Comentarios del cliente para U-Haul Moving & Storage of Fairhill

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Fairhill

Grado total:

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Daniel Y. en

Grado:

They asked me to take a picture of my driver's license and send to a link? Of course my phone did not load the picture...The customer service rep should take drivers license/payment not ask the customer to do this.

Brian M. en

Grado:

Was told by staff that my gas was low (which it wasn't ... I had just filled it up). Staff member offered to forget about additional fees if we left a tip to him... seriously? Felt like we were getting scammed for cash. Won't use U-Haul again after bad experiences at pickup and dropoff.

David M. en

Grado:

staff was distracted, discourteous, and bordering on rude. Wait time to check out my equipment was ridiculously slow. If using the online app was supposed to save half my time, I guess that I would have had to wait 1 1/2 hours instead of 45 minutes, and there was a line behind me!

Nicholas M. en

Grado:

El cliente no dejó un comentario.

tenise R. en

Grado:

El cliente no dejó un comentario.

BETSY R. en

Grado:

El cliente no dejó un comentario.

Pedro V. en

Grado:

Good

Shonda H. en

Grado:

It was smooth transition and I really like how everything is app friendly and easy to navigate through

Quiana H. en

Grado:

The price was a little high and l had to walk to get my own truck I felt like it should be handed to me.

Sarah F. en

Grado:

This was a great experience renting from this location with the help of me Susan she was well mannered and very helpful with my renting needs, I would recommend all come to this a location and see her Thank You

darryl T. en

Grado:

Service was speedy, personable and complete. I have no negative thoughts, only positive and will use the again.

Pablo G. en

Grado:

El cliente no dejó un comentario.

yolanda C. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

The truck was not ready for us. I'd done the online check in to have it ready. The dollies we ordered were not inside and then they realized they didn't even have a furniture dolly available for us. Then when we went to the truck, it was dirty. We had to clean out garbage and sweep so as not to get what looked like sheet rock dust (a lot of white all over floor of truck) on our belongings. We were told the tank was full and this was indicated on our check in sheet, but there was actually less in the tank so we had to go back inside to have the sheet corrected. It was not a good experience and we would not recommend Uhaul based upon this.

TAHREAH S. en

Grado:

How is charged an extra day because no one took the time to tell me that the truck was due back at the same time it was picked up when I was at the location. I am extremely upset about this because I would have never kept it past the time it was due if I would have known. I asked for a refund and I am being given a hard time I went from you all the time and this is never happened before I wasn't even told that I was late when I returned the truck I found this information out through my bank statement after being charged for a late return all I was told was that I went over my mileage I agreed and happily paid it as well as the gas being put back to its original place I was still charged for gas when I already put gas in the truck.

Glenda B. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

El cliente no dejó un comentario.

GREG S. en

Grado:

El cliente no dejó un comentario.

Tilaiya H. en

Grado:

Manager very unprofessional and has no customer service skills

Andrew A. en

Grado:

El cliente no dejó un comentario.

Steven B. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

When I arrived to pick up my truck, I was told that there was no reservation for me (Ressie #27198411). This was despite the fact that I had received 2 calls from UHaul. One to ask if it was OK if I was given a box truck instead of a van, and another confirming my rental. I had to begin a whole new transaction. Luckily, there was a truck for me. When I called the Uhaul #, I was told that there was a reservation for me, but the agent at the rental location said he did not have it.

Shauntae G. en

Grado:

I was charged twice

Salena R. en

Grado:

I drove 8 miles. Somehow I was charged for 3 gallons of gas. I know that that 8 miles doesn’t use 3 gallons of gas. Ridiculous and I’ll never use this location again.

Darrick M. en

Grado:

El cliente no dejó un comentario.

Joanne B. en

Grado:

El cliente no dejó un comentario.

BERHANE I. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

David O. en

Grado:

Have more staff!!!

Thomas K. en

Grado:

My only suggestions for improvement would be for the truck itself. First, the truck I rented had a bad tire pressure sensor, and a false warning kept flashing on the dash. Very distracting. Second, I'm a bigger person, so a little longer seatbelt would have been appreciated. Finally, you should add pull out ramps to your 10' trucks.

FREDERICK M. en

Grado:

El cliente no dejó un comentario.

Francis S. en

Grado:

El cliente no dejó un comentario.

Teena C. en

Grado:

Susan's customer service was unmatched, Always in and out!!

Robert W. en

Grado:

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

ERIC H. en

Grado:

xxxx

Meredith R. en

Grado:

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Robert W. en

Grado:

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

ERIC H. en

Grado:

Friendly service

ellis a. en

Grado:

I hope to never Use that facility again.

marguerit d. en

Grado:

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

richard f. en

Grado:

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

george w. en

Grado:

O

ellis a. en

Grado:

Great job by the staff

WILLIAM C. en

Grado:

I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co

Nysheem K. en

Grado:

I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

MARCUS F. en

Grado:

Very unfair

Walker L. en

Grado:

I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Jazsmine A. en

Grado:

The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

MARYLUE C. en

Grado:

The staff is outstanding

LYNETTE H. en

Grado:

The manager was really professional and considerate.

JACKELINE J. en

Grado:

Thank you

Catherine T. en

Grado:

The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Ayana J. en

Grado:

The guy who helped me was a great help

CAROLYN H. en

Grado:

Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

Georgine M. en

Grado:

Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.

tamika r. en

Grado:

We were very satisfied with our rental space from U-Haul, it's was a convenient location and we'll kept.