Comentarios de los clientes para U-Haul Moving & Storage of Fayetteville at Coliseum

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Fayetteville at Coliseum

Clasificación general:

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SHAWN T. | First Impressions |
Clasificación:

There were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.

kenny F. | Overall Experience |
Clasificación:

One comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yet

Toni l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles S.
Clasificación:

El cliente no dejó un comentario.

Michael H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph C.
Clasificación:

I showed up 15min early to rental didn't get vehicle until 15min after my rental started. Then they give me the wrong vehicle and had to turn around wasted an hour of my rental I didn't get reimbursed for

AMY R.
Clasificación:

Check the equipment in on time. I returned the truck early and still got charged for an additional day because they told me to leave the keys on the seat and to leave the door open. I had to call to get it straightened out when I shouldn't have had to. Also, we could not find the odometer and they said we used 45 miles which I do not believe was accurate but my loss... I will not use this location again.

Tatiana J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Millie F. | Overall Experience |
Clasificación:

The worst experience I've ever had

JAMES H.
Clasificación:

El cliente no dejó un comentario.

Spencer S.
Clasificación:

This location has a very well run operation. Efficiency experts for sure. Third time I needed their services and once again they came through with flying colors.

John M.
Clasificación:

El cliente no dejó un comentario.

BARBARA H.
Clasificación:

Excellent service

Amanda P.
Clasificación:

When an item is reserved give it to them. I was told there was no more of a certain item and walked out the door to find one sitting right there

Michael H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

STANLEY S.
Clasificación:

El cliente no dejó un comentario.

AUSTIN J.
Clasificación:

El cliente no dejó un comentario.

TIFFANY S.
Clasificación:

Ms.Erica was awesome! She was quick and efficient and very nice. Thank you

DAVID N.
Clasificación:

El cliente no dejó un comentario.

RUSSELL A.
Clasificación:

CSR claimed I damaged the rental truck.. I saw the damage before pulling out, just didn't understand about taking photos. Last rental CSR walked out with me and brought awareness of any damages “together”. When I received my bill, I noticed my credit card had been charged before discussing damage to vehicle... again of which I did NOT do. I know I will not hear from anyone at U-Haul nor will this wrong accusation be righted, but I can live with it knowing the truth. I will never use this location again and will be more than happy to “promote” free advertising about my experience..😠

DENNIS S.
Clasificación:

Do a better of honoring the reservation made by the customer. I reserved two trucks on December 9th to be picked up at the same location, but only Got one. Had to go to a competitor to get the other truck at the last minute.I was very displeased with the customer service.

Melinda R.
Clasificación:

El cliente no dejó un comentario.

EVELYN S.
Clasificación:

El cliente no dejó un comentario.

JONATHAN V.
Clasificación:

Mejor servicio al cliente, yo hablo español y tuve q llamar a un amigo para q me tradujera y la empleada q me estaba atendiendo parece q tenia prisa y no tenia paciencia para dar un buen servicio.

Jean M. | First Impressions |
Clasificación:

I was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my question

Cardealia M.
Clasificación:

El cliente no dejó un comentario.

STEWART D.
Clasificación:

El cliente no dejó un comentario.

DOMINIC M.
Clasificación:

As I unloaded the truck, one of my boxes was wet due to a leak on the right side corner inside truck above the Mom's Attic.

CAROL G.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

The one draw bak is the gate entrance, it requires a person to exit their vehicle and swip the reader each time.

MARTHA W.
Clasificación:

El cliente no dejó un comentario.

John V.
Clasificación:

El cliente no dejó un comentario.

Micah C.
Clasificación:

El cliente no dejó un comentario.

Arlene M.
Clasificación:

Nothing. Ms So ya was professional, friendly, helpful and informative throughout the whole process

STANLEY S.
Clasificación:

The service was excellent and the staff was top notch in their professionalism and courteous manner

JIMMY J.
Clasificación:

El cliente no dejó un comentario.

Rhonda F.
Clasificación:

El cliente no dejó un comentario.

DENNIS W.
Clasificación:

Great customer service.

RICKY L.
Clasificación:

Stephanie was extremely pleasant to work with and she made this process simple for us. Thanks Stephanie! We will definitely use your services in the future.

DANIEL F.
Clasificación:

No improvements needed

Johnny O.
Clasificación:

I rented my truck for two days and returned it one day early. I put down 100 for deposit. All together I paid $180. But they would not give me any money back. I moved locally and the move was only 3 blocks away. I am upset that I didn't receive my money.

CHRISTOPHER S.
Clasificación:

El cliente no dejó un comentario.

William W.
Clasificación:

Drove up and was told to leave key on seat and we would get receipt by phone. Would like to have had receipt printed out and handed to me. Finally did receive by phone.

RAYMOND R.
Clasificación:

Service was great

JAMES S.
Clasificación:

When I pulled up the signage said to stay with your equipment, waited approximately 10 minutes for someone to walk up however no did. I walked inside the building and was told to leave the door open and the key in the truck. Not impressed with the service.

Robert T.
Clasificación:

El cliente no dejó un comentario.

Rolie W.
Clasificación:

When I pulled in, there was a truck under the awning. I parked near the building. When I started walking to the building to turn in the keys, the lady who'd been cleaning the truck told me I needed to park it under the awning. She was very rude about it. She could have motioned for me to park near there but she didn't. She didn't seem to consider that I couldn't have parked there because there was a truck there. None of that matters to me, though. It was her attitude that I did not like. She was very rude. I will not use this location again.

David R.
Clasificación:

Rented small trailer from Bragg Blvd location and asked for an appliance dolly. They did not have one so the associate called over to Gillespie St to coordinate for us. We drove over a picked up with not issue. I asked if I could drop both trailer and dolly at same location instead of driving across town and was told by associate that they would "transfer" the dolly to the Bragg Blvd location so that I could drop both off together. The very next day I drop trailer at Bragg Blvd and they could not accept the dolly and told me I would have to drive back across town and drop dolly at the Gillespie St. location. I thought this was all worked out the previous day and I did not want to go thru the extra hassle. Associate at Bragg Blvd told me there was nothing they could do and that either I could go to Gillespie St or call 1-800-Go-UHAUL. We already dropped the trailer so how would I drive the dolly over to the other location? I asked if associate could make the transfer and she said no. I asked if the associate could call Gillespie St for me and she said no. I asked if the associate could call 1-800-Gillespie St for me and she said no. Absolutely zero customer service from desk associate at Bragg Blvd. The only thin Gillespie could have done better is transfer the equipment to Bragg Blvd like they promised. The equipment return associate at Bragg Blvd was great and seemed to care, but there was nothing he could do to help us. So now we were stuck in the parking lot at Bragg Blvd trying to figure out what to do next. My question is why was there no one trying to help me? Call 1-800-Go-UHAUL is NOT customer service. We called the number several times over the course of the day before finally speaking with someone who could help. This person had a great idea. That idea was that she would call the Gillespie St office on my behalf and make sure the equipment was transferred which is what I asked the associate at Bragg Blvd to do and she said no. Add to the frustration was the fact that we were only visiting from out of town. Bragg Blvd location could use some training on how to provide customer service! I know this survey is for Gillespie St, but I did not receive one for the Bragg Blvd location so hopefully Gillespie St can share my negative experience with the appropriate audience at Bragg Blvd.

VERONICA P.
Clasificación:

No one was able to assist me with the tow dolly, they connected it to the uhaul and then left. After two hours trying to get one of the ramps to close, the employees blamed my car and said it was preventing it from closing. I used the exact set up prior and had no problems. The employee then decided to spray the ramp with oil and it slid into place without a problem. It would be more customer effective if they could guide us with how to use the equipment and ensure it is in working order. In regards to the uhaul, it smelt like marijuana and I had to deal with it for the entire 9 hour drive.

CARLA C.
Clasificación:

Just continue doing what you doing and you will have happy customers like me. Thank you

MARY M.
Clasificación:

Rep on the phone helped me tremendously,she recommended. Helping hands moving service which was a godsend. We couldn't have done the move without them

BENJAMIN C.
Clasificación:

Checked truck in one hour early with more fuel than when I rented. No other customers in store and I had to wait 45 minutes for an employee to inspect. I had rented from u-haul on Bragg Blvd before. Had better service there. Will go back there next time. Better and friendlier service there.

Chavaungh M.
Clasificación:

El cliente no dejó un comentario.

ARCHIE H.
Clasificación:

everything was fine

LUIS R.
Clasificación:

Worst location ever. Went to rent a igual on the New Year's Day because had to move out of our housing within three day, and this was the only place open. Upon arrival we had to wait for a truck to be returned then after that we had to wait for them to have it cleaned, which all they did was park it next to the building and not the cleaning station. So they informed us that we had to wait an hour so that they can get it cleaned and all they did was clean the driver section and not the back were the storage is located. So we then received a call that the truck was ready, and my husband walked right in to get the keys. When we got home after loading some stuff to my surprised small roaches started popping out of the top edges of the truck. I was horrified, and couldn't believe that they would rent out a truck in that condition. And so I tell my husband, and we really didn't have an option, but to use it since we didn't have another place to go because of New Years, and having to move all of our stuff within just three days. What's worse is that when done with the rental and went to return it a gentleman came out and informed my husband before he even had a chance to go in the store that he had to just open the driver door and leave the keys in the truck and that he didn't have to go in that he would just have to get an email receipt. So I decide to call the store and informed them about the situation of the gentleman telling my husband that and that we didn't want to get over charged after the 24 hours. The lady was very friendly and helpful with that. But now we get the email with and extra charge of $50 for them to have cleaned the truck when in fact the truck was cleaned except for the roaches that were already their. But now we get informed that that's the reason why we are getting charged. I just can't believe that this is happening because if they would have cleaned it right they would have seen the condition the truck was in when it came to the roaches. Not only did they make us wait for an hour and didn't let my husband go in the store upon returning the truck we are now getting charged for something that they had to have fixed before they rented out the truck to us or others. This is unacceptable and I will never go to this location again. The whole hour that we waited their all they did was take smoking breaks and talk.

ALEXANDRA W.
Clasificación:

El cliente no dejó un comentario.

HERMAN F.
Clasificación:

El cliente no dejó un comentario.

Mason S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patricia D.
Clasificación:

El cliente no dejó un comentario.

JESUS S.
Clasificación:

El cliente no dejó un comentario.

charles E.
Clasificación:

Nothing... Service was Excellent

Roguens S.
Clasificación:

When I returned again the location close and I have to go on a different one. They charge me $41 for extra millage .

EUGENE M.
Clasificación:

El cliente no dejó un comentario.

BERKELY H.
Clasificación:

El cliente no dejó un comentario.

Jeffrey B.
Clasificación:

El cliente no dejó un comentario.

ROY S.
Clasificación:

the truck i used needs to have the steering wheel lock and key lock mech. checked..

Harry M.
Clasificación:

To be more helpful with the customers. The PERSONEL passed and saw us on the returns area and did not ask if we needed any help.

Regina D. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

BARBARA H.
Clasificación:

Excellent service

Walker B.
Clasificación:

El cliente no dejó un comentario.

Charlene C.
Clasificación:

Get a clear understanding of the fact that internet traffic determines when a message is received. it is not at the whim of a customer or any one else. When it is heavy it retards messages until the traffic route is available. Uhaul in nationwide. The headquarters understands that the network gets extremely busy. This office is hateful, rude and verbally abusive.

Charlene C.
Clasificación:

Staff was great

Terence B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cassandra H. | First Impressions |
Clasificación:

Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69

CONSUELO M.
Clasificación:

El cliente no dejó un comentario.

Bernard W.
Clasificación:

El cliente no dejó un comentario.

Sterling M. | First Impressions |
Clasificación:

The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.

Kimberly E. | Overall Experience |
Clasificación:

Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!

Britney W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

quenetta S.
Clasificación:

The absolute worst service and staff. I have used uhaul faithfully for EVERY move over the past 21 years. This location has tarnished the uhaul reputation. They have done nothing short of commit fraud and falsifying accident reports to justify thievery. I have entered 4 contracts with uhaul in the past 60 days and this experience with uhaul at the Coliseum has been by far the most disappointing experience........I am African American. And this business seems to be owned by an African American woman, how ever the other folks White and Latino showed me more courtesy and respect than her and her staff.. ......Respect goes a long way.And to the tune of my unbelievable charges of over $630.....I have never been talked to or treated in such a manner. I have been in customer service for many years in many different capacities, and they are not doing customer service right. The operation is run like a "Mom and Pop "store run rogue. Funny thing, that's why the old lady on the trolley riding the parking lot told me to watch my money. The first day I dntract , no one seemed to know exact

MICHAELPATRICK H.
Clasificación:

El cliente no dejó un comentario.

Claude H.
Clasificación:

Maybe have the blankets placed in truck vs customer picking up blankets.

Malcolm P.
Clasificación:

El cliente no dejó un comentario.

Ommannan G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Latosha D.
Clasificación:

El cliente no dejó un comentario.

Edward M.
Clasificación:

The customer service was great and courteous. Also very helpful in terms of the accessory equipment needed for the signal lights.

vonnie F.
Clasificación:

El cliente no dejó un comentario.

Princess S.
Clasificación:

Everything went well, check in and check out were easy and stress free. Thank you.

DAMMION W.
Clasificación:

El cliente no dejó un comentario.

JOYCE M.
Clasificación:

All staffers are polite, knowledgeable and professional.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Wilhelmina B.
Clasificación:

El cliente no dejó un comentario.

BARBARA A.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

I rented a truck and brought it back after hours and the check in system could not pick up my location and yes my location was on ...so I got charged a extra fee in which is not right

ELIZABETH A.
Clasificación:

the woman behind the counter was so rude she was hateful talking so loud and just a awful experience never have i come across someone like that my daughter and grand daughter said the same about she was not wearing a mask eitheralso she talked down to the man helping us u haul can do better than her

Carlton M.
Clasificación:

Store was busy on this day but everyone stepped in and helped one another to assist customers quickly. I got thru checkout pretty fast and associate that hooked up the trailer was kind and professional...taking extra care to not damage my truck.

ROSCOE G.
Clasificación:

I had the best help at this location. They were very professional and they had great customer service. I will gladly recommend them to anyone.

DORIS W.
Clasificación:

El cliente no dejó un comentario.

Deitren J.
Clasificación:

El cliente no dejó un comentario.

Kevin Y.
Clasificación:

Got there to check into my storage that I reserved they said that the size i reserved for climate control they didn't have even though their was signage in store advertising the size. No effort was made to compensate me for what reserved simply sorry and take what we have and be happy.

GREGG R.
Clasificación:

El cliente no dejó un comentario.

GREGORY M.
Clasificación:

El cliente no dejó un comentario.

VERONICA H.
Clasificación:

El cliente no dejó un comentario.

SAMUEL F.
Clasificación:

El cliente no dejó un comentario.

bud D.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

El cliente no dejó un comentario.

Donna G.
Clasificación:

Made me feel like I was bothering them when I asked to rent. Stated "Oh God, I'm never going to get over there!" And sighed heavily

FORONDA J.
Clasificación:

The manager was more concerned with the flirting with the ups delivery guy than she was with me. I had to hunt for my own truck and trailer. They didn't know how to hook the trailer so the guy had to get someone else to hook it up.

Randal D.
Clasificación:

Clean vehicle before renting. Vehicle smelled cigarette smoke and disgusted me.

Jayson D.
Clasificación:

Equipment wasn't clean well because it's a trailer. It's condition was satisfactory. Both of the gentlemen that helped hook up the trailer were outstanding as was the gentlemen who was there for decoupling? There were issues with the pre drive off inspection, the email message contained broken code and did not contain a url for pictures or link to conduct an inspection. Also I was unable to receive anything via text for some reason. Lastly is it company policy to allow employees to wear politically themed masks and do they represent UHAUL's views? There was a worker wearing a BLM mask and I don't feel that's appropriate for a company to get involved in politics or to allow it's employees to promote their views in the work place. What if I had chosen to wear my "ThinBlueLine" mask today when I got my trailer?

Jasmine C.
Clasificación:

Upgrade the site it took me 30 minutes to return because the site kept kicking me off and making me restart the return process

JORGE C.
Clasificación:

The truck was scratched and it had a dent before l left the location and no one recoded it and they're charging me $102 for damages knowing that the truck had those damages. I am extremely upset and I will be contacting a higher ranking manager due to the manager of this location did not help and said that they're going to charge me anyway. The customer service in this location is very poor.

Barbara H.
Clasificación:

Nothing that I can think of at this time. My services were quick, courteous, reliable and professional.

JAMES E.
Clasificación:

El cliente no dejó un comentario.

thurl M.
Clasificación:

every thing went very well from day one untill we left the location thanks to the employees there.

Kelly L.
Clasificación:

El cliente no dejó un comentario.

Daniel G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James C. | Overall Experience |
Clasificación:

Will rent again

Rohan B. | Overall Experience |
Clasificación:

Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

gail b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rohan B. | First Impressions |
Clasificación:

The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Coortney c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

michael b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel R. | Overall Experience |
Clasificación:

No issues !

David K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VANESSA E. | First Impressions |
Clasificación:

The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

Quinnetta P. | First Impressions |
Clasificación:

Very friendly, well mannered, courteous staff.

PAT N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GLENDA K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Demaricus R. | First Impressions |
Clasificación:

The staff was professional, courteous, and friendly!

Michael E. | Overall Experience |
Clasificación:

Great crew and storage facility.

louis z. | Overall Experience |
Clasificación:

Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

RONALD S. | First Impressions |
Clasificación:

Everything is above par for a company that handles that much traffic. Great staff working there.

Gilbert R. | First Impressions |
Clasificación:

Smooth and easy move in experience. Thank you!

paul e. | First Impressions |
Clasificación:

Easy to rent. No problems w can or car dolly

Carolyn S. | Overall Experience |
Clasificación:

Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.

New Hope C. | First Impressions |
Clasificación:

We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

HAYDEE G. | First Impressions |
Clasificación:

The manger got help me a lot beautiful person place very clean.

Gordon D. | First Impressions |
Clasificación:

A one.

Sharom c. | First Impressions |
Clasificación:

The staff was very nice and helpful. I would definitely use the service again.

Sean d. | Overall Experience |
Clasificación:

Great facility

ELIZABETH M. | First Impressions |
Clasificación:

Quick fast service

Sally E. | First Impressions |
Clasificación:

Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍

sara m. | Overall Experience |
Clasificación:

This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

Tammy W. | Overall Experience |
Clasificación:

I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Lanyah M. | Overall Experience |
Clasificación:

The staff is great I never had a problem!!!! They are funny and a great help!!!!

melodie c. | Overall Experience |
Clasificación:

I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.

shalonda B. | First Impressions |
Clasificación:

The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!

Teresa G. | Overall Experience |
Clasificación:

The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!

Don B. | Overall Experience |
Clasificación:

More employees are needed.

Don B. | Overall Experience |
Clasificación:

Could use more people.

Don B. | Overall Experience |
Clasificación:

Staffing was a little light.

ANDREA B. | Overall Experience |
Clasificación:

The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses

Rita M. | First Impressions |
Clasificación:

Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.

Shemelia L. | Overall Experience |
Clasificación:

My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.

YASMIN F. | Overall Experience |
Clasificación:

Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.

Edwin C. | Overall Experience |
Clasificación:

I would definitely rent again

Teresa G. | First Impressions |
Clasificación:

Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi

Don B. | First Impressions |
Clasificación:

Adrianna was outstanding.

Phillip S. | First Impressions |
Clasificación:

I love there kind spirit when you walk into the building

Edwin C. | First Impressions |
Clasificación:

Great service

MELODIE R. | First Impressions |
Clasificación:

Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.

elizabeth G. | First Impressions |
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I was very pleased with the service I received.

Mary Q. | Overall Experience |
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Thank you

Ronald B. | Overall Experience |
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Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.

Helen B. | Overall Experience |
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I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.

Stephen L. | Overall Experience |
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Very Great customer service

Melissa A. | Overall Experience |
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Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.

Amy B. | Overall Experience |
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UHaul Box crew was very easy to deal with. They were very flexible.

David K. | First Impressions |
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James was very curteous and helpful! Seemed to go out of his way to help!

Altea T. | Overall Experience |
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I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.

Edward A. | First Impressions |
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Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.

Meyassar R. | Overall Experience |
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I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car

Theodore K. | Overall Experience |
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Excellent service; Mr James Farren was very helpful and professional.

David C. | Overall Experience |
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Friendly staff.

Tracy S. | Overall Experience |
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A Great Experience

Cal V. | Overall Experience |
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Good job

Gail L. | Overall Experience |
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Delivery lady was outstanding. 10+

Jeanne P. | Overall Experience |
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The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!

Jessica B. | First Impressions |
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Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.

Jennifer C. | Overall Experience |
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Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp

Michael/ Laura J. | Reservation |
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every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.

tamra m. | Overall Experience |
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Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.

marcus j. | Overall Experience |
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The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.

Sharon S. | Reservation |
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Very friendly and helpful. Showed me step by step. I think her name was Veronica

laura k. | Overall Experience |
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They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .

raymond g. | Overall Experience |
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Great location helpful friendly staff

WILLIAM TITUS R. | Overall Experience |
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happy happy happy i got my own storage building, instead of paying someone else

sylvia b. | Overall Experience |
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I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.

brittany m. | Reservation |
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The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.

PATRICIA M. | Overall Experience |
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Thanks Tinessa for your help as we had the records shredded and vacated the unit.

melissa s. | Overall Experience |
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Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!

mark t. | Overall Experience |
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Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.

Sequoiah M. | Overall Experience |
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When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .

Sandra J. | Overall Experience |
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The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.

DONNA M. | Overall Experience |
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The service was Great! Friendly good customer service.

Kerry R. | Overall Experience |
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My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.

Gregory R. | Overall Experience |
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The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.

ED F. | Reservation |
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From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!

john k. | Reservation |
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Great folks help me out in all possibilities.

jason w. | Overall Experience |
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Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.

Taylor P. | Overall Experience |
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I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.

ROBERT A. | Reservation |
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The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....

albert f. | Overall Experience |
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Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt

John L. | Overall Experience |
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Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.

Tim G. | Overall Experience |
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Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!

RICO C. | Overall Experience |
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Good

Ivan P. | Overall Experience |
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poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again

LINDA A. | Overall Experience |
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Excellent service and always helpful when needed. 😀

DAVID W. | Overall Experience |
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When I first opened this account, years ago, I had 24/7 access.

John S. | Overall Experience |
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Very nice place.

Kevin C. | Overall Experience |
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Excellent moving experience.

jason b. | Overall Experience |
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Professional service at a good price

Eboni J. | Overall Experience |
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The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.

Sereno L. | Overall Experience |
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Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee

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