Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum

2,864 comentarios

2346 Gillespie St   Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

(910) 223-1556

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 223-1556

2346 Gillespie St
Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I Used this facility for two years. Always a pleasure

Daphne S.  |  Overall Experience 
Clasificación:
1.0

pictures were extremely old on checkin, seemed sketchy. terrible customer service, ignored for a few minutes while sitting there next to other employees. bad attitudes. Absolutely hate this location. The digital take a photo process is super annoying and should have an alternative

Franklin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shauna M.  |  Overall Experience 
Clasificación:
3.0

They charged me a late fee when i was one day late with no notification but when I closed my account I had 4 days left with the month of june, did did not give me a refund. Why. Days left 27,28, 29 & 30. I tried talking to no availe.

khalil M.  |  Overall Experience 
Clasificación:
5.0

Make sure the gas reading is correct. Other then that the people were great and had an overall great experience.

Ronnie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TEVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Irma R. 
Clasificación:
1.0

El cliente no dejó un comentario.

TERISHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
1.0

I paid money thinking my RV was secure because of the high fence surrounding the lot, the security cameras, and access only by key fob. Imagine my shock when I cranked up my RV and it sounded like a jet plane reviving its engines. Yes, my catalytic converter had been stolen. When I went to the office, no one seemed to know anything, including if this had happened to other customers, if the security cameras were reviewed and monitored, or if a security person ever checked the lot. My $1500 theft was met with blank stares and indifference. As I was standing there, I observed the camera monitor appeared scrambled - my first clue that security was a low priority. Then I walked to the back fence. It is heavily overgrown, making it easy for someone to enter and exit completely obscured from the cameras. The final nail in the coffin was the actual service technician who stated that "8 to 10 catalytic converters have been stolen from that very lot in the last several months." One guy had his RV repaired, returned it to the lot, and two weeks later was hit again. Really? And there has been no change in security protocols? Surely even a company in business to make a profit cannot find this an acceptable business model. A night watchman would not be out of the question. I have to wonder how many RVs sitting there don't even know yet that they have been vandalized. As for me, I'll take my chances with my RV sitting under a tree in my yard.

Danny L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sueann V. 
Clasificación:
5.0

I was upset that the location for pickup was changed on me without any change in the number of miles allowed. I specifically chose the pickup location because it was a mile from the house I was moving out from. This location was 8-9 miles from my house creating not only more inconvenience but also costing me more.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
2.0

Our agent Mya was helpfully. She did what she could die to this being our third time trying to rent a truck and transport trailer.

DeJeannetta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenna R.  |  Overall Experience 
Clasificación:
5.0

Great work team

LLEWELLYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry T. 
Clasificación:
5.0

Awesome-Sauce!

LATOSHA M. 
Clasificación:
3.0

Employees do not arrive on time. Customers waiting in the parking lot by themselves after posted opening hours.

Danny C. 
Clasificación:
1.0

My experience with this rental was terrible! I made my reservation in April for a June move and i had to go to 3 separate sites on my pickup day to actually get my truck. Each site, although confirmed and scheduled through Uhaul did not have a truck available. At one site i actually had the agent try to give me a 15 foot truck in lieu of the needed/reserved 26 foot truck. This put my moving schedule a full day behind and required me to extend an additional day. For drop off my uhaul agent said they would not assign me a location until i got to my one-way location so we could find the closest one (at my request). But they actually assigned me one anyway that was 45 min away which required me to sit on the phone with uhaul for 53 minutes to get changed. Today i got my final receipt and it appears that i was charged for an additional day. I had called to extend one day and turn in on the 17th instead of the 16th (one day) but my receipt clearly charged me an additional 2 days, one of which was already charged when i reserved the truck. The added day was necessary due to the puck up being delayed 6 hours because i had to go to 3 separate uhaul truck rental sites. uhaul owes me $$ for one day that i was overcharged. This was my worst rental experience ever. Future needs will likely be filled by

SCOTT W. 
Clasificación:
5.0

Personnel were warm and welcoming. They have several new hires in training; however, that did not impede the rental process and transactions were handled in a timely manner.

Annie R. 
Clasificación:
5.0

Truck was still being prepped at reservation time from a previous customer, however I can say that the staff at this location are very professional and friendly. Truck and auto-transport were in great condition and I had zero issues during my rental period. I would definitely rent from this location again.

John A. 
Clasificación:
5.0

N/C

Johnny N. 
Clasificación:
3.0

El cliente no dejó un comentario.

kimberly S. 
Clasificación:
3.0

Staff was nice.

JOSHUA R. 
Clasificación:
4.0

Online check in didnt work. Car I was supposed to tow didn't fit on dolly even though website said it would.

WilliamJ L. 
Clasificación:
1.0

Horrible experience with uhaul all around

Emily M. 
Clasificación:
4.0

I was supposed to pick the truck up at Deaver Circle originally and the gal there was horrible!! She never ordered the transport and lied that we could pick the truck up late in the evening the day before we could have . Gillespie Street U-Haul bent over backwards trying to hook us up with a last minute transport!

Dodi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
3.0

People were rude.

Liz O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes M. 
Clasificación:
3.0

I originally rented a smaller truck in a different city. However, due to equipment availability, I was moved twice and ended up with a bigger truck. The person on the phone said I would not have to pay additional for the truck, but I didâ€"$39.95 vs $29.95.

Deana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
1.0

Made a reservation a week prior for a 26' truck was told they didn't have any available. Had to make a 20' truck work. Absolutely terrible having to throw away thousands of dollars worth of stuff during a move because U Haul could not uphold the reservation. Moving forward I will recommend every rental company except U Haul.

Jacob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO ENRIQU P. 
Clasificación:
5.0

Nothing- Very helpful staff.

John M. 
Clasificación:
3.0

Friendly and enthusiastic staff.

Charles H. 
Clasificación:
3.0

Have blankets, boxes and hand trucks.

yvonne L. 
Clasificación:
1.0

I reserved a 20foot truck they could not provide it but had them when I arrived. This causes me not to be able to move whey I needed and I am requesting reimbursement. I have never had this issue before. And I shouldn't have had to go out 50 miles to get what I needed. Especially if I reserved it in advance.

Tiffany T. 
Clasificación:
5.0

She did a great job in helping us. Quick, friendly and efficient.

Tamieka L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artricia H. 
Clasificación:
5.0

They are super friendly at this location and got to disinfecting and checking in the truck right away

Ashleyjean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Williams N. 
Clasificación:
3.0

Just dropped keys off.

Pamela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irenna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lily I. 
Clasificación:
4.0

The drop off was a little if difficult. The website would not do what it was suppose to do for me to do what you all asked for me to do even after sharing my location with U-Haul it still denied me so that became frustrating especially when you all charge $20 for not having a proper drop off

Tashama B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siyann K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Filiberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY B. 
Clasificación:
2.0

I had a paid for reservation for a 10ft truck when I arrived at the pick up location the facility was closed. I had arranged for mover help same day but because the facility was closed I was delayed 2hours and had lost an hour from the movers. I did call uhaul and it took almost two hours before I could get a truck and I was only able to complete half my move.

William L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARTHUR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
3.0

Be more forthcoming with information regarding price change. I was told my the associate that if I needed to extend my time just to call. What was not mentioned was there would be another day added to your rental. When I called to extend by an hour, the person on the phone didn't let me know there would be an extra day added to my rental. I ended up turning the rental in 30minutes past my original time and was charged an additional day. If the information was relayed in a more customer concerning manner, I couldn't have made the choice to get it there on time or be alright with the extra day. Customer service is very important to me and I didn't feel like I got that courtesy.

Sammy Y. 
Clasificación:
5.0

I was charged for gas that I should have not been charged for. I returned it with same amount and was told I should have taken a damn picture

Jeffery A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
4.0

Thank you all for all of your help

Gertrud E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence B. 
Clasificación:
3.0

I was charged for a fuel fee, stating fuel was 1/8th of a tank when the vehicle was clearly at 1/4 of a tank when dropped off, which is what was required. Personnel at the location did not provide any response for this discrepancy and essentially told me tough luck.

Matthew M. 
Clasificación:
1.0

Between being overcharged, disrespectful employees, & your employees smoking pot at the front door… you tell me.

Jesse P. 
Clasificación:
4.0

Need to have better drop off sequence of operation, went to drop off trailer after hours and used the instructions as given via phone stood outside for over 30min trying to finish phone drop off instructions could not complete so took trailer back home until next day drop off time .

ryen C. 
Clasificación:
5.0

Nada

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
3.0

El cliente no dejó un comentario.

SUMMER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eddie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guilherme B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Very impressed, my only recent UH experience was with a different location and it was not as good, this one is great

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thandi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
5.0

Thank you for being a very professional and ease through our stressful move. The only improvement I would like to suggest is cruse control. Especially for long distance travels.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dole O. 
Clasificación:
5.0

All the staff members were exceptionally friendly! When I arrived to pickup my rental trailer, it was raining pretty bad, and I never heard a single gripe or even mention of negativity, the staff member was incredibly helpful and polite, left with a smile on my face which is incredibly rare when it comes to buisness in the area. 10/10 would recommend!

Jon L. 
Clasificación:
5.0

The ladies that helped me were very nice and professional.

cindy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin B. 
Clasificación:
5.0

Very professional and courteous...Would use them again ....Thanks Guys

DONALD B. 
Clasificación:
5.0

People were great

phillip R. 
Clasificación:
4.0

The only complaint…my reservation kept moving locations before pickup and ended up being over 30 minutes away. And they we unable to update my drop off location, making me drive over 30 minutes to drop it off.

Kevin M. 
Clasificación:
4.0

Nice staff. Very helpful and courteous

David G. 
Clasificación:
5.0

It was very expensive.

Harrison B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

Very professional & explained everything, nice atmosphere.

Eric U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shauna M.  |  First Impressions 
Clasificación:
5.0

Issue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone's inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won't use nor recommend uhaul when there are other options!

Scott S.  |  Overall Experience 
Clasificación:
5.0

Great staff and helped to ease the stress of moving!

Heather W.  |  Overall Experience 
Clasificación:
5.0

Customer support was very engaging!

RICKEY R.  |  First Impressions 
Clasificación:
5.0

I highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their home

Richard C.  |  Overall Experience 
Clasificación:
5.0

ND

John S.  |  First Impressions 
Clasificación:
1.0

Your website doesn't match up to what y'all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got there

Deanna P.  |  Online Move In 
Clasificación:
5.0

Everyone was Very Nice....and Very Helpful. .

HELEN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dena h.  |  Overall Experience 
Clasificación:
5.0

I do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.

MARILYN NICHOLA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maretta T.  |  First Impressions 
Clasificación:
5.0

Kimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!

Carolyn C.  |  First Impressions 
Clasificación:
1.0

It's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morning

Patsy C.  |  Online Move In 
Clasificación:
3.0

This place I do believe had people residing in the units. I've seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.

Amy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie r.  |  Overall Experience 
Clasificación:
5.0

Gracias

Jesse J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber M.  |  First Impressions 
Clasificación:
3.0

Computer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.

PAMELA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keionnie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN JERICA A.  |  First Impressions 
Clasificación:
4.0

All good! Great customer service!

Vladimir G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

ARCELIA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIONNA R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya P.  |  First Impressions 
Clasificación:
4.0

I really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I'm not disappointed. But Great customer service at this location!!

Rebecca T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark p.  |  First Impressions 
Clasificación:
4.0

The access gate comes down way too fast and seems a little dangerous.

Johnel B.  |  First Impressions 
Clasificación:
5.0

Excellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.

cruz l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DELETHIA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon W.  |  Overall Experience 
Clasificación:
3.0

Everything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and family

Donna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B.  |  First Impressions 
Clasificación:
1.0

I rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.

Oaklie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernestine W.  |  Overall Experience 
Clasificación:
5.0

The only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!

Karen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS D.  |  Overall Experience 
Clasificación:
5.0

Outstanding.

John S.  |  Overall Experience 
Clasificación:
5.0

We used the covered storage for several years with complete satisfaction.

JEROME C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCHARKELTI M.  |  Overall Experience 
Clasificación:
5.0

Very well run business

David W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita M.  |  Overall Experience 
Clasificación:
4.0

They were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.

Shawn P.  |  Overall Experience 
Clasificación:
3.0

Initially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.

Ursula G.  |  Overall Experience 
Clasificación:
5.0

Kimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experience

Maverick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10% increase shouldn't happen within a year. This is just my opinion though.

David S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

luis b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly, knowledgable, and went beyond the call of duty. As a customer, I could not ask for anything more. They are AWESOME!

Elijah Isaiah X.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
5.0

The storage place in North Carolina was excellent but the one in Savannah Georgia was horrible they had me going to four different locations I was supposed to drop off the car there I was supposed to drop my fridge off there when I got there no one had no reservations for me at all finally I thought the address they gave me at first and went to gillspie and they waited on me and help me solve my situation cuz I was wasting gas and running all over Fayetteville spending money that I did not have. So I will be going in Monday morning to talk to a general manager

Melissa M.  |  First Impressions 
Clasificación:
4.0

Could be a more affordable I thought the people were nice and the place was clean but the price was very high I'm disabled and on a fixed income if I didnt get the free month of storage I would have went somewhere else that would have been 2/3 cheaper and could have got the same service but since I only need it for a month the 30 days free is great

Donna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin G.  |  Online Move In 
Clasificación:
5.0

The card scanner to turn off alarm and unlock building d barely worked. Otherwise it was a great experience. Thanks.

Apollo S.  |  Overall Experience 
Clasificación:
5.0

You guys were great so efficient if you make sure you have a reservation and if you don't will still try to help the best way you can. Keep up the good work.

KIMBERLY S.  |  Overall Experience 
Clasificación:
2.0

There were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.

SHAWN T.  |  First Impressions 
Clasificación:
4.0

One comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yet

kenny F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatiana J.  |  First Impressions 
Clasificación:
2.0

The worst experience I've ever had

Millie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H.  |  First Impressions 
Clasificación:
5.0

I was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my question

Jean M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Terence B.  |  Overall Experience 
Clasificación:
5.0

Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69

Cassandra H.  |  First Impressions 
Clasificación:
4.0

The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.

Sterling M.  |  First Impressions 
Clasificación:
1.0

Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!

Kimberly E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ommannan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

Will rent again

James C.  |  Overall Experience 
Clasificación:
5.0

Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

Rohan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gail b.  |  Overall Experience 
Clasificación:
4.0

The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Rohan B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Coortney c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

No issues !

Daniel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David K.  |  Overall Experience 
Clasificación:
5.0

The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

VANESSA E.  |  First Impressions 
Clasificación:
5.0

Very friendly, well mannered, courteous staff.

Quinnetta P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENDA K.  |  Overall Experience 
Clasificación:
5.0

The staff was professional, courteous, and friendly!

Demaricus R.  |  First Impressions 
Clasificación:
5.0

Great crew and storage facility.

Michael E.  |  Overall Experience 
Clasificación:
5.0

Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

louis z.  |  Overall Experience 
Clasificación:
5.0

Everything is above par for a company that handles that much traffic. Great staff working there.

RONALD S.  |  First Impressions 
Clasificación:
5.0

Smooth and easy move in experience. Thank you!

Gilbert R.  |  First Impressions 
Clasificación:
4.0

Easy to rent. No problems w can or car dolly

paul e.  |  First Impressions 
Clasificación:
5.0

Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Gracias.

Carolyn S.  |  Overall Experience 
Clasificación:
5.0

We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

New Hope C.  |  First Impressions 
Clasificación:
5.0

The manger got help me a lot beautiful person place very clean.

HAYDEE G.  |  First Impressions 
Clasificación:
5.0

A one.

Gordon D.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and helpful. I would definitely use the service again.

Sharom c.  |  First Impressions 
Clasificación:
4.0

Great facility

Sean d.  |  Overall Experience 
Clasificación:
5.0

Quick fast service

ELIZABETH M.  |  First Impressions 
Clasificación:
4.0

Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 

Sally E.  |  First Impressions 
Clasificación:
5.0

This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

sara m.  |  Overall Experience 
Clasificación:
5.0

I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Tammy W.  |  Overall Experience 
Clasificación:
5.0

The staff is great I never had a problem!!!! They are funny and a great help!!!!

Lanyah M.  |  Overall Experience