Good serviceJoseph M.
Customer Reviews for U-Haul Moving & Storage of Federal Way
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had them call when I was 5 minutes late to pick up the truck and the rep said he'd update my reservation as I was going to be there in 10 minutes. My daughter picked the truck up and told me the truck I reserved for 12 hours was now only 6. The call Center rep was rude and said I'd have to pay a second time if over 6 hours. I got off the phone and realized I took a snapshot of my reservation that would have proved something was wrong. Bottom line, they don't care and I have used them for 25 years and that means nothing. They lost my respect today and I will take my business elsewhere. Beware - take a picture of your reservation beware if the 24/7 service.Stephanie G.
El cliente no dejó un comentario.Isabel S. | First Impressions
took almost an hour to get checked in even though I had a reservation Trailer I ordered was not available. when they checked me out i just noticed they billed me for two days even though I only had the trailer from 8:45 to 4:00 same day or 8 hours. Now I have been on customer service line for 20 min and nobody is answeringJames P.
El cliente no dejó un comentario.ARTURO O.
El cliente no dejó un comentario.Darryl G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.STEPHEN S.
El cliente no dejó un comentario.Mark L.
The left hand on with the right hand is doing I spent 4 hours trying to get the vehicle it was a nightmareJOSEPH W.
I had no idea what was supposed to happen on the receiving end. I tried calling to get ahold of the Austin scheduling office and I was transferred about 10 times and finally someone from another office gave a brief overview but they said they couldn't be specific since they were not in Austin. Turns out the moving help was bringing the ubox. Moving help was amazing. It also was not clear how and when certain payments would be made. I see a balance owing that doesn't seem correct and I don't know if my card is going to be charged or not and what amount is going to be charged. The moving help came 2 days ago and should have returned the ubox by now. I wish the online portal was more clear and phone reps were more helpful. The guys at the Federal way location were amazing through everything on their end.Kristen N.
You guys rocked it, thank you so much!Trayton S.
El cliente no dejó un comentario.Ivan K.
It really sucks that there is so many “bad people” in the world that the access hours have to be cut short due to theft.Brandy J. | First Impressions
Everything's good! Keep it up!SAED J.
El cliente no dejó un comentario.mark W.
El cliente no dejó un comentario.RICHARD M.
wheels on trailer is not balanced well got trailer last two times and had vibrations from trailer on highway it litle not gamfiterble drive with vibration from trailerIllya S.
Federal Way has the quickest service in this area.YAROSLAV K.
I love the truck, It was well maintained, it runs smoothly. Please reduce prices especially during this difficult times, but overall I love your business.Jonathan T.
Easy to rent Easy to return ConvenientGary S.
El cliente no dejó un comentario.lyudmila P. | First Impressions
Photos of the equipment were not updated and showed the equipment in false condition.markus G.
Price per mile $1.89 is too highJerry R.
Turing in rental equipment was very easy. Staff were very professional and certious.David H.
El cliente no dejó un comentario.Jose F.
El cliente no dejó un comentario.La'aujanique C. | Overall Experience
Much improved customer service for regular renters. I rent on average once or twice per month and service has been much more personal and pleasant.Robert H.
El cliente no dejó un comentario.HONG K.
Nothing really.. I have always had excellent experiences with Uhaul.. I appreciate that your equipment is always clean and safe.. Thank you so much!Stephanie R.
El cliente no dejó un comentario.randolph l. | Overall Experience
El cliente no dejó un comentario.YURIY A.
What are the hours for accessing the storageTalanoa E. | First Impressions
The truck was clean, however the matinece seemed to be a little bit suspect. As a result driving the truck was very challenging. Very very vague steering. I am used to driving larger vehicles so it wasn't a huge issue for me, but someone not as comfortable or experienced as me would most certainly have had major issues safely operating the truck.Jon P.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.TIEN N.
Thanks for your helpSergey F.
The moving company I used through you broke 3 pieces of my furniture. I won't use them again.Melody C.
Friendly and knowledgeable staff..!Jonathon H.
The whole move was excellent if I have one complaint that I think U-Haul should work on is we tried calling roadside service while we were driving down the road and never could get through and as it turned out we actually didn't have a problem but we weren't sureBradford S.
El cliente no dejó un comentario.stanly Q.
Great service! I was in and out in a flash!Nathan W.
El cliente no dejó un comentario.David K.
The Enchanted Pkwy location in Federal Way was amazing. In the last few months I've had to rent a vehicle, a storage unit, and finally load a Ubox. They were so helpful and accommodating for each thing and nice too. Moving us stressful enough and being treated so well made it so much less.Kristen N. | Overall Experience
Good customer serviceGESAGRAN K.
El cliente no dejó un comentario.Gregory G.
El cliente no dejó un comentario.Ann S.
The call center had lack luster contact with the actual store. The store, however, was fantastic. Steve was a very knowledgeable and capable help in answering questions and fixing issues arrising from the failure of the call center.Michael S.
El cliente no dejó un comentario.john h. | Overall Experience
When I got to the location, the truck had just been returned and still had to be cleaned. I waited outside until the attendant was finished and he stated it was all good to go to be taken and that the key was in the ignition. I then later learned that both dollies i had rented and paid for were both not inside the truck, but it was too late to return to the location to pick them up, since my help had already arrived at my home. I called the location, only to be made feel like that this was my fault and that I should have checked before driving off the lot. I take some of that responsibility, since it was my fault for trusting the attendant to do his job by checking my order. He stated that my truck was all ready to goâ€¦in the customer service world that means, they familiarized themselves with my order and it was actually â€˜all ready to go'. The person I spoke with gave me the number for customer service and I called that number, but after a 30 min wait time, I hung up, since I had some moving to do.Monika L.
El cliente no dejó un comentario.gena A.
Keep up the good work.JOHN G.
UHaul, you're great, My only problem was with the "help" I got moving my stuff. They were almost 24 hours late, they didn't work even half of the 2 hours I paid for, and they wanted me to pay them in full immediately. When I get my hour refund, I'll give this whole experience a 4 out of 5 stars. Until then, 3/5.Nicholas B.
I reserved a furniture dolly with the truck I was renting. When I arrived, the agent told me there were no furniture dollies. I ended up renting an appliance dolly, which turned out to be useless for furniture. Also, the extending ramp was very difficult to operate i.e. it was out of alignment. Check out was a breeze, as was checking in.Eldon Y.
El cliente no dejó un comentario.Steven M.
Very professional employees they need a raiseFranklin G.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Ashley R.
the lady that helped me was amazingCHRISTOPHER T.
South Lake Tahoe (Emerald Bay) general manager was rude and disrespectful. The assistant manager had no idea what he was doing, and refused to help out. Stated everyone was new. When arrived at Seattle, WA Federal Way location. The management stated it was $75 dollars to release my car from the auto transport. Next day it was $30. (WOW) I had no idea Uhaul treated their customers this way. So I guess next time will be Budget rentals and hopefully better treatment.DANIELLE D. | First Impressions
Bathroom was dirty, staff almost let me drive my car off the auto transport with chain still attached. He stated that he forgot!!! Really!!?Danielle D.
El cliente no dejó un comentario.KRISTI S.
The staff was excellent, friendly, and competent!. Equipment was well-worn. the truck had a valve-tapping that was troublesome for only 118,000 miles. Suggest you change oil more often.Daniel H.
I asked that I will need the uhaul truck for 40 to 50 miles just for an hour to pick up 6 chairs the customer service put it 60 miles so when I returned the truck I drove 47 miles he was like you drove less than 60 miles and charged me $21 for gas which is not making sence at all. He put 60 miles by him self and didn't tell me if you drive less will charge you for gas and for mileage will never rent from uhaul again.Mohammad W.
El cliente no dejó un comentario.TERRY R.
The equipment was old, the steering was so loose I was bouncing back-and-forth across the road. When I put the key in the ignition to start it the ignition itself came out of the housing. I wouldn't recommend that truck. ThatTruck should've been out of service along time agoCharles S.
El cliente no dejó un comentario.Shellie G.
Billing dept needs improvementwade b. | Overall Experience
Build a fence to stop those thieves from stealing your Catilage convertersDRAKE K.
My first visit to the location was not the best. There was only one clerk with a line of 2 other people so total 3. He never acknowledge the line to say, we'll be with u shortly. The reason I gave 3 starts is, the manager was there when I actually picked up the truck and he acknowledged me as soon as I walked in and say they would be with me shortly. The process was easy peasy. Love that they set a link to my text for the vehicle inspection and gas mileage. Overall good. Will most likely rent another truck to move my other daughter in a couple weeks. Very conveniently located.Cheryl K.
El cliente no dejó un comentario.Daniel C.
Good service, friendlyStacey R.
Rude and abrupt attitude by check in person. Not a nice way to end the experienceMARK K.
El cliente no dejó un comentario.Anthony R.
You called to verify my emergency contact like you didn't trust me. My available $30,000 credit card I gave you will more than cover the piece of crap you rented me. Maybe if you're afraid of people stealing the trailer you should charge a higher deposit or have higher requirements.Joseph F.
Please fix your online resource. I had scheduled for a pick up online like I was told by a customer service rep on the phone when I called. When I got to the location there was no trucks and the people working had no idea about the system or truck availability. Secondly, the fact that you can only schedule online is ridiculous. Walk-ins should be allowed if there are trucks available on the lot. I had to walk into this one because of the last place not having my reservation. Then the men at this facility told me they have what I want available but that I have to schedule online. But the online reservation was not available and said that this location had no trucks available. This whole ordeal almost made me want to go somewhere else. To be honest, I may do so when I have to move next. Because there was no reason for it to take as long as it did. Or be as difficult as it was.Christina L.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.Zeke M.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.OWEN LESLIE II O.
El cliente no dejó un comentario.Penny F.
Very niceVictoria V.
El cliente no dejó un comentario.Xuan W.
El cliente no dejó un comentario.Michael M.
Very efficient pick up and drop off. Agent was very knowledgeable offered LDW, very good job done.ASHIONO S.
It's my first time renting from U-Haul in the Federal Way location. It was recommended by my younger brother, Austin Thoeun. I thought your staff is professional and very helpful. I'll be renting from U-Haul again and I would bight recommended this location. Thanks! Lee ThoeunLEE T.
No improvement recommended. I used the mobile check in and it went very smoothly.Michael F.
The truck smelled marijuana am not sure if it's the cleaning detergent used or previous userEddie B.
El cliente no dejó un comentario.Cindy M.
El cliente no dejó un comentario.Emmanuel M. | First Impressions
Quick in & out rental. Quick in& out return. All questions answered. I will be happy to rent UHAUL again!PHILIP R.
El cliente no dejó un comentario.TIMOTHY R.
Lots of issues with this location... The agent helping us seemed annoyed to make sure we had everything done correctly with the car trailer. He said he had to get back in to help other customers even though we still needed his assistance. When we had to go back in to ask for clarification, he seemed annoyed he had to walk back out to the trailer to assist us again. Plus he accused us of doing the straps wrong, which we were not. The 12 blankets we had on the rental were not available, thus we had to purchase 8 blankets. On top of that I wasn't refunded the rental cost right away as I was told by the rep that I would be. Instead the agent from Montana had to file a complaint on my behalf to get said refund. To top it all off the car trailer they gave us was super old and should have never been on the road. Even though the wheel straps were checked frequently throughout the trip, in the end one came all the way off by the time we hit our destination. The agents in Montana were shocked to see that trailer was even used and said we were lucky to make it the whole way. It would be nice if the company made sure customers items were safe rather than prioritize the money they might have lost due to not using a piece of equipment that is OLD and should have never been on the road.Kimberly W.
It would have been nice to have them go over the features of the truck before I took it but the truck was outstanding and the return was flawlessPaul C.
During my check in process. There was an unhappy customer. This is the second time I've witnessed this occurrence at the location. I didn't feel safe and it will deter me from returning to the location. I feel as a guest the situation could have been handled better and. When I ask for mobile check in why hasn't it ever occurredMICHAEL B.
El cliente no dejó un comentario.Bernard T.
El cliente no dejó un comentario.NICOLE M.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.ferank W.
Fast service. Quick in and out. Turn in was fast and quick turn around. Great job at this location.Jason B.
El cliente no dejó un comentario.Dominic B.
Great team. Excellent customer service. Keep up the great work.Edward L.
Need to improve call in and computer system easier to pay on line etc And reservation was not. that easy when I was told at the Federal Way branch I should have a container. Any way everything. worked out ok.Lyle S.
El cliente no dejó un comentario.DONN TATSUMA S.
The bullet mirror on the driver side was held on with duct tape it started to come loose half way through the rental. I used lace ties to secure it. The roll up door was in poor repair, it was fight to get it closed. The brakes were not responsive as needed I had to keep my distance and be aware of when I needed them.DANIEL R.
El cliente no dejó un comentario.Robert P. | Overall Experience
El cliente no dejó un comentario.Armando L.
El cliente no dejó un comentario.Robert P.
There was a grease layer on the truck floor. My father slipped and it was very difficult to move while slipping. We let the agent know when we returned so they would clean for next customer.Karen L.
A representative called us at 8pm the night before our move. When we were forced to change our schedule due to U-Haul not having a truck available, I had to scramble to get a new moving team for the time a truck would be available. Hectic, but it worked. When we arrived at the new time, there was still not a truck available but our moving team would be arriving in the next 30 minutes. When asked if there was a projected time we were told that if we really needed a time frame we could go talk to the other customers that were unloading and ask them. Of course, it is not our responsibility and I wasn't going to confront a customer. Thank goodness I didn't because the assistant manager was wrong about which truck it was. The assistant manager was disrespectful and the lack of organization on their part was pretty shocking. If we weren't paying a moving team, which we hired via the U-Haul site, I may have been able to let it go. However, the assistant manager did not care about our schedule nor was he willing to assist in finding us another truck anywhere else (we were willing to change location or truck sizes).Kelly B.
Get more trailers in.Michael S.
El cliente no dejó un comentario.Cody G.
Employees need more training or support to provide efficient and effective customer service. They are courteous but incompetent and nearly every step of my experience was delayed and required me to return to the counter to get their mistakes fixed. Errors occurred with storage and moving truck that delayed my move in AND move out and I was never offered any apologies or concessions except for when calling the customer service number. Diana at customer service was very helpful and effective.Holly R. | Overall Experience
Aaron was extremely helpful, professional and accommodating!!! Best 1st Impression at a Dealer Location EVER!!! 50 STARS 朗Deann N. | First Impressions
El cliente no dejó un comentario.robert w. | Overall Experience
Inconvenience: Online check in/out system fails, storage access hours, and only a one storage card key.Rocio A. | First Impressions
I’ve always been happy with my U-Haul experiencesBilly L. | Online Move In
El cliente no dejó un comentario.melissa e. | Overall Experience
El cliente no dejó un comentario.andrea b. | Overall Experience
I was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.Kristina c. | First Impressions
Nice place people where nice alsolarry m. | Overall Experience
El cliente no dejó un comentario.Marcus P. | Overall Experience
Expensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn't realize I had more information to provide once I arrived at the storage facility.Debra M. | Online Move In
El cliente no dejó un comentario.Thomas Lawrence D. | First Impressions
El cliente no dejó un comentario.VANESSA C. | First Impressions
I got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn't allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn't get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren't unlocked an hour and a half after business opened so it wasn't operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.Holly R. | First Impressions
El cliente no dejó un comentario.Jason D. | First Impressions
El cliente no dejó un comentario.KATHY G. | First Impressions
El cliente no dejó un comentario.EMMANUEL JEWELL L. | First Impressions
El cliente no dejó un comentario.Alaina M. | Online Move In
Everyone is very helpful and friendlyAmber R. | Online Move In
OkayToyie R. | First Impressions
Locks are not left in the storage unit, you still need to go inside to get one.Marielle S. | Online Move In
I would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..Rimson S. | First Impressions
El cliente no dejó un comentario.karen f. | First Impressions
This is a much better facility than the Auburn location.Shianne J. | First Impressions
Fabulous serviceSUSAN SCHOENECKE M. | First Impressions
Great staff, Steve the Manager was very helpfulscott h. | First Impressions
Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!Port Orchard L. | First Impressions
Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.jeffrey b. | First Impressions
Servicios adicionales en esta ubicación
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