT have been in stock then. Anyway, after 30 min, I finally got a truck (which was better). The young lady was nice and professional and I told her it was not her fault, it was a mgmnt issue. I would rent here again.

I did the pre check in on line but it still took 40 min to get the truck when I arrived. The truck should have already been brought up and ready for me but I had to walk to the parking area and locate the right truck myself.

Pick-up location was changed from Garners Ferry to Forest Drive without any notification by text or email. So we had to backtrack to the new location. Forest Drive location printer was not working and contract had to be emailed to me. Tank was nearly empty (warning light came on after driving 10 miles), although latest reading on contract indicated 1/4 tank of gas present. Worst experience in dealing with Uhaul for over 20 years. Would be nice to go back to having gas tank topped off before returning.

Cleanest Uhaul location I've EVER been in. Pickup truck was clean and drove fine.

Don't charge a mileage fee.

Customer agent on the phone the whole time not a good interaction with me..she was so worried about being on the phone customer service rate 000000

Make sure website/app is accurate with equipment location. This was actually the third location I was sent to due to misinformation online. This pushed my day 1 hr behind schedule. Employee at 2339 Two Notch Road, Columbia, SC, needs to make sure they are taking time to convey accurate information.

The customer service person was very rude and nasty. She was the only person working. When I came back the doors was locked and after 15 minutes of waiting a different person arrived. People were leaving. Bad experience.

My Uhaul experience in SC was a nightmare, and I do not say that lightly. I was on a very tight schedule and had scheduled my uhaul to be picked up at 10am at LifeStorage on Garner's Ferry Road. I called at 8am to schedule the vehicle inspection, as instructed on the website, and they told me to just show up at 10 and they'd do it there. When I arrived at 10, the man at the desk told me the Uhaul woman wasn't there and just gave me a phone number to call! I was rerouted to the Fort Jackson location, which was right in the middle of town instead of right across the street from my house, as the Garner's Ferry location was. I specifically choose Garner's Ferry to limit the amount of in-town driving because I was very nervous about driving the uhaul and towing my car. When I arrived at the Garner's Ferry location, there was absolutely no parking and a line of people waiting for the door to be opened. I finally received my equipment, an hour later than I had scheduled, and the woman working there informed me the person who helps explain the towing wasn't there so I would need to just watch a video! When I tried to load my honda civic, which was approved as compatible during online check in and visually inspected by the woman working at Uhaul, the towing trailer scratched the underside of my car and it get stuck. I was unable to tow my car and instead had to call Uhaul (and wait 20 min on hold) to switch the car listed for towing to my mother's car. All of these horrible inconveniences on Uhaul's part delayed my trip 2.5 hours, meaning I had to drive to my destination over very long and windy bridges in the dark! I cannot emphasize enough how terrible my experience was and how stressful dealing with Uhaul made my move.

The worst experience in my lifetime

Nothing to improve. Service was excellent. Tarsha Lawrence is fantastic!

Nothing

Great people and very helpful. Thanks Don

Customer service is shit. Johnny needs to “find a new job”

The manager was terrible. I had no walk around. No intro to the vehicle. Just walk down there and get it. She didn't care. Had no respect or compassion for her customer.

No place to park my car at this location. We're told to park in another business parking lot even though this uhaul site did not have permission To do so. When trying to get in touch with the person I rented from, I was unable to do so. Always got sent to headquarters and was on hold for at least half hour trying to get a question answered. Poor customer service. A check engine light came on and we had to decide whether to check the truck back in or drive it back to the U-Haul center we rented from. These problems caused me much more time out of my moving day and cost me more as was paying movers to help me. Very disappointing and costly!

The facility was always super clean and I felt secure when I was on the premises using my storage unit. The staff was always helpful.

Extremely quick and easy pick up and drop off service. Also, as a nurse during these difficult times of Covid, I appreciated they're compliance to city guidelines of wearing a mask and remaining 6 ft apart.

The interior of the location seemed very cluttered

When I reserved this truck I selected a pickup location that was only a mile from my apartment. When I received the the email with the actual pickup location it was this place that was 10 miles away. Since you charge by the mile this move cost me $25 more in moving expenses because you changed the location. Totally unsatisfactory. I was NOT happy. David Stabenaw

Check in process was long and difficult. There was a staff member there and he seemed uninterested in his job. Instead of offering to check us in, he sat and played on his phone while I waited 20 minutes to get approved and checked in. Very unimpressed.

Everyone was helpful but I reserved a dolly and it was not included (and I was not informed so I didn't realize until getting home). The location then did not have one available and I was forced to do the move without it.

Parking and the street location is cramped.

Returned truck back to the location on time . received a email today stating that i owe extra money. The location was closed and I placed the key in the drop box/ door slot. Camera needs to be looked at for my correct return time. This will get resolved in the morning. Need this office 350 east blackstock road to review their cameras and fix this problem m

I Managed Self Storage Co,s For 30 Years Before Retiring So I Was Aware Of What To Expect.So I Was Very Satisfied With The Service I Recieved

The absolute worst experience. I went to 4 locations attempting to return the truck. Stores would not accept more returns, stores without offices, stores without marked entrances. Terrible terrible terrible

It was quick after I finally got help, but nobody seemed to be paying attention.

The wait time was a bit too long

This is a multipurpose facility that is not suited for trailer pick up & drop off. The gates & pathways are too tight and create an obstruction to get into & out if this facility. Furthermore, the inflexibility of service to pick up & drop off at another closer facility makes this a real problem for your customer service. Finally, the management needs to improve the training of the servicing representative on customer relations as well as what's the most efficient and practical way for your operation as well as reducing the ‘turnaround time' for the customer.

The attendant was extremely helpful and assisted us with loading and unloading the trailer.

Needed the larger truck, but it was according to the employee "not there" (it was next to the truck they assigned) the assigned truck ran fine when we picked it up but soon after i cpuld smell burning oil and it wouldn't do highway speed making it unsafe to have on the interstate. I called roadside who sent out service and determined the oil was seriously low and suspected a leak. He added oil and test drove it. Stated he would check for the leak, but did not look for any leaks. I took the truck back early as i didn't want to have my property in it and have it break down on the side of the road. On the trip back the burning oil smell was worse and the oil pressure kept dropping. Uhaul obviously doesnt care about preventative maintenance, and would rather inconvenience customers than prevent a breakdown. Also had to break the seal on the hand truck, not to use it.... but because it was in the way. I will not be returning to any uhaul facility nor will i be utilizing uhaul in the future.

Great service

Definitely policy knowledge. Stating something that ends up being inaccurate is unhelpful to customers.

Great customer service

It would be nice if there were more moving carts available. We had to move something out of the storage unit and the carts were being used by others and we had to carry something heavy and awkward and had to use the stairs because others were loading the elevator and it was not acessible.

Had a rental confirmation at the Two Notch Rd location. When I got there to pick up the truck I was told that they didn't have one for me. Ran me all over town between locations, finally located me one . This is not the first time that has happened at this location. Very disappointed, but did like the Forest Drive location.

Completely uneventful, so it was perfect!

Service and process was horrible all the way around. It started with Brandon at the Forest Drive location. Despite a phone call in advance of my pick up and a conversation at my pick up, my return date was never corrected. This resulted in multiple calls a day early harassing me about the truck. The dolly and pads I paid for were not provided until I asked for them. The app works I guess, but was a huge hassle to check out. After waiting in a line, I was asked to go get a picture of the gas gage and miles. Then I was told I had to check out via the app. Guess what! Another trip to the truck to get more pictures. No one was friendly at either location. Its clear that Uhaul is not a customer centric company. Really disappointing experience that made 2 long days of moving even longer.

This is like a place I would expect.

Give a free hand truck

I was told one price on the phone and the female stated I would not charged anymore money. Of course I was charged more money. I requested one site and had to go to other site. I will not use this company again. I cannot afford it

I felt like they had truly spent extra time making sure the vehicle was clean and “healthy” and safe for me to rent.

Thank you to UHaul and your customer service staff! They were friendly and very helpful. They answered all my questions and gave outstanding service. The unit I’ve rented was clean and the temperature in the facility was cool and climate controlled! Thank you UHaul!

Thank you to the Forest Drive/Fort Jackson office staff! You were cordial and helpful with my drop off of the truck! I will certainly use UHaul again if needed!

The owner Johnny is the best Uhaul dude I have ever met. He runs a straight up smooth oiled machine over there. I have never had as good as an experience with Uhaul as I did with him. Fast. Easy. Smooth. Professional. The dude deserves a raise if you ask me! Highly recommend him and this location to anyone. Family, friends, you name it. Seriously. Thanks Johnny.

Thank you a wonderful experience. I have had this unit for 10 years.

Everything

Staff were very courteous and helpful. Allowed us to switch our reservation and get a van which better suited our needs. Best way ever to move a student home from college.

Need an additional person working there. I had to spend most of an hour or more on phone several times to get pick-up details and billing worked out. Got a different person each time I called. Then my brother had to wait and go back in twice because of not being able to get out of gate with towing dolly (not enough time to get in car and then gate closed, had to go back in to ask for gate again.) He said woman working there seemed over-whelmed. He and I both got frustrated. Dolly worked fine and return went okay.

Only if it was the closest place to their location. There is no Convenient parking for Customers. There layout is not accommodating to large trucks.

I have had many experiences with UHaul and this was by far the worst. Very very disorganized. The girl working was very unprofessional. I had to wait 15 minutes outside to help. She seemed clueless to what was going on. The online application was malfunctioning so the check in process was difficult to complete. The young lady didnt come outside to inspect the vehicle after I told her it was damaged. Luckily I called customer service to inform them of the damage or I could have been held liable for something I didnt do. Customer service told me to go back to the location where we discovered the young lady knew about the damage but forgot to tell the supervisor immediately. This of course caused extra mileage having to double back to the location. This was just an overall unpleasant experience. I wont be returning to this location.

Customer service was superb. I've had bad experiences in the past but I've been a Uhaul customer long enough to know that every location was not bad. These ladies who heckled me in and checked me back out were professional. I have no complaints!

In reserved my truck and dolly a week before my move. When I arrived I was told there were no dollys and the closest place that had one was 40 min away. I had movers coming and when they arrived I had no dolly for them so I had to go out and buy a 60$ dolly and pay them for an hour for free. I had this reserved days before hand. I'm very upset with that fact. If I had just walked in I would understand but what is the purpose of a reservation when the equipment is not reserved for you. I had to pay the movers and extra120$ plus the 60$ for a dolly. With taxes that's double the amount extra than I paid for the U-Haul itself just because of the horrible disorganization. I will be on every social media platform sharing this and spreading the word not to use U-Haul. This is unfair and against your own contract. I have a medical condition as well and all of the stress and extra work I had to do landed me in the hospital and I was just released this morning. I have already contacted my personal attorney and we will be pursuing action.

Forest drive fort jackson

Nice and helpful staff

All good. Very pleased with services.

Very nice and clean truck easy to derive

Front windshield was terribly dirty and the radio didn't work.

People very friendly and I love the prices

Fine

Our only concern was the smell of cat urine near our storage unit. Not sure if a stray got in but we had to throw some items in the trash due to the stench of urine.

Staff were very courteous and helpful

Very unprofessional and gave us the run around.

My account were previous close out two months ago when I was actually still paying on it.. The manager never return emails or phone calls.

Not enough staffing.

Great staff!! Always doing all they can to help!

This is my second time storing my entire household at this U-Haul location! I could not be happier! the staff has done all they could to make it a great experience! Tarsha, Tulaya and Montel! Thanks

A pleasant experience. Everyone I came in contact with was friendly and knowledgeable.

I have had storage units there for many years. I appreciate everything you do.

We found bugs in my unit on my last visit I really hope I won’t have a bug issue when moving into our new home, the light bulb was out in one of the halls making it very difficult to see while we move

Bad management

Very pleasant and accommodating staff!

Not enough staff, office closed several times I was over there and had to come back later.

Very thorough, helpful, and kind too!

Tarsha Lawrence helped me with dropping my trailer, getting my storage unit, and closing the storage unit. She was a fantastic help, friendly, efficient, and knowledgeable on every occasion.

Excellent service! Helpful, knowledgeable, and accommodating associate. Handled multiple customers that arrived at the same time with ease. Moving isn't fun, but the UHAUL team made it better.

I would not call the facility clean, nor was it filthy. The access gate was generally open during my tenure due to some code issues. Billed for an extra month and phoning was fruitless 4 times.

Every time I come to the office during store hours its closed.

Danny and Andrew were both very helpful and made the process easy!

Great customer customer

Had to wait an extra day to get in my storage unit because it had a lock on it and I couldn’t get in.

Very pleased. Price is high though!!

This is one of the the main facilities in Columbia that I use.Ashley is great at any time I have a question or need any additional assistance.

Friendly staff and great customer service

The representative was very inexperienced in this job.I was there at 10 a.m Out at 2p.m Got to unit, could not get in a lock on the unit. No key to unlock. Then unable to get cash refund for lock.

Appreciate you guys for everything you have done for us do to the fact im late sometimes thank you and were looking forward to another great year with guys god bless you all thank you sinsearly

Unit door would not stay up all the way.

Not enough space for moving cars and trucks around the units.

Thanks!

Thank you

The staff on duty was outstanding!

Very knowledgeable, courteous..and helpful.

Please allow customers access to the store again. Leaving messages that are never returned is poor business practices.

N/A

Very good U haul the Personal is great

Thanks!

Na

Staff is super friendly!

Staff was very accomodating and friendly

I had help from one of the staff when moving in. Upon moving out the manager offered a dolly for free to help move the heavy! I will use this location in the future. Keep up the awesomness! Thank you

This was a very good storage place. I used them for 6 years. It was clean always I left because to the other side of town. I recommend this facility to anyone.

Professional and friendly staff that accommodated my special requirements.

I was late on one of two units and denied access to both units. Was not told upfront that the 2nd month was not free on 2nd unit. The staff did not understand their system, took 30 minutes to get done